HAYS COUNTY JOB DESCRITION
LAW ENFORCEMENT COMPUTER SUPPORT
SPECIALIST
Job Code
0927
Grade
FLSA Exempt Status
110
☐Exempt ☒Non-Exempt
Reports to
Captain Support Services Bureau
Safety Sensitive
Phone Allocation
☒Yes ☐No
☐Yes ☒No
Current Version Date:
5/2016
Essential functions, as defined under the Americans with Disabilities Act, include the responsibilities,
knowledge, skills, and other characteristics listed below. This list of responsibilities is ILLUSTRATIVE
ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other duties may be assigned. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Summary
The purpose of this position is to manage technology and communications within the Sheriff’s Office. This
is accomplished by managing servers, databases network security and technology infrastructure. Under
limited supervision, performs complex computer maintenance tasks to support the Sheriff’s Office’s
computer systems, including an Ethernet network, UNIX-based mainframe, and internet access.
Responsibilities
 Manages data by backing up law enforcement databases; creating user accounts; maintaining
network security; creating reports, maps and crime analysis data; serving as a resource for other
County departments; administering vendor contracts; reviewing strategic planning objectives and
benchmarking; and reviewing performance measures
 Assures the services delivered by the Sheriff’s Office meet quality and timeliness standards
 Prepares statistical reports; verifies reports are accurate and legible
 Oversees the departmental technology budget
 Maintains safety and security of section
 Represents the department by serving as a law enforcement officer; assisting with high technology
crime; assisting detectives with computer crime and any other duties as assigned
 Safely operate a police vehicle in all types of traffic, weather, and lighting conditions
 Operates departmental vehicles in a careful and prudent manner within the guidelines of State Law
and Departmental Policy
 Effectively manages time and prioritizes efforts
 Monitors the network for performance problems
 Performs hardware repairs and replaces components
 Installs computer systems and equipment, including hardware, software, and wiring
 Diagnoses and remedies software and hardware problems
 Provides technical support and trains Sheriff Office employees in the use of all Sheriff Office software
applications, including relational databases, work-processing, spreadsheets, and internet access
 Performs extensive systems analysis to determine efficient information processing methods and
customize software for user departments
 Creates data bases and customized forms for user departments
 Track and inventory vendor supplied service parts for equipment under repair; order parts as
necessary; follow IT established policies regarding the safekeeping and security of equipment
under repair, departmental equipment and parts
 Triages trouble calls/emails and coordinates with other IT personnel as required to ensure
prompt resolution of problems
 Must keep 120 hours of continuing education each year
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Install and support Odyssey software and hardware for Sheriff’s Office
Test software to support new upgrade conversion process. Assist in the maintenance,
design, implementation and testing of imaging and image segmentation software
Support software installed on PC's, make sure the license agreements are up to date,
remove software that is not properly licensed or has outdated licenses. Will analyze and
recommend upgrades to software
Performs other duties as assigned.
Knowledge Required
 Knowledge of customer service
 Knowledge of Computer Services Department regulations, policies, and procedures
 Knowledge of Law Enforcement regulations, policies, and procedures
 Knowledge of computer hardware and software used in county operations
 Knowledge of technical journals, software manuals, hardware manuals, architectural
drawings and blueprints, and wiring diagrams used in the installation and maintenance of
computer systems
 Knowledge of the tools and equipment used in computer installation, repair and maintenance,
such as volt meters, crimpers, wire cutters, power drills, and diagnostic tools
 Knowledge of computer programming and system analysis methods and techniques
Required Skill
 Exceptional skill in following oral and written instructions
 General skill in negotiating and persuading individuals
 Exceptional skill in interacting with people at all socio-economic levels
 Exceptional skill in oral communications in one-on-one and group situations
 Exceptional skill in remaining calm under stressful situations
 Proficient skill in listening
 Proficient skill in written communications for administrative and technical purposes
 General organizational skills
 General skill in expressing oneself clearly and concisely both orally and in writing
 Skill in performing system analysis, programming, and customizing computer software to
meet client needs.
