TOURISM SECTOR PROFILE March 2012 Fal OVERVIEW Tourism is one of the fastest growing sectors in Zambia. Between 1995 and 2007, the number of visitors to Zambia increased eightfold. The Government of the Republic of Zambia has identified tourism as one of the prime sectors of the national economy. In 2005, nature tourism alone (when both direct and indirect effects are included) contributed to nearly 6.5% of GDP and 7% of government revenue. Zambia stands out as one of the prime tourism destinations in Africa offering a wealth of natural tourism assets – waterfalls, lakes and rivers holding about 35% of Southern Africa’s water, ‘wildlife protected areas’ occupying about 10% of the country’s total land area, and a tropical climate – a passport to sunshine almost throughout the year. Zambia is home of the Victoria Falls, one of the Seven Natural Wonders of the World. In addition, Zambia is endowed with a rich and diverse culture resulting in the occurrence of more than 30 colourful traditional ceremonies annually. “Zambia: Let’s Explore” Unveiled in June 2011, the new logo and slogan of Zambia's tourism beckons tourists, investors and general visitors to explore this amazing beauty – the magnificent waterfalls, rivers, lakes and rich sunshine under the crisp, Champaign weather. “By rebranding the tourism slogan, we have the opportunity to benchmark ourselves against other countries in the region that are more successful in the development of their tourism sector” “A successful domestic tourism sector is a prerequisite for the success in attracting foreign tourists. Zambia has abundant tourism products, which the Zambians themselves have not even sampled. The peaceful nature of the Zambian people and their hospitality has made the country remain a preferential tourist destination.” Director, Tourism Department 1 I. WHY INVEST IN ZAMBIA‘S TOURISM INDUSTRY? 1. HUGE POTENTIAL IN HOTEL INDUSTRY Tourism is a growing sector in Zambia. Between 1995 and 2007, the number of visitors to Zambia increased eightfold, reaching to 897,000 arrivals. While the recent International financial crisis negatively affected the tourist industry, dropping the number of arrivals to 710,000 in 2009, the tourism industry made a quickly recovery. In 2010, the number of arrivals to Zambia was 815,000 and it is expected to reach 950,000 in 2011. With the growing number of tourists, the development of hotels, holiday resorts, and private estates in identified and famous tourist destinations of the country presents an excellent investment opportunity. Number of Arrivals to Zambia (2005-2011) 1,000,000 950,000 900,000 850,000 800,000 750,000 700,000 650,000 600,000 2005 2006 2007 2008 2009 2010 2011(E) Arrivals 669,000 757,000 897,000 812,000 710,000 815,000 950,000 Source: Ministry of Tourism, Environment and Natural Resources Tourism has also been a great contributor to Zambia’s economy. In 2005, nature tourism alone (when both direct and indirect effects are included) contributed nearly 6.5% of GDP and 7% of government revenue. There are 938 tourist accommodation establishments throughout Zambia. Zambia’s Tourist Accommodation Establishments By Region (2005) Regions (province) Copperbelt-North-Western Lusaka-East-Central South-West Northern-Luapula Total Establishments Number 238 343 234 123 938 Rooms 2,682 5,749 3,112 1,569 13,112 Beds 3,090 8,410 5,515 2,116 19,131 Source: Ministry of Tourism, Environment and Natural Resources 2 Two-thirds of the visitors were from Africa, the majority of which were from other countries in southern and eastern Africa. Business /conference visitors accounted for almost half of arrivals and holiday visitors for one-quarter. Asia and Australasia 7.3% Americas 8.9% Other 15.1% South Africa 41.8% Europe 18.1% Other Africa 9.2% Visiting friends and relatives 15.6% Business Conference 45.2% Holiday 24.2% Eastern Africa 14.8% Graph 1: Visitor Origin (2009) Graph 2: Purpose of Visit (2009) Source: Ministry of Tourism, Environment and Natural Resources International and Regional Hotel Brands Already in Zambia Hotel Intercontinental Taj Hotels Southern Sun Sun International Protea Hotels COURTYARD Hotel Victoria Falls opened in Livingstone Courtyard Hotel Victoria Falls has opened in Livingstone with a pledge to support local entrepreneurs and supplement Government efforts in hosting the 20th session of the United Nations World Tourism Organization (UNWTO) general assembly in 2013. The hotel, which has so-far employed 44 locals, was set up at a cost of more than K1 