AT&T World
SM
International services to keep
you connected at home and abroad.
• International Long Distance
• Packages for Canada and Mexico
• International Roaming – Voice and Data
“Best Wireless
Service Provider
in the World.”
– Awarded by
Business Traveler,
January 2009 issue
*The most phones that work in the most countries.
INL BR T 0409 0304 Da
International Long Distance
When you are calling from the U.S.
Direct dialing from your AT&T wireless phone provides
convenience and easy-to-use benefits you can’t get with
calling cards:
•Direct dialing – no need to remember PIN numbers or
routing phone numbers
•Premier call quality
•No maintenance fees, connection fees or expiration dates
AT&T World Connect® $3.99/month
LOW international long distance rates from your
wireless phone to over 220 countries from the U.S.
Sample AT&T World Connect International
Long Distance Rates (per minute)
Country/
Destination
To Wireline
To Wireless1
United Kingdom
8¢
28¢
Japan
9¢
24¢
Australia
9¢
24¢
France
9¢
22¢
Germany
9¢
26¢
Italy
9¢
26¢
Israel
9¢
18¢
Mexico
9¢
25¢
China
15¢
18¢
Dominican Republic
18¢
27¢
Canada
19¢
19¢
Philippines
23¢
25¢
India
32¢
35¢
Jamaica
36¢
49¢
Rates effective 11/1/08. For a complete list of countries and rates,
please visit att.com/global.
Some international carriers charge AT&T higher prices to terminate
calls on wireless devices and to specialized services (e.g., Premium
Rated Services) versus wireline phones. In order to recover these
additional fees, AT&T shall add a mobile termination charge to
these types of calls. The rates in the “To Wireless” column include
these charges.
1
Packages for Canada and Mexico
Whether you travel to Canada or Mexico or just make
international calls to these countries from the U.S., AT&T
offers cost-effective international calling packages to fit
your needs.
AT&T Canada $4.99/month2
SM
Low international rates when you travel to
or call Canada.
59¢ per minute while traveling in Canada
9¢ per minute when calling from the U.S.
AT&T Mexico $4.99/month2
SM
Competitive rates allow you to stay in touch, no
matter where in Mexico you go or call.
59¢ per minute while traveling in Mexico
When calling from the U.S.:
9¢ per minute to Mexico wireline
25¢ per minute to Mexico wireless
When in Mexico, select Telcel, AT&T’s partner operator.
Please visit telcel.com/internationalvisitors for details.
International Text Messaging3
Text messaging is a convenient and affordable way to
keep in touch with your friends and family living abroad.
It’s easy to send text messages from the U.S.: just enter
“+” followed by the country code and the wireless number
or email address of the recipient. Get an International
Long Distance Text Messaging package and save up to
50% over standard rates. For only $9.99 a month, you
can send 100 text messages from the U.S. to over 160
countries.
For rates and a complete list of countries to which
you can send text, picture and video messages,
visit att.com/text2world.
Outside this destination, standard rates apply.
Compatible device required. See Rate Plan Brochure for rates.
2
3
International Roaming
When you are traveling outside the U.S.
Voice
Take wireless service from AT&T with you as you travel to
over 200 countries. With AT&T, you can be reached using the
same wireless number you use in the U.S. Stay in touch with
the largest global coverage of any carrier worldwide.
AT&T World Traveler $5.99/month
SM
Stay connected while traveling to over 200 countries, plus,
get OUR BEST roaming rates in over 85 of those countries.
Sample International Roaming Rates (per minute)
Country/
Destination
AT&T
Pay-Per-Use Rates
AT&T World
Traveler Rates
Canada
79¢
59¢
Mexico
99¢
59¢
France
$1.29
99¢
Germany
$1.29
99¢
Italy
$1.29
99¢
U.K.
$1.29
99¢
Australia
$1.69
$1.29
Bermuda
$1.99
$1.69
Jamaica
$1.99
$1.69
Dominican Republic
$1.99
$1.69
Brazil
$2.29
$1.99
China
$2.29
$1.99
Hong Kong
$2.29
$1.99
Singapore
$2.29
$1.99
Japan
$2.29
$1.69
Data
Use your wireless device from AT&T to connect to the
Internet, text message and email in over 160 countries.4
Pay-Per-Use International Data Rates
$.015/KB in Canada; $.0195/KB in the rest of the world.
Text Messages: 50¢ to send
Picture & Video Messages: $1.30 to send
Home pay-per-use or package rates apply to all text, picture or
video messages received when roaming internationally. See Rate
Plan Brochure for rates.
