June 2015
Issue No. 04
CONTENTS
A MESSAGE FROM CLIA
Page 01
A MESSAGE FROM CLIA
NEWS YOU CAN USE
Canada Place Installs
Automated Passport Control
Kiosks
Aseana City Becomes Home to
V.Group Offices and Training
Facility
Page 02
A NOTE FROM
RAPHAEL VON
HEEREMAN
Secretary General,
CLIA Europe
A MEMBER PERSPECTIVE
Dan Farkas
Page 03
CLIA EVENT REPORTS
Congressional Cruise Caucus
CLIA Technical & Regulatory
Forum
Page 04
CALENDAR OF EVENTS
Upcoming Global Events
Page 05
TECHNICAL & REGULATORY
UPDATE
Page 05 - 06
WHAT’S NEW AT CLIA
Page 06
MEMBER SPOTLIGHT
Page 07
PARTNER NEWS
Page 08
Dear Executive Partners,
As CLIA Europe’s new Secretary General, it is a great honor to welcome
you to the latest edition of CLIA’s Executive Partner Cruise News. I have
learned so much since joining CLIA in February, most notably about the
importance of our Executive Partners and the value they bring to our
association. I truly believe it is essential to keep our Executive Partners
engaged in the association’s activities at national, regional and international
levels.
The cruise industry has great potential for growth in Europe. Last year,
more than six million Europeans took a cruise, an all-time industry high.
Since 2008, the number of Europeans choosing a cruise holiday has
increased by 44% and CLIA, together with its partners, continue to work
tirelessly to improve upon this growth rate. Support from all stakeholders
and policymakers is vital to the long-term growth both regionally and
globally.
As CLIA continues to strengthen its presence around the world, we know we
can accomplish great things together with our Executive Partners.
Thank you for your continued support of CLIA and the cruise industry.
Raphael von Heereman
Secretary General, CLIA Europe
1
NEWS YOU CAN USE
CANADA PLACE INSTALLS AUTOMATED PASSPORT
CONTROL KIOSKS
Cruise travelers embarking on Alaskan cruises out
of Vancouver have a new automated option
designed to speed up the clearance process at
U.S. Customs and Border Protection checkpoints.
Ten new kiosks are now in place in the Canada
Place Cruise Terminal, serving as a more efficient
option for travelers moving through customs.
Each passport is cross-checked by security
databases and the documentation is finalized by a
U.S. Customs officer.
Self-serve passport kiosks can process guests up
to four times faster than traditional border
clearance, which results in shorter queues and
more satisfied guests. A recent study of
BORDERXPRESSTM kiosks showed that the
process reduced the average customs delay by 89
percent, shaving 33 minutes off the average wait
time.
“With this launch, Port Metro Vancouver’s cruise
terminal has become the first worldwide to utilize
automated passport control technology for U.S.
bound passengers,” said Peter Xotta, Vice
President of Planning and Operations with Port
Metro Vancouver. “These kiosks will further
enhance the cruise passenger experience at
Canada Place.”
Guests with a U.S. passport, a Canadian passport
or permanent residents of the United States can
use the kiosks. There is no preregistration or
service fee required.
The self-serve kiosks allow guests to scan
passports and confirm identity with a digital
photograph. From that point, the traveler makes
customs declarations for their party (up to four
travelers living at the same address).
Automated passport kiosks have cleared more than
10 million passports since being introduced in 2009
and were named one of the best new travel
amenities of 2013 by USA Today.
ASEANA CITY BECOMES HOME TO V.GROUP
OFFICES AND TRAINING FACILITY
• Two (2) housekeeping cruise ship accommodation
replicas
• An officers’ mess
• A full suite of classrooms and auditoriums
The V.Group/V.Ships representative in the
Philippines, Jamie Stewart stated: “The new offices
will increase our capacity to manage and train
seafarers with a wide range of skills to the highest
international standards. We are now able to offer a
service facility which is second to none and includes
recruitment, technical training, culinary training,
operations, commercial, purchasing, technical support
and IT. The new facility positions the Group within the
heart of Asia, as well as the global shipping
community.”
