Creating Your Résumé and Cover Letter UNK Academic & Career Services ♦ MSAB #140 ♦ 308-865-8501/8932 ♦ careers.unk.edu Rev. 9/12 2 WRITING A RÉSUMÉ A résumé is a concise document – a snapshot – of your relevant education, experience, and skills. It is often the first item that a potential employer sees, and is used to screen applicants competing for a position. Obviously, you want your résumé to screen you in, leading you to the next step in the job search process. With that in mind, develop your résumé so it supports your career objective, i.e., use it to present evidence showing that you have the Visit Academic skills and knowledge necessary to perform the job. Once you have a clear view & Career of your target job, or at least your target industry, you can develop a résumé Services if you that highlights the appropriate skills and experiences. need help defining your Before you begin your résumé, take time to complete a self-assessment. career Develop a list that includes your education, experience, skills, abilities, honors, objective. and activities. Write everything down that pops into your head. What skills have you learned? What have you achieved that makes you stand out? What special qualities do you have that others might not know? Use this information to fill in the different sections of your résumé. (Use the Experience Worksheet [pp. 5-6] to record your information.) GENERAL RÉSUMÉ TIPS Your Résumé is Your Marketing Brochure – Too many résumés list basic employment history, focusing on tasks and duties rather than accomplishments and skills. An effective résumé entices employers to learn more about you … and to consider you as the next addition to their staff. Length – A résumé for a current college student or a recent graduate is generally 1 page; however 2 pages can be acceptable if you have a lot of work and/or leadership experience. If you are going into a research field or teaching in higher education, you will use a Curriculum Vitae (CV) rather than a résumé, and CVs are often longer than 2 pages. Keep Your Résumé Professional and Easy to Read – Employers typically scan a résumé in less than 10 seconds, and in that time, decide whether they want to read it more thoroughly. Don’t give them a reason to reject yours before they even read the content. Organize efficiently and use consistent formatting so that your résumé is sleek and engaging. Use an easy-to-read font of 10-12 points, utilize bullets to highlight experience, bold text to Use Key Words in your bring attention to key words, and PROOFREAD CAREFULLY. Résumé. Study the job description to identify important words and phrases from the responsibilities and qualifications required. Incorporate these terms into your résumé and cover letter. Tailor Your Résumé for Each Position – Different jobs require different skills or experiences, so revise your résumé to reflect those needs. Information can be added, deleted, or rearranged according to the requirements of the position. The content categories you select should be determined by a number of factors, especially by your strongest “selling points” relative to the type of position you are seeking. You may end up with several versions of your résumé, especially if you are targeting different types of positions. UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu Rev. 9/12 3 PARTS OF A RÉSUMÉ There may be exceptions, but almost every résumé includes the following sections. Others are added as you analyze and select abilities and experiences that will present you in the best possible light. Contact Information – name, address, phone number, email. You may also include a web page address if you have developed your own website or have an online portfolio of your work. Education – most recent educational information is listed first (reverse chronological order). Name and location of institution, degree and graduation date (or anticipated graduation date), major/minor/endorsement/emphasis GPA - if above 3.0; this could be cumulative GPA or major GPA, whichever is more impressive Mention honors, awards, scholarships, elective offices, special training, special class projects, research, study abroad experience, etc. (Some of these could be separate sections, as well.) Experience – include not only full-time positions, but also part-time, seasonal, temporary, volunteer, field experience, observation, internship, etc. For each position, list your title, the organization for which you worked, the location (city and state), and dates (month/year). There is no single correct order for presenting this information as long as you are consistent throughout the résumé. List most recent and/or relevant experience first, and consider using different section headings to organize experiences (i.e., Relevant Experience, Teaching Experience, Additional Experience, Leadership Experience). Keep in mind: Provide a bulleted description of experiences, with emphasis on skills and accomplishments Avoid personal pronouns Use the Winning Formula: o Action Verb + Subject + Outcome Example: Tutored 5 fifth grade students in reading skills, resulting in an average 3-point improvement on district-wide standardized tests Example: Coordinated fund-raising event for 3rd floor of University North Residence Hall, raising $545 for the American Cancer Society OPTIONAL SECTIONS Include the sections/headings that best reflect achievements that don’t fit clearly into the sections above. Avoid simply “filling space,” and ensure that everything you include on your résumé is relevant to the position and strengthens your candidacy. Objective – this section, if used, indicates your immediate career goal. Most people state their objective in the cover letter, so it is not necessary to repeat it on the résumé. If you choose to include an objective, state it