ACCREDITED
BUSINESS
STANDARDS
FOR TRUST
Better Business Bureau
and The BBB Foundation
Denver/Boulder
2012 Annual Report
E
DISPUT ON
TI
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O
S
RE
TRU
ADV TH IN
ERT
ISIN
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ETHICS
RECOGNITION
WIS
GIVI E
NG
Letter from Your BBB
Better Business Bureau Denver/Boulder (BBB) had a landmark year in 2012
as we, along with 113 other BBBs, celebrated the 100-year-anniversary as
a national organization. As one of the largest BBBs in the country, we saw
steady growth in BBB accreditation, with more than 7,900 total Accredited
Businesses—including 93 that have been accredited more than 30 years. These
businesses support the mission of our organization, as well as, uphold the eight BBB
Standards for Trust.
Locally, consumers accessed more than 2.8 million business reviews and, by the end
of the year, we resolved 24,299 complaints. We closed 265 investigations, provided
assistance on more than 53,000 incoming calls and, with more than 24 million
impressions through local media partnerships, proved BBB’s ever-relevant value to the
public continues to be strong.
When we identify problematic industries, we work with leaders from those industries,
government agencies, regulatory organizations, businesses and consumers to
collectively identify solutions to help our community. In 2012 we continued our work with
the Colorado Attorney General, local District Attorney offices, the FBI, Public Utilities
Commission, Department of Regulatory Agencies, Secretary of State, United States
Postal Inspector and other agencies to protect consumers and businesses across the
community.
Mark Renn
The CS Team
Chair, BBB Board
Heinz G. Buschang, Ph.D.
Regis University
Chair, BBB Foundation Board
Our Foundation provides services dedicated to specific communities that are more
vulnerable to consumer fraud. In 2012, BBB provided dozens of programs for military
families, seniors, youth and the Spanish-speaking community, on issues including wise
spending, identify theft, avoidance of scams, smart consumer tips and others.
As our community values integrity more than ever, we look forward to 2013 and the
upcoming years as leaders of marketplace trust.
Best regards,
Heinz G. Buschang , Ph .D.
Su Hawk, President & CEO
BBB Denver/Boulder
Denver/Boulder Businesses with 30+ Continuous Years of Accreditation
60+ YEARS
Howard Lorton Galleries
59 – 50 YEARS
Fairmount Mortuary & Cemetery
KUSA-TV Channel 9
William Crow Jewelry
49 – 40 YEARS
Andersen’s Foreign Car Service
ARC Thrift Stores
Barbizon School and Talent Agency
Frank’s Air Flow Heating Co. & AC
Home Inspection Engineers
Lakewood Fordland
Stevinson Chevrolet West
39 – 30 YEARS
Able Wellness Center
Alameda Wholesale Nursery
All Time Clock Repair
Alpine CARSTAR Auto Body
American Garage Door
American Housing & Realty Corp.
Anema’s Auto Body
Apollo Credit Agency
2
Applied Telephone Technology
Arvada Rent - Alls
Asher Investments 3
B-D Company
Bell Plumbing & Heating Co.
Bill Smith Plumbing & Heating
BKC Kitchen and Bath
Blazer Automotive
Bob’s Electronics
Bomar Painting
Candid Wedding Photographers
Chase Carpet Care Co.
Colorado Auto & Parts
D & D Roofing
Delta Dental of Colorado
Dependable Cleaners & Shirt Laundry
DirectBuy Of NW Denver
DRD & Associates
Elcar Fence & Supply Co.
EMW Carpets & Furniture
Four Seasons Awning
G & S Auto Parts
GO Buick GMC West
Good Plumbing Service Company
Grease Monkey International
Hartson Construction Company
Herb Ives Garage
High Country Transmission II
Highwood Auto Body
Hornstein Law, Weigand & Associates, CPA
Innomax Corporation
Insulation Services/R G Insulation Company
J.M. Auto Service
J.J. Lay Company
Kenz & Leslie
Key-Rite Security Lock & Safe
King Soopers
Kitchen Distributors
Lakewood Fordland
Lampert Hitch
Landmark Lincoln
Liberty Home Products
Mac-Vik Plumbing & Heating Co.
