Central Midlands Regional Transit Authority d/b/a Columbia, South Carolina Release Date: August 18, 2014 REQUEST FOR PROPOSAL CONTRACTED OPERATION AND MAINTENANCE OF FIXED ROUTE AND PARATRANSIT SERVICES Due Date: Wednesday, October 29, 2014 Time: 2:00 P.M. Receipt Location: The COMET Administrative Offices ATTN: Virginia Goodson 3613 Lucius Rd., Columbia, SC 29201 TABLE OF CONTENTS Section Page Public Notice .......................................................................................................... i Time Table .............................................................................................................. ii Part 1: General Information & Description of Procurement Process .................... 1 A. General Information ................................................................................... 1 B. Description of Procurement Process .......................................................... 3 Part 2: Historical Background & System Overview ................................................ 6 A. The CMRTA: Historical Background ............................................................ 6 B. The COMET: Recent Developments; A System of the Future..................... 8 C. The COMET: System Overview.................................................................... 12 Part 3: Proposal Content Requirements ............................................................... 25 A. General Proposal Requirements ................................................................. 25 B. Requirements for Technical Proposal ......................................................... 26 Part 4: Scope of Work (A-S)................................................................................... 31 Part 5: Requirements for Pricing Proposal............................................................ 51 Part 6: Evaluation and Award ............................................................................... 53 A. Evaluation of RFPs....................................................................................... 53 B. Evaluation Criteria....................................................................................... 53 C. Negotiations ................................................................................................ 54 D. Award .......................................................................................................... 54 Appendix A—Required Forms Appendix B – Disadvantaged Business Enterprise Requirements Appendix C – Pricing Proposal Forms Appendix D - Proposed Contract with Exhibits Appendix E - Vision: 2020 Appendix F - Vehicle Inventory Appendix G - Available Tools and Equipment Appendix H - Route Information Appendix I - Federal Clauses Appendix J - Operations and Maintenance Facility Specifications PUBLIC NOTICE REQUEST FOR PROPOSALS (RFP) The Central Midlands Regional Transit Authority d/b/a The COMET (“The COMET”) will accept proposals from firms for the contracted operation and maintenance of The COMET’s fixed route and paratransit services, which includes the Americans with Disabilities Act compliant demand response transportation and rural transportation services. The purpose and intent of this RFP is to enter into a multi-year contract (the “Contract”) for the management and operation of fixed route and paratransit services. Any Contract awarded pursuant to this RFP is subject to financial assistance grants between The COMET and the U.S. Department of Transportation (“USDOT”), Federal Transit Administration (“FTA”), and/or the South Carolina Department of Transportation (“SCDOT”). The Contract is subject, not only to The COMET policies and procedures, but also to the statutes, regulations, policies and procedures of the FTA and SCDOT. A site visit and pre-proposal conference will be held on September 4, 2014 at 9:00 a.m. at 3613 Lucius Rd., Columbia, SC 29201. All proposals must be submitted by Wednesday, October 29, 2014 at 2:00 p.m. Please reference RFP document for submission requirements. The COMET encourages the use of recycled paper, and where practicable, printed on both sides, for all submittals. All proposal responses should be mailed or delivered to: The COMET Administrative Offices ATTN: Virginia Goodson 3613 Lucius Rd. Columbia, SC 29201 For a copy of the RFP, please contact Ms. Virginia Goodson, Procurement Officer, at [email protected]. Please include your name, contact information, organization you are representing, and how you want to receive a copy of the RFP. i TIMETABLE Date and Time Action August 14 from 4:00 to 6:00 p.m. DBE Forum August 18 Publish/Release RFP September 4 at 9:00 a.m. Pre-proposal Conference and Site Visit September 11 by 4:00 p.m. Questions Due from bidders September 22 by 4:00 p.m. Answers to Questions Due to bidders September 25 by 4:00 p.m. Follow Up Questions Due from bidders September 29 by 4:00 p.m. Follow Up Answers Due to bidders October 29 at 2:00 p.m. Proposals Due November 20/21 Interviews/Presentations December 3 Special Board Meeting; award December 17 Approval of Contract April 1, 2015 Contract Implemented ii PART 1: GENERAL INFORMATION & DESCRIPTION OF PROCUREMENT PROCESS A. GENERAL INFORMATION 1. Ethics and No Contact Policy. After issuance of this RFP, Offerors, or anyone acting directly or indirectly on behalf of an offeror or potential offeror (“Offeror”) or a subcontractor (“Subcontractor”) shall not discuss or submit inquiries about this RFP in any way with any of The COMET’s employees, agents, elected or non-elected officials, or any member of the Board of Directors (the “Board”), other than the Procurement Officer, Virginia Goodson, [email protected]. Any communication with the Procurement Officer must be in writing, and submitted as required in this RFP. The foregoing restriction expires once the Contract has been executed. Violation of this restriction may result in disqualification of the Offeror for the award of the Contract, suspension or debarment, and may constitute a violation of the State Ethics Act. The prohibition contained herein does not apply to interviews with the Evaluation Committee, where such interviews are initiated by the Procurement Officer with an Offeror as provided in this RFP. 2. No Liability for Costs. The COMET shall not be liable for any costs incurred by the Offeror or any other person in connection with the preparation or submission of the proposal or any other materials required pursuant to this RFP. 3. Accuracy and Completeness. By submitting a proposal pursuant to this RFP, the Offeror represents that the information contained in such proposal is true, accurate and complete at the time of submission and warrants that such information will remain true, accurate and complete throughout the life of the procurement process and any Contract awarded Offeror pursuant to the RFP. 4. Misrepresentation. If The COMET finds the Offeror has either knowingly misrepresented any information or failed to provide requested information in a timely manner, this may constitute sufficient grounds for The COMET to deem the Offeror non-responsible or non-responsive. 5. Cancellation of RFP. The COMET reserves the right to accept or reject any and all proposals received as a result of this RFP, to negotiate with all or selected Offerors, or to cancel, in part or in whole, this RFP if The COMET deems it to be in its best interest to do so. 6. Non-Discrimination. a. Non-discrimination Requirement. The Offeror shall not discriminate on the basis of race, color, creed, disability, national origin, age, ancestry, gender, veteran’s status or sexual orientation in the performance of this RFP. b. Title VI of the Civil Rights Act of 1964. The Offeror agrees to comply with all requirements of Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d, USDOT regulations, "Nondiscrimination in Federally-Assisted Programs of the USDOT, 49 CFR Part 21. 1 c. Equal Employment Opportunity. The Offeror may not discriminate against any employee or prospective employee because of race, religion, color, national origin, ancestry, gender, age, handicap, sexual orientation, gender identity, veteran’s status and any other protected class under the law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Offeror shall insert the foregoing provision (modified only to show the particular contractual relationship) in all its third party contracts associated with any Contract resulting from this RFP, except contracts for standard commercial supplies or raw materials and construction contracts, and shall require all such contractors to insert a similar provision in all subcontracts, except contracts for standard commercial supplies or raw materials. d. Access Requirements for Individuals with Disabilities. Offeror must comply with all applicable requirements of the Americans with Disabilities Act of 1990 (ADA), 42 U.S.C. §§ 12101 et seq. and 49 U.S.C. § 322; Section 504 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. § 794; Section 16 of the Federal Transit Act, as amended, 49 U.S.C. app. § 1612; and other applicable federal statutes, rules and regulations. 7. Term. The term of the Contract resulting from this RFP shall be up to 10 years duration, beginning in 2015. The initial term shall be five (5) years, and The COMET, at its sole discretion, may elect to renew the Contract for one or more years, up to five (5) additional years. Throughout the duration of any Contract resulting from this RFP, The COMET may expand or reduce any of its current services, or implement or discontinue any transportation services on a one-time, temporary, and/or permanent basis. The COMET, also at its sole discretion, may cancel the Contract as provided therein. 8. Start-up. Includes ALL preparations to begin operation of the service. All personnel shall be hired and trained; documented procedures shall be established; an aggressive safety program will be developed; facilities and equipment will be prepared; operator runs cut will be prepared; and all other activities required for contractor start-up performed. All requisite plans for facility and vehicle maintenance, safety and security, emergency response and other requirement established in this document must be accurate and ready for implementation. The contractor must possess or agree to procure all permits and licenses necessary for the lawful performance of the services called for by this contract, locally and by the State of South Carolina. 9. Insurance. The contractor shall procure automobile liability and property damage liability insurance from a company that is authorized to write insurance in the state of South Carolina and is in good standing with the South Carolina Insurance Commissioner to protect The COMET, its Board, officials, employees, agents and volunteers, as well as the contractor and its employees. The contractor shall maintain limits of no less than: 2 · · · · Workers’ Compensation Comprehensive General Liability Comprehensive Auto Liability Umbrella Liability $10,000,000 Statutory Amount $5,000,000 - Combined Single Limit $5,000,000 - Combined Single Limit Combined Single Limit The contractor shall provide The COMET with evidence of such insurance; together with an appropriate endorsement that such insurance will not be cancelled without thirty (30) days prior written notice to The COMET (cancellation of insurance shall constitute an event enabling the COMET to immediately terminate the Contract resulting from this RFP). 10. Indemnification. The indemnification requirements pertaining to the Contract are included in Appendix D. B. DESCRIPTION OF PROCUREMENT PROCESS 1. Procurement Officer. Ms. Virginia Goodson is the Procurement Officer for this RFP and all contact regarding any aspect of the RFP shall be made to Ms. Virginia Goodson. All contact is to occur by e-mail at [email protected], except as otherwise authorized herein. 2. Site Visit and Pre-Proposal Conference. The site visit and pre-proposal conference is not mandatory; however, it is highly recommended, especially as the Operations & Maintenance Facility (“O&M Facility”) and operations have changed since the initial Operator request for proposal was issued in September 2013. A site visit and pre-proposal conference is scheduled at 9:00 a.m. EDT on September 4, 2014, at the O&M Facility at 3613 Lucius Rd., Columbia, SC 29201. Offerors should report to the second floor lobby of the O&M Facility for sign-in and welcome. The tour will begin promptly at 9:00 a.m. The tour will extend to the downtown Transit Center and a shuttle will be available. The pre-proposal conference will begin promptly upon return to the O&M Facility. Any questions that arise relating to the site visit or the RFP generally should be raised during the pre-proposal conference at the O&M Facility. All questions asked at the pre-proposal conference, in order to be binding on The COMET, must be reduced to writing and submitted to the Procurement Officer for written response as provided below. Photographs may be taken during the site visit by the Offeror but are the sole responsibility of the Offeror. 3. Submission of Questions. All questions, comments, requests for information or clarifications regarding this RFP must be submitted as indicated below no later than 4:00 p.m., September 11, 2014. All questions, comments, requests for information or clarifications should, to the highest degree possible, cite the specific RFP section and paragraph number(s) to which the question refers. All questions, comments, requests for information or clarifications regarding this RFP should include the identity of the sender, firm name, mailing address, telephone 3 number, and e-mail address. Email is the required method for submitting questions to [email protected] with the subject line: “Questions: The COMET Operation/ Maintenance RFP. ” Submit questions in an easily copied format such as MS Word. 4. The COMET’s Response to Questions, Clarification and Subsequent Amendment: All responses to questions submitted to The COMET shall be answered September 22, 2014 by 4:00 pm EDT by written amendment issued by the Procurement Officer to all persons that requested the RFP from the Procurement Officer. No oral responses provided during the site visit or at the pre-proposal conference are binding on The COMET. If clarification of any answer provided by The COMET is requested, the inquiry must be made no later than September 25, 2014 by 4:00 pm EDT and only one round (if needed) of clarification is permitted. The COMET shall be the sole judge of whether an answer is sufficiently clear. The COMET reserves the right to make modifications or amendments to this RFP, either at the request of an Offeror or upon The COMET’s own initiative. If The COMET determines it is appropriate to revise any portion of this RFP, it will issue a written amendment to the RFP. Offerors are required to submit a signed copy of the “Receipt of Amendments” for each amendment issued with their proposals. If an amendment requires significant changes in the Scope of Work to be performed under the contract, the date for receipt of proposals may be postponed at The COMET’s discretion. 5. Submission of Proposals. All proposals received become the exclusive property of The COMET. At such time as a Contract is agreed to by the contractor and the Board, all proposals submitted will become a matter of public record and shall be regarded as public records, with the exception of those elements in each proposal which constitute confidential and proprietary information or trade secrets as those terms are used in S.C. Code Ann. §§ 11-34-410 and 30-440(a)(1) and which are so marked as “TRADE SECRET,” “CONFIDENTIAL” or “PROPRIETARY.” However, proposals which indiscriminately identify all or most of the proposal as exempt from disclosure without justification may be released pursuant to a freedom of information request. The COMET shall not in any way be liable or responsible to any Offeror or other person for any disclosure of any such records or portions thereof, whether the disclosure is deemed to be required by law, by an order of a court, or occurs through inadvertence, mistake, or negligence on the part of The COMET or its officers, agents, or employees. Any legal costs associated with determination of what is excluded or included in a public records request is at the expense of the Offeror. Proposals must be received at the O&M Facility by 2:00 p.m. EDT on October 29, 2014. Proposals in response to this RFP shall be considered received at the time actually received by The COMET. The COMET will not accept late proposals. Proposals received after the time and date set forth in this section will be returned unopened at the Offeror’s expense. Failure to comply with any submission requirement may result in a non-responsive proposal. 4 Proposals shall be submitted in two parts, the technical proposal and the pricing proposal and shall consist of: a. One (1) original signed unbound hard copy of the technical proposal and one (1) original signed hard copy of the pricing proposal in an envelope marked “Price Proposal” b. One (1) .pdf copy of the Offeror’s technical proposal on a CD or USB Drive c. Nine (9) bound hard copies of the Offeror’s technical proposal d. Nine (9) copies of the Price Proposals in a separate envelope clearly marked as “Price Proposal Forms”. Pricing SHALL NOT be included in the technical proposal or on the CD or USB drive. Failure to submit separate technical and pricing proposals will result in rejection of the entire proposal. Proposals shall be delivered to: Virginia Goodson, Procurement Officer The COMET 3613 Lucius Rd. Columbia, SC 29201 Email: [email protected] Telephone: 803.255.7137 Mark parcel as “Contracted Operation And Maintenance Of Fixed Route And Paratransit Services” AND “Do Not Open With Regular Mail”. 6. Opening of RFPs. At the designated time for receipt of the proposals, the proposal packages will be opened and listed for the record of receipt. The packages will be secured and made available exclusively to the Evaluation Committee, select support staff, and legal counsel. 7. Start-up: The contractor is expected to provide a start-up timeline to The COMET’s Executive Director within ten (10) days of the notice of Intent to Award and begin making arrangements for Contract implementation. A weekly conference call and/or meeting will be held with the Executive Director and others he deems necessary to maintain an effective and seamless Contract implementation. 