Care homes
Amended May 2017
This local information pack contains a list of local care homes.
Details are subject to change, please check with the organisation concerned.
If you cannot find what you are looking for please contact us as we may be able to help further.
Amendments and additions are also welcome.
We publish other local information packs covering:
 Care agencies
 Health and wellbeing
 Help at home
 Housing options
 Memory loss and dementia
 Money matters
 Social activities
 Transport and travel
 Work and leisure
Age UK Sevenoaks & Tonbridge is a registered charity no. 1088213
Tel: 01732 454108. Web: www.ageuksevenoaksandtonbridge.org.uk
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Contents
What type of care home? ....................................................................... 4
Finding and choosing care homes – what to look for ......................... 4
Getting a helping hand ........................................................................... 4
How is the care home rated? ................................................................. 5
Who pays? ............................................................................................... 5
Further information on paying for care................................................. 6
Financial advice ...................................................................................... 6
The Care Act ............................................................................................ 6
Residential homes in Sevenoaks area (residential care only) ............ 6
Chipstead ............................................................................................................. 6
Edenbridge........................................................................................................... 7
Hartley ................................................................................................................. 7
Kemsing ............................................................................................................... 7
Sevenoaks ........................................................................................................... 7
Westerham........................................................................................................... 8
Nursing homes in Sevenoaks area (residential & nursing care) ........ 8
Ash....................................................................................................................... 8
Fordcombe ........................................................................................................... 8
Horton Kirby ......................................................................................................... 8
Seal...................................................................................................................... 9
Sevenoaks ........................................................................................................... 9
West Kingsdown ................................................................................................ 10
Residential homes in Tonbridge and Malling area (residential care
only) ........................................................................................................ 10
East Peckham .................................................................................................... 10
Five Oak Green .................................................................................................. 10
Larkfield ............................................................................................................. 10
Snodland ............................................................................................................ 11
Tonbridge ........................................................................................................... 11
Wateringbury...................................................................................................... 11
West Malling ...................................................................................................... 11
Wrotham ............................................................................................................ 12
Nursing homes in Tonbridge & Malling area (residential & nursing
care) ........................................................................................................ 12
Borough Green .................................................................................................. 12
Visiting care homes .............................................................................. 12
Abuse ..................................................................................................... 12
Physical abuse ................................................................................................... 12
Sexual abuse ..................................................................................................... 12
Psychological abuse .......................................................................................... 13
Financial or material abuse ................................................................................ 13
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Neglect or acts of omission ................................................................................ 13
Discriminatory abuse .......................................................................................... 13
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Information and advice
Age UK Sevenoaks & Tonbridge
Old Meeting House, 5 St John’s Rd, SevenoaksTN13 3LR
Tel: 01732 454108 (open Mon-Fri 9am-4pm) Fax: 01732 450791
Email: [email protected]
Web: www.ageuksevenoaksandtonbridge.org.uk
Our Information & Advice service offers:
 Help filling in forms
 Counselling
 Advocacy where people need help representing their views
Independent Age
6 Avonmore Rd, London W14 8RL Tel: 0800 319 6789, 020 7605 4200 Email:
[email protected] Web: www.independentage.org
Free telephone and email service offering advice on care.
What type of care home?
There are two types of care home – residential homes and nursing homes. All homes provide
residential care but nursing homes also provide additional help to people who need a high level of
physical care. If a person goes into a residential home but their needs increase then they may
have to move at a later date into a nursing home. Therefore if you are looking for residential care
only then you may wish to look at both residential and nursing homes as both will provide
residential care. Some residential and nursing homes can look after people with dementia but not
all. You can check whether they are registered with the Care Quality Commission to look after
people with dementia by looking at their website at:
 www.cqc.org.uk
Finding and choosing care homes – what to look for
Age UK produce a checklist of what to look for. We also produce publications on finding care
homes. You can get these from Age UK on 0800 169 6565 or by visiting www.ageuk.org.uk/homeand-care/care-homes/finding-a-care-home/
Our website also includes a short video on how to find a good care home
You can also get a free advice guide to Choosing a Care Home from Independent Age on 0800
319 6789 www.independentage.org
Please note that there are often waiting lists for care homes
Getting a helping hand
Nothing beats visiting care homes to choose one; Age UK and many other organisations offer free
information on finding care homes as well as checklists of things to look out for when visiting and
trying to make a decision.
