SINGLE-LICENSE FORWARDING PROHIBITED INSIDE PUBLIC ACCOUNTING /1 NOVEMBER 2015 Reaping The Rewards Of ‘A Necessary Evil’ Through Cloud-Based Accounting Services November 2015 Vol. 29, No. 11 PROCESS IMPROVEMENT Positive Problem-Solving 4 BENCHMARKING Measuring Profitability In Your Firm 5 CYBER SECURITY Credit Card Use Under Scrutiny 8 If there’s truth to the adage that one person’s trash is another person’s treasure, the evidence may be found in CPAs’ attitudes toward client accounting services. Many believe these services require low-level bookkeeping skills and high levels of patience. Offering basic accounting services to clients is timeconsuming, irritating and brings in far less revenue than traditional audit and tax services, they say. FIRM ADMINISTRATION The 2015 Firm Administration Report Summary 11 OTHER NEWS Mergers In The News People In The News Firms In The News Passings 15 18 20 21 Technology has changed all that, and while the negative attitudes persist, some are seeing numerous opportunities – and steady monthly income – in what’s been considered the “necessary evil” of CPA firm services, says consultant Gale Crosley, Crosley Company. “The cloud has changed everything,” Crosley says. Firms can provide these services faster, better and cheaper than their clients can. As a result, some are saying, “Wait a minute, this doesn’t have to be a cost center, this can be a revenue stream.” In fact, Crosley goes so far as to say that market conditions REQUIRE the majority of firms to get into client accounting services or risk being left behind by their competitors. What Are Client Accounting Services? Cloud-based accounting services are relatively new, so there’s no agreement on terminology. Many are describing the offerings as client accounting services or CAS, but other names include finance and accounting outsourcing (FAO), business process outsourcing (BPO), virtual CFO, outsourced CFO and virtual controllership services. INSIDE PUBLIC ACCOUNTING A publication of The Platt Group insidepublicaccounting.com CAS can include bookkeeping, write-ups, payroll, collections and cash management. A higher level of service can include financial statements and monthly closings, and virtual CFO-type services can include advisory work, goal-setting, performance reviews, managing and predicting cash flow, and a range of other offerings that vary according to the client’s needs. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 2 Many clients are clamoring for help. “I think that clients know they want more, and a lot of firms don’t know exactly what that extra step should be to help the businesses look into the future,” says Christian Wielage, CEO of Plan Guru, which helps accountants sell and deliver what he calls outsourced CFO services. More than 1,000 firms are using Plan Guru software, and Wielage says sole practitioners are jumping in, successfully working with clients to build budgets, set targets, provide performance reviews and forecast the future. Firms founded in the last 10 years are aslo aggressively pursuing the model, but part of his mission, Wielage says, is to urge well-established, larger firms to see the opportunities in these services as well. Wielage says the new generation of businesses wants to extract information from their financial data, but find it’s not feasible to hire an employee(s) to do so. Savvy about the technological tools available, they are seeing that it’s possible to get sophisticated budget forecasting and other services that were affordable only to big companies just five years ago. “It’s not just running historical numbers through a dashboard and giving historical data,” Wielage says. Instead, clients get access to reliable information and expert advice to help them make forward-looking business decisions, such as whether to finance a new piece of equipment. “Usually a decision like that gets made on the back of an envelope,” he says. Forces Are Converging The environment is ripe for CAS, as favorable market conditions combine with technological advancements. “The competition is not all that significant relative to the demand that’s out there,” Crosley tells IPA. In addition, cloud-based technologies are creating incredible efficiencies. Manual data entry (and the risk of error) has been replaced by digitized financial data that is accessible anywhere, anytime, by clients and accountants alike on a shared database. Software that automates processes can be provided on a scale that allows firms to serve many clients at once, generating revenues that were impossible in the past. Crosley says that firms willing to ditch their “intellectual snobbery” can consider the following benefits of CAS, Crosley says: An easier tax season. Jody Padar, author of “The Radical CPA,” tells Crosley that 80% of work once concentrated in the busy season is now spread out through the year because of online automated processes. INSIDE PUBLIC ACCOUNTING ‐ (ISSN 0897‐3482) The Competitive Advantage For Accounting Firm Leaders since 1987. INSIDE Public Accounting (IPA) is the profession’s authoritative independent newsletter for analyzing news, trends, best‐practice strategies and insider information. Copyright ©2015 The Platt Group, LLC. All Rights Reserved. It is a violation of federal copyright law to reproduce all or any part of this publication or its contents by any means without written consent. INSIDE Public Accounting is published monthly by The Platt Group. Principals: Kelly Platt and Michael Platt. Editor: Christina Camara. Send address changes to [email protected]. Newsletter Subscription Pricing: $519/PDF ‐ $568/PRINT. Contact our office regarding a firmwide license. For reprints of articles, past issue copies contact [email protected]. Phone: (317) 733‐1920 Fax: (317) 663‐1030 Web: www.insidepublicaccounting.com IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 How To Develop A CAS Niche INSIDE PUBLIC ACCOUNTING / 3 Improved recruitment and retention. Rather than being locked in a back room doing tax returns for three years before interacting with clients, young professionals enjoy working directly with clients, perhaps over Skype, discussing the numbers and improving clients’ businesses. An easier transition to value pricing. Because firm professionals may now have continuous, rather than episodic, contact with clients, it may make more sense to move away from by-the-hour billing. A technological advantage. The profession is becoming increasingly specialized, and the firms that embrace these kinds of services and cutting-edge technology tools have a strategic advantage over their competitors. Crosley advises firms to first think about the client accounting services they’re already providing in tucked-away corners of the firm – the CPA in the business management group who’s doing cash management or the tax practitioner who’s doing financial statements. Crosley contends firms should consider pulling these services together under one umbrella, giving it a name and selecting a leader to head it up. Improve internal efficiencies, she says. Ensure software programs are up to snuff and processes are streamlined, then evaluate the market to determine where the firm wants to grow before picking the platform that makes the most sense for that market. “Most firms do it wrong, they look at their client base but they never look at markets out there that have future potential,” Crosley says. According to the AICPA’s CPA.com, which offers many resources in this area, the most popular industries seeking CAS are professional services firms, followed by construction, retail and nonprofits. CPA.com produced a white paper on McGladrey’s successful foray into what they call finance and accounting outsourcing (FAO) in several markets. Jim Cashin, the national FAO leader, says the firm developed a solution that was replicated within different industries. “Today, we support several vertical markets with FAO services, and can easily market to these industries because we understand the external market factors, business information needs, and services required to support accounting functions for each industry,” Cashin says in the white paper. Plan Guru’s Wielage says these services don’t work for every firm. One big concern is auditor independence, so these services should not be offered to audit clients. CAS might not make sense for firms with large audit engagements, but firms that are interested in CAS can start small. He suggests working on a couple of test cases for existing clients and eating the costs for a few months. Any firm with a significant customer base likely has a decent percentage of good candidates that could end up paying $1,500 to $2,000 a month for years to come. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 4 Commoditization of services is only going to increase, Wielage says, so firms that shift focus, accept that their clients want to work virtually with their accountants, and clearly articulate how they can add real value to business owners, “will gobble up all the clients.” Crosley believes CAS is only the beginning of the outsourcing movement as companies shed tasks that are outside their core business. Cloud-based applications and data are the future, with technology at the epicenter of growth. “That’s the silver bullet in this whole thing,” Crosley says. “These people in client accounting services are going to be years ahead of the johnny-come-latelys who aren’t participating in it.” Watch out audit and tax! “This CAS segment is a harbinger of what’s coming down the pike in your segment.” IPA Let’s Take A Look At Problem-Solving: Accentuate The Positive A conversation about emergency room medicine got Patrick Pruett of The Rainmaker Companies thinking about the “fix-it” approach to firm management. Pruett’s sister-in-law, an emergency room doctor in New Zealand working on her doctorate, told Pruett about her work studying whether medical treatment can be improved by not only looking at what’s wrong with a patient, but positive health attributes as well. If a positive approach can improve medicine, Pruett thought it could it help CPA firm management too. Figuring out the problem and finding a solution – it’s what accountants do for their clients. Managing the firm is often the same. Within the world of organizational development this is Patrick Pruett called a deficiency model, whereby change comes about through problem-solving – determining what’s wrong, what caused it and what needs to be fixed. Some say that approach is limiting. They say studying the best of what exists and imagining what could be possible can produce longer-lasting, faster, more positive change. “If all you’re ever doing is searching for problems, it’s very easy to just continue down that track,” says Pruett, executive vice president of the Rainmaker Companies. “Before you know it, you have a basketful of problems and you have no idea where to start. You then lose track of all the good things that are happening.” IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 5 How about asking about what’s going right and expanding on the things that work well? Instead of fixing what doesn’t work, build on what does. The approach is called Appreciative Inquiry. When Pruett spoke with IPA, he had just finished talking with a leader of a small firm with a strong specialty in nonprofits, which make up nearly 95% of her business. She was asking Pruett about whether to expand into another vertical. “I know so many generalist firms that would kill to have that deep a niche,” he says, adding that he asked her to think about all the great things going on within her niche. Taking the expertise and expanding into a new sector within nonprofits – churches, for example – might be the way to grow. Here are a few examples of how firm leaders can reframe their thinking, from fixing a problem to moving forward using what’s already working well. If the issue is growth, Pruett suggested leaders examine why their relationships with their best clients work so well. Is it because your firm has great expertise? If so, consider complementary services in untapped areas to bring additional experience and services to the client. This approach can work with potential clients too by showing how successes with existing clients may work for them. If the issue is recruitment, don’t focus too much on how competitive the marketplace is and how hard it is to find the right employee. Instead, look at your “A” players. How did the firm woo those employees? What worked? What helped keep them happy at the firm? Pruett is quick to add that no firm leader should go all one way or the other: too negative or too positive. He noted that accountants are already looking at what works well by sharing best practices – at conferences or through information exchanges within associations, networking groups and the like. Additionally, problems need to be identified and fixed – that won’t and shouldn’t go away – but uncovering issues does not have to be a negative exercise. “In this world today, not just in accounting, but everywhere you turn, there are always these problems and a focus on the negative,” Pruett says. “I think it’s great to stop and focus on the positive sometimes.” IPA IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 6 Benchmarking 101: How Do You Measure Profitability? By Michael Platt, publisher, INSIDE Public Accounting As we wind down the 25th annual INSIDE Public Accounting Survey and Benchmarking season, we want to dig a bit deeper into what seems to be two universal questions: How profitable is my firm? How do I compare against my peers? It seems pretty basic, and given the fact that we are part of a community of CPAs, you would think the answers would be straightforward. But you would be wrong. CONSIDER THE FOLLOWING COMPENSATION STRATEGIES Pay a small livable wage as a draw and motivate partners by splitting up a larger piece of the profits at the end. Assume that the firm will be doing well and pay partners a higher wage during the year. Take profits and fund a deferred compensation program. Reinvest in the firm by taking some profits off the table. Distribute all profits to equity partners each year. After reviewing more than 500 surveys, talking with MPs around the country and fielding questions for months, it is quite clear that “profit margin” means different things to different people. If profit margin (net income as a percentage of net revenue) is the gold standard of measuring profitability, the fact remains that there are many variables that firms consider when coming up with their “number.” The biggest variable comes in defining what net income consists of. Traditional measurements of net income assume that net income is measured before any compensation, draw, bonus or salary is paid to equity partners. IPA has used this measurement in its National Benchmarking Report for years because it eliminates the many effects on net income of the different approaches firms take regarding partner compensation (see sidebar, left). The flaw in the traditional measurement of net income is that it assumes the cost of partner labor is zero. Leverage, therefore, plays a big role in defining profitability based on this approach. In firms with lower leverage, where partners are responsible for a larger share of the billable time, profitability will be significantly higher than in firms with greater leverage. Does that mean a low-leveraged firm, which is “more profitable,” is actually doing better? Maybe not. By promoting a manager (where cost of labor is counted as an expense) to an equity partner (where cost of labor is not counted as an expense), profit margin will increase, and net income per equity partner will decrease (everything else being equal). Is the firm doing better or worse as a result? We need to find a way to level the playing field so that leverage does not skew comparisons inside firms and between firms. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 7 Many Ways To Calculate The Cost of Partner Labor If partner labor is included as part of “cost of goods sold” in an accounting firm, a clearer picture of true profitability emerges. IPA recently began looking at this critical number in different ways. Consider these three ways to measure the cost of partner labor: Method 1 – Assign a flat rate per equity partner for labor costs. If a senior manager costs the firm $150,000 a year, assign a flat rate for partner labor of $200,000 per year. This is a simple, straightforward approach that approximates the cost of labor quickly and easily. Method 2 – Calculate a cost to the firm of partner charge hours: For every hour billed by a partner, divide the billing rate by the selected billing multiple of the firm to determine the cost of labor for those billable hours, and only count the cost of billable time. For a partner charging $400 per hour, this would likely be around $100. The average equity partner may charge 1,000 hours, so the cost of that labor would be $100,000 per equity partner. Method 3 – Calculate the cost to the firm of all partner hours: Presumably, non-charge hours are being spent productively and are of value to the firm, whether it is in relationship building, client acquisition, referral relationships, staff development and mentoring, etc. Take that same $100 and multiply it by total work hours of equity partners. For a firm with average partner work hours of 2,400, that would represent a cost of labor of $240,000 per equity partner. (Note: Some partners wear their work hours as a badge of honor, with some indicating they work 2,800 to 3,000 hours annually. The cost to the firm should reflect that total time commitment for a truer picture of partner labor, so $300,000 for those partners is not unreasonable.) In my opinion, Method 1 is the simplest and Method 3 is the most accurate. Method 2 discounts the value of noncharge hours and is not reflective of the value of labor provided by partners. Adding this extra calculation to compare profitability from one year to the next internally, and in comparison to other peer firms, gives you a much clearer view of how well you are doing. It is well worth the extra time to get a much more accurate view of how profitable your firm really is. IPA Mike Platt IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 8 Credit Cards Still Widely Accepted, But More And More Firms May Start Dumping Them Credit card payments – a longtime option for accounting firm clients – are becoming less attractive for the firms that offer it. Regulations put in place Oct. 1 are designed to make retail transactions more secure to limit breaches of customers’ data, such