Get Directions While Traveling Abroad5
Sign up for AT&T Navigator Global Edition for $19.98/
month6 and get real-time GPS enabled turn-by-turn
directions on your device (or PDA) while traveling in the
U.S., Canada, Mexico, Western Europe and China. For details,
including country coverage, capable devices and terms and
conditions, please visit att.com/locationbasedservices.
Compatible device required.
Available on select devices while traveling in select cities/
countries. International roaming service required.
6
International data rates apply for content downloaded to the device.
4
5
International Roaming
When you are traveling outside the U.S.
International Data Packages
BlackBerry®/iPhone®/PDA/Smartphone – Must be
added to an existing domestic data plan.
Price
Includes
Other Countries
$24.99/mo
20MB in over 85 countries
Overage: $.005/KB
$.0195/KB
$59.99/mo
50MB in over 85 countries
Overage: $.005/KB
$.010/KB8
$119.99/mo
iPhone only
100MB in over 85 countries
Overage: $.005/KB
$.010/KB8
$199.99/mo
iPhone only
200MB in over 85 countries
Overage: $.005/KB
$.010/KB8
PC Card – DataConnect North America Plan 9
Price
$109.99/mo
Includes
• 5GB domestic usage
Overage: $.49/MB
• 100MB data usage in
Canada and/or Mexico
Overage: $.005/KB
PC Card – DataConnect Global Plans
Price
$139.99/mo
$229.99/mo
Other Countries
Includes
$.0195/KB
9
Other Countries
• 5GB domestic usage
Overage: $.49/MB
• 100MB in over 85 countries
Overage: $.005/KB
$.0195/KB
• 5GB domestic usage
Overage: $.49/MB
• 200MB in over 85 countries
Overage: $.005/KB
$.0195/KB
For specific countries and carriers,
please visit att.com/dataconnectglobal.
8
Rate outside the discounted countries is $.010/KB except in Algeria, Azerbaijan, Belarus,
Bosnia/Herzegovina, Brunei, Faroe Islands, Kuwait, Macedonia (former Yugoslavia),
Maldives, Mongolia, Qatar, Saudi Arabia, Tunisia, Turkey, United Arab Emirates (UAE) and
Venezuela where the rate is $.0195/KB.
9
AT&T also imposes a monthly Regulatory Cost Recovery Charge of up to $1.25 to help
defray costs incurred in complying with State and Federal telecom regulations, State and
Federal Universal Service Charges, and surcharges for customer-based and revenue-based
state and local assessments on AT&T. These are not taxes or government-required charges.
AT&T World Advantages
SM
Wherever the world takes you, AT&T World connects you
with the best technology, low rates and the widest coverage
on earth. Our GSM™ wireless network is the world standard,
allowing you to stay connected to people and information
around the globe.
•Call over 220 countries from the U.S.
•AT&T offers low international long distance rates with
AT&T World Connect®
•Enjoy the broadest global coverage of any U.S. wireless
provider with voice roaming in over 200 countries and
data access in over 160 countries
•While traveling abroad, you can be reached at your
regular wireless number
•Save with our AT&T World Traveler package, which
provides you discounted roaming rates in over 85
countries, including Canada and Mexico
SM
•Keep in touch with international text, picture and video
messaging from the U.S. and while abroad
•Choose from the most robust collection of world phones
and devices, including new 2100 MHz devices for travel to
Japan and South Korea
•Enjoy our high-speed EDGE network in over 100 countries,
and the ultra-fast 3G network in over 65 countries and
growing, including Japan, Mexico, the U.K. and Canada
Know before you go
Follow these tips before you leave the U.S.:
1.Visit att.com/travelguide to see if service is
available where you’ll be traveling and if your
wireless device is compatible.
2.Verify that your wireless account is set
up for International Roaming by calling
1-866-MOBILITY.
3.For dialing instructions, country lists,
standard and discounted rates and more, visit
att.com/global. iPhone® users, be sure to
visit the travel tips page for ways to control
international roaming data costs.
FAQs and How-Tos
Q.How do I get International Services added to
my account?
A. It’s easy. If you do not already have International
Services, just contact your sales representative or call
1-866-MOBILITY and say you are interested in activating
International Services on your account.
Certain restrictions apply.
Q.How do I make an international long distance call
from the U.S.?
A. Enter “+” (or 011) followed by the country code and local
number you wish to call.
Important Note: When calling or sending text messages
to certain countries such as Canada, Jamaica and many
other Caribbean locations, an international dialing feature
is not required. Simply dial “1” plus the wireless number of
the recipient.
