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IES Safety Mission Statement
“To maintain an injury-free working environment where all team members proactively
engage in the identification and elimination of hazardous conditions and behaviors.”
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REPORTING IS MOST IMPORTANT
PROACTIVE IS BEST
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WHY IS REPORTING SO IMPORTANT?
• If we don’t know – we can’t address it
• If we can’t address it – we can’t fix it
• Potential challenges on work comp claims for employees
• Data is important for analysis
• We need to be able to watch for trends
• Making someone aware of what someone
else has seen/experienced may cause
that issue to not be repeated
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HEINRICH’S SAFETY PYRAMID
Below is Heinrich’s pyramid that he developed in 1930 and it is as true today
as it was then. Some disagree with the numbers but the numbers themselves
are not as important as how the pyramid tells a story from bottom to the top.
By taking a proactive approach, we intend to stop risks before
they might escalate to a more serious level on Heinrich's
pyramid.
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BIRD PYRAMID
• Makes sense to start at the bottom
• “Catch” the undesirable and
potentially risky behaviors
before they are able to
make their way up the
pyramid
• Having similar operations
at our IES facilities enables
us to share information and
be that much more proactive
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MASLOW’S HIERARCHY OF NEEDS
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PRIOR ACCIDENT PROGRAM - APP
• OSHA Recordable/Lost Time Incident
• Near Miss Form
• 1-page sheet
• No negative connotation
• No disciplinary action
• Accident Prevention Program
• Created by my assistant and myself
• Proactivity was the main goal
• Binder with monthly calendar and log sheet
• Monthly prize drawing
• Downfalls
• Poor follow-though mostly due to time constraints
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OLD INCIDENT REPORTING - GENESIS
• OSHA Recordable/Lost Time Incident
• Near Miss Form
• 1-page sheet
• Supervisor and Manager sign-off
• Safety Opportunity Card
• Business card size
• Monthly prize drawing
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I will get in trouble if I report
a Near Miss
My coworkers will get in trouble if
I report a near miss
Agree
22%
Agree
22%
Disagree
37%
Disagree
37%
Somewhat
Agree
22%
Somewhat
Agree
26%
Somewhat
Disagree
19%
Somewhat
Disagree
15%
WHY SO LOW?
Near Misses should only be used for
incidents that could cause a major
injury.
Disagree
30%
Somewhat
Disagree
26%
If I report a Near Miss, others will hear
about it and learn from it.
Somewhat
Disagree Disagree
0%
7%
Agree
37%
Somewhat
Agree
26%
Somewhat
Agree
7%
Agree
67%
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WHY AREN’T NEAR MISSES REPORTED?
• Complacency
• Things are fine this way/not my problem
• Process is complicated
• Peer pressure
• Hero or zero
• Don’t want work interruptions
• Lack of recognition/feedback
• How it was dealt with/resolved
• No acknowledgement/reason to do it again
• Don’t want to deal with paperwork and meetings
• Concerns about blame/punishment/complaints
• Concern about reputation; can be embarrassing
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INTERPERSONAL ISSUES
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NEAR MISSES
• What is a Near Miss?
According to OSHA…
A Near Miss is an unplanned event that did not result in injury,
illness, or damage – but had the potential to do so. Only a fortunate
break in the chain of events prevented an injury, fatality or damage;
in other words, a miss that was nonetheless very near.
SO CONFUSING!!!
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NEAR MISSES
Defining a near miss:
If safety professionals can’t agree on the definition of a
near miss/hit, then it’s no surprise that supervisors and
employees may have differing views, which can lead to
under-reporting. The key is to define it as an organization,
and then educate personnel on that definition. That way,
everyone will be on the same page as to what needs to be
reported, regardless of whether it fits their prior sense of
what a near miss is.
-From an article in Plant Services Magazine
By J. J. Keller & Associates, Inc. July 16, 2010
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CREATING AN EFFECTIVE PROCESS
All steps must be incorporated
• Identification
• Reporting
• Prioritizing
• Distributing
• Causal Analysis
• Solution Identification
• Solution Implementation
• Tracking
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REBRANDING THE NEAR MISS
BRAINSTORMING:
• Praise - don’t punish
• DEFINE “Near Miss”
GOOD CATCH
• Recognize participation
• New name
- noreport
stigma
• Respond
to every
• Short,
straightforward form
• Thank
workers
• Each
card posted
publicly
• Optional
anonymous
reporting
• Respond to every card
• “Close the Loop”
• Incentivize
• Make it accessible
• Brightly colored boxes all over
the plant
• Post every report for all to see
• Re-name it!
DEFINITION:
• No punishments due to GC
• “Catching” an injury or incident before it occurs
• Tracked and analyzed for root
• Any suggestion which could improve Safety at
causes
Genesis
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GOOD CATCH GUIDELINES
• DO fix the hazard before turning in a card if you can!
• DON’T put someone else’s name in the “hazard” section
• Use “employee not wearing safety glasses” or something similar
• DO alert your supervisor or sound the alarm if it is an
immediate danger!
• DO encourage others to fill out a card if they make a
Good Catch!