5 PART 2: HISTORICAL BACKGROUND & SYSTEM OVERVIEW A. THE CMRTA: HISTORICAL BACKGROUND The public transit system was owned by South Carolina Electric & Gas (“SCE&G”) until October 2002 when SCE&G and the City of Columbia (“City”) renegotiated the terms of the Contract and removed public transit from SCE&G ownership and responsibility. Key points of interest from the negotiations include: · · · · Purchase of a new fleet of 2002 Bluebird Transit Buses Funds for the purchase of a long-term operations & maintenance facility Operating funds for five years with a declining annual contribution thereafter. This was established to help the public transportation program develop its own independent dedicated funding source. Transfer and absorption of the operating contracts already in place for fixed route and paratransit services, held by Connex (now VEOLIA Transportation) and Laidlaw The Central Midlands Regional Transit Authority was established in 2002. The CMRTA (CMRTA became The COMET in Spring 2013, as described later in this document) began with two employees and a Board consisting of approximately 35 members, in order to begin formulating a regional approach to transit services for the Central Midlands. The COMET spent the next few years growing into its role as a transportation authority, establishing key partnerships, expanding its financial and grants role and working to revise the system to streamline services and effectively use the SCE&G funds. The Board worked tirelessly to secure dedicated funding; however, the critical time period for dedicated funding was during the nation’s economic downturn in 2008. Fiscal years 2009 & 2010 were extremely tumultuous— local governments were unsure how they would provide operating funds to maintain the system, as they had their own financial crisis. During the fall of 2008, the City and Richland County formed an Ad-Hoc Interim Transit Funding Committee to work together to formulate a plan for interim funding to support transit operations until the November 2010 election. In January 2009, Richland County developed a funding proposal to sustain operations through July 2011. Then, in spring 2009, a Temporary Intergovernmental Agreement (“IGA”) was reached between the City, Richland County, and The COMET. Under the IGA, for the time period July 1, 2009 – June 30, 2011, Richland County committed $5,600,000 in local funding and the City committed $2,000,000 in local funding to support the operating and capital needs of The COMET. To receive the funds, the following undertakings were required for The COMET to complete by February 2010: · Increase fares; 6 · · Pursue funding from Lexington County and its municipalities for regional service; and Complete a Comprehensive Operational Analysis, a Park and Ride Study; and management audit for the contracted service. As a result of this fiscal instability, The COMET’s media coverage was unfavorable and customers started finding alternatives to public transit. The next few years saw a slow decline in community confidence and rider use. In 2010, Richland County Council voted to place a penny tax referendum on the ballot. The penny-on-the-dollar tax referendum included a division of funds between roads/bridges, greenways and transit. This referendum failed in the November 2010 election. The system continued its new status quo—instability. In 2011: · · · The final transitional funds from SCE&G would end on September 1, 2011 and no entity would offset the $2.5M budget gap. The COMET’s Executive Director retired, as did the General Manager of VEOLIA Transportation. They had served The COMET for more than 15 combined years. The Board, which had been restructured, saw a near complete turnover with new apportionments and appointees in fall 2011, with only 11 voting members and two advisory members. During spring 2012, The COMET developed a revised budget document and a Balanced Budget Service Adjustment Plan. Implemented in May 2012, the plan: · · · · Removed more than $2.5M in operating expenses—suspending more than 40% of transit services. Combined routes to form life-line loop services, reduced or eliminated expensive suburban retail/employment routes, and eliminated Sundays and all service after 7 p.m. Laid-off nearly 50 people, all of whom were VEOLIA Transportation contractor employees in the operations and maintenance area (The COMET had 4 employees, not including the General Manager employed by VEOLIA Transportation). Cut overhead costs, reduced facilities maintenance, reduced amenities, and reduced grants matching The balanced budget plan financially stabilized the system, allowing for a focus on operational improvements and planning efforts through summer 2012. In July 2012, Richland County voted again to place a penny-on-the-dollar tax referendum on the November 2012 ballot, with transit receiving 29% of each penny collected until the sunset of the tax: 22 years OR $1.07 billion, whichever comes first. 7 The penny tax referendum passed in the November 2012 election and, after several legal efforts to overturn the results, the South Carolina Supreme Court upheld the referendum results. The COMET now has financial stability. The tax cycle required that the new tax collections would not begin until May 1, 2013 and first disbursement would not occur until approximately November 2013—a full year after the election results. The Board did not want to wait a full year to begin service improvements and authorized staff to develop a limited service restoration plan and proposed budget for those services. In November 2012, staff held public hearings to gain a general consensus for a priority of system improvements and developed a plan for a May 2013 launch of: expanded hours on main line routes; increased frequencies on key routes; and expanded Saturday service. That service began May 13, 2013 and remains in place with a few minor exceptions, such as small-scale demonstration routes. In April 2014, the Board voted to re-introduce Sunday service to start in May 2014. With a dedicated funding source, the Board has moved forward to procure those services to be described in this RFP in the “Scope of Work” section. B. THE COMET: RECENT DEVELOPMENTS; A SYSTEM OF THE FUTURE The COMET re-branded from CMRTA for a variety of reasons; however, the main reason was the system demanded a name and image that reflected the identity of a bold, aggressive, forwardthinking transit system. It had to be vibrant, speak to the future and create loyalty to the system. It had to be cool. The new brand and color scheme has been the most talked-about aspect of transit for the past year, as most of the activity since summer 2013 has surrounded staffing, capital procurement and system planning. Although the transit system’s actual service has seen little growth or change since May 2013, it is very deceptive, as The COMET has been extremely active for the past 16 months. The following timeline of key developments in 2013/2014 will help provide and understanding of system change and preparations for future growth: · · · · March 2013: Supreme Court upholds Transportation Sales Tax, allowing the system to begin implementation of system expansion. April 2013: The Board approves new branding and name (The COMET) to coincide with penny improvements, allowing the community to see the “before and after”. April 2013: 6-month pilot route to Lexington County health facility begins. Not renewed 6 months later. May 2013: The COMET launches increased weekday fixed route hours from 225 to approximately 300. Increase in Saturday hours from 100 to 175. No Sundays. 8 · · · · · · · · · · · June 2013: The COMET begins recruitment and selection of staff to prepare for system growth and ridership expansion. July 2013: The Board directly hires Bob Schneider from VEOLIA Transportation to be its dedicated, full-time Executive Director beginning August 2013. August 1, 2013: www.catchthecomet.org is launched—the new customer-focused website is responsive to Android, iOS & desktop devices. The website gets immediate attention, as it is the first item to display The COMET’s new and vibrant color scheme. August 2013: The COMET launches Route #2001: Gamecock Express, a formal fixed route operating in support of events at Williams-Brice Stadium. This is also the launch of The COMET’s new vehicle color scheme on eight existing New Flyer buses. The color scheme is introduced on the fleet’s interior and exterior. September 2013: Emphasis on capital procurement for expedited spending of expiring federal funds, as FTA identifies key grants for prompt close-out. October 2013: Additional staff joins The COMET, including: o Project Manager, focusing on short-term project implementation often with quick turnaround or complex steps o Grant-funded Travel Trainer, working to support those wanting to learn to use The COMET November 2013: Additional Staff joins The COMET, including: o Grant-funded Development Coordinator, emphasizing development of pass programs and transit use with employers and similar organizations o Community Outreach, focusing on maintaining close ties to the community, including neighborhood groups and public interest groups o Rural Transportation Planner, responsible for rural transportation programs and initiatives November 2013: Pilot route service adding additional trips on two existing Lexington County routes begins. As of July 2014, is on a month-to-month basis while funding partners determine their long-term funding commitment. November 2013: Board approves purchase of 11 propane-fueled cutaway vehicles for use on lower-demand routes. Also approves lease of propane fuel station to be installed Spring 2014. December – January 2013: Begin contract for construction of new office and storage space at The COMET’s O&M Facility, allowing for expanded work space for additional staff. January 2014: The COMET’s final staff member, Transit Planner, responsible for route and service development, is hired. 9 · · · · · · · · · · · · · · · · January - February 2014: New service planning team develops and implements “The Northeast Flex”—a demand-driven rural service, operating within the paratransit service, to connect users to fixed route service. April 2014: The Board approves construction contact for maintenance bay additions and expansion. April 2014: The Gamecock Express is approved for the 2014 event schedule. May 2014: Full Weekend Service is launched—Sundays are back and are identical to Saturdays, creating simplicity for users. The COMET offers free weekends through May and free Sundays through Labor Day to promote new ridership. May 2014: The Board approves new pass programs, including new multi-day pass options, reduced all-day fare, elimination of transfers, and formal half-fare eligibility for multi-day passes. May 2014: The Board approves The COMET’s first true system expansion in the South Columbia area, to include existing route redesign, simplification of service and extended hours. May 2014: New customer-oriented smartphone ride-tracking & stop prediction contract awarded to TransLōc. May 2014: The COMET takes delivery of its 11 new propane vehicles and begins prepping them for revenue service. May 2014: The COMET unveils its new, simplified and high-visibility bus stop design. June 2014: The COMET prepares its new “Freshman Freedom” passes for distribution— free freshman transit passes branded in cooperation with the University of South Carolina, Benedict College, and Allen University. June – July 2014: The COMET prepares for its first major service change, to include route name changes, fare changes and pass availability. June – July 2014: The COMET begins exploration of a pilot program to create a mobile application for fare payment for potential Fall 2014 introduction. June - July 2014: Procurement for bus stop signage materials and installation is underway and will be installed throughout 2014-2015 as route changes take effect. July 2014: The COMET is on Google Transit. July 2014: Board approves new “Holiday Service”, a weekend+ service for New Year’s Day, Memorial Day, Labor Day & Independence Day, closing only on Christmas & Thanksgiving Day. Other than these six days, the system operates at full schedule. August 2014: TransLōc is installed and a pilot program begins with Passport Parking, a digital fare collection company that develops an on-line fare payment app. This allows customers to pre-pay for transit fare by credit card. 10 · August 2014: New “Freshman Freedom” passes are distributed, allowing incoming new students to have unlimited access to The COMET’s fixed route system. New U-Pass is launched, allowing ANY student in area to purchase discounted, semester-long transit access. The period from August 18, 2014 through September 2, 2014 will be among the most important days in The COMET’s history, as is reflects the first major “go live” of the Vision: 2020 plan. The Vision: 2020 plan emphasizes identifying main arterials of the region and implementing direct, high frequency service on those “Main Line” routes. The Main Line routes will support lowerfrequency, more neighborhood centric services including cross-town type routes, limited stop express routes, suburban circulators routes, rural services and park-and-ride. By establishing a diverse set of service types, The COMET is able to bring public transportation to areas that do not have the population density to support traditional “urban mass transit” without impacting the core of the system’s riders, the majority of whom live inside the metro core of the City and its surrounding areas. The new service launch includes: · · · · · New & re-tooled routes to increase access to growing retail and employment corridors with improved route frequency and hours of operation. New routes oriented toward off-campus student-housing with a focus on high-frequency, reliable service. The emphasis is transitioning students away from apartment-owned shuttles to The COMET. The Phase 1 (of 2) of “The Orbit” will be implemented—a downtown Columbia circulator designed to reduce walk/wait time for passengers and create an internal circulator within the downtown core. New fare programs: o All-day pass fare lowered from $3.50 to $3.00 o New 5-day ($12) and 7-day ($14) are introduced o Transfers eliminated (a one-way trip w/ transfer is $3.00—customers should buy an All-Day pass) o Expansion of Half-fare program: The COMET ID Card allows Seniors (65+), persons with disabilities, veterans, students, and Medicare recipients to buy ½ price multiday passes. Partner agencies may now purchase full-fare passes (no ID required) at half-price. TransLōc’s real-time app for ride tracking for fixed route services is “live” along with Passport Parking’s smartphone fare payment pilot project. The Vision: 2020 plan is included as Appendix E. 11 C. THE COMET: SYSTEM OVERVIEW 1. Core Values: The COMET’s core values for on-street operation are, in priority order: Safe, Reliable, Friendly, Clean/Comfortable, and Cost-effective transit services. Safety is the single most important indicator of quality of transportation options. If you cannot be safe, you cannot be reliable. Unreliable service is by nature unfriendly. Friendliness builds customer confidence after the first trip. A clean and comfortable environment maintains their ridership. High ridership and effective fares allows The COMET to maintain a cost-effective service model and grow its operation. Without SAFETY, none of this occurs. While the word “safe” or “safety” or “in consideration of employee or passenger safety” may not be written into the paragraphs or bullet points below, the expectation is that the Offeror will keep this in consideration and demonstrate this emphasis throughout its proposal. The contractor shall operate The COMET’s fixed route and paratransit services, maintaining all vehicles and facilities, and supporting administrative functions as outlined in this RFP. The contractor will ensure the highest quality service in compliance with the terms of any Contract resulting from this RFP and local, state & federal laws. All services are subject to budgetary limits, with The Board approving budgets and service levels. Subject to The COMET’s policies and procedures, state and federal laws, all service levels are at the discretion of the Board. 2. The COMET’s Legal Structure & Functions: The COMET is a regional transportation authority established pursuant to S.C. Code Ann. § 58-25-10, et seq. The governmental members of the The COMET are Richland County, the City of Columbia, the City of Forest Acres, and Lexington County. It is governed by an 11-member Board, directly appointed by its member governments and the South Carolina Legislative Delegation of Richland County as follows: · SC Legislature (House & Senate) delegation of Richland County (3 appointees) · Richland County Government (3 appointees) · City of Columbia Government (3 appointees) · Lexington County Government (1 appointee) · Town of Forest Acres (1 appointee) 12 The COMET is subject to an intergovernmental agreement amongst the members that outlines procedural aspects of terms, membership, responsibility and interaction. The Board directly hires an Executive Director, responsible for the all aspects of the organization with the exceptions of those duties held by the members of the Board (motions, votes, etc.). The Executive Director directly hires and supervises all COMET employees and contractor activities. The COMET plans services through its dedicated transit planner who develops routes and services, establishes span of service and frequency and directs fleet types use, where necessary. The emphasis for routes and services is on direct, frequent and inherently simple services that are oriented toward pedestrian and bicycle-friendly corridors, placing value on high-density corridors and trip generators vs. “car-friendly” corridors (ex: tree covered & sidewalk-lined street with fewer car/passenger conflicts is preferred to a classic arterial five-lane street). The COMET holds and staffs public hearings, reports on findings, and makes technical adjustments to routes based on feedback from passengers, the community, its stakeholders and its contractors. The COMET performs all public outreach, marketing, promotion and information campaigns for passengers. Timely and effective feedback and suggestions from stakeholders is always valued. The COMET also performs all procurements for contracts and services, not included in the RFP. It performs its own grant applications, management and documentation. It performs all shortterm and long-range capital planning, selects all vehicles, technology and capital items and has final approval of all items directly related to fleet, facilities and amenities. The COMET operates its own financial department including accounts payable and financial reporting. The COMET staffs all committee and Board meetings. The Offeror is expected to work with staff as required in the RFP and as needed, but also with key contractors (where appropriate) as it relates to the effective operation and maintenance of the transit system and in the interests of The COMET. The COMET Staff is organized as follows: Executive Team · Executive Director: Directly responsible for all activities of The COMET. Focus is on external relations and conceptualizing transportation in Columbia. Also has an extensive background in operations and maintenance. · Administrative Coordinator: Directly supports Executive Director and Board. Focus is on assisting Executive Director meet the needs and expectations of the Board. Extensive experience as The COMET’s reception gatekeeper. · Grants Coordinator: Performs all grants applications, documentation, reporting and project. Focus is on capital project spending and grant revenues. Serves as FTA liaison and primary regulatory expert and analyst. Has been with the organization since its founding. 13 Finance Team · Finance Manager: Oversees all financial processes. Focus is on reports, payables, payroll, benefits, purchase orders, asset inventory and routine contractor auditing. Works directly to maintain a “clean” and user-friendly financial process. · Staff Accountant: High-level support of the financial process. Focus is on stream-lined and high accuracy financial processing and documentation. Works closely with procurement processes and grants administration. · Front Desk Reception: Receptionist and pass sales. Focus is on telephone and “directing traffic” for visitors, material and supply. Coordinates space availability and works with departments to assist where possible. Planning Team · Planning Manager: Oversees all service planning, fares, amenities, etc. and acts as chief transit planner. Focus is on service development, on-street amenities and transit technology. Works closely with the Executive Director and Contract Operator. Manages planning team. · Rural Transportation Planner: Supports Planning Manager with data collection, analysis and service development. Focus is on rural communities and demand-response service types, including ADA paratransit. · Project Manager: Performs dedicated project deployment across a wide variety of areas. Focus is on brining critical and specific projects to fruition. Manages multiple projects to conclusion or hand-off to other departments. · Community Outreach: Coordinates and oversees public hearings, passenger information distribution, social media and website. Focus is on building grass-roots community relationships to smooth the transition to a “transit-friendly” culture. · Transit Development Coordinator: Develops pass programs and partnerships with public and private organizations. Focus is on increasing revenue and ridership for the system to maximize the value in the community. · Travel Trainer: Performs on-street travel training and “how to ride” clinics for interested groups and organizations. Focus is on New Freedom-oriented passenger base, fostering independence and transit use for all. · Intern(s): College-enrolled or recent college graduates, seeking real-life understanding of transit or public organization management. Generally supports the planning team but may perform any variety of duties. 