E.ON Energy Solutions Limited
Registered office: Westwood Way Westwood Business Park Coventry CV4 8LG
Registered in England and Wales No. 3407430
D4322/11/12
Helping you control
your energy bills.
Our Direct Debit
scheme explained
Helping our customers.
We’re on it.
Our Direct Debit scheme explained
Paying by monthly Direct Debit is safe and easy and helps
you to spread the cost of your bills over the year. What’s
more, paying by Direct Debit saves you money by giving
you discounts on your energy bills.
How our Direct Debit scheme works
The amount of energy you use each month
may change throughout the year. Energy bills
tend to be bigger in the winter than the
summer, but with Direct Debit you can
spread the cost of your bills over the year,
making budgeting easier.
When we work out your Direct Debit, we
make sure you don’t owe anything by your
Annual Review. We then:
We regularly review your Direct Debit to
make sure you’re paying the right amount to
cover the energy you’re using.
2.Take into account your current balance.
If we need to increase or decrease your
payments, we’ll let you know at least 10 days
in advance.
Your Direct Debit payments
When we calculate your Direct Debit, we look
at your last 12 months’ meter readings. This
shows us how much energy you’ve used. If
we don’t have a year’s worth of readings
we’ll use estimated readings or other
information, such as details about the
property, to estimate how much energy you’ll
use in the future.
1.Estimate how much you’ll use between
now and then using your last 12 months
usage.
3.Divide this amount by how many
payments you have left until your
Annual Review.
How much energy you’re
going to use until your
Annual Review (£) + Balance
When will I hear about my Direct
Debit again?
We’ll always send you a new schedule of
payments at your Annual Review (either by
email or letter), even if things are staying the
same. Once you’re half way through your
payment schedule, we’ll check to make sure
you’re still on track, and we’ll let you know if
anything needs to change. We may pop a
message on your statement if you need to
know anything.
Your Annual Review
= Your
Direct Debit
y the number of payments amount (£)
B
left until your Annual Review
Your statements
You’ll usually receive statements
from us twice a year.
If you want to view your statements every
quarter, you can register to manage your
account online at eonenergy.com/register
At the time of your Annual Review we’ll look
at your account and decide whether your Direct Debit payments need to change. We
always aim to make sure you have nothing
else to pay by the time your next Annual
Review comes around.
If money is owed to you
If you’re in credit by £5 or more at the time
of your Annual Review (and we’ve had an
actual meter reading within the last six
months), we’ll automatically refund the
amount into your bank account. If we haven’t
done this at your Annual Review, please call
us with your meter readings and we’ll work
out if any money is owed to you.
If you owe us money
If you’re in debt at the time of your
Annual Review, we’ll add anything you
owe us to your payments over the next
12 months. If you decide to pay your balance,
or if you want to agree a different payment
arrangement, just give us a call on
0345 052 0000.
Helping with your enquiries
There’s lots of ways you can talk to us about
your Direct Debit, you can:
- Call us on 0345 052 0000, we’re open
Monday to Friday 8.00am to 8.00pm and
8.00am to 6.00pm on Saturday
- Go to eonenergy.com
- Email us at eonenergy.com/contactus