billion. Zambia is preparing to co-host the UNWTO general assembly in Livingstone in 2013, the hotel is well prepared to supplement such efforts by providing state of the art hospitality industry. The hotel has the capacity to host about 500 delegates. The hotel, which is wholly Zambian owned, is committed to supplementing Government’s efforts in providing employment opportunities to the local people thereby mitigate poverty levels at national level. General Manager Lindy van Schulkwyk 3 UPCOMING HOTELS : RADISSON Hotels in Zambia The Radisson Blue Hotel in Lusaka is near completion. Radisson Hotels and Resorts is one of the leading, full service global hotel companies with over 420 locations in 73 countries, including the United States, Canada and the Caribbean. 2. RICH RESOURCES AND COMPETITIVE COSTS FOR INVESTMENT Zambia offers competitive operational costs, motivated English-speaking labour force, and training subsidies from Government Institutions. Labour: Zambia offers competitive labour costs. The average monthly salaries are as follows; US$2,500 for management workers; US$1,400 for fresh graduates; US$1,000 for technical workers; US$250 for level graduates and US$150 for unskilled or manual labour. Furthermore, they are very friendly people. Power: At US$0.03 – US$0.04 per kWh, Zambia has some of the lowest power tariffs in Africa. Its power tariff fall below the typical price range of US$0.05-US$0.10 per kWh among developing countries. Water: The Tourism industry requires abundant water supply. Zambia is well endowed with water relative to other countries in Southern Africa. The renewable water resource per capita is estimated at about 8,700m3 per year, well above the average for sub-Saharan Africa (7,000m3 per person per year) and the global average (8,210m3 per person per year). In Zambia the non-residential tariff is US$0.59 per m3 and the residential tariff is US$0.48 per m3. Other resources include: - Land at central location in proximity to other countries in the region 4 - Road Network - Telecommunication - Airline connectivity II. ZAMBIA’S TOURISM RESOURCE BASE 1. WATER FALLS - AWESOME AND MAGNIFICENT! Zambia is endowed with more than 20 magnificent waterfalls which are located in different parts of the country. These natural wonders have particular importance to the country in attracting tourists from all parts of the world. Investors are encouraged to establish their investments close to these natural wonders. The Victoria Falls The Victoria Falls, which is one of the Seven Natural Wonders of the World is ‘a must see’. At their peak, the Falls plunge into the Zambezi River at about 550,000 cubic metres per second. The impact of so much falling water raises a cloud of vapour that can be seen more than 30 kilometres away. It is because of this that the falls have been known for centuries as Mosi – Oa – Tunya, ‘The Smoke That Thunders’. The falls, which lie in the country’s tourist capital of Livingstone, south of Zambia, was declared a World Heritage Site for its unique geological / geomorphologic significance. The Victoria Falls area is rich in biodiversity. There are eight gorges as fascinating as the falls, as well as the ‘look-out tree’ – an enormous Zambezi valley baobab in which a platform has been built for an excellent view of the falls. Magnificent Victoria Falls 5 (Photos by Clair Powell - Waterfalls of Northern Zambia) Fact about the Victoria Falls Bridge The Victoria Falls Bridge was commissioned by Cecil John Rhodes in 1900, although he never visited the falls and died before construction began, he expressed his wish that the "railway should cross the Zambezi just below Victoria Falls. I should like to have the spray of the Falls over the carriages." Other Waterfalls The Kalambo Falls are the second most significant waterfalls in Zambia. Located on the Kalambo River some 33 kilometers to the north-west of Mbala town in northern Zambia, the Kalambo Falls are nearly twice as high as the Victoria Falls and are the second highest uninterrupted falls on the African continent at 235 meters high. Other waterfalls include Ntumbachushi Falls in the Luapula province, Lumangwe Falls, Ngonye Falls on the Zambezi, Chipempe Falls and the Chishimba Falls located in northern Zambia. These untapped waterfalls lie in areas of scenic landscapes providing potential investors with rich areas for development. 