Major Heating & Air Conditioning
Mathias Lock & Key
Mayfair Womens Center
Merrill Axle & Wheel Service
Metropolitan Lawyer Referral Service
Mills Roofing Company
Mobile Mechanics/At The Shop
Monarch Swimming Pools
Money Management International
Mountain High Tree, Lawn & Landscape
Company
Paint & Lacquer Company
Pickering’s Auto Service Center
Portice Carpet One
Ramsey Auto Body
Rex Oil Company
Rickenbaugh Cadillac/Volvo
Sam’s Automotive Reconditioning Center
Schaefer Lawn Sprinkler
Seyfer Automotive
Slade Glass Company
Sloane’s Carpet Secret
Stevinson Toyota West and Scion
Suss Buick Pontiac GMC
Terroux Training Kennel & Classes
True Pump & Equipment
TruGreen Limited Partnership
United States Truck Driving School
Vickery Motorsports
Voyageurs International
Walrath Heating & Air Conditioning
WedgCor Steel Buildings
The Strength of the BBB Brand
BBB’s mission is to be the leader in marketplace trust and the services for consumers and business
are constantly growing. BBBs began as ‘Vigilance Committees’ of Advertising Clubs in 1912, established
to correct abuses in advertising. BBB Denver/Boulder opened in 1951 and now there are 113 BBBs across
the nation and Canada serving more than 400,000 Accredited Businesses and millions of people and
companies. The BBB brand has matured in its age and BBB continues to evolve to meet the needs of today’s
community. This is evident in our programs, services and outreach initiatives throughout the 12 counties we
serve.
Visitors to
denver.bbb.org
Unique Visitors to
denver.bbb.org
60.4% Increase
55.9% Increase
2012
3,548,607
2,211,938
2011
2012
2,939,072
1,844,560
2011
Our message to the community is clear: “Check with BBB before doing business!” For the second consecutive
year, the number of complaints filed with our office decreased (by 6.7%), while the number of reviews
provided on organizations increased (by 36.7%), demonstrating that our encouragement to “check first” is
resonating with the public by helping consumers work with reliable companies.
Our strong presence in the media helped BBB deliver its message to both businesses and consumers. BBB
regularly appears on local television and radio, as well as print media including local publications, business
journals, newspapers and bus advertising. We publish the BBB Community Guide four times a year reaching
80,000 consumers every quarter. Just last year, your BBB had 1,967 earned media stories and mentions.
BBB’s social media presence continues to rise with 1,195 likes to our Facebook page and 2,122 Twitter
followers as of the end of 2012.
It is increasingly important to consumers to do business with
trustworthy organizations. A 2007 Princeton study showed
that 70% of those surveyed prefer to do business with a BBB
Accredited Business. Helping consumers reach our ethical
organizations, BBB provides Accredited Businesses with a dynamic
BBB logo for use on their website, which links consumers directly to
a Business Review on denver.bbb.org. In 2012, there were 100,549
dynamic seal clicks from consumers—that’s a lot of checking
to ensure the company they are dealing with is, in fact, a BBB
Accredited Business!
Community
BETTER BUSINESS BUREAU
GUIDE
SPRING 2012
Better Business Bureau Serving Denver/Boulder
SENIOR FOCUS:
Avoid
5
Common
Scams
page 16
Find Reliable
LANDSCAPING
SERVICES
page 24
HOW TO
Be Smart
at Tax Time
page 28
“I want to let you know that the BBB works both ways. You weed
out the bad businesses, as well as help the ethical businesses. We
met our largest customer through the BBB. This customer said they
called the BBB for the Accredited Businesses in our field. We met
with them, bid on their job, gave them a list of satisfied customers
and we won the bid. Thank you.” Dave Donaldson, Plant Man
Denver, BBB accredited since 2007
TIPS FOR
Hiring a Trusty Mover
The Value of BBB
Accreditation
page 20
page 12
Valuable BBB Accredited Business Advertising INSIDE!