immediately after your heading, tailor it specifically to each employer, and focus on skills you bring to the organization, rather than what you want from them. Relevant Coursework or Experiential Learning – for college students or recent graduates, your education might be your biggest selling point. You may have completed a special project or learned a particular skill that you would like to highlight on your résumé for potential employers. Leadership – If you’ve held leadership roles on campus or in other organizations, you have two options: include that information in your Experience section, or create a separate section to highlight your leadership experiences. UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu Rev. 9/12 4 Qualifications Summary – Since it is more powerful than an Objective, you may lead off with a strong summary of specific skills or experiences directly related to the position you are applying for. Be sure to use key words and phrases that reflect those in the job description and company information. Example: Summary of Qualifications Three years’ experience in providing NetWare Operating Systems support, file server installations, troubleshooting and technical consulting Proficient in Novell NetWare 4x, NDS, DOS and client tools; familiar with NetWare DHCP and DNS administration Demonstrated skill in training and supporting end users as well as developing technical staff to achieve performance objectives Special Skills – a section that highlights expertise you may have in foreign languages, computer operation / programming, equipment you can use, or other areas of excellence that have not been mentioned elsewhere. Avoid stating ordinary skills, such as knowledge of Power Point, MS Word, Outlook, etc. Research / Presentations – If you have done extensive research in your chosen field, you may wish to state the title or thesis of the paper and a brief description of your findings. This gives the employer insight into your professional expertise (and is especially useful for graduate school applications). If you have published your research, or presented it at a conference, include the name, location, and date of the publication and / or the conference. Honors and Awards – Honors such as Dean’s List, membership in an academic honorary, or scholarships can be included in the “Education” section, or they may be listed in a separate section. Professional Affiliations – If you have joined a professional association related to your chosen field, list it here. The first time you refer to it, write out the name rather than abbreviating. If applicable, include information about your involvement in the association: leadership positions held, conferences or workshops attended, special programs, projects, etc. Additional Training – You may list any significant seminars, workshops, or other training that has enhanced your knowledge or will be helpful in your chosen career field. Campus Involvement / Student Organizations – Sometimes it’s appropriate to label this type of experience as “Leadership,” but you may include it in its own section, if you choose. Volunteer Experience or Community Involvement – Shows a level of selflessness and a willingness to be a “team player.” It can potentially open a door if the reader shares a similar interest. Military Experience – This could be listed under its own heading, or as work or leadership experience. Be sure to reflect promotions you received in addition to describing your responsibilities. UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 5 Rev. 9/12 EXPERIENCE WORKSHEET (Use this form to begin cataloging your experience and accomplishments.) EMPLOYMENT (make copies, and record employment information for your last 3-4 positions) Organization Name: Location (City, State): Month/Year You Left: (list “Present” if still employed) Month/Year of Hire: Your most recent title: Skills developed (especially those that will apply to target career): Accomplishments / area of expertise, strengths: Certifications, Licenses: EDUCATION Institution Name: Location (City, State): (Expected) Date of Graduation: Your Degree: Bachelor (or Master) of _____________________________ Major: Minor: Emphasis: Endorsement: For soon-to-be (or recent) graduates, list relevant coursework: Seminars or Conferences you attended: Clinical/Practicum/Internship/ Special Projects/Research: Computer Skills (list software, hardware, operating systems, programming languages, etc.): UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 6 Rev. 9/12 Professional and/or Student Organizations (list the names of the organizations, then leadership positions): Awards/Honors (list awards from college or community service, i.e., Dean’s List, scholarships, elected positions, etc.): Publications/Presentations (include published and professional writing, research, formal presentations): OTHER Community Involvement (list organizations you regularly volunteer for, as well as special events in which you have participated): Interests / Hobbies (include information directly related to your career objective. Example: if you are looking for a position with a sporting goods company, you may include experience coaching a little league team or running marathons): Special Abilities: (again – highlight skills that directly relate to your target position. Example: if applying for a sales position, mention public speaking abilities, networking, negotiating, etc.): Languages (list languages and your degree of proficiency. Example: Fluent – both in writing and speaking - in Spanish; Basic conversation in French): Professional Profile (think from an employer’s point of view and what they need in an employee. Relay traits and skills directly related to the job, as well as *transferable skills): * Turn to the next page to learn more about