CONTINENTAL BRANDED FARES
AUG 2016 VERSION
FAQ’s about Continental Branded Fares (Europe including MA and DZ)
1. Introduction
It has been 8 years since our last Branded Products implementation and now it’s time to change
and improve it again! During this summer 2016, we will introduce new products in Europe and
North Africa.
So, with sales beginning on SEP 1st, for travel on/after OCT 1st, passengers will have the
opportunity to choose, in each booking class, 4 different Economy Class fare options and also 2
different Business Class fare options.
These new products will be distinguished by the fixed services that are included in the fare as
well as different fare rules, such as rebooking and refund conditions. From these dates onwards,
travelers will be able to choose the exact fare that best serves their needs, once it will be choose
according to the services they really want to use.
 ECONOMY FARES
Discount fare
“The less expensive choice and if you are travelling only with carry-on baggage”
Basic fare
“For travelers requiring free baggage allowance”
Classic fare
“Who wants free baggage allowance and free advance standard seat reservation”
Plus fare
“The best choice for unexpected travel changes and passengers who values priority check-in and
boarding”
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CONTINENTAL BRANDED FARES
 BUSINESS FARES
Executive fare
“The less expensive business fare if dates are secure.”
Top Executive fare
“Flexible fare with all comfort and privileges of business class”
Note: Regardless the selected fare, passenger can purchase additional services, also known as “Ancillary Services”
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CONTINENTAL BRANDED FARES
Table of Contents
1. GENERAL INFORMATION
1.1. Why is TAP changing the current prices and products? …………………………………………..... 6
1.2. Where this new fare concept will be applied? …………………………………………………………… 6
1.3. How we will recognize this new fare concept? ………………………………………………………….. 6
1.4. Will this new product change fare prices? …………………………………………………………………. 6
1.5. When is it possible to start selling these new fares? ..……………………………………………….. 6
1.6. Will reservations continue to be marked with SK BRND? …………………………………………….6
1.7. Will this new concept be applicable on tickets purchase before this date? …………………7
1.8. What new Branded Fare Families will be available with this new concept? ………………..7
1.9. However these Economy Class fares already exist as Brands. What will change? ……....7
1.10. What will be the difference between these 6 fare options? …………………………………….7
1.11. If DISCOUNT branded fare does not include free baggage allowance, how many items
will be permitted to transport as hand luggage? …………………………………………………………….7
1.12. What will be the hand luggage permitted in business class? ………………………………….. 8
1.13. Will we have any difference on board of Economy Cabin? ………………………………………8
1.14. Will these fare options be available on all European and North African flights? ………8
1.15. How to identify these different fares through the fare structure? …………………………..8
1.16. How these new Branded Fares will be displayed in Amadeus System? ……………………8
1.17. Where can these fares be booked? ………………………………………………………………………..10
1.18. What is the price difference between all these fares? ……………………………………………10
1.19. Chart with the new concept of branded fares ..………………………………………………………11
1.20. Chart with the new concept of branded fares on the SHUTTLE SERVICE LIS OPO LIS /
PONTE AÉREA.. …………………………………………………………………………………………………………………12
1.21. Why having a different structure on the SHUTTLE SERVICE LIS OPO LIS / PONTE
AÉREA? …………………………………………………………………………………………………………………………….13
2. BRANDED FARES CONDITIONS & RULES
2.1. What will happen to tickets issued before the introduction of this new Branded Fares
Continental, meaning for tickets issued before 01OCT16? ………………………………………..13
2.2. Is it possible to change a totally unused ticket, issued before 01OCT16, for any of these
Branded Fares Structure? ………………………………………………………………………………………….13
2.3. Will all new Branded Fares allow changes? ……………………………………………………………….14
2.4. Will the penalties for rebooking or refund change? …………………………………………………..14
2.5. Is there any changes on rebooking procedures?............................................................15
2.6. Is there any changes on refund procedures? ……………………………………………………………..15
2.7. What will happen if passenger has a ticket with a DISCOUNT fare and wants to upgrade
in order to have a fare with more services included? ………………………………………………..15
2.8. Are these Continental Branded Fares combinable with each other? ………………………….15
2.9. And what about combinations round trip with interline. Are they combinable? ………..15
2.10. Will these new Branded Fares be combinable with Intercontinental Fares? ……………16
2.11. What Branded Fares will be possible to apply on code-share or with interline
