ILUMINA®
Limited Warranty
See the separate Ilumina Digital Color Press Limited Warranties for European Union, and Germany.
Xanté Corporation, (Xanté) warrants that each Xanté Ilumina Digital Color Press, Digital Envelope Press and Digital Production
Press (from here on refered to as Ilumina) will be free from manufacturing defect in materials and workmanship for a period
of one year from the date of purchase from an Authorized Ilumina Reseller. Customer may qualify to purchase an extended
Warranty on the Ilumina for a total of up to 3 (three) years from date of original purchase by contacting Xanté for terms and
conditions. The Ilumina consumables such as toners, drums, fusers and transfer belts are covered under a separate Replacement
Parts and Consumables Limited Warranty.
Xanté will first provide technical support via telephone services needed to address customer questions concerning configuration
setup, features and their function, operational capabilities and specifications of the product. Xanté Technical Support will
troubleshoot any possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer
will be asked to install consumables and customer installable parts to aid in the diagnosis. Xanté will provide unlimited phone
technical support during normal working hours Monday through Friday, 0700-1800 CST excluding Xanté observed holidays. If
Xanté determines that any part or component requires a trained technician to install or adjust, Xanté, at it’s sole discretion, will
dispatch a technician to the customer site. See CLAIM REQUIREMENTS below.
To Make a
Warranty Claim
Warranty Details
Contact Xanté Technical Support (see contact information below) within the warranty
timeframe specified above. To validate your claim request, you will be asked to provide
some or all of the following:
•
•
•
•
•
•
Proof of Purchase
Ilumina Serial Number
Item Lot Number
Problem Description
Press Output
Electronic Files
If Xanté’s Technical Support determines the claim is valid and requires a Replacement Part it will be
shipped the same day, if possible, at Xanté’s expense. Xanté will ship Replacement Parts for next
business day PM delivery (Monday through Friday) if customer is located in a country where this
service is reasonably available. Other services and/or expediting the standard freight are available for
additional charges. Xanté technical support will be available to assist over the telephone or via email,
with the parts installation if needed.
During the warranty timeframe above, if Xanté determines that customer installable parts will not
resolve a technical issue, and the Ilumina is within 250 miles in the U.S or CAN (or 250 km) of a
trained technician, Xanté will arrange for a field service technician to come to your location. Additional
charges for service may apply to installations outside the 250-mile (km) radius, which could effect
response time. Field Service Technicians will confirm that parts have arrived before setting the earliest
available appointment with the customer to complete the repair. Phone support shall be performed
during normal business hours, Monday through Friday, 0800-1800 CST excluding Xanté observed
holidays. Service performed outside of the normal working hours at the request of the customer shall be
subject to availability and additional charges for labor and travel.
If you prefer, you may return the Ilumina to the factory for warranty repair of any manufacturing defect
during the warranty period above. For repairs covered under this limited warranty, Xanté will pay all
shipping charges for which an RGA tracking number was issued, and Xanté arranged shipping. Please
see Shipping Details for important packing information.
Damaged Caused
Xanté’s Limited Warranty does not apply to failures caused by: (a) Unauthorized alterations, changes,
by Third Party
modifications or service; (b) Physical damage due to water, electrical, fire, or shipping damage; (c)
Consumables
Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper site preparation; (h) Improper
or inadequate maintenance; (i) Operating outside of the environmental specifications; (j) Use of nonsupported media or consumables; (k) Use of customer supplied software, interfaces or peripherals; (l)
Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle abuse (p) Defacing, altering, or
damaged beyond repair; (q) failure to follow instructions from Xanté, whether written, oral or outlined
in Xanté’s User’s Guide, or any defect not specifically covered by this Limited Warranty
Xanté may repair or replace the Ilumina at Xanté’s discretion. Xanté may not be held liable for
lost wages, or lost income resulting from any event such as defect or parts delay. Xanté shall not be
responsible or liable for any special, incidental or consequential damages or loss arising from the use
of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement
of equipment and property, and any cost of recovering, reprogramming or reproducing any program or
data stored in or used by Xanté products.
We recommend the use of Xanté consumables in your Ilumina. Use of non-Xanté consumables can
damage your unit and may void your Limited Warranty. Ilumina toners have been specifically designed
for the Ilumina. Any damages resulting from or repairs required, due to the use of plates or consumables,
that are not specifically Xanté approved are excluded and must be repaired at the customer’s expense.
