ScholarOne Manuscripts: Frequently Asked Questions
Below are some frequently asked questions regarding actions on ScholarOne Manuscripts. You can click on the links
to be taken to a screenshot to illustrate how you can complete the task. The questions are divided up into FAQs on
Manuscript actions, Reviewer actions, User account actions and Special Issues:
Manuscript Actions:
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How do I add a Co-author to a manuscript?
How can I add a note to a manuscript?
How can I assign a different Editor to a manuscript?
Where can I find a copy of the email invitation I sent to a reviewer?
How can I edit the manuscript information of an author’s submission?
How can I identify the manuscript I am editing?
How can I locate and edit the files the author submitted?
Where can I see a summary of the history of the manuscript?
How can I return the manuscript and associated files back to the author as a draft?
I need to upload a newer version of a file to the manuscript submission. How do I do this?
What do the symbols mean on a manuscript?
How can I easily locate a specific manuscript?
Special Issue Papers:
 How can I indicate if a paper is for a special issue?
 How can I search for Special Issue papers?
User Accounts:
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Author, Editor, Associate Editor can't log in. How can I send them their information?
How can I assign Editorial Board Status to a reviewer?
A reviewer has a new email address. Do I create a new account?
An Author, Editor or Reviewer is going to be away. How can I set unavailable dates if I
don't want to bother them?
How can I run a Quick search for a user’s account?
How can I use the Search feature to locate a reviewer?
How can I use the Advanced User Search feature?
How can I create an account for a new user of the site?
How can I upgrade an account?
I want to email someone on the site. How can I do so easily?
I need to submit a review on behalf of a reviewer. How can I do this?
Reviewer Queries:
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How can I register the response of a reviewer who has emailed me their reply?
How can I create an account for a new reviewer to the journal's database?
How can I change the dates of the reminders that are sent to a specific reviewer?
How can I moderate the reviewer's scoresheet?
How can I grant an extension to the due date for one particular reviewer?
How can I search for reviewers outside of the journal's database, or verify reviewers?
How do I invite a reviewer to review a manuscript?
I want to ask a reviewer to return their review earlier than the due date. How can I email
the reviewer to do this?
9. The reviewer has emailed me their review. How can I upload it on their behalf?
10. What do the symbols in my search results mean?
11. How can I search for a reviewer on the journal's database of reviewers?