RBS Revolve
All you need to manage your account
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Welcome to your
RBS Revolve account
This guide gives you information about your Revolve account
and how to make the most of your money.
Your cash
Make your card your own
Earn interest on the money in
A Visa Debit card that you can use online
your account.
and in shops, plus you can design the
look of your card for just £5. Funk up your
Revolve card to make it the one to flash.
Choose your rewards
Access the Revolve website
rbs.co.uk/revolve to earn extra cash by
giving your views, check out top tips on
how to manage your money and find
out more information on the discounts
available to you.
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Your account information
Remember to keep this page safe and don’t share your
account details with anyone.
Below is a handy way to keep a note of your account details.
Account number:
Sort code:
Branch name:
Branch address:
Branch postcode:
Branch phone number:
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Index
Introducing RBS Revolve
2
Your account information
3
Index
How it works – the basics
4
Paying money in
6
When will my money be available?
7
Earning interest
8
Where to get your cash
9
How to use a cash machine
11
Top-up your mobile
12
Using your Visa Debit card
14
Understanding your statement
Extra Services
15
RBS Revolve website
16
Internet and telephone banking
18
Mobile Text Alerts
Good to know
19
Your Visa Debit card explained
20
What happens when I reach 18?
Important numbers
20
Useful info
21
Jargon Buster
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How to pay in your money
Whether your cash is from wages or pocket money, you’ll want to keep it safe. That’s the whole
point of your account.
How to let someone pay money in on your behalf.
To do this you would need to provide the payee with your sort code and account number
so they can pay money into your account.
You can also pay cheques or cash into your account in a number of ways:
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When you make a deposit, you may need to complete a pre-printed paying-in slip. They’re
straightforward to complete and act as a record for you and us. If you’re doing this for the first
time and need some help, just ask a member of staff at your branch.
To find your local branch go to
rbs.co.uk/branch-locator
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1 Cash and Deposit Machines (CDMs)
To help make it easier to bank with us, we’ve put Cash and Deposit Machines into certain
branches. They’re as simple to use as a normal cash machine – just follow the on-screen
prompts or ask one of our team to show you how.
Pay in cash – (up to 50 bank notes) in a single transaction
Get an ‘image receipt’ – an accurate record of your transaction with an image of each cheque
or pay-in slip you deposit and a detailed breakdown of the deposit
2 At a branch
If you have cash to pay in, it might be easier to come into a branch. You can pay in cash or
cheques at any RBS branch.
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that’s it done
Our branches are normally open Monday to Friday, 9.15am to 4.45pm (9.45am on Wednesday).
Many of our branches have extended opening hours during the week and open on Saturday from
9.30am to 1pm. Please log on to rbs.co.uk/branch-locator to check details of your local branch.
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When will my money be
available?
If you’ve paid cash into your account:
As long as you paid it in at an RBS branch before 3.30pm on a working weekday, you should be
able to withdraw your money from a cash machine or spend it using your card on the next day.
If you’ve paid cheques into your account:
Cheques have to be cleared before you can spend the money. This just means we have to get the
payment from the account of the person who wrote the cheque. How long this takes can vary
– but as a general guide, look at the table below (if you paid in at a cash machine, you should
allow an extra day for processing).
You should allow at least four working days before you use the money from a cheque paid in.
Sometimes, because cheques may come back unpaid after this time, it may take up to five
working days for a cheque to clear.
Cheques paid in
before 3.30pm on
You can spend
money on
Monday
Friday
Tuesday
Monday
Wednesday
Tuesday
Thursday
Wednesday
Friday
Thursday
Saturday
Friday
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Earn interest on your money
The cash you put into your account immediately starts earning you interest every day.
It’s added to your account for you to keep every month.
For details of our current interest rates, have a look in any of our branches or read our leaflet
‘Personal Banking – Charges and Rates of Interest’.
How exactly does interest work?
Interest is the money we pay you for keeping your money in your RBS account.
It is worked out as a percentage of the money you have in your account – so the more
money you have (and the longer you keep it in you account), the more interest you get.
We pay interest on cash immediately, and on cheques from the third working day.
For example, if you pay a cheque in on Monday, we will pay you interest from Wednesday.
Interest you receive
Credit Interest is earned on cleared money in your account. Interest is calculated on a daily
basis and paid into your account once a month.
We’ll pay you ‘net’ interest every month (having taken off income tax at the going rate).
If you do not pay tax, you should either:
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‘Net’ is the interest rate paid after the deduction of tax.