14 Key contractors · Legal, McNair Firm: Performs all legal services for The COMET as directed by the Executive Director and the Board. Plays a critical role in intergovernmental agreements, Board actions, by-laws and procurement. · Accounting, Derrick, Stubbs & Stith: Performs high-level financial analysis for the Executive Director and the Board. Ensures reports, processes and materials follow required guidelines and procedures. Advises on key financial projections and budgetary development. · Public Relations, Marketing & Branding, Chernoff Newman: Develops marketing materials, brand-cohesion and public relations approaches. Advises on media releases, positioning on key issues and advises the Board and Executive Director on key trends and issues facing the organization. · Human Resources, LIH Consulting: Performs organizational HR support; advises the Executive Director on public personnel issues; supports the Board on policy issues, as needed. · SKS Management: Performs as needed procurement services for capital projects. Assists with “quick turn-around” procurements, record keeping and gatekeeping during selected capital purchases. · Contracted IT Services, To Be Determined: The COMET will be seeking a dedicated IT firm for its own independent information management and software/hardware needs. The RFP process will occur in fall 2014. The COMET provides fixed route and paratransit services within Richland County and portions of Lexington County. Richland County is part of the Columbia, South Carolina Metropolitan Statistical Area and is the second most populous county in South Carolina. With 390,000 residents and 772 square miles, it is generally a mid-to-low density area. Mainly a suburban county, there are several key pockets of density, in particular four key areas—a downtown followed by three suburban enclaves, each about 7-10 miles from the city center. The distance from other areas creates these somewhat isolated residential, employment and retail districts. As such, a large county footprint with mid-level density and four distinct economic and residential centers creates a very diffused and resource-intensive operational service area. Lexington County is the neighbor to the west of Richland County and despite having a substantial population, it does not participate fully with The COMET. Mainly rural and suburban with no urban core, it has a growing retail corridor along the confluence of two main highways that provides the majority of economic investment, mainly in the way of retail stores and service economy jobs. New industrial parks have opened and attracted major employers such as Amazon.com and Nephron Pharmaceuticals. As Lexington County grows, new opportunities for transportation, especially mass transit may become more critical. Lexington County is the greatest growth opportunity for The COMET, as it may have ample demand for park-and-ride into 15 the metro core of the City and has tremendous opportunity to grow rural transportation services. It is expected both will develop as Lexington County continues to grow. Both counties have extensive rural areas; The COMET’s ability to deliver low-cost and highly flexible transportation services in these areas will be of critical importance over the next five years. The COMET has already deployed pilot flex zones in one rural area and will implement a new flex/fixed route combination in another area, establishing distinct service models that can be used across the Midlands region. The COMET presently provides the financial subsidy for transit services that are delivered in the rural portion of Richland County known as “Lower Richland”, delivered by the Santee-Wateree RTA. This area has long been served by this neighboring authority but funded by SCDOT. The COMET’s new funding stream has allowed it to absorb this service and bring it under its service area; however, it does not yet have a plan for bringing those services “in-house”. These routes will be included in The COMET’s routine scope of services beginning in summer/fall 2015. This will require a low-cost rural option for the future. The City straddles the two counties, with only a very small portion of the City in Lexington County. As the capital city of South Carolina and home to the University of South Carolina (“USC”), Columbia’s primary employers are: health care providers, financial and legal services, economic development, government employers, and education and research facilities. Columbia has repositioned as a cultural community over the past five years, working to revitalize its downtown and attract new development. A substantial number of residential developments are underway in the downtown core, which will be supported by new USC housing complexes. The new influx of residents will increase downtown employment and retail and spur increased density for the downtown area. Millennial-age residents are gravitating to downtown due the low cost of living, proximity to campus and growing availability of downtown activities. 3. The COMET’s Focus on the Future. The COMET’s focus, in addition to safety, is two-fold: Phased service development; and capital procurement. Phased service development: The Richland County service area is the main focus, as it is the source of dedicated funding for transit operations. The Vision: 2020 plan, along with expertise in density planning, quantitative analysis of travel patterns, and data-driven decision-making are pushing service growth and development forward. Phase 1 (August 2014 – May 2015) is focused on streamlining and improving existing routes and services. Realignment of unproductive corridors, shortening of winding and looping routes, and simplifying the system is the first step, as it allows for additional services to build on these high frequency corridors. Phase 2 (August 2015-May 2016) will focus on suburban zones, creating circulators in development areas to move people within defined service areas and connecting to high-capacity corridors. Phase 2 will see the introduction of park and ride and similar services, as fleet becomes available. Phase 3 (August 2016-May 2017) will see development of expanded services into the most outlying portions of the community service area. By that time, rural pilot routes and low-density services will have established mass transit viability and service will be deployed to match community needs. 16 Capital Procurement: Between 2008-2012, The COMET lacked match funds for capital projects and found itself with a backlog of federal dollars. Over the last 12 months, the FTA has taken an aggressive stance with The COMET—spend it or lose it—with sudden demands and firm deadlines. As such, emphasis has been on spending expiring dollars, as outlined in the “Historical Background and System Overview” above. The next major phase is large-scale fleet replacement/acquisition. Fleet will be the single biggest challenge in growing services, as the slowing of federal capital funds under MAP-21 has had a major impact. The COMET will submit a large grant application under the FTA “Ladders of Opportunity” grant for significant fleet turnover: a) complete replacement of expired vehicles and b) structured expansion fleet in phased quantities. The COMET will submit all large vehicle grant requests to be buses of 35’ or larger with a compressed natural gas fuel system option. The COMET will actively pursue a publicprivate partnership with a CNG provider to develop a fueling station on adjacent land to reduce fuel costs and increase the amount of transit it can provide the community. Fleet specification development and CNG fuel station procurement processes will begin in Fall 2014 for these two separate but simultaneous projects. Transit enhancements are the second major emphasis for The COMET. Enhancements include benches, shelters, trash cans and bicycle racks but are expanded to include expanded capacity (3-position) bus-mounted bicycle racks, schedule racks throughout the community, transit technology (trackers and fare payment), on-board security systems and general information. 4. Description of Vehicles, Facilities and Equipment & Replacement Cycle Vehicles: The COMET owns its own fleet of vehicles with a variety of manufacturers, sizes and years of purchase. Appendix F provides a listing of vehicles in more extensive detail, along with recent maintenance history. All fixed route vehicles have Digital Recorders CAD/AVL systems with on-board annunciators (visual and auditory), 2-position bicycle racks, two-way radios and GFI-Genfare Odyssey fare collection systems, all provided at The COMET’s expense. The incumbent provides SmartDrive, and Offerors are required to provide a similar system and shall include an ecodriving component, to be active within six months of installation to reduce fuel consumption rates and extend the life of engines and major components through the reduction of excessive acceleration or like behavior. All repairs for these systems, EXCEPT FOR TWO-WAY COMMUNICATIONS REPAIRS AND REPLACEMENT, AND SMART DRIVE (or similar), are at the expense of The COMET, on a documented and justified pass-through basis. The contractor shall be responsible for maintaining the communication systems in all revenue service vehicles, including provision of spare equipment, reprogramming, etc. The contractor will be responsible for maintaining base stations and facility antennas, and other in-house equipment used for dispatching. The COMET will NOT fund a “replace it” or “send it out” program in lieu of repair. Contractors shall not send out unnecessary work to pass through costs to The COMET. If this found to occur, appropriate liquidated damages shall apply. All revenue vehicles are equipped with mobility device tie downs. Replacement of tie-down straps and mechanisms are required following any accident when a mobility device had been 17 secured, as the safety systems (webbing and retractors) become compromised. Documentation of disposal is required. The successful Offeror must provide its own Vehicle Maintenance Management Information System. The current system is Ron Turley & Associates VMMIS, which includes all vehicle maintenance as well as reporting. A system is also required to track and report facility maintenance, required facility inspections and any other similar functions; however, the VMMIS is not required to perform this—one must be in place within two weeks of the transition start to begin formalized inspections of facilities, etc. Fixed Route Fleet: See Appendix F for details. As of September 1, 2014, the Fixed Route fleet will be comprised of: · Eleven (11) brand new 2014 Starcraft propane-powered (Rousch) cutaway buses · Eight (8) 2010 New Flyer 35’ low-floor, diesel buses · Twenty (20) 2002 Bluebird high-floor, diesel buses in the following sizes o 10: 35’ o 10: 40’ The COMET has a contingency fleet of seven (7) 30’ and four (4) 35’ high-floor, 2002 Bluebird diesel buses for future service expansion. These vehicles WILL NOT BE USED FOR EXTENSIVE PERIODS but will instead be activated when: a) expansion vehicles are on order and awaiting arrival; or b) service expansion is ready for deployment. This allows The COMET to grow service for the community without waiting multi-year periods for fleet arrival and preparation. An alternative is to reduce the spare ratio, which may be an option based upon fleet age. Offerors shall note there is no defined service timeline for this contingency, nor any determination of how many vehicles may be used. The fleet would be the same age as all other Bluebirds and should budget accordingly. Paratransit Fleet: See Appendix F for details. The paratransit fleet includes on-board AVL and two way radios on a separate frequency from the fixed route fleet. All repairs for these technology systems, except for two way communication, is at the expense of The COMET, on a pass-through basis. As of September 1, 2014, the Paratransit fleet will be comprised of: · One (1) 2000 Goshen Ford high-floor, cutaway diesel buses · Three (3) 2001 Goshen Ford high-floor, cutaway diesel buses · Seven (7) 2002 Goshen Ford high-floor, cutaway diesel buses · Three (3) 2005 Goshen Ford high-floor, cutaway diesel buses 18 · Three (3) 2007 Goshen Ford high-floor, cutaway diesel buses · Three (3) 2010 Goshen Chevrolet high-floor, cutaway diesel buses The COMET is applying for grant funds from an existing federal allotment that will fund a complete replacement of the paratransit fleet. The fleet is anticipated to be 2014/15 model, Rousch-proane, Starcraft 12 passenger cutaway vehicles ordered from SCDOT’s existing state contract. The timeline for purchase and delivery is just before or after April 1, 2015. The successful Offeror will be responsible for timely preparation for revenue service either during start-up or after formal Contract start. Non-Revenue Fleet: The COMET also owns two maintenance service vehicles for use by the contractor for road calls and routine maintenance issues. These vehicles are to be used exclusively for maintaining the O&M Facility and fleet, and not for personal business or use. Any other vehicles for the shop (Director, parts running, etc.) is the responsibility of the Offeror. As of September 1, 2014, the Non-Revenue fleet will be comprised of: · One (1) 2006 F-450 utility flatbed truck , diesel · One (1) 2014 Chevrolet Silverado Pick-up crewcab, diesel The COMET owns a non-revenue fleet of three (3) relief cars for use by The COMET and the contractor. Effective the start date of the contract, these vehicles will be limited to The COMET staff for meetings, etc. The contractor shall be responsible for maintaining these vehicles on behalf of The COMET, including preventive maintenance, routine repair, replacement of wear items, and weekly or as-needed cleaning. The contractor shall be required to supply and maintain its own vehicles for street supervision and operator relief. Relief points are set by the contractor. Fuel for these contractor-provided non-revenue vehicles shall be supplied by the contractor. These vehicles shall be wrapped and or decaled as determined by The COMET and at The COMET’s expense. The COMET reserves the right to add or delete vehicles as required during the course of this RFP (respecting the spare ratio FTA allows). The contractor will be allowed the use of The COMET vehicles for the delivery of fixed route and paratransit services. The COMET will provide a minimum of 15% spare ratio to the contractor to allow for timely maintenance and repair. The COMET reserves the right to add additional features, technology or safety systems to its fleet and has the exclusive right to select the fleet and its components. The contractor is welcome to participate through research, data, technical analysis and experience; however, The COMET has final say in the vehicles it operates. Operations & Maintenance Facility: The O&M Facility was constructed between 2006-2008. The O&M Facility is 46,664 square feet and includes a first floor operations center, available to the Contract Operator complete with office space, storage facilities, multiple Dispatch/Operations centers and a comprehensive Maintenance Area. Please note that two (2) additional bus bays described below are currently under construction and will add to the 46,664 square foot total. 19 Operator break room, restrooms with lockers and showers and exterior picnic facilities are available for use by the successful Offeror. In general, the contractor is free to arrange offices and assign space as necessary. Any adjustments to fixed systems (walls, doors, power, data/phone drops, wall-mounted units, etc.) require authorization from The COMET for modification. Surface areas (posters, signs, etc.) do not require authorization from The COMET. The COMET constructed new office space in Fall 2013/Spring 2014 so any additional modifications will occur at the expense of the contractor. All first floor furniture is the property of the existing contractor excepting basic tables and chairs in public break rooms. The contractor is responsible for supplying their own furnishings, but is free to use the available first floor furniture and amenities. A diagram with approximate measurements, where available, is provided in Appendix J. The COMET’s administrative staff occupies the 2nd floor of the facility; however, there are two common areas available for use for meetings: a small conference room and a large board room/common meeting space for safety meetings, etc. There is also at least one (1) office in The COMET’s administrative area available on a short-term basis for Contract start-up. The O&M Facility has a Maintenance area with a maintenance library, fare box rebuild room, office space, break room and locker area. The Shop floor contains 9 original maintenance bays, one of which is surrounded by a two-hour burn wall for compressed natural gas major repairs. In 2014, The COMET began expansion of the maintenance facility with two additional bays for Propane repairs, using the final portions of an existing facilities grant. The construction will be complete by Summer 2014. There is a dedicated parts room with available storage for large components and a separate fluids room and separate facilities maintenance storage area. The COMET does not provide any parts inventory or vehicle fluids or facility supplies. The only consumable provided by The COMET is fuel for fixed route and paratransit vehicles, which is purchased by The COMET and provided to the contractor. The contractor shall maintain a justin-time, yet sufficient inventory of fuel to allow for re-supply. Any fuel dispensed off property is the full expense of the contractor, unless otherwise agreed upon. Fuel economy and idle reduction is an expected part of contractor fleet and operations management. There is a large parking area directly adjacent to the maintenance bays along with a diesel fuel station, fluid reel system, a propane fuel station, outside steam area, bus wash and fare box vault “rob” station for the GFI-Genfare system. The lot is a gated facility with an exit point onto Lucius Rd. The opposite set of maintenance bays also has a secure gated access entry point with a parking area for vehicles under repair or set aside for service. Other major equipment owned by The COMET includes a new forklift (2013), tire machine (2014), bus air conditioner reclaimer (2012), and facility boom lift (2012). Any tool not listed shall be supplied by the contractor or individual mechanics. A list of available tools and equipment is included in Appendix G. Transit Center: The COMET leases a Transit Center from the City for a nominal rate. The Transit Center is outfitted with a contractor-staffed information/pass sales desk, public restrooms (separate, open-access men & women), a climate controlled waiting area with seating, digital announcement & information boards for customers, and real-time trip arrival information on 20 Digital Recorders/Clever Devices LED information boards for the AVL/CAD system (exterior & interior). These LED Boards were purchased and installed in 2012/2013 and operate based on the Digital Recorders data system. The Transit Center is one of the key challenge areas for The COMET. It has become a social