Shipping Details
Pre-authorization by Xanté Technical Support is required before returning any item to the factory. A
separate RGA number will be issued for each serial numbered Ilumina being serviced.
Proper packing of returned items is the exclusive responsibility of the owner of the equipment. Xanté
is not responsible for any part lost or damaged in transit for any reason. To prevent damages, Xanté
recommends using the original packaging in the original shipping carton and pallet. If you do not
have the original packing materials, contact Xanté Customer Service to order replacements. If the
shipping company determines that damage caused in transit was due to improper packing, the owner is
responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified
because of damage caused by improper packing are not covered under this limited warranty.
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ
OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD
IMPOSED BY APPLICABLE LEGISLATION. XANTE’S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND
IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY.
For additional information on obtaining service under this Limited Warranty or for service options contact the place of purchase or
contact Xanté directly at Tel: 251-473-6502, via our website at http://www.xante.com/webform /techsupport_form.aspx , or
Xanté, 2800 Dauphin Street, Suite 100, Mobile AL 36606.
Technologies in the Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are either patented or
patent pending. Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are all registered trademarks
of Xanté.
ILUMINA®
Limited Warranty- European Union (Excluding Germany)
See the separate documents for Ilumina Limited Warranty for Germany.
Xanté Corporation, (Xanté) warrants that each Xanté Ilumina Digital Color Press, Digital Envelope Press and Digital Production
Press (from here on refered to as Ilumina) will be free from manufacturing defect in materials and workmanship for a period of one year
from the date of purchase from an Authorized Ilumina Reseller. Customer may purchase A Premium Service and Warranty Plan on the
Ilumina for a total of up to 3 (three) years from date of original purchase by contacting Xanté for terms and conditions. The Ilumina
consumables such as toners, drums, fusers and transfer belts are covered under the separate Replacement Parts and Consumables
Limited Warranty.
Xanté will first provide technical support via telephone services needed to address customer questions concerning configuration setup,
features and their function, operational capabilities and specifications of the product. Xanté Technical Support will troubleshoot
any possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer will be asked to
install consumables and customer installable parts to aid in the diagnosis. Xanté will provide unlimited phone technical support
during normal working hours Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed
holidays. If you have purchased a Premium Service and Warranty Plan and Xanté determines that any part or component requires
a trained technician to install or adjust, Xanté, at it’s own discretion, will dispatch a technician to the customer site. See CLAIM
REQUIREMENTS below. Contact Xanté Technical Support (see contact information below) within the warranty timeframe
To Make a
Warranty Claim
Warranty Details
specified above. To validate your claim request, you will be asked to provide some or all of the
following:
•
Illumina Serial Number
•
End User Contact Details
•
Proof of Purchase
•
Item Lot Number
•
Problem Description
•
Press Output
•
Electronic Files
If Xanté’s Technical Support determines the claim is valid and requires a Replacement Part it will
be shipped the same day, if possible, at Xanté’s expense. Xanté will ship Replacement Parts for
next business day PM delivery (Monday through Friday) if customer is located in a country that was
recognized as a part of the European Union as of December 2004. If you have purchased a Premium
Service and Warranty Plan, return freight for the suspect part(s) will be paid by Xanté. Other
services and/or expediting the standard freight are available for additional charges. Xanté technical
support will be available to assist over the phone with the parts installation if needed.
During the warranty timeframe above, if you have a purchased a Premium Service and Warranty Plan
and if Xanté determines that customer installable parts will not resolve a technical issue and the
Ilumina Digital Color Press is within 250 km of a trained technician, Xanté will arrange for a field
service technician to come to your location. Additional charges for service may apply to installations
outside the 250 km radius, which could effect response time. Field Service Technicians will confirm
that parts have arrived before setting the earliest available appointment with the customer to complete
the repair. Service shall be performed during normal business hours, Monday through Friday, 08301700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed holidays. Service performed
outside of the normal working hours at the request of the customer shall be subject to availability and
additional charges for labor and travel. If a technical issue cannot be resolved with a technician on
site and you have purchased a Premium Service and Warranty Plan, Xanté will provide a loaner
unit and pay freight both ways to repair your unit at the factory.If you prefer, you may return the
Ilumina Digital Color Press to the factory for warranty repair of any manufacturing defect during the
warranty period above. For repairs covered under this limited warranty, XANTÉ will pay all shipping
charges for which an RGA tracking number was issued, and Xanté arranged shipping. Please see
Shipping Details for important packing information.
