The
Word
Edition 196
19th September 2014
Over the past week I have spent time away from our
organisation to support the Care Quality Commission
(CQC) as chair of an inspection team inspecting NHS
services in a different Trust.
Working with the inspection team was a very
rewarding experience and has given me a real insight
into the rigour, quality and knowledge that CQC
employ. Our own services will be subject to a CQC
inspection at some point over the coming months.
Recently I have had an opportunity to spend time
with a complainant regarding end of life care for a
family member. Meeting with them face to face was
extremely helpful and gave me a greater opportunity
to understand and appreciate their experience.
Where possible our complaint processes should always
endeavour to meet with complainants face to face.
Thanks to those of you who attended the quarterly
1Vision event this week and I hope that you will all
feedback the key themes to your teams. The event
was held in Hednesford and I was delighted to see a
great turn out, excellent contributions and challenging
questions.
Planning Toolkit. We
will be working hard to
ensure that the right staff
are carrying out the right duties
and our service improvement staff will work to
support teams to implement the changes necessary
to deliver improvements and address these issues of
concern.
Earlier this week I was very pleased to have the
opportunity to share with regional health service
colleagues the background and progress of our
journey to integrate health and adult social care
services in Staffordshire. It was helpful to share
our experience, discuss what we have learned
and hopefully inspire others to consider similar
approaches.
I would like to take this opportunity to acknowledge
what I appreciate is ongoing uncertainty for many
staff regarding our adult social care contract with
Staffordshire County Council.
Please be assured that I am working hard to resolve
the contractual situation and ensure a positive
outcome as soon as we can.
Our question and answer session was very detailed
and staff clearly articulated their concerns about
workload pressure and ongoing issues about having
to undertake work which can be more effectively
carried out by other colleagues.
I am confident that the model of care that we are
working to is absolutely the right approach to support
more people across Staffordshire and Stoke-on-Trent
to live independently in their own homes.
I do recognise that this is an issue of concern for many
of you and has mirrored the findings of the Workforce
Thank you to all our staff who have lent great support
this week to our local acute hospitals who are
experiencing extremely high demand at present. Your
Continued...
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1
From the Top continued
hard work and effort has really contributed to supporting patients to return home or be cared for
in the most appropriate place at a time when all services are under huge pressure.
Finally, this week I was very pleased to speak at the annual general meeting of Age UK in Stafford
and talk to them about how we can work together in much closer partnership to support older
people, their families and carers. It was a really useful and interesting opportunity and I very much
look forward working with Age UK on a number of ideas that could
really help local people.
Stuart
Stuart Poynor
Chief Executive
The Word 196 - What’s In
2 | Joining up Health & Social Care Through Integrated
Local Care Teams
3 | Stoptober
8 | Standardising Trust Wide Purchasing
9 | Notts community Matron Shares Telehealth Success
10 | NHS Leaders Meet American Health Executives
4 | 1 Vision
11 | Your Team need you!
5 | Social Media Digital Professionalism
6 | Communicating In a Crisis
12 | User/Carer Experience
13 | IG E-Learning
6 | Trust Welcomes NHS England District Nursing Advisor
14 | Thank You
7 | Your View Counts…
Joining up Health & Social Care Through Integrated Local Care Teams
Following the launch of 33 Integrated Local Care teams across Staffordshire, work is ongoing to develop new
ways of working to improve quality of care and reduce unnecessary duplication and repetition of actions.
As part of this work, teams are being asked to focus on personalised patient-centred care; case management
and emergency care planning and using new technology such as FLO to better align health and social care and
support care in the community and care closer to home.
Staff in new ILCTs are currently being invited to attend training sessions available via OLM and smartcard. If
you are social care staff and do not currently have
smartcard access, please book via
[email protected]
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2
Time to Quit supports swapping
fags for gags this Stoptober
During October, smokers in Staffordshire and Stoke-on-Trent are being encouraged to quit together, as
Stoptober - the nation’s biggest ever mass participation stop smoking challenge – launches for its third year.
Last year nearly 4,000 people across Staffordshire successfully quit with Time to Quit.
