Software Version 8.0
December 2009
®
FreeFlow Print Manager
Customer Expectations Document
Copyright © 1996-2009 Xerox Corporation. All rights reserved. Xerox® and the sphere of connectivity design, FreeFlow®, FreeFlow Makeready®,
FreeFlow Output Manager®, and FreeFlow Process Manager® are trademarks of Xerox Corporation in the US and/or other countries.
While every care has been taken in the preparation of this material, no liability will be accepted by Xerox Corporation arising out of any inaccuracies or omissions.
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implementation of the PostScript language interpreter, and other Adobe products.
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Dundas - This software contains material that is (c) 1997-2000 DUNDAS SOFTWARE LTD., all rights reserved.
Imaging Technology provided under license by Accusoft Corporation.
ImageGear © 1996-2005 by AccuSoft Corporation. All Rights Reserved.
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registered trademarks of Microsoft Corporation.
Portions Copyright © 2001 artofcode LLC.
This software is based in part on the work of the Independent JPEG Group.
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This product includes software developed by the Apache Software Foundation.
Copyright © 1999-2003 The Apache Software Foundation. All rights reserved.
This software is based in part on the work of Graeme W. Gill.
© Press-sense Ltd. 2002-2007. All rights reserved.
Includes Adobe® PDF Libraries and Adobe Normalizer technology
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Portions contain an implementation of the LZW algorithm licensed under U.S. Patent 4,558,302.
Parts of this software Copyright © 2004-2006 Enterprise Distributed Technologies Ltd. All Rights Reserved.
Parts of this software Copyright © 1995-2003, The Cryptix Foundation Limited. All Rights Reserved.
Parts of this software are a SSLv3/TLS implementation written by Eric Rescorla and licensed by Claymore Systems, Inc. All Rights Reserved.
Parts of this software Copyright © 2002, Lee David Painter and Contributors. Contributions made by Brett Smith, Richard Pernavas, Erwin Bolwidt.
Parts of this software Copyright © 1995-2005, Jean-loup Gailly and Mark Adler.
All other product names and services mentioned in this publication are trademarks of their respective companies. They are used throughout this publication for the benefit
of those companies, and are not intended to convey endorsement or other affiliation with the publication.
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Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions.
FreeFlow Print Manager 8.0 CED.doc
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Table of Contents
TABLE OF CONTENTS ..................................................................................................................................II
INTRODUCTION .............................................................................................................................................1
SYSTEM TECHNICAL REQUIREMENTS ......................................................................................................2
NEW CAPABILITIES IN PRINT MANAGER 8.0.............................................................................................3
SIGNIFICANT 7.0 FEATURES .......................................................................................................................3
Improved Operator UI................................................................................................................................................ 3
Improved Printer Administration Tool ........................................................................................................................ 3
Improvements to Print Workflow ............................................................................................................................... 3
JDF Improvements .................................................................................................................................................... 3
Revised Hot Folders.................................................................................................................................................. 4
Trial Version time limit modification........................................................................................................................... 4
FIERY ENABLEMENT PATCH.......................................................................................................................4
VIRTUALIZATION SUPPORT ........................................................................................................................4
SUPPORTED PRINTERS ...............................................................................................................................5
SOFTWARE LICENSE PERMISSIONS........................................................................................................10
MIXED ENVIRONMENTS SUPPORT ...........................................................................................................10
PLATFORM PERFORMANCE......................................................................................................................11
PLATFORM SUPPORT ................................................................................................................................11
CUSTOMER SOFTWARE SUPPORT ..........................................................................................................12
Sustaining Engineering ........................................................................................................................................... 12
BACKING UP YOUR FREEFLOW PRODUCT.............................................................................................13
FreeFlow Product Backup Specifics........................................................................................................................ 13
FREEFLOW PRODUCT SECURITY CONSIDERATIONS ...........................................................................14
FreeFlow Digital Workflow Collection Security........................................................................................................ 14
PROTECTING AGAINST VIRUS ATTACKS ................................................................................................15
Protecting FreeFlow products from virus contamination ......................................................................................... 15
PROTECTING AGAINST POWER ISSUES .................................................................................................15
HINTS & TIPS ...............................................................................................................................................16
CUSTOMER EXPECTATIONS AGREEMENT .............................................................................................17
FreeFlow Print Manager 8.0 CED.doc
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Introduction
This document provides the feature details and expectations for launch software version 8.0 for
FreeFlow Print Manager. It is intended to help you understand the capabilities, requirements, and
limitations of the current release.