flights? ………………………………………………………………………………………………………………………16
2.12. Is it possible to change a ticket issued with the new Branded Fare Family, for example
BASIC for any higher Branded Fare? ………………………………………………………………………….16
2.13. What will be the difference between EXECUTIVE and TOP EXECUTIVE? ………………….16
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CONTINENTAL BRANDED FARES
2.14. Will Amadeus Ticket Changer (ATC) be able to recognize old and new brands in order
to be possible automatic reissue? ……………………………………………………………………………...16
2.15. DISCOUNT Branded Fare does not have included free baggage allowance, it’s restricted
only to hand luggage. What will happen if passenger brings extra baggage? ……………..17
2.16. And what will be the SR and price applicable for all the other Economy Branded Fares
that already includes 1PC as free baggage allowance? ……………………………………………….17
2.17. And what about Business Brand fares that includes 2PC as free baggage allowance? 17
2.18. If a passenger buys a ticket in a BRAND that includes specific services and does not use
1 or more of the services, will he/she have any refund of that? ………………………………..17
3. ANCILLARY SERVICES
BAGGAGE
3.1. Is there any changes on free baggage allowance? ……………………………………………………..17
3.2. What will be the cost of extra baggage for each brand? …………………………………………….18
3.3. Where is it possible to purchase extra baggage? ……………………………………………………….18
3.4. What will happen if extra baggage is bigger or heavier than the limit considered for the
prices above? …………………………………………………………………………………………………………….18
3.5. If passenger buys extra baggage and decides not to use it, will it be refundable? ……..18
SEAT RESERVATION
3.6. How much is the cost for seat pre-booking? Is there any Branded Fare Family that
includes free seat reservation?.......................................................................................19
3.7. Are any exemptions for those seat reservation charges? ……………………………………………19
3.8. How will system recognize if seat pre-booking is free or chargeable? ………………………..19
3.9. Will the procedures for booking seats change? ………………………………………………………….19
3.10. If a passenger has a PLUS Branded Fare ticket and booked a front row seat (that’s
included in the fare) and for any involuntary reason is reallocated on a standard seat,
will passenger receive any compensation? ………………………………………………………………..19
3.11. If a passenger purchase a DISCOUNT Branded Fare and also a front row seat, once the
DISCOUNT fare does not allow changes what will happened to the EMD of the front row
seat? ………………………………………………………………………………………………………………………….20
3.12. Will it be possible to pre-book seats on code-share fligths? …………………………………….20
3.13. What will happen if a passenger already bought a seat reservation and then changes
the ticket for a flight operated by another airline? …………………………………………………….20
3.14. Is it possible to refund the EMD? …………………………………………………………………………….20
3.15. Is it possible to book and purchase seats through all GDS? ……………………………………..20
FAST TRACK
3.16. Which Branded Fares will have FAST track included? ……………………………………………...20
3.17. Once it’s not included, will it be possible to purchase FAST track access for all the other
Branded Fares? ………………………………………………………………………………………………………….20
3.18. If a passenger has a ticket issued in BASIC fare and purchase a FAST track access, but
then decides to upgrade to business class, will the FAST track EMD be refunded? ……21
3.19. Which passengers will have free access to green way/FAST? …………………………………..21
LOUNGE
3.20. Does Business Branded Fares (Executive and Top Executive) keep free Lounge
access?...........................................................................................................................21
3.21. Will it be possible to purchase access to the lounge with Economy Branded Fares?..21
3.22. Besides the Business class tickets, who also has free access to the lounges?...............22
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CONTINENTAL BRANDED FARES
4. CORPORATE FARES
4.1. Will Corporate Fares be changed with these new Branded Fares? ………………………………22
4.2. What about Tour Operators? Will these Branded Fares be available? …………………………22
5. OTHER UNPUBLISHED FARES
5.1. Will the new fare concept be applicable to unpublished fares like Seaman, Offshore,
Missionary and Student fares……………………………………………………………………………………..23
6. GROUP BOOKINGS
6.1. Can groups book the same Branded Fares as an individual customer? ……………………….23
6.2. Will these reservations also be marked with an “SK… ”? ………………………………………… 23
6.3. Will a group be able to purchase additional baggage or seat reservation? …………………23
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CONTINENTAL BRANDED FARES
1) GENERAL INFORMATION
1.1 – Why is TAP changing the current prices and products?