There are also private consultants who can help you find a care home. They provide a range of
information on care options. Information and general advice is free but anything over and above
that is charged for. This may be helpful to people who have money but no-one to organise
everything for them. Those who do have family who are able or willing to do the organizing may
prefer to do it themselves.
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A local example is Debbie Harris from Chosen with Care. She can research the best care homes
for you and ensure they meet your specific needs. She will also visit them on your behalf if you
are unable to. She charges £40 per hour; if you would like more information please call her on
07810 837331 Email: [email protected] Web: www.chosenwithcare.co.uk
Other examples are:
 My Care My Home. Tel: 0800 731 8470 Web: www.mycaremyhome.co.uk
 Salvere Direct. Leyland House, Lancashire Business Park, Centurion Way, Leyland PR26
6TY Tel: 01772 535683. Email: [email protected] Web: www.salveredirect.com
How is the care home rated?
Most care homes are privately-run. Rockdale residential home and Gloucester House nursing
home are run by charities. The Care Quality Commission is responsible for the registration and
inspection of all care homes. If you want to read the inspection report on any care home, you can
find their latest report on the Care Quality Commission website: www.cqc.org.uk
Care Quality Commission reports use 2 ratings systems. Until 2015 they used a system of green
ticks. 5 green ticks was the highest rating and 1 green tick was the lowest. The ratings changed in
2015 and they now use a more rigorous system with a description. The new ratings are
Outstanding, Good, Requires Improvement, Inadequate and Suspended. You will find both sets of
ratings appear in this list as many care homes have not been fully inspected since the ratings
system changed. Please note that the ratings in this list are correct at the time of writing but you
can check if the ratings have changed by looking at the latest report on the Care Quality
Commission website
Who pays?
Currently if you have more than £23,250 in savings you will be expected to pay all of your fees. If
you have less than £23,250 in savings, Kent County Council Social Services will pay a small
amount towards your care. This is only about £374 per week in a residential home (or about £505
per week in a nursing home). This is subject to full assessment and providing that you meet all
their criteria. If you need financial assistance from Social Services, you should talk to them before
choosing a care home and ask them for a free assessment of what support you might need. You
can ring Social Services on 03000 416161. www.kent.gov.uk/careservices
Sevenoaks and Tonbridge are an expensive area with some care homes charging up to £1500
per week so there is a big gap between what Social Services will contribute and what they charge.
You or your family may be asked if you can top this up to bridge the gap. If you can afford to top it
up it is likely to give you more choice but bear in mind that care home fees increase every year so
top-ups will also increase. If you cannot afford to top it up, you are not obliged to agree. However
Social Services will negotiate with care homes to come to an agreement; this may involve the care
home charging less or Social Services paying more. Social Services may put you under pressure
to move to a care home a long way away such as on the Kent coast; if this is difficult for your
family or friends to visit, you need to make this clear and dig your heels in. They are not obliged to
accommodate your wishes but they do have to take into account your wellbeing and this includes
your family or friends being able to visit.
If you are in a nursing home and have relatively straightforward nursing needs then the NHS will
also pay a small contribution directly to the care home. This is called NHS-funded Nursing Care
and is about £112 per week. In certain circumstances if it is agreed that you have complex nursing
needs then you may be eligible to apply for NHS Continuing Healthcare funding where the NHS
will pay all the care home costs. This is subject to full assessment and providing that you meet all
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their criteria. You can find out if you are likely to be eligible by reading an Age UK factsheet on
NHS Continuing Healthcare and NHS-funded Nursing Care:
http://www.ageuk.org.uk/publications/health-and-wellbeing-publications/
Further information on paying for care
Age UK also produce publications on:
 paying for care in a care home if you have a partner
 paying for permanent residential care
 paying for temporary care in a care home
 treatment of property in the means test
http://www.ageuk.org.uk/publications/home-and-care-publications-/
Independent Age also produce a publication on Choosing a Care Home which explains care home
fess and what you should be paying. You can get it from them on 0800 319 6789
www.independentage.org
Be careful. Care homes may charge a deposit and fees in advance. This can run into hundreds of
pounds. Some homes may charge an “admin fee” which can mean that the initial cost runs into
thousands of pounds. You need to check if any of this is refundable.