Q: Where do I find country codes and rates for dialing
internationally from the U.S.?
A. For a complete list, please visit att.com/global.
Q.How do I dial a “local” number while roaming
internationally?
A. In most countries, dial the local number just as you would
from a wireline phone.
Q.How do I place a call or send a text, picture or video
message back to the U.S.?
A. Enter “+” then “1” followed by the area code and the
number you are contacting. With most GSM™ devices, the
“+” sign will appear if you press and hold the “0” key.
Q.How do I contact International Customer Service
while traveling abroad?
A. When traveling outside of the U.S., call +1-916-843-4685
(a free call from your wireless device). Tell them your
location, your inquiry, your wireless number and a number
at which you can be reached.
Q.How am I charged for calls made and received while
traveling abroad?
A. You will incur a flat, per-minute, roaming airtime charge
for calls placed and received while traveling abroad.
Additional charges may apply for emergency or directory
assistance calls.
Data is typically billed per KB.
Q.How do I check voicemail messages while
roaming abroad?
A. 1. Press and hold the voicemail retrieval key on your
device (this is typically the “1“ key).
2. Interrupt your personal greeting by pressing
the “*” key and enter your voicemail password.
ote: In some cases, you may reach the main voicemail
N
system greeting. If so, just enter your 10-digit wireless
number, then follow step 2.
International roaming charges will apply.
Q.Do I need a special device when traveling to Japan
or South Korea?
A. Yes, you’ll need a device that operates on 3G technology
at 2100 MHz to roam in Japan and South Korea. AT&T
sells several devices like the BlackBerry® Bold™, Samsung
BlackJack™ II, HTC FUZE™, TREO 750 and PC cards for
travel worldwide, including Japan and South Korea.
AT&T World Quick Reference Guide
SM
When outside the U.S.
Call International Customer Care at
+1-916-843-4685 (a free call from your wireless device)
aking calls and sending messages while outside the U.S.
M
•Calls or text, picture or video messages to the U.S.:
Dial “+” (1) (area code) (local number)
•Calls or messages to another country:
Dial “+” (country code) (local number)
Tip: With most GSM™ devices, the “+” key will appear
on your screen if you press and hold down the “0” key.
Making calls and sending messages from the U.S.
•Calls to another country:
Dial “+” (or 011) (country code) (local number)
•Calls to Canada and many Caribbean locations:
Dial “1” (area code) (local number)
FAQs and How-Tos (continued)
Q.Can I use my wireless phone while on a cruise?
A. Yes. AT&T offers wireless voice and data service on
over 130 major cruise ships. The cruise ship rate of
$2.49/minute applies. For details, check
att.com/global.
Q.Can I access data services while
traveling abroad?
A. Text messaging is typically available in all countries in
which AT&T has international voice roaming service
(over 200 countries). Picture, video messaging and GPRS
data services are available in over 160 countries. UMTS
high-speed data service is available in over 65 of those
countries. For details, check att.com/global.
AT&T World Quick Reference Guide
SM
hecking voicemail while outside the U.S.
C
1.Press and hold the voicemail retrieval key on your device
(typically the “1” key).
2.Interrupt your personal greeting by pressing “*”.
3.If requested, enter your voicemail password.
Note: In some cases, you may reach the main voicemail
system greeting. Just enter your 10-digit wireless number,
then follow steps 2 and 3. International roaming charges
will apply.
Accessing an international network
• Before traveling, an International Roaming feature must be
activated on your account.
• If you experience service issues, turn your phone
off for one minute, then back on.
• Be sure your phone’s frequency band is set to “automatic”.
• If you are not receiving email, detach your (BlackBerry®/PDA)
battery and then reinsert it.
• If your PC card is not registering, remove the card; reboot
computer; reinsert PC card.
Q.What steps should I take if my data services are not
registering upon my arrival abroad?
A. If you are having difficulty using data services outside the
U.S., try these trouble-shooting steps:
1. For PDAs/BlackBerry®: Remove battery and reinsert.
2. Try manual scanning (not available in Canada or
Mexico): Settings> Options> Network> Change network
selection to manual> Click scan for new network>
Select a network other than the one on which you are
currently registered.
3. For PC cards: Remove card; reboot computer;
reinsert card.
4. For PC cards: If connecting using the AT&T
Communications Manager, click Connections, then click
Non-Accelerated.
Q.How am I charged for data usage outside
the U.S.?