as the high profile ones that occurred at Target and Home Depot. The new EMV standard, a joint effort of Europay, MasterCard and Visa, applies to all merchants that accept credit card payments. The new rules will end the traditional “swipe and sign” payment method because issuers are switching from cards with magnetic strips to those with square, metallic computer chips, which eventually will require PIN numbers rather than signatures. The chip technology is already widely used in Europe, and Visa says more than 575 million credit and debit cards embedded with EMV chips should be in consumers’ wallets by the end of the year. Every time the card is used for payment, the computer chip creates a unique code that’s only good for that particular purchase, making it harder to create counterfeit cards. By contrast, the magnetic strip on traditional cards contains unchanging information. The security enhancements, however, won’t help most accounting firms because they aren’t physically handling credit cards, but accepting information over the phone, online or through recurring billing systems. No additional security is afforded for so-called “card not present” transactions, says Sarah Ference, the risk control director of professional services at CNA Insurance. These types of transactions are the fastest-growing form of fraud in countries using EMV. While the old swipe-and-sign method will still be available after October, the merchant using the old machine will be liable for any fraudulent transactions if the customer has a chip card. The bank would be liable if it does not offer the new card. “When the liability shift happens, what will change is that if there is an incidence of card fraud, whichever party has the lesser technology will bear the liability,” says MasterCard’s Carolyn Balfany in the Wall Street Journal. Costs to deal with a large data breach would be much higher for those who are not compliant as well. Firms that use card terminals, therefore, should make the change. Credit card numbers, like Social Security numbers, are generally considered personally identifiable information and require protection under most state breach notification statutes, Ference says. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 9 “If this information is breached, the applicable state statute – which is based on the breached individual’s state of residence, not the location of the firm – likely requires the firm to notify the individual in a timely manner and perhaps provide credit monitoring services.” The time spent handling the breach could be used delivering services to clients and generating revenue for the firm. Nevertheless, credit cards are widely accepted for payments from firm clients. In fact, they are accepted by 84% of the firms that participated in this year’s IPA Firm Administration Survey. The lowest rate of acceptance was 73% of the $50 million to $75 million firms; the highest was 95% of the $15 million to $20 million firms. Source: creditcard.com One up side of accepting credit card payments is it limits the collection risk on the part of the firms, Ference says. It’s also convenient for clients. “If they’re doing this solely for the convenience of their customers – which I understand – is it really worth the additional risk and the compliance associated with accepting the credit card payments?” Gretchen McCole, a cyber specialist and assistant vice president from Aon, recommends reviewing merchant agreements so firms fully understand the security standards, conducting a self-assessment of onsite data security using readily available security questionnaires and reaching out to the payment card companies themselves to ensure compliance. McCole adds that a growing number of firms are purchasing cyber insurance to protect them in case of a cyber crime, or accidental losses of laptops or other mobile devices. Firms are sensitive to the costs associated with dealing with data breaches, and that’s not just the typical costs of notification but also the costs of the loss of goodwill and the reputational damage that can result, she says. Cyber insurance coverage can include a “breach coach” who can help firms understand the numerous actions that have to be taken after the fact, and the regulations that differ from state to state. Insurance against cyberattacks is now just a part of the cost of doing business, Duncan Stewart, director of technology research at Deloitte, told The Canadian Press. “You wouldn’t have a factory and not have fire insurance, so why would you think about not having cyber insurance?” IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 10 IPA Most Recommended Consultant, Roman Kepczyk, urges firms to consider cyber insurance. “The cost of this insurance has come down considerably in the last decade and firms should evaluate both first-party insurance to cover the firm’s direct losses resulting from the breach (downtime, recreation of data, direct remediation costs) and third-party insurance to cover any damages to clients whose data may have been compromised,” he says in an article for the AICPA. Kepczyk, a technology consultant with Xcentric who works exclusively with accounting firms, says in his blog that most firms accept the credit cards reluctantly, don’t advertise the option and use it for smaller invoices or hard-to-collect receivables. One reason is the credit card merchant fees, which typically range from 3% to 7%. How One Firm Handles Credit Card Risk IPA 100 firm, Minneapolis-based CliftonLarsonAllen (CLA) (FY14 net revenue of $598 million) stopped accepting credit card payments on July 1, but not because of fees. Denny Schleper, CEO of CLA, says the processing fees were secondary to the compliance and security issues. Earlier media reports, quoting an internal email, says Visa, MasterCard and American Express fees amounted to more than $5 million in a six-month period at the firm. “That may be accurate,” Schleper told IPA, “but it’s a small percentage of total revenue.” Schleper says the firm examined its processes for obvious risks, and credit card processing arose as “one of those that made us say, let’s eliminate that as a security issue.” Credit card payment compliance issues are difficult when dealing with 90 office locations. In addition, the policy change was part of the firm’s commitment to keep clients’ personal data secure, he says. Complying with the rules means collecting, retaining and destroying the information in specific ways that are complicated and expensive. Even if all compliance issues are met, it doesn’t mean the information is safe, he says. Clients immediately understood that the firm was trying to make their information more secure, so the shift away from credit cards was fairly easy, Schleper says. In lieu of credit card payments, CLA accepts checks and Automated Clearing House (ACH) payments. ‘Why Collect Data You Don’t Need?’ Ference says firms should conduct an analysis of the types of data that’s needed to perform client services. Firms may be collecting unnecessary data – requiring high levels of protection. As an example, she cited the work of an audit team testing credit card receivables for a credit card issuer. They selected a sample of credit card accounts, which included full credit card IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 11 numbers that were documented in the workpapers. After the audit team left the field, the workpapers where shipped back to the firm’s office, but the shipment went missing in transit. “After a few anxiety-ridden days worrying about the need to notify the client that the team may have breached the client customers’ information and the potential liability for doing so, the shipment arrived undisturbed,” she says. Following this incident, the audit team decided it no longer needed full credit card numbers from the client to complete the testing, as it was an unnecessary level of detail. Our question is, “Why would CPA firms collect credit card data if they don’t have to?” IPA The 2015 IPA Firm Administration Report Summary The recently published 2015 IPA Firm Administration survey, with participation from 121 accounting firms, shows organic growth averaging 5.3% and 7.2% if mergers are included. The report contains more than 70 pages of tables and graphs, and includes information from 51 firms above $20 million, 47 firms between $10 million and $20 million, 10 firms between $5 million and $10 million, and 13 firms under $5 million. A few observations are worth noting. CLIENTS / WORKFLOW / ACCOUNTS RECEIVABLE Less than 1% of participating firms guarantee a specific turnaround time for tax returns. This could present an opportunity to differentiate your firm. Credit cards are acceptable for payment by 84% of firms. Sixty-one percent of participating firms charge interest on overdue accounts receivables, with the average charging 1.24% monthly. Less than one in 13 firms report outsourcing some portion of tax return processing work, with the majority of those coming from firms greater than $30 million. Eighty percent of participating firms have a formal client acceptance process. If yours is one of the firms that doesn’t, consider adding one – and sticking to it. More than two-thirds of participating firms have a formal process to prevent further work for a client(s) that has an overdue AR balance. If you do not have one, it would be worth considering. Only 2% of firms indicated that they sell receivables to a third party. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 12 Forty-nine percent of firms do not know or do not track the percentage of annual revenue “in the pipeline” at any given time. Of those that do track, the largest segment (42%) indicate that the new business pipeline is between 0% and 5% of their total annual revenue. REVENUE GROWTH The firms that participated in the survey attribute growth to a range of reasons: 64% 15% 9% 7% 3% Organic growth Economic Conditions Mergers / Acquisitions New Service or Niche Launched Addition of New Partner(s) – Lateral Hires FIRMWIDE METRICS / PROFITABILITY Measuring your firm’s profitability beyond the firmwide number can identify strengths and weaknesses. Percentage of firms and their means of tracking profit margin: 69% 62% 56% 39% By Office By Department By Client(s) By Staff Philosophical differences exist among firms on what information should be shared with staff. Fifty-seven percent of firms share top-line numbers firmwide. Firmwide utilization is shared with all staff in 36% of participating firms. Realization is shared with all staff in 35% of all participating firms. Net income is shared with all staff in only one in 10 firms. PARTNERSHIP ISSUES Only 8% of participating firms offer equity ownership to administrative (C-suite) personnel. This area could be a differentiating factor for firms. As the talent war becomes more crucial to the success of firms, IPA will be keeping an eye on this number to see if it trends upward or downward. Partner retreats are alive and well, according to the IPA firm administration survey. Eighty-one percent of firms report that they conduct retreats. Of those that hold retreats, 18% report they conduct them every six months, and 73% conduct them annually. Of the firms that indicate they hold partner retreats, 45% of these firms travel 50 miles or more from the office. Fifty-three percent are held locally, off-site. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 13 More than 50% of all participating firms include a formal survey of the partner group to gather information prior to developing the retreat agenda. A mere 29% of participating firms solicit feedback from clients / non-partners within the firm. This is a great opportunity to consider for your next partner retreat. A healthy 70% of participating firms include the firm administrator in the retreat. Less than one-in-five participating firms invite/include guests from outside the firm (advisory board members, clients, etc.) FIRM GOVERNANCE Fifty percent of participating firms report that their governance structure is more like a corporation than a partnership. A full 85% have updated partnership agreements within the past three years with 26% of those doing so within the past year. Only 42% of participating firms have a written / formal succession plan in place for all equity partners. This continues to be one of the greatest challenges in the profession. Only one in 14 firms indicate that they have a succession plan for their high level (Csuite) administrative staff. THE 2015 FIRM ADMINISTRATION REPORT FIRM MEMBERSHIP – GOVERNANCE – PROFESSIONAL LIABILITY INSURANCE – EMPLOYMENT PRACTICE LIABILITY INSURANCE – INTERNAL AND ADMINISTRATIVE STAFFING, COMPENSATION, BONUSES, MERIT INCREASES – PARTNERSHIP ISSUES – PARTNER RETREATS – FIRMWIDE CHARGE HOURS – CHARGE HOUR BUDGETS – ACTUAL CHARGE HOURS, HOURS WORKED – PROFESSIONAL STAFF UTILIZATION – BUSINESS DEVELOPMENT INCENTIVES – FIRMWIDE METRICS AND PROFITABILITY – CLIENTS / WORKFLOW / ACCOUNTS RECEIVABLES – TAX RETURN PROCESSING AND MORE http://insidepublicaccounting.com/survey/internal-operational-reports/ IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. We chose 1st Global because of their experience integrating financial services into established CPA firms. 1st Global’s commitment to excellence, strategic guidance, educational opportunities and thought leadership were exactly what we needed to succeed in wealth management. Our 15-year partnership with 1st Global has enabled us to focus on what we do best – provide solutions and planning to our valued clients – and grow our financial services business into a critical part of our overall practice. Patrick George, cpa / pfs Partner, Davie Kaplan Certified Public Accountants LEARN MORE WITH 1st Global’s Wealth Management Feasibility Analysis & Consultation 800-959-8461 www.1stGlobalConsulting.com | [email protected] With 22 years of research and consulting to multi-partner firms nationwide, 1st Global provides a proven process for high-performing CPA firms to move from success to significance. All Rights Reserved. Securities offered through 1st Global Capital Corp. Member FINRA, SIPC. Investment advisory services offered through 1st Global Advisors, Inc. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 15 Salem, Ore.-based AKT (FY14 net revenue of $42.4 million) acquired Northwest Employee Benefits. Steve and Kevin Doty, both with a long history in the Portland employee benefits community, will bring their decades of experience to the firm. San Ramon, Calif.-based Armanino (FY14 net revenue of $129.5 million) acquired Cupertino, Calif.-based The Brenner Group. The Brenner Group has a strong specialty in interim financial management, such as interim CFO and controller services, and valuation and financial advisory services, with a primary expertise in venture-backed technology companies. Portland, Maine-based Baker Newman Noyes (FY14 net revenue of $29.8 million) acquired the audit and tax practices of Shatswell MacLeod & Company of West Peabody, Mass. BNN now has a significant stake in the New England community banking sector. The combined firm includes team members with deep experience serving commercial and savings banks, credit unions, non-depository trust companies and investment advisory firms. All employees of SMC’s external audit and tax practices have joined BNN in the firm’s two new locations in Massachusetts. With this addition, BNN has approximately 250 employees, including 38 principals. Chicago-based Baker Tilly Virchow Krause (FY15 net revenue of $478.1 million) and York, Penn.based SF&Company (FY14 net revenue of $14.4 million) merged, expanding professional services in central Pennsylvania and the Northeast. SF&Co. provides services to clients primarily in Pennsylvania, Maryland and Delaware. The merger adds an accomplished team of SF&Co. professionals to Baker Tilly, and expanded resources and specialization to SF&Co. clients. Three Iowa and Minnesota firms, Bergan Paulsen, Networking Solutions and KDV, became Waterloo, Iowa-based BerganKDV. The new firm offers business planning and consulting, tax, audit and accounting, payroll and 401(k), technology and wealth management services. Enterprise, Ala.-based Carr Riggs & Ingram (FY14 net revenue of $171.1 million) has merged in Harbeson Fletcher & Bateh of Jacksonville, Fla. The location and team now operate under the CRI name. This merger adds to CRI’s established Florida offices in areas spanning across the Panhandle, throughout central Florida and south to Tampa Bay. Harbeson, Fletcher & Bateh specializes in providing services to governmental entities, construction companies, manufacturing and distribution companies, and not-for-profit organizations. Cleveland-based CBIZ (FY14 net revenue of $600 million) acquired Pension Resource Group, based in Woodstock, Ga. Co-founded by Michael Croyle in 1995, PRG provides pension administration solutions including defined benefit administration, data warehousing, benefit communication, compensation statement and human capital services to clients ranging in size from 500 to over 60,000 participants. PRG has 35 employees and recorded approximately $4.8 million in revenue over the past 12 months. New York-based Citrin Cooperman (FY14 net revenue of $173 million) announced that the partners and staff of Bethesda, Md.-based Regardie Brooks & Lewis joined the firm on Sept. 1. The addition will bring approximately 25 new professionals to Citrin Cooperman, while expanding its reach to the D.C. metro market. This will mark the seventh office for Citrin Cooperman, headquartered in New York with offices in Philadelphia; Norwalk, Conn.; Livingston, N.J.; Plainview, N.Y., and White Plains, N.Y. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 16 Minneapolis-based CliftonLarsonAllen (FY14 net revenue of $598.7 million) acquired Fort Worth, Texas-based Sanford Baumeister & Frazier (FY14 net revenue of $6.1 million) on Sept. 1. SB&F’s team of 50 will join CLA’s more than 60 professionals in Dallas. SB&F MP Rick Baumeister and partner Allyson Baumeister will assume leadership roles in CLA’s Dallas and Fort Worth, Texas, offices, respectively. CLA also merged in Hodgson Pratt Pratt and Saunders, a staple in New Bedford, Mass., since 1974. Two St. Louis firms, Conner Ash and Martens & D’Angelo, merged on Sept. 1. Both John Martens and Richard D’Angelo will become principals of Conner Ash. The combined firm will have more than 45 employees and be located in Creve Coeur, Mo. Orlando, Fla.