Financial advice
Age UK cannot make recommendations for financial advice. However if you need independent
financial advice on paying for care then you could approach the Society of Later Life Advisers, PO
Box 590, Sittingbourne ME10 9EW Tel: 0845 303 2909 Email:
[email protected] Web: www.societyoflaterlifeadvisers.co.uk.
Their advisers specialise in helping older people. There are many advisers. Some advisers can
offer the full range of financial products and providers available, and are called ‘independent
advisers’. But many advisers have chosen to offer ‘restricted advice’ and will focus on a limited
selection of products and/or providers. The nearest ones are
 Goodman Care Fees, 7 Vale Avenue, Tunbridge Wells TN1 1DJ. Independent advisers.
Contact Andy Kirk or Neil Whitaker Tel: 01892 500607 Web: www.goodmancare.co.uk
 Eldercare Solutions, 97 Godstone Rd, Caterham CR3 6RE. Independent advisers. Contact
Andrew Dixson-Smith Tel: 0800 082 1155 Web: www.eldercaregroup.co.uk
 ETTS Financial Consultancy, 1st floor, The Crown, London Rd, Westerham TN16 1DJ.
Restricted advisers. Contact Edward Stevenson Tel: 01959 500438 Web:
www.tedstevenson.co.uk
 St James Place Wealth Management, Stanhope Way, Sevenoaks TN13 2DZ. Restricted
advisers. Contact Nick Moody Tel: 020 7495 1771 Web: www.nickmoody.co.uk
The Care Act
Residential homes in Sevenoaks area (residential care only)
Chipstead
Rivermere care home
64-70 Westerham Rd, Sevenoaks TN13 2PZ
Tel: 01732 748400
Web: www.averyhealthcare.co.uk
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General Manager David Stallard. Registered manager Wendy Pike. 81 ensuite beds. Will take
clients with dementia. Last inspected April 2017. Rated as Requires Improvement. Owned by
Welltower. Run by Avery Healthcare.
Edenbridge
Stanholm Residential Care Home for the Elderly
Mill Hill, Edenbridge TN8 5DB
Tel: 01732 863748
Manager Mrs Karen Chuter. Will take clients with dementia. 22 beds; 8 ensuite. Shared rooms
£622.65-£644.98 per week; single rooms from £655.99 - £661.65 per week; single en-suite
£743.40 - £771.75 per week; respite care £120 per day, £840 per week. Run by Anexas Care Ltd.
Last inspected September 2015. Rated as Requires Improvement. Awaiting re-inspection
Hartley
Bramblings Residential Home
Bramblefield Close, Hartley DA3 7PE
Tel: 01474 702332
Manager Ms Anne Stringer. 42 beds. Run by Bramblings (Kent) Ltd. Last inspected November
2013. Rated 5 out of 5 green ticks. Awaiting next inspection
Fairby Grange
Ash Rd, Hartley DA3 8ER
Tel: 01474 702223
Web: www.fairbygrange.co.uk
Manager Christine Brent. Will take clients with dementia and mental health conditions. 27 beds; 8
ensuite. Last inspected May 2015. Rated as Requires Improvement. Being re-inspected April
2016
Old Downs Residential Care Centre
Castle Hill, Hartley DA3 7BH
Tel: 01474 702146
Web: www.nellsar.com
Manager Andrew Williams. Will take clients with dementia. 41 beds; 8 ensuite. Run by Nellsar Ltd.
Last inspected March 2014. Rated 5 out of 5 green ticks. Awaiting next inspection
Kemsing
The Dynes
Nightingale Rd, Kemsing TN15 6RU
Tel: 01959 523834 Fax: 01959 524961
Web: www.abbeyfieldkent.org
Manager Mrs Nicky Pett. 31 beds; 20 ensuite. £600 - £830 per week. Respite care available. Will
take clients with dementia. Run by Abbeyfield Kent Society Ltd. Last inspected September 2015.