Ian Saberton, team manager for the Trust’s Time to Quit Smoking Service, said:
“This year’s Stoptober has a real fun theme running through it. Stopping smoking on your own can be really
hard to do, but with one to one appointment with our smoking advisors along with support and advice when
you need it, we can make sure as many people as possible quit smoking in Staffordshire and Stoke on Trent”.
Time to Quit are asking smokers who would like to stop smoking to get in touch on 0800 043 4304.
Research shows you are four times more likely to quit with this extra support than stopping on your own.
Stoptober quitters can join up on at www.stoptober.smokefree.nhs.uk to receive a new stop smoking
pack including a scratch card, wealth wheel and calendar. You can also get daily tips and advice (as well as
jokes) from famous comedians by email, text as well as a mobile phone app to download.
Lichfield resident Alan Edwards, (48) who has just finished his 12 weeks on the programme urged people to
sign up:
“Time to Quit is a fantastic service. I’ve tried in the past to quit and failed every time, but the adviser at my
clinic was really understanding and treated me with respect. It’s amazing what difference their support
makes ”
For more information about your local service call Time to Quit on 0800 043 4304 or visit
http://www.staffordshireandstokeontrent.nhs.uk/time-to-quit.htm
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3
Vision
1
Staff from across services and districts of the Partnership
Trust came together for two special 1 Vision events in
September to discuss how together we can work better
together.
1 Vision events are your chance to speak to senior leaders
from the organisation and share your views as well as
contributing to discussions about key issues we face.
Thank you to everyone who came along to the September
events held at Port Vale and Headnesford football clubs.
Prioritising time to join in the discussions when workload
pressures are particularly heavy is not easy and your
contribution therefore is very much appreciated.
The autumn 1 Vision events focused on the financial
challenge the Trust faces and the need to make a
significant saving of £22.3m this financial year. The
transformation team led an interactive workshop with
attendees looking at ideas to work better with less without
compromising the care experience of people who use our
services.
Coming
together
for 1
Vision
Couldn’t
come to 1
Vision?
A quick guide to the key
points and messages from the
September events is available
here for sharing with your
team:
http://ssotp.ns.xnsht.nhs.
uk/newscentre/comms/1
vision briefing September
2014.pdf
A summary of the points raised
and responses provided in the
question and answer session
will also be shortly available.
Chief Executive Stuart Poynor attended the Headnesford
event and was pleased with contributions staff made “I
hope representatives who attended will now feedback
the main message from the event that frontline staff
really have the answers to working better and improving
the value of our services. Please get engaged; the
transformation and service improvement teams are very
keen to help and want to hear your ideas.”
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4
Social Media
Digital
Professionalism
What the ‘tweet’ is it all
about? Social media in
nursing with Professional
Lead for Community
Nursing Sue Jackson
Social and electronic media have tremendous
potential for strengthening professional relationships
and providing valuable information to service users,
as well as affording nurses a valuable opportunity
to interface with colleagues from around the
world. However, nurses need to be aware of the
potential consequences of disclosing patient-related
information via social media, and mindful of employer
policies, and professional standards regarding patient
privacy and confidentiality and its application to
social and electronic media. By being careful and
conscientious, nurses may enjoy the personal and
professional benefits of social and electronic media
without breaching their code.
WeNurses www.wenurses.co.uk is run by Teresa
Chinn who is a registered nurse. Teresa was an agency
nurse who found herself professionally isolated and
reached out to social media to connect with other
nurses. It was Teresa who first brought the concept of
Twitter chats to nursing in the UK. Since then Teresa
has become a social media specialist and now works
with healthcare organisations delivering workshops,
We Focus on People
Toolkit
seminars, speaking
at conferences and
providing social
media consultancy.
The last decade has probably seen more changes in
nursing than the previous 50 years. With increased
workloads and constant change, recent developments
in the use of online social networking in healthcare
can seem like just another thing for nurses to manage.
However, rather than adding to nurses’ workload,
social media can simplify and enhance care.