These new products will be distinguished by the fixed services that are included in the fare as
well as different fare rules and so, passengers will be able to choose the exact fare that best
serves their needs. It’s a more customer tailored offer.
1.2 – Where this new fare concept will be applied?
For now, new concept will be applicable on all continental flights within Europe, including
Morocco, Algeria and domestic flights within Portugal. The Shuttle Service (Ponte Aérea) LIS
OPO LIS will have three branded fares only (all in economy class).
This new concept will not be applicable on Intercontinental fares, when selling an
Intercontinental through fare with connecting flights.
1.3 – How we will recognize this new fare concept?
This new concept called “Branded Fare Families”, will be available and recognizable through our
system when requesting prices for a journey and will include:
 Name of the fare family
 Services that are included/chargeable/not offered
 Basic Fare conditions
1.4 - Will this new product change fare prices?
With this new Branded Fare Families, passenger is able to differentiate and choose between a
fare that includes 1 service (for example, baggage) or between a fare that includes more services
(for example, baggage + advance seat reservation + fast track) and prices will differ accordingly.
Due to the level of transparency of services that are included in the fare, each passenger will pay
only according to his/her needs.
1.5 – When is it possible to start selling these new fares?
This new concept will be applicable on new tickets sold on/after 01SEP16, for travel on after
01OCT16.
1.6 – Will reservations continue to be marked with SK BRND?
Reservations with RBD’s I, R, G, X, N will be marked with “SK BRND…” at the time of reservation.
All the other RBD’s that can be associated to 4 brands in Economy and 2 in executive, will only
be marked with “SK…” when ticket is issued.
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CONTINENTAL BRANDED FARES
1.7 – Will this new concept be applicable on tickets purchase before this date?
No, tickets purchase before 01SEP16 will remain with the old rules and brands. New concept will
only be applicable if 1st coupon ticket is changed and new ticket reissued.
1.8 – What new Branded Fare Families will be available with this new concept?
New fares in Economy Class are: Discount, Basic, Classic, Plus.
New fares in Business Class are: Executive and Top Executive.
The difference will be determined by fare conditions and services that are included.
1.9 – However these Economy Class fares already exist as Brands. What will change?
With this new concept, if a flight has available seats in a specific RBD (for example in economy
cabin) all economy products will always be available: Discount/ Basic / Classic / Plus. This way
passenger just has to decide what product will suit better his/her needs. .
1.10 – What will be the difference between these 6 fare options?
In Economy passenger will have 4 fare options and in Business will have 2 fare options and fares
will differ regarding the flexibility and the services included in the price.
Economy Discount is the cheapest and is for passengers that travel only with hand
luggage;
Economy Basic is for those who need to travel with free baggage allowance;
Economy Classic includes free baggage allowance as well as pre-advance seat
reservation;
Economy Plus it’s the flexible fare that allows free changes, includes all the above
services mentioned and some more…
Executive is the lowest fare in business class once there’s restrictions regarding changes
or refunds;
Top Executive is the full flexible fare in business class with all services and privileges
included.
So that passenger may choose the best product for his/her needs, it’s necessary to start asking
if needs a bag or a pre-reserved seat or total flexibility in changing dates… because the choice of
the correct Branded Fare will depend on services that passenger will need.
Nevertheless any Economy fare option will allow to add and purchase, separately and for a
certain fee, some services that may not be included in the price.
1.11 – If DISCOUNT branded fare does not include free baggage allowance, how many items
will be permitted to transport as hand luggage?
The hand luggage allowance for all Branded Fares in Economy will be limited to 1PC up to 8kg
and 115cm (55x40x20cm) plus 1 personal item up to 85cm (40x30x15cm).
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CONTINENTAL BRANDED FARES
1.12
- What will be the hand luggage permitted in business class?
The allowance in Business class is 2PC up to 8kg and 115cm (55x40x20cm) each, plus 1 personal
item up to 85cm (40x30x15cm).
1.13 – Will we have any difference on board of Economy Cabin?
No, all passengers will have the same on board service, including snacks or meals and beverages.
1.14 – Will these fare options be available on all European and North African flights?