The growing Aseana City district in Manila is
predicted to become the next business capital of the
Philippines. Burgeoning companies have established
a presence in this area including V.Group, a global
leader in providing independent maritime services.
V.Group, together with the company’s ship
management arm V.Ships, is celebrating the opening
of a major new office and training center in Aseana
City. The sprawling, state-of-the-art facility is intended
to become a center of excellence for the company.
The facility will also help V.Group expand both its
crew capability and other marine services in the
Philippines.
The new office and training facility features:
• World-class training rooms with simulators
including a full mission bridge and engine room
simulator
• A top-notch culinary training center as well as fine
dining rooms for employees
V.Group’s local partners, Pacific Ocean Manning,
North Sea Marine, V.Manpower and Kestral Shipping
will also occupy this new space.
2
A MEMBER PERSPECTIVE
DAN FARKAS
Senior Vice President, General Counsel and Assistant
Secretary
Norwegian Cruise Line Holdings Ltd.
1
4
How long have you been in the cruise
industry and what other
roles/positions have you held?
Please describe your position and
role in the cruise industry.
As General Counsel, I am responsible for all
legal aspects of Norwegian Cruise Line Holdings
Ltd. which encompasses Norwegian Cruise
Line, Oceania Cruises and Regent Seven Seas
Cruises. In addition to legal matters, I have a
broad scope of duties which include, Risk
Management, Corporate Governance and
Compliance, Claims Management and
Government Affairs. As a member of the CLIA
Government Relations Committee, I have had
the honor of working with representatives from
many of the major lines to help influence policy
and shape the future of our industry.
I may be dating myself but I began my career as
a Prosecutor under Janet Reno in Miami-Dade
County. I began working in the cruise industry in
1997 at a law firm that represented most of the
major cruise lines in all business. I then joined
Norwegian in 2004 as an Assistant General
Counsel; I have continued in this department,
adding duties and responsibilities over the
years.
5
What do you believe is the key to
growth in the cruise industry?
What do you believe is the most
significant advancement in the cruise
industry – specifically in your area of
expertise?
2
Though it sounds incredibly basic, the key to
growth for all cruise operators remains getting
the industry’s value message out loud and clear.
The simple fact remains that no other vacation
offers the experience nor affordable prices we
do. No one has to take a vacation, but when
they are looking to do so, they should be
shopping our industry.
From a regulatory perspective, fuel emissions
technology and all of the technological
advancements that have helped the industry
remain trusting stewards of the environment.
These have been the most significant
advancements from both an environmental and
economic perspective.
6
Name a “highlight” in your career.
While I am proud of all of the initiatives that I
have had the opportunity to lead or that have
played a role in during my tenure at
Norwegian, without a doubt the highlight of
my career was being part of the team that
took the company public in January 2013. It
was the culmination of years of hard work
and discipline and watching it all come
together on the first day of trading was an
unforgettable moment.
3
Who do you believe has made an
impact on the cruise industry?
The answer lies not with one person, but the
entire Travel Agent community. Without the
support of our travel partners, there would be no
cruise industry. They have helped us grow, are
the industry’s greatest cheerleaders and are the
first to help us out when we need it.
3
CLIA EVENT REPORTS
CONGRESSIONAL CRUISE CAUCUS
and Patrick Murphy (D-FL) participated in the day's
events. In addition, staff from Senate Majority Leader
Mitch McConnell (R-KY) and House Majority Leader
Kevin McCarthy (R-CA) delivered remarks and offered
insights into the legislative outlook and trends within
their purview. Representing the Administration, Kelly
Craighead from the Department of Commerce’s
National Travel and Tourism Office also addressed
attendees. Teams of CLIA members also called on
legislative offices in the afternoon to discuss the
industry's outlook with members of Congress and their
staff.
CLIA Members partook in a Capitol Hill reception
attended by numerous policymakers and staff.
