AMBASSADOR POLICY DOCUMENT
I. Ambassador Status & Business Items
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Active Status
Ambassador Studio Website
Communication Channels
Returns & Exchanges
Ambassador Termination Returns
Shipping, Delivery, & Backorders
Ambassador Discounts & Marketing Purposes
Bundles
Selling Samples
Trunk Shows
Adoption Show Requirements
Trunk Show Hostess Rewards
Closing Shows
Gift Vouchers & Product Credit
Cash-and-Carry
Pre-Launch Sharing Guidelines
II. Ambassador Expectations
 Online Compliance
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Ambassador Websites
URLS and Domain Names
Brand Compliance
Social Media Policy
Handling Customer Personal Information
III. Ambassador Rewards & Structure
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Commissions
Noonday Runway (First 90 Days)
Radiance Rewards
Coaching & Building a Team
Rock Star Status
Taxes
Noonday Collection Contact Info:
Physical Address:
Noonday Collection
1825 E 38 ½ Street
Austin, TX 78722
PO BOX (used for returns/exchanges):
Noonday Collection
PO BOX 4159
Austin, TX 78765
Home Office Phone number:
512-524-1388
Ambassador support line: 512-379-2004*
*Available during standard business hours, M- F 9am-5pm CST
I. Ambassador Status & Business Items
Active Status
As outlined in the Ambassador Agreement:
An Ambassador will remain in “active” status, selling a minimum of five
hundred dollars ($500) of commissionable product every three (3)
months. The three month period will be calculated on a rolling basis
taking into account the last three full calendar months.
If sales minimums are not met in a consecutive three month period, the
Ambassador will be deemed to be “inactive.”
To regain “active” status and to remain an Ambassador, the
Ambassador must have at least one qualifying trunk show greater than
$500 in commissionable sales, within three months of going “inactive.”
In the case of a qualifying trunk show being held during the “inactive”
period, all commissionable merchandise sales from the month in which
the orders for the trunk show were placed will qualify for commissions.
Ambassadors have a maximum of 6 consecutive months without having
at least $500 in commissionable trunk show sales. This 6 month period
can be utilized to take personal leave, maternity leave, a break for
moving, etc. In the case of an Ambassador going over 6 months without
having $500 commissionable trunk show sales, she will be retired as an
Ambassador. Once an Ambassador has retired, if she desires to become
an Ambassador again in the future, at that time she must apply to join
again, purchase s current Starter Collection and sign a new contract.
Ambassador Studio Website
All Ambassadors will have access to their own “Ambassador Studio”, by
logging in with a unique username and login. Through the Ambassador
Studio, Ambassadors will be able to enter orders, manage trunk shows
and contacts, track their sales and commissions, and update their
profile information.
Starting July 1st, 2015, a recurring monthly website fee of $9.99 plus
applicable sales tax will be automatically charged to the Ambassador’s
credit card on file at the beginning of each calendar month. A new
Ambassador in her first 90 day Runway period will not have to pay the
$9.99 website fee. Ambassadors can manage the card on file within the
Ambassador Studio.
Communication Channels
Facebook group – Noonday Ambassadors
The Facebook group is a great place to connect with other
Ambassadors: share ideas, encourage one another, share pictures
wearing Noonday, and share a bit about Ambassadors’ personal lives.
Keep it positive, friendly, and related to Noonday. Because this is an
online group where any member can respond, we expect that
Ambassadors do NOT ask policy questions here. Well-meaning
Ambassadors may unintentionally answer questions incorrectly. Policy
questions are meant for Bloomfire. Home Office reserves the right to
ask for every Ambassador to adhere to these guidelines, so we can
ensure this stays a fun, social group.
It is against policy to:
 Ask or discuss policy questions and concerns.
 Share issues about product or specific order issues. These should
go through Customer Support, or occasionally Bloomfire if there is
a larger concern about product.
 Solicit other businesses:
o Direct sales
o Personal businesses owned/operated by the Ambassador, or
by someone in close relation to the Ambassador
 Post affiliate links or other info that would in turn compensate the
Ambassador monetarily or through product/in kind.
 Share about damaged product, unless specifically asking for
advice on how to fix the piece (if past the 90 day return). These
conversations must remain solution oriented.
The larger social media policy (stated under “Social Media Policy” in this
document) also applies to the Facebook group.
Bloomfire
Bloomfire is the platform through which Home Office shares policies,
procedures, and information with all Ambassadors, to keep everyone
up to date with essential details to manage business. Bloomfire is also a
place to have questions answered – general and policy questions that
apply to all Ambassadors, customers, orders, products, trunk shows,
rewards, etc. “How do I” or “Can I” types of questions are perfect
examples of Bloomfire questions. There is also an easy search feature
to find previous questions and posts to answer existing Ambassador
questions. Questions that are about a specific order, show, or customer
should be emailed to Support.