Transferable Skills. UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 7 Rev. 9/12 TRANSFERABLE SKILLS When developing your résumé, you will, of course, highlight all ‘technical’ experience and skills relevant to the position you are seeking. In addition, employers look for other qualities and skills in their employees. These Transferable Skills (also known as Soft Skills or Employability Skills) can help employees succeed in almost any workplace. Review the list – with the sample bullet points – below. Consider how you might integrate these skills into your résumé and other application materials. Communication Skills (listening, verbal, written). By far, the one skill mentioned most often by employers is the ability to listen, write, and speak effectively. Successful communication is critical in any business. Demonstrate exceptional oral and written communication skills to convey pertinent information to co-workers and customers Analytical/Research Skills. Deals with your ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Apply analytical thinking skills to identify, improve, and streamline complex work processes Computer/Technical Literacy. Almost all jobs now require some basic understanding of computer hardware and software. It is usually assumed that job seekers have a basic proficiency in word processing, spreadsheets, and email, so highlight specialized technological experience. Utilize a wide variety of technical applications, including: Photoshop Elements, Dreamweaver, iMovie, and others Flexibility/Adaptability/Managing Multiple Priorities. Refers to your ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Prioritize and juggle multiple concurrent projects, while communicating progress and next steps with team members Interpersonal Abilities. The ability to relate to your co-workers, inspire others to participate, and mitigate conflict with co-workers is essential given the amount of time spent at work each day. Display exceptional interpersonal skills, to support positive and productive relationships with coworkers Leadership/Management Skills. While there is some debate about whether leadership is something people are born with, these skills deal with your ability to take charge and manage your co-workers. Maintain a positive climate and confidently motivate co-workers to meet and maintain high performance standards Multicultural Sensitivity/Awareness. There is possibly no bigger issue in the workplace than diversity, and job-seekers must demonstrate a sensitivity and awareness to other people and cultures. Demonstrate cultural sensitivity and an ability to build rapport with a diverse workforce in inclusive settings UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 8 Rev. 9/12 Planning/Organizing. Includes your ability to design, plan, organize, and implement projects and tasks within an allotted timeframe. Also involves goal-setting. Coordinate and implement projects within prescribed timelines, using exemplary planning and organizational skills Problem-Solving/Reasoning/Creativity. Involves the ability to find solutions to problems using your creativity, reasoning, and past experiences along with the available information and resources. Generate innovative solutions and resolve customer complaints using creative problem-solving abilities Teamwork. Because so many jobs involve working in one or more work-groups, you must have the ability to work with others in a professional manner while attempting to achieve a common goal. Build cooperative relationships with customers and colleagues to enhance team orientation and outcomes _______________________________ OPTION ________________________________ To cite Transferable Skills in your Qualifications Summary, consider the following examples: Exceptional communicator who effectively conveys information verbally and in writing Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes Computer-literate performer with extensive software proficiency covering wide variety of applications Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects Proven relationship-builder with unsurpassed interpersonal skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation Innovative problem-solver who can generate workable solutions and resolve complaints Resourceful team player who excels at building trusting relationships with customers and colleagues Original Source: Hansen, Randall S, Ph.D., and Katharine Hansen, Ph.D http://www.quintcareers.com/job_skills_values.html UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 9 Rev. 9/12 ACTION VERBS When describing experiences on your résumé, begin with action verbs such as those listed below. Refer to a thesaurus for additional verbs. Communication addressed contacted drafted lectured presented arranged convinced edited marketed promoted authored described formulated mediated published briefed developed influenced motivated recruited communicated directed informed negotiated reported composed documented interpreted persuaded translated composed established originated conducted founded performed created illustrated planned designed improvised revitalized developed introduced shaped adjusted budgeted managed administered calculated projected allocated computed purchased analyzed financed reconciled appraised forecasted researched advocated ensured provided assessed evaluated referred clarified facilitated rehabilitated coached familiarized represented demonstrated fostered supported analyzed delegated organized recruited appointed designated oversaw reviewed approved developed planned scheduled assigned evaluated prioritized supervised attained formulated produced arranged implemented revised classified inspected screened collected monitored tabulated compiled operated updated distributed organized validated accomplished