Rated as Requires Improvement. Awaiting re-inspection
Sevenoaks
Alpine Care Home
10 Bradbourne Park Rd, Sevenoaks TN13 3LH
Tel: 01732 455537
Email: [email protected]
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Manager Mrs Lesley Ship. 20 beds. Single rooms £625 - £650 per week; shared rooms £500+ per
week. Will take clients with dementia, sensory impairment and physical disabilities. Run by Regal
Care Trading Ltd. Last inspected December 2015. Rated as Inadequate. Awaiting re-inspection.
Company has applied for planning permission to demolish home and build sheltered housing
instead
Rockdale House
Rockdale Rd, Sevenoaks TN13 1JT
Tel: 01732 454763
Email: [email protected] Web: www.rockdale.org.uk
Manager Jane Vaughan. 30 single rooms about £750 per week; Social Services may make a
contribution. Run by Rockdale Housing Association Ltd. Last inspected March 2016. Rated as
Good
Westerham
Westerham Place Residential Care Home
Quebec Square, Westerham TN16 1TD
Tel: 01959 565805
Email: [email protected]:www.westerhamplace.co.uk
Manager Claire Davies. 32 ensuite beds. From £950 per week. Will accept clients with mild
confusion for post-operative respite care. Run by Yewcare Ltd. Last inspected November 2015.
Rated as Good
Nursing homes in Sevenoaks area (residential & nursing care)
Ash
Holywell Park
Hodsoll St, Ash-cum-Ridley TN15 7LE
Tel: 01732 822215
Web: www.holywellpark.com
Manager Vanessa Pendleton. 50 ensuite beds. Run by Holywell Park Ltd. Last inspected May
2015. Rated as Requires Improvement. Awaiting re-inspection
Fordcombe
Ashurst Park
Fordcombe Rd, Fordcombe TN3 0RD
Tel: 01892 709000
Email: [email protected] Web: www.fshc.co.uk
Registered Centre Manager Mrs Emma Rich-Spice. 53 ensuite beds. £900+ per week. Run by
Four Seasons (DFK) Ltd. Last inspected June 2015. Rated 3 out of 5 green ticks. Awaiting next
inspection
Horton Kirby
Eglantine Villa
Eglantine Lane, Horton Kirby near Dartford DA4 9JL
Tel: 01322 863019, 862126
Manager Sarah-Jane Clapson. 51 ensuite beds. Will take clients with dementia. Run by BUPA
Care Homes (CFC Homes) Ltd. Last inspected June 2014. Rated 4 out of 5 green ticks. Awaiting
next inspection
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Seal
Lavender Fields
High St, Seal near Sevenoaks
Tel: 020 7793 1122
Residential and nursing home under construction. 75 beds. Will be run by Greensleeves Care
(not-for-profit charitable trust). Opening 2017 but priority may be given initially to temporarily
rehousing residents from one of their other homes while it is being refurbished.
Sevenoaks
Emily Jackson House
Emily Jackson Close, off Eardley Rd, Sevenoaks TN13 1XH
Tel: 01732 743824, 386522
Email: [email protected] Web: www.barchester.com
General Manager Alison Butler. 53 ensuite beds. £1470 per week; respite care pro rata per week.