Yes, with the exception of Economy Discount and Basic that will not be applicable on code-share
flights as well as routings involving interline.
1.15 – How to identify these different fares through the fare structure?
These fares will be public fares that will be recognized through a string of 3 letters code included
in the fare basis.
DSC = Discount / BSC = Basic / CLC = Classic / PLU = Plus / EXE = Executive / TOP = Top Executive
Example: Y16DSC1N
1.16 – How these new Branded Fares will be displayed in Amadeus System?
These new Branded Fares will be based on a product called “Fare Family”. This product will
present in system all the services that are included or must be purchased according to the
Branded Fare selected.
When performing the pricing transaction (ex. FXX), system will inform if there is a “Fare Family”
option for that routing (in this case only available on Continental Flights) and then with entry
FQF line number, we will be able to visualize the services that are included or not.
Example:
1
2
TP 578 V 20NOV 7 LISFRA HK1
TP 583 V 25NOV 5 FRALIS HK1
1
1
0825 1235
1320 1525
319 E 0 M
319 E 0 M
>FXX
FXX
*
01
02
03
04
05
06
07
FARE BASIS
V16PLU1F
V16PLU1F+*
V16CLC1F
V16BSC1F
V16CLC1F+*
V16BSC1F+*
V16DSC1F
*
*
*
*
*
*
*
*
DISC
*
*
*
*
*
*
*
*
PTC
1
1
1
1
1
1
1
* FARE<EUR>
*
597.40
*
517.40
*
477.40
*
467.40
*
457.40
*
452.40
*
437.40
* MSG
*
*
*
*
*
*
*
*T
*Y
*Y
*Y
*Y
*Y
*Y
*Y
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CONTINENTAL BRANDED FARES
FARE FAMILIES:
*1*FARE FAMILIES:
*2*FARE FAMILIES:
*3*FARE FAMILIES:
*4*FARE FAMILIES:
*5*FARE FAMILIES:
*6*FARE FAMILIES:
*7*FARE FAMILIES:
(FOR MORE
PLUS
PLUS
CLASSIC
BASIC
CLASSIC
BASIC
DISCOUNT
DETAILS: FQFn)
,DISCOUNT
,DISCOUNT
,DISCOUNT
>FQF5
*1: CLASSIC - TP - LISFRA
DESCRIPTION : CLASSIC
- INCLUDED
03Z : MILEAGE ACCRUAL
0L5 : CARRY ON HAND BAGGAGE
0CC : CHECKED BAG FIRST
0PN : DAILY PRESS
0B3 : MEAL 1
PSA : SEAT RESERVATION
- AT CHARGE
04Y : CHANGE BEFORE DEPARTURE
04Z : CHANGE AFTER DEPARTURE
0CD : CHECKED BAG SECOND
0BX : LOUNGE ACCESS
PRS : EXTRA LEG ROOM OR FRONT SEAT
0LW : PRIORITY FAST SECURITY LANE
0NI : UPGRADE WITH MILES BONUS
- NOT OFFERED
040 : REFUND BEFORE DEPARTURE
041 : REFUND AFTER DEPARTURE
0LF : PRIORITY BAGGAGE
03P : PRIORITY CHECK IN
0G6 : PRIORITY BOARDING
*2: DISCOUNT - TP - FRALIS
DESCRIPTION : DISCOUNT
- INCLUDED
03Z : MILEAGE ACCRUAL
0L5 : CARRY ON HAND BAGGAGE
0PN : DAILY PRESS
0B3 : MEAL 1
- AT CHARGE
0CC : CHECKED BAG FIRST
0CD : CHECKED BAG SECOND
0BX : LOUNGE ACCESS
PSA : SEAT RESERVATION
PRS : EXTRA LEG ROOM OR FRONT SEAT
0LW : PRIORITY FAST SECURITY LANE
0NI : UPGRADE WITH MILES BONUS
- NOT OFFERED
04Y : CHANGE BEFORE DEPARTURE
04Z : CHANGE AFTER DEPARTURE
040 : REFUND BEFORE DEPARTURE
041 : REFUND AFTER DEPARTURE
0LF : PRIORITY BAGGAGE
03P : PRIORITY CHECK IN
0G6 : PRIORITY BOARDING
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CONTINENTAL BRANDED FARES
1.17 - Where can these fares be booked?