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Getting your hands on your cash
You can take money out of your account any time you need it with your Visa Debit card.
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find them at certain supermarkets and railway stations
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out your cash. If you don’t want to pay the fee, just cancel your transaction.
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How to use a cash machine
Using cash machines is easy – and they do much more than just give out cash.
What’s a PIN?
Each time you insert your Visa Debit card into the cash machine, the first thing the screen
will ask you to do is type in your PIN. PIN means Personal Identification Number.
You will have been given one when you were sent your Visa Debit card. This four number
code allows you to use your Visa Debit card to withdraw money from cash machines.
Because no one else knows your PIN, no one else can withdraw money from your account.
So never tell anyone your PIN!
Important
Always check there’s enough in your account to cover the amount you want before you
try to take out cash.
Just follow the straightforward on screen instructions and you shall be able to carry out the
following using your Visa Debit card and PIN:
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– Change your PIN number
– Top-up your pay-as-you-go mobile phone
– Pay in cash and cheques, and pay bills at our cash machines
To find your nearest cash machine go to
rbs.co.uk/cashmachines
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Cash Withdrawal tips
Step 1 – Insert your card in the direction shown on the screen
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happens, you’ll need to speak to your branch
Step 2 – Now enter your PIN
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three times, your card will be held in the cash machine and you will not be able to use it.
Please contact your branch if this happens
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Yes – but it must be to another four number code. You can change it at any RBS or NatWest
cash machine at any time. Select ‘Account services’ from the ‘Please select a service’
screen and then follow the simple on-screen instructions
Step 3 – Now choose how much money you want
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choose the ‘Withdraw cash with receipt’ option
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key in exactly the sum you want, subject to your daily limit. Always check you’ve keyed in
the right amount and not added on an extra zero!
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Top-up your mobile
RBS Revolve customers can top-up their pre-pay mobile phones at any of our cash machines.
It’s quick, convenient and, above all, secure. It’s also very easy. There’s no registration process and
the whole thing takes less than a minute. But make sure you have enough money in your account
before you start.
Just follow these five easy steps:
Step 1 – Insert your card as usual in the cash machine and enter your PIN
Step 2 – Select ‘Mobile phone top-up’ from the menu
Step 3 – Select which phone network you belong to
Step 4 – Choose the amount you wish to top-up your phone with
Step 5 – Enter your mobile phone number on the keypad and confirm. You will be asked to enter
your mobile number for a second time, this is to make sure you have keyed it in correctly.
Once you have completed the steps and as long as you have enough money in your account, the
top-up will be instant.
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Spending your cash
You can use your Visa Debit card wherever you see this sign.
Shops, restaurants, supermarkets and other businesses that accept Visa will usually display
the Visa logo on the door or by the till.
Before you hit the shops
Sign the back of your card as soon as you receive it. It’s also a good idea to visit a cash machine
and check your balance. (The ‘How to use a cash machine’ section on page 9 explains what to do.)
But remember that very recent deposits or withdrawals might not yet show up on your balance.
If you try to spend more money than you’ve got in your account, the shop has to reject your card.
When you’re in the shop
1) Give the shop assistant your card when you want to pay for something
2) The assistant may pass your card through the machine or ask you to place it on the
card reader
3) You will then be asked to key in your 4-digit PIN into a special keypad
4) Check the amount carefully before you key in your PIN
5) The PIN you entered will be checked for approval. This is done so only you can use
your Visa Debit card to pay for things. The amount will be deducted from your account.
Allow a few days for the transaction to show up on your statement
It’s a good idea to always keep your receipt, so you know what you have spent.
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Spending abroad
When you’re abroad you can use your
Visa Debit card to pay for things and withdraw
cash where you see the Visa sign.
How much money can I take out at a cash machine?
With RBS Revolve, you can withdraw up to £250 per day at a cash machine, but obviously not
if you have less than this in your account. It’s a good idea to always leave some money in your
account just to be on the safe side.
It’s important to know that when you use your card abroad, certain charges will apply.
For full details, please ask your local branch for a copy of Personal Banking – Charges and
Rates of Interest.