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SAFETY STATIONS
• Safety Information – Shop Boards
• Good Catch Cards and Minor Injury/Incident
• Blank
• Mailbox
• Safety Alerts
• Safety Board – in Lunchroom
• Upcoming safety trainings
• STOP Schedule
• SafetyPoints
• Good Catch Results/Graphs
• Plant Inspection Calendar
• Cardinal Rules
• Safety Alerts
GOOD CATCH INCENTIVES
• CONTESTS AND PARTICIPATION EVENTS
• “Create a Safety Program logo”
• Finalists received gift cards
• Candy Giveaways
• Do you know today’s safety message?
• Handwritten Thank-you notes to each new participant
• Participants that turned in 5 or more cards in
the first half of the year earned safety logo gear
• MONTHLY DRAWINGS
• For every 10 Good Catch cards turned in, one name will
• be drawn at the monthly Company Meeting
• Only one prize per person per month
• Genesis promo gear, $30 Visa gift cards, personal day off
(one voucher per quarter)
• QUARTERLY PRIZES
• If Good Catch goal is met for the quarter, a prize will be given
out to each employee or there will be a company-wide lunch
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LOGISTICS
• Collection
• Check each mailbox twice daily
• Log cards immediately/initial
• Put into the proper spot on board
• Put complicated issues on the RTB (Run the Business) board
• Supervisors and Team Leaders taking responsibility for resolutions
in their departments and assigning tasks accordingly
• Follow-up
• More info if necessary
• After solving, close the loop
• Update log/initial/post on board
• Weekly and monthly meetings to discuss progress and results
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CONTINUOUS REVIEW OF PROGRAM DATA
• Meetings every week with Safety Champion and myself
• Go over cards that are not closed out yet
• Good Catch cards reviewed monthly at Safety Meeting
with Safety Committee and all other attendees
• Top three issues for the month broken down
• Monthly meeting with shop supervisors and Operations Director
• Top issues broken down further to determine patterns
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REPORTING PERFORMANCE
2014 - GENESIS
• 3 OSHA Recordables
• 5 First Aid Incidents
• 13 Near Misses
• 22 Safety Opportunity Cards
2015 - GENESIS
• 4 OSHA Recordables (2 in Shop)
• 11 Minor Injury/Incidents
• 394 Good Catch Cards
• 66% Employee Participation
• 376 solutions found
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REPORTING PERFORMANCE
2014 - IES
• 119 OSHA Recordables
• TRIR globally of 4.25
• LWIR globally of 1.43
2015 - IES
• 83 OSHA Recordables
• TRIR globally of 4.08
• LWIR globally of 1.08
• Adopted Good Catch
program in June of 2015
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90
YTD Good Catches
80
70
Number of Cards
60
50
40
30
20
10
0
STRK PPE
No
7
1
Yes 70
61
TRIP
2
54
LIFT ELEC FIRE
5
1
40
30
28
LAC HLTH
3
3
14
12
PIV
14
FLSH GEN RATE FALL EGRS STRN GRND PNPT
2
3
1
7
5
7
7
6
4
5
2
?
ENV
1
1
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PULSE CHECK – 9 MONTHS LATER
• Feedback has been mixed throughout the months
• Reporting seen as snitching at times
• Some people fill out cards and don’t address person directly
• Cards have been seen as way to complain about non-safety issues
• People fill out cards just to get in the drawing for prizes
• Sarcastic comments made on cards
• Individuals attacked passive aggressively or directly
• Many people love the idea and enjoy participating
• Seen as a beneficial program
• Participation mainly just on the shop floor
• Management encouraged to get their staff involved
•
Safety Chair suggested a survey to get definitive results
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RESULTS OF SURVEY DATA
• 60% Think it’s worthwhile
• 60% think it has made a positive impact
• 58% Think the loop is being closed effectively
• Likes:
• Share our experiences
• Promote safety
• Personal Day prizes
• Gets safety issues solved
• Opportunities
• More Personal Day prizes
• One big prize at the end of the year
• Big-impact Good Catches get extra recognition
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MINOR INJURY/INCIDENT
• DEFINITION:
• A minor injury or incident which occurred and
• First Aid was given, or
• No medical treatment was given
• Some sort of property damage occurred
• HOW DOES IT BENEFIT EMPLOYEES?
• Written documentation for insurance/worker’s compensation
• No required Supervisor/HR sign-off
• Shorter, more straightforward form
• Incidents are reported on during safety meetings anonymously
• Recognize patterns and prevent similar injuries
• HR follows up with any employee who incurred an injury
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MINOR INJURY/INCIDENT CARD
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MAKE IT A GOOD STORY
• Incentive programs, should not reward hours worked without
•
•
•
•
injury but instead offer workers incentives for discussing how to
create a safer workplace.
OSHA does not approve of any incentive program that could
drive reporting underground and if reporting a near miss or
injury would take away a reward, it might not be reported.
If workers feel free to report near misses, the result will be a
better, safer, more efficient and more productive workplace.
We need to be allowed to provide a reward system for helping
make the work place safer.
This is why a near miss should be considered a learning
experience and a non disciplinary tool to help us fix the
c condition before it becomes an injury or property damage.
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MAKE IT YOUR STORY
• Make it part of the culture.
• Make it consistent.
• Make it easy to report.
• Make a near miss report a positive;
regardless of what it is called
• Reward your “Good Catches”.
• Be SAFER!
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QUESTIONS?