BBBGuide.com
Quarterly guide produced by Brock
Media & BBB.
3
The Value of Your BBB
Your BBB is a private, nonprofit organization that provides services and
programs to assist consumers, businesses, donors and charities. BBB
encourages honest trade practices, effective dispute resolution and
charity accountability.
What does this mean to our community of consumers and businesses?
Together, BBB Denver/Boulder and its BBB Foundation serve the
nearly three million people and 100,000 businesses in our community.
As one of the four BBBs that serves all of Colorado, we are proud to
be a resource, advocate, leader, advisor, enforcer and partner in the
community. Here are a few ways BBB fulfills these roles:
Denver Mayor Michael B. Hancock,
BBB BUSINESS
Keynote Speaker at 2012 Torch Awards.
REVIEWS AND
CHARITY REPORTS - Before doing business with a company
or donating to a charity, we encourage the public to ‘Start
with Trust’ and check with BBB first for free information on
the following:
Reviews Provided of
Businesses and Charities
36.7% Increase
2012
2,816,392
2,060,290
2011
Businesses: BBB Denver/Boulder maintains approximately
60,000 BBB Business Reviews on area businesses. These
reviews give information about a company’s rating, complaint
history, advertising concerns and basic background
information.
Charities: The BBB Charity Review program exists to promote accountability in the nonprofit sector and help
donors make wise giving decisions. BBB Charity Reports detail whether or not the organization meets BBB’s
20 Standards for Charity Accountability based on information about its finances,
fundraising and informational materials, governance and oversight and overall
effectiveness.
BBB ACCREDITATION - BBB Accreditation raises the level of ethics in the
business community and helps consumers and donors choose trustworthy
organizations with which to interact. BBB Accredited Businesses and Charities
uphold the Standards for Trust and support BBB’s free public services and
accreditation monitoring by paying annual dues. The BBB logo is authorized only
for Accredited Business use and is a highly recognizable and trademarked symbol
that is synonymous with trust. We saw steady growth in the number of BBB Accreditations from 2011 to 2012.
As of December 31, 2012, there were 7,906 Accredited Businesses in the Denver/Boulder area!
BBB Standards for Trust
#1: Build Trust
#3: Tell the Truth
#5: Honor Promises
#7: Safeguard Privacy
#2: Advertise Honestly
#4: Be Transparent
#6: Be Responsive
#8: Embody Integrity
In 2012, BBB accreditation of 49 businesses was revoked due to failure to maintain one or more Standards for
Trust. This demonstrates BBB’s requirement that all Accredited Businesses maintain and uphold each of the
eight standards throughout the year.
63%
17%
16%
4%
BBB Revenue as a Percentage of Total Revenue
The overall Accredited Business
retention rate rose to 81% in 2012.
4
Retention
New Sales
Advertising
Other/Events
DISPUTE RESOLUTION - BBB’s complaint processing services are free to the public. BBB acts as a neutral
third party to assist consumers and businesses resolve disputes and encourage the business to make a
good-faith effort, within reason, to resolve the issues raised by the complainant. In 2012, BBB launched the
publishing of complaint detail which allows the public to view both sides of the story.
Also launched in 2012 was our ‘Love Letter’ program, which gives consumers and businesses the opportunity
to provide feedback on their dispute resolution experience. We received nearly 800 testimonials praising our
dispute resolution service, including the following from a consumer: “BBB gave me an outlet to scream my
frustration when I felt defeated. I was empowered [by BBB] to get the fair treatment that businesses often
neglect to offer customers. A handshake and promise will often get the average consumer cheated out of
a fair deal. BBB gives back the power of word of mouth. I can’t thank you [BBB] enough.” Lorraine M.
ADVERTISING REVIEW - BBB regularly reviews local advertising to ensure it meets the BBB Code of
Advertising Guidelines. Advertisers are requested to provide verifiable, third-party documentation to prove
claims made in advertising and to modify confusing or misleading advertising. In 2012, Your BBB made
businesses aware of ethical advertising guidelines and
helped them to make advertising corrections 119 times,
which included the launch of one of our largest industry
sweeps that focused on the air duct industry.
