The Intrado Great Migration™
We take the worry out of NG9-1-1.™
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Make your move to NG9-1-1 with the
Intrado Great Migration™
The Great Migration to greater communications capabilities is happening
today in public safety. Driven by the need to keep pace with the way people
communicate, this unprecedented journey will provide more informed
decision making for better incident outcomes and safer communities.
Intrado promises safe passage to the next generation of emergency
communications with the Great Migration. The Intrado Great Migration is
a complete package of Advanced 9-1-1SM solutions developed to help you
easily and safely make the move to NG9-1-1. With the Great Migration,
Intrado completely manages your NG9-1-1 planning, implementation,
training and support so you can focus on what’s important—saving lives.
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It’s safe, simple and guaranteed.
We’ll help you navigate any unforeseen obstacles along the journey to
greater emergency communications capabilities and interoperability. You
choose what solutions to implement and by when for a practical and
measurable approach to a NG9-1-1 destination that’s right for your PSAP.
Backed by the i3 GuaranteeTM, the Intrado Great MigrationTM is the safe,
simple and proven choice for NG9-1-1.
The Great MigrationTM Base Solutions
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A9-1-1® Routing (ESINet and Call Routing)
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A9-1-1 Location Data Management
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A9-1-1 GIS Data Management
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Intrado VIPER® Hosted Call Handling
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A9-1-1 TXT29-1-1®
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CAD Integration
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Performance Metrics and Call Detail
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Solution Delivery Management
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Single-Point-of-Contact Service
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Monitoring, Support, Maintenance and Availability
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Additional Optional Solutions
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The Great Migration Base Solutions
A9-1-1 Routing
Public safety answering points (PSAPs) gain greater control of call routing
and call-flow management with A9-1-1 Routing. With A9-1-1 Routing,
emergency communications centers utilize the Intrado emergency services
Internet protocol network (ESINet) to immediately and dynamically make
call-routing modifications for such things as overflows, diversions, special
events and queue control.
A9-1-1 Location Data Management
Ensure that your 9-1-1 data is available, accurate and secure with Intrado
A9-1-1 Location Data Management. As the industry leader in 9-1-1 data
management services, Intrado delivers accurate location information needed
during an emergency call.
A9-1-1 GIS Data Management
Let Intrado manage your data while you focus on saving lives with A9-1-1
GIS Data Management. Intrado employs a dedicated, highly experienced
analyst team solely responsible for the ongoing maintenance and accuracy
of GIS data.
Intrado VIPER® Hosted Call Handling
Intrado VIPER Hosted Call Handling, the premier 9-1-1
VoIP controller in the industry, offers PSAPs control, availability and
flexibility. Agencies use Intrado VIPER Hosted Call Handling for flexible call
distribution, single and multiple-site deployments and NG9-1-1 application
integration such as data, video and voice.
The Great Migration Base Solutions
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A9-1-1 TXT29-1-1®
Now every citizen, including the deaf and hard-of-hearing, can confidently
reach 9-1-1 emergency services personnel. Intrado TXT29-1-1 service uses
the three-digit code “9-1-1” to send text messages directly to the 9-1-1
network, where those requests for assistance are routed to the appropriate
PSAP.
A9-1-1 CAD Integration
A9-1-1 CAD Integration brings together call-handling and computer aided
dispatch (CAD) applications to simplify and streamline 9-1-1 operational
workflows and display supplemental data, resulting in more coordinated
communications and resource management throughout your agency.
Performance and Metrics Call Detail
Gain greater operational efficiencies when you unleash the power of
business intelligence for your PSAP. This hosted, browser-based solution
provides valuable insight into performance metrics for effective training
and workflow process analyses. Industry-standard based reports can be
quickly queried and produced when needed.
Solution Delivery Management
• Pre-deployment assessment and planning
• Installation and integration
• Industry-leading experience and deployment expertise
• ESInet and NG9-1-1 technology
• Public Safety ClassTM security
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The Great Migration Base Solutions
Single-Point-of-Contact Service
With the Intrado Great Migration, one call does it all for project planning,
cost control, training, implementation and support. When you choose
Intrado to completely manage your move to NG9-1-1, you have more than
a 9-1-1 provider, you have a trusted public safety partner with more than
30 years of networking, emergency communications, data management and
technical experience on your side.
Monitoring, Support, Maintenance and Availability
Intrado is with you every step of the way when it comes to the on-going
network performance monitoring, maintenance, optimization and technical
support. We keep your PSAP up and running by proactively watching for
potential problems before they occur.