-based Cross Fernandez & Riley and its 95 employees joined Chicago-based BDO (FY15 net revenue of $1 billion). This acquisition will bring BDO’s total staff in Florida to more than 200. Cross, Fernandez & Riley previously was BDO’s Orlando office from 1970-2000, when the partners bought the firm and changed its name. BDO will maintain all of the firm’s four offices. Troy, Mich.-based Doeren Mayhew (FY14 net revenue of $61.2 million) acquired the credit union CPA firm Orth Chakler Murnane & Co., based in Miami. On Oct. 1, seven partners and 60 professionals joined the firm. OCM’s co-founders, Douglas Orth, Hugh Chakler and John Murnane, as well as the firm’s four other partners, Daniel Moulton, James Griner, Lori Carmichael and Jack Kenney, will continue as shareholders. The firm will operate from five offices located in Michigan, Florida, Texas and North Carolina. Doeren Mayhew also acquired Troy, Mich.based Davis and Davis, which specializes in dental clients. Davis MP Greig Davis and his associates will become Doeren Mayhew employees and move to the firm’s headquarters. The firm will continue operations of its satellite office in Raleigh, N.C., to serve regional clients. Davis will manage the firm’s dental practice. Beckman & Kunkin of Scottsdale, Ariz., joined Fargo, N.D.-based Eide Bailly (FY15 net revenue of $224.6 million) on Nov. 2. Beckman & Kunkin shareholders Howard Beckman and Adam Kunkin and their team will operate from their Scottsdale location under the Eide Bailly name. This will raise Eide Bailly’s Arizona staff count to 72, and clients in the region now will be served from two locations in the Phoenix metro area. Eide Bailly also acquired James & Co. of Ogden, Utah, on Nov. 2. Dan E. James, president, and his team of 10 staff will join Eide Bailly’s Ogden office and bring Eide Bailly’s Utah practice to 21 partners and 114 staff. New York-based Grassi & Co. (FY15 net revenue of $45.6 million) acquired Rispoli and Company on Sept. 1. The merger brings an additional three professionals to Grassi & Co.’s team, including one new partner, Lisa Rispoli. The merger will also expand the firm’s tax expertise, specifically with regards to trusts and estates, and Rispoli will serve as the firm’s PIC of trust and estate services. Canfield, Ohio-based HBK CPAs & Consultants (FY14 net revenue of $51.2 million) has signed a merger agreement with Norman Jones Enlow & Co. (NJE) of Columbus, Ohio. The merger represents greater expansion into Ohio for HBK. The firm has offices in Florida, New Jersey, Ohio and Pennsylvania. NJE has 20 employees and offices in Columbus and Zanesville. Its focus has been in construction, nonprofit organizations and multi-location restaurants. Metairie, La.-based LaPorte CPAs & Business Advisors (FY14 net revenue of $21.7 million) will merge with Beyer Stagni & Company of Houma, La., on Dec. 1. Beyer Stagni principals Roy M. Beyer, Arthur E. Stagni, Pam Fremen and Jodie Arceneaux will maintain key leadership roles as directors in LaPorte. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 17 Cleveland-based Meaden & Moore entered into a strategic agreement with Canada-based forensic accounting firm LBC International Investigative Accounting Inc. The agreement unites Meaden & Moore’s Investigative Accounting Group and its 11 U.S. offices and 70-member staff with LBC’s four Canadian offices and 25-member staff, enhancing the firms’ abilities to serve common clients. As part of the agreement, the Canadian firm changes its name to LBC Meaden & Moore International while the U.S. firm remains Meaden & Moore. North Hollywood, Calif.-based Miller Kaplan Arase (FY15 gross revenue of $38 million) reached an agreement with Grand Rapids, Mich.-based Hungerford Nichols CPAs + Advisors to assume its broadcast client relationships. Millar Kaplan Arase currently prepares market revenue share and other reporting for a majority of the U.S. television markets and will now take on the added reporting responsibility in about 40 television broadcast markets. Seattle-based Moss Adams (FY14 net revenue of $429 million) acquired Curtis Consulting Group of Issaquah, Wash. On Sept. 1, CCG personnel joined Moss Adams, expanding the firm’s IT consulting and software development capabilities. A boutique IT consulting firm, CCG offers a broad range of services centered on business process improvement and business process automation. Saginaw, Mich.-based Rehmann (FY14 net revenue of $107 million) merged in Roegiers Goldin Chappel Nall & Associates of Stuart, Fla. The Stuart location increases Rehmann’s Florida presence, which includes offices in Boca Raton, Naples and Vero Beach. All 20 associates with RGCN will join Rehmann, which has nearly 800 associates in offices throughout Michigan, Ohio and Florida. Naperville, Ill.-based Sikich (FY14 net revenue of $106.7 million) acquired the tax, accounting and payroll services segments of Jannsen + Co. of Pewaukee, Wis. Shareholders Dan Beine and Tom Hicken joined Sikich as partners. West Palm Beach, Fla.-based Templeton & Company (FY14 net revenue of $8.5 million) and Cocuy Burns & Co. of Wellington, Fla., have combined practices. Juan Cocuy and Tom Burns became partners in Templeton & Co. The combined firm has offices in Fort Lauderdale, West Palm Beach and Wellington with over 60 professionals and staff serving 11 defined industries and multiple service lines. Prism Municipal Advisors, a top municipal advisor in Ohio, and Indianapolis-based Umbaugh (FY14 net revenue of $15.4 million) have merged. Umbaugh advises cities, towns, townships, counties, utilities, schools, libraries, hospitals and airports regarding financing, long-range planning, tax and utility rates, budgets, debt management, revenue forecasts, economic development and financial management. The clients of Prism Municipal Advisors, founded in 2001 in Powell, Ohio, include a variety of state government, county, city, higher education, school district and economic development clients. Earlier this year Umbaugh acquired ACI Advisors in Columbus, Ohio, which now operates under the Umbaugh name. Two Birmingham, Ala., firms are joining – the Technology Group of Warren Averett (FY14 net revenue of $114.2 million) and Kianoff & Associates, a business software consulting group. “The addition of the Kianoff team grows our consulting and customer service resources allowing us to provide clients with the highest level of solutions and service,” says Jason Asbury, president of Warren Averett Technology Group. “Our joining together is another way that we are delivering on our promise to help our clients thrive.” IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 18 Hartford, Conn.-based Whittlesey & Hadley (FY14 net revenue of $16.2 million) acquired Weinstein & Anastasio of Hamden, Conn., on Sept. 1. The merger is part of Whittlesey & Hadley’s plan to expand services, diversify geographically and continue to grow in size, services and staff. The combined firm will have 155 people, including 21 partners located in Hartford and Hamden, and in Holyoke, Mass. IPA Tim Christen, chairman and CEO of Chicago-based Baker Tilly Virchow Krause (FY15 net revenue of $478.1 million) is the new chairman of the board of directors of the AICPA. Christen struck a tone of urgency in his acceptance speech, saying the profession should embrace change – and do it fast – to ensure a bright future, attract the best talent and be in the strongest position to serve the public interest. Christen was elected to the one-year volunteer post by the AICPA Governing Council. Kimberly Ellison-Taylor, executive director of Oracle USA, was voted in as vice chair. Aldridge Borden & Company of Montgomery, Ala., has named Dane Floyd as its new MP. He succeeds James Blake, who has been the firm’s MP for over 35 years. Floyd serves as a partner in Aldridge Borden’s consulting group. While reflecting on his long tenure as Aldridge Borden’s MP Blake says, “The enduring principles that are engrained in the culture of Aldridge Boden are honesty, integrity and objectivity. We have kept, and I believe always will keep, those as our core principles at the firm.” Portland, Maine-based Baker Newman Noyes (FY14 net revenue of $29.8 million) announced that MP Eleanor “Ellie” Baker will be retiring in June 2016, after 39 years of serving individuals and families in all areas of tax and personal financial planning, as well as being a strong voice in the community. In anticipation of this change, Carl Chatto, director of audit, was named successor and will be taking over as MP Jan. 1. Jeffrey Wheeler, audit principal, succeeds Chatto. The partners of West Hartford, Conn.-based BlumShapiro (FY14 net revenue of $68.5 million) elected Joseph Kask as MP, effective Jan. 1. Kask succeeds Carl Johnson, who has served as MP for the past 14 years. Under Johnson’s leadership, the firm has enjoyed significant growth and new services to meet the needs of its clients. Johnson will assume the role of COO focused on internal operations, M&A and key talent acquisition. Kask began his career with BlumShapiro in 2007, through the merger with Scully & Wolf of Glastonbury, Conn. He has served as leader of the government services group, OMP in West Hartford and two terms on the firm’s executive committee. “Joe brings a new energy and vision for our firm’s future,” the firm announced. “This, coupled with his dynamic leadership skills, provides us with the confidence that we will be even better positioned to serve client needs in the future.” Buffalo, N.Y.