Support
Our customer support team exists to help Ambassadors and customers
with any specific customer service or order issues, order tracking,
returns, or exchanges. Ambassadors and customers alike may email
support directly at [email protected] with questions or
concerns. When contacting support about a specific order,
Ambassadors should always provide the Invoice # and Customer
Name for the specific order. It will help the support team expedite
processing any request. There is also an Ambassador ONLY phone
number that Ambassadors may use for assistance. Ambassadors may
contact support via phone at 512-379-2004. Normal business hours are
8 am – 5pm, Monday through Friday. General turnaround times for a
response are within 24 business hours.
www.noondaycollection.com
This is the Corporate Noonday website through which customer orders
can be placed if they do not have an Ambassador.
AmbassadorName.noondaycollection.com
This is the unique URL format for all Ambassadors’ personal website to
share with customers. When customer orders go through the
Ambassador’s personal link, Noonday tracks that purchase to the
specified Ambassador.
Returns & Exchanges
Except in the case of the termination of the Ambassador Agreement
(see below), Ambassadors are unable to return or exchange sample
items received in a bundle or Starter Collection, unless the item is
defective. Bundle and Starter Collection samples are selected
specifically based on what will set every Ambassador up for success! If a
sample arrives damaged or is defective, please contact support at
[email protected] within 90 days as stated in the return
policy.
Our full return policy, as stated on our website, is below:
The Basics:
We love our products and hope you will too! If you aren't over the moon
about your Noonday pieces for any reason, we will happily process a
return of any unworn pieces. Simply email your invoice number and
request to [email protected] within 30 days of purchase
to receive a refund or within 90 days to receive a Noonday credit.
The Details:
Returning an order within 30 days of shipment
If you return an unworn item in resalable condition within 30 days of the
original shipment date, you can choose to receive either a refund via
your original payment method, or a Noonday Collection credit for the
original price paid plus $6 to cover the cost of shipping your next
Noonday purchase. Original shipping charges on returned items are
non-refundable.
Returning an order within 90 days of shipment
Credit card and check refunds are not available after 30 days of your
order’s ship date. However, if you return or exchange an unworn item
between 30 and 90 days of your order’s ship date, you will receive
Noonday credit for the original price paid plus an additional $6 to help
cover the shipping charges on a future order. We do not accept returns
after 90 days. Original shipping charges are non-refundable.
Refunds for orders placed with a check
If you paid your Ambassador with a check for your order, Noonday
Collection will issue a refund to your Ambassador, who will arrange for
a timely refund directly to you.
Items not included in our return policy
Gift Cards and Final Sale items cannot be returned or exchanged. Lost
items or items damaged due to normal wear and tear are not covered
under our replacement policies.
Items lost or damaged in transit
Items that are damaged in transit or are missing from shipment and
reported within 30 days of the original shipment date are eligible for
replacement, exchange, or refund.
Defective items
If your Noonday item has a defect in construction, Noonday will provide
a replacement within 90 days of the original shipment date at no
additional cost to you. Just email [email protected] with
your name, invoice number, and request.
How to return an item
To return an item, please contact Noonday Collection customer support
by emailing [email protected] with your Noonday
invoice number (found in your order receipt email or your shipping
notification email) and a brief explanation of your claim. Then send the
items you wish to return to:
Noonday Collection Returns / Exchanges
PO Box 4159
Austin, TX 78765
With your return, please include a note with your name, a copy of
your Noonday invoice and a brief explanation of your claim.
As soon as we receive your returned item(s), we will promptly process
your return, exchange, or refund. Please allow up to 5 business days for
your return shipment to arrive at our offices. Once we process your
return, you will see your refund payment within 10 business days
depending on your issuing bank and/or billing cycle.
Ambassador Termination Returns
Items purchased within one year of the termination of the Ambassador
Agreement (for any reason) can be returned for a refund of 90% of the
purchase price if the items are unused and in resalable condition.
Business tools items, bundles, and Starter collections that are in
resalable condition may also be returned upon termination of the
Agreement if they were purchased within one year of the date of the
termination for a refund of 90% of the original price. Refunds for
returns of incomplete bundles or Starter collections will be prorated
based on the resalable items that are returned.
Exceptions: Products that Noonday clearly discloses as being seasonal,
discontinued, or special promotion products are not subject to the
repurchase obligation.
Shipping, Delivery, & Backorders
Shipping
Noonday Collection ships trunk show and online orders only to US,
APO, DPO, and AE addresses. Shipping is a flat rate of $6.00. Items ship
via priority or first class United States Postal Service or similar method
with tracking.
