MY CARE 4U GUIDE
MY HEALTH
MY FAMILY
MY FINANCES
MY SAFETY
YOUR HOME PAGE
As a valued Old Mutual GREENLIGHT customer, you automatically qualify for GREENLIGHT CARE 4U – a wide range of value-added services for your
financial, emotional and physical wellbeing. Click on any of the following to find out more
MY HEALTH
Emergencies and trauma
Fitness specials and wellbeing concierge
Discounts on CARE 4U partner magazine
subscriptions
Annual health screenings
Discounts on doctors, dentists & optometrists
Chronic disease support
MY SAFETY
Take Me Home
Free security guard for 48 hours
Discounts on driving lessons
Discounts on security systems
MY FAMILY
Teacher-on-Line
Discounts on educational items
Children’s special needs
Kiddies’ extra-murals
Special needs
Funeral support
MY FINANCES
Financial wellness
Legal assistance
TERMS AND CONDITIONS
MY HEALTH
MY FAMILY
GREENLIGHT CARE 4U
TERMS AND CONDITIONS
These are the terms and conditions for the GREENLIGHT CARE 4U support programme.
YOUR MEMBERSHIP OF THE GREENLIGHT CARE 4U
SUPPORT PROGRAMME
You are automatically a member of the GREENLIGHT CARE 4U support programme if:
•
you are the life covered of a South African standalone GREENLIGHT benefit. This kind
of benefit (standalone) is not linked to any other GREENLIGHT benefit. Please check if
your benefit is covered by calling the GREENLIGHT CARE 4U call centre
•
you are the partner*, dependent children* and domestic employees of the life covered
described above, or
•
your benefit payments are up-to-date, and
•
you use the product or service while you are in South Africa.
A life covered may give consent to a third party to call in for assistance on their behalf (for
example, financial advisers, brokers, other family members, etc)
*Dependent children:
A child or step child of the life covered qualifies as a dependent children, if he or she is
unmarried and:
•
under the age of 21 years
•
between 21 years and 26 years of age and a full time student
•
over the age of 21 years but suffering from a physical or mental impairment that makes
him or her totally financially dependent on the life covered.
*Partner:
Spouse or partner means the person is either married to or in a life partnership with the
owner of the GREENLIGHT benefit. Civil, customary and religious marriages are included.
There is no charge for membership.
THE GREENLIGHT CARE 4U CALL CENTRE NUMBER AND
CONTACT HOURS
The GREENLIGHT CARE 4U call centre’s number is 0860 61 62 63. You must call it to
access any service in the CARE 4U programme. You cannot access any of these services or
discounts directly. The GREENLIGHT CARE 4U call centre offers 24-hour 365-day availability
MY SAFETY
MY FINANCES
for emergency medical support services. Please check the relevant call centre hours for the
other services.
NOT A CONTRACT WITH OLD MUTUAL
These terms and conditions do not represent a contract between you and Old Mutual. Old
Mutual may decide at any time to withdraw access to any of the benefits and services, or to
cancel the programme entirely.
EACH SERVICE PROVIDER HAS ITS OWN TERMS AND CONDITIONS
Each service provider has its own terms and conditions which apply. Please check these
when you use one of the services or buy a product.
PAYMENTS TO SERVICE PROVIDERS
Most of the services in the GREENLIGHT CARE 4U programme are at no additional cost
to you. Certain services and products do require a payment. You are responsible for
any payments for any services or to any practitioners, and must pay these directly to the
provider. CARE 4U does not facilitate payments.
DISCOUNTS, PRICE AND PRODUCT CHANGES
All prices may change at any time. Please contact the GREENLIGHT CARE 4U call centre
for the latest information on discounts and pricing. All marketing material is a guideline only.
All discounts arranged by CARE 4U only apply to recommended retail prices.
ONLY ONE REBATE FOR EACH MEMBER,
BUT MORE THAN ONE DISCOUNT
A CARE 4U member may only claim for one rebate on the gym benefits per eligible member.
However, you can claim more than one discount on the discounted services and products
that are offered.
BREACH OF TERMS AND CONDITIONS
If you breach the terms and conditions of a service or product, we may cancel your
membership and you will not be able to redeem any unredeemed vouchers or discounts.