Will take clients with dementia. Run by Barchester Healthcare Homes Ltd. Last inspected
November 2014. Rated 5 out of 5 green ticks. Awaiting next inspection
Gloucester House
Lansdowne Rd, Sevenoaks TN13 3XU
Tel: 01732 741488
Email: [email protected] Web: www.greensleeves.org.uk
Manager Sally Rochester. 41 single ensuite rooms from £1015 per week; 7 double ensuite rooms
from £764 per week; prices include 24 hour nursing care, physiotherapy and laundry. 4 separate
wings offering residential care, nursing care and dementia care. Physiotherapy includes 2
exercise classes a week, use of an exercise machine and training for carers so that they can help
residents with exercise. There is no physiotherapy room but all exercise takes place in communal
areas to involve and encourage everyone to take part. Run by Greensleeves Care (not-for-profit
charitable trust). Last inspected February 2014. Rated 5 out of 5 green ticks. Awaiting reinspection under new management (changed hands June 2015)
Kippington
Grange Rd, off Oak Lane, Sevenoaks TN13 2PG
Tel: 01732 451829, 0808 223 5517
Email: [email protected] Web: www.caringhomes.org
Manager Yvonne Fenn. 52 beds; 49 ensuite. £900 - £1100 per week. Will take clients with
dementia. Run by Caring Homes Healthcare Group Ltd. Last inspected October 2014. Rated 5 out
of 5 green ticks. Awaiting next inspection
Pinehurst House
Filmer Lane, Sevenoaks TN14 5AQ
Tel: 01732 763566, 762871
Email: [email protected]
Manager Rosalynde Ward. Administrator Joanna Pycock. £1430 per week. 30 single rooms; no
ensuite. Full nursing needs. Run by BUPA Care Homes (BNH) Ltd. Last inspected April 2015.
Rated as Requires Improvement. Awaiting re-inspection
Weald Heights
Bourchier Close, Sevenoaks TN13 1PD
Tel: 0333 321 8295
Email: [email protected]
Web: www.careuk.com
Manager: Maria Covington. Enquiries: Amelia Moore
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80 rooms; all ensuite. A few rooms are available unfurnished or are suitable for couples subject to
assessment. Residential and nursing care including end-of-life and palliative care. Will take clients
with dementia. Costs start from £1400 per week. Will take residents part-funded by Social
Services but only on condition that the family pay a 3 rd party top-up fee.
Also short-term respite care and rehab care (costs start from £1500 per week for a period of 2-4
weeks). Run by Care UK. Awaiting inspection. Due to open in phases from April 2017
West Kingsdown
Abbey Court
School Lane, West Kingsdown TN15 6JB
Tel: 01474 854136
Manager R Persand. 16 rooms; 11 ensuite. Will take clients with physical disabilities. Run by
Abbey Health Care Ltd. Last inspected September 2015. Rated as Inadequate. Awaiting reinspection
Manordene
Forge Lane, West Kingsdown TN15 8JD
Tel: 01474 855519
Manager Amanda Clampin. 18 beds; 16 ensuite. Will take clients with dementia. Run by
Manorville Care Homes Ltd. Last inspected September 2015. Rated as Good
Residential homes in Tonbridge and Malling area (residential care
only)
East Peckham
Hale Place
77-79 Old Rd, East Peckham TN12 5EN
Tel: 01622 871081, 872177 Web: www.haleplace.co.uk
Manager Victoria Wright. 13 beds; 5 ensuite. Will take clients with dementia, sensory impairment,
physical disabilities, mental health conditions, substance misuse. Run by Hale Place Care Homes
Ltd. Last inspected May 2015. Rated as Outstanding
Five Oak Green
Capel Grange
Maidstone Rd, Whetstead near Five Oak Green TN12 6SQ
Tel: 01892 834225
Web: www.safequarter.com
Manager S Grist. 38 beds; 31 ensuite. Will take clients with dementia. Run by Safe Quarter Ltd.