gathering place for a variety of non-transit activities. The COMET currently holds the contracts for cleaning and armed security; however, as described in the Scope of Work, those functions will become the contractor’s responsibility. The COMET staff lacks the boots on the ground to actively manage the facility and will look for an Offeror that can offer a customer-friendly, proactive approach to helping clean up the atmosphere at the Transit Center Sumter and Laurel Streets location. The COMET and Veolia Transportation have had meetings with the Columbia Police Department and have begun a proactive approach to better managing the facility, mainly through increased police response and managing contractors. Concerted efforts are being made to minimize loitering and after-hours vagrancy. The Transit Center is also a challenge operationally, as it lacks on-street boarding and alighting space. The facility is on a corner property, surrounded by businesses, parking lots and driveways, making it impossible to load more than a few buses at a single time. As the system grows, The COMET will seek more creative solutions such as across-the-street loading, reduced flow of vehicles on Laurel Street, and alternate high-frequency transfer points. Until a permanent largescale facility is constructed, this will be the primary transit hub for downtown. Consistent efforts will be made to creatively use the space. The COMET has already begun a transit center location study, partnering with the Central Midland Council of Governments (“CMCOG”) to conduct an analysis of the downtown core. Step One is identifying the transit service corridors, followed by identifying all attainable property within that area. Second is identifying, from among those properties, all locations that can support a multi-modal center. Third is feasibility analysis: conducting stakeholder meetings and receiving input from neighboring businesses. Finally, a list of prioritized properties, in order of attainability based on support from neighboring businesses and price, will be presented to move forward. The study shall also look at the study for potential park-and-ride locations as well as satellite transfer points in suburban transit-friendly areas. Data/Telephone System: The COMET owns the telephone system in the O&M Facility and will provide service and one telephone per office to be used by the contractor so long as The Comet is reimbursed for long distance service. The O&M Facility is networked with data drops in (all) offices but with separate networks for the contractor and The COMET. The COMET owns its own hardware and maintains its own IT support. All Offerors will supply their own IT system, including servers, computers, software, licenses, office printers, power supply and other equipment necessary to perform the routine management of the operation. Operations-based exceptions are: · Two Printer/Copier/Fax/Scanners: The COMET provides two units for the contractor and supplies the maintenance parts & labor and toner. The contractor supplies its own paper. These units belong to The COMET and at the point they are no longer functional (beyond 21 repair or repair items not covered under warranty agreement are beyond reasonable expense, as determined by The COMET), they shall be replaced by the contractor and shall supply their own maintenance, toner, etc. The contractor may replace these at any time at their expense. · Dispatch Office: Security system monitor (contractor owns all other equipment). · DART Office: Five (5) Trapeze workstations, one (1) server for paratransit operations— please note that upgrades of all hardware (including servers), software and licenses, and maintenance of the comprehensive paratransit IT package will now be the responsibility of the contractor. More detail is provided in the Paratransit section of the Scope of Work (Note: current contractor owns AVL monitor and manager computer). · Maintenance: The COMET owns no IT aspects of the maintenance department. · Two (2) vehicle-installed laptops for the CAD/AVL Digital Recorders project. 5. The COMET’s Transit Service. The Orbit: The COMET’s system is primarily a radial network, with nearly all of its weekday routes starting/ending at the Transit Center. The Transit Center is located at the north end of downtown Columbia, with most major trip generators 8-15 Columbia city blocks away. As such, The COMET has struggled to generate ridership from commuters because all routes access the Transit Center but: a) only a few routes transport passengers southbound toward the major employment destinations; and b) they are infrequent. The limited facilities and long waits for transfers reduce the “benefits” of transit travel. Coupled with available, close-by and inexpensive parking, transit is not often seen as a friendly option for non-transit dependent citizens. To combat this, The COMET has created The Orbit, which will begin Phase One in Fall 2014, with the 2nd and final phase in 2015. The Orbit is modeled after the concept of Chicago’s “L” Loop: a core area of downtown where many lines (in The COMET’s case, bus routes) overlap to reduce the number of transfers and create highly accessible transit to passengers within the most dense part of the downtown core. The Orbit has its eight most popular routes operating clock-wise and counter clock-wise—the net result is transit frequency of 10 minutes or less, each direction (accounting for 40 minute frequencies or less) and closer access to downtown locations. The additional running time per route is offset with reduced “dwell time” at the Transit Center, improved efficiency and revenue from increased passenger load and in most instances add only a few minutes to those few routes, as all routes are already accessing the transit center. Eightyfive percent (85%) of the downtown core is within a 1320’ walking distance (1/4 mile, and just three blocks) of The Orbit, with the eight routes accounting for approximately seventy percent (70%) of system ridership. In addition to improving accessibility for passengers traveling TO/FROM downtown, the transit-savvy user can use this as in internal circulator to travel within downtown, even if they drove into town. This increases ridership, revenue and exposure to transit. Research shows that those using limited services over time will increase reliance on, and dramatically increase support for, transit services. 22 Pre-Orbit Example: Passengers walk (or catch one a few select routes) just to get to the Transit Center to wait for transferring bus to arrive and then travel to home/work, etc. If their trip ends downtown, passengers must walk from the Transit Center to their destination (which is 8-15 blocks away) OR wait to catch one a few routes traveling that direction in downtown. Post-Orbit Example: Person rides a Main Line route into downtown and does not exit the bus for Transfer unless needing another outlying route. Instead, they remain on vehicle and exit on Sumter, Richland, Assembly or College Streets, as needed. If transferring to Main Line route, they can transfer ANYWHERE along The Orbit to meet their vehicle, reducing their trip time and reducing Transit Center traffic. Should a passenger on a non-Orbit route need to travel anywhere downtown, they can catch ANY Orbit route to get across town, drastically reducing their time between transfers and reducing reliance on catching a special route to get across downtown. If needing to catch a non-Orbit route home from the Transit Center, passengers can ride to the climate-controlled seating area inside the Transit Center on ANY Orbit route without having to wait. This improves comfort, safety and reliability. For the period of May – July 2014, The COMET has averaged approximately 5,600 fixed route weekday passengers and 2,500 weekend fixed route passengers. Weekday ridership generally does not deviate more than 10% from the daily average, with average ridership very consistent during the week. The COMET expects ridership to grow significantly in the coming months, especially as school resumes and new student-oriented routes take effect for August 18, 2014. A summary of transit routes is provided below: Paratransit Operations: The COMET operates two distinct paratransit service types—ADA demand-response (DART) and open-access demand response (Flex). 23 DART: The ADA demand-response paratransit service is operated by the contractor and follows the service days and times of the fixed route system, i.e. if the route is not in service, there is no paratransit service along that corridor. Park-and-ride services will be exempt from the ADArequired ¾ mile barrier, as they exempt are from the ADA requirements. The contractor is to adhere to this in all cases; however, common-sense application of pick-up times and drop-off times and points shall be used in order to follow the spirit of the ADA but without providing services that would not be available to any other person. Demand-response must be prescheduled the day before and has a no denial policy, using trip negotiation and scheduling to accommodate trip requests. Flex: The open-access service is a newly created flexible service that operates like the ADA service; however, any passenger can ride the vehicle and ALL origins and destinations must be within the service zone, which includes the end-of-the-line points for three fixed routes. This service is designed to connect low-density areas to fixed route buses, especially higher frequency Main Line routes. The first Flex Zone began in February 2014 and will be expanded to a larger service area. There is no dedicated vehicle to this route, as the passengers are fit into the DART manifest and delivered to the route destinations by DART drivers. This minimizes overall costs and allows for the same staff to answer and schedule telephone-based calls. The COMET also operates a “Re-Flex” route, which is a hybrid deviated fixed route—it has a series of scheduled fixed route trips, but then is available to perform demand response service like a classic flexible service. Holidays: The Board approved a new “Holiday Service”, a weekend service for New Year’s Day, Memorial Day, Labor Day & Independence Day, closing only on Christmas & Thanksgiving Day. Other than these six days, the system operates at full schedule. Event Fixed Routes & Community Participation: To provide unique services to the community beyond traditional daily fixed route or paratransit service, The COMET creates specialized routes with public hearing and Board approval. These are fixed routes that have limited scope of service that require a passenger fare. This ensures The COMET follows the rules and spirit of FTA’s charter regulations. Event fixed routes include: The Gamecock Express 10-20 vehicles, as needed for park-and-ride services during events at Williams-Brice Stadium or others as may be determined. This should be included in the hourly pricing, as NO SPECIAL EVENT billing rate is allowed. From time to time, The COMET may request a driver and bus for visitors, technical tours, staff activities or community events. In all cases, the contractor shall supply a supervisor or staff member, as full operator services are not needed and it is neither fixed route nor charter services. The contractor shall also donate staff or supervisor time for community events, school tours or similar. If the contractor elects to use an operator or other employee due to staffing constraints, that shall be at the expense of the contractor. Please note these are mainly charity events (Ex: Salvation Army Stuff A Bus) or community promotions (career day; school events or community fairs). The contractor is encouraged to become engaged in the community beyond day-to-day transit operations. 24 PART 3: PROPOSAL CONTENT REQUIREMENTS The contractor shall provide operation and maintenance for The COMET’s Fixed Route and Paratransit services, in accordance with all of the requirements outlined in this RFP (including all attachments) and the Offeror’s response thereto. The contractor shall administer, manage, and provide all goods, personnel, and services necessary to deliver to The COMET complete operation and maintenance Fixed Route and Paratransit Services in a manner consistent with state and federal laws and in a fiscally sound manner. The COMET is seeking proposals which comply with each of the requirements described in Part 4, Scope of Work, below. In addition, Offeror’s separate financial proposal MUST be provided using an “effective hourly rate” as provided in the “Pricing Section” below, which includes the cost of providing each item listed in the Scope of Work. The COMET considers any proposal which provides any deviations from, or caveats to, this RFP, including ALL appendices, as unacceptable. Anything that any Offeror would like to modify, seek clarifications on, or any other deviation, however modest, MUST be presented during the question and answer phase so it can be considered and determined by The COMET before the submission date for all proposals, so that all prospective Offerors will have a common and uniform basis upon which to submit its proposals, including the pricing proposal. Attached as Appendix D is a draft of the proposed Contract which the Offeror should be prepared to execute, subject to only such provisions as may be modified as set forth above. A. GENERAL PROPOSAL REQUIREMENTS Proposals should be prepared simply and economically, providing a straightforward, concise description of the Offeror’s capabilities to complete the contract. · · · · · · The proposals must address all requirements of this RFP. Information must be current, upto-date and completely address the RFP requirements. Emphasis is on CLARITY OF CONTENT—AVOID JARGON AND RHETORIC. The submittal should be typed using a 12-point font size and employ margins of one inch or more. Typed, bound, and presented in sections separated by tabs (which will not count towards the page limit). Tab sections are specified below. Proposal copies and all supporting documentation shall be exact replicas of the original proposal document. Each copy of the proposal shall be bound in a single volume. The Proposal shall contain no more than 75 pages, with the option to include appendices as needed to support the requirements of the RFP. Pages in the Proposal must be consecutively numbered. The numbering should not include the cover letter, table of contents, tabs, and blank pages, as they do not count toward the page limit requirement. Please mark blank pages as “This Page Intentionally Left Blank.” Double sided pages are preferred. 25 · If the Offeror supplies publications in response to a requirement, the response must include a reference to the document number and page number(s) of the publication. Publications provided without this reference will not be considered by the Evaluation Committee or the Board. B. REQUIREMENTS FOR EACH TECHNICAL PROPOSAL Each proposal shall include a Submission Letter, untabbed and unnumbered, which shall be signed and dated by a representative authorized to bind the Offeror. As part of its proposal, the Offeror shall provide, at a minimum, the following material and essential requirements for the contracted operation and maintenance of The COMET’s fixed route and paratransit services without deviation or modification, subject to any modifications that may be issued by amendment resulting from the question and answer phase. Each proposal must contain responses to the following information, separated by corresponding numbered tabs: Tab 1: Offeror Qualifications/Experiences. Provide a summary of offeror’s work history, years of service and experience with providing transportation services. Of particular interest is experience in operating contracts of similar size and scope, including detailed experience in operating and maintaining fixed route and paratransit services. Start-up of new non-ADA and rural paratransit service is of particular interest. Demonstrate proof of ability to perform all terms of this RFP. Offeror must provide a list of all entities, public and private, for which the Offeror has operated fixed route and/or paratransit services during the past five (5) years to include: identification of the work performed (fixed route, paratransit, rural or any combination); current contract status; number of vehicles in fleet; number of employees and percentage of DBE participation in the contract. Provide the name and contact information for Offeror’s point of contact for each entity listed. Tab 2: Key Personnel Qualifications & Staff Plan. Identify Key Personnel recommended to manage the Scope of Work provisions and support The COMET’s administrative functions. Specific positions should include: 1) Responsible Senior Manager/RVP; 2) On-site, full-time General Manager; and 3) other senior staff/significant personnel, which may include local or corporate personnel. Provide resumes for each of the Key Personnel, setting forth their qualifications for their position and the record of the project team in working together on similar assignments. Offerors shall provide evidence that each person identified in its proposal as filling a Key Personnel position is in fact committed to this project. Offerors should note that The COMET requires Key Personnel to be one hundred percent (100%) dedicated to this RFP, unless it provides prior written approval for a reduced time dedication. 