Make it easier to operate
hybrid IT and enable
disruptive innovation
HPE Datacenter Care
Nagi Rabie
Engagement and Pursuit Lead
Hewlett-Packard Enterprise
Saudi Arabia
Digital transformation is disrupting every industry
Transformed
Newspapers & magazines
Books
Music
Transforming
Video
Retail
Travel
Wellness & healthcare
Retail banking
Transportation
Government
Farming
Buildings
Soon to be transformed
Manufacturing
Insurance
Utilities
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Legal
Education
Construction
Today, Customer experiences depend on IT experiences
Flexible
consumption
Ecosystem of
innovation partners
Beacons, sensors and
geo-positioning
Driven by agile
DevOps
Mobile users,
apps and devices
Reliable
performance
& experience
Hybrid
IT
Your Apps
& Data
Intelligen
t Edge
Ubiquitous
connectivity
Always
workload
optimized
Security & resilience
built-in
Containerized, automated
and orchestrated
Built-in data analysis
& contextually aware
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Adaptive trust security
IT must deliver high quality at unprecedented speed
Secure, stable IT,
reliable IT services
Accelerated pace
of business change
of applications leaders
believe infrastructure is a
source of delay for new
solutions provisioning1
“Market innovation and differentiation
mean nothing if they are not grounded
in operational effectiveness”2
…leveraging legacy and new IT products and services
1CEB:
2016 Infrastructure Outlook—Emerging Strategy and Technology Trends.
Operational Effectiveness in ServiceProviders Primer for 2016,” Gartner, January 2016.
2“Improve
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
4
A strong partner enables IT to drive business outcomes
Gain a partner
that knows you,
the data center,
and hybrid IT
Make it easier
to operate
hybrid IT
Build
speed and
innovatio
n
• Remove the “heavy lifting”
that doesn’t differentiate
your business
• Gain faster time to value
• Double your capacity for
sustainable innovation
• Optimize cash flows
• Enable more developercentric IT
• Scale without worrying
about capacity
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Challenges to operating hybrid IT
“Heavy lifting” – day to
day hard work in the data
center
Continual pressure to
reduce costs
80% of resources spend
on operations, not
enough for innovation
Cannot compromise IT
stability and reliability
Make it easier
to operate
hybrid IT
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Challenges to enabling disruptive innovation
IT is seen to delay
projects, slow the
business
Build
speed and
innovatio
n
Gain
faster
time to
value
IT budgets
inflexible, cash
flows don’t align to
business
Optimi
ze
cash
flows
Enable more
IT and developers not
developercollaborating
friend- ly
Scale
without
worrying
about
capacity
IT unable to guess
capacity needs to
meet business needs
rapidly
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Make it easier to operate hybrid IT and enable disruptive innovation
HPE Datacenter Care
Your team from HPE
One partner to contact
Backed by HPE expertise
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
How is HPE Datacenter Care unique?
