RE
THINK
the client: a holistic approach for
optimal business value
HP Client Infrastructure
Services
Business white paper
Table of contents
Executive summary...................................................3
IT’s balancing act: increasing manageability and end-user productivity..........................................3
Virtualization: new options for the client space .............4
Advantages of client virtualization ............................5
The role of Microsoft Windows 7 in optimizing the client infrastructure ............................................5 A strategic approach to client infrastructure
transformation .........................................................7 User segmentation: the foundation for a strategic client architecture...................................................7
Proving business value: real-world examples ................8
Media group migrates to Windows 7
for enhanced manageability and user functionality .....8
Healthcare provider adopts VDI to increase efficiency..............................................9
Financial services firm turns to VDI to cut support costs .............................................. 10
Conclusion ........................................................... 11
Appendix: HP Client Infrastructure Services ............... 11
2
Executive summary
Because of the complexity of the desktop environment
and the diverse nature of today’s workers, what used
to be a relatively simple choice—notebook or PC—is
no longer so straightforward. Faced with the myriad
management challenges of today’s traditional client
environment—including rising costs, security and
compliance issues, and lack of consistent backup
processes—IT organizations are considering new
approaches to the desktop infrastructure to address
the complexity, enhance end-user productivity and
better meet the needs of the business. These include
the adoption of various models for client virtualization
such as virtual desktop infrastructure (VDI), application
streaming and dedicated blade clients.
With multiple options available for the desktop,
enterprises are increasingly recognizing that a “onesize-fits-all” approach is not the answer. Instead,
most enterprises can benefit from a combination of
traditional and new client infrastructure technologies
based on the needs of multiple subsets of end-users.
By taking a holistic view of their client architecture,
IT organizations can address today’s desktop
management challenges and deliver greater value.
This paper looks at options for the client architecture,
the need for a comprehensive strategy to address
today’s multi-faceted desktop environment, and
the role Microsoft® Windows® 7 can play in
transforming the desktop environment. It also offers
real-world examples of enterprises that are adopting
a business value-based strategy for their desktop
infrastructure.
IT’s balancing act: increasing
manageability and end-user
productivity
While distributed desktop environments put powerful
computing capabilities at users’ fingertips, the
proliferation of devices and applications—and the
accelerating trend toward geographically diverse
workforces—makes it increasingly difficult for IT to
deliver services efficiently, cost-effectively and with
predictable service quality.
Depending on their size, enterprises may support
dozens or hundreds of applications, all of which
consume considerable IT time and resources to handle
patches, upgrades, audits and similar functions to
help maintain end-user productivity and address
security and compliance concerns. Nearly one-third of
organizations responding to a recent survey pegged
the amount of time IT staff spent performing routine
management and maintenance tasks at more than 12
hours per client device per year, with some devoting
more than 24 hours per device to annual ongoing
maintenance.1
With Windows XP out of mainstream support and
the July 2010 end of extended support for Windows
2000, existing operating systems need to be updated.
Ensuring a smooth, predictable transition that
keeps productivity and user satisfaction high further
increases the pressure on IT.
Enterprises also face a constantly expanding mix of
heterogeneous hardware, including PCs, laptops,
notebooks, PDAs and smart phones, from multiple
vendors, each with its own refresh cycle. With the
“consumerization” of the enterprise comes a move
toward what some call BYOC (“bring your own
computer”), allowing employees to choose their own
devices.
“Virtual Desktop Infrastructure Market Trends,” The Enterprise Strategy
Group, Inc., 2009.
1
3
The diversity—both geographically and in terms
of information access requirements—of employees
exacerbates the manageability issues. Workers today
are as likely to be on the road or in a home office as
at a corporate site. Offshore software developers,
call center staffers, contract workers and others may
be halfway across the globe. The impact on IT is
significant. Deploying and redeploying desktops can
be costly and time-consuming. Specific applications
required by workers vary, making provisioning and
de-provisioning an administrative hassle. Software
problems that require “truck rolls,” or desk-side
support, add to support costs.