MY HEALTH
MY FAMILY
MY SAFETY
MY FINANCES
MY HEALTH
EMERGENCIES AND TRAUMA
Emergency medical support services
Trauma and assault support
FITNESS SPECIALS AND WELLBEING CONCIERGE
Discounts on selected sports clothing and equipment from CARE 4U partners
Discounts and rebates on CARE 4U gym and sports club partners
DISCOUNTS ON CARE 4U PARTNER MAGAZINE SUBSCRIPTIONS
Fitness and stress management organisations and practitioners
ANNUAL HEALTH SCREENINGS
DISCOUNTS ON DOCTORS, DENTISTS AND OPTOMETRISTS
CHRONIC DISEASE SUPPORT
MY HEALTH
MY SAFETY
MY FAMILY
MY FINANCES
EMERGENCIES AND TRAUMA
How it works:
As a member of the GREENLIGHT CARE 4U programme, you can receive help with
medical emergencies, traumas or assault.
•
When you call in, a CARE 4U operator will verify your personal information.
•
A trained medical professional will assess the facts of your traumatic experience and
conduct an assessment to determine the best response to your situation.
This service is available 24 hours a day, 365 days a year.
EMERGENCY MEDICAL SUPPORT SERVICES
A medical emergency means any injury or illness that threatens human life and needs
immediate medical attention to try and save a life.
How it works:
If you are exposed to HIV through an accident or rape, CARE 4U will provide:
•
trauma and HIV/AIDS counselling on the phone
•
a referral to a medical professional
•
three blood tests for each incident: the first one immediately after the event, the second
six weeks after the event, and the third blood test three months after the event.
If you are HIV-negative, you are provided with:
•
a 30-day starter pack of anti-retroviral medication
•
When you call in, a CARE 4U operator will verify your personal information.
•
A qualified medical operator will provide information or instructions to help the
affected person until a medical team arrives at the scene.
•
a seven-day course of sexually transmitted infection (STI) medication,
in the case of rape
•
Depending on the circumstances, an emergency medical team will be sent to the
scene by road or by air.
•
a ‘morning-after’ pill to prevent pregnancy, in the case of rape
•
24-hour access to the HIV counselling centre for information, advice and support.
•
The emergency medical team will perform the necessary advanced lifesaving
resuscitation and will stabilise the affected person. If necessary, the affected person
will be transported by road or air, whichever is most appropriate, to the closest
hospital or medical facility that can help with that particular emergency.
There is no charge for the initial emergency medical response but any additional medical
assistance is for your own account.
TRAUMA AND ASSAULT SUPPORT
A traumatic event means exposure to or experience of natural and unnatural disasters;
death; vehicle accidents; physical, sexual or psychological assaults; or being a witness to
an event that has caused someone harm.
If you are HIV-positive after the first blood test, no further tests will be done and you
will be provided with:
•
three consultations with a medical professional for each incident
•
a seven-day course of sexually transmitted infection (STI) medication
•
a ‘morning-after’ pill to prevent pregnancy in the case of rape.
MY HEALTH
MY FAMILY
FITNESS SPECIALS &
WELLBEING CONCIERGE
As a member of the GREENLIGHT CARE 4U programme, you can call the fitness and
wellbeing concierge with requests relating to preserving and promoting your health and
wellness. This can include sourcing products and services to assist you to keep fit, manage
stress, eat healthily and relax. You will also receive assistance with the sourcing of physical
wellness health professionals such as physiotherapists, and information on tools to help
you keep a healthy balance between work and home life. CARE 4U provides up to three
quotes of the best possible prices, and wherever possible, in a convenient location.
CARE 4U members can make use of any of these discounts and rebates with our partners:
DISCOUNTS ON SELECTED SPORTS CLOTHING AND EQUIPMENT
FROM CARE 4U PARTNERS
This service is available Monday to Friday, 08:00 to 17:00 and on Saturday from
08:00 to 12:00. It is closed on Sundays and public holidays.
Partner
TomTom Sports
CARE 4U member discount
•
Save up to R300 Members SAVE R300 on a
TomTom Runner GPS + HRM
•
Members SAVE R200 on a TomTom Runner GPS
Watch!
Runtastic
10% discount on selected products
Everyday Sport
10% discount on products listed on
Everyday Sport online
SNT Sports
20% discount on products listed on SNT Sports
online
MY SAFETY
MY FINANCES
MY HEALTH
MY SAFETY
MY FAMILY
DISCOUNTS AND REBATES ON CARE 4U
GYM AND SPORTS CLUB PARTNERS
This service is available Monday to Friday, 08:00 to 17:00. It is closed on Saturdays,
Sundays and public holidays.
Partner
CARE 4U member discount
Virgin Active SA
A 50% rebate on monthly membership and V Club
fees if you attend the gym at least ten times a month
for three consecutive months. Only one gym visit a
day will count.