An email with a tracking number will be sent on the SHIPMENT DATE to
the email the customer provided when ordering. For Trunk Show
orders, please allow 4-10 business days from the TRUNK SHOW DATE to
process the order and prepare the items for shipping. Once the package
is shipped from the warehouse, the customer should receive the order
within 3-5 business days of the SHIPMENT DATE.
In summary, trunk show customers will normally be notified of
shipment within 10 business days (approx. 2 weeks) and receive
packages within 15 business days (approx. 3 weeks) of the TRUNK
SHOW DATE.
Due to the nature of our business, all orders are required to be paid in
full on the ORDER PLACEMENT DATE. By placing an order online or at a
trunk show with a Noonday Collection Ambassador, the customer is
agreeing to these terms.
We currently only ship to and do business within the United States. We
do not ship or sell internationally, unless it is through a US APO, DPO or
AE address.
Sales Tax
By law, items sold by Noonday Collection and shipped to destinations in
the United States are subject to sales tax.
Backorders
In cases where a product is out of stock and will not reach a customer
within the standard shipping timeframe, Noonday will notify customers
of the delay and expected arrival time of backordered product. All
other available items in an order will be shipped within the standard
timeframe. Once backordered items become available, they will be sent
separately at no additional cost to complete the order.
Ambassador Discounts & Marketing Purposes
At all times, Ambassadors receive a 25% discount off standard retail
price to purchase samples for their business. These can be purchased
through the Ambassador Studio on noondaycollection.com.
 There is a maximum limit of 2 on each item for samples. This
applies for the lifetime of the Ambassador’s contract.
Home Office will periodically offer a 50% discount off standard retail
price surrounding our seasonal product launches, for Ambassadors to
purchase samples for their business. Ambassadors will be notified
ahead of time to prepare for these shopping events.
 Ambassador lifetime limit of maximum of 2 each per item
purchased for samples at 50% of full retail price
Ambassadors will also be able to purchase a limited quantity of specific
items provided by Home Office at 25% discount for marketing
purposes, whether it's for Hostess thank you gifts, blog giveaways,
silent auctions, or any other way Ambassadors want to market their
business. This list will be shared on Bloomfire per season to provide
Ambassadors with the list of items and the maximum lifetime
quantities of each they are allowed to purchase at 25% discount.
Bundles
Active Ambassadors are also given an opportunity to purchase a bundle
of samples at a further discount at the start of each seasonal launch.
Ambassadors cannot purchase a Starter collection and bundle in the
same season. Further details around Bundle purchases are outlined on
Bloomfire.
Selling Samples
Ambassadors may host a sample sale to sell any discontinued samples
that they may have. The money Ambassadors earn from sample sales is
theirs to keep. In order to protect the Noonday brand for Home Office
and for Ambassadors’ personal businesses, we highly recommend not
advertising these samples at prices lower than what the Ambassador
paid.
Anytime a sample sale occurs, it is the responsibility of the Ambassador
to communicate to their customer that Noonday’s standard return
policy no longer applies to that item. If any quality issues or problems
arise with the customer’s sample purchase, it is to be resolved between
the customer and the Ambassador. Noonday Collection is not
responsible for any sample sale issues that may arise. No commissions
are paid on sample sale items and samples sold do not count towards a
trunk show total or hostess rewards. Sample sales are a direct
transaction between the Ambassador and customer and Noonday
Home Office is not involved in any way.
Ambassador samples may not be sold:
 At a trunk show
 At a vendor event or any other type of event
 Online retail sites like eBay, Etsy, etc.
Samples may be sold:
 In an online “event”, managed by the Ambassador where her
customers can purchase through the self-promotion of the
Ambassador through non-retail sites like Instagram, Facebook,
Google docs, etc.
 At a physical event that is clearly focused on only selling samples –
not a trunk show or vendor event.
Trunk Shows
Trunk shows are physical events with a Hostess that take place where
an Ambassador sets up a display, shares the Noonday Style & Story and
accepts orders. There are no “online only” or “catalog only” trunk
shows.
Please note that Ambassadors may begin collecting orders for a show
as soon as the show is set up in the Ambassador Studio online. When
placing the order online, Ambassadors should select the Trunk Show
Name to apply that order to the show total and Hostess Rewards.
An Ambassador may be the host of a trunk show at any time,
however the Ambassador will not receive any hostess rewards. The
Ambassador will receive the standard commission on those orders and
earn any applicable Runway Rewards or Radiance Rewards, but she
cannot earn any Hostess Rewards.
Ambassadors may have a trunk show anywhere where Noonday
Collection ships to. Ambassadors are not required to host shows only in
their local community.