With these support and management requirements,
it’s no surprise that the purchase price of the desktop
device itself is not the major cost factor in a client
environment. An IDC white paper sponsored by
HP found that annual IT labor costs for PC users—
including installation, administration and help desk—
total a staggering U.S. $1298, on a client device
costing U.S. $290, for an annual cumulative IT cost
per user of U.S. $1588.2
Against this backdrop of a difficult-to-manage, multi
faceted environment is the need for operational
efficiency, security, regulatory compliance, consistent
backup processes and fast recovery from disasters
or system downtime—along with a highly flexible
work environment that increases agility and enhances
productivity.
The challenge is delivering the right level of IT services
that keep productivity high while reining in costs,
increasing manageability and security, and ensuring
regulatory compliance. Organizations finding that
their current desktop environment hinders their
ability to meet these seemingly conflicting goals are
rethinking the traditional client architecture.
Virtualization: new options for the
client space
As virtualization in the data center becomes widely
accepted as both a technology and business enabler,
more and more companies are looking to extend the
benefits of virtualization to the desktop. According
to Forrester’s Q3 2009 survey of almost 2000 IT
decision-makers at North American and European
enterprises and small and medium businesses (SMBs),
“three-quarters of firms now have client virtualization
on their IT agenda for the next 12 months.”3
Client virtualization comes in many forms, including
virtual desktop infrastructure, application virtualization
and dedicated remote clients. New technologies are
also emerging, such as “virtual containers,” which
enable a BYOC strategy.
With VDI, multiple concurrent instances of the desktop
operating system and associated applications are
virtualized on a centralized server infrastructure
that users typically access from a thin client. Unlike
terminal services, another server-based client
computing model, VDI desktops can be customized for
each user’s preferences and settings, such as righthand or left-hand mouse and background display.
Application virtualization encompasses options such
as application streaming, an on-demand software
delivery model that takes advantage of the fact that
most applications require only a small fraction of their
total program code to run. The server sends the client
enough information to launch the application and
then streams the rest to the client in the background
while the end-user is working. Unlike VDI, this
approach readily supports mobile computing because
applications can be cached for use when the system
is offline.
IDC white paper sponsored by HP, “Understanding the Business Value of
Centralized Virtual Desktops,” #219669, November 2009.
2
“Predictions 2010: Client Virtualization,” Forrester Research, Inc., January
25, 2010.
3
4
Dedicated remote clients, such as blade PCs and
blade workstations, provide extra capacity for
compute-intensive applications. As with other forms of
client virtualization, the operating system, applications
and data are locked down in the data center, which
can reduce the risk of a security breach or data loss.
Advantages of client virtualization
By definition, centrally managed client computing
models give IT greater control, which simplifies and
streamlines desktop maintenance. Patches, updates,
migrations to new operating systems, auditing and
other administrative functions are easier. Security risks
are reduced because confidential corporate data sits
safely in the data center. Compliance with backup
policies can be ensured, disaster recovery is faster
and deployment time is shorter.
While those advantages alone draw strong support
for client virtualization, the benefits go well beyond
ease of management. As IDC notes, “Deploying
centralized virtual desktops (CVD) in appropriate
circumstances can allow organizations to create value
for their businesses.”4
Virtual desktops improve the flexibility and agility
with which IT can respond to the needs of the overall
business, especially in environments where traditional
management platforms are less effective. IT can
deliver services precisely tailored to user needs.
Savings can also accrue from lower acquisition
costs, longer refresh cycles and reduced power
consumption. Even a small savings on the purchase
price of a thin client over a “fat” client adds up
when multiplied by thousands or tens of thousands of
devices. However, the upfront investment in servers,
storage and software licensing can initially offset
those savings. ROI will vary depending on several
factors, including the drive toward standardization,
application rationalization and the existing level of
automation and virtualization within the organization’s
data center. In the long-term, client virtualization will
yield a lower total cost of ownership (TCO).