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Your monthly statement
What to look for:
1. Your new balance as of the date of this statement
2. Date of transaction – exactly when the money went in or out of your account
3. Amounts taken out of your account
4. Amounts paid into your account
5. Your account details
6. Type of transaction
7. Statement sheet number
Account No
Sort Code
Statement of
Account for
Page
7
Glasgow Cathcart Branch
2 Clarkson Road
Glasgow
G44 4EQ
2
Particulars
6
Your Branch
0845 900 5960
Textphone Number
")# 2"/3 '",
3
4
0141 633 3787
A D V - Separate
Advice
B A C - Automated
Pay In
B G C - Bank Giro
Pay In
‡ C H G- Charges
C / L - Cashline
D / D - Direct
Debit
D I V - Dividend
D R - Account
Overdrawn
I B P - Inter-Branch
- Payment
‡ I N T - Interest
I T L - International
L S T - listof Items
N D C No Dividend
Counterfoil
P O S - Switch/
Maestro
S / O - Standing
Order
S B T - Funds
Transfer
T S U - Direct
Banking
or
D P C Transaction Tel. or PC
16 Aug 1999
Withdrawn
Paid In
Balance
Brought forward
50.00
from sheet number 5
000008
70.97
17 Aug
Credit
31 Aug
Transfer P&J Hamilton
20.00
90.97
16 Sep
Credit
000009
30.00
120.97
27 Sep
Debit
Cash
30 Sep
Interest GROSS INTEREST
20.97
5
115.97
5.00
2.95
118.92
earned 30 Jun - 20 Sep
4 Oct
Debit
Attwood House
Credit
000010
113.92
5.00
20.00
133.92
AS AT 5 OCT 1999
1
‡Fu l l d e t a i l s
available on
request.
CARD USERS
If your card is
lost or stolen
pleas contact
your branch
as soon as
reasonably
practicable
or telephone:
08750 13 35 50
Lists
Total Withdrawn
Total Paid In
Balance
Also, look out for the amount of interest you are earning.
Always check your transactions carefully to make sure nothing’s wrong.
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Find details of our online and telephone banking system on the back
(you need to be over 16 to use this service).
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Check out the website –
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Save the RBS Revolve website to your favourites for loads of special offers, rewards and other
good stuff.
Here’s what you get once you’ve registered:
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an image from our library
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available to you plus it gives you tips on how to manage your money
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Internet and telephone
banking
Everyone’s busy these days. So it’s not always easy to visit a branch or manage your bank
account if you’re at school or work.
That’s why, if you’re over 16, you can log on to Digital Banking and access your account over
the internet. You can also access your account by phone through our telephone banking service,
Direct Banking.
Both services are designed to work as simply as possible to make it easier for you.
Digital Banking – our internet
banking service
Things you can do with Digital Banking – visit rbs.co.uk
Digital Banking gives you the freedom to manage your money, at any time. Here’s a brief
summary of the sort of things you can do:
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(if you have more than one)
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Help whenever you need it
You can call our Customer Helpdesk 24 hours a day, 365 days a year on 0845 600 8212.
Minicom users please call 0845 900 5960. Customers can call +44 131 317 4597 from
overseas. Call costs from other countries may vary. Calls may be recorded.
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Direct Banking – our telephone
banking service
Once you have set up your security details including a PIN and password for Digital Banking
you can then automatically start to use Direct banking, our telephone banking service, as well.
It’s available 24 hours a day, seven days a week. And it can help you manage your bank account
over the phone when you don’t have access to a PC.
How to use Direct Banking – it’s simple
All you need to do to access the Direct Banking service over the phone is:
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from your password
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Text Alerts for your mobile
Would you like to know when your weekly cash has reached your account or
when you have enough money to buy that computer game you’ve been saving
up for? Well now you can.
With RBS, you can get free text alerts sent straight to your mobile phone –
helping you keep track of your bank account. There are two great services you
can choose to receive:
Balance updates – we’ll send your account balance (from the previous day) to
your mobile phone once a week, on a day and time that suits you. You could for
instance receive an update each Friday, so that you know how much you have to spend over
the weekend.
Limit alerts – a text when your account hits limits set by you. Why not use these to confirm
when you’ve been paid?
It’s really easy to register – go to rbs.co.uk/mobile for details.
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or savings account. We won’t charge you for using our Alerts Service. However, your network
operator may charge you for receiving a text alert from us or for sending a mobile text message
to us.
If you are receiving or sending mobile text messages whilst overseas, network overseas charges
may apply. You should check with your network operator for details.
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Your Cashcard
PAN number
This is the long number on the front of your card that you’ll
need to quote when you pay for goods by phone, post, or on
the internet
Visa
You can use your card as a point of sale card to pay for goods
and services wherever you see the Visa logo. Just hand over
your card and key in your PIN number. Remember to check how
much is in your account before you go spending! You can also use
your card abroad just as you do at home, just look out for the Visa
logo. Fees may apply
Valid from
This is the date you can start using the card
Expires end
This is the date your card expires
Security Code
This is the 3 digit number on the reverse of your card
If you lose your card
If you lose any RBS card – or have it
stolen – act quickly to prevent anyone
else using it.