A. International roaming rates apply for any voice or data
usage outside our domestic coverage area. International
data usage is not included as part of your domestic data
plan. We suggest signing up for one of AT&T’s Data Global
Plans that can save you money on your international data
usage. For details, please visit
att.com/global.
Q.How can I keep my data charges predictable when
I use my iPhone® outside the U.S.?
A. Here are some easy ways to help you minimize
international data charges when you travel abroad
with iPhone:
-
-
-
-
-
Turn Data Roaming “OFF”
Use Wi-Fi instead of 3G/GPRS/EDGE
Turn Fetch New Data “OFF”
Consider purchasing an International Data Package
Reset the usage tracker to zero
For more information on these tips,
visit att.com/wirelesstraveltips.
Rates subject to change. Compatible phone/device required. Certain
billing and credit restrictions apply. Rates apply to AT&T’s wireless
customers only. MEdia™ and Data: See MEdia Brochure for details on
Text/Instant Messaging, Picture and Video Messaging and MEdia Net, or
visit att.com/mediaterms. International Long Distance: Calling to
some countries may not be available. Rates shown are cost per minute.
Must meet credit guidelines for International Long Distance Service.
Many telecommunications companies outside the United States now
impose additional fees to complete telephone calls to wireless devices,
including wireless phones, pagers, personal computers and personal
digital assistants. These additional fees also apply to ranges of telephone
numbers for special services as designated by the foreign telephone
administration (e.g., Premium Rated Services); such special services may
or may not be wireless. In order to recover these additional fees, AT&T
adds a wireless termination charge to all calls completed to wireless
devices and special services in the affected countries. The charge amount
varies by country and applies to all calls that are placed to a wireless
device or special service. The customer will see only one per-minute price
on their bill for a call where this charge applies. This single per-minute
price is a combination of our international dialing rate and the wireless
termination charge. This information may change from time to time. Be
sure to check the codes and rates periodically for current information. If a
customer calls an overseas landline number and the call is forwarded to a
wireless number where the additional charge applies, then the customer
will be billed the mobile terminating rate. Rates apply throughout the
same footprint in which the customer’s airtime package minutes apply.
International Roaming: Your plan may include the ability to make
and/or receive calls while roaming internationally. Certain eligibility
restrictions apply which may be based on service tenure, payment history
and/or credit and AT&T, in its sole discretion, may block your ability to
use your phone while roaming internationally until eligibility criteria are
met. See att.com/global for more information. All countries may not
be available for roaming. All carriers within available countries may not
be available on certain plans or packages. When outside the U.S., Puerto
Rico and USVI, you will be charged normal international roaming airtime
rates when incoming calls are routed to voicemail, even if no message is
left. International roaming rates, which vary by country, apply for all calls
placed or received while outside the U.S., Puerto Rico and USVI. Please
consult att.com/global for a list of currently available countries and
carriers. Availability, quality of coverage and services while roaming are
not guaranteed. Billing may be delayed up to three billing cycles due to
reporting between carriers. Taxes are additional. Receipt of Visual Voicemail
messages when roaming internationally are charged at international
data pay-per-use rates unless customer has an international iPhone®
data plan, in which case receipt of iPhone® Visual Voicemail messages
decrement Kilobytes included in the international plan. If you want to
block the ability to make and/or receive calls or use data functions while
roaming internationally, you may request that by calling 1-916-843-4685.
International Data: Wireless phone from AT&T required for activation of
international data plans. For a complete list of discounted countries and
for complete terms and conditions for all international data plans, go to
att.com/dataconnectglobal. See International Data Solutions Brochure
for details or visit att.com/mediaterms. International Data Plans may
require a one-year service commitment. Many devices, including iPhone,
transmit and receive data messages without user intervention and can
generate unexpected charges when powered “on” outside the United
States, Puerto Rico and USVI. AT&T may send “alerts” via SMS or email, to
notify you of data usage. These are courtesy alerts. There is no guarantee
you will get them. They are not a guarantee of a particular bill limit. Cruise
Ship Roaming: Cruise ship roaming rates apply for calls placed or data
used while on the ship. Intellectual Property: Research In Motion, the
RIM logo, BlackBerry and the BlackBerry logo are registered with the U.S.
Patent and Trademark office and may be pending or registered in other
countries. These and other marks of Research In Motion Limited are used
under license. The GSM lettermark is a trademark of the GSM Association.
© 2009 Intellectual Property. All rights reserved. AT&T, the AT&T logo and
all other AT&T marks contained herein are trademarks of AT&T Intellectual
Property. All other marks contained herein are the property of their
respective owners.