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Click
here to
download our
Social Media
Senior leaders
within the NHS,
who are starting
to use social media
more, advocate its use
with nurse leaders such as
Jane Cummings, NHS England Chief Nursing Officer,
and Viv Bennett, Department of Health & Public
Health England Director of Nursing, using Twitter and
commending its qualities.
Dean Royles, NHS Employers Chief Executive, sums
this up nicely by stating: “It is clear that we as a
community of healthcare professionals are starting to
see the benefit of engaging in open space. The fear,
anxiety and nervousness senior staff felt about being
accessible is being replaced by an understanding
of the benefits of engaging in open spaces, having
natural conversations as we would offline with
little effort and resulting in an increased level of
engagement with many more people.”
It’s not just the senior people within healthcare who
see the benefit, there are many different types of
nurses across the hierarchical system that exists in
healthcare and throughout the UK (and the world)
that are seeing the value in Tweeting.
@WeNurses is a weekly Twitter chat predominately
aimed at nurses and takes place every Thursday at
8pm on Twitter using #WeNurses.
Why not have a go?
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5
Communicating In a Crisis Expect a Text
As a large community based organisation with staff
in many locations, the Partnership Trust’s Emergency
Planning Resilience and Response team (EPRR) are
investigating how we can communicate better,
particularly when a crisis situation such as severe
weather all a major incident affects our services. We
want to be able reach key staff quickly during an
emergency and one approach we are exploring is
mass text messaging to work mobile phones.
• It will ask you for: your name and job title, your
base and your mobile number
• The text message is generated via an email and
you will not be able to send a text response, you
will be asked to reply by email
• however there will be a number in the text for you
to reply to if you cannot access your emails.
Please do take part and help us establish a quick and
effective way to keep in touch during an emergency
situation.
Thanks to everyone who has recently responded.
We will shortly re-run the pilot so if you have not yet
responded, please do.
For more information please contact:
Next week the EPRR team will send out text
messages to all staff who have a work mobile
phone.
Wendy Williams
Emergency Preparedness, Resilience and Response
Officer
• You will receive this as an email which you
will receive as an email from: emergency.
Tel: 01889 571534
Mobile 07738 857080
[email protected]
• It will start; SSOTP exercise, exercise, exercise.
This is not spam or a live incident but a test –
please respond!
Mobex 64526
E: [email protected]
Trust Welcomes NHS England District Nursing Advisor
Earlier this month, Acting Director of
Operations Kieron Murphy outlined
in The Word how the Trust is
using new and innovative tools to
transform the way we deliver our
joined up health and adult social care
offer to the people of Staffordshire.
The Trust approach is based on a workforce planning
toolkit and brings together professional judgement,
competences and activity analysis to help teams
provide good care efficiently and ensure safe staffing
levels.
NHS England are now looking at our innovative
approach with a view to disseminate it as best
practice across the NHS. As a result the Trust will
welcome Sue Hill, District Nurse Advisor from NHS
England on Monday 22 September for a week-long
visit to look at how we are implementing our toolkit.
Sue said: “My background is as a district nurse,
service manager, service transformation manager
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and I was involved in the development and training
programme for Productive Community Services with
the NHS Institute of Innovation and Improvement.
“My key role now is to provide leadership, guidance
and support in the development of a national,
strategic workforce planning toolkit that will support
effective commissioning and future planning.”
She added that there was a significant gap in
availability of workforce tools required at both a
strategic level and an operational level which was
especially important with the changing requirements
of an integrated care agenda.
“I am currently learning what is happening with
workforce planning across the country and am
spending the week in the Partnership Trust to fully
understand the system in place here. I look forward
to meeting some of you whilst I am in the area,” Sue
said.
Sue will be visiting operational teams and key staff
during her visit.
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6
Your View Counts…
It’s National NHS Staff Survey time again and this
year the Partnership Trust will be carrying out a full
census for the Staff Survey electronically via your work
email address. If you don’t have a work email address,
a paper copy will be sent to your home address.
Surveying all staff will give the Trust an excellent
opportunity to understand how you are feeling about
your work, see where we have improved and the areas
that we need to focus on.
Last year 46% of staff responded to the survey, by
conducting the survey online we hope to increase
this number. In 2013 our top five strengths and
improvements were:
• Percentage of staff appraised in last 12 months
So, what
have we done
about it….