-based Freed Maxick (FY15 net revenue of $43.8 million) has named Timothy J. McPoland to succeed both Ronald J. Soluri Sr. as the firm’s managing director and Robert M. Glaser as chairman of the board. Mark A. Stebbins, tax practice leader, has become vice chairman of the board. McPoland is now responsible for the day-to-day management and operations of Freed Maxick, furthering the firm in its consulting abilities and expanding its geographic footprint, while Stebbins is responsible for assisting in strategic planning related to industry and service practice areas. Soluri and Glaser will continue to stay involved in the firm, focusing on client relations, assisting in transaction issues and furthering the success of the practice. IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 19 Senior vice chairman Stephen Chipman of Chicago-based Grant Thornton (FY14 net revenue of $1.4 billion) has elected to retire early from the firm on Oct. 31. “I’m privileged to have worked with exceptional professionals around the globe,” he says. “The people of Grant Thornton will always hold a special place in my heart. While this was not an easy decision by any means, I’m excited to be starting a new phase of my professional journey.” Chipman will act as a consultant to the firm and has agreed to represent the firm on the boards of key Chicago organizations. Chipman is succeeded by J. Michael McGuire, who will move from COO to CEO of Grant Thornton. New York-based Grassi & Co. (FY15 net revenue of $45.6 million) has announced that Magda Szabo has joined the firm as a tax partner in the New York City office. Greenfield, Ind.-based Kemper CPA Group (FY15 net revenue of $38.7 million) has named John A. (Tony) Rubenacker as MP. Rubenacker follows Ronald Dezelan’s eight years of leadership. Rubenacker became a partner in 1995 and has extensive experience in taxation, including individual, commercial, and partnership taxation. As MP, he will be responsible for strategic planning, management of firm resources, and providing guidance as the firm seeks to meet its growth goals. Wolfgang H. Pinther has joined Miami-based MBAF (FY14 net revenue of $89 million) as the director of marketing. Pinther has more than a decade of experience in marketing, with specific expertise in strategic planning, brand identity, client communication, community relations and digital marketing. Pinther will manage the firm’s marketing team and create and execute a cohesive marketing strategy. Chicago-based McGladrey (FY15 net revenue of $1.64 billion) named Craig Radke to serve as MP for its Southeast region, effective Nov. 1. Canada-based MNP has elected a new CEO, Jason Tuffs, who will succeed Daryl Ritchie. Tuffs says he has his eyes set on the future while remaining committed to the culture and values of MNP, which started as a small prairie firm and is now the fifth-largest in Canada. Prior to being elected as the fourth CEO in the firm’s history, Tufts was a member of MNP’s strategic planning committee plotting the firm’s new five-year vision. Ritchie will remain active with the firm as chairman of the board. Ritchie was appointed CEO in October 1998. MNP was then the 10th-largest accounting firm in Canada, with fees of $41 million and a staff count of just over 400. Now fees are $600 million and the staff count is over 3,500. “We underwent a rigorous process in selecting our new CEO and we believe Jason is the right person to continue to build upon our firm’s foundation and lead our firm into the future,” says Ritchie. Saginaw, Mich.-based Rehmann (FY14 net revenue of $107 million) principal Randy Rupp succeeded Steven Kelly as the firm’s CEO. Kelly will continue to serve as the firm’s chairman of the board. “Randy has been deeply entrenched in firm operations for years and is a principal architect of the great strides we’ve taken since he joined us more than 30 years ago,” says Kelly. “He’ll continue helping the firm fully realize its strategic plan and ensure that Rehmann clients receive best-in-class service.” Rupp started his career with Rehmann as an intern in 1982. In 1993, he was named a tax principal in the firm’s Saginaw office. He joined the board in 2003 and has served as vice chair for nearly a decade. Joan Davidson joined Wilmington, Del.-based The Siegfried Group (FY14 net revenue of $98 million) as its newly appointed president. She will be working directly with CEO and founder Rob Siegfried and the executive team to help the firm continue its successful growth. Over the past three years, she has served on the firm’s advisory board, making many contributions as a member of its IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 20 leadership committee. Prior to joining The Siegfried Group, she spent nearly 20 years at The Sheridan Group, one of the largest print and publishing service providers in its industry. Heidi LaMarca has been elected MP of Windham Brannon of Atlanta (FY14 net revenue of $21.3 million), succeeding David Kloess. LaMarca joined Windham Brannon in 1994, and serves as a principal and the audit practice leader for the firm’s employee benefit plan services, which includes employee benefit plan audits, Form 5500 filings and advisement. Prior to Windham Brannon, LaMarca worked for KPMG in Atlanta. “On a daily basis, Heidi has demonstrated exceptional leadership skills with her teams, as well as the technical expertise and innovative thinking needed to bring value not only to our clients but to the firm as well,” says Charles McGimsey, practice leader for litigation and support services at Windham Brannon. IPA Aronson of Rockville, Md. (FY14 net revenue of $49.2 million) announced that it has launched its financial advisory services practice, which includes forensic accounting and litigation support, valuations, transaction services, M&A advisory, corporate finance and strategic advisory services. Cleveland-based CBIZ (FY14 net revenue of $600 million) sold its financial services practice in Bethesda, Md., to Richmond, Va.-based Cherry Bekaert (FY15 net revenue of $143.8 million) on Aug. 1. “Our Bethesda financial services practice was relatively small for a large nationally recognized professional business service provider and not of sufficient size and scope to fully capitalize on the market opportunities that exist in the Baltimore/Washington D.C. metropolitan market,” says Steven L. Gerard, CBIZ chairman and CEO. “This transaction allowed us to place our existing staff and clients with a firm where their needs will be better met.” The staff and directors are now part of Cherry Bekaert’s Washington-area practice, based in Tysons Corner, though they will remain in the same offices, the Washington Business Journal reported. “This isn’t the first time the parties have crossed paths. The acquisition comes about 10 months after CBIZ closed its Miami location, citing insufficient scale and resources at that office. At least two partners and 23 CBIZ associates there joined Cherry Bekaert in the process,” the newspaper said. Marcum Search, the executive recruiting affiliate of New York-based Marcum (FY14 net revenue of $385.4 million), has launched a national consulting practice based in South Florida. The Fort Lauderdale practice will be led by Bonnie Koppelman and Randi Valdes. The consulting division will partner with clients to place certified consultants for engagements averaging three to six months, or longer. Consultants will include accounting managers, financial analysts, directors of finance, controllers, business analysts and project management professionals. In her role as vice president of business development, Koppelman will connect with C-suite executives to establish relationships and bring new project opportunities to Marcum Search. In Valdes’ role as vice president, she will be responsible for talent acquisition within the consulting practice. New York based-Mitchell & Titus, the largest minority-owned accounting firm in the U.S., has ended its membership in the Ernst & Young Global network. M&T returned to being an independent, non-network firm on Oct. 30. Albuquerque, N.M.-based REDW (FY14 net revenue of $26.2 million) plans to offer cybersecurity advisory services in 2016, Albuquerque Business First reported. “What we were finding was that technology is impacting our clients and other businesses at a rapid-fire pace, so we’re responding to our clients and the community to identify these game-changing shifts,” Marcus Clarke, principal and director of internal technology, told the newspaper. Clarke said the firm would offer guidance in IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. NOVEMBER 2015 INSIDE PUBLIC ACCOUNTING / 21 terms of regulation, compliance and governance. As a result, the firm will be hiring three to five people in the coming months. Birmingham, Ala.