Results from patient questionnaire October 2012
Question 1
How would you rate the friendliness of the reception staff when you arrived for your appointment today?
Very friendly
77
Friendly
21
How would you rate the friendliness of the
Unfriendly
reception staff when you arrived for your
Very unfriendly
appointment today?
0% 0%
Very friendly
21%
Friendly
79%
Unfriendly
Very unfriendly
Question 2
When you arrived for your appointment today did you have difficulty in booking in?
Yes
2
No
95
When you arrived for your appointment today did
you have difficulty in booking in?
2%
Yes
No
98%
Question 3
How would you rate the information on the TV's in the waiting room?
Very informative
45
Informative
31
How would you rate the information on the TV's in
Not informative
0
the waiting room?
N/A didn't watch
22
Very informative
22%
46%
0%
Informative
Not informative
32%
N/A didn't watch
Question 4
How long did you have to wait to see the dentist for your treatment today?
Seen on time
27
Less than 5 minutes
19
How long did you have to wait to see the dentist for
Between 5 and 10 minutes
31
your treatment today?
Between 10 and 20 minutes
15
Seen on time
More than 20 minutes
6
6%
15%
28%
Less than 5 minutes
32%
19%
Between 5 and 10
minutes
Between 10 and 20
minutes
Question 5
Were you informed of the delay if you were kept waiting more than 20 minutes?
Yes
21
No
5
Were you informed of the delay if you were kept
Not Applicable
66
waiting more than 20 minutes?
23%
Yes
5%
72%
Question 6
Do you need to come back for further treatment?
Yes
45
No
48
Didn’t Answer
5
Not Applicable
Do you need to come back for further treatment?
5%
46%
49%
Question 7
My treatment options were discussed with me today
Agree
61
Disagree
0
Didn’t Answer
37
No
Yes
No
Didn’t Answer
My treatment options were discussed with me
today
Agree
38%
Disagree
62%
Didn’t Answer
0%
Question 8
My treatment options were discussed and I understood them
Agree
61
My treatment options were discussed and I
Disagree
0
understood them
N/A
2
Didn’t Answer
36
Agree
36%
Disagree
62%
N/A
Didn’t Answer
2%
0%
Question 9
Overall, how do you rate the quality of care you received today?
Excellent
87
Overall, how do you rate the quality of care you
Good
11
received today?
Average
0
Poor
0
0% 0%
11%
Excellent
Good
Average
89%
Poor
Question 10
During today's visit, the reception staff treated me with dignity and respect.
Strongly agree
77
During today's visit, the reception staff treated me
Agree
21
with dignity and respect.
Disagree
0
0% 0%
Strongy disagree
0
Strongly agree
21%
Agree
Disagree
79%
Strongy disagree
Question 11
During today's visit, whilst in surgery, I was treated with dignity and respect.
Strongly agree
77
During today's visit, whilst in surgery, I was treated
Agree
21
with dignity and respect.
Disagree
0
Strongly disagree
0
0% 0%
Strongly agree
21%
Agree
Disagree
79%
Who was your appointment with?
C.Porter
M. Best
W. Breen
K.Weil
M. Goodall
B. Morrison
R. Holt
L.Cropper
K. Wilson
Did Not say/Know
4
30
22
0
11
7
5
1
1
20
Strongly disagree
Who was your appointment with?
20
1
5
C.Porter
4
M. Best
30
1
W. Breen
K.Weil
7
11
0
22
M. Goodall
B. Morrison