The Great Migration Base Solutions
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The Great MigrationTM Value-Add Solutions
• A9-1-1® Preplans
• A9-1-1 Family Location Service
• A9-1-1 HAZMAT
• A9-1-1 Image Map
• A9-1-1 Gunshot Detection
• Emergency Call Relay Center (ECRC) Failover
• A9-1-1 Text to Five, Six or 10 Digits
• Enhanced Local Support
• THOR ShieldSM Emergency Communications Continuity Program
A9-1-1 PrePlans
Intrado A9-1-1 PrePlans provides PSAP personnel and first responders
mission-critical information such as floor plans, electrical and HVAC
schematics to enhance situational awareness, resulting in more informed
responses and better outcomes.
A9-1-1 Family Location Service
A9-1-1 Family Location Service turns mobile communications devices into
personal safety tools by utilizing cellular and smartphone technology. PSAPs
can use A9-1-1 Family Location Service to track user locations during
emergency situations.
A9-1-1 HAZMAT
A9-1-1 HAZMAT correlates inbound 9-1-1 calls with the required hazardousmaterials information provided by, and registered with the centralized state
database. Reference data includes information pertaining to detection and
alarms, plume modeling, explosive standoff distances and response plans.
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The Great Migration Value-Add Solutions
A9-1-1 Image Map
Users quickly perform data mining, detailed searching and other tasks
with this highly configurable and powerful web-based program built to
complement your local data with live data feeds including weather, traffic
cameras, news and other streaming information.
A9-1-1 Gunshot Detection
A9-1-1 Gunshot Detection provides your PSAP and first responders with
enhanced situational awareness by automatically delivering precise and
accurate incident information such as the location, time and number of
gunshots without a 9-1-1 call.
Emergency Call Relay Center (ECRC)
PSAPs can get the emergency call-taking resources they need by utilizing
the Intrado ECRC—a fully staffed, inbound call center available 24 hours a
day, seven days a week, 365 days a year capable of taking 9-1-1 calls when
it matters most.
A9-1-1 Text to Five, Six or 10 Digits
Citizens and university students now have an alternative to calling 9-1-1
when circumstances don’t require immediate public safety response. With
Intrado A9-1-1 Text, requests concerning abandoned cars, noise complaints
or an escort across campus at night can be sent to campus security or a
local public safety agency using a pre-defined five, six or 10-digit code.
Your 9-1-1 system remains available for emergencies that need an
immediate response.
The Great Migration Value-Add Solutions
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Enhanced Local Support
Enhanced Local Support from Intrado helps you focus on what’s important—
the mission. Our local professionals are dedicated to getting the most out of
your Intrado call-handling, networking and data solutions. Your resources
are available to respond to emergencies instead of training, tracking or
reporting technical issues.
THOR ShieldSM Emergency Communications Continuity Program
THOR Shield is a self-contained, full-service emergency operations
continuity program that provides a mobile communications and command
center complete with professional on-site support teams, strategic event
planning and NG9-1-1 communications technologies to agencies of any size
and budget whenever and wherever emergency operations are impacted.
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The Great Migration Value-Add Solutions
Start your journey today.
There is no better time than now to begin your journey to NG91-1. Whether it’s an IP connection, new NG9-1-1-capable
call processing equipment, emergency text messaging or an
enhanced GIS system; find a place to start that makes the
most sense for your PSAP, first responders and the citizens you
serve. With lives at stake, it’s the right thing to do.
For more information about the Intrado Great MigrationTM,
including the i3 GuaranteeTM, contact
877.262.3775 or [email protected].
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About Intrado
In business for over 35 years, Intrado, a subsidiary of West Corporation, has
maintained a focus and passion for saving lives and supporting the needs of
public safety. Agencies and telecommunication providers throughout the world
depend on Intrado for emergency communications services and technology.
Intrado’s dedicated focus allows the company to pioneer network innovations
that save lives and transform emergency communications.
© 2015 Intrado Inc., Longmont, Colorado, USA – All rights reserved.
Intrado, Advanced 9-1-1, A9-1-1, i3 Guarantee, Great Migration, THOR Shield, VIPER, the triangle beacon
design, and logo forms of the foregoing are trademarks and/or service marks of Intrado Inc., in the United
States, other countries, or both and may be registered therein.
150624AL_V1_Great Migrations Brochure
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