Last week, CLIA North America held its annual
Congressional Cruise Caucus in Washington, D.C.
Cruise line CEOs, CLIA Executive Partners and
Diamond Travel Agency executives heard from and
engaged with key members of Congress, their staff,
and policy experts on the state of the legislative
and regulatory environments for the cruise industry.
Senator Dan Sullivan (R-AK), Congressmen Carlos
Curbelo (R-FL), Jeff Denham (R-CA),
CLIA Members team up to share the cruise industry’s positive story
with members of Congress. (Left to right: Charles Sylvia, CLIA; Cris
De Souza, Nexion, LLC; Rep. Ileana Ros-Lehtinen (R-FL-27);
Chiara Giorgi, Seatrade Cruise Global; Mole Telfer, MHG
Insurance Services)
CLIA TECHNICAL & REGULATORY FORUM
June 2, 2015 | London
On June 2, CLIA hosted the inaugural Technical &
Regulatory Forum in London at the offices of CLIA
Diamond Executive Partner, Holman Fenwick
Willan LLP. More than 80 CLIA Cruise Line and
Executive Partner members gathered to discuss
regulatory and technical challenges facing the
cruise industry. Subjects included issues related to
the environment, tourism and consumer affairs,
safety, security and health.
David Dingle,
Chairman,
Carnival UK
and Vice
Chairman, CLIA
Europe
addresses
delegates.
The event provided a platform for delegates to gain
insight and discuss the work undertaken by CLIA
with IMO, the EU and other regulators around the
world. Keynote speakers included David Dingle,
Chairman, Carnival UK and Vice Chairman, CLIA
Europe; Bud Darr, Senior Vice President, Technical
and Regulatory Affairs, CLIA Global; Richard Pruitt,
Director of Environmental and Public Health
Programs, Royal Caribbean Cruises Ltd. and Tom
Strang, Senior Vice President of Marine
Operations, Costa Cruises.
"I find these types of CLIA events invaluable in
helping to fully understand the challenges being
faced by our customers,” said Fred Danska, Director
of Cruise Business at Wärtsilä. “We need to know
their business inside out and discussing industry
issues, together in a relaxed environment, is very
worthwhile.“
Flickr:
https://www.flickr.com/photos/cruiseindustry/sets/72
157654061206921
4
CALENDAR OF EVENTS
UPCOMING GLOBAL EVENTS
CLIA Port &
Destination Summit
September 8-9, 2015
Hamburg, Germany
Seatrade Europe –
Cruise & River Cruise
Convention
CLIA Executive
Partner Summit
October 27-29, 2015
Miami, FL
September 9-11, 2015
Hamburg, Germany
CLIA UK & Ireland
Cruise Forum,
Partnership Day &
Annual Dinner
December 10, 2015
London, UK
http://seatrade-europe.com/
TECHNICAL & REGULATORY
UPDATE
New National Transportation
Safety Board (NTSB) Chairman
The Honorable Christopher A. Hart
was sworn in as the new Chairman
of the NTSB Board on May 21,
2015 in Washington, D.C. The
NTSB has five Board Members,
each nominated by the President
and confirmed by the Senate to
serve 5-year terms. Of the five members, the
Chairman and Vice Chairman are designated by the
President, and confirmed by the Senate, for a 2-year
term.
International Maritime Organization (IMO)
The Maritime Safety Committee (MSC), one of the
IMO’s largest committee’s, hosted the 95th Session
June 3-13, 2015 in London. Below are some of the
key agenda items that the CLIA-led delegation
addressed during this session. Click here for the full
agenda.
• IGF Code – gas-fueled cruise ships (expected to
adopt new mandatory code)
• Maritime Security – cybersecurity
• Piracy and armed robbery against ships
• Passenger ship safety; human element, training
and watchkeeping
• Ship design; SOLAS II, evacuation analysis, safe
return to port, watertight doors etc.