Print Manager is a software product that allows customers to automate the digital print process. It
helps reduce job submission error and operator training costs, and provides an integrated view of
the print operation in terms of job and printer status. Print Manager supports virtually all
Production Printers with Digital Front-Ends (DFE) from Xerox (FFPS), Creo & EFI, and
monochrome and color digital production printers (cut-sheet, continuous feed, and wide format
printers) with a consistent user interface – thus reducing the learning effort. Print Manager will
also continue to support more Office class printers – notably in this release are two EFI bustled
printers.
Print Manager has an intelligent, built-in feature to check for programming conflicts. This feature
compares the job programming information with the capabilities of the selected printer. In the
event the job programming attributes do not match the capabilities of the printer, Print Manager
will display an “Unsupported Features” window listing the programming conflicts – thereby
reducing the chance of submitting a print job with incorrect or unsupported fields in the job ticket.
This feature also compares the job programming that user enters. If the programming attributes
are in conflict of each others (e.g. 2-sided and transparency), the conflict message will be
displayed.
The job and printer status capability available in the FreeFlow Status utility are also slightly
different depending upon the DFEs. DocuSP and some of EFI-based printers communicate with
Print Manager via the IPP protocol and support a robust set of status options. The Creo DFE, on
the other hand, sends a limited set of job and printer status options to the Print Manager client.
Print Manager is an integration point for customers using a JDF workflow for all Xerox printers.
Users can send a job to Print Manager by placing a JDF file describing the job into a Print
Manager Hot Folder. Print Manager then translates the JDF command into the job ticket language
of a given DFE/printer, and submits the job for printing. Print Manager also integrates with
customer’s workflow through XPIF job ticket.
Software Applications
Included In Print Manager 8.0
Optional Applications
Available
Software applications with a Print
Manager 8.0 installation or upgrade
include:
•
•
•
•
•
•
•
FreeFlow Print Manager
Printer Registration
Registered Printer List Locator
FreeFlow Status
Security Certification
Hot Folder
FreeFlow Administration
FreeFlow Print Manager 8.0 CED.doc
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1
System Technical Requirements
The customer purchased platform for a new installation or a migration to new hardware must
meet or exceed the system specifications for the platform as defined by Xerox in this section of
this document.
Customers should not use pre-configured operating systems (other than Microsoft’s default
configuration), including those with predefined security settings, as these may cause the software
installation to be unsuccessful. Security settings should be administered after installation.
System Specifications
Minimum System Specifications for Customer-supplied Platforms
Hardware Components
Processor
Intel Core Duo 2.0 GHz or better, or equivalent AMD processor
System Memory
2 GB
Hard Drive
80 GB SATA 7200 RPM
Note: Customers should make appropriate allowances when selecting
hard disk capacity in order to accommodate specific application needs,
including considering larger disk capacity and / or additional drives.
Video Capability
Video Controller (AGP or PCI-based) with 128 MB RAM
Ethernet Capability
10/100/1000 Mb/second
Display
Analog CRT or LCD monitor
Input Devices
Keyboard and mouse
Peripheral Devices
DVD-ROM drive
FreeFlow Print Manager 8.0 CED.doc
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2
New Capabilities in Print Manager 8.0
•
Ability to print job tickets
•
New print paths including new EFI Bustled Office Printers (Integrated Fiery Color for the
700 and 242/252/260 printers) – see table below for a full list of supported printers
•
Virtualization support
Significant 8.0 Features
Improved Operator UI
• “Stock Library” button bellows the Main Stock Selection drop down is added for quick
access of the stock library. Stock ID field default value assignment is improved.
•
Preference added to save additional accounting information
Improved Printer Administration Tool
• Add support for FreeFlow Express to Print
•
FreeFlow Print Manager now uses the same product specific screens as FreeFlow Print
Manager – Advanced Print Path due to FreeFlow Print Manager is leveraged off FFPMAPP code base.
•
Only a single instance of the printer registration application can be started on the user’s
desktop
•
Remote access with authorization enabled. First authorized user to connect to this tool
can edit printers. Other connections can only view the printers. However, if there is no
activity in 10 minutes, the connection will be timeout.