established resolved attained improved selected as awarded introduced succeeded completed launched contributed recognized as advised enabled informed taught applied encouraged instructed trained coached evaluated modified tutored communicated facilitated motivated coordinated guided persuaded built fabricated repaired calculated maintained solved computed operated trained designed overhauled upgraded devised programmed Creative acted directed invented Finance accounted for balanced marketed Helping advised educated guided Management administered consulted managed recommended Organization approved generated processed Results achieved decreased reduced Instruction adapted developed implemented stimulated Technical assembled engineered remodeled UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 10 Rev. 9/12 ORGANIZING YOUR RÉSUMÉ There are several different organizational patterns to consider when developing your résumé. See the descriptions below, and the samples at the end of this packet, then decide which will work best for you. Chronological A Chronological résumé -- the most common type -- lists experiences and education in reverse chronological order, i.e., beginning with the most recent and going backward in time. This style works especially well for recent graduates, as well as for job seekers whose education and experience match their career objective. Functional A Functional (also known as skills-based) résumé will highlight the skills and abilities you have gained, not only from work experience, but also from other activities and involvement. This format does not focus on detailed descriptions of positions, but on accomplishments and skills you have acquired. Your employment summary will be listed in a separate section, usually toward the bottom of your résumé. A functional résumé is a good choice for job seekers who have limited work experience, have gaps in their work history, or those who are changing careers and want to demonstrate they have the necessary skills, but have not held a job title that reflects that experience. Combination A Combination style résumé includes both a detailed chronological listing of work experiences and a section briefly describing skills and competencies. A Few Final Suggestions Do . . . Do Not . . . Have your résumé critiqued by at least one qualified person. (Advisors at Academic & Career Services are available to review and offer suggestions for improvement. Drop it off at #140 MSAB or email it to careerserv.unk.edu) Print on white or ivory quality bond paper, using a laser printer (one side only) Make it easy to scan by limiting italics and underlining Mail in a 10” x 12” envelope (with a cover letter); avoid folding your job search documents Include photographs or illustrations (of yourself or anything else). Use fonts that are too big, too small, or difficult to read. Overdo your contact information: cite one phone number and one address Include High School information Mention age, race, religion, sex, marital status, political affiliation, or national origin Overstate your qualifications - be completely truthful about experiences and abilities Review résumé samples beginning on the next page. UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 11 Rev. 9/12 SAMPLE CHRONOLOGICAL RÉSUMÉ 1942 University Drive • Kearney, NE 68845 • 308-765-4321 • [email protected] Lisa Loper EDUCATION University of Nebraska at Kearney, Kearney, Nebraska Bachelor of Science – Sports Administration, December 2012 INTERNSHIP EXPERIENCE United States Olympic Committee (USOC) Colorado Springs, CO Intern May 2012 – July 2012 Assisted staff with membership, marketing and Team USA projects Used excellent communication skills while contacting 150+ members by phone and email to promote member benefits Gained a broad knowledge of many aspects of running a successful athletic organization Attended USOC workshops including, relationships in the workplace and first aid response Lincoln Salt Dogs Lincoln, NE Intern May 2011– July 2011 Executed in-game promotions, enhancing the fan experience between innings Placed cold calls with the ticket sales department resulting in the sale of 6 corporate packages, for net sales totaling almost $3600.00 Escorted team mascot to kid’s club movie matinees as a part of community relations program Maintained database with demographic and ticket-order information for 1,200 customers University of Nebraska at Kearney (UNK) Athletics Department Kearney, NE Intern January 2010 – May 2010 Assisted with facility set-up for events, including basketball, track, and wrestling Participated in ticket sales and provided customer service to fans during events to ensure a positive fan experience Met visiting teams as they arrived and acquainted them with the facilities ATHLETIC and LEADERSHIP EXPERIENCE Women’s Soccer Kearney, NE Student-Athlete / Team Captain August 2009 – December 2011 Developed strong time management skills through balancing a full course load with practice, team travel and competitions Learned to communicate with a diverse group of people by connecting with teammates and focusing on common goals Analyzed constructive criticism from coaching staff and used it to improve performance Elected Team Captain for the 2011-2012 seasons HONORS AND ACTIVITIES Three-time Academic All-Conference Selection; 2009, 2010, 2011 Team Representative on Student Athlete Advisory Council; 2010-2011 Hoops-for-Heart Marketing Committee; Spring 2011 UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 12 Rev. 9/12 SAMPLE CHRONOLOGICAL RÉSUMÉ 8956 12th Street Kearney, NE 68845 308.123.4567 [email protected] Louie Loper EDUCATION University of Nebraska at Kearney Bachelor of Science, Business Administration, May 2011 Minor: Entrepreneurship Cumulative GPA: 3.7/4.0 STUDY ABROAD Shanghai University