Essential Management Skills.
Effective Workplace Communication
Who is this training for?
Effective communication is essential to business success. Clear, motivational, open communication
with your staff can lead to greater comprehension of directives, higher quality work, faster conflict
resolution, and greater loyalty. This qualification is designed for new and existing team
leaders/managers and provides a clear understanding of the need for effective communication within
the workplace.
Benefits for individuals
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Understand the need for effective communication within the workplace
Understand different methods of communication
Self-assesses own communication skills
Identify how to improve and adapt own communication skills
Benefits for employers
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Employees who understand the importance of effective communication
Employees who can communicate effectively within the business
Employees who understand their communication strengths and areas for improvement
Employees who can better adapt their communication styles
Course Content
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Explain why clear and effective communication is essential in the workplace
Outline the key stages in the communication process
List potential barriers to communication and outline how these could be overcome
Explain methods and their best use when communicating with the team
Explain why it is important to have a record of communication
Outline the importance of keeping a record of oral communication
Describe methods of maintaining accurate records of electronic and oral communication
Course Structure
½ day workshop
Progression Routes
This unit supports progression towards a Team Leading and/or Management Apprenticeship
qualification
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Progression Routes