Experienced and trusted experts providing stability and guidance through one
relationship
Global
Available
Connected
Unique approach to build your
solution from globally available
services for a globally consistent
quality experience
Unmatched presence and global
scale—180 countries, 24 time zones,
30+ languages, 7x24x365
Analytics, tools, and IP to diagnose,
prevent, and provide advice for
operational excellence
Accountable
Expert
Flexible
One accountable partner for your IT
environment backed by the broadest
ecosystem of ISV and open source
partners
Leveraging experience and best
practices from more than 4,000 HPE
Datacenter Care customers, 40,000
customer interactions daily
Unique approach to IT consumption
for on-premises pay-per-use, rapid
scalability and technology transition
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Create your IT experience from standardized building blocks
HPE Datacenter Care
• One partner for your entire
IT environment
• Direct to HPE experts
• Advanced call experience
• Centers of Excellence
• Ecosystem of partners
Assigned local
account team,
advanced global call
experience, and
choice of device
support
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Create your IT experience from standardized building blocks
HPE Datacenter Care
+
Assigned local
account team,
advanced global call
experience, and
choice of device
support
Services to get the
most from your
IT environment
and operations
Multivendor: the
same as HPE
Data privacy
services
Firmware and OS
patch analysis
Performance and
capacity analysis
ITSM assessments
Spares
management
Storage
rebalancing
Risk identification
and benchmarking
Add optional services from a long list
to tailor the service to your needs
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Create your IT experience from standardized building blocks
HPE Datacenter Care
+
Assigned local
account team,
advanced global call
experience, and
choice of device
support
+
Services to get the
most from your
IT environment
and operations
Additional
“building blocks”
to drive
innovation
Flexible Capacity
Consumption-based
payment, cloud like
scalability
Datacenter Care –
Operational
Support Services
Remote monitoring and
management
Datacenter Care –
Infrastructure
Automation
Developer-centric IT
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Create your IT experience from standardized building blocks
HPE Datacenter Care
+
Assigned local
account team,
advanced global call
experience, and
choice of device
support
+
Services to get the
most from your
IT environment
and operations
=
Additional
“building blocks”
to drive
innovation
Datacenter Care service solution
to meet your specific needs
Globally available, cost-effective
Choose only the services you need
to achieve your business outcomes.
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Tailored for the way that you operate
Solution support
As you operate a large,
scale-out IT environment,
gain scalability, expertise,
and support for your
operating model—when
and where you need it
—with Datacenter Care
for Hyperscale.
Get the most from your
private cloud, with
Datacenter Care for
Cloud.
Deploy, operate, and
evolve your SAP HANA or
SAP HANA TDI
infrastructure.
Rely on one partner for
your hybrid IT
environment with
Datacenter Care for
Microsoft Azure.
Optimize your use of HPE
3PAR Storage
infrastructure.
Mobile-first user
productivity and security
with HPE Campus Care.
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Expand the Datacenter Care experience
Innovative “building blocks”
to build IT speed and
flexibility
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Reduce costs, offload routine tasks:
HPE Datacenter Care—Operational Support Services
Offload routine IT tasks with HPE Datacenter
Care—Operational Support Services
Over the next
More than
time spent on
innovation2
24x7 remote monitoring and management of
multivendor IT
Leverage global resources tightly aligned to
your support team, with one toolset, one portal,
and one governance and process framework
1
Rick Villars, IDC, 2016
2
IDC, 2015 https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA5-8918ENW
a majority of
organizations will
stop managing
their infrastructure.1
more efficient datacenter
management operations2
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Enable more developer-centric IT
HPE Datacenter Care—Infrastructure Automation
Advice, best practices, and coaching with
HPE Datacenter Care—Infrastructure Automation
Application deployment
Move quickly to a continuous integration/continuous delivery
(CI/CD) model, and build high-velocity IT with better
developer – IT collaboration
1
1
–Enable infrastructure as code
–Curate DevOps tools
Ansible
Chef
Docker
ELK Stack
Jenkins
Github
HashiCorp
Mesosphere
1
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Puppet
“2016 State of DevOps Report,” June 2016.
Move to consumption-based IT
HPE Flexible Capacity
– Pay only for what you use1
– Align costs with usage monthly via advanced metering
– Gain infrastructure capacity that never runs out
– Enterprise-quality support
– Scalable—Add capacity in minutes, not months
– Applies to servers, and software-defined and traditional
storage networks, ConvergedSystems, and software
Requested
capacity
Pay only for
what you use1
Local
buffer
– Hybrid-ready with certain Microsoft Azure services
– HPE and multivendor support
– No up-front payment requirements
Business Application
1
Subject to a minimum commitment for hardware andsoftware
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Why choose?
With HPE Flexible Capacity, you can have it all.
Now you don't have to make the impossible choice
between the pay-as-you-go scalability of the cloud and
the reassurance of on-premise IT.
HPE Flexible Capacity is a hybrid IT service that
combines the freedom of the public cloud and the
security of on-premise IT. Fast, cost effective, scalable,
secure. Why choose, when you can have it all.
