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Cognizant Case Study
JD Edwards Re-implementation and Support
for the World's Largest Art Business and
Fine Arts Auction House
Client Business Requirement
Cognizant Solution
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Re-implement and enhance JD Edwards,
Hyperion and Siebel.
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Utilized Cognizant's proprietary DOME
methodology.
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The client had core IT team which was small and
was looking to tie-up with an external partner to
provide AMS services for 3 years starting 2013.
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Provided global coverage (especially after the
global roll-out of critical apps).
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Provided L2 and L3 services support for JD
Edwards v9.1, Hyperion v11.1.2 and Siebel v8.1.1.7.
JD Edwards 8.12, 9.1.
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Worked collaboratively with the existing team
for L2 / L3 tickets.
Modules: GL, AR, AP, FA, Sales, Procurement,
Advanced Pricing, Transportation, Warehouse,
Advanced Cost Accounting.
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Took up transition that met the transformation
program global roll-out schedule.
Database: MS SQL Server 2008 (Cluster).
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Provided flexibility in resourcing depending on
the needs at client location.

Cross trained teams across multiple functional
areas to optimize team structure and provide
better coverage to business users.
Technology Platform
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OS: Windows 2008.
Tools: Release 9.1.
cognizant case study | july 2015
Business Benefits
Engagement Highlights

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Extended User Application Support team.

Extended coverage for business users due to
resources working in multiple time zones.
Streamlined financial month end process to
close the books by 30th of every month.

Client’s core IT team freed up for E9.1
implementation activities.
Transition / support take over was crucial as
core business processes are customized.

Transitioned successfully from incumbent
vendors and started supporting client systems
from week 5 of transition.

Actively participated in Hyper-care support for
newly Go-Live USA.

Identified the repetitive issues (Problem
tickets) and logged as Bug for development.
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Global 24x7 coverage.
For more information on Cognizant's Oracle solutions, contact us: [email protected]
About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business
process outsourcing services, dedicated to helping the world's leading companies build stronger
businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client
satisfaction, technology innovation, deep industry and business process expertise, and a global,
collaborative workforce that embodies the future of work. With over 75 development and delivery centers
worldwide and approximately 217,700 employees as of March 31, 2015, Cognizant is a member of the
NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top
performing and fastest growing companies in the world.
Visit us online at www.cognizant.com or follow us on Twitter: Cognizant
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