Ambassadors are not permitted to display their samples permanently
(any time period longer than a trunk show) at a retail location,
boutique, coffee shop etc.
Ambassadors may not display or sell samples, or host trunk shows, at
swap meets, garage sales, or flea markets,.
Ambassadors are permitted to do a temporary, limited time event (a
trunk show) at a retail location where they set up samples and name an
official hostess.
Ambassadors are not permitted to sell through online retailers.
Noonday considers this to be an online version of the above scenario,
so it is not permitted.
There are three types of trunk shows:
1. Standard trunk shows (standard hostess rewards outlined below)
2. Adoption trunk shows (requirements outlined below)
3. Ambassador-hosted trunk shows
Adoption Show Requirements:
Anyone who wants to host a trunk show as a fundraiser for an adoptive
family, whether it is the Hostess’ family or another family, the
qualifying adoptive family will earn 10% of the show total sales in check
payment, remitted to the adoption agency. Noonday will write a check
to the appropriate party if and only if the adoptive family meets all 3
of these basic requirements:
i.
The adoptive family has completed their home study
ii. The adoption is still in process. This means the adoption is not fully
complete yet - which means either the child is not home yet, or the
paperwork is not finalized yet.
iii. The trunk show sales reach a minimum of $300.
If the adoptive family does not meet all 3 of these basic requirements,
then they do not qualify for the adoption fundraising benefits and
Noonday will not issue a check.
Hostesses of Adoption Fundraisers can still enjoy the 50% off items
based of the show total amount. This excludes Ambassadors who are
the Hostess for these shows.
It is the Ambassador’s responsibility to ensure the Adoptive Family
meets these qualifications prior to booking an Adoption Fundraiser
Trunk Show and sending out the invites.
 If an Ambassador is unsure if the adoptive family qualifies, they
must email support before booking the show to confirm if they
qualify. Ambassadors should not email support after the show has
taken place to ask if a family qualifies. If they do not meet these
requirements, Noonday will not write the check!
Please note:
 Ambassadors and Hostesses cannot host a regular trunk show
and afterwards decide to close the show as an adoption show. It
must be advertised as an adoption show to attendees up front.
 There is no limit to the number of trunk shows hosted to
fundraise for an adoptive family.
 It does not matter if the adoption is local, international, private,
or domestic. The adoptive family needs to only meet these
stipulations above in order to qualify for the benefits.
 Noonday Collection will not issue hostess rewards checks to other
general adoption agencies, individuals, non-profits, church groups
or general funds that do not meet these basic requirements. If the
trunk show is not raising funds for a specific person’s or qualifying
family’s adoption, they do not qualify to receive the cash benefits.
Payment:
 Any applicable adoption fundraiser checks are written and mailed
within 14 days after the show is closed.
 All qualifying adoption fundraisers receive a flat 10% in cash
towards their adoption.
Taxes:
As a rule, adoption fundraiser funds should be routed to the adoption
agency facilitating the adoption process. In rare cases where an agency
is not used, a donation can be issued directly to one of the adoptive
parents. Please note, the federal government does view these direct
payments to individuals as taxable income. Any individual who receives
more than $600 in annual donations from Noonday in a calendar year
will receive, as required by law, a 1099 tax form that is registered with
the federal government. Donations made to Adoption Agencies are not
considered taxable income for an adoptive family.
Trunk Show Hostess Rewards
For a trunk show hostess to be eligible to earn Hostess Rewards, the
following requirements must be met:
 Be hosted by someone other than the Ambassador
 Be a physical event on location with an Ambassador (not based
online only or catalog only)
 Total at least $300 in commissionable sales
 Contain at least 3 unique orders
Hostess Credit = FREE Noonday product and 50%-off Items
Hostesses who complete a qualifying trunk show will receive product
credit for a certain percentage of her trunk show total sales to shop at
NoondayCollection.com. The percentage varies between 10-20%,
depending on the show total amount as outlined in the Hostess
Rewards Chart.
In addition , the Hostess can qualify to purchase anywhere from 1 to 4
items at 50%-off standard retail price, as outlined in the Hostess
Rewards Chart. The Ambassador, must place this reward order that
includes free product credit and 50%-off items on behalf of the hostess
within 14 days after her trunk show took place, and in order to close
the trunk show. The Ambassador must place this order on behalf of the
Hostess through the Ambassador Studio online. Beyond 14 days after
her trunk show, the Hostess is no longer eligible to purchase items at
50%-off nor use her free credit.
Please note that placing the Hostess’s reward order will close the
show. Ambassadors should do this last!