 Skill in reading, understanding, and interpreting technical manuals
 Skill in analyzing and diagnosing computer systems and problems, and in developing and
implementing corrections and solutions
 Skill in installing, maintaining and repairing computer hardware and software
 Skill in establishing and maintaining effective working relationships with supervisors, coworkers, vendors, outside agencies, and the public
Education and/or Experience
 Two year's technical training in the area of computer science, and three years’ experience in
computer science applications including hardware, software, and networking, or any
equivalent combination of experience and training
Qualifications, Certificates, Licenses, Registrations
 Class C TX Driver’s License
 Experience in Law Enforcement / Law Enforcement IT (Preferred)
 Current peace officer license (Preferred)
 TCIC/NCIC Training/Certification; NIMS; DIMS; JIMS (Preferred)
 Ability to maintain continuing education requirements as outlined by TCOLE
Supervision
 The LE Computer Specialist is required to satisfactorily perform the above duties and will be
evaluated from an overall standpoint in terms of feasibility, compatibility and effectiveness
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This position does not normally supervisor anyone
Emotional Demands
This position must handle an elevated stress level of dealing with argumentative or emotional coworkers,
and members of the general public and Hays County departments. The LE Computer Specialist meets
with individuals in an office setting at the Hays County Sheriff’s Office.
Physical Demands
The physical demands are representative of those that must be met by an employee to successfully
perform the essential functions of this job as defined by the employer. Reasonable accommodations may
be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to:
 Use their hands and fingers to handle or feel
 Reach with hands and arms
 Talk
 Hear– Demonstrate the ability to clearly understand one-on-one conversations, communicate on the
telephone, and to be aware of any situations or conversations going on in your peripheral space for
public safety issues
 Stand, walk, kneel, run, sprint, stoop, and crawl
 Occasionally lift and/or move up to 50 pounds
 Specific vision abilities required by this job include close vision, depth perception and the ability to
adjust focus.
Work Environment The work environment characteristics described here are representative of those an
employee encounters while performing essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee usually works in a normal office setting. The
employee occasionally works in confined areas such as in ceilings and below floors, and sometimes
works from heights. The employee is sometimes exposed to the risk of electrical shock. The employee
must travel to various user departments and job sites, and is occasionally exposed to health or physical
hazards at those sites, such as violent or contagious individuals. The employee may be required to work
on an “on-call” basis.
Acknowledgement
I agree that I am able to satisfactorily perform the essential duties listed above with or without an
accommodation. I understand the satisfactory performance of the essential duties in this job description is
a condition of my employment. I agree to follow the instructions of my supervisor within the constraints of
the law and will perform additional duties to the best of my ability when instructed to do so.
I acknowledge the receipt of the Hays County Personnel Policy Manual May 2000, which outlines my
privileges and obligations as an employee. I acknowledge that the provisions of the Personnel Policy are
terms and conditions of my employment and I agree to abide by them. I accept responsibility for reading
and familiarizing myself with the information in the manual. It is understood that any changes to this policy
will be communicated to me in writing. I agree to return the manual to my supervisor if I leave the
employment of Hays County.
I further understand that my employment is terminable at will so that both Hays County and its employees
remain free to choose to end the employment relationship at any time for any reason or no reason.
I fully understand that I may be granted compensation time in lieu of payment of overtime to the extent
provided by law. I also understand that my supervisor can instruct me to take compensation time or can
choose to pay compensation time to me at any time.
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Employee Signature
Date
Hays County is an EEO employer. In compliance with the Americans with Disabilities Act, Hays County
will provide reasonable accommodations to qualified individuals with disabilities and encourages both
prospective employees and incumbents to discuss potential accommodations with the employer. List any
and all accommodations that are needed to satisfactorily perform the essential functions of the position:
Prepared by:
Sheriff’s Office
Created and Updated:
5/2016
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Reviewed – no changes