Volunteer Handbook
Welcome to TimeNorfolk
We deliver our services through volunteers and we
welcome you as part of our team. In whatever role you
have volunteered with TimeNorfolk, you are a valued
member of our team and we hope your time with us
will be both happy and fulfilling.
Who we are
TimeNorfolk is a company limited by guarantee and
a registered charity, centred in Norwich but reaching
out to all of Norfolk. We are a Christian-based
independent organisation.
We have a Staff of three who handle running the
organization, training and administration; a Management
Team and a Board of Trustees. Each of the Staff
members is linked with a Trustee.
Our income comes partly from our supporter base and
partly from grant-making organizations.
Staff at TimeNorfolk
About TimeNorfolk
Our Beginnings
The Charity was founded in 1997 and began operating in 1999 as
Norwich Pregnancy Crisis Centre, offering free, unbiased, non-judgemental advice to women and their partners faced with an
unplanned pregnancy, so that they could make an informed decision
concerning the future of the pregnancy.
Since Then
Our work has expanded to include providing confidential, face-to-face
support following pregnancy loss through miscarriage, termination
or still birth; also, support and counselling in other pregnancy related
issues such as infertility and pre- and post-natal depression.
Why ‘TimeNorfolk’?
Quite simply, time is the single common factor we freely offer people
in all our work - time for people, both men and women, as much as
they need for as long as they need it. Also more often than not, it is the
right time for them to come to us to seek help.
Trustees serving at
Volunteers Luncheon
Whatever your role
as a Volunteer...
You are an essential part of TimeNorfolk and greatly valued;
You add to the wide variety of experience, skills
and knowledge within the Charity;
You are an ambassador for TimeNorfolk
within your own community.
What you will receive
What we expect from you
•An induction and full explanation
of your role within TimeNorfolk.
•Be aware of and abide by
TimeNorfolk Policies and
Working Practices.
•The opportunity to take part in specific training to do with
our work.
•A Manager to whom you can
speak if you are unclear about
anything or have concerns.
•Periodic supervision of your work.
•Encouragement in your
personal development and
attaining qualifications.
•Respect Charity property and
ensure no illegal or criminal
misuse is made of it.
•Respect confidentiality of
information to which you have
access as a Volunteer.
•Respect and consideration
for the Staff and your fellow
Volunteers.
•Out of pocket expenses, as
agreed in advance.
•Keep your Manager fully informed
if you experience or anticipate
difficulty.
•A fulfilling experience through
making a difference to other
people’s lives
•Keeping an appointment with a client.
•Being valued and thanked.
•Let your Manager know as soon
as possible if you require time off.
What our clients and volunteers have
to say about TimeNorfolk
Helping others heal is wonderful and it also
teaches me lots about myself and helps me grow.
I have been a volunteer with TimeNorfolk for 8 years and
it’s a great organisation to be part of. It’s a family who all
care for each other and you have the opportunity to use
your gifts and feel valued.
TimeNorfolk created a sympathetic
space to work through my loss at a
time when it felt as though others no
longer remembered it.
I am so glad I came and used this wonderful
service, struggling for 8 years has been so hard,
but I feel like a different person now.
Thank you for your kindness,
help and advice throughout
the past, very testing year.
Until going through what we
had to we would not have even
known that charities such as
yourselves exist. We thank you
through and through.
A Client’s Wedding
About Volunteering
with TimeNorfolk
Working with young people and vulnerable adults
Volunteers seeing clients will have to be DBS checked.
Using your own vehicle for TimeNorfolk business
This may be done only with the prior agreement of your
Manager and you will be required to produce your driving
licence, vehicle insurance certificate and current MOT
certificate. You are responsible for ensuring that your
vehicle insurance covers business use.
Expenses
Any activity on behalf of TimeNorfolk that is going to
incur expenses must only be undertaken with the prior
agreement of your Manager.
Your expenses will be refunded on receipt of the Expenses
Claim Form countersigned by your Manager.
Volunteer’s Luncheon
Should a problem arise
We want your volunteering with TimeNorfolk to be a happy and fulfilling
experience for you. Should something arise with which you are not happy,
we ask you to share this as soon as possible with either your Manager
or one of the other members of Staff, so that it can be addressed to
everyone’s satisfaction. If it is still unresolved, a Trustee will be involved.
Similar steps will be taken if we are unhappy with any aspect of your
volunteering. In the event of any misconduct we reserve the right to
end our volunteering arrangement with you.
If your personal circumstances change
If changing circumstances mean you need to alter your volunteer
arrangement with TimeNorfolk tell your Manager, who will see how
best we can help you.
Your own possessions
We cannot accept liability for theft of or damage to your personal
possessions on TimeNorfolk premises.
Presentation of
Training Certificates
Volunteering with TimeNorfolk is
one of the most worthwhile things
I have ever done. I really appreciate
the love and care of my colleagues
at TimeNorfolk.
THANK
YOU
for volunteering with us
70 Catton Grove Road, Norwich, NR3 3NT
Phone: 01603 482732 Email: [email protected]
www.timenorfolk.org.uk
Please note that although we can offer advice on available options, we do not refer women directly for terminations.
Registered Charity Number. 1157905
Company Registration Number: 07656339