Hostess Rewards are non-transferrable and cannot be used by other
customers or Ambassadors. If the Hostess Rewards go unclaimed by the
Hostess, it cannot be used by anyone else and will be forfeited.
Hostesses cannot use their product credits earned towards the purchase
of 50% off items. Hostesses will receive free shipping on these Hostess
Reward purchases. There can only be one Hostess per Trunk Show.
Closing Shows
To close all trunk shows, Ambassadors must place the order on behalf
of the hostess for any 50%-off items and product credits earned by the
Hostess through the Ambassador Studio within 14 days after the trunk
show took place. Once those orders are placed, the show is closed.
Ambassadors must still officially close a show, even if the trunk show
has not qualified for rewards or if the Hostess does not want to use
rewards she has earned. Ambassadors will follow the standard close
out process to do this.
Gift Vouchers & Product Credit
Gift vouchers purchased through an Ambassador’s personal website or
NoondayCollection.com never expire.
Vouchers and/or credits issued for free product or business tools will
expire 1 year from the date of issuance.
Hostess rewards (free product, half off items) expire within 14 days of
when the show took place.
Cash-and-Carry
Noonday Collection has a strict policy of no cash-and-carry of any kind.
This means that Ambassadors are not allowed to sell any physical item
at a trunk show or event.
Examples of situations against policy:
 Selling discontinued samples at a trunk show
 Selling current samples at a trunk show
o Even if an Ambassador plans to replace that current sample,
this is against policy. All customer orders must come
through a trunk show or online.
Pre-Launch Sharing Guidelines
Ambassadors who purchase samples for new seasons may receive their
samples before the public-facing line launch. Ambassadors will also
have access to marketing materials for new lines before the publicfacing launch.
Ambassadors may do the following before the public launch:
 Wear their new samples on their person.
 Provide a lookbook for the new line to hostesses who are hosting
shows on the public-facing launch date, or within a week of the
public-facing launch date.
 Share mini lookbooks with their community.
 Share marketing materials on social media that are explicitly
approved by Home Office for pre-launch use (as stated in the
marketing kit or on Bloomfire).
Ambassadors may not do the following before the public launch:
 Display new line samples before the public-facing line launch (at
trunk shows, vendor events, etc.)
 Share photos on social media of new line samples.
 Distribute lookbooks for the new line to anyone but a launch
hostess (as defined above).
 Share marketing materials on social media that are NOT explicitly
approved for pre-launch use or sharing.
II. Ambassador Expectations
Online Compliance
Noonday Collection is committed to building our brand for the general
benefit of all Ambassadors. Thus, our brand name and marks cannot be
used to confuse or drive traffic away from our corporate site. Our
corporate site allocates leads to all active Ambassadors.
Ambassadors may not represent themselves in any way online that
detracts from the Noonday Collection brand. In compliance with laws
and Direct Selling Association policy, all Independent Ambassador
marketing both in print and online must clearly appear as though it is
coming from an independent representative of the company and not
lead the consumer to think they may be interacting with the Home
Office.
Ambassador Websites
Ambassadors are provided with a personal Noonday Collection website
through which customer orders may be placed and the Ambassador
may use to promote and manage her Noonday Collection business. The
URL for these websites is AmbassadorName.noondaycollection.com.
There is a monthly fee of $9.99 for the website, which is waived during
an Ambassador’s first 90 days. Ambassadors may only use their
personalized Noonday Collection websites to promote their
independent Noonday Collection businesses. Ambassadors may not
create their own websites to directly or indirectly promote their
independent Noonday Collection businesses or to promote the sale of
Noonday Collection products or the Noonday Collection opportunity.
An example would be SarahNoondayCollection.com that redirects to
the Noonday Collection website.
URLS and Domain Names
Ambassadors may not create a website with Noonday Collection or any
derivative of Noonday Collection in the URL or domain name. For
example, Ambassadors may not create website like: noondaysara.com
or noondayrockstar.com.
Brand Compliance
Noonday Collection provides Ambassadors with training, resources, and
materials designed to help you understand and share the Noonday
Collection brand. When creating content that describes Noonday
Collection online or on social media, it is important that Ambassadors
follow these guidelines.
Ambassadors are not permitted to use the Noonday Collection logo or
trademarks on any digital or print marketing materials other than those
that have been provided or approved by Home Office. Except as
specifically provided in the Ambassador Agreement and this
Ambassador Policy Document, all other uses of the Noonday Collection
logo or any Noonday Collection trademarks or service marks is
prohibited.
Ambassadors are encouraged to use the print and digital marketing
materials that are provided in the seasonal marketing kit and through
Bloomfire. However, if an Ambassador feels that a piece of collateral is
missing, they should follow these steps:
1. Ask on Bloomfire if that collateral piece is available or can be
created.