-based Warren Averett (FY14 net revenue of $114.2 million) has expanded into the Atlanta market. With the addition of the Atlanta office, Warren Averett Asset Management now operates in Birmingham, Huntsville and Montgomery, Ala., as well as Pensacola and Tampa, Fla. The Atlanta office will be led by Jim Foster, who brings with him more than 19 years of experience in wealth advisory. IPA Irwin Katz, 96, the founder of Indianapolis-based Katz Sapper & Miller, passed away Sept. 9. “KSM stands for lifetime relationships, integrity and entrepreneurship,” the firm’s website tribute reads. “Mr. Katz did more than embody these principles himself. He instilled them in his firm, and made them an indelible part of KSM’s proud corporate culture.” After serving in World War II, Katz joined Levy & Calderon in 1952, and his name was added to the door the same year. The firm later became Katz Sapper Miller (FY14 net revenue of $58.5 million). George Hillegass, a partner with Warren Averett and a founding partner of Gifford Hillegass & Ingwersen, has died. He was 71, and had been battling pancreatic cancer. “George’s reach was limitless and he touched many lives with his kindness and generosity,” says Karen Kehl-Rose, president of the LEA Global. William Vaughan, founder of the Maumee, Ohio, accounting firm that bears his name, died Sept. 12. Vaughan was 84. Vaughan started the firm in 1959, three years out of college. He had a staff of 10 by 1970 and 50 by the mid-1990s, growth he attributed to “an emphasis on developing capabilities. If you skip that step, you’re in trouble,” he told The Blade in a 1995 interview. John D. Harris, 71, of Elm Grove Wis., and Naples Fla., died Sept. 14. Harris began his career as a CPA for the former Geo S. Olive & Co. in 1965. He became a partner in the firm at the age of 28, eventually becoming MP in 1989. At the end of his career he had worked for Olive more than 30 years retiring as the CEO. He was formerly a resident of Indianapolis. IPA IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT CONSENT. COPYRIGHT ©2015 THE PLATT GROUP/INSIDE PUBLIC ACCOUNTING. April 2009 G REPORT? D SAVE! For Many Firms, A Lateral Partner Hire THE INSIDE PUBLIC ACCOUNTING Provides The Right Prescription For Growth April 2009 Volume 23, Number 4 2009. FINANCIAL & OPERATIONAL PERFORMANCE REPORT CARD A lateral partner hire can be just the right medicine for firms looking to Plante & Moran Readies FIRMS For Leadership Change 4 ORM PEOPLE Former Rea & Assoc. MP Goes Solo ment must be received by May s special price. IPA Subscribers ust have a valid subscription qualify. generate new revenue streams, develop or reinvigorate a niche, expand geographically or grow within a developing service line. 5 According to Allan Koltin, president and CEO of Chicago-based PDI Global, during the past five years, more partners have left the Big Four PCPS Assists Firms With INSIDE Accounting isbefore. offering a tool to quickly to joinPublic the Top 200 firms than ever It is thefirm No. 1 leaders growth strategy The Economic Crisis 6 many firms, he says. their firms with others across the nation. The and for easily compare AICPA / PCPS *Includes shipping ASSOCIATIONS How To Choose The Right Fit For Your Firm 8 REGULATIONS Mark-To-Market On The Hot Seat 10 TRENDS Some Firms Telling Staff “Stay Home” IPA SoFinancial Operational Performance how has the /trend of lateral hiring gained traction? Part Report of it, KoltinCard ranks 23 IPA , stems from the fallout at Andersen, which set the stage for tells metrics to help firms identify areas for needed improvement. growth within other non-Big Four firms. And as firms increasingly becoming more specialized and niche-focused, demand rises for specific expertise. 11 Tracy Gallagher, senior managing director of Cleveland-based CBIZ Tofias,* sees lateral hiring as a Doeren Mayhew Makes A Bold Move 12 OT accept AMEX.) tremendous opportunity for growth. Bringing in a LEADERSHIP specialist to revitalize a niche can produce dramatic Keeping Skills Honed results, he says. For many years, Tofias did “some” To Success Each of the metricsIs Key provides you 13with a business quick and easy snapshot of your overall in the not-for-profit arena. “We had people OTHER NEWS rankings. Broken out by Top Quartile, Middle these rankings doing and it partBottom time but itQuartile, really wasn’t their specific area Association Bulletin 15 Strategic Moves 15 of expertise.” EXPANSION COMPARE Net Revenue – Operational – Net Income – Compensation Metrics provide you with aPeople visual In Thesnapshot News 16 of your firms overall performance in specific ard: areas.* Legal Issues Of Interest/Online 18 19 That changed in 2004 when Mike Burns left Grant Tracy Gallagher Thornton to join Tofias. “Clearly,” says Gallagher, “Mike put us on the map.” Today, according to Gallagher, CBIZ Tofias is the The report card is also customized to firm size based on your firm’s revenues (IPA of Firms. We encourage premier not-for-profit player in the greater Boston area. The firm is @plattgroupllc.com Top 100 firms, $60 million and above, $30involved millionwith to $60 million, $20 million to $30 high-end not-for-profits, including more than a dozen INSIDE PUBLIC ACCOUNTING colleges and universities, major cultural institutions A publication of million, $10 million to $20 million, $5 million to $10 million, $3 million to $5 million, and renowned s completed form to: The Platt Consulting Group museums. “Before Mike came on board, we couldn’t even get our foot and < $3 million.) www.plattgroupllc.com in the door,” he says. www.plattgroupllc.com IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT PUBLISHER’S CONSENT. COPYRIGHT © 2009, THE PLATT CONSULTING GROUP Benchmarking is a systematic process for identifying and implementing 2008, THE PLATT CONSULTING GROUP best practices. Knowledge gained through the benchmarking process can be adapted and incorporated into your firm’s processes. Therefore best practice benchmarking involves the whole process of identifying, capturing, analyzing, and implementing best practices. *Your firm must have participated in the IPA annual survey in order for IPA to provide you the needed data (metrics). More detailed findings are available in INSIDE Public Accounting’s National Benchmarking Report, considered the gold standard for accounting firm benchmarking since 1990. Contact our office for more details or to order your custom Report Card. (317) 733-1920 [email protected] THE 2015 IPA FINANCIAL AND OPERATIONAL REPORT CARD PREPARED FOR Ranking Among All Participating Firms Flintstone Rubble & Company NET REVENUE Average All Participating Firms Your Data Net Revenue Growth Rate (Organic Only) Net Revenue per Charge Hour Net Revenue per Equity Partner Net Revenue per Employee Net Revenue per Square Foot 4.4% $175.23 $1,376,826 $160,715 $503 278 115 300 297 280 of of of of of 507 474 500 505 469 1,281 60.1% 63.1% 79.9% 44.0% 4.0 5.4 34.3 22.7 366 375 380 376 191 348 379 76 224 of of of of of of of of of 473 468 468 472 476 503 501 480 462 Net Income as Percentage of Revenue Fully Loaded Net Income as Percentage of Revenue Net Income Growth Rate (Organic Only) Net Income per Charge Hour Fully Loaded Net Income per Charge Hour Net Income per Equity Partner 34.8% 13.2% -0.9% $60.98 $20.34 $342,018 118 259 326 114 240 329 of of of of of of 475 450 465 459 439 468 Average Equity Partner Compensation Average Non-Equity Partner Compensation Average Professional Staff Compensation $283,657 $179,852 $78,258 351 of 469 250 of 307 171 of 460 OPERATIONS Charge Hours per Professional Staff (Excl. Eq. Ptnrs.) Utilization (All Professional Staff Incl. Eq. Ptnrs.) Utilization (All Professional Staff Excl. Eq. Ptnrs.) Charge Hours by Professional Staff Percentage (Excl. Eq. Ptnrs.) Personnel Costs as Percentage of Revenue Professional Staff : Administrative Staff Ratio Professional Staff : Equity Partner Ratio A/R - Days of Production Locked Up WIP - Days of Production Locked Up NET INCOME COMPENSATION SAMPLE DATA Ranking Among All $10 - $20M Firms 5.0% $146.22 $1,666,552 $182,000 $604 78 34 82 84 90 of of of of of 147 139 143 144 133 1,401 68.3% 72.5% 86.4% 49.6% 5.6 7.9 66.0 30.2 107 117 116 121 44 101 115 21 50 of of of of of of of of of 139 138 138 138 137 143 143 138 130 31.5% 13.8% 7.7% $50.48 $23.01 $464,050 32 83 96 37 75 106 of of of of of of 137 129 135 133 125 136 $410,556 $189,521 $73,161 109 of 60 of 51 of 135 99 133 SAMPLE DATA SAMPLE DATA SAMPLE DATA Average All $10 - $20M Firms Average 2015 Top 25 Best of the Best SAMPLE DATA SAMPLE DATA SAMPLE DATA SAMPLE DATA SAMPLE DATA SAMPLE DATA SAMPLE DATA SAMPLE DATA 5.5% $165.22 $1,756,254 $185,045 $654 1,452 66.8% 70.0% 89.1% 49.5% 6.6 9.4 66.5 22.5 27.5% 14.2% 5.4% $46.88 $24.22 $492,555 $436,598 $204,563 $77,695 16.0% $207.66 $2,587,561 $248,569 $922 1,503 68.5% 72.0% 90.5% 43.6% 7.6 11.5 45.2 20.9 36.5% 31.6% 14.6% $83.95 $70.55 $1,105,675 $995,856 $277,654 $92,548 Total response numbers will change due to the fact that not all respondents provided the requested data. A total of 525 firms participated in the 2015 IPA Annual Survey and Analysis of Firms. Averages exclude all Big 4 data. KEY = TOP 25% of MIDDLE 50% of BOTTOM 25% of Responses Responses Responses The Platt Group LLC / INSIDE Public Accounting 4000 W. 106th St., Suite 125-197, Carmel, IN 46032 Phone: (317) 733-1920 Web: www.insidepublicaccounting.com Source: 2015 INSIDE Public Accounting National Benchmarking Report / Copyright ©2015 The Platt Group / INSIDE Public Accounting INSIDE PUBLIC ACCOUNTING / 1 April 2009 INSIDE PUBLIC ACCOUNTING / 1 April 2009 DID YOU MISS OUT ON LAST YEAR'S BENCHMARKING REPORT? DID YOUOMRID SSER OUTTHO CHAMYA3R1KIA NN GDRESPAOVRET!? EN 20L0A8STRYEEPA ORR'ST BBEYNM Provides Right Prescription ForHire Growth For ManyThe Firms, A Lateral