COMMUNITY VOICE - BBB warns the public about
troublesome marketplace issues and provides tips at
least once a week. BBB furthers its outreach efforts
by producing and participating in community events.
We hold educational seminars for businesses and
charities, giving them the tools to perform at their ethical
best in the marketplace. In 2012 BBB continued its
programming of BBB Nights, Breakfast & Bytes and the
Annual Accreditation Celebration.
Emergency Preparedness Seminar at the American Red
Cross Mile High Chapter.
2012 Top Ten Most Common Inquiries
2012 Top Ten Most Common Complaints
Roofing Contractors
Television - Cable, CATV & Satellite
Mortgage Brokers
Money Orders & Transfers
Heating Contractors
Property Management
Plumbing Contractors
Auto Dealers - New Cars
Contractors - General
Roofing Contractors
Property Management
Internet Access Providers
Marketing - Home Based Businesses
Internet Shopping
Auto Repair & Service
Collection Agencies
Movers
Movers
Collection Agencies
Payment Processing Services
0
20,000
40,000
60,000+
0
500
1,000
1,500
2,000+
5
BBB Foundation
The BBB Foundation serves as the 501(c)(3)
philanthropic arm of BBB Denver/Boulder by
providing education outreach to ensure the
development of a strong, ethical marketplace.
The groups served include:
SENIORS – In partnership with AARP and Public Service
Credit Union, the Foundation provided an education
series for seniors to help them avoid becoming victims
of scams, as well as, giving them tools to become “tech
savvy.”
2012 BBB Foundation Activity
$252,873Revenue
$141,181
$93,327
$5,473
$73,840
3,566/$37,775
2011
$229,824
Program Expenses
Administrative Expenses*
$109,004
$119,420
Fund Raising Expenses
Ending Assets
$998
$60,950
Volunteer Hours/Value
4,206/$44,862
*The Foundation owns the building that houses the BBB. Administrative
Expenses include those associated with the building.
MILITARY – The Foundation supports the military and its
families by providing education and information about wise spending, identity theft
and using BBB as a resource. These families are reached through monthly trainings and
events at Buckley Air Force Base and participation in local veteran celebrations.
YOUTH – Reaching today’s youth is essential for future leadership and smart consumer
success. In 2012, the Foundation grew its youth outreach program by developing new
partnerships with local schools and universities, including the University of Denver
where BBB staff present at its quarterly Ethics Boot Camp.
SPANISH-SPEAKING – Increasing awareness of BBB services for Spanish- speaking
consumers and businesses, including education about current and potential scams,
is yet another focus of the Foundation. Outreach continued in 2012 through multiple
events in the Spanish-speaking community, including partnerships with local media
and organizations.
BBB was represented at the
annual Fiestas Patrias event in
Civic Center Park.
Foundation Programs
Thank you to 2012 Torch
Awards Presenting
Partner Regis University
and VIP Reception
Partner Hyatt Regency
Convention Center
2012 TORCH AWARDS
2012 Recipients of the BBB Torch
Awards for Marketplace Trust. Left
to Right: Edwina Salazar, OUR
Center (Nonprofit Category); Scott
Kaplan, Omni Financial (Large
Business Category) and Christophe
Samarou, AAA Quality Air Duct &
Carpet Cleaning (Small Business
Category).
6
TORCH AWARDS FOR MARKETPLACE TRUST – Since
2003, the Foundation have honored businesses with the
coveted Torch Award. In 2009, the competition expanded
to offer the Torch Award to three organizations including
a large and small business and one nonprofit. Applicants
are asked to demonstrate their commitment to ethics
and excellence in management practices, community
relations, communication and marketing practices and
industry reputation.
STUDENT OF INTEGRITY SCHOLARSHIP – The
Foundation offers scholarships to economically
disadvantaged students who demonstrate character, leadership and ethical values.