MY FINANCES
Step 3: At the end of the three-month cycle, you must contact the GREENLIGHT
CARE 4U call centre to claim your rebate of 50% of monthly membership fees if you
have attended gym at least 10 times a month for three consecutive months. You have a 30
day grace period in which you can submit a claim for rebate. Only one gym visit a day
counts. Fax or email CARE 4U ([email protected])
the following documents:
•
a copy of your ID
•
proof of monthly Virgin Active subscription amount
•
access history pertaining to the three-month cycle (obtained by visiting the “my club”
section on www.myvirginactive.co.za)
•
a copy of your banking details.
To claim an attendance rebate from CARE 4U, you need to follow this process, whether
you are a new or existing customer of Virgin Active:
Step 4: You will receive the 50% rebate within seven to 14 working days. Your
dependants are also eligible for the attendance rebate, and must follow the same process.
Step 1: Contact the GREENLIGHT CARE 4U call centre to register at the start of the
three-month cycle. The GREENLIGHT CARE 4U call centre is open Monday to Friday,
08:00 to 17:00. It is closed on Saturdays, Sundays and public holidays.
If you are unable to train for an extended period of time, you must contact the
GREENLIGHT CARE 4U call centre to suspend part of the three-month cycle. You must be
able to motivate the suspension with an acceptable explanation.
Step 2: New customers must join their Virgin Active health club of choice and pay the
relevant joining fee. If you would like to receive a rebate on the Virgin Active joining fee
from CARE 4U, you need to fax or email CARE 4U ([email protected])
the following documentation:
•
A copy of your ID
You must be a current Virgin Active contract holder and be 100% paid-up, i.e.
not in arrears.
•
proof of payment of Virgin Active joining fee (receipt or contract)
•
a copy of your banking details
Refund of your joining fees or a monthly percentage of membership fees will only be
provided if you have registered your gym membership through the GREENLIGHT CARE 4
U programme. Note that no refund is payable if you are already receiving a discounted
gym membership as a result of being a member of any Loyalty or Rewards programme.
MY HEALTH
MY SAFETY
MY FAMILY
Partner
CARE 4U member discount
Zone Fitness
If you join Zone Fitness between 30 March and 31
December 2017, you qualify for a 45% discount on
Superclub membership fees on a 12-month contract
(paying R165 a month) and a 100% rebate on monthly
membership fees if you attend the gym at least six
times a month for six consecutive months. If you
attend gym at least six times a month for the following
six months, you can also get a 100% rebate on your
membership fees. Existing Zone Fitness members can
also qualify for the rebate of a maximum of R165 on
their membership fees on the same basis.
MY FINANCES
in which you can submit a claim for rebate. Only one gym visit a day counts. Fax or email
Care 4U ([email protected]) the following documents:
•
a copy of your ID
•
access history pertaining to the six-month cycle (obtained by emailing
[email protected])
•
a copy of your banking details.
Step 4: You will receive a rebate of your monthly Zone Fitness membership to
a maximium of R165 a month for six months within seven to 14 working days.
Your dependants are also eligible for the attendance rebate, and must follow the
same process.
MORE FITNESS SPECIALS
Partner
CARE 4U member discount
Planet Fitness
15% discount on monthly membership for 12-month contracts
10% discount on monthly membership for 24-month contracts
Shapes for
Women
50% discount on joining fees
Run/Walk for
Life
33% discount on a 12-month membership
Raven Bodies
Save R300 when joining as a couple
EatForLife
20% discount on a 12-month membership
CARE 4U does not give a rebate on the Zone Fitness joining fee and card fee.
U Slim
10% discount on programme
Step 3: At the end of the six-month cycle, you must contact the GREENLIGHT CARE 4U call
centre to claim the rebate of 100% of your monthly membership fees if you have attended
gym at least six times a month for six consecutive months. You have a 30 day grace period
The Firm
20% discount on membership of a six-month slimming
programme
To claim your discounted membership and rebate from CARE 4U, you need to follow this
process, whether you are a new or existing customer of Zone Fitness:
Step 1: Contact the GREENLIGHT CARE 4U call centre to register at the start of the
six-month cycle. Quote the Zone Special Offer, your ID number and your GREENLIGHT
benefit number.
The GREENLIGHT CARE 4U call centre is open Monday to Friday, 08:00 to 17:00, It is
closed on Saturdays, Sundays and public holidays.
Step 2: The CARE 4U call centre will verify that you are a valid CARE 4U customer ad
e-mail the Zone Fitness gym where you would like to take out your contract. The contract
costs R165 a month, the joining fee is R50 and there is a R50 card activation fee.
MY HEALTH
DISCOUNTS ON SELECTED HEALTH PRODUCTS AND SUPPLEMENTS
FROM CARE 4U PARTNERS
This service is available Monday to Friday, 08:00 to 17:00 and on Saturday from 08:00
to 12:00. It is closed on Sundays and public holidays.