Last inspected November 2015. Rated as Requires Improvement. Awaiting re-inspection
Larkfield
St Martin’s
Martin Square, Larkfield near Aylesford ME20 6QJ
Tel: 01732 842628
Web: www.abbeyfieldkent.org
Manager Gillian Pemble. 41 beds; 7 ensuite. Will take clients with dementia. Run by Abbeyfield
Kent Society Ltd. Last inspected June 2015. Rated as Good
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Snodland
Pilgrims View
Roberts Rd, Snodland ME6 5HL
Tel: 01634 241906
Web: www.avantepartnership.org.uk
44 ensuite beds. Will take clients with dementia. Run by Avante Partnership Ltd. Last inspected
November 2015. Rated as Good
Tonbridge
Barnes Lodge
Tudeley Lane, Tonbridge TN11 0QJ
Tel: 01634 729163
Web: www.abbeyfieldkent.org
101 ensuite beds. Will take clients with dementia. Run by Abbeyfield Kent Society Ltd. Opening
March 2017. Awaiting inspection. Replacing Woodgate care home next door
Chestnut Lodge
18-20 London Rd, Tonbridge TN10 3DA
Tel: 01732 362440 Fax: 01732 363679
Email: [email protected] Web: www.chestnutlodgecare.co.uk
Home Manager Sarah Simmons. 32 ensuite beds. Will take clients with dementia. Run by
Tonbridge Care Ltd. Last inspected January 2016. Rated as Good
High Hilden
High Hilden Close, Tonbridge TN10 3DB
Tel: 01732 353070
Web: www.highhilden.co.uk
Manager Jennifer Burchett. 40 beds; 9 ensuite. Run by High Hilden Ltd. Last inspected
September 2015. Rated as Requires Improvement. Awaiting re-inspection
Woodgate
Tudeley Lane, Tonbridge TN11 0QJ
Tel: 01732 350952
Web: www.abbeyfieldkent.org
Manager Gillian Pemble. 44 ensuite beds. Will take clients with dementia. Run by Abbeyfield Kent
Society Ltd. Last inspected August 2015. Rated as Good. Being replaced by Barnes Lodge care
home being built next door which will have 101 ensuite beds
Wateringbury
Greensted
16 The Orpines, Wateringbury near Maidstone ME18 5BP
Tel: 01622 813106
Web: www.abbeyfieldkent.org
Manager Rebecca Chivers. 38 beds; 3 ensuite. Will take clients with dementia. Run by Abbeyfield
Kent Society Ltd. Last inspected October 2014. Rated 5 out of 5 green ticks. Awaiting next
inspection
West Malling
Lavenders
41 Lavenders Rd, West Malling ME19 6HP
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Tel: 01732 844744
Web: www.lavenders.info
Manager Marcus Webb. 54 ensuite beds. Last inspected November 2013. Rated 5 out of 5 green
ticks. Awaiting next inspection
Wrotham
Harpwood
Seven Mile Lane, Wrotham Heath TN15 7RY
Tel: 01732 882282
Web: www.harpwood.co.uk
Manager Ann Macey-Lillie. 44 beds; 26 ensuite. Run by Harpwood House Ltd. Last inspected
December 2013. Rated 5 out of 5 green ticks. Awaiting re-inspection under new management
(changed hands February 2016)
Nursing homes in Tonbridge & Malling area (residential & nursing
care)
Borough Green
Westbank
64 Sevenoaks Rd, Borough Green TN15 8AP
Tel: 01732 780066
Email: [email protected] Web: www.newcenturycare.co.uk
Manager Hari Sehmbi. 40 beds; 3 ensuite. From £1080 – £1215 per week; respite care £1215 per
week. Will take clients with physical disabilities. Run by New Century Care (Borough Green) Ltd.
Last inspected March 2016. Rated as Inadequate. Awaiting re-inspection
Visiting care homes
If you need help visiting someone in a care home then the British Red Cross and other schemes
may be able to help
 The British Red Cross helps people in times of crisis. Transport and Escort can help with
travel to and from care homes. The transport service offers freedom and independence for
people who cannot get about easily. Wheelchair-accessible vehicles are also available.
They will take you anywhere in the UK subject to availability of volunteers. They can also
provide an escort who, if necessary, will stay throughout the journey. You need to book at
least 48 hours in advance. Tel: 0800 028 0831 Email: [email protected]
Web: www.redcross.org.uk/nearyou
 Other transport schemes are listed in Age UK’s Transport information sheet Tel: 01732
454108 for a copy
Abuse
Physical abuse
This includes hitting, slapping, pushing, misuse of medication, restraining without justifiable
reasons, deprivation of food, clothing, heating and health care.
Sexual abuse
This includes any sexual activity which a vulnerable adult has not consented to, cannot consent to
or has been pressured into as well as sexual comments or pornography.
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Psychological abuse
This includes verbal abuse, controlling or coercion, humiliation or ridicule, threats about children
or anything else, isolation or withdrawal, deliberate denial of religious or cultural needs.
