R O Y A L
O N T A R I O
M U S E U M
V I S I T O R
G U I D E
WELCOME
The ROM is a world leader in inspiring wonder and building understanding
of human cultures and the natural world. Through our nationally and
internationally outstanding and innovative research, collections and programs,
we strive to deliver a high and continuously improving level of service to
visitors to foster life-long discovery and learning.
Quality & Innovation
The ROM recognizes the public’s right of access to our nationally and
internationally outstanding collections. Our galleries are therefore object-rich
and object-centred, showcasing the highest quality to increase understanding
of the interdependent domains of cultural and natural diversity, their
relationships, significance, preservation, and conservation.
Respect & Courtesy
Visitors to the ROM can expect warm and attentive service from all our staff
and volunteers, as well as a clean, comfortable and safe environment.
Exploration & Discovery
Everyone should have an equal opportunity to explore the ROM’s collections
for inspiration, life-long discovery and learning. To that end, we are
continuously improving physical and intellectual access to our collections and
services to ensure engagement and a meaningful experience.
Communications
Visitors can expect clear communication about the amenities, facilities and
services provided by the Museum and any costs or restrictions related
to their use.
Action
All enquiries will be dealt with promptly and courteously by our staff to the
best of their ability. Failures in service will also be addressed in an
expeditious manner.
Consistency
To ensure a consistently high level of service, we will monitor and evaluate
our progress on a regular, on-going basis. The commitments expressed in this
service statement will be reviewed on an annual basis.
We welcome comments from members, visitors and users. Comment Forms are
available at ROM information desks. You may forward written comments to
Cheryl Blackman, Senior Manager, Visitor Experience, Royal Ontario Museum,
100 Queen’s Park, Toronto, Ontario, M5S 2C6, or telephone (416) 586 8000.
You may also communicate with the ROM through [email protected] or our
website at www.rom.on.ca. The address of the Director and CEO is Royal
Ontario Museum, 100 Queen’s Park, Toronto, Ontario, Canada, M5S 2C6.
All levels are accessible by elevator, ramp and/or chair lifts. Chair lifts are
operated by security. Please ask an officer for assistance or use the call buttons
located at the lifts.
Chair lifts accommodate a level change on Level 3 between the old and new
wings. A chair lift also connects the ICC Roloff Beny Gallery on Level 4 with the
c5 Restaurant/Lounge on Level 5.
Chair lifts provide access to the Signy and Cléophée Eaton Theatre on Level B1
and to the theatre stage.
An accessible water fountain is located on Level B1.
Fully accessible washrooms are located on Levels B2, B1 West, 2 and 5.
Washrooms with accessible features are located on Levels 1 and 3. A private
washroom for assisted toileting purposes is located on Level 1. Please ask security
for access.
Assistive devices such as audio and video players are available for free with
identification at the admissions desk. The Director's Choice Audio Tour provides
vivid and detailed descriptions of objects on display chosen by our Director &
CEO, William Thorsell. To listen to a more detailed description of an object, press
5 then the object identification number listed on the audio guidemap.
Captioning is available on most of our audio-visual kiosks. Locations for
audio-visual stations with captioning are shown on this guide.
Docent-led tactile tours can be requested. Some self-guided tactile objects are also
available throughout the galleries. Ask a visitor representative at the admissions
desk for assistance in locating these objects within the building.
The Museum has two galleries devoted to a tactile and interactive experience on
Level 2: the Patrick and Barbara Keenan Family Gallery of Hands-on Biodiversity
and the CIBC Discovery Gallery. Our trained gallery facilitators assist visitors to
examine and handle hundreds of objects.
Legend
Accessible
Washrooms
Washrooms
Elevators
Chair Lift
Stairs
Tours
Start Here
Coat
Check
Ramp
Admissions,
Membership
Theatre
Stores
Drinking
Fountain
Amplified
Pay Phone
Library
Restaurant
Bar
Lunch
Room
Information
Studio
Emergency
Exit
Touch
Experience
Audio
Experience
Video
Experience
Closed
Captioned
Open
Captioned
Audio
Description
Sign
Language
Main
Elevator
Stair
of Wonders
Restaurants
Elevator
Rotunda
Elevator
Lev el B 2
Garfield Weston
Exhibition Hall
Lev el B 1
Please note there is no access between B1 East side and B1 West side.
ROMKids Store
For Food Studio Café,
use Restaurant Elevator
in Hyacinth Gloria Chen Court
on Level 1.
w
e
Lobla l Entranc
o
Scho
B1
B1
Ea
st
sid
e
Studio
Eaton Theatre
Did you bring your lunch today?
Vending machines and tables are available
in our Lunch Room – Via the Main Elevators.
W
est
sid
e
Lev el 1
Entranc e
Library and Archives
Learning Centre
Korea
Learning
Centre
China
China
Special
Exhibitions
Canada
Japan
Q
ue
en
’s
Pa
rk
First People
Store Entrance
Main Entrance
Blo
tre
S
r
o
et
Lev el 2
Gems and Gold
Hands-on Biodiversity
Canadian Mining Hall of Fame
Bat Cave
Birds
Biodiversity
Minerals
Discovery
Gallery
Mammals
Dinosaurs
Q
Special
Exhibitions
ue
en
Dinosaurs
’s
Pa
rk
Main Entrance
Blo
re
t
S
or
et
Lev el 3
Ancient Cyprus
Greece
Bronze Age Aegean
Special
Exhibitions
Europe:
Evolution of style
Africa:
Egypt
Middle
East
South Asia
Q
Special
Exhibitions
ue
en
’s
Pa
Africa, the Americas
Europe:
and Asia-Pacific
Themes
and collections
rk
Main Entrance
Blo
re
t
S
or
et
Lev el 4
Link to c5 Restaurant/Lounge
Institute
for Contemporary
Culture
Q
Textiles
and Costume
ue
en
’s
Pa
rk
Main Entrance
Blo
re
t
S
or
et
Lev el 5
Via Restaurant Elevator from Level 1 in Hyacinth Gloria Chen Crystal Court.
Q
ue
en
’s
Pa
rk
Main Entrance
Blo
re
t
S
or
et