In 2012, the Foundation was able to award three
outstanding students with a collective total of
$16,000. Since its inception in 2006, $94,000
has been awarded to deserving students.
SMARTS PROGRAM – The BBB-designed
SMARTS Program was created to provide
professional mentoring opportunities to high
school juniors and seniors. The SMARTS Program saw success in 2012 as it grew
to include 19 students from three schools that worked at six local organizations.
SMARTS intern, Hope Daly, from the Academy of Urban Learning, shares her
experience: “I built new skills, learned new things and was able to improve
my work ethic. I was able to practice and improve my social skills, learned to
overcome my anxiety and I was also able to learn how to push myself out of
my comfort zone. Those are things that will truly benefit me in my life, and I’m
grateful. I personally couldn’t think of a better way to transition into the working
world.”
For more information on how your business can partner in this program, please contact Kevin Root
SCHOLARSHIPS
2012 Recipients of BBB Student of
Integrity Scholarships. Left to Right:
Tasneem Alimam, $1,000 Winner;
Thong Phung, $10,000 Winner; and
Bobbi Rucker, $5,000 Winner.
BBB Denver/Boulder 2012 Board of Directors
BBB CHAIR
Mark Renn
CEO
The CS Team
BBB VICE CHAIR
Paul Johnson
Enterprise Account Executive
Global Technology
Resources, Inc.
BBB TREASURER
Rich Pettis
Public Relations Officer
Public Service Credit Union
BBB SECRETARY
Trish Thomas
President
Trish Thomas Consulting, LLC
BBB IMMEDIATE PAST CHAIR
Mark Johnson
President
Johnson Storage & Moving
BBB BOARD MEMBERS
Chris Boumeester
Vice President
Colorado Asphalt Services
Melvin Bush
President
Insurance Design & Placement
Claudean Champagne
Managing Partner
Handyman Connection
Tunde Johnson
Small Business Specialist
US Bank
Brenda Jones
President
Premier Commercial Interiors
Marvin Kansteiner
President
Brothers Plumbing, Heating &
Electric
Rob Naish
Customer Service Director
American Furniture Warehouse
Kim Oberg
Executive Director for
Healthcare
Kaiser Permanente
Carlos Pacheco
CEO
Premier Members Federal
Credit Union
Vicki Pine
Director of Administrative
Services
Swingle Lawn, Tree and
Landscape Care
Tim Scott, Esq.
Director and Shareholder
Wallace Scott, PC
Scott Shields
CEO
Family Tree, Inc.
Dave Steiner
Principal
EKS&H
Ron Tilton
President - Denver
FirstBank
Brian Wagner
Principle/Success Strategist
Bradley Consulting Group
FOUNDATION CHAIR
Heinz G. Buschang, Ph.D.
Dean, School of Management
College for Professional
Studies
Regis University
Donna Evans
President & CEO
Colorado Women’s Chamber
of Commerce
Amy Fidelis
Marketing & Education Director
Community Credit Counseling
Services
Doug Priest
Business Banking Officer
US Bank
Michelle Moraweic
Account Executive
9News
Anne Tapp
Executive Director
Safehouse Progressive Alliance
for Nonviolence
Gregg Moss
Anchor/Reporter
9News
Debbie Trujillo
Community Relations Officer
Key Bank
BOULDER ADVISORY
COMMITTEE CHAIR
Steve Breitman
President
Mindful Business Solutions
FOUNDATION TREASURER
Diana Whye
Executive Director
Community College of Aurora
Foundation
BOULDER ADVISORY
COMMITTEE VICE CHAIR
Tom Brock
Publisher
Brock Media
FOUNDATION SECRETARY
Soraya Cartwright
CEO
Life’s Sweet
BOULDER ADVISORY
COMMITTEE MEMBERS
FOUNDATION BOARD
MEMBERS
Scott Bemis
Publisher
Denver Business Journal
Liles Lipe
Vice President
Flatirons Bank
Tony King
Attorney at Law
Minor & Brown, PC
FOUNDATION VICE CHAIR
Mischa Danaceau
Director of IT
SmashBurger Corporate
FOUNDATION IMMEDIATE
PAST CHAIR
Mark Renn
CEO
The CS Team
Linda Curran
Campus Vice President at
Boulder County Campus
Front Range Community
College
Peggy Altschuler
Owner
LegalShield
Louise Bauer
Membership Sales Manager
Mountain States Employers
Council
Julie Thenell
Vice President
Delta Research
Trish Thomas
President
Trish Thomas Consulting, LLC
GRIEVANCE & STANDARDS
COMMITTEE CHAIR
Chris Boumeester
Vice President
Colorado Asphalt Services
MARKETING
COMMITTEE CHAIR
Lynn Tomasek
Office Manager
Brothers Pluming, Heating
& Electric
ACCREDITED BUSINESS
COMMITTEE CHAIR
Melvin Bush
President
Insurance Design & Placement
BBB Mission
To be the leader in advancing marketplace trust.