These new fares can be booked through our TAP usual channels (Contact Center/Airport Ticket
Office/ City Ticket Office/ www.flytap.com) and travel agencies.
1.18 – What is the price difference between all these fares?
For a better understanding, below is a chart with a price difference that varies according to the
routing:
Note: Fare difference is per one way and may change according O&D
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CONTINENTAL BRANDED FARES
1.19 – Chart with the new concept of branded fares.
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CONTINENTAL BRANDED FARES
1.20 - Chart with the new concept of branded fares on the SHUTTLE SERVICE LIS OPO LIS /
PONTE AÉREA.
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CONTINENTAL BRANDED FARES
1.21 Why having a different structure on the SHUTTLE SERVICE LIS OPO LIS / PONTE
AÉREA?
A different structure of branded fares is required due to the particularities of this product:





once we have a full economy cabin only economy branded fares will be sold
(DISCOUNT / BASIC and PLUS);
pre-purchase of seats won’t be available (nor free seating for passengers flying PLUS
branded fare);
despite DISCOUNT branded fares do not allow changes, exceptionally it will be
permitted to do so when changes are made on and for same day of travel and before
being no show and if no booking is confirmed. Change will be free of charge.*
change fee on BASIC branded fare is 30€. When changes are made on and for same on
and for day of travel and before being no show, change will be free of charge if no
booking is confirmed. It will be charged 30€ if booking is confirmed, plus any fare
difference if exists.
on PLUS branded fare, changes are free of charge. When changes are made on and for
same on and for day of travel and before being no show and if no booking is
confirmed, fare difference won’t be collected. If booking is confirmed and on a higher
RBD, fare difference must be paid.
*Note: Changes made with no booking confirmation are an exception and can only be made at
airport. For that reason this information will not be available in chapter 16. Penalties.
2) BRANDED FARES CONDITIONS & RULES
2.1 - What will happen to tickets issued before the introduction of this new Branded Fares
Continental, meaning for tickets issued before 01SEP16/travel 01OCT16 onwards?
Old brands and rules/conditions remain unchanged for:
 Partially used tickets;
 Totally unused ticket, if no voluntary changes are made on 1st flight coupon, since
reissuance will be made considering historical fares.
If there is a voluntary change on a 1st flight coupon of a totally unused ticket, then current
fares will have to be applied, therefore apply new fare structure.
2.2 - Is it possible to change a totally unused ticket, issued before 01SEP16, for any of these
Branded Fares Structure?
Yes, as long as new FARE is equal or higher, in case of an original restricted fare was issued.
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CONTINENTAL BRANDED FARES
Example: Original ticket issued 18APR16 with old “Brand Basic”:
TKT-0472111521878
RCI1A LOC-4WNI93
OD-LISLIS SIFCMI-1
POI-LIS DOI-18APR16 IOI-64492256
REYNOLDS/RYANMR
ADT
S I
-BASI1-BASI2---------------------------------------------------1 OLIS TP 574
K 14MAY0825 OK KTAPDE
O
1PC
2 OFRA TP 579
K 18MAY1930 OK KTAPDE
O
1PC
LIS
FARE
F EUR
126.00
TOTALTAX EUR
152.21
TOTAL
EUR
278.21
/FC LIS TP FRA68.98TP LIS68.98NUC137.96END ROE0.913258
FE CHNG PENFARE RESTR APPLY
>twd/tax
TOTALTAX
EUR
152.21
TX01 EUR
86.00YQ TX02 EUR
3.84PT TX03 EUR
10.39YP
TX04 EUR
7.38OY TX05 EUR
9.10DE TX06 EUR
26.50RA
TX07 EUR
9.00XP
Passenger changes for travel in NOV16 and new reservation is made in a lower RBD – T - ,
however is a new PLUS branded fare and once fare is higher than original, it means it’s possible
to be used for reissue:
AL FLGT BK T DATE TIME
LIS
FRA TP
578 T T 17NOV 0825
LIS TP
573 T T 25NOV 0620
FCALC
ROE
FARE
PAID TXS
FARE BASIS
NVB
NVA
T16PLU1F
T16PLU1F
20NOV
BG
1P
1P
NEW TXS
LIS TP FRA119.35TP LIS119.35NUC238.70END
0.913258
EUR218.00
EUR86.00YQ EUR3.84PT EUR10.39YP EUR7.38OY EUR9.10DE
EUR26.50RA EUR9.00XP
EUR0.19PT EUR75.00DU » TO BE PAID
TOTAL
EUR167.19A
2.3 - Will all new Branded Fares allow changes?
