Service charges
TalkTalk is entitled to charge the client services charges as follows:
Service
Description
Charge
SIM card
Fee for the SIM card in case of new activation, card exchange or
replacement (loss/failure).
Charge for paper invoice
Charge for the delivery of a paper invoice by post.
Postal office surcharge
Charge for cash payment at the post office.
Will be charged afterwards.
Manual payments
Handling charge for manual deposit (with red deposit slip).
Payment by check
Handling charge for paying by check.
50.00 Fr.
Unsuccessful LSV/
Debit Direct
Handling charge if the debit was not possible by LSV or Debit Direct.
15.00 Fr.
Charge for online invoice
payment
Handling charge for the payment of outstanding invoices online via credit
card or PostFinance Card.
5.00 Fr.
Invoice copy by mail
Handling charge for delivering a copy of invoice by mail.
5.00 Fr.
Payment reminder
charges
Charges for reminders will be charged from the 1st reminder.
Will be charged afterwards.
Handling charge for line
blocking
Charge for line blocking due to non-payment.
ULL, Internet and VoIP lines:
Mobile, Preselection and Phone lines:
Relocation charge
Handling charge for relocation of fixed-line and Internet products.
(Not including electrician costs.)
45.00 Fr.
Charge for non-returned
hardware
Charge for hardware that has not been returned after cancellation
(i.e. modem).
99.00 Fr.
Cancellation fee
Charge for early termination.
Variable
Post return
Handling fee for undeliverable mail (i.e. invoices, reminders).
20.00 Fr.
Electrician
Charge if an electrician must be consulted.
Suspension of the
SIM card
Charge if on customer request, the SIM card for a period of max. 6 months is
suspended per calendar year.
Ownerchange
Handling charge transfer of ownership.
40.00 Fr.
Debt collections/
enforcements
Handling fees that are charged in the case of debt collection or
enforcements.
Variable
Number change
Handling charge for the change of telephone number (from the 2nd time).
20.00 Fr.
Credit card
reimbursement
Handling charge for a credit card refund.
Variable
40.00 Fr.
3.00 Fr.
Variable
5.00 Fr.
Up to 40.00 Fr.
40.00 Fr.
30.00 Fr.
According to work completed,
min. 180.00 Fr.
15.00 Fr.
(max. 6 mt./calendar year)
TTA.SERCHA.STD.EN.03.170401
TalkTalk Ltd. – P.O. Box 1359 – CH-6301 Zug – Tel: 0800 300 250 – www.talktalk.ch