The role of Windows 7 in optimizing
the client infrastructure
Despite the anticipated growth in client virtualization
deployments, traditional desktops are likely to
remain the predominant productivity tool well
into the future. With the release of Windows 7,
organizations can move off older operating systems
and realize numerous benefits, including lower costs,
improved manageability, increased security, better
service levels, enhanced collaboration, and higher
productivity of end-users and IT professionals.
IDC white paper sponsored by HP, “Understanding the Business Value of
Centralized Virtual Desktops,” #219669, November 2009.
4
Client virtualization can also dramatically reduce
support costs. In addition to significantly cutting the
time spent on routine maintenance and management
tasks, it can make truck rolls a thing of the past for
thin clients, which have fewer moving parts. The
resulting limited downtime has the added advantage
of enhancing end-user productivity.
Delighting the end-user with an optimized client infrastructure
In a perfect world, the device that individuals use would have the flexibility to meet their specific needs,
even as those needs change with location, the tasks to be performed and the information to be accessed.
This “perfect world” is at the heart of what HP defines as an optimized client infrastructure, which
encompasses a set of technologies and processes that puts end-users at the center of the picture.
Because of the wide variety of devices available today, users have to choose the one that best fits their
needs at a given moment, even if this means dealing with lack of resources—data, connectivity and
computing power—on occasion. With an optimized client infrastructure, individuals are no longer limited by
the capabilities of a device and can readily access the required resources, delivered either in a traditional
way or via cloud-based services.
IT is able to provide the right services to the right team with maximum value to the business. For example, users accessing e-mail with a mobile device would activate a virtualized resource, consuming a fraction of a server CPU. An employee can be granted sufficient bandwidth and compute capabilities to watch a
corporate video on demand. Employees needing to run complex business intelligence computations would have appropriate levels of computing power available immediately. All of these resources would then be released when the activities end, freeing them for other users.
5
Driven in part by the end of extended support for
Windows 2000 on July 13, 2010, adoption of
Windows 7 is expected to quickly accelerate. In
fact, Forrester predicts “Windows 7 will be the
new standard for most commercial PCs within 12
months” of its October 2009 release.5 Other factors
likely to put Windows 7 migration on IT planning
roadmaps are the scheduled April 8, 2014, end date
for Windows XP extended support, the refresh cycle
for aging PCs, and the anticipated end of software
companies’ support for XP-based versions of their
applications.
Properly planned and executed, a move to Windows
can be the catalyst for transforming the desktop
environment into a more efficient operation.
Application compatibility testing is an essential step of
the migration process—and one that presents the ideal
opportunity for house-cleaning. Enterprises often have
multiple versions of the same software, redundant
applications that essentially perform the same task,
and unused legacy programs that are simply taking up
space. Assessing and rationalizing the business case
for applications to reduce the application portfolio can
save money in licensing fees and reduce the pressure
on management resources.
Windows 7, therefore, can play a key role in
transforming today’s complex desktop environment
into a more efficient operation. Approached
strategically, a move to Windows 7 also provides
an opportunity to consider other client computing
models, including client virtualization solutions. As
a result of new features and functions, enhanced
protocols for multimedia, and new access and
security models, Windows 7 lends itself well to client
virtualization implementations. For example, Windows
7 allows Office Communicator to run on virtual
desktops, enabling users to take advantage of Unified
Communications and Collaboration solutions such as
Live Meeting.
By the same token, organizations already planning
to implement client virtualization may find this to be
an opportune time to update their existing operating
system and migrate to a standardized Windows 7
client.
Regardless of the driving force behind the migration
decision, approaching the move from a business
perspective is important for enabling organizations to
deliver the right level of services to end-users—while
increasing deployment flexibility and improving the
manageability of the desktop environment.