6 2. LAKES AND RIVERS Zambia hosts 35 per cent of Southern Africa’s water resource. The country has lakes, rivers and swamps - there are 5 major rivers and 4 major lakes. The Zambezi River is Africa’s fourth largest river and the country’s longest spanning a total distance of 2,700 kilometers. It is on this river that the mighty Victoria Falls and the world’s largest man-made Lake, the Lake Kariba lies. In the southern part of the country is the Kafue River which spills into the Zambezi River and in the Eastern Zambia is the Luangwa River. The Northern part of the country is endowed with two rivers namely the, and three lakes that is, Tanganyika, Mweru and Bangweulu. These water resources provide opportunities fishing, white-water rafting, boat cruises, canoeing river boarding, jet boating, and Gorge wing. The Zambezi Floodplains in Western Zambia near Liuwa Plains NP 3. NATIONAL PARKS Zambia’s wildlife protected areas occupy about 10% of the country’s total land area. There are a total of 20 national parks, 34 game management areas and 23 million hectares of land devoted to the conservation of spectacular variety of animals. The major national parks are: Kafue National Park Kafue National Park is Zambia’s oldest park and by far the largest. It was proclaimed in 1950 and is spread over 22 400 square kilometers - The Park is still a raw and diverse slice of African wilderness with excellent game viewing, bird watching and fishing opportunities. Opportunities for investment within the park are available. 7 South Luangwa National Park The South Luangwa National Park, located in the Luangwa Valley in Eastern Zambia, has one of the largest concentrations of wildlife in the world. A unique feature about the Luangwa valley is its game viewing walks and drives which vary from one (1) to eight (8) days with bush camps along the way. The South Luangwa National Park with an area size of 9,050 km2 has probably the largest variety of animals and bird life in Africa. Its river lagoons host large populations of hippopotamus and the plains are roamed by giraffe, buffalo, zebra and numerous varieties of antelope. Other animals are the elephant, lion and leopard. Visitors interested in flora and fauna will be delighted at the numerous and exotic species of flowering trees and blooms, which grow above and below the heads and hooves of Zambia’s wildlife. Mosi – Oa – Tunya Park The Mosi oa Tunya National Park is home to the mighty and spectacular Victoria Falls is Zambia’s tourist capital of Livingstone. This park is home to variety of wildlife and spreads over an area of 66,000 km2. Lower Zambezi National Park The Lower Zambezi National Park is located in south Zambia and is mainly accessible by road and air. The park is endowed with both terrestrial and aquatic ecosystems and associated flora and fauna. It has a large population of elephants, buffaloes, waterbucks and Zebra. Other animal species include roan, eland, kudu and sable antelopes, lion, leopard, cheetah, African wild dog, hyena, etc. Owing to its location and endowments, Lower Zambezi National Park is a very popular tourist destination. The tourist attractions include an abundant wildlife, mosaic of vegetation types ranging from the low floodplain seasonally waterlogged types to the mixed woodlands up on the plateau and the scenic escarpment provides important added attractions. The park offers the most spectacular canoeing experience than any other national park in Zambia. Tiger fishing takes place in the area and visitors enjoy viewing the sunset on the Zambezi River. The legendary Zambezi River is in itself a spectacle and is the namesake of this pristine wilderness. Along its 2700 km course, the Zambezi fertilises the Barotse floodplains, plunges over the Victoria Falls and replenishes the massive Lake Kariba before reaching the Lower Zambezi. Here, a myriad of islands have formed, creating a home and feeding ground for an incredible amount of diverse wildlife. And which together creates one of the most diverse and interesting eco-systems on the planet, providing the opportunity to explore these habitats in an unmatched variety of safari activities. 