• Percentage of staff believing the Trust provides
equal opportunities for career progression or
promotion
• Low percentage of staff witnessing potentially
harmful errors, near misses or incidents in last
month
You said…
• Percentage of staff receiving job-relevant training,
learning or development in last 12 months
• That you wanted more ‘effective team
working’ and ‘support from your
immediate managers’
• Percentage of staff experiencing discrimination at
work in last 12 months
We did…
Areas identified for improvement were:
Introduced the new Management and
Leadership Essentials Programme for all
managers
• Effective team working
• Fairness and effectiveness of incident reporting
procedures
• Percentage of staff reporting good communication
between senior management and staff
• Percentage of staff feeling satisfied with the
quality of work and patient care they are able to
deliver
• Support from immediate managers
Introduced the Leadership Development
Masterclasses including Empowered Teams,
Coaching for Managers, Leading Upwards,
Courageous Conversations, Political and
Strategic Awareness and Leading for
Quality/Service Improvement.
You said…
• You wanted fairness and effectiveness
of incident reporting procedures
Continued...
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7
Your View Counts…
We did…
Introduced the new incident reporting system which allows managers to ‘send email feedback to reporter’
so that staff are aware that their incident has been acknowledged
Refreshed and re-launched our approach to raising concerns including a new raising concerns video to
promote a culture of fairness
You said…
• That there should be improved communication between senior management and staff
We did…
Introduced the 1Vision events at the end of March where the executive team host staff communication
events to let you know what is going on in and around the Trust
Communicated the email etiquette guide for staff
Introduced Twitter and other social media channels
It is important that you take the time to fill in your survey as evidence shows us that there is a clear link
between strong staff survey results and the quality of services we provide to our service users and clients.
The 2014 survey asks questions about your job, your work with colleagues, the leadership and supervision you
receive, health and safety, and your views on the trust.
Please support this year’s staff survey when it arrives and remember; your view counts so have your say!
If you have any questions about the confidentiality of the survey please visit the intranet and search staff survey
for advice.
Standardising Trust Wide Purchasing
A new group bringing together clinical leads, infection
control teams, finance and procurement staff among
others is helping to simplify and standardise the
process of ordering clinical products for the Trust.
The Clinical Product Assessment Group (CPAG)
recently held their third monthly meeting to focus on:
• reviewing Trust-wide spend by product category
• agreeing a final product list to be used across the
Trust
• championing the adoption of chosen products in
the Trust to ensure compliance
• monitoring ongoing compliance, savings and
product performance
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Standardising and rationalising the products the Trust
purchases is a key to helping the organisation to
become more efficient, reduce costs, improve supplier
relationships, better support staff and reduce potential
risks.
Head of Financial Accounting Paul Matthew said;
“The aim of the group is to put product selection and
rationalisation in the hands of Trust staff to ensure
an informed choice can be made on the products we
purchase.
“As the work of the group progresses, the first
product areas have been reviewed with the
standardisation implementation process about to
begin. We will be letting everyone know in the next
few weeks what areas we will be looking at next and
the list of products approved for use. “
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8
Visiting Community Matron Shares
Telehealth Success
Nottinghamshire Healthcare NHS Trust community matron, Trish Charnley visited the community matron
nursing team in East Staffordshire on Wednesday (16 September) to discuss how community matrons and
district nurses in Nottingham are benefiting from Simple Telehealth Florence (Flo).
The visit, which was an opportunity to share best practice and understand how the use of telehealth is used
in other parts of the country, helped Partnership Trust community matrons get a better understanding of the
versatility Flo can offer to patients and nursing staff.
Ros Dawson, community matron in Tutbury said: “The visit from Trish was valuable for me and fellow
community matrons who were able to attend, but especially valuable for a specialist practice nurse who up
until Wednesday had no knowledge or experience of Flo.
“It was reassuring to hear Trish discuss how nursing teams in Nottingham use Flo in rural communities much
like the ones here in East Staffordshire. However I found it most interesting to hear how district nurses across
Nottingham are now using Flo, something which we hope to roll out in Staffordshire and how they are using
the tool to do things like prompt medications, something which we are yet to implement.”