“IT Set to Adopt Windows 7,” Datamation, October 20, 2009 (http://
itmanagement.earthweb.com/entdev/article.php/3844556/Two-Studies-ITSet-to-Adopt-Windows-7.htm).
5
Keys to developing a successful client infrastructure strategy
Start with the business value. The most effective way to cut costs, simplify management, increase security and avoid wasting resources is to take a business value approach. Where are the areas of high cost and low
end-user productivity? What is your vision for the client infrastructure target state? How can your client strategy
map to that vision and deliver value to the business? Where can you apply new technologies to make the
biggest difference?
Consider the end-user. The best-crafted solution from a technology standpoint is useless if end-users are
unable to perform their jobs efficiently. The client architecture must be designed with the end-user in mind.
Whether you’re moving to thin clients or Windows 7 desktops, a critical success factor is meeting or exceeding
expectations.
Understand the performance requirements of current desktops. Properly sizing back-end systems is
crucial for successful deployment. Organizations must understand how users interact with their desktops to
determine the appropriate CPU, storage, and network performance and bandwidth requirements.
Recognize the limitations of each client model. Whether it’s client virtualization or traditional desktops, each type has limitations that can affect the productivity of end-users and the effectiveness of your desktop strategy.
Choose the right application delivery mechanism for virtual desktops. Various models are available. For
example, applications can be streamed, hosted through terminal services, or installed in the Windows 7 image
being virtualized. There are valid reasons—and trade-offs—for each model.
Factor in both tangibles and intangibles. The two primary reasons for moving to a virtualized desktop are
cost and control, only some of which can be measured. For example, how do you place a dollar value on the reduced risk of sensitive data being accessed or the increase in end-user productivity? The business case for your desktop strategy needs to take into account these and other aspects that are not easily quantified.
6
A strategic approach to client
infrastructure transformation
Given its potential business benefits, some IT
managers view client virtualization as the future of
corporate PCs.6 Even though its adoption is expected
to accelerate, implementing client virtualization
across the board for every user within an enterprise
is not necessarily an effective business or technology
strategy.
As is the case with other technology investments,
decisions regarding the desktop must be linked to
evolving business needs. True desktop transformation
starts by understanding the implications and
opportunities of each technology, then building
a flexible strategy that supports business and IT
objectives for both the short- and long-term.
User segmentation: the foundation for a strategic
client architecture
Properly segmenting the user base is critical for
gaining a complete picture of the desktop environment
and assessing the appropriate technology solutions.
As Forrester observes, the traditional rudimentary
profiles of task-based workers, knowledge workers
and power users “aren’t granular enough to
successfully map to virtualization technologies and
solutions.”7
Organizations need to further segment their users to
include mobile workers, remote workers and thirdparty workers. They also need to look at the actual
applications and performance requirements of various
user groups.
Issues to consider as part of the segmentation process
include the kinds of applications on the desktop;
Today’s complex enterprises comprise a broad range
whether the users require streaming audio and
of end-user groups, each with unique requirements for video, bi-directional audio, or other high bandwidth
computing performance, applications, customization
multimedia applications; whether the users frequently
and mobility. Within a single corporation, users can
travel on business; whether the users work remotely
include design engineers, remote software developers, from home or a satellite office; the current patch and
knowledge workers, sales people, shop floor
update mechanisms; and the policy on providing a
managers and call center staffers—to name just a few. company-furnished PC to users who connect from
home.
Because the technology that is ideal for one type of
user may exceed or fall short of the needs of another, While broadly segmenting users is inadequate for
a “one-size-fits-all” approach can result in frustrated
mapping technologies to needs, the other end of the
workers and few of the anticipated gains.
spectrum—breaking the workforce into too many
groups—can run the risk of increasing the complexity
A holistic approach that takes into account users’
of the infrastructure with too many deployment
divergent requirements enables enterprises to optimize
approaches.
their desktop environments. Strategically applying
client virtualization to select segments of the user
6
“Predictions 2010: Client Virtualization,” Forrester Research, Inc., January
population and incorporating it as part of the overall
25, 2010.
client architecture can enable enterprises to realize
7
Ibid.
their full benefits. This approach balances IT’s need
for manageability with end-users’ needs for enhanced
productivity tools.