26 Provide an explanation of the proposed management structure for performing the services, including a comprehensive organization chart. Also, provide an explanation of the relationship of the project team to the Offeror’s corporate entity, including the specific areas of corporate support to be provided to the local team. Tab 3: Approach To Service Quality. Describe the Offeror’s start-up process. Startup includes all preparations necessary to begin operation of the service as described in the RFP. Provide descriptions of employee transition, technology implementation, vehicle inspection, collective bargaining steps, and preparations for additional responsibilities (subcontractor monitoring, performance reporting, etc.), as applicable to the contents of the proposal. Using the timetable included on page ii of this RFP, provide a timeline of key activities, dated benchmarks and deliverables during the start-up process. Offerors shall include their approach to comprehensive, transit-oriented customer care such as employee customer service training, management approach to minimizing conflict, etc. Describe how rider and non-rider feedback (complaints, commendations and suggestions) are processes from receipt of call through documenting, resolving, updating documentation, compiling and reporting. Explain how this will be reported to The COMET and provide samples of those reports. Describe Offeror’s ability to perform the Scope of Work set forth in this RFP, including a description of the Offeror’s operations and maintenance capability and its methods and resources to perform the services described in this RFP. Of particular interest is the how the Offeror balances quality with cost to deliver exceptional service to the service area (“Community”). Offerors are encouraged to include RELEVANT innovative strategies or concepts for enhancing service quality, reducing costs, or otherwise improving productivity and performance. Provide examples of cases where the Offeror has successfully implemented such strategies for clients. Tab 4: Client Satisfaction, Reporting & References. Describe the Offeror’s approach on both the local and corporate level to client satisfaction. This includes methods of transparency, routine reporting and real-time information and updates. Describe approach to communicating with The COMET executive staff and Board and how you expect The COMET to work with identified Key Personnel. Describe your approach to timely, clear and concise reporting based upon the requirements of the Scope of Work. Explain and demonstrate the Offeror in complying with FTA requirements. Please refer to Appendix D which includes the proposed Contract which would result from this solicitation and confirm your willingness to comply with the provisions in the Contract relating to the Freedom of Information Act and other reporting requirements. Offeror must provide the names, contact information (telephone number and e-mail address) and description of five (5) references for projects of similar size (or larger) and scope performed in the last five years. All references must have been in operation for at least twenty-four (24) 27 consecutive months. At least two of these must be current projects and include the contract expiration date. The description for each reference shall include: length of contract, size of contract and service performed (i.e. fixed route, paratransit, maintenance, call center, etc.); number and type of fleet (number of vehicles, size of vehicle & fuel types); collective bargaining experience (if applicable) (i.e., status of current contract, number of arbitrations in past 36 months), safety record (all accidents and injuries incidents per 100,000 Revenue Miles and employee injuries per 200,000 labor hours in the past 24 months) and percentage of DBE participation in the contract. Tab 5: Disadvantaged Business Enterprise (“DBE”) Engagement & Goal Achievement Offerors are advised that the work described in this RFP will be financed in part by a grant from the FTA, United States Department of Transportation (USDOT), and/or the SCDOT. To receive funds under the applicable Federal Programs, The COMET must comply with the requirements of the administering agencies which are imposed as conditions under which the grants of funds are made. The requirements of 49 CFR Part 26, Regulations of the USDOT, will apply to the Contract that results from this RFP. It is a condition of the grant of Federal funds that certain provisions be included and be made a part of The COMET’s RFP and resulting contract. These mandatory federal requirements apply to this solicitation and will be made a part of any Contract awarded. Offerors are notified hereby that they must meet all of the terms and conditions related to the requirements imposed by the administrating agencies named above, as contained herein, including, but not limited to, the following, which shall be included in Tab 5 of Offeror’s proposal and Appendix B described below: A. CONTRACT REQUIREMENTS 1. Nondiscrimination: - In accordance with Title VI of the Civil Rights Act, as amended, 42 U.S.C. § 2000d, Section 303 of the Age Discrimination Act of 1975, as amended, 42 U.S.C. § 6102, section 202 of the Americans with Disabilities Act of 1990, 42 U.S.C. § 12132, and Federal Transit Law at 49 U.S.C. § 5332, the Offeror agrees that it will not discriminate against any employee or applicant for employment because of race, color, creed, national origin, sex, age, or disability. In addition, the Offeror agrees to comply with applicable Federal implementing regulations and other implementation that the FTA may issue. 2. Equal Employment Opportunity: (a) Race, Color, Creed, National Origin or Sex. In accordance with Title VII of the Civil Rights Act, as amended, 42. U.S.C. §2000e, and Federal transit laws at 49 U.S.C. §5332, the Offeror agrees to comply with all applicable equal opportunity requirements of the U. S. Department of Labor (“USDOL”) regulations, "Office of Federal Contract Compliance Programs, 28 Equal Employment Opportunity, Department of Labor" 41 C.F.R. Parts 60 et seq., (which implement Executive Order No. 11246, "Equal Employment Opportunity," as amended by Executive Order No. 11375, "Amending Executive Order 11246 Relating to Equal Employment Opportunity," 42 U.S.C. 2000e note), and with any applicable Federal statutes, executive orders, regulations and Federal policies that may in the future affect construction and procurement activities undertaken in the course of the Contract. The Offeror agrees to take affirmative action to ensure that applicants are employed, and that employees are treated during employment without regard to their race, color, creed, national origin, sex or age. Such action shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. In addition, the Offeror agrees to comply with any implementing requirements FTA may issue. (b) Age. In accordance with Section 4 of the Age Discrimination in Employment Act of 1967, as amended, 29 U.S.C. §§ 623 and Federal transit law at 49 U.S.C. §5332, the Offeror agrees to refrain from discrimination against present and prospective employees for reason of age. In addition, the Offeror agrees to comply with any implementing requirements FTA may issue. (c) Disabilities. In accordance with Section 102 of the Americans with Disabilities Act, as amended, 42 U.S.C. § 12112, the Offeror agrees that it will comply with the requirements of U. S. Equal Employment Opportunity Commission, "Regulations to Implement the Equal Employment Provisions of the Americans with Disabilities Act," 29 C.F.R. Part 1630, pertaining to employment of persons with disabilities. In addition, the Offeror agrees to comply with any implementing requirements FTA may issue. The Offeror also agrees to include these requirements in each subcontract financed in whole or in part with Federal assistance provided by FTA or SCDOT. (d) Equal Opportunity Report Statement. The Offeror shall complete, sign and include in their proposal the Equal Opportunity Report Statement. When a determination has been made to award a Contract to a specific Offeror, such Offeror shall, prior to award, after award or both, furnish such other pertinent information regarding his own employment policies and practices as well as those of his proposed subcontractors as The COMET, or the Secretary of Labor may require. All such information required of a subcontractor shall be furnished by the Offeror. 3. Disadvantaged Business Enterprise Program The Department of Transportation of the United States government has, as a matter of policy, determined that grantees and their contractors shall endeavor to expend project funds with qualified disadvantaged business enterprises, as vendors/subconsultants, located within the reasonable trade area determined in relation to the matter of services or supplies needed to be procured. FTA encourages award of this RFP, or any portion thereof to vendors/subconsultants, and/or suppliers who qualify as DBE's as defined by FTA. 29 NOTE: Failure by the Offeror and any subcontractor to carry out the Federal Requirements including Disadvantaged Business Program Requirements will be a material breach of the Contract resulting from this RFP, which may result in the termination of the Contract or such other remedy as the recipient deems appropriate. B. DBE GOAL AND OTHER REQUIREMENTS 1. It is the policy of The COMET to create a level playing field and eliminate barriers to participation by DBEs as defined in Appendix B titled Disadvantaged Business Enterprise Requirements in the performance of any Contract awarded as a result of this RFP. In this regard, all Offerors shall take all necessary and reasonable steps to ensure that DBEs have a fair opportunity to compete for and perform The COMET contracts. The COMET and all Offerors shall not discriminate on the basis of race, color, national origin or sex in the award and performance of The COMET contracts or subcontracts. 2. In accordance with the DBE Policy, The COMET has determined that there are subcontracting opportunities and has established a goal for DBE participation in the resulting contract. The Offeror will be expected to meet or exceed the goal, and/or demonstrate its good faith efforts to meet the goal. The goal, expressed as a percentage of the total Contract price, including any increases that may occur during the contract’s initial term or extensions thereof, is: 25% DBE Participation. 3. The COMET's DBE requirements are set forth in Appendix B which provides detailed information on The COMET’s DBE Policy and the DBE requirements with respect to this RFP. Offerors are advised to carefully review this Appendix including the requisite forms attached thereto. Offerors should undertake necessary steps to plan to meet or exceed the stated DBE utilization goal well in advance of the date specified for the receipt of proposals. Offerors are advised that the issue of whether or not the Offerors has met or exceeded the established goals, or demonstrated sufficient good faith efforts, is considered by The COMET is a matter of the Offeror's responsibility. The COMET will only award contracts to Offerors determined to be responsible. The percentage(s) agreed to between The COMET and the successful Offeror shall be incorporated into the Contract resulting from this RFP. Each page of Appendix B must be returned with each proposal (Pages DBE 1 – 21). The Offeror must initial at the bottom of each page acknowledging that the Appendix has been read in its entirety. Failure to fully and accurately complete each form in Appendix B will result in the Offeror being deemed “non responsive.” 30 Tab 6: Required Forms. Each Offeror must include in its proposal the following forms which will not be counted towards the page limit: Forms Found In Appendix A. · · · Signed and dated copy of “Ethics and No Contact Form” issued by The COMET. Signed and dated “Acknowledgement of Amendment” for all amendments issued by The COMET. Insurance documents required by this RFP. The Entire DBE Package Which Is Appendix B. Pages 1-21 must be initialed as required. Price Proposal Forms. The Price Proposal will include all costs associated with the operation and maintenance of the fixed route and paratransit services Scope of Work identified in the RFP. If there are additional costs associated with the provision of the operation and maintenance of the fixed route and paratransit services not identified in the Scope of Work, Offeror shall identify the same as part of its Price Proposal. The cost shall be represented by a “single effective hourly rate,” and must be reflected on the pricing forms attached hereto as Appendix C. Start-up costs shall be listed separately and not included in the single effective hourly rate. As required above, the Price Proposal must be submitted in a separate sealed enclosure marked “Price Proposal.” Part 4: Scope of Work Each of the items below must be addressed in the Tabs described in Part 3. A. MANAGEMENT [OFFEROR INFORMATION TO BE INCLUDED IN TAB 2] The contractor shall furnish a full-time qualified General Manager, acceptable to The COMET, to supervise the fixed route and paratransit services. The COMET can withdraw approval of the General Manager at any time. The contractor will have (90) ninety days from the date of written notice to furnish a qualified successor General Manager acceptable to The COMET. Failure of the contractor to provide a qualified replacement within the ninety (90) day time frame, unless such time is extended in writing by The COMET, may constitute a ground of default under the Contract. The General Manager shall conduct the day to day operations of The COMET, as outlined in this Scope of Work, to ensure that the contractor complies with all of the terms of the Contract. The General Manager will oversee that the operations office is staffed and equipped so the communications, correspondence, dispatching of vehicles, handling of complaints and other problems normally related to a program of public transportation can be efficiently and effectively provided. The General Manager shall prepare and certify to The COMET full and complete monthly reports in a format acceptable to The COMET. The General Manager shall maintain an office at the O&M Facility and shall have a designated employee as the point of contact and decision-maker in his or her absence. The contractor shall 31 also identify and provide the contact information for the Senior Responsible Manager, frequently identified as the Region Vice President, to whom the General Manager reports. All “key personnel” that will be associated with the provision of services under the Contract shall be identified in the proposal. These positions shall be dedicated 100% to the management of The COMET Contract and shall not be responsible for the management of, or used as a resource for, any other projects without prior written approval from The COMET. The contractor is required to staff fully the “key personnel” positions identified in its proposal as it is considered part of the pricing. If positions are no longer needed, the contractor may seek to adjust the Contract terms and pricing, where appropriate. The qualifications and expertise of all key personnel shall be demonstrated in the proposal document. The COMET shall have the right to approve any key personnel employed by the contractor. Any change in or extended absence of key personnel requires prior written approval of The COMET. In addition, if a key personnel position will be vacant, whether on vacation or otherwise, for more than two weeks, the contractor must notify The COMET in writing of such vacancy. During the period of performance, the contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, termination of employment, promotion, or the employee leaving employment. B. EMPLOYMENT [OFFEROR INFORMATION TO BE INCLUDED IN TAB 2] The contractor must be an entity authorized to do business in South Carolina. The contractor shall provide qualified staffing as may be necessary in order to comply with the requirements of this RFP and the needs of The COMET through the term of the contract. The services may be provided by the contractor or through its subcontractors. However, the contractor is the single point of contact for The COMET and is responsible for providing all services required under the contract. The contractor may choose to perform training and certain administrative activities required under the Contract using off-site regional or national contractor personnel. Any plans for these centralized functions shall be clearly explained in the Offeror’s proposal. The COMET reserves the right to approve each member of the contractor’s management staff and to require the contractor to add or to eliminate management positions. The contractor, and any subcontractors, are urged to consider offering existing incumbent contractor employees, as legally appropriate, employment opportunities commensurate with their current compensation and seniority. The contractor must have background checks (criminal, reference, financial where applicable) performed, which includes pre-employment background checks and annual background checks thereafter, on all employees. Offerors must provide the written minimum standards for employment based upon background checks. The contractor will ensure that all safety sensitive employees complete and pass a preemployment drug test prior to employment and that after hire, all safety sensitive employees participate in a random drug and alcohol testing program. The contractor must demonstrate that all employees providing services to The COMET under the Contract are competent in their 32 assigned duties. Information pertaining to qualifications of employees must be made available to The COMET. The contractor is responsible for all costs associated with this program. The contractor shall ensure that all of the requirements in this section are applicable to, and are included in, its subcontract with any subcontract, or as applicable. During the term of this contract, the contractor must maintain a drug and alcohol testing program that complies with 49 CFR Parts 653 and 654 (or any successive regulation), produce any documentation necessary to establish its compliance with Parts 653 and 654 (or any successive regulation), and permit any authorized representative of USDOT or its operating administrations, the SCDOT, or The COMET, to inspect the facilities and records associated with the implementation of the drug and alcohol testing program as required under 49 CFR Parts 653 and 654 (or any successive regulation) and review the testing process. The contractor agrees further to certify annually its compliance with Parts 653 and 654 (or any successive regulation). To certify compliance, the contractor shall use the "Substance Abuse Certifications" in the "Annual List of Certifications and Assurances for Federal Transit Administration Grants and Cooperative Contracts," which is published annually in the Federal Register. The contractor shall ensure that all of the requirements in this section are applicable to and included in its subcontract with any subcontract. Failure to maintain current policies, procedures, records or failure to follow policies—regardless of reason—are subject to liquidated damages and may constitute a condition of default under the Contract. C. DRIVER/EMPLOYEE SELECTION AND TRAINING [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] The following applies to all employees who operates a vehicle in the performance of their duties, or who supervise an employee who operates a vehicle in the performance of their duties. The contractor shall ensure that all of the requirements in this section are included in its subcontract with any subcontractor, or as applicable. 1. All employees must be properly licensed and trained to operate any vehicle and/or equipment under the Contract, including CDL and non-CDL revenue vehicles and support vehicles. All drivers shall be selected by the contractor or subcontractor in accordance with the terms of applicable state, federal and municipal regulations. 2. Perform pre-employment driver record inquiry with the South Carolina Department of Motor Vehicles (“SCDMV”), or any state where necessary or applicable. 3. Perform at least annual driver record inquiries, where any of the following infractions will deem drivers ineligible to drive for any of The COMET transportation services: driving under the influence of alcohol or drugs/driving while intoxicated; reckless driving/driving to endanger; leaving the scene of an accident; driving without a license and/or insurance; driving with a suspended license; or any driving record with multiple or repeated violations (other than parking) 33 4. The contractor will also be responsible for the following system-wide driver training programs: Passenger Sensitivity, Defensive Driving, Wheel Chair Lift & Securement, FTA Drug/Alcohol Training, OSHA-required training (Blood-borne pathogens, employee right to know, etc.) and any other training deemed necessary by The COMET. The ability to perform CPR and provide first aid is required for paratransit operators. 5. The contractor will maintain employment files to include separate training files, which may be inspected by The COMET at any time for thoroughness and accuracy. 6. The COMET reserves the right to suggest resolutions to driver-related problems and also to demand the removal of a driver from The COMET service if, in the opinion of The COMET, the driver is not qualified or has failed to perform their job duties according to The COMET standards. 7. The contractor shall furnish to The COMET any and all documentation and/or access to documentation requested with regard to the above employee/driver requirements. 8. Each driver shall be knowledgeable of rules and regulations published and promulgated by the SCDMV, the South Carolina Public Service Commission (“SCPSC”), and the USDOT. Each driver shall also be knowledgeable of the transportation rules and regulations of the local authorities and the bylaws and rules of cities and towns serviced by The COMET. The entire obligation for the driver instruction and supervision lies with the contractor. 