Partner
CARE 4U member discount
FutureHealth
20% discount on products purchased online
Nature's Plus
25% discount on all Nature’s Plus products
Himalaya
Health
10% discount on products purchased online
Juniva
10% discount on products purchased online
MY FAMILY
MY SAFETY
MY FINANCES
MY HEALTH
MY FAMILY
MY SAFETY
DISCOUNTS ON CARE 4U PARTNER MAGAZINE SUBSCRIPTIONS
This service is available Monday to Friday, 08:00 to 17:00 and on Saturday from 08:00 to 12:00. It is closed on Sundays and public holidays.
Partner
CARE 4U member discount
Titles
Media24
SAVE up to 20% on Media24
print magazine subscriptions.
Leef, Sarie, Sarie Kos, Sarie Food, Home, Tuis, Kuier, Fairlady, Lose it!, Ideas, Idees, Baba & Kleuter, Your Baby, Your
Pregnancy, Move, True Love, Real, Grazia, Men’s Health, Women’s Health, Runner’s World, Bicycling, Golf Digest, Weg, Go,
WegRy, Drive Out, WegSleep, Weg Platteland, Go Platteland, TopCar, Top Gear, Kick Off, Huisgenoot, You, Drum, Heat, SA
Hunter/Jagter, Landbou, Finweek Afr, Finweek Eng, tvplus Afr, tvplus Eng
RNA Distribution
Save up to 40% on
magazine subscriptions
Bella, A2 Aesthetic & Anti-Ageing, Motorcycling SA, Wedding Inspirations, Plascon Spaces, VISI, Easy DIY, Stockfarm,
Veeplaas, Intiem, Strategic Marketing, Session, Fitness, Fitness (His Edition), Muscle Evolution, Acumen
Get the Financial Mail and
Business day at 35% discount!
Financial Mail, Business Day
BDFM
Caxton
Publications
(Part of RNA)
Save up to 35% on magazine
subscriptions
Bona, Bona Sotho, Bona Xhosa, Bona Zulu, Country Life, Die Tuinier, Essentials, Farmer’s Weekly, Food & Home Entertaining,
Garden & Home, Living & Loving, People, People Kiddies Puzzles, People Puzzles, Rooi Rose, The Gardener, Vrouekeur,
Woman & Home, Your Family
MY FINANCES
MY HEALTH
FITNESS AND STRESS
MANAGEMENT ORGANISATIONS
AND PRACTITIONERS
DISCOUNTS ON DOCTORS, DENTISTS
AND OPTOMETRISTS
As a member of the GREENLIGHT CARE 4U programme, you have access to a discounted
network of private doctors, dentists and optometrists, as follows:
You can call the GREENLIGHT CARE 4U call centre for information, referrals or quotes on:
•
other fitness, exercise and physical activity-related services, such as
running clubs, swimming centres, dance classes, Pilates, yoga, golf driving ranges,
golf courses, spinning classes, etc.
•
stress management services and products including stress management
clinics, stress management spas, life coaching, motivational speakers, reflexology and
massage services.
•
wellness, nutrition and weight management services from dieticians,
chiropractors, dermatologists, physiotherapists, reflexologists, weight management
programmes, BMI calculator, clinics, glucose testing, blood pressure and cholesterol
checks.
•
healthy living and lifestyle services from spas, caregivers, nannies, babysitting
services, au pairs, domestic services, and cleaning and healthy cooking classes for
you or your domestic help.
MY FINANCES
MY SAFETY
MY FAMILY
Doctors’ discounts
Dentists’ discounts
Optometrists’ discounts
•
Consultations, oral
examinations and
dentures during office
hours
•
Eye examinations during
office hours
•
Single and bifocal lenses
•
Frames from a selected
range
•
Acute and chronic
consultations
during office hours
Acute medication
from dispensing
doctors
How it works:
•
When you call in, the CARE 4U operator will verify your personal information and
make an appointment with the medical practitioner on your behalf. You cannot make
an appointment for yourself. Once the appointment is made, CARE 4U will send you
and the medical practitioner a unique reference number for the discounted rate, which
you must provide to the medical practitioner.
•
There is no limit to the number of consultations you use.
•
You will have to pay cash for your consultation, which you can claim back
from your medical aid.
•
You must take identification when you arrive for your appointment.
This service is available from Monday to Friday, from 7:00 to 19:00 and Saturdays
from 08:00 to 12:00. The service is closed on Sundays and public holidays.
MY HEALTH
MY SAFETY
MY FAMILY
MY FINANCES
CHRONIC DISEASE SUPPORT
ANNUAL HEALTH SCREENINGS
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT
CARE 4U call centre for information and help regarding your chronic condition. Typical
chronic conditions covered are HIV/AIDS, hypertension, cardiac conditions, asthma,
hypercholesterolemia, diabetes, and mental problems such as depression and anxiety.