Financial or material abuse
This includes theft, fraud, exploitation, control of money or withholding it, goods or services bought
without consent, misuse of loyalty cards by carers.
Neglect or acts of omission
This includes unacceptably late or early bedtimes, inadequate help with eating and drinking,
neglect of vital tasks such as washing or dressing because of lack of time, carers talking over
older people or patronising them.
Discriminatory abuse
This includes discrimination on grounds of sex, race, colour, language, culture, religion, politics,
sexual orientation, disability or age.
Local advice
 Community Safety Teams. Your local council can advise you if you need to discuss
whether you think someone may be being abused:
 Sevenoaks District Community Safety Unit Tel: 01732 227000 Email:
[email protected]
 Tonbridge & Malling Community Safety Team Tel: 01732 844522 Email:
[email protected]
 Domestic Abuse Volunteer Support Services. PO Box 530, Tunbridge Wells TN2 9TB
Tel: 01892 570538 (Helpline open Monday to Friday 10am to 1pm; can leave a message at
other times) Email: [email protected] Web: www.davss.org.uk Local helpline for men
and women who are experiencing physical, sexual, emotional or financial abuse from
current or former partners or other family members.
 Family Matters. Tel: 01474 537392. For survivors of sexual violence and rape.
 Samaritans. Tel: 01892 532323 (24 hours)
 Social Services. In an emergency call 03000 416161 and ask for the Safeguarding Unit.
Outside office hours call 03000 419191
 West Kent Police. Tel: 101 but in an emergency always dial 999
National advice
 Action on Elder Abuse. Tel: 0808 808 8141 Web: www.elderabuse.org.uk Confidential
advice on reporting abuse
 Age UK. Tel: 0800 169 6565. We produce publications on safeguarding older people from
abuse, deprivation of liberty safeguards, age discrimination, resolving problems and making
complaints about NHS care.
 Broken Rainbow. Tel: 0300 999 5428 Web: www.brokenrainbow.org.uk Information and
support for lesbian, gay, bisexual and transgender victims of domestic abuse.
 BT Advice Line. Tel: 0800 661441. For advice on malicious calls.
 Childline. Tel: 0800 1111. For anything to do with children.
 Independent Age. Tel: 0800 319 6789 Email: [email protected] "Staying in
control when you're older" explains how to avoid being mistreated and what to do if it
happens
 Men's Advice Line. Tel: 0808 801 0327 Web: www.mensadviceline.org.uk Advice and
support for men experiencing domestic abuse.
 National Centre for Domestic Violence. Tel: 0844 804 4999. For help getting an
injunction.
 National Domestic Violence Helpline. Tel: 0808 200 0247 (24 hours)
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

Respect. Male victims helpline Tel: 0808 801 0327. Male perpetrators helpline Tel: 0808
802 4040 Web: www.respect.uk.net Work with male perpetrators and victims.
Shelter. Tel: 0344 515 1471 Web: www.shelter.org.uk Can help if you are fleeing from
violence or harassment
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Index
Abuse, 12
Advice, 4
Ash, 8
Borough Green, 12
Care Act, 6
Chipstead, 6
Choosing care homes, 4
Deprivation of liberty, 13
Discriminatory abuse, 13
East Peckham, 10
Edenbridge, 7
Financial abuse, 13
Financial advice, 6
Finding care homes, 4
Five Oak Green, 10
Fordcombe, 8
Hartley, 7
Horton Kirby, 8
Information, 4
Inspecting care homes, 5
Kemsing, 7
Larkfield, 10
Looking for care homes, 4
Neglect, 13
Nursing homes (Sevenoaks), 8
Nursing homes (Tonbridge), 12
Paying for care homes, 5
Physical abuse, 12
Psychological abuse, 13
Rating care homes, 5
Registering care homes, 5
Residential homes (Sevenoaks), 6
Residential homes (Tonbridge), 10
Safeguarding, 13
Seal, 9
Sevenoaks, 7
Sexual abuse, 12
Snodland, 11
Tonbridge, 11
Types of care homes, 4
Violence, 14
Visiting care homes, 12
Wateringbury, 11
West Kingsdown, 10
West Malling, 11
Westerham, 8
Wrotham, 12
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