With the exception of DISCOUNT FARE that will not allow any changes, all the other Branded
Fares allow changes, some of them with a specific fee amount. Please check always chapter 16.
Penalties of the fare display.
2.4 – Will the penalties for rebooking or refund change?
Below is a summary of the penalties, but please keep in mind that this information does not
exonerate the consultation of chapter 16.Penalties of the fare display.
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CONTINENTAL BRANDED FARES
Economy LIS OPO LIS
Rebooking
X
30 €
free
Refund
X
X
40€ OW/80€ RT
2.5 – Is there any changes on rebooking procedures?
No, procedures will remain the same:



charge applies per fare component;
when more than one fare component is being changed the highest penalty of
all changed fare components will apply;
penalty will be charged as “DU” tax (with exception of Brazil that collects fee by EMD)
2.6 – Is there any changes on refund procedures?
No, procedures will remain the same:



when combining two different fares with two different cancellation fees, the
highest fee applies;
when combining a non-refundable fare with a refundable fare, the refundable
component will be refunded (deducting any cancellation fee if applicable);
YQ remains non-refundable for non-refundable fares
2.7 – What will happen if passenger has a ticket with a DISCOUNT fare and wants to upgrade
in order to have a fare with more services included?
Ticket does not allow changes of dates/flight/routing (including upgrades to a higher RBD), but
it’s possible to purchase any additional services separately or passenger can upgrade the ticket
with miles or cash by using our “TAP Upgrades”.
2.8 – Are these Continental Branded Fares combinable with each other?
Yes, all Continental Branded Fares will permit round trip combinations with each other.
2.9 – And what about combinations round trip with interline. Are they combinable?
Round trip combinations with interline will not be permitted with DISCOUNT and BASIC fares.
All the other branded fares will allow round trip combinations with interline.
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CONTINENTAL BRANDED FARES
2.10 - Will these new Branded Fares be combinable with Intercontinental Fares?
No, End-On-End combinations will not be permitted, so with connecting flights it must be
always applied a through fare in the entire component or separate tickets must be purchase.
2.11 - What Branded Fares will be possible to apply on code-share or with interline flights?
New Branded Fares that will allow routings with code-share or interline flights will be CLASSIC,
PLUS, EXECUTIVE and TOP EXECUTIVE.
2.12 - Is it possible to change a ticket issued with the new Branded Fare Family, for example
BASIC for any higher Branded Fare?
Fares will only allow changes within same Branded Fare or upgraded to Business class, so
passenger will have to pay any fare difference, plus the penalty fee. For a detailed information,
please check chapter 16.Penalties of the fare display.
For example: Original ticket issued with Brand BASIC fare:
AL FLGT BK T DATE TIME
LIS
PAR TP
434 U U 20NOV 0650
LIS TP
447 U U 30NOV 0710
EUR
125.00
EUR
EUR
EUR
EUR
30.00YQ
4.03PT
39.25XT
198.28
FARE BASIS
NVB
NVA
BG
U16BSC1F
U16BSC1F
20NOV20NOV 1P
30NOV30NOV 1P
20NOV16LIS TP PAR68.43TP LIS68.43NUC136.86
END ROE0.913258
XT EUR 10.39YP EUR 10.54QX EUR 1.13IZ EUR
4.44FR EUR 12.75FR
Any rebooking on this ticket must be keeping same Brand BASIC fare (same RBD or higher) or it
can be upgraded for EXECUTIVE or TOP EXECUTIVE branded fare.
2.13 - What will be the difference between EXECUTIVE and TOP EXECUTIVE?
Both branded fares have the same and already known included business class services, but
EXECUTIVE is the lowest fare of Business Class and has penalties for changing or cancelling the
ticket and less miles accrual, so TOP EXECUTIVE is the best choice to earn more miles and total
flexibility to change or cancel the ticket.
2.14 – Will Amadeus Ticket Changer (ATC) be able to recognize old and new brands in order
to be possible the automatic reissue?