1
2
By 2020:
By the end of 2016:
of IT infrastructure
HW and SW purchases
will be based on
subscription OpEx
models provided on a
pay-as-you-go basis.1
of companies will
demand payment
models based on usage
for major IT and data
center investments,
basing vendor decisions
on these programs.2
IDC IDC FutureScape: Worldwide Enterprise Infrastructure 2016 Predictions, IDC #259813
IDC FutureScape: Worldwide Datacenter 2016 Predictions, IDC #259808.
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
One partner to help your business succeed through IT
“Heavy lifting”
IT seen as a delay
28% more efficient datacenter
management operations1
Move to agile IT model for 200x
more frequent deployment 3
Pressure to reduce costs
Dev and IT don’t collaborate
Cut the cost from the 48 - 60% that
IT typically over-provisions4
Advice, best practices and coaching
for a more dev-centric IT
Little time for innovation
Inflexible IT finances
Time spent on innovation more
than doubles2
Move to consumption-based model
and align cost to business usage
Cannot compromise IT stability
No capacity for fast response
Achieve 89% less unplanned downtime1
Capacity ready in minutes, not months
1“The
Business Value of HPE's Datacenter Care Service,” IDC, May 2015, https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA5-8918ENW
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA5-8919ENW
3 2016 State of DevOps Report,” June 2016.
4 https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA6-8923ENW
2
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Numbers speak
Business value of Datacenter Care
Introduced in
Unplanned
downtime
Customers:
Application
deployment
Recovery
from failures
Countries:
Time saved with health monitoring
and proactive health checks per year:
Diagnostic accuracy
Three-year ROI
Average three-year discounted
business benefits per customer:
4
“The Business Value of HPE's Datacenter Care Service,” IDC, May 2015,
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA5-8918ENW
2
“2016 State of DevOps Report,” June 2016.
1
3 “The
4
Business Value of Connected Support From HPE,” IDC, March 2016.
HPE internal measurement
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
.
3
Customers speak
“When we started to use HPE Datacenter Care everything
became more efficient. We now have virtually no downtime and
we still manage that same availability but with less effort from
our side.”
—Horst Pertl, Chief Technology Information Officer, MTel
“Overall, I estimate Flexible Capacity has enabled us to decrease
our costs by between 10 and 20 percent.”
—Hampus Dellenstedt, CTO, ITS Nordic
“HPE Datacenter Care helps us deliver a virtually
100% service availability to major hospitals where
our systems deliver patient images 24x7x365.”
—Philip Brown, Third Party Service Manager, Agfa Healthcare
“[Because of HPE Flexible Capacity] time-to-value for new Eshgro
and Diabolo clients is a hundredfold faster. Eshgro can set up a
client with virtual servers and storage within hours where it
previously needed lead times of three to four weeks.”
—Anton Loeffen, CEO, Eshgro
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
The Datacenter Care Experience
Loyalty index
Net Promoter Score
Overall satisfaction
“For years, the SAP systems we host ran
with zero unplanned downtime. HPE
Datacenter Care supports us in sustaining
and continually surpassing the very high
service levels laid down in SLAs.”
—Robert Schuhmann, Managing director, FIS-ASP GmbH
Repurchase
ORC, 2016.
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Getting started
Make it easier to operate hybrid IT and enable disruptive innovation
Start with a personalized workshop to
– Scope your coverage
– Align to business needs
– Identify people, process, and technology improvements
Or, explore area of immediate need
For more information, please visit hpe.com/services/datacentercare,
or contact your HPE sales rep or authorized channel partner.
© Copyright 2017 Hewlett-Packard Enterprise Corporation. The information contained herein is subject to change without notice.
Let’s hear your voice!
Open HPE Events App, and answer the following question to participate
State two of additional building blocks in Datacentre
Care?
25
Thank you
Nagi Rabie
Engagement and Pursuit Lead
Hewlett-Packard Enterprise
Saudi Arabia