•
“Identify Configuration” button added to the add printer wizard and view/edit dialog.
Clicking the button will automatically fill in the printer model and controller type for the
printer at the specified IP address. This feature is available for DocuSP IPP printers, EFI
IPP printers and Creo printers.
•
New “Finish” button in the add printer wizard allows the user to add a printer without
having to go through the product specific screens. Default values will be used for product
specific settings.
•
Printer “Search” option allows the user to search a subnet for new printers. The search
will skip printers are already in the database. This feature is available for DocuSP IPP
printers, EFI IPP printers and Creo printers.
Improvements to Print Workflow
• Supports new print controller / printer combinations including Xerox iGen4® 90 / 110
Press.
JDF Improvements
• JDF document reference support. Only single document reference is supported. If
multiple documents are referenced in the JDF, only the first document referenced will be
used.
FreeFlow Print Manager 8.0 CED.doc
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3
Revised Hot Folders
• Hot folder allows user to drop jobs and/or with associated job ticket into the hot folder
directory in batch mode. There are two folders automatically generated during hot folder
submissions – FaultedJobs and ticketqueue. The default hot folder application GUI will
show the status of submission.
•
The failed job will be stored in the fail folder - FaultedJobs.
•
A job ticket (.xpf) will be saved by moving ticket from hot folder to ticketqueue folder when
submission contains ticket only. The hot folder GUI will show Completed by listed the
ticket name. Until an associated document is detected in the hot folder, the completion of
submission to print will be indicated at the document name at File View tab of hot folder
application GUI.
Trial Version time limit modification
• Trial version time limit has been reduced to 30 days instead of 60 days.
Fiery Enablement Patch
To download the Fiery Enablement Patch for FreeFlow Print Manager from the Xerox website:
• Access the Xerox Home Page at: http://www.Xerox.com and select: Support & Drivers > Color
Printers: DocuColor
• Find the applicable printer-specific Xerox Digital Color Press and Fiery DFE in the list of
printers, and select: Drivers & Downloads
• Select the “Fiery Enablement Patch for FreeFlow Print Manager” from the list of available
downloads
• Follow the instructions provided with the patch to install the software on the Fiery DFE
Virtualization Support
• When installing in a virtualized environment, it is the customer’s responsibility to provide full
support of the virtualization environment & virtual software itself. The customer must also
provide support for Xerox to install FreeFlow software in the virtual environment.
• For FreeFlow problems unique to running in a virtualization environment, Xerox will make best
effort to fix.
FreeFlow Print Manager 8.0 CED.doc
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4
Supported Printers
#
co
nfig
s
Digital Front End
Printers
Total Configurations: 258
(update: F9)
4
DocuTech / DocuPrint 65
2
DocuTech / DocuPrint 75
DocuSP 2.0
DocuSP 2.1
(2.1 is last release)
DocuSP 3.8
2
DocuTech / DocuPrint 90
DocuSP 3.8
4
DocuTech 135
12
DocuTech 6100
DocuTech 6115
DocuTech 6135
DocuTech 6155
DocuTech 6180
Nuvera 100 DC/P
Nuvera 120 DC/P
Nuvera 100 DPS
Nuvera 120 DPS
Nuvera 144 DPS
Xerox Nuvera 100/120/144 EA DPS (Not
DocuSP 5.0)
Xerox Nuvera 288 Digital Perfecting System (Not
DocuSP 5.0)
Xerox Nuvera 200 EA Perfecting Production
System
DocuPrint with NPS server
DocuPrint 92C / 600 NPS