Damaged Caused
by Third Party
Consumables
Neither Xanté’s Limited Warranty nor it’s Premium Service and Warranty Plan apply to failures
caused by: (a) Unauthorized alterations, changes, modifications or service; (b) Physical damage due to
water, electrical, fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage;
(g) Improper site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the
environmental specifications; (j) Use of non-supported media or consumables; (k) Use of customer
supplied software, interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear;
(o) Duty cycle abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions
from Xanté, whether written, oral or outlined in Xanté’s User’s Guide, or any defect not specifically
covered by this Limited Warranty or any Premium Service and Warranty Plan.
XANTÉ may repair or replace the Ilumina at Xanté’s discretion. Xanté may not be held liable for
lost wages, or lost income resulting from any event such as defect or parts delay. Xanté shall not be
responsible or liable for any special, incidental or consequential damages or loss arising from the use
of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement
of equipment and property, and any cost of recovering, reprogramming or reproducing any program or
data stored in or used by Xanté products.
We recommend the use of Xanté consumables in your Ilumina. Use of non- Xanté consumables can
damage your unit and may void your Limited Warranty. Ilumina toners have been specifically designed
for the Ilumina. Any damages resulting from or repairs required, due to the use of consumables, that are
not specifically Xanté approved are excluded and must be repaired at the customer’s expense.
Shipping Details
Pre-authorization by Xanté Technical Support is required before returning any item to the factory. A
separate RGA number will be issued for each serial numbered Ilumina being serviced.
Proper packing of returned items is the exclusive responsibility of the owner of the equipment. Xanté
is not responsible for any part lost or damaged in transit for any reason. To prevent damages, Xanté
recommends using the original packaging in the original shipping carton and pallet. If you do not
have the original packing materials, contact Xanté Customer Service to order replacements. If the
shipping company determines that damage caused in transit was due to improper packing, the owner is
responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified
because of damage caused by improper packing are not covered under this limited warranty.
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ
OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD
IMPOSED BY APPLICABLE LEGISLATION. XANTE’S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND
IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY.
For additional information on obtaining service under this Limited Warranty or for information on other service options:
Contact the place of purchase or contact Xanté directly at Tel: +31-(0)26-319.32.10 Fax: +31-(0)26-319.32.11, via our website at
http://www.xante.com/webform/techsupport_form.aspx , or Xanté Europe, Marketing 1, 6921 RE Duiven, The Netherlands.
Technologies in the Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are either patented or
patent pending. Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are all registered trademarks of
Xanté.
ILUMINA®
Limited Warranty- for Germany
See the separate Ilumina Limited Warranties for the European Union.
Xanté Corporation, (Xanté) warrants that each Xanté Ilumina Digital Color Press, Digital Envelope Press and Digital Production
Press (from here on referred to as Ilumina) will be free from manufacturing defect in materials and workmanship for a period of two
years from the date of purchase from an Authorized Ilumina Reseller. Customer may purchase an extended Premium Warranty on the
Ilumina for a total of up to 3 (three) years from date of original purchase by contacting Xanté for terms and conditions. The Ilumina
consumables such as toners, drums, fusers and transfer belts are covered under the separate Replacement Parts and Consumables
Limited Warranty.
Xanté will first provide technical support via telephone services needed to address customer questions concerning configuration setup,
features and their function, operational capabilities and specifications of the product. Xanté Technical Support will troubleshoot any
possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer will be asked to install
consumables and customer installable parts to aid in the diagnosis. Xanté will provide unlimited phone technical support during normal
working hours Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed holidays. If you
have purchased a Premium Plan and Xanté determines that any part or component requires a trained technician to install or adjust,
Xanté, at it’s own discretion, will dispatch a technician to the customer site. See CLAIM REQUIREMENTS below.