• Polar Code
• Unsafe mixed migration by sea
Sharing Our Message – Safety First
The Bahamas Shipowners Association held their
Annual General Meeting on May 28, 2015 in Miami,
FL. Bud Darr, CLIA’s Global Senior Vice President of
Technical & Regulatory Affairs, presented “The
Cruise Industry’s Efforts to Enhance Passenger Ship
Safety.” He spoke to cruise industry safety issues,
including operations, reliability, innovation in design,
emergency planning and polar cruises.
IMO Delegates Visit Seven Seas Voyager
During the 95th session of the Maritime Safety
Committee meetings, Regent Seven Seas hosted
IMO delegation members to tour ms Seven Seas
Voyager in the port of Southampton, UK. The ship
visit familiarized delegates with the safety-related
processes and procedures of a cruise ship, including
survival craft and evacuation, emergency power
generation, fire extinguishing, engine control room,
the navigation bridge, and related human factors.
Participants also had an opportunity to observe a
complete passenger muster.
5
TECHNICAL & REGULATORY
UPDATE
What is Day of the Seafarer?
• An official United Nations international
observance day held annually on June 25.
• Organized by the International Maritime
Organization.
• Engages seafarers to tell us about (and share
photos of) their life at sea and to be
ambassadors for their own industry.
• Raises awareness of seafarers and their
importance to the global economy to the general
public.
• This year’s campaign aims to inspire young
people to consider a #CareerAtSea.
Go to website for further details: Day of the
seafarer 2015.
#Healthypassengers
CLIA will take part later this month in the Centers
for Disease Control and Prevention’s annual
meeting to review Vessel Sanitation Program
manuals. The industry, in conjunction with CDC,
works to prevent and control the introduction,
transmission, and spread of gastrointestinal (GI)
illnesses on cruise ships. The program’s mission is
to:
• Inspect cruise ships in periodic, unannounced
inspections.
• Monitor gastrointestinal illnesses and investigate
or respond to outbreaks.
• Provide health education and reliable and
current public health information to the cruise
ship industry, the traveling public, public health
professionals, state and local health authorities,
and the media.
Click to view the Cruise Industry's Commitment to
Public Health and Medical Capabilities Practice.
WHAT’S NEW AT CLIA
CLIA Names Thomas P. Ostebo
as President and CEO
Thomas P. Ostebo joins CLIA as
President and Chief Executive
Officer on July 6, 2015. A seasoned
senior executive leader, Ostebo
has more than 30 years of
experience leading large,
sophisticated and complex
organizations. He joins CLIA from
the United States Coast Guard
where he served
as Rear Admiral.
Please click
here for the
full release.
CLIA Australasia Releases 2014
Australian Cruise Industry
Source Market Report
CLIA Australasia recently released
the findings from the 2014
Australian Cruise Industry Source
Market Report solidifying Australia’s
position as the world’s fastest
growing source of cruise
passengers with numbers surging
20.4 percent last year to reach
1,003,256 cruisers.
For a copy of the report, visit
www.cruising.org.au
6
Cruise Industry Response to
Outbreak in the Republic of
Korea
In response to the MERS outbreak
in the Republic of Korea, CLIA has
been working to support member
cruise lines and partners through
ongoing updates and
communication. CLIA also
supported UBM’s decision to cancel
SeaTrade Cruise Asia determining
it was the best course of action
under the current circumstances.
MEMBER SPOTLIGHT
Amadeus North America, Inc.
www.amadeus.com
FleetPro Passenger Ship Management
www.fleetpro-psm.com
As the largest transaction processor for the travel and
tourism industry, Amadeus is the trusted technology partner
to the cruise industry and travel customers of all sizes and
in all sectors. The company provides distribution, IT and
point-of-sale solutions to help customers adapt, grow and
succeed. Amadeus is now committed more than ever to
serving the North American market. With offices in Miami,
Toronto, Boston, Tucson, Chicago and Dallas, the
company is immersed in the culture of travel across North
America. The philosophy, approach and organization have
evolved to better serve North American customers because
we now have a keen understanding of the unique
challenges and opportunities ahead. Presence in 195
countries gives Amadeus a global footprint and the breadth
of an international perspective on the increasingly fluid and
interconnected cruise industry.