DocuPrint 96 NPS
DocuPrint 180 NPS
DocuPrint 4050 NPS
DocuPrint 4090 NPS
DocuPrint 4635 NPS
DocuPrint 4850 NPS
DocuPrint 4890 NPS
DocuPrint with DocuSP Server
DocuPrint 100 EPS
DocuPrint 115 EPS
DocuPrint 135 EPS
DocuPrint 155 EPS
DocuPrint 180 EPS
DocuTech Network Server
DocuTech Network Service– J 1.4.0
NS Plus 2.1
NS + Server Series 4.0
DocuSP 1.4J (for 6135 / 6180 only)
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 7.0 (SP3) (Last Release)
18
9
10
FreeFlow Print Manager 8.0 CED.doc
DocuSP 5.0 (legacy only)
DocuSP 51
Xerox FreeFlow Print Server 7.0 (EA versions )
DocuPrint Server
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 7.0 (SP3) (Last Release)
5
5
#
co
nfig
s
8
Printers
Total Configurations: 258
(update: F9)
DocuPrint (continuous feed)
DocuPrint 350
DocuPrint 500
DocuPrint 700
DocuPrint 1000
12
2
2
1
4
2
23
Digital Front End
DocuPrint 425
DocuPrint 525
Xerox 650 Continuous feed Printing System
DocuPrint 850
DocuPrint 1050
DocuSP 4.2
DocuSP 51 (Last feature release)
Xerox FreeFlow Print Server 6.0
Xerox FreeFlow Print Server 7.0
Xerox1300 Continuous feed
Printing System
Xerox 490 Color Continuous
Xerox 490 Controller 1.2 (LPR support
Feed Printing System
only)
Xerox 980 Controller 1.2 (LPR support only)
Xerox 980 Color Continuous
Feed Printing System
Xerox FreeFlow Print Server 60
Xerox 495 Continuous Feed
FreeFlow Print Server 7.0
Printing System
Fiery EX2101 2.0 LPR
EX2101
AccXES 10.2
Xerox 510
Xerox 721
Xerox 6030 / 6050 Wide
Format Solution
Xerox Wide Format Color RIP 4.0
Xerox 8142 / 8160 Wide
Format Solution
Document Centre controller
Document Centre
220/230/332/340/420/432/440
Document Centre 240/255/265/460/470/480/490
WorkCentre Pro 23/28/32/38/45/55/65/75/90
4
Xerox 4110
2
Xerox 4590
FreeFlow Print Manager 8.0 CED.doc
GXP4110
DocuSP 5.0
DocuSP 51
Fiery EXP4110 1.1 IPP
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 7.0
6
6
#
co
nfig
s
Printers
Digital Front End
Total Configurations: 258
(update: F9)
3
Xerox 4595 EPS
24
Xerox 4112 / 4127 EPS
Xerox 4112 / 4127 Copier / Printer
2
Document Centre 1100/900
DocuCentre controller
1
DocuColor 3535
EX3535 2.0 LPR
6
DocuColor 240 / 250
DocuSP 51
Fiery EXP250 1.0/1.1 IPP
15
DocuColor 242/252/260
9
Xerox 700 Digital Color Press
4
DocuColor 2045
FreeFlow Print Server 6.0
FreeFlow Print Server 7.0 (avail in FF7.0 SP2)
CX260 2.0
Fiery EX260 2.0 IPP
Integrated Fiery Color Server 2.0
Xerox FreeFlow Print Server 6.0
Xerox FreeFlow Print Server 7.0
EX Print Server 1.0
EX Print Server 1.5
Integrated Fiery Color Server 1.5
CX Print Server 1.0
CX Print Server 1.5
PX700 Print Server 4.0 (G-Server in FX mkt only)
PX700 Print Server 4.1 (G-Server in FX mkt only)
EX2000D 3.0 LPR
CXP6000 4.1
DocuSP 5.0
DocuSP 51
6
DocuColor 2060
FreeFlow Print Manager 8.0 CED.doc
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 7.0
(green with 4110 compatibility path)
Xerox FreeFlow Print Server 6.0
Xerox FreeFlow Print Server 7.0
Fiery Print Controller 2.0 IPP
Fiery Print Controller 2.5 IPP
Integrated copy / print server 2.0
Integrated copy / print server 3.0
EXP5000 2.0 IPP
EXP5000 2.0 LPR
EX2000D 3.0 LPR
CXP6000 4.1
DocuSP 5.0
DocuSP 51
7
7
#
co
nfig
s
Printers
Digital Front End
Total Configurations: 258
(update: F9)
8
DocuColor 5000 Digital Press
DocuColor 5000AP Digital Press
6
DocuColor 5252
5
DocuColor 6060
11
DocuColor 7000 Digital Press
DocuColor 7000AP Digital Press
DocuSP 51 (base 7000 only)
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 70 (avail in FF7.0SP1)
CXP8000 3.0
CXP8000 1.0 (AP only)
EXP8000 3.0 IPP (not for DC7000 AP)
EX8000AP 1.0 IPP (for DC7000 AP)
12
DocuColor 8000 Digital Press
DocuColor 8000AP Digital Press