Shanghai, China, Summer 2010 Studied Business, Language, and Culture INTERNSHIP EXPERIENCE World Wide Logistics Ltd. Shanghai, China Corporate Services Summer 2011 Assisted Corporate Services Agent with general customer service, resulting in a measurable increase in customer satisfaction Provided clients with pricing quotes for upcoming projects in order to secure their business Gained knowledge of supply chain efficiency and cost reduction The Antelope Café Kearney, NE Intern January 2010 – May 2010 Assisted local business owner with the development of a new off-campus restaurant Participated in marketing strategies meetings, creating an ad campaign to increase awareness throughout the community Learned about budgeting processes for a new business LEADERSHIP EXPERIENCE Iota Gamma Fraternity, UNK Chapter Chapter President January 2010 – December 2010 Provided leadership to a chapter with 65 active members Conducted weekly chapter meetings Worked with executive board to oversee the success of the fraternity in the areas of academic success, philanthropy, fundraising, recruitment, and campus involvement Students in Free Enterprise, UNK Chapter Team Member August 2008 – May 2009 Worked with team to teach 30 high school students steps to starting a business during the school’s “Entrepreneurship Day” Served as a judge for a middle school essay contest that tested students’ knowledge of budgeting and money management HONORS & ACTIVITIES Presenter, National Conference on Undergraduate Research, May 2010 • Research topic, “Creating a Business Plan in a Global Society” Created presentation using Prezi; fielded questions from 40 attendees Team Captain, American Cancer Society Relay for Life, June 2009 UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 13 Rev. 9/12 SAMPLE CHRONOLOGICAL RÉSUMÉ Lewis P. Loper 8000 West 25th Street, Kearney, NE 68845 308-123-4567 [email protected] EDUCATION University of Nebraska at Kearney Bachelor of Science in Social Work, Anticipated May 2013 Major GPA: 4.0/4.0 Honors Program, 4 years Awarded the Artice Miles Scholarship for students showing potential in the field of Social Work, 2011 SKILLS SUMMARY Demonstrated ability to communicate effectively with diverse groups of people Proficiency in conversational Spanish Resourceful team player who excels at building relationships with customers and colleagues Computer-literate performer with software proficiency covering a wide variety of applications RELEVANT EXPERIENCE Youth Rehabilitation and Treatment Center Kearney, NE Recreation Aide June 2012 – Present Manage a recreation center in facility for youth in the juvenile justice system Work with up to 20 youth at a time, supervising their participation in various recreational activities Organize monthly athletic tournaments and referee basketball and football games Utilize state-sanctioned behavior modification techniques to manage youth behavior Pursue youth who attempt to escape from the facility Region III Behavioral Health Services Kearney, NE Transporter Aug 2011 – Dec 2011 Transported youth wards of the state to their designated family visitation sites Increased knowledge of the Nebraska Division of Children and Family Services Logged vehicle maintenance and mileage information into state computer system ADDITIONAL EXPERIENCE Corner Cafe Kearney, NE Server Jan 2010 – July 2011 Prioritized and juggled dozens of responsibilities, simultaneously Provided outstanding customer service, resulting in many regular clientele Promoted ‘add-ons’ (i.e., specialty drinks, desserts, and appetizers) to achieve highest per-ticket and per-night sales 5 out of 7 months Utilized keen questioning and listening skills to ensure customers’ needs were met UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 14 Rev. 9/12 SAMPLE FUNCTIONAL RÉSUMÉ Laura Loper 233 West 25th Street, Kearney, NE 68845 308-123-4567 [email protected] EDUCATION University of Nebraska at Kearney Bachelor of Science in Business Administration/Management, May 2013 Major GPA: 3.4/4.0 Financed 90 percent of education through part-time employment PROFESSIONAL COMPETENCIES Management Developed orientation session for potential students and families visiting UNK Trained new employees in effective sales and direct mail techniques Frequently assumed store manager responsibilities, in manager’s absence Interpersonal Demonstrated effective persuasive skills in retail sales Regularly exceeded sales goals by 10 – 15% Provided excellent internal and external customer service Resolved customer complaints effectively and efficiently Served as new-student orientation facilitator and group leader; contributing to 9% increase in new students enrolled for Fall 2012 Organizational Provided administrative support in producing all forms of office communications Created fliers and publications using Adobe InDesign and Photoshop Organized and recorded data as a research assistant for Management professor Developed a coding system for University research project Recognized by supervisors as being efficient and detail-oriented Languages Speak, read, write Spanish and English fluently Basic conversational ability in French EMPLOYMENT HISTORY Axis Rent-A-Car Customer Service Representative Kearney, NE 2011 - present University of Nebraska-Kearney Admissions Assistant Kearney, NE 2011 – 2012 Charlene’s Gift Emporium Sales Associate Kearney, NE 2009 - 2010 UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 15 Rev. 9/12 SAMPLE COMBINATION RÉSUMÉ Lorena “Lori” Loper __________________________________________________________ 321 Lakeview Lane, A-4 Kearney, NE 68845 308-111-2222 [email protected] EDUCATION University of Nebraska-Kearney Bachelor of Arts in Education, May 2012 Endorsement: Elementary Education K-6 Provisional Endorsement: Mild/Moderate Disabilities K-6 