Honeywell Video Systems
ENTERPRISE VIDEO SYSTEMS
System Optimization Program
The Honeywell System Optimization Program is
a comprehensive service program that maintains
the health of your systems and ensures that
they are running at peak performance. As
technology continues to evolve, today’s security
management systems are increasing in size and
complexity. The integration between software and
hardware platforms on these systems requires
routine service and maintenance to ensure
business continuity. The System Optimization
Program provides highly skilled support
professionals to periodically perform a series of
maintenance functions, run diagnostics and
make performance enhancements.
When you purchase a System Optimization Program from
Honeywell, the following services are available. A full
report of potential issues and recommended action is
provided after each system's review.
SYSTEMS HEALTH CHECK
During the System Optimization visit, a Honeywell
technician will perform routine maintenance checks on the
Honeywell enterprise system. Adjustments and updates
will be made as necessary.
The System Optimization Program analyzes all
Server hardware:
aspects of a system including operating systems,
applications software and database files and
(applies only to hardware purchased from Honeywell)
• Clean server air filters and check for excessive dust
structures. The periodic maintenance visits by a
• Record temperature of area around and within
equipment rack
Honeywell support professional also give the
• Update operating system patches as needed
customer the opportunity to have a direct
• Check Windows event logs for recorded errors or
warnings
connection to Honeywell. Our support
professionals will initiate a Q & A session where
• Check RAID devices for functionality, RAID sets, logical
drives, sync rates and health of cabling
the customer can ask questions, request a
• Check RAID device event history
demonstration, or request customization or new
features in the products.
• Upgrade encoder firmware as needed
• Upgrade server CPU and memory usage
• Upgrade server disk space usage
• Monitor and record network switch CPU and port
utilization
• Verify that only Honeywell certified software is installed
on system
Workstation hardware:
• Review correct Alpha Frame Rate Reduction configured
(applies only to hardware purchased from Honeywell)
• Clean workstation air filters and check for excessive dust
• Test and verify network video failover functionality (if
applicable)
• Record temperature of area around and within
equipment rack
• RAID and system monitoring functionality (if applicable)
• Update operating system patches as needed
• Check Windows event logs for recorded errors or
warnings
• Check workstation CPU and memory usage
• Verify integration to matrix switch (if applicable)
• Verify integration to IDM (if applicable)
SOFTWARE UPDATES
• Check workstation disk space usage
During the System Optimization visit, the Honeywell
technician will inspect all enterprise network devices for the
• Perform Windows disk optimization (if applicable)
latest minor software patch revisions as defined by the
current software license agreement.
• Monitor and record network switch CPU and port
utilization
• Verify that only Honeywell certified software
is installed on system
Software:
• Software functionality – Review live and recorded video
from 25% of camera input
• Verify ringbuffer status for each server
- Retention periods per server
- Amount of free space
CUSTOMER RELATIONS
• Customer Q & A
As Honeywell customers use our systems on a daily basis,
they may have requests, questions about product features,
or they may simply want to share information with us.
During the regularly scheduled System Optimization visit,
our Honeywell technicians sit down with our customers to
better understand their needs and requirements. Honeywell
may also have new information to share with our customers
regarding upcoming product releases, industry technology
trends or best practices witnessed in the field.
- All logical drives assigned as ringbuffers
• Verify all software updates to recent minor and patch
versions are allowed by customer maintenance date
• Verify time synchronization is functioning
Photo courtesy of Mystic Lake Casino
Prior Lake, Minnesota
Note: A full report of potential issues and recommended action is provided
after each system’s review.
For more information:
www.honeywellvideo.com
Honeywell Security
Honeywell Video Systems
2700 Blankenbaker Pkwy, Suite 150
Louisville, KY 50299
800-796-2288
www.honeywell.com
L/ENTVDSYB/D
July 2007
© 2007 Honeywell International Inc.