8 View of the lower Zambezi 9 4. MUSEUMS Museums present another source of entertainment and adventure for tourists, giving them an opportunity to acquaint themselves with some aspects of the country’s history, culture and art. There are four national museums in the country that is, the Livingstone Museum in Livingstone, Copperbelt Museum in Ndola, Lusaka Museum in the capital Lusaka and Moto Moto Museum in Mbala,. The museums play a significant role in interpreting the country’s heritage through their research, collections, preservation and exhibitions. Investors are invited to set up hotels and other support services near the museums to take advantage of the flow tourists. Livingstone Museum The Livingstone museum was established in 1934 and it’s the oldest and largest of the four National museums. It is located in Livingstone, the tourist capital of Zambia and home of the world famous heritage site, the Victoria Falls. It houses, among other things, a note book, in which Scottish missionary and explorer Dr David Livingstone, corded the actual date on which he saw and named the “Victoria Falls” after the Queen of England. It also holds a vast archaeological collection, ethnography, history, including mammalogy, ornitholology, entomology, ichthyology, herpetology and botany. Moto-Moto Museum The Museum is located in Mbala, near the tourist attractions of Lake Tanganyika and Kalambo Falls and it dates back to the 1940s. It became a National Museum in 1974 and most of its collections are from the Northern parts of Zambia, covering Prehistory (Archaeology), History and Ethnography. The prehistory collection includes the Kalambo Falls’ finds that record the oldest evidence of the use of fire by man, south of the Sahara. Lusaka National Museum Lusaka museum started as a national political museum. It is now a cultural history institution specializing in ethnography, art, archaeology and history. 10 III. UNDER-EXPLORED OPPORTUNITIES 1. ECO – TOURISM AND ADVENTURE ACTIVITIES Eco-tourism is still under-exploited in Zambia. With abundant nature and wilderness, this segment of tourism offers exciting investment opportunities. Opportunities exist in: safaris, Makoroing/canoeing, Game drives, Nature walks, Bungi jumping, Microlight flights, Sport fishing, Rock-climbing and Orienteering. 2. CULTURAL TOURISM Zambia’s population is predominantly rural with only about 40% of the population being in urban areas while the remaining 60% lives in the rural parts of the country. The population is quite diverse with a total of 73 languages. However the major and most commonly spoken languages are Bemba, Lozi, Nyanja, Tonga, Lunda and Luvale. Each is distinguished from the other by unique and colourful traditional customs and lifestyles. Of great significance among the local customs, and ‘must visits’ are the several cultural festivals (traditional ceremonies) held annually to celebrate various events and seasons. Of these, there are five major ones namely Kulamba, Kuomboka, Umutomboko, Likumbi Lya Mize, and Shimunenga ceremonys. Nc’wala Ceremony: The Nc’wala ceremony, held by the Ngoni people of the Eastern Zambia every last Saturday of February, celebrates the harvest. (The ceremony is marked by magnificent tribal dances and traditional beer drinking!) Ncwala Ceremony (pictures are by Marek Patzer) Kuomboka Ceremony: The glamorous and most famous Kuomboka ceremony is held by the Lozi people of Western Zambia annually in either March or April to mark the migration of the people from the flooded plains to higher ground. The move is prompted by the flooding arising from the rains. 11 Umutomoko Ceremony: The Umutomoko Ceremony of the Lunda speaking people of Lupula Province in north Zambia is held every last Saturday July at chief Kazembe’s Palace. Likumbi Lya Mize Ceremony: The Likumbi Lya Mize of the Luvale people of NorthWestern Zambia is held in August on the last Saturday of the month at the Mize palace of the Senior Chief Ndungu in Zambezi Shimunenga Ceremony: Kuomboka Ceremony Umutomboko Ceremony Investment opportunities in cultural tourism include: 3. Packaging cultural ceremonies to local and foreign tourists Community/Ethno/Rural Tourism where tourists visit model villages to learn about the Zambian way of living. MOVIE TOURISM Investments opportunities also exit in movie tourism. Tax concessions are provided to movie production companies and other film makers for shooting the movies on location in the country. There are currently two major areas which have been prioritized and earmarked by government for potential tourism development and these include the greater Livingstone and the Northern circuit situated in the Southern and Northern provinces of Zambia respectively. 12 IV. INVESTMENT SECTOR INCENTIVES IN THE TOURISM The Zambia Development Agency Act No. 11 of 2006 offers a wide range of incentives in the form of tax incentives, non-fiscal incentives, exemptions & concessions for companies. The Act provides for investment thresholds that investors have to meet to qualify for fiscal and non-fiscal incentives. 