Smart. Simple. Personal.
Dwight, Financial Intranet from Pima Federal Credit Union
“Our time-cost savings since moving to Intranet Connections is incalculable for us. We have eliminated sending
15 to 20 company-wide emails daily and avoided recreating well over 850 documents on our intranet. Talk about
cost savings!”
RYAN SONNENBERG | Community Stewardship Officer - Pima Federal Credit Union
Ryan Sonnenberg, Community Stewardship Officer at Pima Federal
Credit Union, didn’t realize his journey to make his credit union one of the
best employers in Arizona would turn him into an intranet guru.
Intranet Connections provided simple, easy-to-use intranet software that
allowed Pima Federal Credit Union’s intranet to be deployed and ultimately engage their employees quickly. Their intranet, instantly named
– “Dwight”, was given a persona and personality of its own, becoming
the ‘Employee Know-it-All’ by easily locating resources, disseminating
company information and centralizing social forums for the credit union.
Overview
Country or Region: United States
Industry: Finance
Customer Profile
Pima Federal Credit Union opened
in 1951 and has grown with over
51,000 members, 7 different
locations, 150 employees and assets
of over $400million (US).
Business Situation
Searching to connect geographically
distant employees and replicate
their workplace culture online,
Pima Federal Credit Union wanted
an intranet that would help their
executives connect with employees
no matter their location, translate
their corporate culture online and
centralize important resources, such
as online forms and policies.
Solution
Intranet Connections provided
single, simple intranet platform
that delivered all of the above:
centralized document management,
company-wide communications,
online collaboration and employee
networking tools.
Benefits
• Eliminated IT Intranet
Administration
• Centralized Document
Management
• Enabled Executive Involvement
• Increased Employee Engagement
An Endless Commitment
to Employee Satisfaction
Pima Federal Credit Union was in
Pima Federal Credit Union’s drive
would. Being a financial firm we
search of a solution that would help
to deliver a rich online culture and
are quite focused on security, so it
their executives connect with their
complete resource center for their
was also important that we kept our
employees across seven different
team.
information in-house on our servers.
branches, as well as provide communication, resources and support for employees no matter their
A Comprehensive,
Simple Intranet Solution
Intranet Connections could deliver
just that.”
Working with the Intranet Connec-
geographic location. Provisioning a
solution to meet these needs would
After evaluating Intranet Connec-
tions’ Support Services Team it took
be no easy task. Pima Federal
tions, SharePoint and a number of
Pima Federal Credit Union’s IT staff
Credit Union had been down the in-
other cloud-based, SaaS intranet
a short time to set-up their Intranet
tranet deployment road before with
platforms, the Pima Federal Credit
Connections intranet in-house
their Bitrix intranet solution, when
Union Team came to a consensus
on the Pima Federal Credit Union
they realized it could never meet
that Intranet Connections was the
servers. After that, the Human
their expansive needs.
right intranet solution.
Resource Department at the credit
Determined to get the right re-
Ryan Sonnenberg, Community
tranet to meet the needs and wants
sources and support in place for
Stewardship Officer at Pima Fed-
of their employees.
their valued team members, the
eral Credit Union, summarizes the
Pima Federal Credit Union Human
decision saying: “After evaluating
“I, a Human Resource employee,
Resources Team, IT Team and
a number of intranets, Intranet
have been the primary intranet
Executive Team went back to the
Connections was the clear winner.
administrator. Our IT Department
drawing board evaluating a new set
It was so easy to set-up and didn’t
was involved in the initial set-up,
of intranet software vendors that
require the purchase of extra mod-
but other that they have been
could match their functionality with
ules or consultants, as SharePoint
hands-off. Taking advantage of our
union took over deploying their in-
EXECUTIVE ENGAGEMENT THAT INSPIRES
hot summers in Arizona, I stayed
inside last July and made our vision
of ‘Dwight – The Ultimate Employee
Know-IT-All’ intranet a reality.”
Pima Federal Credit Union, created
the persona and personality around
their intranet, named Dwight, from
the the office know-it-all character
Dwight Schrute, from the hit NBC
television series The Office.
With a laser focus to become one
of Arizona’s top employers, Pima
Federal Credit Union worked hard
to deliver an intranet that would engage, inspire, organize and connect
employees. That is exactly what it
has done, yielding many benefits to
the credit union team, the members
and the community.