Yes, ATC will be working and can be used as usual once system reads and applies the fare
conditions filled before or after this new Branded Fares concept.
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2.15 – DISCOUNT Branded Fare does not have included free baggage allowance, it’s
restricted only to hand luggage. What will happen if passenger brings extra baggage?
Passenger will be able to purchase extra baggage at a specific rate only applicable for
DISCOUNT fares. System will automatically present the correct price by reading the string of 3
letters –DSC and if using the correct SR code to purchase extra bag:
1st PC up to 23kg and 158cm must be booked as: SR FBAG
Up to 24h bef. departure of flight – EUR20
Within 24h of departure of flight – EUR35
2.16 – And what will be the SR and price applicable for all the other Economy Branded Fares
that already includes 1PC as free baggage allowance?
The correct code to be used for a 2nd baggage either for DISCOUNT branded fares or for all
other Economy branded fares is:
2nd PC up to 23 kg and 158cm must be booked as: SR SBAG
Up to 24h bef. departure of flight – EUR55
Within 24h of departure of flight – EUR75
2.17 – And what about Business Brand fares that includes 2PC as free baggage allowance?
The correct code to be used for a 3rd or more baggage either for all Economy branded fares or
for all Business branded fares is:
3rd and more pieces up to 23kg and 158cm must be booked as: SR XBAG
Up to 24h bef. departure of flight – EUR55
Within 24h of departure of flight – EUR75
2.18 - If a passenger buys a ticket in a BRAND that includes specific services and does not use
1 or more of the services, will he/she have any refund of that?
No, no refunds will be made for unused services in a fare.
3) ANCILLARY SERVICES
A) BAGGAGE
3.1 - Is there any changes on free baggage allowance?
With the exception of the DISCOUNT Branded fare that only allows hand luggage, all the other
branded fares will keep same free baggage allowance.
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3.2 – What will be the cost of extra baggage for each brand?
Below are the different prices for purchase up to 24h before departure of the flight and within
24h of the flight departure. This is applicable per one way and for a piece up to 23kgs and
158cm:
3.3 – Where is it possible to purchase extra baggage?
Extra baggage can be bought through our TAP channels (Contact Center/Airport Ticket Office/
City Ticket Office/ www.flytap.com) and travel agencies.
On our web page, extra baggage purchase is limited to 1 piece per person only. However for all
other channels there will be no restrictions of number of pieces (limited to availability).
3.4 – What will happen if extra baggage is bigger or heavier than the limit considered for the
prices above?
In that case baggage have to be checked and paid at airport. Prices applicable will be the
standard ones informed in our “Free Baggage Allowance & Service Fees” document, page 14.
3.5 – If passenger buys extra baggage and decides not to use it, will it be refundable?
No. Extra baggage fee is non-refundable, however this same ancillary service is changeable for
another date/flight.
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B) SEAT RESERVATION
3.6 – How much is the cost for pre-booking seats? Is there any Branded Fare Family that
includes free seat reservation?
Below are the applicable amounts per flight, for each brand and the information of which are
the branded fares that have free seat reservation.
*Front Rows are considered the first 4 rows in the economy compartment.
3.7 – Are any exemptions for those seat reservation charges?
Yes, there are exemptions for the following passengers:




Gold Victoria Card (travelling in any Branded Fare)
Silver Victoria Card (exemption only valid for Standard Seat or Front Row reservation
and as long as not travelling with Discount Branded Fare)
TAP Amex Platinum Card (travelling in any Branded Fare)
Tap Corporate Card (travelling in any Branded Fare)
3.8 – How will system recognize if pre-booking seat is free or chargeable?
System will only recognize prices according to fare basis, so for the system to be able to read
the fare basis it’s necessary to create TST and/or issue a ticket first and then request the seat.
3.9 – Will the procedures for booking seats change?
No, procedures will remain the same, so after pricing quotation or ticket issuance just display
the seat map of the segment related (SM…) and then choose seat with passenger and segment
related (ST/…/P../S…). If seat is chargeable SSR will have a slash “/” behind. If it’s a free seat
SSR will have a hashtag “#” behind or no kind of signal.