BBB Vision
Steve Breitman
President
Mindful Business Solutions
An ethical marketplace where buyers and sellers can
trust each other.
Tom Brock
Publisher
Brock Media
The Denver/Boulder BBB Foundation is a 501(c) (3)
nonprofit dedicated to consumer, business and
marketplace education.
Jan Campbell
Senior Vice President
Wells Fargo
Brian Cook
President
Perfect Processing
BBB Foundation Mission
BBB Foundation Vision
The Denver/Boulder BBB Foundation is the
philanthropic arm of BBB Denver/Boulder and provides
education outreach to ensure the development of a
strong and ethical marketplace.
7
2012 BBB Foundation Contributors $50+
9News; A 1 Roofing; AAA Quality Air Duct & Carpet; AAE Solar; Academy Roofing; Accent Windows; Access Equity; ACM-Anton
Collins Mitchell; Action Coach; Adam’s Fine Furniture & Cabinetry; Adolph Coors Foundation; Akamai Consulting; Alexander
Huber; Alisha Thomas; Alliance Commercial Partners; Allstar Electrical Services; Alpine Access; Alpine Buick, Pontiac, GMC; Alpine
Fence Company; Alternative Home Health Care Connection; Amazing Moves Moving & Storage; American Appliance; American
Auto Shield; American Exteriors; American Furniture Warehouse; American Red Cross Mile High Chapter; American Trainco; Anne
W Birnbaum; Apple Aire; Archery Instructor/Mark Tull; Aspen Springs Dental; AutoTrek; Aztec Construction; B & M Roofing of
Colorado; Barbara Goldstein; Bayaud Enterprises; BBB Serving Northern Colorado; BCER Engineering; Bears Car Wash & Detail
Center; Beaver Builders; Belcaro Group; Bell Plumbing & Heating; Bernard De Lunas; Best Car Buys; BJ’s Auto Theft & Collision
Specialists; Blind Corners & Curves; Bloch & Chapleau; Bob Popp Building Services; Bona US; Boulder Dental Group; Bradley Brothers Roofing;
Bradley Consulting Group; Brakes Plus; Broadview Animal Clinic; Brock Media; Brothers Plumbing & Heating; Brown’s Compounding Center; Budget
Control Services; Build-A-Bear Workshop; Business Consulting & Taxation; CAEL; Canine Behavior Counseling; Caring Connection; Carol Pease;
Carpet Wise; Castle Stawiarski; Cator Ruma & Associates; Centennial Insurance Group; Center for Work Education & Employment; Chalat, Hatten &
Koupal; Champion Windows; Chelsea Rissmiller; Cherry Creek Insurance/John Kidd; Chess; Chris Boumeester; Christian Brothers Moving & Storage;
Cintas-The Uniform People; CJ Grey Construction; Clean Break; Colavria Hospitality; Colorado Asphalt Services; Colorado Avid Golfer Magazine;
Colorado Bankers Life Insurance Company; Colorado Cleanup Services; Colorado Climate Maintenance; Colorado Coach Auto Body; Colorado
Drywall Supply; Colorado Ethics in Business Alliance; Colorado Gastroenterology; Colorado Kids Pediatric Dentistry; Colorado Powersports;
Colorado Technical University; Colorado Women’s Chamber of Commerce; Comcast Business Class; Community College of Aurora Foundation;
Community Credit Counseling Services; Conceptions Reproductive Associates of Colorado; Concrete Works of Colorado; Conexiant Telecom;
Cooper Heating & Cooling; Corporate Communications; Cort Furniture Rental; Craig Evans; Crating Technologies; Crossgrain; Custom Fence &