To Make a
Warranty Claim
Warranty Details
Contact Xanté Technical Support (see contact information below) within the warranty timeframe
specified above. To validate your claim request, you will be asked to provide some or all of the following:
•
Proof of Purchase
•
Detailed End User Contact Information
•
Ilumina Serial Number
•
Item Lot Number
•
Problem Description
•
Press Output
•
Electronic Files
If Xanté’s Technical Support determines the claim is valid and requires a Replacement Part it will be
shipped the same day, if possible, at Xanté’s expense. Xanté will ship Replacement Parts for next
business day PM delivery (Monday through Friday) for customer located within Germany. If you
have purchased a Premium Plan, return freight for the suspect part(s) will be paid by Xanté. Other
services and/or expediting the standard freight are available for additional charges. Xanté technical
support will be available to assist over the phone with the parts installation if needed.
During the warranty time frame above, if you have purchased a Premium Plan, if Xanté determines
that customer installable parts will not resolve a technical issue, and the Ilumina is within 250 km
of a trained technician, Xanté will arrange for a field service technician to come to your location.
Additional charges for service may apply to installations outside the 250 km radius, which could effect response time. Field Service Technicians will confirm that parts have arrived before setting the
earliest available appointment with the customer to complete the repair. Service shall be performed
during normal business hours, Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris
time), excluding Xanté observed holidays. Service performed outside of the normal working hours at
the request of the customer shall be subject to availability and additional charges for labor and travel.
If a technical issue cannot be resolved with a technician on site and you have purchased a Premium
Plan, Xanté will provide a loaner unit and pay freight both ways to repair your unit at the factory.
If you prefer, you may return the Ilumina to the factory for warranty repair of any manufacturing
defect during the warranty period above. For repairs covered under this limited warranty, Xanté will
pay all shipping charges for which an RGA tracking number was issued, and Xanté arranged shipping.
Please see Shipping Details for important packing information.
Damaged Caused
by Third Party
Consumables
Neither Xanté’s Limited Warranty nor it’s Premium Service Plan apply to failures caused by: (a)
Unauthorized alterations, changes, modifications or service; (b) Physical damage due to water, electrical,
fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper
site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the environmental
specifications; (j) Use of non-supported media or consumables; (k) Use of customer supplied software,
interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle
abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions from Xanté,
whether written, oral or outlined in Xanté’s User’s Guide, or any defect not specifically covered by this
Limited Warranty or any Premium Service Plan.
Xanté may repair or replace the Ilumina at Xanté’s discretion. Xanté may not be held liable for lost
wages, or lost income resulting from any event such as defect or parts delay. Xanté shall not be
responsible or liable for any special, incidental or consequential damages or loss arising from the use
of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement
of equipment and property, and any cost of recovering, reprogramming or reproducing any program or
data stored in or used by Xanté products.
We recommend the use of Xanté consumables in your Ilumina. Use of non-Xanté consumables can
damage your unit and may void your Limited Warranty. Ilumina toners have been specifically designed
for the Ilumina. Any damages resulting from or repairs required, due to the use of consumables, that are
not specifically Xanté approved are excluded and must be repaired at the customer’s expense.
Shipping Details
Pre-authorization by Xanté Technical Support is required before returning any item to the factory. A
separate RGA number will be issued for each serial numbered Ilumina being serviced.
Proper packing of returned items is the exclusive responsibility of the owner of the equipment. Xanté
is not responsible for any part lost or damaged in transit for any reason. To prevent damages, Xanté
recommends using the original packaging in the original shipping carton and pallet. If you do not
have the original packing materials, contact Xanté Customer Service to order replacements. If the
shipping company determines that damage caused in transit was due to improper packing, the owner is
responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified
because of damage caused by improper packing are not covered under this limited warranty.
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ
OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD
IMPOSED BY APPLICABLE LEGISLATION. XANTE’S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND
IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY.
For additional information on obtaining service under this Limited Warranty or for information on other service options:
Contact the place of purchase or contact Xanté directly at Tel: +31-(0)26-319.32.10 Fax: +31-(0)26-319.32.11, via our website at
http://www.xante.com/webform/techsupport_form.aspx , or Xanté Europe, Marketing 1, 6921 RE Duiven, The Netherlands.
Technologies in the Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are either patented or
patent pending. Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are all registered trademarks of
Xanté.