9. The contractor shall, upon written complaint from The COMET specifying any excessive collision claims or an indication of any other incompetence of any driver, immediately take such action as is necessary to correct such condition. D. MAINTENANCE PERSONNEL [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] The contractor or subcontractor shall employ mechanics, shop and bus service attendants (“cleaners”), and other personnel to perform maintenance on The COMET vehicles. The contractor shall ensure that all of the requirements in this section are applicable to and are included in its subcontract with any subcontractor, as applicable. In addition to the required qualifications for an employee whose position requires behind the wheel duty or supervision of behind-the-wheel duty, the following is required: 1. Work must be performed by skilled and experienced maintenance personnel based on the job duties and descriptions. The contractor’s maintenance personnel will be fully knowledgeable of engines, transmissions, wheelchair lifts, air conditioning, diagnostic procedures, electrical systems, electronic equipment (fareboxes, signs, communications, etc.), and related mechanical parts, methods, and procedures used in servicing mechanical equipment for transit, cutaway-style, over-the-road, and medium-duty buses. 2. Offerors’ proposals shall demonstrate the qualifications for Level A (highest), Level B (midrange), and Level C (entry-level) mechanics. Examples include standards for years of experience with heavy-duty diesel engines, electrical systems, graduates of a certified technical/vocational institutes, ASE certifications, or other. 34 3. Personnel will be trained to proficiency on The COMET’s vehicles and sub-systems prior to the start of service. The contractor will be required to ensure that all repairs involving warranted vehicles, sub-systems, parts, etc., are performed at all times by maintenance personnel who are properly certified to perform such work such that qualifications cannot be questioned when submitting warranty claims. 4. Mechanics shall receive a minimum level of technical/refresher training annually, to be identified and described in Offeror’s proposal. E. TRANSIT OPERATIONS [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] The contractor shall perform all daily duties associated with the direct and indirect operation of transit services. The contractor shall ensure that all of the requirements in this section are applicable to and are included in its subcontract with any subcontractor, as applicable. This includes all costs and staffing associated with the below functions. 1. Opening the O&M Facility, transit center and ensuring facility systems are working as intended, addressing problems in a timely and effective manner within established and approved procedures. 2. Preparing and assigning vehicles, operator, and routes based on ridership demands with consideration of vehicle performance, age and availability. At no time shall operational convenience override capacity demand or customer service. The COMET reserves the right to assign sub-fleets of vehicles to specific routes. 3. Ensuring effective pre-trip inspections and documentation of fleet issues that provides for daily on-time pull-out and first time-point arrival, with all technology systems functional and properly assigned. Service reliability is essential. 4. Performing all scheduled trips, as monitored by the existing on-board technology and supervisory staff; maintaining on time performance throughout the day employing techniques to maintain on-time performance without overly inconveniencing passengers (i.e., frequently exiting one vehicle for another) or skipping trip segments. 5. Performing all routine duties of transit and paratransit operation, including but limited to: effective passenger boarding and alighting; proper fare enforcement; safe boarding and securement of mobility devices; following ADA regulations for service animals, including callouts if automated annunciators are in non-working order; routine visual inspection of amenities (bus stops, shelters, et al); greet and thanking customers while answering questions; maintain safe, minimal (but adequate) professional radio conversations; 6. Delivering a community-friendly service that is reflective of the expectations of its citizens and visitors (i.e., no road rage, aggressive driving, excessive idling, etc.). 7. Opening and closing the transit center, times of which will be generally be within 30 minutes of the start and end of service, staffing the transit center with desk personnel, answering 35 telephone calls from customers, providing polite, accurate and responsive information. The contractor will also sell transit passes, per fare policy. 8. Staffing the paratransit call center and receiving new trip, cancellation and adjustment calls within the parameters established below, including use of telecommunications device for the deaf (“TDD”), relay or similar technology. 9. Maintaining all aspects of the service through close of business and performing facility closedown that supports the next day’s operation. 10. Documenting the day’s performance using thorough internal record-keeping of events, conditions, incidents and issues and providing a Daily Report of Operations for the Executive Director. 11. Supplying supervisor and administrative vehicles, all necessary computers and technology required for the provision of operator services, except for those identified in the RFP as being provided by The COMET. 12. Establishing and staffing its own Extra Board to ensure adequate staffing. All extra-board personnel will be trained and certified to operate all routes, as required. A general description of this program shall be included in the proposal. The Extra Board rosters (primary and daily assignments will be made available to The COMET upon request). 13. Using computer assisted scheduling and dispatching software and implementing new software versions with tablets/MDTs, where applicable, to maximize efficiency and productivity on behalf of The COMET and enhance reliability for the customers. Dispatch must make logins and assignments where required for both the contractor and The COMET’s technology systems WITHOUT ERROR due to the impact of accuracy of information for customers. 14. Reporting an accident immediately to the applicable law enforcement department and the SCDMV in accordance with state and federal law. The contractor must report immediately or at the earliest possible opportunity by phone each and every accident or any other event involving a Contract service vehicle which involves personal injury, delay, or in any way significantly interferes with the provision of transit services under the Contract schedule. The contractor shall submit or cause a driver to submit a formal written report to The COMET within twenty-four (24) hours of the initial notification and to be drug and alcohol tested in accordance to the Federal Code of Regulations Title 49 Subtitle B Volume 7 Chapter VI Part 655.44, or any successive regulation. 15. Collecting data as required by 49 U.S.C. 5335, as amended, and any other pertinent information or reports requested by The COMET. 36 F. MAINTENANCE OF FLEET [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] The contractor shall operate The COMET transit vehicles in conformance with all safety requirements of all state and federal laws to provide the level of service as specified by The COMET. A formal Maintenance Plan for the fleet, subject to the final approval of the Executive Director, is required at least thirty (30) days prior to Contract implementation. The contractor is fully responsible for the garaging, storage, maintenance and care for all vehicles and other vehicle related equipment owned by The COMET and operated and/or maintained by the contractor. The contractor shall not enter into a contract with any other party for use of equipment and/or personnel dedicated to this service without the prior written approval of The COMET. 1. All facilities shall be maintained in a safe and clean condition at all times and equipped with all necessary mechanics and other personnel to adequately maintain and the fleet and facilities. Fleet and associated equipment will be maintained according to each manufacturer's recommended procedures in addition to standards customarily utilized in the transit industry. 2. At the expiration of the Contract, the contractor shall return such buses and equipment and materials to The COMET in a condition consistent with good preventive maintenance practices and is responsible for making all repairs to buses and equipment prior to turning such equipment over to The COMET. 3. The COMET does not procure or own any parts or inventory. All inventory is owned by the incumbent contractor, including tires. All material, parts and supply is the responsibility of the contractor, including the replacement of tires, batteries and all other wear items and routine repair items that fail during normal vehicle usage. The contractor shall maintain an adequate parts and supply inventory for repairs for the building, facilities and vehicles in order to minimize downtime of any vehicle or asset and to perform preventive maintenance inspections on all equipment as required by the manufacturer. Inventory for startup is the expense of the contractor, including tires, fluids, etc. Those items are to be selected, procured and used exclusively by the contractor. 4. The COMET does not supply any individual mechanic tools nor a wide-variety of shop tools. Major mechanical units owned by The COMET and made available to the contractor, such as tire changers and air conditioning reclaimers are listed in Appendix G. 5. The COMET shall register all vehicles with the South Carolina Department of Motor Vehicles in its own name or the name of its designee, and retain all titles and rights of ownership. The contractor is responsible for the inspection of said vehicles as it relates to the good standing with the vehicle registration. 6. The COMET will pay for engines, transmissions, charge-air & radiators. The COMET will not pay any costs for warranty labor or parts, labor or parts under warranty that is voided 37 due to the contractor, manufacturer or seller fault or any labor or parts where the preventive maintenance schedule and manufacturer steps have not been followed and documented, e.g. radiators will not be reimbursed, if the incorrect coolant type is used or preventive maintenance inspections (including oil sampling, where appropriate) have not been completed. Any and all engine and transmission replacements must be approved in advance by The COMET. Major fleet rehabilitation at end of life cycle to help extend the fleet life until replacement shall be at the cost of The COMET, such as floor soft spots, touch-up paint due to chipping, fading or peeling as a result of non-contact wear and tear, etc. Anybody damage repair or bumper repair/replacement due to damage is at the full expense of the contractor. 7. The contractor shall keep, on a monthly basis and in a form consistent with good preventive maintenance administrative practices, written records of all inventories and of all maintenance performed on all The COMET vehicles and facilities. The contractor will be responsible to performing and reconciliation of the physical inventory as required by The COMET. The contractor shall make available to The COMET, at such time requested, to meet and review such records. 8. The expectations for fleet availability and repair are, at a minimum: a. At least 105% of vehicles available for operations based on the required number of vehicles in revenue service. This provides a 5% spare for revenue service at all times, leaving up to 15% of remaining vehicles for repairs, inspections or cleaning. b. Thorough preventive maintenance inspections based upon the manufacturers’ recommended schedules and standards. The contractor shall perform a comprehensive review of preventative maintenance (“PM”) inspection forms, manuals and processes to ensure correct PM processes are completed. It is expected that 100% of all PM inspections shall be performed on time, as defined as within plus or minus 500 miles (1,000 mile range). c. A system to document all requested and actual repairs which shall be made available to The COMET upon request. Deferred maintenance is expressly forbidden, unless specifically authorized in advance in writing by The COMET. d. Use of eco-friendly cleaners and supplies, with specific efforts to reduce waste are required when possible. Appropriate waste disposal (trash in trash, recycling in recycling, etc.), including a concerted effort to eliminate high disposability items where possible (paper towels, use a different trash bag every night, etc.) is required. e. Maintenance of high quality vehicle exterior and interior aesthetic appeal, which includes exterior body/bumper damage, lights, paint scratches and scrapes, peeling paint and decals/appliqués and lighting. Exteriors are to be free of dirt and debris, including vents, louvers, and windows. Interiors of every vehicle entering into revenue service shall be cleaned at the end of that day’s revenue service. This 38 includes, at a minimum: fueling the bus and check fluid levels and add as necessary; collecting debris and lost & found; sweep, mop, wipe, clean dash/farebox/handrails, wash windows and empty trash. This shall also occur each time a vehicle leaves the maintenance shop and is parked at the “ready line” following any service, inspect or repair. Dented and damaged bumpers are to be replaced promptly. f. Vehicle detailing, at least twice monthly, to include: wheelchair platform (in both open and closed positions), windows, seats, ceilings, light fixtures, side panels, front dash area (control panels, drivers area), floors, steps and step well areas, entrance and exit door interior, wheel wells, area behind wheel housing, seats, mirrors, passenger grab rails, and wheel chair towers. No hoses are to be used on a bus without direct approval, as this may cause moisture damage to the vehicle subfloor. g. Cleanliness is measured by taking a dry, clean, laundered white colored shop towel and wiping down the area. If the area yields dirt, debris or similar residue, the area will be considered unclean and the contractor is subject to liquidated damages. The areas described above will be checked—at a minimum—for cleanliness. h. Contractor is responsible for ALL complaints of grease, dirt, etc. from all customers and must volunteer to pay for the dry cleaning of any customer’s the clothing or items that are soiled. A more comprehensive list of cleanliness will be prepared between the contractor and The COMET for each portion of the sub-fleet, as outlined in the fleet cleanliness component of the required Maintenance Plan. G. FACILITY MAINTENANCE AND SECURITY [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] The contractor is responsible for maintaining The COMET’s O&M Facility and Transit Center, which are to be kept in good repair and kept clean at all times. All inspections, certificates and associated documentation are to be maintained on file, posted or both as required by code. This includes all facilities and equipment at the Transit Center and O&M Facility locations. The below standards are to be performed at a minimum. The O&M Facility is a high-use area for outside organizations, such as training or trade groups. Special cleaning may be required for certain events or during high-use periods. The contractor is encouraged to check The COMET calendar to plan for such events to ensure standards are maintained. The COMET’s front-desk receptionist has this calendar and can provide schedules. 1. O&M Facility. Cleaning Schedule: a. Kitchen/break and restroom areas are to be cleaned daily, with surface cleaning, sweeping and mopping, with completely separate cleaning materials for one for restrooms, one for kitchen/break and one for common areas. Kitchen and break areas will be cleaned, with tables, counters and sinks sanitized and with fully stocked soap dispensers and drying towels. b. All public administrative areas (hallways and conference rooms) are to be checked and cleaned daily to include surfaces (door handles, table tops, light switches), floors 39 (sweep/mop or vacuum) and all trash and recycling centers emptied and disposed of in either trash or recycling depositories. The contractor shall use eco-friendly cleaners, supplies and waste reduction strategies which are to be created, implemented and reported by the contractor as part of our ongoing commitment to sustainability. c. Keyed offices are to be cleaned twice weekly to include trash, recycling and shredder bins (to correct depository), complete visible surface wipe down (tables and desk, light switch, etc.), basic feather dusting on cabinet areas and complete vacuum. d. At least two fully stocked cleaning kits will be made available per floor to allow The COMET or contractor employees to perform light cleaning when necessary without contacting maintenance personnel. This kit will be checked daily. e. Restrooms will be cleaned daily from the separate cleaning materials, with sinks, toilet/urinals fully sanitized daily, and with mirror, door handles and plumbing fixers cleaned. All kitchen and restrooms will receive a weekly deep cleaning that includes all hard surfaces (tiled walls, modesty panels, backsplashes, etc.). No cobwebs shall be visible. f. The industrial and high-use nature of the facility creates dents, chips, scratches and scuffs in drywall, materials and flooring. The contractor shall maintain clean walls and windows beyond routine janitorial services. The contractor is expected to maintain clean walls, with patched, matched, and painted surfaces. The contractor shall keep posters neatly hung, properly fastened and with minimal puncture of drywall. 2. Downtown Transit Center Cleaning Schedule: The Transit Center shall be kept at similarly high standard of cleanliness and repair. a. Restrooms are to be checked and cleaned as needed at least every 30 minutes. Trash and recycling (to be implemented) shall be emptied to ensure no trash receptacle overflows at any time. b. Floors are to be consistently monitored for trash and debris, with sweeping and mopping where necessary. Clean and professional signage to mark wet floors, surfaces, etc. shall be used for safety. c. The exterior of the facility to be checked and swept, as needed, at least every 30 minutes to remove trash and debris. Windows, glass doors and mirrors are to be continually checked for spotting and cleaned where necessary. d. The customer service counter is to be checked constantly for trash and debris and wiped at least every 30 minutes. e. At close, all seating, window, counter and restroom surfaces are to be cleaned or wiped as described in the above paragraph. The entire floor area, including the 40 customer service area will be swept and mopped daily, no more than 30 minutes prior to closing. f. At least weekly, baseboards and corners will be wiped and no cobwebs shall be visible. g. Cleanliness will be measured using the white towel method described previously. The contractor’s personnel—in addition to any subcontractor staff—is expected to maintain the above standards. 