VDI in manufacturing
Enterprises that use remote software developers need to provide an efficiently managed development and
test environment that is totally secure to protect sensitive data. One HP customer, a global manufacturer, has
implemented VDI for its remote developers as part of its client virtualization strategy. The company is also
considering additional deployments of VDI throughout the enterprise as an effective way to control the data
and the desktop. One possible implementation within the manufacturing environment is on the factory floor,
where adverse conditions can wreak havoc on desktop devices. VDI enables fast recovery in the event of a
failed device, and replacement costs are lower than with traditional PCs.
7
Once the segmentation is complete, an analysis of
usage scenarios enables enterprises to assess which
segments are candidates for virtual desktops and
which require a traditional PC. For a user who is
already overstressing a device—requiring bandwidthintensive multimedia applications, for example—thin
clients would not deliver adequate performance. A
client upgrade would better meet his or her needs.
On the other hand, client virtualization would deliver
a quality user experience with improved security,
reliability and manageability for workers who access
single applications and whose current devices are
under-utilized.
Examples of use cases where client virtualization may
be appropriate include:
•Call centers: VDI enables staffers to easily share
desktops, which can be quickly built to provide the
required environment.
•Software developers: VDI offers data security and
provides an efficiently managed test/development
environment for offshore locations.
•Remote workers: VDI simplifies the support
challenges for employees who work at home or
other locations.
•Temporary workers: Desktops can be readily
provisioned and de-provisioned for contract
workers.
•Trading rooms: VDI guarantees quick recovery in
the event a client device goes down.
Proving business value: real-world
examples
Media group migrates to Windows 7 for enhanced
manageability and user functionality
As a result of acquisitions and mergers, a media
holding company with a majority stake in several
newspapers, magazines, radio stations and TV
stations found itself with nearly two dozen Windows
XP images throughout its operations. Each of these
had to be kept up-to-date with the latest software
updates, patches and security fixes. Further straining
IT resources were an assortment of policies, scripts
and logon logic. Because of numerous software
installations and de-installations that left incompatible
dynamic link libraries (DLLs), application conflicts were
commonplace, affecting users’ job performance.
With the end of mainstream support for Windows
XP and desktop hardware nearing end-of-life as
well, HP consulted with the company to assess how it
could transform its desktop environment for enhanced
productivity and increased manageability.
Working with HP Services consultants, they adopted
a multi-step plan for realizing their vision of creating
a cost-effective, flexible environment that delivers a
quality user experience.
The first phase entailed replacing Windows XP
with Windows 7, reducing multiple operating
system images to one for dramatically simplified
management. Deploying Windows Server 2008
enabled them to adopt group policy preferences
to replace time-consuming logon scripts and more
efficiently manage application settings.
VDI in retail
Retailers who can closely match their inventory to customer needs enjoy a clear competitive advantage.
While proprietary data must be zealously guarded, inventory application development is often performed
offshore for cost-effectiveness. One large retailer is implementing VDI for its remote software developers to
ensure desktop and data security.
Another retail organization is looking at VDI to reduce the costs associated with upgrading to Windows 7
from an older operating system on outdated clients. When the company realized that the refresh cost may
be prohibitive, they decided to assess individual usage and adopt an approach that will include thin clients
along with traditional desktops upgraded to Windows 7.
8
Selecting a client infrastructure partner
Development of the right client architecture is a highly complex undertaking. Working with an experienced
vendor can streamline the process. Attributes that can help spell success include:
• Strategic approach that maps technology to the business issues. HP is uniquely qualified to help
enterprises develop a vision for their desktop environment that addresses their business issues. Rather than
focus only on migration or client virtualization, HP helps clients understand the business value of each and
create a blueprint for implementing a plan that meets their goals.