1. FISCAL INCENTIVES 2. Zero percent tax rate on dividends for 5 years from year of first declaration of dividends. Zero percent tax on profits for 5 years from the first year profits are made. for year 6 to 8, only 50 percent of profits are taxable and years 9 & 10, only 75 percent of profits are taxable. Zero percent import duty rate on raw materials, capital goods, machinery including trucks and specialized motor vehicles for five years. Deferment of VAT on machinery and equipment including trucks and specialized motor vehicles. OTHER FISCAL INCENTIVES 3. Duty exemption on imported and qualifying capital items Import VAT relief for VAT registered businesses on imports of eligible capital goods (VAT Deferment). Zero rate of VAT on Tour Packages throughout Zambia. Zero rate of VAT on other tourist services provided to foreign tourists other than those included in tour packages. Refund of VAT for non-resident tourists and visitors on selected goods. No import VAT on all goods temporarily imported into the country by foreign tourists Capital allowances at 50% of the cost of plant and machinery. Investment allowance at 10% of the cost of an extension to an hotel (being an industrial building) 5% wear and tear allowance to an extension to an hotel (being an industrial building) 10% initial allowance on an extension to a hotel (being an industrial building) in the year the building is first brought into use. NON FISCAL INCENTIVES Facilitation for land acquisition by investors Facilitation to provide services such as power, water and other amenities required for projects. 13 4. Facilitation for acquisition of immigration permits including work permits for expatriates Facilitation for acquisition of other licenses required to operate a business Investors who invest in Zambia enjoy the following guarantees: Repatriation of profits & dividends Protection against nationalization. Investors can enter into Investment Promotion & Protection Agreement with the Government of the Republic of Zambia. USEFUL CONTACTS OF GOVERNMENT AGENCIES IN THE TOURISM SECTOR All contacts to be verified Name Zambia Development Agency 1. (ZDA) Ministry of Foreign 2. AffairsTourism (MIT) Patents and Companies 3. Registration Agency (PACRA) Zambia Environment 4. Management Agency (ZEMA) National Heritage 5. Conservation Commission (NHCC) National Museums 6.. Board of Zambia (NMBZ) Zambia Wildlife 7. Authority (ZAWA) Zambia Public Procurement 8. Authority (ZPPA) 9. Zambia Tourism Board 14 Address P.O. Box 30819, Lusaka P.O. Box 30575, Lusaka Telephone / Fax T: 260-211-220177 F: 260-211-293223 T: 260-211229420 F: 260-211-229421 P.O. Box 32020, Lusaka T: 260-211-255127 F: 260-211-255426 [email protected] www.pacro.org.zm P.O. Box 35131, Lusaka T: 260-211-254130 F: 260-211-254164 [email protected] www.necz.org.zm P.O. Box 320013, Lusaka P.O. Box 50491, Lusaka Private Bag 1, Chilanga 35991 Thabo Mbeki Road, Opposite Cavmont Bank Lusaka Email / URL [email protected] www.zda.org.zm [email protected] m T: 260-211-226506 T: 260-211-233961 F: 260-211-220204 T: 260-211- 278513 /366 F: 260-211-278244 /365 T: 00260 211 229087/9 F: 00260 211 225174 [email protected] [email protected] www.zambiatourism. com [email protected] [email protected] APPENDIX 1: REGISTRATION REQUIREMENTS FOR TOURISM ESTABLISHMENTS Brief description of Project/detailed project or business plan for 5 years, including time of completion of the development or each phase thereof. Emergence plan (in case of fire) Employment plan Marketing plan Financial Information for five years Information on the safety and welfare measures to be adopted in the course of developing the tourism enterprise Information on security Investment certificate issued by the Zambia Development Agency, where applicable Photocopies of curriculum vitae, work permits and other relevant permits issued by immigration department If the project is to be established or carried out in a national park or Game management area, a heritage site or other protected area, a licence or permit issued under the Zambia Wildlife Act, No.12 of 1998, the National Heritage Conservation Commission Act, Cap. 173 and the Forest Act, cap. 199. Environment Impact Assessment (where applicable) Authorization for the change of land use issued by relevant local authority (where applicable) Architectural plans (where applicable) For existing tourism enterprise, attach latest audited accounts or financial statements, or, in the case micro enterprise, tax