3. Transit Center Security/Maintenance. The contractor shall provide security services, janitorial, and landscaping services in addition to coordinating all repairs for plumbing, HVAC, and electrical. The costs for major facility repairs shall be a pass through expense and must be pre-approved by The COMET. For all other services (i.e., janitorial) the contractor will procure its own sub-contractors and manage the performance to The COMET’s expectations. Once procured, The COMET will end its contracts with all associated vendors and will not be responsible for maintaining these contracts. a. For any repairs identified as pass-through or are paid for directly by The COMET but arranged by the contractor must be pre-approved in all cases except for emergency. An established record of authorization, documentation and submittal to The COMET will be established. The contractor is expected to perform routine patching and paint, basic plumbing, electrical, and light carpentry, diagnostics and repair vs. calling a repair contractor for each issue. If The COMET continually sees pass-through labor expenses in lieu of performing the repair, liquidated damages under “failure to perform repair” will be assessed in addition to paying for the cost of the repair contactor and parts. b. The COMET must pre-approve all signage, décor or furniture additions to the facility and will continue to provide enhancements such as passenger seating and soon-to-be replaced exterior benches and shelters (all permanent fixtures). c. Vending and advertising at the transit center by any entity other than The COMET is prohibited. H. REPORTING REQUIREMENTS [OFFEROR INFORMATION TO BE INCLUDED IN TAB 4] A comprehensive Monthly Report is required to be submitted with invoice by the 10th calendar day of the month, in a format ready for presentation to the Board via the agenda package. This does not limit the data to be requested or collected but is a minimum reporting expectation. These are to be provided separately for fixed route and paratransit. For each measure, list a Performance Target that is EXPECTED (i.e., ZERO accidents is wished; however, it is very unlikely that will occur) and provide a comparison of the same month the prior year, and the variance with a clear indictor of whether the goal achieved meets or exceed expectations. Any targets that do not match industry standard or local expectations must be explained. 41 The following shall be reported separately for paratransit and fixed route service: 1. Safety Measures: This year and last year data for each calendar month. The purpose of these reports is to share with the public that we provide safe service to our customers, ensure our contractor protects the citizens that work for our contractor but are the face of The COMET, and protect the assets of the organization. Measures include: a. Gate-to-Gate accidents/injuries per 100,000 revenue miles b. Non-Gate-to-Gate accidents/injuries per 100,000 revenue miles c. Total accidents/Injuries AND per 100,000 vehicle miles (note: we are not interested in categories of preventable and non-preventable) d. List of all such all accidents/injuries with pertinent details (route, day of week, time of day, description or accident, estimated cost of damage, number of days vehicle was deemed out of service, preventable status as deemed by contractor and recap of employee re-training where applicable) e. Number of employee injuries, as reported by position description, per 200,000 labor hours f. Number of DOT reportable Accidents g. Number of DOT reportable drug tests and alcohol tests h. Number of drug/alcohol tests performed with complete list of test dates and times, including reason for testing, I.e. Pre-employment, post-accident (note DOT or nonDOT), reasonable suspicion, other—no names or results are to be included. i. Average hours of safety training per employee on the applicable reporting period j. Employee attendance percent at safety meetings (# signed in/total number of employees), with copies of all safety meeting agendas k. Total number of “behind the wheel” observations per safety sensitive employee l. Total number of “trail checks” per safety sensitive employee m. Copies of all posted safety memos and operational policies, including minutes of employee safety committees or similar workgroups 2. Reliability Measures: The COMET understands “it all begins with pull-out” so the contractor must track routine measures of reliability with an emphasis on pull-outs. Tracking measures must include: a. On-time performance of operator reports (list total number of miss out-no report / total reports by run cut) b. Total number of call-ins (unplanned) for absences c. Number of late gate departures (list total number of late gate departures / total departures), as measured by AVL system d. List of ALL instances where revenue service is performed by a non-operator and hours of service provided. NOTE: This includes supervisors picking-up/dropping off customers in-lieu of a fixed route vehicle in operation 42 e. Average number of available vehicles for revenue service at first report for each day of the month f. On-time performance shall be measured by The COMET’s AVL service and shall be available to the contractor to log the following information. g. Average on-time performance and number of service delays, missed trips and road calls, both overall and by route for the month h. Same data as in subparagraph 7) above, but broken into days of the week, then weekday/weekends i. Same data as in subparagraph 7) above, but broken down into peak & off-peak (peak 6-9 am & 3-6 pm; off peak: all other times) j. On-time performance is strictly defined as: a vehicle arriving no more than one minute BEFORE a scheduled (published) time or departing more than three FULL minutes AFTER the published time. To be clear, this provides a full 60 seconds before the clock “turns” and nearly four full minutes “after” the clock turns—i.e. 12:00 pm on the schedule allows for 11:59:00—>12:03:59 as “on-time” for a four-minute and fifty-nine second window. k. Number of early departures (NOTE: Early departures are strictly forbidden) l. List of special events, weather, traffic accidents or similar conditions that impact ontime performance, listed by date, times and route m. List of all vehicles towed, by date, time and reason, along with the method used for continuing the trip. This may include a brief narrative if necessary. n. Specifically, for Paratransit, all no-show customers must be documented. The noshow passengers must be verified before they are reported, and the report must distinguish between no-show passengers and acceptable cancellations (two hours prior to scheduled pickup). The COMET will review all no-show passengers for suspension. 3. Friendliness Measures: The COMET is interested in how friendly the system is to its current and prospective customers. Contractor must maintain the following reports for inspection and review by The COMET: a. Total number of calls received b. Total number of complaints of any form and calculated as: I. Complaints per 10,000 revenue hours II. Complaints per 100,000 miles III. These complaints shall be tracked separately into categories of: 1) Safety 2) Reliability 3) Friendliness 4) Cleanliness & Comfort 5) Planning/Service requests c. The number of complaints of any form and calculated as in subparagraph b) above. d. A separate system of customer contact responsiveness reporting shall be developed following the implementation of any software or tracking system that shall include, at 43 a minimum, the above along with time between first complaint and response, as well as mechanisms to confidentially track complaints by employee based on a to-bedetermined frequency of complaints. 4. Cleanliness/Comfort: The contractor must provide The COMET with the following information regarding the level of cleanliness and comfort for its customers. a. List of every bus trade-out performed, regardless of reason, once a bus leaves the gate-to-gate service to include date, time, route vehicle number, reason for trade, number of passengers on board at time of trade, and method of how the bus returned to the facility (driven or towed). b. List of every field repair performed, regardless of reason, once a bus leaves the gateto-gate service to include date, time, route vehicle number, reason for repair, number of passengers on board at time of trade, and method of how the bus returned to the facility (driven or towed). c. List of every vehicle and number of days the vehicle was operated with out-of-order components to include: Destination Sign; wheelchair lift/platform; kneel; AVL; onboard annunciator; on-board visual notification panel (LED); handheld radio; air conditioning/heat (where applicable). d. List of all vehicles and the actual mileage for the month, year-to-date and life-to-date e. List of all vehicles receiving a preventive maintenance inspection and the miles since the prior inspection, as separated by sub-fleet and in total f. List of all vehicles receiving deep-cleaning and date(s) performed g. Quarterly, the following reports shall be provided: I. The data required in subparagraphs a through f) above, condensed into a singular Quarterly Report that provides a rolling 24-month review in format as close to the above as possible, excluding duplicative reports (I.e., memos, policies, lists, etc.). The COMET Executive Director will meet with the contractor to identify what items shall be excluded from the quarterly report to eliminate excessive redundancy. II. A written summary of trends identified by the General Manager, and the contractor’s assessment of its performance including mechanisms to address positive and negative trends. III. Copies of all facility walk-throughs, facility reviews, audits, OSHA complaints/review, inspection findings or any other similar report, performed either on a local or corporate bases, regarding work under the Contract. This must also include steps taken to remedy and deficiencies until resolved. Note that a verbal notification of results to The COMET does not replace the need to document such results in the report. h. Annually, the following reports shall be provided: I. The data required in subparagraphs a) through f) above condensed into a singular Annual Report that provides a rolling review, dating to one years prior to start of the Contract (will require some historical tracking—and where data 44 i. j. not collected, it shall be noted), in format as close to the above as possible, excluding duplicative reports (I.e., memos, policies, etc.) II. A written summary of trends identified by the General Manager, and contractor assessment of its performance including mechanisms to address positive and negative trends. III. The Executive Director will meet with the contractor to identify what items shall be excluded from the annual report to eliminate excessive redundancy. The contractor will be required to submit, along with the monthly invoice for service, a statistical ridership report for paratransit services. The contractor must maintain record of the following information to be available if requested by The COMET: I. The names of the passengers for each trip II. The origin and destination for each trip III. The pick-up and drop-off time for each passenger IV. The odometer reading for each pick-up and drop-off V. The vehicle number and the driver name providing service VI. Maintenance records for each vehicle VII. Accident/Incident reports and complaints The contractor and The COMET shall agree on the proper format for documentation listed in this section. If the contractor fails to provide such documentation within the specified time period requested, The COMET may withhold all or any portion of any reimbursements due to the contractor for any period of service, as set forth in the attached draft Contract, until The COMET received the required documentation in a form satisfactory to The COMET. I. DESCRIPTION OF REQUIRED SERVICE FOR DART PARATRANSIT SERVICES [OFFEROR INFORMATION TO BE INCLUDED IN TAB 4] 1. The COMET‘s paratransit service is known as DART (“dial-a-ride transportation”) and historically The COMET has purchased an annual Trapeze license, and any modules or upgrades where necessary, as well as critical hardware related to the program. This RFP requires Offeror to provide a solution in its proposal to supply its own comprehensive technology package for paratransit services (and rural/flex service) for scheduling, dispatching, record-keeping, etc. Offeror must propose all servers (local or cloud), workstations (PC or thin client), and mobile data terminals (tablets or MDCs). The COMET does NOT require any specific product, such as Trapeze, RouteMatch, etc. The Offeror must propose the system, the modules, and the technology it will install on paratransit vehicles. As previously described, The COMET is anticipating a full paratransit vehicle replacement during 2015. As such the on-board items must be ready for installation on the new vehicles as they arrive. 2. Offerors are encouraged to use outside DBE firms, taxi providers or other resources to bring a creative approach to paratransit services and minimize costs, especially in the provision of rural transportation. Offerors shall adhere to FTA, Department of Justice (“DOJ”) and any associated rules or guidelines related to ADA and paratransit service. 45 Employees of the contractor or subcontractor shall be trained on applying the ADA requirements with Dispatch & Supervision and Senior Management of the contractor and any subcontractors all possessing on-the-fly working knowledge of the current rules, trends and innovations for delivering exceptional service to customers. All contractor or subcontractor policies must be in compliance with current ADA rules, regulations and policies. The COMET is procuring not only service delivery but also industry expertise. 3. Presently, five work stations are available; however, all workstations are due for replacement, as is the Trapeze server. The Offerors must include in their pricing the assumption of all paratransit technology and include new MDTs/tablets. The proposals must identify and document actual costs for these technologies as separate line items, as The COMET has funds for technology (hardware/and software) acquisition that may be eligible for reimbursement. When the Contract is implemented, The COMET will end its annual license renewal and work with the incumbent and contractor for database transfer of information, passenger files, etc. for inclusion in the new or upgraded package. J. OTHER REQUIREMENTS Due to state and federal participation in the funding of The COMET services, various administrative procedures and reporting will be necessary to insure compliance with the state and federal requirements and regulations. 1. Safety Committee [OFFEROR INFORMATION TO BE INCLUDED IN Tab 3]: The contractor shall establish an employee-based safety committee and meet on a monthly basis to discuss such issues as accidents, unsafe practices, security issues, training refreshers and program improvements, etc. The COMET may appoint a representative to be a member of this committee. A general description of this program shall be submitted with the proposal. 2. Disaster Recovery Plan [OFFEROR INFORMATION TO BE INCLUDED IN Tab 3]: The contractor, in coordination with information from The COMET, must provide a written disaster recovery plan to be used in the event of a fire or any other disaster within sixty (60) days of execution of contract. This disaster recovery plan must include at a minimum off-site storage of fleet and critical supplies, secure backup of key data and information, adequate facilities, and sufficient equipment to allow resumption of essential operating functions (including data processing and revenue handling) within twenty-four (24) hours of the disaster). Other required elements include but are not limited to: furnishing cell phones or other The COMET-approved communication devices for operators to maintain communications in the event radio communications system becomes inoperative and securing the buses by providing a security guard or by other method when vehicles are idle, in the event the secured bus yard is off-limits. On at least an annual basis, the plan shall be reviewed, modified, updated, etc. Unless the disaster is the result of a willful act or negligence on the contractor’s part, The COMET will pay for reasonable extra costs 46 associated with implementing the Disaster Recovery Plan. A general description of this program shall be submitted with the proposal. 3. Records & Support [OFFEROR INFORMATION TO BE INCLUDED IN Tab 4]: The Contractor must fully cooperate in developing all required materials, keeping them current, and compiling and supplying supporting documents as needed to ensure The COMET is in compliance with all federal requirements, as evaluated during Triennial reviews and other federal audits. A general description of these programs shall be submitted with the proposal. 4. Printing [OFFEROR INFORMATION TO BE INCLUDED IN Tab 3]: The contractor, through its Operators, Dispatchers, Supervisors, Managers, and Transit Center operation has the most current knowledge of the inventory of bus schedules and maps available for schedule racks located on the vehicle and around town. The COMET is shifting responsibility for map and schedule printing to the contractor, under the following provisions: a. The contractor will submit copies of invoices as a separate line-item in its invoicing. b. Printing on recycled paper is required, where possible. c. The COMET will NOT reimburse for shipping costs or rush orders and shipping built into pricing is unacceptable. d. The COMET will provide camera-ready graphics to the printer, and requires the contractor and its printer to work with The COMET’s outside graphics firm for timely turnaround of proofs, information and delivery. e. The contractor is responsible for ordering an adequate and just-in-time supply of maps and schedules, store housing the materials, making them available to employees and customers and restocking any and all transit information centers. f. Low-quality print materials will not be reimbursed by The COMET and will not be distributed to the public. g. Excessive waste of schedules or inadequate stocking of schedules is unacceptable and subject to liquidated damages. Any orders after a vote of a known service change are not reimbursable unless stock levels are determined be near exhausted, and approved by The COMET. h. The COMET reserves the right to work with the contractor for printing of additional posters, as necessary. L. UNIFORMS AND APPEARANCE[OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] 1. The contractor is responsible for providing uniforms to employees based on the provisions of the Collective Bargaining Agreements (“CBA”). Please note The COMET does not provide ANY uniforms, laundry services, mats, shop rags or other materials. Those are the full responsibility of the contractor. ALL employees, excepting the Senior Management team, are to be uniformed while providing services under the contract. Subcontractors performing operations or field work must also wear uniforms. To avoid confusion among riders, contractor or subcontractors shall not place their own logos on 47 uniforms, unless approved in writing by the Executive Director. Tokens of performance or employee appreciation, such as lapel pins, service awards or similar may be worn. Contractors may submit additional of uniform style and color changes or additions for review and approval by the Executive Director. 2. Vehicle operators, supervisors, trainers, mechanics, cleaners, et al. must maintain a clean and neat appearance, and must be in approved uniforms. Employees shall have a clean and presentable uniform at the start of each day. Each employee must also adhere to a code of personal grooming and hygiene established by the contractor in conjunction with The COMET. 3. The COMET shall supply each contractor employee a photo ID/proximity badge, badge retractor and clip. Replacements due to drastic change in appearance, fading or wear of the graphics and badges that become inactive are replaced at no cost. All other replacements shall be paid directly to The COMET at a fee of no less than $10.00 per replacement. All Photo IDs and badge-making equipment is the property of The COMET. M. FARE POLICY AND TICKET SALES [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] 1. The contractor will collect all of The COMET’s fares and passes and record all ridership. The contractor shall collect fares based on the Fare Schedule as published by The COMET from time to time. The fare policy and pass materials are the sole and exclusive right of The COMET. 