Flo is a simple telehalth tool which motivates patients to take more responsibility for their own health by
allowing patients to monitor their own conditions and received personalised information and guidance to
manage their condition.
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9
NHS Leaders Meet
American Health
Executives
Health leaders from across Staffordshire met
with American health executives on Monday (15
September) to hear how state of the art technology,
used widely across the United States, can transform
the way the NHS treats local people in their own
homes.
been used across the States by providing care in the
community which is supported by technology.
These technologies include video consultations
conducted with patients in their homes, monitoring
of patients from a distance and the use of technology
to share best practice and efficiently co-ordinate care
between health and social care professionals.
The Partnership Trust welcomed Dr Robert Petzel,
previous under secretary for health and Kathleen
Frisbee, co-director of the Connected Health
programme for the Veterans Health Administration
(VHA), to discuss the benefits of digital health care.
The event, held at Staffordshire County Council, was
an opportunity for NHS leaders to understand how
the VHA has transformed the way which health care is
delivered in the United States by using technology to
help patients’ better look after themselves at home.
Joanne Harding, Associate Director of Transformation
for the Partnership Trust, said:
“Hearing from Dr Petzel and Dr Frisbee and their
work in the United States, was interesting, inspiring
and a great platform to showcase how technology
can truly impact patients lives. We were able to see
how technology used by the VHA is providing person
centered care, closer to home which puts the patient
and their family in control of their own health and
well being.”
With the use of digital health care the VHA has
successfully reduced the number of acute beds
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Ms Harding added: “As a community care provider,
with patients based across a large geographic area,
the Partnership Trust strongly believes that developing
and investing in technology and digital health care
will help improve patient outcomes and significantly
improve the way staff treat, assess and manage
patient case loads.”
Stuart Poynor, Partnership Trust Chief Executive
added: “Meeting with VHA gave a good insight
into how well thought out digital health care can
transform the way patients are able to be cared
for and manage their own conditions. It was also
a good opportunity to discuss the practicalities of
implementing new technology and understanding
what’s needed to ensure technology works most
effectively for staff and patients.”
Partnership Trust has committed to ensuring its health
and social care professionals have leadership skills
to support the implementation and development of
Technology Enabled Care Services in Staffordshire to
benefit local patients.
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10
Your Team need you!
Could you be
a flu champion
and deliver flu
vaccinations to
staff?
Requirements:
• Trained in vaccination and
immunisation (ideal if you are
already giving your patients flu
vaccination)
• Updated within the last 12 months
• Up to date with basic life support
and anaphylaxis training
Training will include:
• Explanation of staff flu vaccination
PDG
• Consent form requirements
• Differences between patient and
staff vaccination
Please
book on
a session
and
support
your
staff and
colleagues
to keep
well this
winter
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Date
Location
Room
29 September 2014
Springfields Health and
Wellbeing Centre, Rugeley
Heal and Wellbeing
room
Springfields Health and
Wellbeing Centre, Rugeley
Heal and Wellbeing
room
Haywood Hospital
Lecture Room
Haywood Hospital
Seminar Room
Bradwell Hospital
Seminar Room
Cheadle Hospital
Seminar Room
9.30-10.30
29 September 2014
10.00-11.00
30 September 2014
15.00-16.00
1 October 2014
12.00-13.00
3 October 2014
10.00-11.00
3 October 2014
12.30-13.30
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11
User/Carer Experience
To recognise the hard
work of all staff involved
in ensuring we can collect
real time reporting about
patients’ and service users’
experience of care and
treatment, Director of
Nursing and Quality Siobhan
Heafield presents monthly
awards:
In August 2014 the Partnership
Trust received 1871 User and Carer
Experience surveys.
August’s winners are featured here
SILVER is awarded to
GOLD is award
ed to
North Sexual
Health Service
s
• For the com
pletion of 179 R
eal Time Patien
Experience surv
t
eys during Aug
ust 2014
• Users and ca
rers gave a Net
Promoter
Score of +61.71
stating that they
would
recommend this
service to their
fr
iends and
family
• 100% of use
rs reported that
all staff
members were
definitely polite,
helpful and
courteous towar
ds them.