SPECIAL EDUCATION COURSEWORK Collaboration, Consultation, and Teamwork Medical Aspects of Individuals with Disabilities Behavioral Interventions for Individuals with Disabilities PROFESSIONAL QUALIFICATIONS Instructional Skills Develop interactive and engaging units of study and individual lesson plans for elementary students of varying grade levels Include differentiated instruction to meet the needs of students of all learning abilities Utilize technical applications to enhance delivery of instruction: Photoshop, SmartDraw, FlashMaster, Keynote, and others Motivate and guide students to set and attain learning goals Classroom Management Skills Apply district-approved behavior management strategies to minimize inappropriate behaviors among students in the classroom and on the playground Implement innovative behavior modification techniques to promote student self-management Communication Skills Collaborate with school personnel and parents/ guardians of special needs students to develop and facilitate Individual Educational Plans (IEPs) Use exceptional oral and written communication skills to convey appropriate information to partners in education: parents/guardians, administrators, mentors, and peers Strategize with colleagues to integrate State Academic Standards into lesson plans TEACHING EXPERIENCE Student Teaching, Emerson Elementary School, Kearney, NE Second Grade, August – December 2012 Created and implemented units in Social Studies and Language Arts for 26 students, including differentiated learning strategies and interactive technology Assisted with administering, recording, and utilizing informal and formal assessments Provided individual assistance to students, as needed Participated in Parent-Teacher Conferences, sharing learning achievements with parents/guardians Classroom Volunteer, Park Elementary School, Kearney, NE Grades K – 5, September 2009 – May 2012 Assisted teachers with reading groups, recess duties, and grading papers Created bulletin boards and helped implement creative, interactive projects at all grade levels UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 16 Rev. 9/12 WRITING A COVER LETTER A cover letter should: Always accompany your résumé – and encourage the reader to progress to your résumé Be tailored to each position and/or employer Consist of the following 4 paragraphs 1) Why are you writing? The beginning of your letter should capture the reader’s attention, while avoiding clichés and gimmicks. Also, tell why you are writing (name the specific position or type of work you are applying for) and mention the resource used in finding out about the opening. Briefly introduce your credentials, professional experiences and personality traits. 2) Qualifications Explain why you are interested in working for this specific employer or in this field of work, and most importantly, what your qualifications are (academic background/training, work experience, personal skills). Point out accomplishments and skills that relate to the position without duplicating exactly what is included on your résumé. Then, connect those things to the company’s needs to show you have done your research and are aware of how you could be of benefit. This paragraph should essentially answer the employer’s question, “Why should I hire you?” 3) Take Action Refer the reader to your enclosed (or attached) résumé and point out that it provides further details of your qualifications. Indicate your desire for an interview and let them know how they can contact you (phone and email). Many applicants take a more active approach and give a timeframe in which they will contact the company. If you do this, be sure to follow up when you say you will. 4) Thank You Thank the reader for his/her time and consideration. Cover Letter Checklist: One page, produced on word processor and laser printer. No spelling or typing errors. Not even one! Check grammar, punctuation, and syntax. Write to the person who can hire you, with name, title, address correct and complete. (Call the company and find out who to address your letter to. If no name is available, choose a “non-sexist” term, i.e. “Dear Personnel Director,” or “Dear Search Committee.”) Use quality bond paper, 8 ½ x 11 inches, which matches your résumé. Write in your own words, demonstrating knowledge, enthusiasm, and focus. Show you know something about the company and industry; use terms and phrases that are meaningful to the employer. Demonstrate your skills, motivation, and how you can fit in with the organization. Sign with a blue or black pen. Avoid folding: mail in 9” x 12” envelope with résumé behind the letter. Choose a conservative stamp for your envelope. Keep notes on date of mailing and date for follow-up communication. UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 17 Rev. 9/12 SAMPLE COVER LETTER Your Street Address City, State Zip Code Date Name of person who is hiring for this position His/Her Job Title Company / Organization Street Address City, State Zip Code Dear Ms. / Mr. / Dr. / Mrs. _______________: It is with great interest that I am writing to apply for the web developer position with XYZ Company. I learned of this position through the advertisement posted on the UNK Academic & Career Services website. I believe that my education, experience, and career interests make me a great fit for this position and will allow me to be a strong contributor to your organization. I am especially excited to work for XYZ Company because of the emphasis you place on innovation and teamwork. Throughout my academic career I produced some of my best work when collaborating with others, and I believe this experience has prepared me to be a valuable member of your team. Your position also requires skills in various types of programming and software used in web development. While