Huddle guide
Monday 28 November 2016
Start with a genuine welcome and acknowledge milestones such as service
anniversaries and birthdays.
Today’s focus: Service Behaviour 3
“I am proud of and committed to the highest standard of professionalism and
safety including my role in managing risk for our customers and the
organisation.”
• Ask someone in your huddle to read Today’s focus
• Ask the team to share a brief story or two about a time they saw someone
living this element of Our Service Promise
• For inspiration go to Yammer and search #huddlemagic and
#200servicehonours
• As a team talk about what this element means for you and reflect how you
can use empowerment to bring it to life.
Finish with a friendly farewell with an invitation to return to the next huddle
using today’s quote or your own words.
"Risk is good, not properly managing your risk is a dangerous leap."
Evel Knievel, Stunt Performer and Entertainer 1938-2007
Continue with your regular meeting as part of your operating rhythm or break
to return to work.
Join the conversation – share your story on Yammer #200servicehonours
Huddle guide
Wednesday 30 November 2016
Start with a genuine welcome and acknowledge milestones such as service
anniversaries and birthdays.
Today’s focus: Service Behaviour 4
“I passionately uphold the values of the organisation and respect the
communities in which we operate.”
• Ask someone in your huddle to read Today’s focus
• Ask the team to share a brief story or two about a time they saw someone
living this element of Our Service Promise
• For inspiration go to Yammer and search #huddlemagic and
#200servicehonours
• As a team talk about what this element means for you and reflect how you
can use empowerment to bring it to life.
Finish with a friendly farewell with an invitation to return to the next huddle
using today’s quote or your own words.
“Nothing great was ever achieved without enthusiasm.”
Ralph Waldo Emerson, Essayist, Lecturer & Poet 1803-1882
Continue with your regular meeting as part of your operating rhythm or break
to return to work.
Join the conversation – share your story on Yammer #200servicehonours
Huddle guide
Friday 2 December 2016
Start with a genuine welcome and acknowledge milestones such as service
anniversaries and birthdays.
Today’s focus: Service Behaviour 5
“I take ownership and inspire others to always deliver a superior service
experience.”
• Ask someone in your huddle to read Today’s focus
• Ask the team to share a brief story or two about a time they saw someone
living this element of Our Service Promise
• For inspiration go to Yammer and search #huddlemagic and
#200servicehonours
• As a team talk about what this element means for you and reflect how you
can use empowerment to bring it to life.
Finish with a friendly farewell with an invitation to return to the next huddle
using today’s quote or your own words.
“Do not go where the path may lead, go instead where there is no path and leave
a trail.”
Ralph Waldo Emerson, Essayist, Lecturer & Poet 1803-1882
Continue with your regular meeting as part of your operating rhythm or break
to return to work.
Join the conversation – share your story on Yammer #200servicehonours