3.10 – If a passenger has a PLUS Branded Fare ticket and booked a front row seat (that’s
included in the fare) and for any involuntary reason is reallocated on a standard seat, will
passenger receive any compensation?
No, there will be no compensation. To avoid these situations we will do our best to keep
passengers in a seat with same characteristics.
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3.11 – If a passenger purchases a DISCOUNT Branded Fare and also a front row seat, once the
DISCOUNT fare does not allow changes what will happened to the EMD of the front row
seat?
Ticket is non-changeable, however EMD’s for seats are changeable (free of charge) and in this
case passenger can use it on another date/flight as long as same seat characteristics is available.
3.12 - Will it be possible to pre-book seats on code-share fligths?
No, it’s only possible to pre-book on TP/NI/WI operated fligths.
3.13 - What will happen if a passenger already bought a seat reservation and then changes
the ticket for a flight operated by another airline?
As there is no Interline EMD agreement, it’s not possible to change ancillary service for a codeshare flight, so passenger should try to maintain TP flight or keep EMD to use later on another
date.
3.14 - Is it possible to refund the EMD?
No, once ancillary services are non-refundable.
3.15 - Is it possible to book and purchase seats through all GDS?
It’s possible to sell in Amadeus and Galileo, as long as ticket is issued first so system can recognize
the Branded Fare.
C) FAST TRACK
3.16 - Which Branded Fares will have FAST track included?
Business class will keep FAST track or Greenway included as well as PLUS Branded Fare. Please
check www.flytap.com in order to verify which airports have this service available.
3.17 – Once it’s not included, will it be possible to purchase FAST track access for all the
other Branded Fares?
Yes. It’s possible to purchase FAST track for all other Economy Branded Fares with a cost of
EUR12.00 and valid for the following airports:
 BCN/BRU/BUD/CPH/FAO/FCO/FNC/LIS/MAD/MXP/OPO/ORY
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3.18 - If a passenger has a ticket issued in BASIC fare and purchase a FAST track access, but
then decides to upgrade to business class, will the FAST track EMD be refunded?
No, once ancillary services are non-refundable. But keep in mind that, maintaining same
service, EMD is chargeable to another date / airport.
3.19 - Which passengers will have free access to green way/FAST?
D) LOUNGE
3.20 - Does Business Branded Fares (Executive and Top Executive) keep free Lounge access?
Yes, access will be free for both Business Branded Fares.
3.21 - Will it be possible to purchase access to the lounge with Economy Branded Fares?
Yes, there will be no differentiation and all Economy Branded Fares will allow to purchase
access to the lounge. Procedures and airports that allows the purchase will remain the same.
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3.22 – Besides the Business class tickets, who also has free access to the lounges?
Within Portugal, only passenger with Victoria Gold card will have free access to the lounges.
Lounges of other airports will be access free for:
4) CORPORATE FARES
4.1 – Will Corporate Fares be changed with these new Branded Fares?
New Branded Fares with corresponding conditions and services will also be available but
discounts will be given to PLUS and TOP EXECUTIVE Branded Fares.
Depending on routings and agreements, discounts may also be applied to some RBD’s of lower
Branded Fares.
4.2 – What about Tour Operators? Will these Branded Fares be available?
Tour operators will be based on BASIC and CLASSIC Branded fares with the corresponding
conditions and services of each Brand.
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5 ) OTHER UNPUBLISHED FARES
5.1 – Will the new fare concept be applicable to unpublished fares like Seaman, Offshore,
Missionary and Student fares?
The new fare concept will be also implemented on these unpublished fares. They will be sold
as CLASSIC with the new product associated.
When business class if offered product EXECUTIVE will be applied.
6 ) GROUP BOOKINGS
6.1 – Can groups book the same Branded Fares as an individual customer?
For group reservations, CLASSIC Branded Fares and corresponding conditions and services will
apply by default.
6.2 – Will these reservations also be marked with an “SK… ”?
It it’s an authomatic reservation created on flygroups, yes it will be marked with SK LCLC. If it’s
a manual reservation, SK LCLC will have to be manually added by a TAP office.
6.3 – Will a group be able to purchase additional baggage or seat reservation?
Yes, they can purchase additional baggage or seat reservation as any other individual
passenger except through www.flytap.com.They will be able to buy through Contact
Center/Airport Ticket Office/ City Ticket Office and travel agencies.
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