As a member of the GREENLIGHT CARE 4U programme, you qualify for one annual health
screening including a flu inoculation at your closest Clicks Pharmacy or service provider at
no additional cost. The member can choose any or all of the following:
•
health risk assessments (including a blood pressure and BMI screening, a cholesterol
and blood glucose test)
This service is available 24 hours a day, 365 days a year.
•
flu inoculation
•
HIV/AIDS counselling and testing
•
TB screenings
CARE 4U SUPPORTS YOU BY:
•
Ensuring you are registered on a disease management programme with your medical
aid or advising you of other available options in the community.
•
Referring unmanaged chronic conditions to a disease management programme.
•
Ensuring that you provide all the required details for successful enrolment in a disease
management programme.
•
Providing a library of wellbeing information to support healthier lifestyles as well as
information on chronic conditions on a mobi-enabled website.
•
Sending you quarterly e-newsletters focussing on main themes for the year.
•
Encouraging you to set goals to assist you to take charge of your condition.
•
Offering community resources and accredited professionals who can help with
appropriate professional care.
You (or your medical aid) must pay for all consultations with medical professionals.
MY HEALTH
MY SAFETY
MY FAMILY
MY FAMILY
TEACHER-ON-LINE
DISCOUNTS ON EDUCATIONAL ITEMS
CHILDREN’S SPECIAL NEEDS
KIDDIES’ EXTRA-MURALS
SPECIAL NEEDS
FUNERAL SUPPORT
Repatriations
Additional funeral support services
Funeral Claim Refunds
MY FINANCES
MY HEALTH
MY SAFETY
MY FAMILY
TEACHER-ON-LINE
As a member of the GREENLIGHT CARE 4U programme, you can access the Teacher-onLine support by calling the GREENLIGHT CARE 4U call centre. This service puts you in
phone contact with qualified teachers to help students in grades 4 to 12 with exercises,
revision and study methods in mathematics, physical and natural science, social science,
biology, computer science, accounting, English and Afrikaans.
Partner
Offer
Reader's Warehouse
10% discount on educational titles and educational
series.
Educational titles include: box sets, school &
education packs, text books, study guides, learning
aids
Educational series include: Gold Stars, Smart Kids,
X-Kit, Kumon, Via Afrika, FOCUS, ABC Letterland,
Platinum
Dial A Stationer
Up to 10% discount on stationary
This service is available from Monday to Thursday from 18:00 to 21:00 during
school terms.
There is no limit to the number of times a student can call.
The service is only available in English and Afrikaans.
DISCOUNTS ON EDUCATIONAL ITEMS
As a member of the GREENLIGHT CARE 4U programme, you can receive information and
access to discounted educational services and products such as text books and stationery,
at selected service providers.
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to
12:00. The service is closed on Sundays and public holidays.
Members may use the benefit as often as they wish.
MY FINANCES
Purchase a 3 month subscription and receive an
additional 1 months free of charge.
Computers4Kids
Purchase a 6 month subscription and receive an
additional 3 months free of charge.
Purchase a 12 month subscription and receive an
additional 6 months free of charge.
BrainGain
25% discount on the initial TESCA assessment
including a comprehensive report and 45 minute
follow-up session with a BrainGain therapist
MY HEALTH
MY SAFETY
MY FAMILY
MY FINANCES
CHILDREN’S SPECIAL NEEDS
SPECIAL NEEDS
As a member of the GREENLIGHT CARE 4U programme, you have access to advice
and information for recommended facilities, organisations and medical practitioners for
children with special needs. The service also provides a mobi-enabled website through
which members can access a library of wellbeing information to support healthier lifestyles
and information on children’s special needs, and also communicate with care consultants.
As a member of the GREENLIGHT CARE 4U programme, you have access to information
for referral to recommended facilities, organisations and medical practitioners to help
you with certain special needs. These include Down’s Syndrome, dyslexia, ADHD,
mental health issues such as schizophrenia, anxiety and depression, and physical or
developmental disabilities.
Specialists to whom you can be referred through the GREENLIGHT CARE 4U call
centre include developmental and behavioural paediatricians, child psychiatrists,
paediatric neurologists, neuropsychologists, psychologists, occupational therapists, and
child life specialists.
The service also provides a mobi-enabled website through which members can access a
library of wellbeing information to support healthier lifestyles and information on special
needs, and also communicate with care consultants.
This service is available 24 hours a day, 365 days a year.
There is no limit to the number of times you can call.
You (or your medical aid) must pay any costs involved in making use of any
organisation or consulting with any professional.
