Fact Sheet ING Bank
Our results
3Q2015
(in euros)
Underlying net profit
Ambitions
3Q 2015
ING Bank
Common
equity Tier 1
ratio
11.3%
1,092
million
2017
> 10%
Return on
equity
11.2%
10-13%
Business lines (corporate line is not included)
1,092
Retail
Banking
million
Commercial
Banking
527
Leverage ratio
million
Shareholders’ equity
39
Cost-income
ratio
#1
Progress on delivering a
differentiating customer
experience is reflected in top
Net Promoter Score rankings.
6 out of 11
countries
(fully loaded)
Underlying result before tax
Net Promoter Score Retail Banking
56.1%
50-53%
ING ranking
#9
ING ranks No. 9 in the Top 20
European Banks by market
capitalisation. (Source: MSCI,
Bloomberg 30 September 2015)
4.3%
~ 4%
Credit rating
Watch the quarterly video with ING CEO Ralph Hamers
on the YouTube channel of ING Group.
Keep up to date with ING’s strategic developments
and visit ing.world.
billion
S&P
Moody’s
Fitch
A
A1
A
ING Bank N.V.
ING share (1 January 2014 until 1 October 2015)
1 January 2014 to 1 October 2015
160
Customer deposits
509.4
ING
140
Primary
100%
Euro Stoxx Banks
Stoxx Europe
600 Banks
Europe Stoxx 50
120
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
100%
60%
30%
Secondary
100
billion
80
1 Jan. 2014
1 Apr. 2014
ING
Euro Stoxx Banks
1 Jul. 2014
1 Oct. 2014
Stoxx Europe 600 Banks
1 Jan. 2015
1 Apr. 2015
1 Jul. 2015
1 Oct. 2015
Euro Stoxx 50
Functional
Putting customers first
80% black
Differentiating customer experience
Green real estate
ING participated in green real
estate transactions in the
UK, Italy, France and the US.
The most notable transaction
was a loan to Canary
Wharf Group to acquire a
landmark building in the
London Canary Wharf area
that has a BREEAM Excellent
certification.
ING buys Belgian loyalty start-up Qustomer.
With Qustomer, users can collect and redeem
loyalty points from shops and other retail
outlets. We announced a strategic investment
and partnership with Kabbage, a fintech that
offers instant lending to small businesses.
Creating facilities for start-ups
ING supports StartupDelta, a Dutch
government initiative aimed at increasing
the number and quality of start-ups in
the Netherlands.
About ING
• ING is a global financial institution with a strong European base, offering
banking services through its operating company ING Bank and holding
a significant stake in the listed insurer NN Group N.V. The purpose of ING
Bank is empowering people to stay a step ahead in life and in business.
ING Bank’s more than 52,000 employees offer retail and commercial
banking services to customers in over 40 countries.
• ING Group shares are listed (in the form of depositary receipts) on the
exchanges of Amsterdam (INGA NA, ING.AS), and Brussels and on
the New York Stock Exchange (ADRs: ING US, ING.N).
•S
ustainability forms an integral part of ING’s corporate strategy, which is
evidenced by ING Group shares being included in the FTSE4Good index
and in the Dow Jones Sustainability Index (Europe and World), where
ING is among the leaders in the Banks industry group.
Customers
Countries
Employees
more than
more than
more than
private, corporate and
institutional customers
in Europe, North
America, Latin America,
Asia and Australia
33 million
40
52,000
Fact Sheet ING Bank
3Q2015
Staying a step ahead
Strategy
ING’s sustainability direction
Purpose
Empowering people to stay a step ahead in life and in business.
Customer
Promise
Clear and easy
Anytime, anywhere
Empower
Keep getting better
Drive sustainable progress
ING sees important opportunities to help
society meet these challenges successfully
and to do so in a way that promotes social
progress and environmental protection.
We’re implementing ING’s sustainability
direction, which focuses us on two themes:
Financial empowerment
We see an important role that we can play
in empowering our customers by giving
them products, services and tools that make
it easier to handle their money matters and
help them make sounder financial decisions.
Creating a differentiating customer experience
1Earn the primary relationship
2Develop analytics skills to understand our customers better
3Increase the pace of innovation to serve changing customer needs
Sustainable transitions
4Think beyond traditional banking to develop new services and business models
As a financial institution, we can play a
role in enabling this transition by financing
change, sharing knowledge and using
Simplify &
Operational
Performance
Lending
our influence.
Streamline
Excellence
Culture
Capabilities
Strategic
Priorities
Enablers
Where do we operate?
• Market Leaders
ING holds stakes in
TMB Bank in Thailand,
Kotak Mahindra Bank
in India and Bank
of Beijing in China.
Netherlands, Belgium,
Luxembourg
• Challengers
Germany/Austria, Spain, Italy,
France, Australia
• Growth Markets
oland, Romania, Turkey,
P
our Asian bank stakes
• Commercial Banking Network
and Global Franchises
International network, 40 countries
• Alliance Banking
Disclaimer: ING Bank does not have a commercial banking licence in the US and therefore is not permitted to conduct commercial banking business in the US. Through its wholly-owned subsidiary,
ING Financial Holdings Corporation, and its affiliates, it offers a full array of wholesale products such as commercial lending, corporate finance and a full range of Financial Markets products and services.
Organisational chart
Media Relations
+31 20 576 5000
[email protected]
CEO Ralph Hamers
CFO Patrick Flynn
Vice­ Chairman
& Head of
Market Leaders
Koos Timmermans
Head of Challengers
& Growth Countries
Aris Bogdaneris
CRO Wilfred Nagel
Head of
Commercial Banking
William Connelly
COO
Roel Louwhoff
Investor Relations
+31 20 576 6396
[email protected]
Public Relations
+31 20 576 5000
[email protected]
For more information visit ing.com.
Disclaimer: ING Group’s Annual Accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, the same
accounting principles are applied as in the 2014 ING Group Annual Accounts. All figures in this document are unaudited. Small differences are possible in the tables due to rounding. Certain of the statements contained herein are not
historical facts, including, without limitation, certain statements made of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unknown risks
and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Actual results, performance or events may differ materially from those in such statements
due to, without limitation: (1) changes in general economic conditions, in particular economic conditions in ING’s core markets, (2) changes in performance of financial markets, including developing markets, (3) consequences of a potential
(partial) break-up of the euro, (4) ING’s implementation of the restructuring plan as agreed with the European Commission, (5) changes in the availability of, and costs associated with, sources of liquidity such as interbank funding, as well
as conditions in the credit markets generally, including changes in borrower and counterparty creditworthiness, (6) changes affecting interest rate levels, (7) changes affecting currency exchange rates, (8) changes in investor and customer
behaviour, (9) changes in general competitive factors, (10) changes in laws and regulations, (11) changes in the policies of governments and/or regulatory authorities, (12) conclusions with regard to purchase accounting assumptions
and methodologies, (13) changes in ownership that could affect the future availability to us of net operating loss, net capital and built-in loss carry forwards, (14) changes in credit ratings, (15) ING’s ability to achieve projected operational
synergies and (16) the other risks and uncertainties detailed in the Risk Factors section contained in the most recent annual report of ING Groep N.V. Any forward-looking statements made by or on behalf of ING speak only as of the date
they are made, and, ING assumes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information or for any other reason. This document does not constitute an offer to sell, or a solicitation
of an offer to purchase, any securities in the United States or any other jurisdiction. The securities of NN Group have not been and will not be registered under the U.S. Securities Act of 1933, as amended (the “Securities Act”), and may not
be offered or sold within the United States absent registration or an applicable exemption from the registration requirements of the Securities Act. www.ing.com