2. If it is not available or will not be created in the near future and
the Ambassador would like to create collateral to fit this need,
they should then email the piece to
[email protected]
3. Home Office will then review the collateral and respond with
approval or otherwise.
4. If approved, the Ambassador MUST indicate “Home Office
approved” when sharing the piece with the Ambassador
community on Facebook or in any other way.
Social Media Policy
We encourage Noonday Ambassadors to use social media to promote
their businesses and the Noonday Collection brand. We provide
Ambassadors with images and sample posts that can be used on social
media. While Home Office allows Ambassadors to create content for
social media, we require Ambassadors to follow guidelines that create
consistency in how they represent their businesses and the Noonday
Collection brand.
Social Media Profiles and Pages
Ambassadors cannot create a profile (alias, handle or username) or
page on Facebook, Twitter, Pinterest, Instagram or any other social
networking site that appears to be the Noonday Collection Home
Office. However, Ambassadors may create a profile or page that
includes the term “Noonday Collection Ambassador” or “Noonday
Ambassador” in addition to their name in the profile or page.
Ambassadors must clearly identify themselves as a Noonday Collection
Independent Ambassador.
Please do not create a social media profile or username that includes
Noonday Collection or any derivative in the name. For example,
Ambassadors may not create profile or username such as:
@NoondayAmbassador_Chicago, @SimplyNoonday @NoondayJewels,
@janenoonday, @noondayambassador, @ilovenoonday or
@noondaysamplesale.
Facebook Pages
If an Ambassador creates a Facebook page for their Noonday Collection
business, they must include “Noonday Collection Independent
Ambassador” in the name, and follow this naming order: “First and Last
Name, Noonday Collection Independent Ambassador.” The Facebook
page profile picture must be a photo of the Ambassador or the
Noonday Collection Independent Ambassador logo. Do not use the
Noonday Collection logo.
Facebook Groups
Ambassadors are not permitted to create independent Facebook
groups that include Noonday Collection or any derivative in the name.
Home Office reserves the right to have the group change the name, or
to have the Ambassador start a new group with a different name if
changing the name of the group is not possible.
Hashtags
We encourage Ambassadors to create hashtags to promote their
Noonday businesses and the Noonday Collection brand. We encourage
Ambassadors to use hashtags created by Noonday Collection Home
Office, such as #noondaystyle and #styleforjustice. Ambassadors can
create and use hashtags that include Noonday or Noonday Collection
when they are talking about or sharing images of Noonday products,
Artisan or impact stories, Trunk Shows or other events such as Shine.
Ambassadors can create and use hashtags when they are linking back
to content on the Noonday Collection website or blog.
Ambassadors are not permitted to create or use hashtags that contain
Noonday or Noonday Collection in combination with or to promote any
other brand or business. For example, #noondaylovestoms would not
be permitted.
Home Office reserves the right to ask an Ambassador to stop using a
hashtag that contains Noonday or Noonday Collection if it does not
follow these guidelines.
Do’s and Don’ts:
 Do share posts from the Noonday Collection social media pages with
friends and followers. When you share this content, add a personal
touch!
 Don’t use the Noonday Collection social media pages to solicit
prospective Hostesses or Ambassadors. Home Office will direct
people to the Host and Join forms on website and we will distribute
leads to Ambassadors.
 Do identify as a Noonday Collection Independent Ambassador in
your social media profiles.
 Don’t add a link to an Ambassador’s personalized website in the
comments on the social media profile of celebrities, bloggers,
influencers or press.
 Do personally connect with any celebrities, bloggers, influencers or
press with whom you have a relationship. You may sell or give them
Noonday Collection products and ask them to link to your
personalized website.
 Don’t reach out directly to celebrities, bloggers, influencers, national
magazines or other media outlets on behalf of the brand. For
example, Ambassadors should not tweet a request to a magazine
asking them to include Noonday Collection in their publication.
Doing so may create confusion with these entities and our Home
Office is working hard to develop those relationships on the
Ambassadors’ behalf.
 Do share press and other exciting new from Noonday Collection by
re-tweeting/re-posting.
 Don’t respond or reach out to customers, prospective Trunk Show
Hostesses and prospective Ambassadors who ask questions or
comment on Noonday Collection social media pages. This is
especially important with any negative comments. Home Office
moderates and responds to all questions and comments on the
Noonday Collection social media pages.