completing my degree in Computer Science I have become proficient in C, C++, Visual Basic, Assembler, Java, and SQL. In addition, I have extensive experience in several software packages used in web development, including Adobe Illustrator, Photoshop, AfterEffects, and Dreamweaver. My experience as a department computer consultant has given me exposure to both PC (Windows 2000, 2008, XP, NT) and Macintosh platforms, as well as Novell and NT LANs. With my broad technical knowledge, creativity, teamwork skills, and motivation to succeed, I can be an asset to your organization. The enclosed résumé provides further details on my background and abilities. I would welcome the opportunity to discuss with you how my qualifications can contribute to XYZ Company’s mission. Please contact me at your convenience, using the information below. Thank you for your time and consideration, and I look forward to hearing from you. Sincerely, (Your handwritten signature – blue or black ink) Type your name Phone number (including area code) Email Address Enclosure: Résumé UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 18 Rev. 9/12 USE OF A REFERENCE SHEET Select as references individuals who have worked with you and are able to talk with employers about your skills and abilities, and why you would be a successful employee. Current or previous supervisors, college professors, advisors, or instructors are appropriate. Always contact references to obtain their permission prior to listing them on your reference sheet. Ask them, “Do you feel you know me well enough to be a positive reference for me?” References are not part of a résumé, so they should be listed on a separate page. Use a heading with your name and contact information that matches your résumé. Enclose a reference sheet with your résumé and cover letter only if the employer specifically requests references. It’s possible that references may never be requested, however, it is always a good idea to bring extra copies of your résumé and reference sheet to an interview. This simplifies the reference-checking process for the interviewer, and makes you look wellprepared and confident! Heading (name and contact information) from Your Résumé REFERENCES: Name of Reference (First and Last) Title Organization Mailing Address City, State, Zip Phone number Email (relationship if unclear) Name of Reference Title Organization Mailing Address City, State, Zip Phone number Email (relationship if unclear) Name of Reference Title Organization Mailing Address City, State, Zip Phone number Email (relationship if unclear) UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 19 Rev. 9/12 Put Your Knowledge into Practice! On the following pages are sample job search documents that might be submitted by a student who is applying for a permanent position related to his field of study. Notice how the cover letter and the résumé use key words and address responsibilities and qualifications cited in the job posting. Go through the documents to make sure Larry Loper followed the recommendations discussed throughout this packet. Résumé Checklist Cover Letter Checklist Name is in bold, a few points larger than the body of the resume Lists only one phone number and one address No personal information, such as age, marital status, social security number, etc. is included Font size is generally 10-12 points in Ariel or Times New Roman Margins are approximately 1 inch Résumé is one (two at the most) page in length Objective is omitted, especially if a cover letter accompanies the résumé Current degree program and anticipated graduation date is included; the name of the degree is cited accurately The document is organized to showcase the applicant’s most relevant and impressive skills and experiences Bullets under “Experience” begin with action verbs; items highlight results and skills, rather than duties Key words, relevant to the field and to the job posting, are used throughout the résumé A GPA is listed, if it is 3.0 or above. Students who graduate with honors (Cum Laude, for example), do not need to list a GPA. Section headings are bolded and/or capitalized so they are easily distinguished from the body text. Awards, scholarships, and special projects are included. (As a person’s relevant work experience increases, the emphasis on academic accomplishments will decrease.) Community service activities are cited. Addresses a specific person Consists of one page with no typos or errors or any kind Includes four paragraphs : o 1st - Explain why you are writing, for what position you are applying, and how you found out about the opening o 2nd – Explain qualifications, accomplishments, and skills that specifically relate to the position. Show that you have researched the company and the position. Avoid restating exactly what is on your résumé o 3rd – Refer the reader to your résumé (if you did not do this in the 2nd paragraph) o 4th – Thank the employer Letter is signed using blue or black ink Phone number and email address are included in the 3rd paragraph or at the bottom of the letter UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 20 Rev. 9/12 Job Posting and Cover Letter Larry L. Loper 1719 University Drive, Apt 101 Kearney, NE 68847 Wanted: Residential Services Construction Manager Excellent opportunity to join one of the area’s most respected companies! High-end residential construction services firm seeks a Manager specializing in additions and remodels . Will be responsible for all facets of day-to-day work activities in occupied residences and for managing the relationship with the client. August 4, 2012 Bob Builder ACS Construction, Inc. PO Box 44 Anytown, NE 68888 Dear Mr. Builder: As a recent graduate of the Construction Management program at the University of Nebraska at Kearney, and as a