2. Each revenue vehicle operated under the Contract is equipped, or will be equipped, with a fare box or collection system. The contractor or subcontractor, in coordination with The COMET, will be responsible for selling and distributing tickets, passes, or other fare systems instituted by The COMET. The contractor shall purchase passes direct from The COMET for walk-up sales at the Transit Center. The contractor is exclusively responsible for reconciling their employee cash/ticket sales bags, depositing their own pass sales revenue and maintaining adequate levels of bills and denominations. The COMET is relying on its contractor to act as its retail outlet for pass sales. The contractor must maintain a Visa/MasterCard credit card machine at the Transit Center. There is a telephone line at the Transit Center for such use. The COMET will allow the contractor to submit documented credit card vendor fees, not to exceed more than 2.5% of total credit card sales, as a pass through expense with the monthly invoice. For mutual convenience, bulk pass sales will be conducted by The COMET’s administrative staff. 3. The contractor shall maintain the security of fareboxes and the associated revenue collection system. The contractor shall be responsible for providing security over collected funds, equipment in service, and all inventoried fareboxes and associated equipment. The COMET’s revenue accounting and reconciliation requires the contractor perform preventive maintenance on all fareboxes, as required under manufacturer schedule to include hoppers, receiver and vaults. The contractor shall also perform actual collections audits at prescribed intervals, including unannounced revenue counts to 48 compare actual collections against actual deposits. Finally the contractor shall assist with tracking all variances in revenues and ridership when requested to support The COMET’s desire to report accurate and timely fare data. N. PROMOTION, INFORMATION AND ADVERTISING [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] The COMET shall be responsible for all marketing and advertising programs and promotions. All revenues obtained in the sale of advertising will be retained by The COMET. The COMET will provide all on-board flyers or “car cards” for ad rails and information centers and the contractor shall be responsible for prompt posting and timely removal of expired information. The contractor shall not advertise, either by public means, handbills or direct mail, for the services being provided without prior approval of The COMET. The contractor will coordinate with The COMET for all promotions. O. SERVICE STANDARDS [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] 1. The COMET, with support and coordination of the contractor, shall establish all routes, schedules, fares and policies for the operation of transportation service and policy. The contractor agrees to make recommendations periodically (or when requested by The COMET) concerning changes in routes, schedules, fares or policies. The contractor shall prepare all necessary documentation and, if needed, provide testimony relative to any contemplated change in schedule or classification of fares or in service or in routing. Any change in schedules is subject to the approval of The COMET. 2. Paratransit Service Standards: a. All paratransit service should be scheduled and operated as efficiently as possible but not allow a passengers’ scheduled time on a vehicle to exceed 60 minutes after the pickup time when traveling within the same community, or 90 minutes when traveling to an adjacent community. Paratransit trips shall be comparable in length to a similar trip on a fixed route. b. All paratransit service should be scheduled and operated as efficiently as possible and within the guidelines of 49 CFR Part 37. c. Drivers are required to wait a full five (5) minutes for a passenger pickup after making their presence known (within the scheduled pickup window). They may wait longer so that no other passenger trip is inconvenienced. Drivers are only to provide origin to destination service, meaning it is the responsibility of the passenger to enter and exit their home and other destinations. It is the driver’s responsibility to assist any passenger needing or requesting assistance in order to board or alight the vehicle. The driver’s responsibility is to wait at the passenger’s destination to make sure they enter before leaving. d. Drivers must be prepared to operate the Wheelchair Lift and to assist any person in need of assistance onto the bus at any origin or destination. 49 e. All calls should have a hold time shorter than 3 minutes. At least 98% of calls should have hold times shorter than 2 minutes. At least 90% of calls should have hold times shorter than 1 minute. f. At least 90% of trips should be within 0–30 minutes prior to the appointment time. No trips should be more than 60 minutes prior to the appointment time or beyond the appointment time. g. At least 95% of trips should be in or before the window listed in the ADA service guidelines. 3. All Operator Services: a. All drivers are expected to wear photo badges identifying their first name and last initial (provided by The COMET). Badges must be visible to passengers. b. If any accident or breakdown should occur with any The COMET vehicle, the contractor shall take immediate steps to attempt to provide a replacement vehicle for the damaged vehicle. c. The contractor shall not permit any vehicle to be used in violation of any rule or policy promulgated by The COMET regarding hours and type of service to be offered to the public, routes of operations, schedules, fares to be charged, driver conduct, and must abide by all applicable state and federal laws and regulations. d. The contractor shall not engage in charter service operation utilizing equipment or facilities of The COMET, except as provided under Section 3(f) of the Federal Transit Act, as amended, 49 U.S.C. app. § 1602 (f), and FTA regulations “Charter Service” 49 C.F.R. part 604, and any amendments thereto that may be issued. e. The contractor may not engage in school bus operations, utilizing equipment or facilities of The COMET, exclusively for the transportation of students or school personnel in competition with private school bus operators, except as provided in Section 3(g) of the Federal Transit Act, as amended, 49 U.S.C. app. § 1602(g), and FTA regulations "School Bus Operations," 49 C.F.R. Part 605, and any amendments thereto that may be issued. P. ROUTE CANCELLATIONS, WEATHER-BASED SERVICE DISRUPTIONS & REGULARIZED SERVICE CHANGES [OFFEROR INFORMATION TO BE INCLUDED IN TAB 3] 1. The contractor will adhere to The COMET’s policies for communications in the event a route is cancelled or any reduction of transportation services by The COMET due to inclement weather or other unforeseen circumstances. 2. The contractor shall coordinate and follow The COMET’s procedures for how service changes (permanent, temporary, and immediate) are communicated to operators, supervisors, trainers, and other “need to know” parties. An essential piece is the process of notification when temporary changes are no longer in place. Ensuring that substitute operators and those assigned new pieces of work are aware of changes is also essential. Since operators may not read such communications, secondary means are needed. 50 3. The contractor shall deploy sufficient field personnel to monitor/supervise operations to ensure smooth, consistent implementation of new and modified services. 4. The COMET reserves the right to adjust service levels during the term of this RFP. This includes any adjustment necessary in vehicles allocated to perform this service. The COMET shall have the option to add or delete from the given schedule or to re-deploy the service to other areas based on demand, increase of service productivity, or other reasons. The contractor will provide service subject to route changes, additions, and deletions during the term of the Contract. 5. The contractor is responsible for providing both initial and on-going blocking, run- cutting, and other related functions, using scheduling software, reporting and documentation. The COMET reserves the right to approve all blocking and run-cuts. The full initial run-cut shall be submitted to The COMET’s approval at least ninety (90) days before implementation of the Contract. 6. The contractor shall provide and maintain turn sheets or diver paddles for revenue vehicle movements. The tools constitute the official route descriptions and will be used for training and in-service use. The contractor shall provide and maintain turn sheets for all out-of-service moves, including but not limited to deadheads, which shall include recommended routings, as well as alternate routings for each move and preferred and alternate staging locations. 7. The contractor shall provide appropriate personnel to assist and coordinate with such efforts as locating and re-locating bus stops and preferred deviation stops, timing/retiming routes, developing alternative run-cuts, investigating new and revised routing and scheduling options, solving loading problems, and other operations planning assistance. This assistance may require somewhat intensive use of run-cutters, operations staff, etc. for a couple of weeks. Q. STRIKE [OFFEROR INFORMATION TO BE INCLUDED IN TAB 4] In the event of a strike by employees of the contractor that causes a disruption in the provision of service as outlined in this RFP, The COMET may, at its discretion, terminate the Contract without penalty. Alternatively, The COMET may temporarily procure services from another provider(s), in which case the contractor shall be responsible for any and all costs associated with the provision of such service that is above the unit cost being paid to the contractor at the time. The contractor shall not be entitled to payment of any funds for services not being provided due to a strike. Any and all damages to The COMET vehicles caused by interim operators shall be the contractor’s responsibility to repair. R. CHANGES IN RESPONSIBILITY [OFFEROR INFORMATION TO BE INCLUDED IN TAB 4] Mutually agreed upon changes in the Contract between The COMET and the contractor may require a change in either the Contract pricing. If a mutually agreeable effective hourly rate 51 cannot be established, The COMET shall make the final determination. The contractor shall have the right to challenge that determination as provided in The COMET’s Procurement and Contract Administration Policy. S. AUDIT SETTLEMENT [OFFEROR INFORMATION TO BE INCLUDED IN TAB 4] If at any time during the term of the Contract or at any time after the expiration or termination of the Contract, authorized representatives of The COMET or of any other federal or state agency funding, in whole or in part, the Contract, audit the contractor’s performance under the Contract and such audit finds that the contractor overcharged for its services to The COMET's, contractor agrees that the difference shall be either: (a) repaid within thirty (30) days to The COMET by cash payment, or (b) at The COMET's option, credited against any future payments required under the Contract. If such audit finds that The COMET's owes the contractor more for services provided under the Contract, The COMET shall pay the difference to the contractor by cash payment within thirty (30) days, provided that in no event shall the repayment exceed The COMET's maximum obligation to the contractor for the audit period. Part 5. REQUIREMENTS OF PRICING PROPOSAL A. CONTENT OF THE PRICING PROPOSAL: The COMET requests all Offerors to prepare and submit cost information as follows: Appendix C: Start-Up Cost Proposal Appendix C: Fixed Route Cost Proposal Appendix C: Paratransit Cost Proposal Appendix C: Current and Projected Cost Proposal Matrix All of the above sections of Appendix C referred to above should be completed and submitted in a separate sealed envelope. Specifically, nine (9) copies of the Price Proposals (also referred to as “Cost Proposal”) should be submitted in a separate envelope clearly marked as “Price Proposal Forms”. Pricing SHALL NOT be included in the technical proposal or on the CD or USB drive. Failure to submit separate technical and pricing proposals will result in rejection of the entire proposal. B. START-UP COST PROPOSAL The Start-Up Cost Proposal shall identify all costs required for the contractor to be ready to perform the contact as of the commencement date. These costs should be non-recurring, onetime expenses to be incurred by the contractor prior to the operational commencement date. Show the gross dollar amount to be incurred. These amounts should be an All-Inclusive, Not to Exceed total by line item. Also, provide the amount of DBE expense applicable for each respective line item and cross-reference it by number to the identified DBE contractor provided in Appendix B captioned Schedule of DBE Participation. The COMET reserves the right to request copies of 52 actual invoices incurred by the successful Offeror for any or all costs actually incurred by the contractor for Start-Up Costs. The Offeror should outline in narrative form, its billing preference for payment to the contracted for all Start-Up Costs (i.e. 100% paid up front, amortized ratably over the term or the contract, or some other preference). C. FIXED ROUTE COST PROPOSAL The Offeror should state the annualized Total All-In Cost of providing the Fixed Route Service at the current service level. Start-Up Costs should NOT be included in this section. The Offeror should convert the annualized total cost to an overall effective hourly rate at the current level of service for Fixed Route Services. The Offeror should identify the annualized cost of any DBE expense identified for each respective line item and cross-reference it by number to the identified DBE contractor provided in Appendix C. For Other Expenses not shown in the schedule provided, the Offeror should fully describe such items and the cost associated therewith. D. PARATRANSIT COST PROPOSAL The Offeror should state the annualized Total All-In Cost of providing the Paratransit Service at the current service level. Start-Up Costs should NOT be included in this section. The Offeror should convert the annualized total cost to an overall effective hourly rate at the current level of service for Paratransit Services. The Offeror should identify the annualized cost of any DBE expense identified for each respective line item and cross-reference it by number to the identified DBE contractor provided in the Appendix C . For Other Expenses not shown in the schedule provided, the Offeror should fully describe such items. E. CURRENT AND PROJECTED COST PROPOSAL MATRIX The Offeror should populate all cells shown in Appendix C, entitled Current and Projected Cost Proposal Matrix. The Matrix has two sections: one for Fixed Route Services and the other for Paratransit Services. Please enter the Effectively Hourly Rate for each respective level of service. Note that estimated weekday service hours are delineated in the vertical column and estimated weekend service hours are delineated running horizontally. Note that the current service levels are to be entered in the top left cell box for the Fixed Matrix and the Paratransit Matrix. Essentially, this Matrix will begin in the top left cell by populating that cell with the Effective Hour Rate derived from the detailed current service level proposal information contained in the respective Fixed Route Cost Proposal (Item C. above) and the Paratransit Cost Proposal (Item D. above). From there, the Offeror should disclose the Effective Hourly Rate for each Tier shown vertically (weekday service hours), as well as the weekend service hours shown horizontally. The Effective Hourly Rate should exclude Start-Up Cost, but should include all other annualized costs. F. CPI INCREASE. Prices shall remain firm for the initial five (5) year term of the Contract except as otherwise provided in subsection 4.4 thereof. Thereafter, requests for consideration of a price adjustment above the automatic CPI increase must be made on or before February 15 of each 53 succeeding option year, in writing, to the Director. Price adjustments are dependent upon budget availability and the Board’s approval, and will take effect on July 1 of the same year. Part 6. EVALUATION AND AWARD A. EVALUATION OF RFPS A pre-evaluation review of each original document will determine if the Offer is responsive by meeting all required criteria. Non-responsive offers will be notified of disqualification for lack of responsiveness. Responsive proposals will be evaluated by the Evaluation Committee. Each responsive Offeror will be invited make an oral presentation to the Evaluation Committee within the date range in the timetable (reserve schedules). Guidance for oral interviews will be provided by the Procurement Officer in the formal notice for the interviews. The Evaluation Committee will take into consideration oral presentations and written proposals in each of the evaluation criteria listed below. The Evaluation Committee will evaluate and score the proposals based on the technical proposal and appendices provided by the Offeror. Proposals shall be evaluated using only the evaluation criteria stated in this RFP and there must be adherence to the assigned weighting. The Price Proposals will be scored by the Procurement Officer and added to the Evaluation Committee scoring for each Offeror to determine the ranking of the Offerors from most advantageous to least advantageous to The COMET, considering only the evaluation factors stated in this RFP. The Procurement Officer will transmit the Evaluation Committees’ ranking to the Board for approval to begin negotiations with the highest ranked Offeror. B. EVALUATION CRITERIA · Offeror Qualifications/Experience · Key Personnel Qualifications and Staff Plan · Approach to Service Quality: Includes DBE firm capabilities and integration within the Offeror’s service implementation · Client Satisfaction, Reporting and References · DBE Engagement & Goal Achievement: The Offeror with the highest percentage of DBE participation that fulfills the provisions of commercially useful function and good faith effort with proper documentation will receive the maximum points available. · Price —Offerors are reminded that they shall provide their Price Proposal in a separate sealed envelope and shall NOT make any reference to its pricing strategy in its technical proposal. The Offeror with the lowest hourly rate will receive the maximum points available for price. The other Offerors shall get a pro rata number of pricing points. The COMET reserves the right to deem any price proposal that attempts to undercut pricing 54 at the expense of the system, community or workforce non-responsible and nonresponsive for that section, and Offeror’s proposal will be rejected. C. NEGOTIATIONS: If necessary, as provided for in The COMET Procurement and Contract Administration Policy, negotiations will begin promptly following notification to the highest ranked Offeror, which is expected to occur after the October 22, 2014, Board Meeting. The COMET reserves the right to negotiate with the next ranked Offeror, as provided for in the Procurement and Contract Administration Policy. D. AWARD: Following final negotiations, a contract, substantially similar to the draft “CENTRAL MIDLANDS REGIONAL TRANSIT COMET FIXED ROUTE AND PARATRANSIT PROGRAM MANAGEMENT AGREEMENT” attached hereto as Appendix D and incorporated herein as if fully set forth herein, shall be put before the Board at the next available Board meeting for approval. After the Board votes to award a contract, notice of “Intent to Award” will be issued to all Offerors along with a notice to the unsuccessful Offerors’ of their right to protest the award under The COMET’s Procurement and Contract Administration Policy. 55
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