FleetPro Passenger Ship Management, the largest passenger
ship management company in the world, is an expert at managing
a combined fleet of ocean-going passenger ships, expedition
cruise ships and river cruise ships in excess of 67 vessels. What
distinguishes FleetPro is a hands-on managing approach with
extremely strong technical and top-notch hotel operation
expertise. This allows FleetPro to service a wide array of clients in
the demanding global arena of river cruise operations, ocean
going cruising and the itinerary-intensive expedition cruise
segments. FleetPro is set to grow its fleet and client base to
assure an even stronger market position. The demanding task of
running passenger ships, the many new rules and legislation that
are in effect, makes the FleetPro managing structure a preference
over maintaining operations in-house. The expertise offers the
opportunity for FleetPro clients to expand in expedition, ocean
cruising or river cruising markets, which is essential in today’s
market where we see such
strong growth in
experienced travelers
eager to explore new
programs.
Singapore Tourism Board
www.yoursingapore.com
Lloyd’s Register
www.lr.org/marine
The Singapore Tourism Board (STB) is a leading economic
development agency in tourism, one of Singapore’s key
service sectors. Known for partnership, innovation and
excellence, STB champions tourism, making it a key
economic driver for Singapore. It continues to market
Singapore’s mult​i-faceted appeal as a premier business,
leisure, healthcare and education destination, and offer
empowering and customised experiences through the
"YourSingapore" destination brand. The Cruise Division
within STB is tasked with growing Singapore’s cruise
industry through maximizing the economic spin-offs
accruing from cruise tourism to Singapore. The team
promotes cruise tourism within the region and beyond with
the goal of making Singapore the
year-round homeport of choice in
Asia.
Lloyd’s Register is the world’s premier ship classification
society, founded in 1760. The classification services, from
conceptual design appraisal, through design approval,
construction and in-service survey, continue to benefit the
rapidly expanding cruise market. At the forefront of cruise
ship innovation, the Lloyd’s Register Group has been
instrumental in the development of the increasingly large
cruise vessels over the last forty years. The company
provides unrivalled passenger safety surveys through a
worldwide surveyor network as well as business support,
technical advice training and advisory services to the cruise
industry from Passenger Ship Support Center teams
located in Southampton and Florida. Over the past few
years, the company has greatly expanded
its technical consultancy expertise through
the acquisition of various entities with
specific focus on environmental services,
human factors, greenhouse gas emission
verification, noise and vibration control,
fluid dynamics, hydrodynamics, machinery
dynamics and structural analysis.
7
PARTNER NEWS
Emirates
Cruise the Saint Lawrence
Association
Emirates Becomes New Sponsor of the FA
Cup for the Next Three Years
Saguenay unveils its letters and celebrates the
Port Village area’s official inauguration
DP World UAE
DP World Shares Cruise Industry Experience
with Kuwait Ports Authority
Port of Tyne
Greater Fort Lauderdale Convention
and Visitors Bureau
Steamship Mutual
First Port Of Call For Regions Iconic Attractions
Celebrating Caribbean Heritage Month in Style
Underwriting Results Propel Steamship Mutual
Forward
Port Everglades
U.S. Virgin Islands Department of
Tourism
5th Annual Keep Port Everglades Shipshape
National Tourism Month to be Celebrated in the
USVI
Singapore Tourism Board
PCMA’s Global Expansion Plans in Asia Take
Shape in Singapore
Holman Fenwick Willan
Bureau Veritas Marine Inc
Wärtsilä
Bureau Veritas Publishes Current and Tidal
Turbines Guidelines
New Wärtsilä 31 Engine Achieves Guinness
World Records Title
Cruising.org
Cruise Bulletin June 2015
Cruiseforward.org
CLIAFan
8
@CruiseFacts