Supply; D & B Drilling; David N Sneed; Dawn Home Improvements; Day Larsen Pedersen Insurance; Delmark Electric; Delta Dental of Colorado; Dena
Marcecatesch; Denver Broncos Football Club; Denver Business Journal; Denver Community Credit Union; Denver Dermatology Consultants; Denver
Montclair International School; Denver Rescue Mission; Denver School of Nursing; Design Materials; Developmental Disabilities Resource Center;
Diamond Spas; Dina Eledge; Done Plumbing; Downing Street Garage; Eco Plumbing & Boiler; Electri-Serve; Empire Today; Enhancing Spaces;
Entercom; Entravision; Envirotest Systems; Excelsior Capital Partners; Faison Office Products; Family Tree; Fast Cash Pawn & Jewelry; Feldman
Mortuary; Ferguson Enterprises; Fineline Signs & Graphics; Fireside Production; FirstBank Holding Company of Colorado; Fleming Construction;
Flesher Hinton Music; Flower Art; Focus on Floors; Foothills Pediatric Dentistry; FORETHOUGHT.NET; Four Seasons Awning; Four Seasons Heating &
Air; Four Seasons Hotel Denver; Frank Joseph Krall; George Snellbaker; Glendale Chamber of Commerce; Global Roofing; Golden Orchard; Goodwill
Industries of Denver; Grandma’s Handyman Service; Grissom Contracting; GTRI; Harvard Square; Hassina Omar; HeaRite Hearing Aids; Heartstone
Properties; Heupel Law; High Efficiency Heating & Air Conditioning; High Plains Renovation; Hilary Tayloe; HM Brown & Associates; Hoff’s Landscape
Contractors; Horizon Insulation; Housing Helpers of Colorado; Ideal Home Loans; Illumen Group; Images Flooring; Innomax; Insight Asset
Management; Insurance Design & Placement; Interstate Restoration; Interstate Roofing; Intrado; J Arnold Nicholas; JP Mortgage Services/Chase
Home Finance; Jackson National Life Insurance; Jani-King of Colorado; Jim Black Construction; John Gibson; John Schmult; Johnson Storage &
Moving; Johnstone Supply of Denver; JP Morgan Services/Chase Home Finance; Julie Thenell; Junior Achievement-Rocky Mountain; K & H Home
Solutions; Kaiser Permanente of Colorado; Keesen Enterprises; Keith Bohall; Keller Bros Auto Repair; Kellie King; Kelly Electrical Services; KeyBank;
King Systems; KUSA-TV; KYGO; Lake Arbor Automotive & Truck; Land Title Guarantee Company; Larson Financial; Leanin’ Tree; Legacy Mechanical;
Lennar Colorado; Leslie Hannon; Liberty Acquisitions Servicing; Life Certain Wealth Strategies; Life’s Sweet; Lincoln Financial Media; Linda
Montgomery/AmCheek; Living Wood; Logic Integration; LoneTree Veterinary Medical Center; Longmont Ford; LS Painting; Lynette Roff; Main Street
Car Wash; MarkWest Energy Partners; Marvel Concrete; McCandless Truck Center; Mega Car Wash; MegaStar Financial; Meredith Harris; Metro
Collection Service; Mike’s Auto Spa; Mile High Tree Care; Mindful Business Solutions; Minor & Brown; Mobile Impulse; Mobile Physician Network;
Monarch Site Services; Monica Robberson; Mountain States Employers Council; Mountain States Toyota; Mountain Trade Supply; MTech Mechanical
Technologies Group; Murphy Plastic Surgery; National Western Stock Show; Nicholas D’Amico & Associates; Nordkap Construction; North Star
