CARLSON REZIDOR HOTEL GROUP, AMERICAS ANNOUNCES ANNUAL AWARD WINNERS
MINNEAPOLIS (March 3, 2015) - Carlson Rezidor Hotel Groups, one of the world’s largest and most dynamic
hotel groups, announced the companies top performers of 2014 at its annual Americas Business Conference
last week.
“We take this opportunity to celebrate and honor the outstanding people and hotels that make Carlson
Rezidor so special by connecting with our customers,” said Javier Rosenberg, chief operating officer, Carlson
Rezidor Hotel Group, Americas.” Rosenberg was joined by David Berg, Carlson’s chief operating officer, as
they cited the impressive accomplishments and customer accolades for the 2014 award winners.
Four people earned 2014 Employee of the Year awards for their dedication, passion and commitment
to unrivalled customer service. The winners include: Su Carpenter, a restaurant server at the Radisson Hotel
Corning in Corning, N.Y.; T. J. James, a front desk supervisor at the Park Inn by Radisson, Sharon,
Penn.; Carrie Poepping, a housekeeping room attendant at the Country Inn & Suites Mall of America in
Bloomington, Minn.; and housekeeping supervisor Maria Stickney of the Radisson Blu Mall of America.
The 2014 General Manager of the Year award went to three leaders who have driven strong financial
results, guest satisfaction and community involvement at their properties. The 2014 winners include: Eric
Bourdales of the Radisson Poliforum Plaza Hotel Leon, Harry Gorstayn of the Radisson Blu Mall of America
and Dipi Sawhney of the Country Inn & Suites, State College, Penn.
Earning the 2014 Hotel of the Year award were the Radisson Poliforum Plaza Hotel Leon and Country
Inn & Suites, Covington, La. Both hotels had impressive performance in 2014. The Covington hotel had
Revenue Generation Index (RGI) scores of 126.3, an increase of 10.6 points over the prior year, and a 9.25
Guest Satisfaction Index driven by a 9.54 Service Index. A two-time winner of the Responsible Business award
with strong roots in the community, the Radisson Poliforum Plaza had a Guest Satisfaction Index of 9.06 in
2014.
About Carlson Rezidor Hotel Group
Carlson Rezidor Hotel Group is one of the world’s largest and most dynamic hotel groups and includes more than 1,350
hotels in operation and under development with180,000 rooms and a footprint spanning 105 countries and territories. The
Carlson Rezidor portfolio includes a powerful set of global brands: Quorvus Collection, Radisson Blu ®, Radisson®,
Radisson Red, Park Plaza®, Park Inn® by Radisson and Country Inns & Suites By CarlsonSM. In most hotels, guests can
benefit from Club CarlsonSM, one of the most rewarding loyalty programs. Carlson Rezidor Hotel Group and its brands
employ 88,000 people worldwide and is headquartered in Minneapolis, Minn., and Brussels, Belgium. For more
information, visit www.carlsonrezidor.com.
Media Contacts:
Ben Gardeen, Carlson Rezidor Hotel Group | +1 (763) 212-8129 | [email protected]