• Recognition of client infrastructure transformation as a journey. HP understands that achieving an
optimized client infrastructure is a multi-step process, not a single technology implementation. Successful
transformation requires continuous evolution to address business and technological changes. HP Client
Infrastructure Services deliver a custom roadmap with the flexibility of multiple entry points to keep the
infrastructure moving in the right direction in order to arrive at an optimized state.
• Comprehensive capabilities. From planning to design to implementation and support, HP provides
leadership services for the data center, network and client infrastructure to help ensure project success—
including HP Client Strategy Services to develop the business case and prioritize investments. HP
Migration Services help ensure a smooth transition to Windows 7.
• Ability to provide end-to-end solutions. HP offers market-leading products for every component of
the client architecture, including PCs, notebooks, thin clients, remote display software, server hardware,
storage hardware, virtualization software, client automation software, application modernization and
integration services.
• Interoperability with mainstream management tools. HP management tools work across the full range
of virtual client solutions.
• Integrated, comprehensive view of virtual and physical resources. HP has a record of success in
virtualization throughout the enterprise.
• Best-in-class partnerships. HP has close working relationships with leading vendors in the virtualization
and desktop space. In addition to having the world’s largest and most experienced Microsoft-trained
workforce, HP is the largest global VMware Authorized Training Partner, has the largest number of
VMware-certified professionals, and is a global system integrator for Microsoft, VMware and Citrix.
HP is also implementing Microsoft Application
Virtualization (App-V) with the company, which allows
software to be deployed in real-time to any client
from a centrally managed virtual application server.
This avoids software conflicts by eliminating the need
for local installation of applications. It streamlines
application provisioning and eases support and
maintenance requirements. It also lays the foundation
for a move to VDI for selected employees, part of the
company’s longer-range plan.
Healthcare provider adopts VDI to
increase efficiency
Ensuring secure access to patient records and other
medical applications for roaming healthcare providers
can be problematic. Laptops and notebooks meet
healthcare professionals’ need for mobility but pose
security issues. Deploying PCs throughout a facility—in
treatment rooms, in doctors’ offices, on hospital
floors—can be costly. Plus, the process of logging on
and waiting for applications to launch each time a
nurse or doctor needs to access the system—typically
multiple times a day as they move from one patient
location to another—wastes valuable time that could be
better spent on activities directly affecting patient care.
Through Windows 7 and application streaming, HP
helps the company with its goal of maximum user
functionality managed with a minimum of resources.
The new environment is designed to enable employees
One large healthcare provider with multiple facilities
to be more productive and to help future acquisitions
worked with HP Services to assess the deployment
at the growth-oriented firm be readily integrated
of VDI for this highly targeted segment—doctors and
within the desktop architecture.
nurses who go from room to room and back to the
office. Among the issues to consider were the devices
the professionals need to access and whether they
would work in a VDI environment. For example,
physicians in a hospital typically rely on recorded notes
to capture pertinent information after a patient visit.
9
Another key issue was the applications themselves—
specifically, how well they would work in a virtualized
environment. Because of their complexity and
proprietary nature, some of the applications are being
built into the virtual desktop image for the short-term
and ultimately will be rewritten to allow them to be
virtualized. This will eliminate compatibility issues in
the event of an operating system upgrade.
To ensure that the professionals were comfortable
working with thin clients, HP undertook profile
management while the users still had their traditional
“fat clients.” This captured the settings and preferences
for each end-user’s desktop, such as preferred
background or left-hand or right-hand mouse. That
customization was injected into the virtual desktop.
After the PCs were replaced with thin clients, the endusers saw no difference in the look and feel of their
desktops.
The thin clients now provide the functionality of
a standalone desktop while increasing security,
decreasing cost and delivering higher reliability. In
addition to reducing log-in time, they provide the
added benefit of a smaller footprint in environments
where space can be a precious commodity.