KIDDIES’ EXTRA-MURALS
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT
CARE 4U call centre to receive support with finding an appropriate service provider in a
convenient location for children’s extra-mural activities (such as sports, drama etc.), as well
as quotes on the services.
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to
12:00. The service is closed on Sundays and public holidays.
You may use the service as often as you wish.
This service is available 24 hours a day, 365 days a year.
There is no limit to the number of times you can call.
You (or your medical aid) must pay any costs involved in making use of any organisation
or consulting with any professional.
FUNERAL SUPPORT
As a member of the GREENLIGHT CARE 4U programme, you have access to various forms
of funeral support to assist you and your family during time of bereavement and death.
CARE 4U can provide transportation of the deceased to the place of burial is this is far
away from home and many more services to assist you and your family. Call the CARE 4U
call centre and dial option 2 for support with arranging a funeral.This service is available
24 hours a day, 365 days a year.
REPATRIATIONS
CARE 4U provides assistance with international body repatriation: Repatriation of mortal
remains is done at no additional cost to you from anywhere in the world to the Republic
MY HEALTH
MY SAFETY
MY FAMILY
of South Africa including the countries sharing a border with the Republic of South
Africa: Namibia, Botswana, Zimbabwe, Mozambique (up to the 22 degree parallel line),
Swaziland, and Lesotho.
CARE 4U provides assistance with cross-border body repatriation: Repatriation of mortal
remains is done at no additional cost to you from the Republic of South Africa to the
neighbouring countries of Namibia, Botswana, Zimbabwe, Mozambique (up to the 22
degree parallel line), Swaziland, and Lesotho.
MY FINANCES
FUNERAL CLAIM REFUNDS
Should you decide to arrange body repatriation through an alternative service provider
outside the CARE 4U program, a refund of the full cost of the body repatriation cannot
be guaranteed. You can however submit a claim for a refund to the CARE 4U call centre
under the following process:
•
Register the claim with the CARE 4U call centre
•
CARE 4U provides local body repatriation: Repatriation of mortal remains is done at no
additional cost to you within the Republic of South Africa. The repatriation shall also allow
for a relative to accompany the body and provides for overnight accommodation where
required. (This will not be applicable for international repatriations).
Provide the supporting documentation requested:
- A copy of the death certificate.
- A copy of the BI-1663.
- A copy of invoice specifying the cost of repatriation/transportation of the deceased.
•
CARE 4U will validate the claimant information and policy details.
•
CARE 4U will obtain confirmation that a death claim was paid out / approved by Old
Mutual.
Note that transportation of the body is available if the distance between the place of death
and the place of burial is more than 50 km (body repatriation).
•
Upon approval of such a claim, CARE 4U will pay to the eligible claimant /
nominated beneficiary an amount in lieu of the body repatriation
•
An overall maximum refund of R3500 including VAT applies.
ADDITIONAL FUNERAL SUPPORT SERVICES
Additional funeral support services offered by CARE 4U includes:
•
transporting the body if the distance between the place of death and the place of
burial is more than 50 km (body repatriation)
•
interpreting policies
•
obtaining a death certificate
•
referring you to a psychologist or psychiatrist where needed
•
referring you for counselling where your child has passed away
•
discount vouchers for buses, taxis, shuttle services and flights
•
discount vouchers for car rentals
•
discount vouchers for airtime
•
discount vouchers for funeral-related products (for example coffins, tombstones and
other funeral-related products).
The service to claim a voucher is available from Monday to Friday, 07:00 to 17:00. It is
closed on Saturdays, Sundays and public holidays.
MY HEALTH
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MY SAFETY
TAKE ME HOME
FREE SECURITY GUARD FOR 48 HOURS
DISCOUNTS ON SECURITY SYSTEMS
DISCOUNTS ON DRIVING LESSONS
MY FINANCES
MY HEALTH
MY FINANCES
MY SAFETY
MY FAMILY
TAKE ME HOME
As a member of the GREENLIGHT CARE 4U programme, you can arrange through the
GREENLIGHT CARE 4U call centre for a designated driver service. This service picks you
up from a single pre-arranged point at a pre-arranged time and drops you off in your
vehicle at a single point. You may use this service for up to three trips a year for each life
covered. You and up to two other passengers may be transported in one trip. Lives covered
under a Final Expenses benefit need to be older than 18 years to access this service.
Off-peak times
Sunday evenings to Thursday
mornings, excluding public
holidays (and the night before
a public holiday).
Peak times
•
Thursday evenings to
Sunday mornings
•
Public holidays and the
night before the public
holiday
•
Some major public events
within one of the areas
covered
This service is available 24 hours a day, 365 days a year.