DocuSP 51 (base 8000 only)
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 70 (avail in FF7.0SP1)
EXP8000 2.0 IPP (not for DC8000 AP)
EXP8000 3.0 IPP (not for DC8000 AP)
EX8000AP 1.0 IPP (for DC8000 AP)
CXP8000 3.0
CXP8000 1.0 (AP only)
FreeFlow Print Server 7.0
EX Print Server 1.0
CX Print Server 1.0
FreeFlow Print Server 7.0
EX Print Server 1.0
CX Print Server 1.0
DocuSP 51
Xerox FreeFlow Print Server 60
Creo Spire 5.0
Fiery iGen3 Q5000/Q5500 3.0 IPP
Fiery iGen3 Q5000/Q5500 4.0 IPP
DocuColor 7002Digital Press
DocuColor 8002Digital Press
5
Xerox iGen3 Digital Production Press
FreeFlow Print Manager 8.0 CED.doc
DocuSP 51 (base 5000 only)
Xerox FreeFlow Print Server 60 (base 5000 only)
Xerox FreeFlow Print Server 7.0 (AP only) (avail in FF7.0 SP1)
CXP50 1.0
EX50 2.0 IPP
DocuSP 5.0
DocuSP 51
EXP5000 2.0 IPP
EXP5000 2.0 LPR
EX2000D 3.0 LPR
CXP6000 4.1
DocuSP 5.0
DocuSP 51
EXP6000 3.0 IPP
EXP6000 3.0 LPR
CXP6000 4.1
8
8
#
co
nfig
s
Printers
Total Configurations: 258
(update: F9)
8
Xerox iGen4 90/110 Press
6
DocuTech Highlight Color – (DocuPrint 180 IOT
config)
DocuTech 128 Highlight Color
DocuTech 155 Highlight Color
DocuTech 180 Highlight Color
DocuTech HLC Publisher –
(DocuTech IOT config)
DocuTech 128/155/180/HLC Publisher
6
Digital Front End
FreeFlow Print Manager 8.0 CED.doc
Xerox FreeFlow Print Server 7.0
CX Print Server 1.0
CX Print Server 2.0
EX Print Server 1.0
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 7.0 (SP3) (Last Release)
Xerox FreeFlow Print Server 60
Xerox FreeFlow Print Server 7.0 (SP3) (Last Release)
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Software License Permissions
Several FreeFlow software products are available for purchase from Xerox Corporation including:
FreeFlow Makeready, FreeFlow Process Manager, FreeFlow Web Services, FreeFlow Output
Manager, FreeFlow Print Manager, and the FreeFlow VI Suite. Each software product is sold with
install permissions conveyed as part of the purchase price. This includes all third-party software
permissions that may be employed by the FreeFlow products.
The purchase of the Print Manager software grants the purchaser the right to install as many
instances of the software as they want in a given physical location (site), meaning the software
may be installed on multiple Windows PC or server as applicable, at any given time.
The software license for a FreeFlow product is conveyed to the buyer at the time of purchase.
Software licenses are not transferable. If the ownership of the FreeFlow product is transferred
through resale or other conveyance, the software license will need to be re-purchased by the new
owner.
Mixed Environments Support
For customers who have purchased multiple FreeFlow products it is imperative that all of the
products are at the same software level to minimize compatibility issues. Unique characteristics
may be created with document generation relative to file format, file contents and system
compatibility with differing versions of FreeFlow software. Keeping the FreeFlow software at the
same release levels will also facilitate efficient problem escalation and resolution.
If possible, this constraint should also be adhered to when sharing files across environments.
FreeFlow Print Manager 8.0 CED.doc
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Platform Performance
FreeFlow Print Manager customers familiar with various platform performance issues understand
that many circumstances affect the responsiveness of the software. Concurrently running
software applications, RAM memory, hard disk optimization, CPU clock speed and
application/data file locations may all contribute to impact system performance.