Partner THE 2015 AWARD-WINNING INSIDE PUBLIC Offer valid for IPA Subscribers Only. Offer valid through May 31, 2009. The 2009 report will be available October 2009. Offer valid for IPA Subscribers Only. Offer valid through May 31, 2009. The 2009 report will be available October 2009. Plante & Moran Readies For Leadership Change FIRMS Plante & Moran Readies PEOPLE For Leadership Change Former Rea & Assoc. MP Goes Solo PEOPLE Former Rea & Assoc. AICPA / PCPS MP Goes Solo PCPS Assists Firms With The/Economic Crisis AICPA PCPS PCPS Assists Firms With ASSOCIATIONS The Economic Crisis How To Choose The Right Fit For Your Firm ASSOCIATIONS How To Choose The REGULATIONS Right Fit For Your Firm Mark-To-Market On The Hot Seat 2008 BENCHMARKING REPORT ORDER FORM Your order and payment must be received by May Current IPA Subscribers Only 31 to qualify for this special price. IPA Subscribers 2015 IPA NATIONAL BENCHMARKING REPORT YourOnly. orderSubscribers and payment be areceived by May mustmust have valid subscription $629 / copy *Includes shipping Your Name: Print National Benchmarking Report Name: Your Firm Name: $689 / copy Firm Mailing Name: Address: City: Mailing Address: State: Zip: PDF and PRINT National Benchmarking Report City: Phone: Phone: E-Mail Address: Payment Method: C.C. Account No. Payment Method: E-Mail Address: Check Enclosed Check Enclosed State: MasterCard MasterCard $749 / copy Zip: (Required for PDF) Visa (We DO NOT accept AMEX.) (Required for PDF) Visa (We DO NOT accept AMEX.) 2015 FINANCIAL & OPERATIONAL REPORT CARD* Name that appears on the card: C.C. Account No. Billing Address: Name that appears on the card: Billing Address: Billing Address: Exp. Date: Billing Address: The Financial and Operational Report Card* $589 / copy Three-digit security code from the back of the credit card: *Available to fullyThree-digit participating firms Please allow three security code from the backonly. of the credit card: Make sure your firm in the IPA 2009delivery. Annual Survey and Analysis of Firms. We encourage business days forparticipates preparation and Exp. Date: our readers to take part. Contact us today for more information at [email protected] Make sure your firm participates in the IPA 2009 Annual Survey and Analysis of Firms. We encourage Toreaders place your fax to: (317) 663-1030 send your payment at along with this completed form to: our toorder, take please part. Contact us today forormore information [email protected] The Platt Consulting Group 2015 INTERNAL OPERATIONAL SURVEY REPORTS 4000 Street,orSuite Carmel, along IN 46032-7730 To place your order, please fax to:West (317)106 663-1030 send160-197 your payment with this completed form to: in [email protected] PDF only. Phone: (317) 733-1920 Fax: (317)Available 663-1030 E-mail: Web: www.plattgroupllc.com The Platt Consulting Group th IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE th ALL OR PART OF THIS PUBLICATION WITHOUT PUBLISHER’S CONSENT. COPYRIGHT © 2008, THE PLATT CONSULTING GROUP 4000 West 106 Street, Suite 160-197 Carmel, IN 46032-7730 Firm Administration Report Phone: (317) 733-1920 Fax: (317) 663-1030 E-mail: [email protected] $379 / copy Web: www.plattgroupllc.com IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT PUBLISHER’S CONSENT. COPYRIGHT © 2008, THE PLATT CONSULTING GROUP Information Technology Report $379 / copy Human Resources Report $379 / copy Internal Operational Package* $899 / pkg. revenue streams, develop or medicine reinvigorate niche, expandto Agenerate lateral new partner hire can be just the right for afirms looking geographically or grow withinpresident a developing service According to Allan Koltin, and CEO of line. Chicago-based PDI 5 OPERATIONAL REPORT CARD Global, during the past five years, more partners have left the Big Four 5 31 to qualify for2009 this special price. IPA Subscribers through May to qualify. Only. Subscribers must have a valid subscription *Includes shipping through May 2009 to qualify. PDF National Hard Benchmarking Report No. of copies Copy & PDF Copy - $319/set* 4 geographically or growstreams, within a develop developing service line. 4 AND REPORTS THE 2015 FINANCIAL AND generate new revenue or reinvigorate a niche, expand NoIPA . of copies PDF Copy - $219/copy Current Subscribers Only Hard Copy - $219/copy* PDF Copy - $219/copy Hard Copy & PDF Copy - $319/set* Hard Copy - $219/copy* Provides The Right Prescription For Growth lateral partner hire can be just the right medicine for firms looking to ACCOUNTINGANATIONAL BENCHMARKING BENCHMARKING AT ITS BEST 2008 BENCHMARKING REPORT ORDER FORM No. of copies No. of copies No. of copies No. of copies For Many Firms, A Lateral Partner Hire April 2009 Volume 23, Number 4 April 2009 Volume FIRMS 23, Number 4 ORDER THE 2008 REPORT BY MAY 31 AND SAVE! 6 6 8 According to Allan Koltin, president and CEO of Chicago-based PDI to join the Top 200 firms than ever before. It is the No. 1 growth strategy Global, during the past five years, more partners have left the Big Four for many firms, he says. to join the Top 200 firms than ever before. It is the No. 1 growth strategy for firms, says. So many how has the he trend of lateral hiring gained traction? Part of it, Koltin ORDER FORM tells IPA, stems from the fallout at Andersen, which set the stage for So how has the trend of lateral hiring gained traction? Part of it, Koltin growth within other non-Big Four firms. And as firms increasingly 10 tells IPA, stems from the fallout at Andersen, which set the stage for REGULATIONS becoming more specialized and niche-focused, demand rises for specific Mark-To-Market On growth within other non-Big Four firms. And as firms increasingly TRENDS expertise. The Hot Firms Seat Telling 10 Some becoming more specialized and niche-focused, demand rises for specific Staff “Stay Home” 11 TRENDS expertise. Tracy Gallagher, senior managing director of Some Firms Telling EXPANSION Staff “Stay Home” 11 Cleveland-based CBIZ Tofias,* sees lateral hiring as a Doeren Mayhew Tracy Gallagher, senior managingBringing directorin of Makes A Bold Move 12 tremendous opportunity for growth. a EXPANSION * Cleveland-based CBIZ Tofias, as a Doeren Mayhew LEADERSHIP specialist to revitalize a niche sees can lateral producehiring dramatic Makes A Bold Move 12 Keeping Skills Honed tremendous opportunity for years, growth. Bringing in a results, he says. For many Tofias did “some” Is Key To Success 13 LEADERSHIP specialist to the revitalize a nichearena. can produce business in not-for-profit “We haddramatic people Keeping Skills Honed OTHER NEWS results, did “some” doing ithe partsays. time For but itmany reallyyears, wasn’tTofias their specific area Key To Success 13 Name Is Association Bulletin 15 business in the not-for-profit arena. “We had people Strategic Moves 15 of expertise.” OTHER NEWS People In The News 16 doing it part time but it really wasn’t their specific area Association Bulletin 15 Legal Issues 18 Firm Strategic That changed in 2004 when Mike Burns left Grant Moves 15 Tracy Gallagher of expertise.” Of Interest/Online 19 People In The News 16 Thornton to join Tofias. “Clearly,” says Gallagher, “Mike Legal Issues 18 That in 2004 MiketoBurns left CBIZ GrantTofiasTracy put uschanged on the map.” Today,when according Gallagher, is the Gallagher Interest/Online 19 MailingOfAddress Thornton to join Tofias.player “Clearly,” Gallagher, premier not-for-profit in thesays greater Boston “Mike area. The firm is put us on the Today, according to including Gallagher,more CBIZthan Tofias is the involved withmap.” high-end not-for-profits, a dozen INSIDE PUBLIC ACCOUNTING colleges not-for-profit and universities, andThe renowned premier playermajor in thecultural greaterinstitutions Boston area. firm is A publication of The Platt Consulting Group museums.with “Before Mike not-for-profits, came on board, including we couldn’tmore eventhan get our foot involved high-end a dozen INSIDE PUBLIC ACCOUNTING www.plattgroupllc.com in the door,” says. colleges and heuniversities, major cultural institutions and renowned A publication of City State The Platt Consulting Group museums. “Before Mike came on board, we couldn’t even get our foot IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT PUBLISHER’S CONSENT. COPYRIGHT © 2009, THE PLATT CONSULTING GROUP www.plattgroupllc.com in the door,” he says. 8 Amount Due: Zip Phone IT IS A VIOLATION OF FEDERAL COPYRIGHT LAW TO REPRODUCE ALL OR PART OF THIS PUBLICATION WITHOUT PUBLISHER’S CONSENT. COPYRIGHT © 2009, THE PLATT CONSULTING GROUP Association E-Mail Address *Internal Operational Package includes one electronic PDF report of all three operational reports, above. INSIDE PUBLIC ACCOUNTING NEWSLETTER NEW SUBSCRIBERS ONLY Payment: Check Visa MasterCard American Express Card # Exp. Date Security Code Name PDF Single-User Annual Subscription $519 / yr. Print Single-User Annual Subscription $568 / yr. Print and PDF Single-User Annual Subscription $599 / yr. City Starting at $1,499 / yr. Zip Firmwide PDF Annual Subscription Contact our office for more details. (Required) Billing Address State SPECIAL INSTRUCTIONS: Please make checks payable to: The Platt Consulting Group 4000 W. 106th St., Ste. 125-197 Carmel IN 46032 P (317) 733-1920 www.insidepublicaccounting.com THANK YOU Nov15
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