The service is free if the pick-up point and drop-off point is within any of the following
metropolitan areas and the total trip does not exceed 50 km from the city centre:
Johannesburg, Pretoria, Cape Town, Bloemfontein, Durban, East London, Port Elizabeth
and George.
When you
must book
Please book 60 minutes before
the driver is required so that
the driver can arrive within 60
minutes.
If a trip is longer than 50 kms, and capacity on the day allows it, you will be charged for
the additional distance and must pay cash. The driver will stop at an ATM if you do not
have cash on hand.
Please book at least 48 hours
in advance to ensure that a
driver will be available at the
time requested. If the booking
is at short notice and during
a peak time, the pick-up time
may be up to 120 minutes
from the time you call.
First pick-up
17:30
17:30
Last pick-up
03:00
03:00
Last
booking
02:00
01:00
If you want
to change a
pick-up time
The service provider will try
to change the time during offpeak hours
This is not possible during
peak hours
If you exceed the total number of trips per year, you can still make use of the service at a
discounted rate. The cost of a trip will be payable in cash directly to the designated driver.
The driver will stop at an ATM if you do not have cash on hand.
MY HEALTH
How it works:
•
•
•
•
You call the GREENLIGHT CARE 4U call centre to arrange for the pick-up, and
provide the pick-up point. The call centre agent facilitating the booking may ask you
to provide an alternate contact number to ensure that the designated driver can make
contact with you at the specified collection time. Designated drivers are equipped with
a cellphone and have access to a GPS.
You will receive two SMSes to remind you of the designated driver service that
you have booked. The first SMS will provide you with a reference number and
confirmation of the booking. The second SMS will be sent on the day of the pick-up by
latest 4pm, and provide you with the details of the driver. If the booking is for earlier
than 4pm, the second SMS will be sent earlier on the day of pick-up.
At the specified time and location, the call centre will call you to notify you that the
driver has arrived, after which you have 15 minutes to meet the designated driver. If
the call is not answered, the call centre will send you an SMS to confirm that the driver
has arrived. If there is no response after 15 minutes, the call centre will SMS you that
the pick-up driver is leaving and the trip will be cancelled. You are responsible for
cancellation charges.
If you arrange a pick-up at a large venue, such as a casino, you must ensure that the
pick-up point is a clearly identifiable landmark and can easily be found.
If you are not entirely satisfied with the service, you can log a call through the
GREENLIGHT CARE 4U call centre. CARE 4U will conduct a full investigation and give
you feedback.
FREE SECURITY GUARD FOR 48 HOURS
If a CARE 4U member’s primary residence is damaged as a result of a break-in or forced
entry, you have access to a free security guard for up to 48 hours. CARE 4U will provide
an unarmed Grade D guard, equipped with a torch and a two-way radio, to be stationed
at the property for a maximum of 48 hours or until the property is secured, whichever
occurs first.
MY SAFETY
MY FAMILY
MY FINANCES
This service is available 24 hours a day, depending on shift rosters. This service is
available in these areas:
Gauteng
Robertville, East Rand, Johannesburg,, Midrand, Pretoria,
Vereeniging
Western Cape
George, Cape Town, Worcester
KwaZulu-Natal
Ballito, Durban, Ladysmith, Bergville, Eskort, Newcastle,
Pietermaritzburg, Pinetown, Pongola, Richards Bay, Eshowe
Eastern Cape
Aliwal North, Butterworth, Graaff-Reinet, East London,
Kokstad, Mthatha, Port Elizabeth, Port Shepstone,
Queenstown, QwaQwa, Engcobo
Limpopo
Makhado, Marble Hall, Polokwane, Sibasa
Free State
Bethlehem, Bloemfontein , Kroonstad, Welkom
North West
Province
Klerksdorp, Mafikeng, Rustenburg, Standerton, Upington,
Vryburg
Mpumalanga
Malelane, Nelspruit, Mbabane, Matsapha, Vryheid,
Witbank
Northern Cape
Kimberley
CARE 4U cannot guarantee that the security guard will be able to prevent further loss,
damage or injury.
It may take up to three hours during normal traffic within metropolitan areas before a
guard is posted.
This service is not offered for business premises or second residences.
You must provide the security guard with shelter and toilet facilities. CARE 4U reserves the
right to withdraw the security guard if shelter and toilet facilities are not available.
MY HEALTH
MY SAFETY
MY FAMILY
DISCOUNTS ON SECURITY SYSTEMS
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT
CARE 4U call centre to receive information and access to discounted security systems and
products, such as alarm systems and surveillance systems, with selected service providers.
