Apple Quiz 1 - Solutions
(The correct answers are in bold)
1. Windows and Macintosh computers less than six years old are both supported by the DIIT
Service Desk.
TRUE: Windows and Macintosh computers are supported by the DIIT Service Desk for both
hardware and software issues.
2. If your MAC can access the NYCDOE homepage at http://schools.nyc.gov/default.htm but
not www.purple.com, refreshing your proxy settings may help to resolve this.
TRUE: Computers on the NYCDOE network have to connect to the proxy server in order to
load web pages. If you have difficulty loading pages and using a MAC, follow these steps to
make sure that your settings are correct.

Open System preferences in your Applications Folder

Click on Network

Choose Ethernet for Local or Airport for Wireless connection

Click on Proxies and check the Automatic Proxy Configuration

Type the URL: http://proxy.nycboe.org/proxy.pac and press OK
3. Safari is to MAC as Internet Explorer is to _______ OS.
A.
B.
C.
D.
Internet
Windows
Apple
System Preferences
4. A flashing question mark on my MAC at start up most likely means…
A.
B.
C.
D.
E.
there is Software corruption on the system
the hard drive no longer functions
the computer cannot find the files to help the system turn on
a DIIT Service technician should check my system
All options apply
5. Deleting Temporary Internet files and Cookies on your MAC workstation is good practice
when experiencing poor Internet connectivity.
TRUE: Your Internet browser stores the list of websites that you visit, along with cookies
from those pages. If left unchecked, this stored information may slow down your Internet
connection. Here are steps to clear your browser in Safari and Firefox and improve your
Internet Connectivity:
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Safari
From the Safari menu select Reset Safari. From the menu, select Clear History, Empty the
Cache and Remove all Cookies.
Mozilla Firefox
From the top of the Firefox window, click on Tools, move down and select Clear Recent
History. From the menu check Browsing Download History, Cookies, Cache and select Clear
Now.
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