Regardless of the platform and operating system capability, the system performance may
decrease with the introduction of color reprographic images. Scanned color files may easily
attain several MB in size. The associated FreeFlow operations acting on these large color
images may therefore be slower. Although every effort is explored to achieve optimum
performance with the FreeFlow software, reduced performance may be experienced with some
operations.
Platform Support
FreeFlow Print Manager will run on the following operating systems: Windows XP, Windows
Server 2003, Windows Server 2008, Vista and Windows 7.
The following operating systems are no longer supported: Sun Solaris, Macintosh and Red Hat
Enterprise Linux.
Print Manager application is no longer a Java based application. It adopted the FreeFlow Print
Manager – Advanced Print Path application code base. However, FreeFlow Print Manager 8.0
still has Java components and it requires the Java Runtime environment.
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Customer Software Support
Xerox products and solutions are fully maintained and supported through the Field Service
Maintenance Agreement (FSMA). The agreement covers both hardware and software support for
a given product or solution. As part of the FSMA, FreeFlow software and operational assistance
is available through hotline support. This group works closely with various software development
organizations to resolve software issues that inevitably arise with any software application. The
process with which to address these problems is referred to as the Software Problem Action and
Resolution (SPAR) process and enables a closed-loop communication between the customer and
the development organizations.
Sustaining Engineering
Customers who wish to remain at an older release of software are entitled to the hotline support
as outlined in the FSMA. However, operational and software issues will be handled on a ‘besteffort’ basis. That is, the support team will attempt to assist our customers resolve problems to
the best of their ability based on available skill levels, hardware and software availability. No
software development support for problems on older software versions will be provided.
Effective with the launch of FreeFlow software version 8.0, the following FreeFlow software
releases are supported:
FreeFlow software version 8.0: This is the latest version of the software. Problems found with this
version will be escalated to the Workflow Development Team and, if appropriate, patches issued
against the FreeFlow 8.0 code base.
FreeFlow software version 7.0: The support hotline will continue to support the latest release of
version 7.0 software. Software development will continue to provide software patch releases to
address identified problems. Customers are encouraged but are not required to upgrade their
software to the current FreeFlow software release.
Previous FreeFlow software: The support hotline will continue to operationally support customers
with Field Service Maintenance Agreements (FSMA). Customers are encouraged but are not
required to upgrade their software to the latest software release. Software development will no
longer provide patch releases to identified software issues.
FreeFlow Print Manager 8.0 CED.doc
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Backing Up Your FreeFlow Product
Customer performed backup procedures on the FreeFlow products are an important and
necessary function. The customer is responsible for scheduling and performing this important
function to ensure all data integrity of the backup process.
FreeFlow Product Backup Specifics
Additional information and user instructions on performing a backup on a FreeFlow product are
found in the “Back up and Restore” chapter in System Administrator Guide for FreeFlow
Applications. However, it is recommended that customers save the following files for easy recover
and set-up:
xmedpr35.xmp
contains the user stock library entries added by the user
PrinterList.xml
contains the list of connected printers that has been created by
the Printer Administration tool as the user registers a printer
FreeFlow Print Manager 8.0 CED.doc
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FreeFlow Product Security Considerations
Computer / Information Security is a journey and not a destination. Even the most secure
systems are vulnerable given someone who has the right knowledge, access, and enough time.
Threats include physical damage at the system, over networks, or as well as damage caused by
viruses. The goal is to minimize the security risks, as much as possible, and have policies in
place to detect and reduce the negative impact of a security incident. Examples of things that
can be done to reduce risks include proper use of logins and passwords, restricting network
access, and use of virus detection software.
FreeFlow Digital Workflow Collection Security
Xerox’s Role: Xerox will strive to provide the most secure software product possible based on
the information and technologies available while maintaining the products performance, value,
functionality, and productivity.
Customer’s Role: Although the FreeFlow product support team will try to provide software that is
secure, the customer is ultimately responsible for securing their environment to meet their specific
security needs. Depending on the customer needs, the customer can increase security by
installing a firewall, implementing a private network, and/or physically securing the hardware to a
limited access area. The customer, again depending on their needs, should use tools to monitor
and log physical and network access to the FreeFlow hardware and software so to determine if
and when a security incident has occurred. The customer should also back-up their data so to
ensure that is can be recovered in case of deletion or corruption.