returns. Copies of certificate of registration of person to be employed as hotel manager (in case of a hotel) Tax clearance certificate issued under Income Tax Act (Cap.323) and Tax Payers Identification Number (TPIN) Fire certificate (where applicable) Liquor license (where applicable) Public health permit (where applicable) Any other information which the Director of Tourism may require. Payment of non-refundable application fee as prescribed by the Minister in the License schedule under regulation 21 15 APPENDIX 2: 2010 INTERNATIONAL VISITORS ARRIVALS ANALYTICAL REPORT (Visitors Arrivals by Area of Origin and Port of Entry in 2010) 2010 International Visitors Arrivals Analytical Report Mwami Mfuwe Airport Lusaka Airport Ndola Airport Nakonde Kasumbalesa Chirundu Kariba VicFalls L/Stone Airport Kazungula Katimamulilo Total Table 4 Visitors Arrivals: Areas of Origin y Port of Entry (2010) 1,369 807 65 9 35,132 8,171 14,572 631 10,632 4,778 1,852 15,090 8,687 89,451 5,011 14,269 21,485 34,487 31,472 419 7,678 2,561 7,005 1,133 144,960 171,805 313 10 6,703 819 2,137 2,154 4,688 528 2,281 723 7,502 5,805 33,663 2,489 84 50,006 16,022 17,547 19,096 102,826 19,808 58,253 32,614 17,741 13,943 350,429 288 597 7 3 3,020 2,232 277 129 3,912 94,396 253 16,563 3,814 5,565 259 64 359 802 146 114 411 752 39 58 12,785 121,275 343 0 2,676 170 3,237 2,161 1,079 28 520 140 358 22 10,734 1,228 10 7,928 576 101,545 18,977 10,458 351 1,681 400 1,521 119 144,794 Central Africa North Africa West Africa 14,591 177 217 28 13 0 2,380 1,972 2,992 678 179 330 9,020 13 105 46,984 22 229 5,142 169 1,009 75 7 12 834 37 66 128 46 133 264 34 34 190 2 22 80,314 2,671 5,149 S ub Total 14,985 41 7,344 1,187 9,138 47,235 6,320 94 937 307 332 214 88,134 137 150 684 362 182 15 27 10 8 1,565 1,888 2,966 2,196 1,837 176 125 243 344 163 60 32 242 61 37 3 85 38 53 1 173 1,230 356 103 110 12 35 63 69 35 347 282 614 302 177 776 1,682 2,513 1,251 661 442 808 1,878 725 358 61 84 147 39 71 3,752 6,416 9,771 5,515 3,640 2,282 149 26,250 2,761 292 338 1,431 1,118 3,941 7,884 3,892 618 50,956 763 103 6,182 1,147 384 855 341 897 1,089 3,606 1,704 219 17,290 121 8 2,092 255 166 55 173 106 609 1,666 1,622 182 7,055 4,681 320 44,976 5,214 1,274 1,428 3,917 2,335 7,361 20,039 11,429 1,421 104,395 475 163 1,602 2,240 19 15 85 119 2,357 2,317 7,721 12,395 383 488 1,349 2,220 153 20 352 525 217 54 148 419 375 43 1,082 1,500 114 2 476 592 336 209 2,346 2,891 1,893 1,174 9,522 12,589 932 316 4,504 5,752 124 3 334 461 7,378 4,804 29,521 41,703 738 342 109 209 144 120 1,662 27,285 15 3 11 4 27 0 60 634 2,183 16,527 5,357 1,660 15,413 21,331 62,471 185,120 1,397 2,724 162 192 680 811 5,966 31,185 114 91 108 24 162 113 612 130,641 86 648 4 10 179 327 1,254 88,409 236 79 110 86 259 119 889 125,910 23 99 8 60 112 41 343 23,523 778 131 657 137 270 203 2,176 73,299 3,274 578 1,468 635 750 393 7,098 73,047 1,465 158 336 333 283 208 2,783 39,558 121 34 11 100 40 65 371 16,529 10,430 21,414 8,341 3,450 18,319 23,731 85,685 815,140 South Africa Zimbabwe Other Southern Africa S ub Total Kenya Tanzania Other East Africa S ub Total Denmark France Germany Italy Sweden United Kingdom Other Europe Other Scandinavian S ub Total Canada South America USA S ub Total Australia India Japan New Zealand Other Asia China S ub Total Grand Total Lusaka international airport recorded the highest number on arrivals at 185,120 while Mfuwe had the lowest number of arrivals at634. Source: Ministry of Tourism, Environment and Natural Resources 16 ZAMBIA ALSO OFFERS Additionally, to all attractive features of Tourism, Zambia also offers; Stable political system, Guarantees security to investors with legislated rights to full and market value compensation, Progressive banking, legal and insurance services of international standards and stock exchange market. Good place to work and live – Tropical climate and friendly people. Open-air lifestyle with nature reserves, game parks, rivers, lakes and waterways. For more information and services tailored to your needs, contact ZDA to guide you through the investment process. Zambia Development Agency (ZDA) P.O. Box 30819, Lusaka +260-211-220177; +260-211-225270 [email protected] Zambia Development Agency has recently established a One-Stop Shop aimed at supporting Investors in obtaining information and processing all the regulatory requirements in one place thereby making it easier and quicker to set up or expand their businesses in the country. 17
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