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0870 513 3550 as soon as you can.
The number to call from abroad is
+44 1423 700 545. We’ll then arrange
to send you a replacement card. Call
costs from other countries may vary.
Minicom users please call 0800 404 6160.
Calls may be recorded.
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What happens
when I reach 18?
When you hit 18, your RBS Revolve account will change to one that will work even better for you.
We will let you know before we do this. We’ll change it automatically to a Student account or one
of our other current accounts, so you won’t need to do anything except take advantage of the
features of your new account.
Useful info
Contact your branch
By phone. Just call your branch any time between 9.15am and 4.45pm, Monday to Friday
(9.45am on Wednesday). Or call 0808 100 0808. Minicom users please call 0800 404 6160.
Calls may be recorded.
Lost your card?
If you lose any RBS card – or have it stolen – act quickly to prevent anyone else using it. Call
j^[H8I9WhZBeii9[djh[WiieedWioekYWded0870 513 3550. The number to call from abroad
is +44 1423 700 545. We can then arrange to send you a replacement card. Call costs from other
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Jargon buster
Account payee
Credit balance
The words that ‘cross’ a cheque.
The amount of money you currently
They protect against fraud by only
have in your account.
allowing the cheque to be paid into
the account of the person or business
spelt out on the top line of the cheque.
Bank charges
Chip and PIN
Fees that a bank may charge for certain
Chip and PIN helps safeguard you against
services, like cashing cheques and
fraud. You will be asked to place your card
overdrawn accounts.
in a card reader and key in your 4-digit
PIN into a special keypad.
Banker’s draft
Clearing, as in ‘clearing a cheque’
A special type of cheque provided by
The process of turning a cheque into
RBS that guarantees payment to the
actual money in your account.
person whose name is on it. We’ll check
When you pay in a cheque, the bank has
that you have sufficient funds in your
to get the money from the account of
account before we issue a banker’s draft
whoever wrote the cheque and transfer
on your behalf and we will then debit
it to your account.
the funds from your account.
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Current account
Mini-statement
A straightforward personal bank account
A statement that is printed out instantly
– like your RBS Revolve account – which
by an RBS cash machine on request,
looks after your money safely for you, lets
giving you details of the last six
you withdraw cash when you need it and
transactions in and out of your account.
provides you with basic banking services.
Debit
Gross interest
The opposite of credit – the money taken
An amount of money – such as interest
away from your account.
you’ve earned on your money – before tax
is deducted from it (see also ‘net’ below).
Interest
Net interest
Interest is worked out as a percentage of
Interest you’ve earned on your money
the amount of money you have in your
– after tax has been taken (see ‘gross
account, so the more money you have in
interest’ above).
your account – and the longer you keep it
in there – the more interest you get. Interest
is automatically added to your account.
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PIN
Statement
Stands for Personal Identification Number.
A list of all the payments that have gone
It is a four number code known only to
out of the account and all the deposits
you – so only you can use it to access
paid into it, with full details and dates.
cash machines or telephone banking
services and pay for goods in shops
Statements are posted to customers
regularly – usually monthly.
where the Visa logo is displayed.
Visa Debit Card
Transaction
A card which allows you to use it to pay
Any activity (like using your Visa Debit
for goods and services, at home and
card, making a deposit, etc.) that means
abroad wherever the Visa logo is displayed.
that money has either come into,
After the PIN is entered, the money is
or gone out of, your account.
automatically taken out of your bank
account.
Special cheque clearance
Standing Order
A cheque is sent by first class post to the
A method of paying regular amounts
XWda%XhWdY^_j_iZhWmdedjeÒdZekj
from your bank account automatically.
whether the cheque has been paid.
It can be cancelled by the account holder
at any time.
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Direct Debit
An instruction to your bank to release
money from your account to pay bills
and other amounts automatically.
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For more information on your Revolve account:
Call us on 0808 100 0808
Customers with hearing and speech impairments
can contact us by Minicom number 0800 404 6160
Visit rbs.co.uk/revolve
Important Information: Terms and Conditions apply – for more details, please read Personal and Private Banking –
Terms and Conditions and Terms and Conditions of Revolve Benefits and Rewards. Calls may be recorded.
The Royal Bank of Scotland plc.
Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB.
Registered in Scotland. No. 90312.
www.rbs.co.uk
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