Digital Imaging; OfficeScapes; Omni Financial; OnTrac; Open Automation Software; Outdoor Craftsmen; Outreach United Resource Center; Ovation
Plumbing; Painters Supply Company; Paul Bonow; Paul Johnson; Perfect Processing; Performance Mobility; Pickard & Associates; Pink Fog Studios;
Pinnacle Mortgage Group; Pinnacol Assurance; Piper Electric Company; Powder Coating Specialties; Precision Contractors; Premier Commercial
Interiors; Premier Members Federal Credit Union; Prior & Associates; Pro Auto Care; Pro Finish Resurfacing; ProjectPayday.com; Public Service
Credit Union; Quandary Gulch; R & R Roofing & Siding; Ralph Schomp Automotive; Raven DeVault; Re/Max of Cherry Creek; Real Property
Management Colorado; Rebecca Kirchdorfer; Regis University; Restoration Logistics; Revenue Development; Rhyme & Associates; Rocky Mountain
Fire Specialists; Rocky Mountain Mail Services; Rocky Mountain Natural Meats; Rocky Mountain Reconditioning; Rocky Mountain Recycling; Rodney
Stein Construction & Fencing; Roland Process Service & Investigations; Roof Star Colorado; Rooster & Moon Coffee Pub; Ross Tree Company;
Rothchilds Sales; Safehouse Progressive Alliance for Nonviolence; Safelite AutoGlass; Sashco; Save Home
Heat Company; Scott Hughes; Service Uniform; Shades of Color; Shades Shutters Blinds; Sharon W
Grossenbach; Sheffield Homes Finished Basements & More; Sheila Marie Hennessy; Skyline Roofing;
Smash Burger; Smile Day Care; Solera National Bank; Sooper Credit Union; Soraya Cartwright;
Springwood Retirement Community; Square One Heating & Air Conditioning; Squareroot; State of
Colorado-Office of the State Controller; Stellar Painting & Remodeling; Steve Zansberg; Stevinson
Automotive; Stranahans Colorado Whiskey; Subscriber Services; Sun Honda Harley Davidson Kawasaki;
Suss Buick Pontiac GMC; Swingle Lawn Tree & Landscape Care; Team Dave Logan.com; Tecta America
Colorado; Ted’s Sheds; Terra Bella Landscape Architecture; Terril Opeka; The Brown Palace Hotel & Spa;
The CS Team; The Denver Center for the Performing Arts; The Harris Law Firm; The Illumen Group; The
Paradigm Group; The Pressure’s On; The Werner Law Firm; Total Plumbing; Townsend Retirement
Specialists; Toy Doctor; Trinity Roofing; Tri-PAC & Triple Protection Auto Care; Trish Thomas Consulting;
Troy Staples; Two Men & a Truck; UMB Bank Colorado; Une Belle Vie Memorial Urns; Union Consulting; US
Mortgages; Vargas Property Services; Villa Manor Care Center; Virtuoso Sourcing Group; Vitelity; Vivax
Pro Painting; Wallace Scott; Walrath Heating & Air Conditioning; Walton Design & Remodeling; Waste
Connections of Colorado; Waterworks Car Wash; WebbStone CRM; Wells Fargo Bank; Western Union;
Weston Landscape & Design; White Mountain Enterprises; William H Pearlman; Window World; Wizard
Breakfast & Bytes event featuring
Transmission; Wold Tile; Wonderland Homes; Worldwide Rental Services; XPS Security; Youcan Toocan;
Excel training at the Microsoft Store.
Young’s Tire & Service Centers; Zinn Mediation Associates; Zynex Medical
1020 Cherokee Street
Denver, CO 80204
Phone 303.758.2100
[email protected]
www.denver.bbb.org
www.boulder.bbb.org
www.denver.bbb.org/foundation