Overcoming five roadblocks in your service desk journey: Get READY NOW
Do you recognize ITSM service desk roadblocks?
1
Service desks
2
Self-help
portals
Too reactive. They
need to identify
issues proactively.
Service desk users
can’t find the
answers they seek.
2
1
Employee self-service
Social self-service
• Provide an engaging service portal.
• Enable context-aware search.
• Capture organizational knowledge.
• Share and reuse knowledge.
Race ahead with an ITSM solution
that is READY NOW
HPE Service Anywhere is a cloud-based IT
service management solution that helps you
improve staff efficiency, customer satisfaction,
and service quality.
Ready-to-go SaaS architecture
IT struggles to create and maintain a base of
relevant knowledge.
3
85%
4
of Fortune 500 organizations will be unable to
exploit Big Data for competitive advantage
through 2015.1
Users are turning to alternatives for service
desk support.
54%
5
HPE Service Anywhere removes the roadblocks
and accelerates your service desk journey.
of workers will instead seek out the
Internet, coworkers, local tech support, or
their peers.2
Service desks are burdened with too many
manual tasks.
Here’s the bottom line: You need an IT Service Desk
that’s ready to go and gives your users relevant,
issue-specific answers.
3
Knowledge management
• Build a knowledge base.
• Extract knowledge from your environment.
4
Lower,
predictable
costs
Up and
running
quickly
Big Data
ready
Specifically
designed for
IT service
desks
5
Hot-topic analysis
Automated actions
• Identify patterns and trends.
• Fix problems proactively.
• Automate common service desk tasks.
• Automate the handling of tickets.
Check out HPE Service Anywhere. Begin with a 30-day free trial, and be
READY NOW
Learn more and register for your free trial at hpe.com/software/servicedesk
© Copyright 2014–2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products
and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard
Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
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2
Gartner Research, “Information 2020: Big Data and Beyond,” July 2013.
Forrester, “This Isn’t Your Grandfather’s Service Desk,” by Amy DeMartine, November 15, 2013.
4AA5-3232ENW, July 2016, Rev 3