• 100% of use
rs reported they
were extremely
satisfied or satisfi
ed with the clin
ical
treatment and q
uality of care re
ceived
BRONZE is awarded to
Stoke
Physiotherapy
Team
Stoke Physiotherapy
• For the completion of 70 Real Time Inpatient
Experience surveys during August 2014
• Users and carer gave a Net Promoter Score of
+68.12 stating that they would recommend
this service to their friends and family.
• 100% of users stated that all staff members
were definitely polite, helpful and courteous
towards them.
• 100% of users reported that they were
extremely satisfied or satisfied with their
overall clinical treatment and quality of care
received.
• For the recognition of receiving of 65 Real
Time Patient Experience surveys in June 2014
• Users and carers gave a Net Promoter
Score of +76.92% stating that they would
recommend this service to their friends and
family
• 87.69% of users reported that all staff
members were polite, helpful and courteous
• 76.92% of users reported they were
extremely satisfied or satisfied with the
clinical treatment and quality of care
received
Congratulations to each of the teams. Each team will receive
a signed certificate to acknowledge their achievement.
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12
W
E
N
E-Learning
Information Governance
The training covers all aspects of information governance from
data protection and information security to records management
Interactive online course designed
specifically around the issues we face
• AllstaffmustcompleteIGtrainingonan
annualbasis
• Trainingcanbeaccessedbylogging
intoESR
• Onlytakesonehour
• Includesvideosandquizzes
For more information contact the IG Team:
Email: [email protected]
Tel: 0300 124 0093
IMPORTANT REMINDER - “Staff are reminded that compliance with statutory and mandatory training
(including IG) will be assessed at their Appraisal as one of the criteria to meet in order to gain their next pay
increment. All staff will be assessed on this criteria (including those on the top point of their pay scale), and it
is possible that failing to complete statutory and mandatory training without robust mitigation agreed by their
manager, will be managed in accordance with the Trust Disciplinary Policy.”
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13
Thank You
Brighton House Rehabilitation Centre in
Newcastle-under-Lyme have been warmly praised in
several lovely thank you cards they have recently received,
including a very generous donation on £100 towards the
home’s Comfort Funds.
“To you all at Brighton House. My seven week stay with
you was beyond my expectations. When the ambulance
men wheeled me in, although I was tired and fell asleep
at the dining table, I felt at home immediately.
“All the staff are fantastic, caring and loving, every
service offered is carried out cheerfully. Now I am at
home I am getting stronger each day - I do miss my
buzzer when I need something! From my husband and
myself a huge thank you and we enclose a donation to
your comfort fund.“
“Thank you to you all for helping in my recovery, such
fantastic staff”
“To all the staff at Brighton House. I can’t express the
gratitude I feel to all of you for the great care you have
given me for the whole time I’ve been here with you!
Please keep it up for all your careers’ (because we need
you). I’d recommend you to everyone who needs your
help.”
Staff in the Rehabilitation Centre at Samuel Johnson
Hospital in Lichfield have received great feedback for
their care.
“I became more aware of the importance of exercise and
posture to aid my Parkinson’s. I found the sessions fun
- we were informed without being preached at - at all
times treated with patience and respect.”
The Respiratory Team based at Stoke Health
Centre have received a lovely thank you card from an
appreciative local patient.
“Thank you for your kindness and professionalism during
my rehab time.”
Staff at Billbrook House in Codsall have been kindly
thanked for their care provided.
“Thank you so much for all your visits to our home. Also
for making sure we were always early. You have a lovely
team.”
Some lovely feedback has been received by the social
care staff part of Lichfield and Tamworth Living
Independently Staffordshire team.
“Thank you to Mandy and all the girls who looked after
me. Bless each and everyone of you. Keep up the brilliant
work that you do. Missing you already.”
Please send all compliments to
[email protected] who are
now recording all compliments for the
Trust. A range of selected compliments
will be forwarded for inclusion in The
Word.
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14