A Centralized Resource,
An Optimal Experience
Document management was one of
the first requirements that sent Pima
Federal Credit Union searching for
an intranet, but it ended up being
just one of the many requirements
that was filled by Intranet Connections.
With over 150 employees in seven
different branch locations, finding
and utilizing the most recent version
of a policy or document was a
daily struggle for employees on the
“Honestly, the time-savings we
benefited from using Intranet
Connections are incalculable.”
RYAN SONNENBERG
COMMUNITY STEWARDSHIP OFFICER
PIMA FEDERAL CREDIT UNION
shared document server. Moving
all offline documents online with
Intranet Connections has yielded
significant time-cost savings for
Pima Federal Credit Union.
“Honestly, the time-savings we
benefited from using Intranet
Connections are incalculable. By
switching to Intranet Connections,
we were able to quickly and easily
manage, update, and create over
850 documents. This process was
full-time under our previous intranet
provider, now we do it in a matter of
minutes,” explained Sonnenberg.
Executive Engagement
That Inspires
Dwight, Pima Federal Credit Union’s
intranet, certainly got employees
talking and interested into what was
happening on their intranet. The
Executive Team quickly got involved
with a weekly blog from the CEO,
Nathanael Tarwasokono, another
from the Vice President of Human
Resources, Beverly Armendariz,
and many blogs from various other
credit union executives.
Tarwasokono holds the symbolic
employee engagement trophy, but
Armendariz is still in hot pursuit.
Bridging Geographic
Distance with Culture
Dwight delivers more than just
resources to Pima Federal Credit
Union, he translates the corporate culture for all team members.
Focused on a culture of appreciation and transparency, Pima Federal Credit Union keeps their team
members informed about all company news and activities seamlessly
through their intranet.
With 120 of their 150 employees
logged onto their intranet daily, this
is a good measurement of how well
this message has been received.
“The goal of deploying our intranet,
Dwight, has always been to help our
team members feel more connected and appreciated. A nice benefit
of having connected, happy team
members is this generally translates
to connected, happy credit union
members,” Sonnenberg proudly
touts.
The Executive Team has become
intimately involved with employees
on their intranet, so much so that
they have an unofficial contest to
see which executive can engage
with the most employees through
their weekly blogs. At this point,
Since the launch of Dwight at Pima
Federal Credit Union last August,
the time-cost savings and employee
engagement have skyrocketed. The
benefits are meaningful, measureable and continue to grow.
BNA
Established in 1999, Intranet Connections has a rich history in the intranet software industry. With over
1,600 organziation utilizing Intranet Connections, we have an intranet that addresses your needs:
Healthcare Intranet
Financial Intranet
Corporate Intranet
Our three product offerings are based on the implementations and evolutions of our customers’ intranet
successes, including: banks, credit unions, insurance companies, mortgage brokers, financial firms,
hospitals, medical center, hospices, long-term care facilities, public services, non-profits, associations
and professional service firms; some of which have been with us from the beginning.
A FEW OF OUR HAPPY CLIENTS
Intranet Connections: A Company with Values
We have thrived in the competitive industry of business intranet software because of the core principles
our company was founded upon: SIMPLICITY, POSITIVITY, INTEGRITY, CREATIVITY and EMPATHY.
Woven into the fabric of our company and software, we strive to embody these values in every avenue
of our customer’s experience with Intranet Connections.
Simplicity
Positivity
Integrity
Creativity
Empathy
The core concept that drove
the creation of Intranet
Connections software was
KISS (Keep It Simple Silly).
As our company grows,
the concept of simplicity
has evolved into a more
customer-centric version
where we ask “How can we
make life simpler?”
We bring energy and
enthusiasm to our work, so
our customers can have a
positive experience doing
their work. We believe that
as a team, we can tackle
hurdles and achieve great
things, and that our software
can inspire a positive
workplace.
We have survived this
many years because of
our continued product
innovation, integrity and
authenticity. We have
inspired intranet champions
and advocates, and are
proud to have customers
that have been with us for
over a decade, still going
strong!
How an intranet makes an
employee feel, and they
ways in which they interact
with it, are very important
to us. We build innovative
and creative interfaces that
are easy-to-use with robust
functionality to support
them. It is a very creative
process.
The relationships we build
with our customers, and the
connections we make, is
what sets us apart. It’s not
just about selling software
– you can’t make an impact
with just technology. We put
ourselves in our customer’s
shoes and truly listen to
their needs.
Connect with us
+1 604-924-9770
www.intranetconnections.com