student who has gone beyond the basic requirements of the program, I am ready to put my skills to work for you. After reading the job description for the Residential Services Construction Manager position you advertised on LoperCAREERS, I’m confident that my skills and experience have prepared me to succeed in this position. Responsibilities include preparing Scope-ofWork Budgets and Proposals; preparing Work Orders; obtaining Permits; ordering Materials; managing Subcontractor Relationships and reviewing Invoices; ensuring the highest standards of Craftsmanship, Clean-up, and Site Protection; and developing and sustaining Client Relationships. My enclosed résumé highlights much of my relevant experience. I especially want to draw your attention to the level of responsibility I grew into with my most recent position with Quick & Easy construction. Even though I was a part-time employee, I was encouraged to take an active role in all phases of project development and completion. My supervisor, recognizing my abilities to communicate effectively and my attention to detail, trusted me to meet with customers, suppliers, and subcontractors. He also included me in start-tofinish strategy meetings for developing the budgets and proposals, as well as managing change order cost analyses. At this time, I am able to effectively manage all stages of the construction process, from the preliminary planning to the dayto-day technical work activities. From planning a budget to framing a room – my experience has prepared me well. Qualifications: Strong organizational, customer service, and communication skills Quality-driven with an eye for detail Experience in scheduling, ordering, field supervision, quality control, and production of all phases or residential construction A thorough knowledge of all trades Send resume to Bob Builder, ACS Construction, Inc., PO Box 44, Anytown, NE 68888 After researching your company, and actually talking with one of your former customers, I am certain that I will be a good fit for the Construction Manager position at ACS Construction. I have the qualifications you are looking for and will be looking forward to discussing the position in more detail. I will call your office next week to set up a meeting time. Thank you for your time and consideration. I look forward to meeting you. Sincerely, Larry L. Loper Larry L. Loper 308-865-0909 [email protected] Enclosure: Résumé UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu 21 Rev. 9/12 CHRONOLOGICAL RESUME – TARGETED TO THE POSITION LARRY L. LOPER 1719 University Drive Kearney, NE 68847 308-865-0909 [email protected] EDUCATION University of Nebraska at Kearney, Bachelor of Science, December 2012 Major: Construction Management Minor: Spanish GPA: 3.2/4.0 SKILLS SUMMARY Demonstrated abilities in project management and customer relations Proficient with AutoCAD Fluent in Spanish CONSTRUCTION EXPERIENCE Laborer, Quick & Easy Construction, Kearney, NE September 2010 - present Learned all aspects of residential construction, from site preparation to project completion Assisted project manager with projecting cost estimates and for creating official bids for customers, both in new construction and in remodels Calculated materials needs, then communicated with suppliers to place orders in a timely fashion Participated in meetings with customers to present project specifications and discuss progress at incremental stages; researched and presented ideas to customers regarding options for specific aspects of their projects Used fluency in Spanish to communicate with Spanish-speaking co-workers Restoration Project, UNK, Kearney, NE Spring 2011 Assisted in restoration of Franklin Mansion (a local historical landmark) as a departmental project Developed design plans using AutoCAD 2008 Assisted with obtaining permits and maintaining compliance with building codes Communicated with subcontractors to coordinate project timelines Worked with caretaker to ensure historical and architectural integrity was maintained ADDITIONAL EXPERIENCE Cashier, Pump & Pantry, Kearney, NE August 2009 – August 2010 Demonstrate strong interpersonal skills through providing quality customer service Process customer transactions within established guidelines, providing a quick, trouble-free check-out process CAMPUS INVOLVEMENT Construction Management Organization, Three-year Member Volunteered for set-up of Construction Management Career Fair March 2012 Contacted 3 speakers for “Construction Career Information Night” January 2012 Phi Eta Sigma (Academic Honorary), Membership Recruitment August 2009 – May 2010 Assisted in growing membership by 20% in one academic year COMMUNITY SERVICE Press On Youth Center – Lead weekly groups for 8-12 teen boys Habitat for Humanity – Poured concrete; assisted with framing 2 homes Honey Sunday – Sold 14 cases of honey, raising $250 for the ARC UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 2009 - present Spring 2009 March 2010 ♦ careers.unk.edu Rev. 9/12 22 REFERENCE SHEET (WHICH LARRY WILL SUBMIT WHEN THE EMPLOYER REQUESTS IT) LARRY L. LOPER 1719 University Drive Kearney, NE 68847 308-865-0909 [email protected] References: Dr. Michel Lee Professor, Industrial Technology Otto Olsen #108N University of Nebraska – Kearney Kearney, NE 68849 308-865-1111 [email protected] Dr. Stephen Mason Advisor, Industrial Technology Otto Olsen #113 University of Nebraska – Kearney Kearney, NE 68849 308-865-1112 [email protected] Mr. Larry Pierce Owner, Quick & Easy Construction PO Box 1113 Kearney, NE 68849 308-440-1112 [email protected] Mrs. Della Meyer Curator, Franklin Mansion 104 University Drive Kearney, NE 68859 308-865-1113 [email protected] UNK Academic & Career Services ♦ MSAB #140 ♦ 308.865.8501 ♦ careers.unk.edu
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