VEHICLE SECURITY DISCOUNTS
Partner
Offer
Matrix
R30 discount on monthly subscription for MX1 Core
Security Package
R76 discount on monthly subscription for MX2 Safety
Enhancer Package
R90 discount on monthly subscription for MX3
Advanced Safety Package
Beam-e
R96 discount on Beam-e unit including contract
activation and installation
Cartrack
Preferential rates on all Cartrack products and
services
DataDot
R399 (incl. VAT) for DataDot for vehicles.
20% discount on DataDot for households.
20% discount on DataDot for bicycles.
PG Glass
Save up to 50% on Smash & Grab Film with
PG Glass.
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to
12:00. The service is closed on Sundays and public holidays.
You may use this service as often as you wish.
HOME SECURITY DISCOUNTS
Partner
Offer
ADT
20% discount on ADT security installation
20% discount on the recommended subscription fee
if you activate your alarm directly with ADT
Discounts only available to new contracts. Existing
ADT contract holders will not be eligible.
Teljoy
10% discount on monthly rental of surveillance
systems
Sequre Trellis Door
10% on Sequre’s national retail pricelist.
Inspecta Door
13% discount
MY FINANCES
DISCOUNTS ON DRIVING LESSONS
Our concierge consultants will be able to source information, prices, quotations and
referrals from various driving school providers, depending on the member’s location and
specific requirement.
This service is available from Monday to Friday, 07:00 to 19:00 and Saturday 08:00 to
12:00. The service is closed on Sundays and public holidays.
You may use this service as often as you wish.
MY HEALTH
MY SAFETY
MY FAMILY
MY FINANCES
FINANCIAL WELLNESS
LEGAL ASSISTANCE
MY FINANCES
MY HEALTH
FINANCIAL WELLNESS
As a member of the GREENLIGHT CARE 4U programme, you can call the GREENLIGHT
CARE 4U call centre to receive information on financial or credit status management.
The service can provide you with information on:
•
your credit score (obtained from three credit bureaus)
•
your credit score compared with other South Africans
•
how to improve your credit score
•
your current financial habits in order to help you plan and manage your
finances better
The service can also provide you with access to a credit coach who can help you:
•
manage your debt and credit
•
complete a debt assessment and activity assessment
•
create a budget
•
apply for new credit
•
understand your credit report
•
use tools and services related to financial wellness
•
analyse debt and restructure existing agreements
MY SAFETY
MY FAMILY
A credit coach can also refer you to affordable attorneys, debt counselling or consolidation
and Old Mutual’s On the Money financial education workshops.
The service can also help you manage garnishee orders by validating the correctness
of the garnishee order and where possible, renegotiate the amounts owed to the credit
provider. CARE 4U will contact the relevant HR department, the credit provider or attorney
involved to evaluate all garnishee orders and assess the best way forward.
MY FINANCES
You can work with a credit coach after signing a power of attorney and supplying copies
of all garnishee orders under your name to:
•
complete a financial assessment and establish details of how the order was served
and whether it is lawful
•
renegotiate payment terms and finally issue a court order to amend, set aside or
rescind the garnishee order
You are responsible for all legal fees related to any of the above.
This service is available from Monday to Friday, 07:00 to 17:00. It is closed on Saturdays,
Sundays and public holidays.
The service is offered in English, Zulu, Xhosa, Tswana, Sotho, Sepedi, Shangaan, Venda
and Afrikaans.
How it works
•
When you call the CARE 4U call centre, an agent will verify your details and require
you to accept certain terms and conditions before generating and requesting a credit
report from a credit bureau.
•
The reports will be emailed or SMSed to you.
MY HEALTH
MY FAMILY
LEGAL ASSISTANCE
As a member of the GREENLIGHT CARE 4U programme, you can access legal assistance
in general South African law such as civil, criminal, labour, conveyancing, tax, financial
advice and family law. CARE 4U will direct your question to a qualified attorney.
This service is available 24 hours a day, 365 days a year.
The attorney will:
•
provide legal advice.
•
send you standard legal documents, for example templates relating to the Small
Claims Court (including guidelines as to whether a matter falls within the jurisdiction of
the Small Claims Court), domestic workers’ agreements or documents on maintenance
claims, wills and testaments and many more.
•
where necessary, refer you to an attorney close to you on the CARE 4U network for
a free 30-minute face-to-face consultation. During the 30-minute consultation, the
attorney may draft a letter of demand or make one phone call on your behalf.
•
charge you after the first 30 minutes of a face-to-face consultation. The attorney will
inform you when your consultation has gone overtime.
MY SAFETY
MY FINANCES
CARE4U16022017
WE’RE JUST A PHONE CALL AWAY
For more information, visit www.oldmutual.co.za/care4u
GREENLIGHT CARE 4U is just a phone call away. Call 0860 61 62 63. Any time. Day or night.
Old Mutual is a Licensed Financial Services Provider