Handling Customer Personal Information
Ambassadors receive Personal Information from and about prospective
and existing Ambassadors, customers and other individuals. Keeping
their Personal Information secure not only helps to ensure your
compliance with the law, but it also helps you to maintain current
customers’ and potential customers’ trust, which is an important factor
in your success. Personal Information is information that identifies, or
permits you to contact, an individual, financial information, and sales
data. It includes, but is not limited to, an individual’s name, address,
email address, phone number, credit card information, social security
number, purchase history, and other information. When handling the
Personal Information of others, you must adhere to the following
guidelines:
 Tell your customers why you are collecting their Personal
Information and with whom you will be sharing it (Noonday
Collection). Tell them this before or at the time that you collect their
information, and then be sure that you only use and share their
information as you have promised them.
 Collect only the Personal Information that you need. For example,
do not collect a customer’s credit card or debit card number unless
the customer is actually making a purchase.
 Give customers a choice about how you communicate with them.
For instance, find out if a customer wants to receive promotions and
other marketing messages from you and, if so, whether he or she
would prefer to receive them by email, phone or another method of
communication. Respect the customer’s wishes: if, for example, a
customer tells you that he or she doesn’t want to receive emails,
then find another way to communicate with him or her.
 Keep the customers’ Personal Information up-to-date. Remind them
to let you know if their Personal Information changes. Keeping your
contacts current helps you to stay in touch with them.
 Don’t share a customers’ Personal Information unless you have a
real business reason to do so—and then share only what is
necessary, and no other information, and make sure that the other
person agrees to use the Personal Information only in the ways you
have agreed.
 A customer’s information is a valuable asset. Don’t communicate it
to the general public or to anyone who doesn’t have a legitimate
need for it. Protect it from unauthorized access or disclosure.
 When you no longer need a customer’s credit card information,
immediately shred this information.
 If sensitive Personal Information such as credit or debit card
numbers, social security or Tax ID numbers, fall into the wrong
hands, customers could become the victim of fraud or identity theft.
Consider these steps to help reduce that risk:
o Pay attention to your surroundings and use good judgment
whenever you need to discuss or transmit sensitive Personal
Information;
o Do not share (or ask a customer to share) sensitive Personal
Information, including payment information, in an unsecure
way, such as by email;
o Keep sensitive Personal Information in a secure place, such as a
locked drawer. Do not leave it lying around where someone
could see or take it;
o Use similar safeguards if you keep sensitive Personal
Information on your computer. For example, use passwords
that are not easy to guess, install virus protections, and
password protect documents that contain sensitive Personal
Information;
o Avoid storing Personal Information on your laptop or another
portable device that could be lost or stolen, unless the device is
encrypted; and
o Do not keep sensitive Personal Information. Keeping it for
longer than you need it creates unnecessary risk. Once you
have placed a customer’s order, immediately shred their credit
card information.
III. Ambassador Rewards & Structure
Commissions
Contact [email protected] for commissions
calculation or payment questions. Contact
[email protected] for questions about receiving
commissions on a specific order or show. If you believe that there has
been an error made regarding commissions paid to you, you must
contact us within 60 days of the purported error. We will not be
responsible for any such errors not reported to us within 60 days.
Ambassadors receive a standard 20% commission on orders placed
through their personalized Noonday site. Ambassadors do not earn
commissions or Radiance or Runway Rewards on any business tool,
sample, or bundle purchase. Noonday also pays commission on gift
cards purchased but not redeemed on an order. For example, if a $100
order was paid for with a $40 gift card, the commissionable amount of
the order would be $60. Commissions are calculated and paid on a
calendar monthly basis for the previous calendar
month’s commissionable sales. Commission statements will be
available on the Ambassador Studio. All payments for commission
earnings will be issued via direct deposit to the Ambassador
banking information on file in their Ambassador Studio.
Ambassadors are independent contractors and not employees of
Noonday Collection. Per the mandate of the law, all Ambassadors who
have received at least $600 in cash and rewards will receive a 1099
form. This form is sent out by January 30th for the preceding tax year.
Irrespective of any paperwork provided by Noonday, each Ambassador
is responsible for reporting income and/or taxes to the IRS.
Orders must be placed by 11:59 pm CST on the last day of the month to
count towards that month’s commissions. If an order comes in past this
cut off, it will count towards the next month, regardless of if falls under
a trunk show or not. Monthly commissions are calculated based on
when an order is submitted online, NOT when a trunk show is held or
closed.
Noonday Runway (First 90 Days)
During an Ambassador’s first 90 days, the Ambassador Studio will be
their guide in getting on-boarded and launched! Ambassadors will
follow a self-managed progress checklist that helps guide them as to
what tasks are vital to set them up for success.
Runway Rewards
Ambassadors are also eligible for exclusive Runway Rewards during
their first 90 days. All rewards and bonuses will be automatically
calculated through the Ambassador Studio, and issued accordingly.
