TOP 10 REASONS
You Might Need a
New Phone System
TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
Top 10 Reasons You Might
Need a New Phone System
If your current phone service is keeping your business from operating
at the high caliber you know it can and should, then you can probably
relate to at least one of the reasons below that indicates it’s time to
consider an entirely new phone system.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 1:
You wish the numbers on your phone
bill represented the winnings from a
lottery ticket instead
If you dread opening your
monthly phone bill because
when you see the amount you
are being charged you feel like
the wind has been knocked
out of you, then it’s time to start
looking at other options. You
might not feel like you’re getting
your money’s worth when it
comes to the product or service
being provided by your current
phone company, in which case
it’s time to educate yourself on
WHY your bill is so high, WHAT
exactly you are being charged
for, and HOW you can get the most for the money you are paying. It’s
not that you’re looking for a cheap solution, but a solution that is worth
the value you are paying for each month.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 2 :
You are moving offices and
have no idea how to navigate
the maze of wires
You’re just the admin assistant, but your
company is relocating and you’ve been
tasked with setting up the phone
system at the new location. You’re
good at following directions, but there
aren’t any! You have no clue which
wire should be plugged in where or
how to troubleshoot because your
one and only lead was to call your
current phone company and you
keep getting the run-around
when talking to customer service.
It would be a lot easier if you
had been taught how to selfmanage the phone system so you
were able to administer the system
yourself, add phones and extensions,
and didn’t need to rely on a vendor to
do these things.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 3 :
Your receptionist is going out on
maternity leave and she knows
everything about the office
You have known for 9
months that this was
coming, but it kind of snuck
up on you. In fact, your
receptionist’s water just
broke, she handed you her
computer, and won’t be
back for at least 6 weeks.
You are pretty sure the
office can’t function without
her so you will need to
communicate with her somehow, which she is completely willing to
do – just from the comfort of her baby’s nursery. That’s completely fine
you tell her, because you can just teleconference her in to important
meetings or when you have an important question. You’re even willing
to use instant messaging if that would be helpful. Actually no, she
replies, your current phone system doesn’t have the capability for video
conferencing, visual information sharing, or instant messaging. She also
reminds you that your phone system doesn’t have an auto attendant
or phone tree to direct the caller to in order to leave a message. This is
very inconvenient.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 4 :
Your boss is determined to open a
new office every three months and
you need to keep tabs on him
You knew when you were hired that you’d be
working for a cutting edge company, but you
didn’t quite understand just how ambitious your
boss actually is. Since the company is rapidly
expanding to multiple sites, with at least 20
phones at each location, you find yourself
chasing after your boss the decision-maker,
and he is getting hard to track down because
the company currently isn’t all connected on
one single phone system across all sites. First, you
need your boss to use his cell phone for work so you
can easily get in touch with him or the messages you
leave on his office phone will at least get automatically
forwarded to him. Second, if he’s going to continue
adding new sites at this rate, you need him to make a
decision about installing a one-phone system across
sites to replace your old technology.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUIMBE R 5:
Your staff wants to work from home
and you actually wish they would
You’re surrounded by good people, but lately you’ve been thinking
about how you’d love to be able to provide the perk of working
remotely. As long as the work is getting done well and on time, that
would be just fine with you. There are just some people on your staff
that might work better from the comfort of their own home or favorite
coffee shop, such as Jane who has expressed she would like to be
home with her kids more; or John who is extremely intelligent, but
really just has no social graces whatsoever and would thrive better
surrounded by his collection of Star Wars figurines. You would just need
a way for them to telecommute and be able to conference into client
meetings that apply to them.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 6:
Your exercise plan requires you to be
mobile around the office in order to
reach your daily pedometer goals
You might really enjoy your “desk job,”
but you’re not one who actually enjoys
sitting at your desk. You get antsy
and you feel like you are more
productive when you can wander
around the office while taking
sales calls. Maybe you work for a
company that requires you to be out in the
field a lot because you supervise workers at a
maintenance yard; or that sends you to exotic locations
like an island in the Bahamas to conduct business. It would
only provide better customer service and satisfaction if you could
take calls wherever you are – feet in the sand, feet in the field,
or picking up the pace in the office. It would be much more convenient
if you had a work environment that offered the kind of mobility that
provides wireless phones, headsets, and a system that could route calls
to your mobile device.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 7:
Long distance calls are being made to
countries you’ve never even heard of
and you’d like to catch the culprit
You’re pretty sure you don’t know anyone in
Kyrgyszstan, let alone would know where it
was located on a map. But somebody who
frequents your office does because there are
multiple long-distance calls showing up on
your phone bill. But who? You don’t have time
to stage a private investigation and questioning
each employee does not seem like a good
time. You need a phone system that can do that
for you! A system that keeps accounts of the calls that are being made
and provides reports for you whenever you need them that include call
logs, the extension calling the information, and the recorded details of
that call. Because then you’d be able to find out that Sarah in accounting
has been calling the guy she met on Match.com, who just happens to
live in Kyrgyzstan, and you’d have proof she was dialing on your dime!
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 8:
You mix up work and personal
cell phones, accidentally answering
“hi honey” to your new client and
texting your boss to pick up
a gallon of milk
It’s so humiliating when that happens,
not to mention unprofessional. It would
save you a lot of headache, explaining,
and apologizing if you had the same
smart phone for both business and
personal use. This is actually possible
with a feature offered by phone
companies called Bring Your Own
Device (BYOD) that will detect where a call is coming from and route it
accordingly. This allows you to tell your phone when you are using it for
business and forward your office phone extension to your cell phone.
This way you can route business calls to your office voice mail when
you’re unavailable and there is no need to give out your cell phone
number for anything other than personal use. So if you are in fact on a
beach in the Bahamas, no one will have to know about it!
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 9:
You have to call your phone tech so
often you’re getting to know them
on a personal level... and it’s getting
awkward
You don’t recall IT management being
a part of your job description, but it
is, and you know as much about IT
as you do about flying a rocket to the
moon. So whenever your phone system
is acting up – which happens on a
weekly basis at the very least – you
have to call in your phone tech. The
other day, he decided to make small talk and proceeded to ask how
your daughter did on her math test, if the dog had a reaction to eating
all that chocolate, and to tell your husband to take some time off – he’s
been working too hard. Wow, this guy knows way too much about you,
which indicates to you it’s time for a phone system that works. You need
to find your company something that not only provides you the type of
network you need, but that comes with a reliable maintenance plan
and training so you don’t have to call in a vendor anymore.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
NUMBE R 10:
Vintage is not trendy in your business
Sure, vintage Armani or Valentino means you’re on trend in the fashion
industry, but when you’re an expanding company who values providing
excellent customer service and being helpful in any way that you can,
vintage just means old and outdated and keeps you
from being successful. If you have a phone that
looks like it was made before you were born
or you feel like your system is working like it’s
from the olden days, it’s time to update your
old technology. A new phone system means
better communication between your
employees and better service for
your customers.
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TOP 10 REASONS
YOU MIG HT NE E D A NE W PHONE SYSTE M
So, is it time?
If it’s time to start thinking about a new phone system for you business,
your first step should be reviewing and analyzing your business
needs, existing problems, and goals for your company. Then choose
a company that offers multiple product solutions, understands your
specific needs and goals, and will be around to offer training and service
for your future business opportunities.
Contact Us!
Are you ready to partner with Gaynor
Telesystems for your system needs?
We pride ourselves on linking people
with information through technology.
Please feel free to call us at
877-GAYNOR1 with any questions you
have or request a Demo today.
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