HP expects the payback for this implementation to
come within a few months. VDI is one piece of the
healthcare provider’s overall client architecture, which
also includes terminal services, PCs and laptops.
Additional segments are being considered as
candidates for thin clients.
10
Financial services firm turns to VDI to
cut support costs
After determining that the major cost factor in their
environment was end-user support, a U.S. financial
services firm turned to HP Technology Services
for help in developing a cost-efficient client
infrastructure strategy. The company, which offers a diverse portfolio of financial products and services, including
retirement and investment services and life
and health insurance, has 20,000 users in
a variety of positions—traders, financial
analysts, customer service, actuaries,
salespeople and administrative staff. This
highly complex computing environment
includes multiple interrelated databases
and programs.
HP is working with the company to
segment its users to assess where
VDI can be implemented to provide
the savings it is looking for. In
addition to reducing support needs,
desktop virtualization guarantees
a quick recovery in the event of
client downtime, which can be
exceptionally costly for a financial
firm.
Conclusion
This holistic, business value approach to client
architecture enhances end-user productivity and
Client virtualization solutions and migrating to
reduces costs. By considering performance,
Windows 7 can each play a role in helping
customization, mobility and other requirements of
organizations gain control over today’s complex,
diverse end-user subsets, organizations can select
multi-faceted desktop environment. However, no one
the right client for the right workload. Working with
solution can address all of the usage scenarios within
experienced services professionals will streamline the
each unique environment. The most effective approach process and result in a well thought out architecture
to optimizing the desktop environment starts with the
that benefits the entire enterprise and delivers greater
enterprise’s strategic vision, and maps the business
business value.
value derived from the available technologies to that
vision.
11
Appendix: HP Client Infrastructure
Services
HP Client Migration Services
HP leverages its long-standing partnership with
Microsoft to ensure a smooth transition to Windows 7.
Services include:
HP offers a range of Client Infrastructure Services
to help customers adopt desktop technology that
• Application discovery and compatibility mitigation
enables them to reduce TCO, increase security, readily
• User segmentation and deployment approaches
adapt to new business requirements and simplify
management.
• Client automation services
HP Client Strategy Services
• Automated deployment
HP Client Strategy Services deliver custom roadmaps
for the journey to a fully optimized desktop
environment. Offerings include:
• Application factory
• Transformation Experience Workshop: simulates
a complete transformation of the desktop to attain
stakeholder buy-in, build a desktop strategy
supporting business and IT objectives, and gain
traction for desktop transformational projects; creates
an initial roadmap for achieving the desired state
• Business Benefits Roadmap: provides a
comprehensive view of the benefits of the
organization’s strategic client initiatives, develops
key elements of the business case, and creates a
strategic roadmap
• Strategic Architecture: provides enterprises with a
clear blueprint and roadmap for effective desktop
solution implementation and integration into their IT
corporate architecture
HP Client Virtualization Services
• Managed refresh
• Application modernization and migration services
HP Client Application Management
Custom services to help customers build the
infrastructure that meets their changing needs:
• Application discovery, compatibility and sequencing
• Application presentation services based on Citrix
XenApp and Microsoft Terminal Server
• Application virtualization based on VMware
ThinApp and Microsoft App-V
• Client-hosted virtualization based on App-V and
VMware ACE/Workstation
• Application compatibility and applications
packaging
HP Client Management and Security
A comprehensive suite of desktop services including:
A range of services to ensure the cost-effective and
efficient implementation of virtualization solutions for
the client, including:
• Desktop management
• End-user discovery, identification and segmentation
services
• Desktop security
• VDI solutions design based on Microsoft, Citrix,
VMware
• Directory integration
• Pilot, test, implementation and support
• Virtual machine management
• Mobility management
• Identity management
• Virtual machine security
• Support and training
For more information, visit www.hp.com/services/
clientinfrastructure.
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4AA1-0869ENW, Created April 2010
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