Radiance Rewards for 2015
All Ambassadors can qualify to earn Radiance Rewards based off their
personal monthly commissionable sales, as outlined in the chart below.
All Radiance Rewards will be automatically calculated through the
Ambassador Studio, and issued accordingly.
Coaching & Building a Team
Rewards
The Coaching Opportunity is offered to all Ambassadors. Upon joining
Noonday Collection, every Ambassador will be automatically enrolled
as a Coach. Any Ambassador enrolled as a Coach must meet the
requirements as outlined in the table below to be eligible to earn any
Coaching Rewards.
Coaches who meet these requirements will earn:
 5% of each of their Team Member’s net sales during their Team
Members’ Runway period
 And 2% of their Team Members’ net sales after their Runway
period
Net sales is defined as 75% of total commissionable sales.
Structure
 If a Coach recruits a person who becomes a Noonday
Ambassador, that new Ambassador will become a “Team
Member” and will be part of that Coach’s “team”, and the Coach
can qualify to earn the Rewards as outlined in the chart above.
 There is no limit to the number of Team Members that Coaches
can recruit to their team.
 Coaches only earn on their direct Team Members. Coaches do not
earn commissions on any Team Members of their Team
Members.
 Team Members cannot belong to two Teams and can only have
one Coach. Team Members can only belong to the Team of the
Coach who recruited them.
Participation
Each Ambassador may choose whether or not to participate in the
Coaching Opportunity as a Coach. Upon joining Noonday Collection,
every Ambassador will be automatically enrolled as a Coach. An
Ambassador may opt in or out of the Coaching Opportunity at any time.
If an Ambassador does not want to be a Coach, she must opt out by
visiting the Ambassador Studio. The Ambassador can opt out by clicking
a checkbox in the My Business section on the My Team page.
Opting Out
 An Ambassador who has opted out from being a Coach will not
receive any commissions from any recruit and will not have a
Team.
 Once an Ambassador opts out and decides she does not want to
participate in the Coaching Opportunity, any previous Team
Members will no longer be on her Team going forward and will
not be re-assigned to a team.
 If an Ambassador later decides to opt back into the Coaching
Opportunity, she may do so at any time, but any previous Team
Member relationships will not carry forward. Coaches will only
qualify to receive Coaching Rewards on any new Ambassadors she
recruits after opting back into the Coaching Opportunity.
One-time Referral Rewards
Non-Coaching Ambassadors will receive the following one-time reward
for any person they refer who becomes an Ambassador, limited to the
new Ambassador’s first 90 days:
 $100 product voucher once the new recruit hits her first
Runway milestone of $500 in qualifying sales
Non-Referred Ambassadors
Ambassadors who join Noonday independent of another Ambassador
recruiting them will not be assigned to any Coach or Team. Any existing
Ambassador who doesn’t have a Coach will not be assigned to a Coach
or Team.
Coaching Role Expectations:
Coaches will:
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Provide encouragement & support to Team Members
Provide recognition and motivation to Team Members
Help Team Members set goals and hold them accountable
Lead by example: foster a community culture for mutual success
Coaching Requirements Agreement:
As stated in the agreement all Ambassadors sign:
 Coaches must touch base with their Team Members at least once
a month.
 Coaches should walk each of their Team Members through the
Goal Setting Worksheet, which is provided by Home Office.
 In order to qualify to earn commissions off Team Member’s net
sales in any given month, Coaches must achieve at least $500 in
personal commissionable sales in that month. Team Member’s
sales do not count towards the Coaches’ personal commissionable
sales total.
Rock Star Status
Once an Ambassador achieves $100,000 in cumulative commissionable
sales, they will automatically bump up to 25% base commissions (from
20%) on all their personal commissionable sales going forward.
Taxes
Ambassadors work as independent sales people, or contractors
for Noonday Collection. As such, Ambassadors are responsible for
paying local, state and federal taxes on any income earned as an
Ambassador. At the end of the year, if an Ambassador has earned
more than $600 in commissions and ambassador rewards, or has made
purchases in excess of $5,000, Noonday Collection will report their
earnings to the IRS by filing a Form 1099. A copy of the Form 1099 will
be sent to the Ambassador. Generally, the deadline for sending
Ambassadors a copy of this form is 1/31, but it may be slightly later if
1/31 falls on a weekend. Noonday will not withhold taxes on behalf of
an Ambassador.
Examples of the types of income are included in an Ambassador’s 1099
are:
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Commission payments
Vouchers for product samples, business tools & recruiting
Free product samples & business tools
Paid Expenses toward artisan or reward trips
Non-business rewards such as gift certificates to nail salons,
cleaning services or spas
These awards are included at their fair market value.