In implementing a security strategy, customers must keep in mind that they should not modify the
FreeFlow product system or its environment in any way that will prevent it from functioning
properly. If the customer performs such modifications, Xerox will not be able to support the
product should problems occur. The customer may be responsible for returning the FreeFlow
product back to the original installed state. This may include uninstalling unsupported software,
resetting configuration settings, or possibly reinstalling the FreeFlow software product.
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Protecting Against Virus Attacks
A virus is a software program that replicates itself trying to infect as many files and computers as
possible. A virus may spread through the sharing of files between computers, through e-mail, or
through exposed network connections. Viruses may damage data, cause the computer to crash,
display messages, impose performance implications, expose security holes, or lie dormant.
Protecting FreeFlow products from virus contamination
Xerox’s Role: Xerox takes special precautions to ensure the software is shipped free from
computer virus contamination. Xerox Customer Support Engineers also take care when
performing service on the equipment so software viruses are not introduced into the system.
Customer’s Role: We strongly recommend that the customers invest in a virus detection
software application to continue to protect their FreeFlow products from viruses. The customer is
responsible to validate that the virus software does not interfere with the normal operation of the
FreeFlow software product.
Computer viruses are best detected by virus detection and control application software that is
accepted by the PC industry. Some of the virus detection and control applications available to,
and widely used by, the PC industry include:
• Norton Anti-Virus by Symantec
• VirusScan NT by Network Associates, Inc.
To ensure maximum protection from new viruses, update or upgrade your virus detection
software frequently.
We strongly recommended that you incorporate the following guidelines to help keep your
FreeFlow products free from viruses and prevent any issues caused by viruses:
• On a regular basis (weekly), run virus detection software on all FreeFlow product workstations.
• In the event you find a virus on a FreeFlow product workstation, do not remove the virus.
Instead, cancel the virus detection and back up the entire hard drive. NOTE: This is to protect
the data in the event of corruption during the course of the virus removal. The virus can then
be removed using the procedures supplied with the virus protection software.
Protecting Against Power Issues
Changes in power can effect computer equipment and cause software/hardware damage and file
corruption requiring possible service call and possibility of need to reload system software that
can cause downtime.
We strongly recommended that the FreeFlow product hardware be kept on a dedicated electrical
line with an Uninterruptible Power Supply, Surge Protection, and Power Fluctuation Protection.
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Hints & Tips
• Ticket or status data caching for the IPP printers (e.g. DocuSP IPP printers and EFI IPP
Printers) and Creo Printers.
Due to real time data pulling from printer will take longer time, some customers do not want
the pulling delay. There are some changes in the pulling behavior in order to accommodate
this request. Here is some caching behavior that should be aware of.
The first time a printer is selected the UI will be blocked while we gather the printer
information. This will also occur if we are never able to communicate with the printer. After the
data is retrieved the UI is released and populated. The pulled data is then stored in a cache
file. The next time the printer is selected the UI is not blocked and the cached data is loaded.
In the background we will gather the printer data and overwrite the current cache.
For stock library the cached data is read whenever the printer is selected or the stock library
dialog is shown. In the case of the printer supported attributes the only time the cache is read
is when the printer is selected.
• Printing data logging – LastPrintLog and LastPrintTicketLog
The main purpose of this printing data logging capability is to assist the diagnosis of the
printing problem in the field. For the applications (i.e. Print Manager, Print Manager –
Advanced Print Path, Process Manager, Express to Print and Web Services) that utilize the
Print Manager printing mechanism, a last print log and ticket log will be generated. Both of the
logs can be found in C:\Program Files\xerox\FreeFlow\Logs\System\. Each print submission
will overwrite the previous files with the newest data. The last print log contains information
about the document sent as well as the printer sent to along with a listing of some of the
components the job passed through. These components can also report any failure
encountered in greater detail than the message reported to the user. Within the last print
ticket is an exact copy of the ticket data sent to the printer.
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Customer Expectations Agreement
Special considerations or performance limitations identified by Xerox and agreed to by the customer:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
I have reviewed and understand the product specifications and space requirements for each of the modules
that will be installed: (Signatures required):
Customer _____________________________________________________________________________________
Xerox Sales Representative ______________________________________________________________________
Xerox Analyst Representative ____________________________________________________________________
Xerox Service Representative_____________________________________________________________________
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