The California Lottery’s
What is the California Lottery’s
Consumer Protection Plan
The California Lottery is committed to ensuring
that all aspects of our games are conducted
Over the years,
Consumer
Protection
Plan
hard working
citizens around this and other countries
have fallen victim to criminals who
use lottery products to commit crimes.
in a secure manner with fairness and integrity.
To this end, the California Lottery has implemented a set of initiatives designed to educate
our players on emerging scams and provide
awareness information to protect our players and
the integrity of every lottery ticket transaction.
The California Lottery wants you to enjoy
your lottery experience and trust that
Lottery products are reliable and secure.
Contact
California Lottery Security/
Law Enforcement Division
600 North Tenth Street
Sacramento, CA 95811
www.calottery.com
Toll Free Number: 1-800-LOTTERY
Assuring Integrity, Confidence & Trust
How can I protect myself?
Buy It, Sign It & Check It
Buy It – Purchase lottery products only from
Check It – There are many ways you
authorized California Lottery retailers. Never
can check to see if your ticket won a prize.
sense to prevail. Generally, if it sounds
purchase lottery products from somebody you
Here are a few:
too good to be true, it probably is.
do not know, never purchase lottery tickets
over the Internet or through the mail and never
respond to an email asking you to provide
personal information before claiming a prize
for a lottery you did not participate in. For a
list of authorized California Lottery retailers,
please visit www.calottery.com/locations.
Sign It – Keep it simple. Print or legibly sign
your name on the back of your ticket. Do not
write anything on your ticket except your name,
address and telephone number in the space
provided on the back. If anything else is written
on the ticket, it could delay your prize payment.
 Trust
 Only
Check-A-Ticket – Many California
Lottery retailers are equipped with a
Check-A-Ticket terminal. These terminals
allow players to self-check their tickets
without any clerk involvement. To use a
Check-A-Ticket terminal, simply place
the barcode of your ticket under the red
What is a scam?
Criminals design ways to take advantage of
unsuspecting people and ultimately cheat
them out of time, money and resources.
your instincts and allow common
purchase lottery products from
authorized California Lottery retailers.
 When
you purchase a California Lottery
product, immediately sign the ticket to
ensure ownership.
 Never
cash or claim a ticket for someone
light until you hear a beep. For draw game
What kind of scams are there?
you do not know. The California Lottery
tickets, this is the barcode on the bottom
Scams evolve and change daily. However,
of the ticket. For Scratchers® tickets,
some of the typical scams involve face-to-
its authorized retailers.
this is the small barcode under the latex
face communications, phone calls, e-mail
covering on the front of the ticket.
and postal mail. While scams vary in
Internet – To check your draw game
tickets over the Internet, please visit our
Web site at www.calottery.com. There
you will find all the current winning
numbers along with a collection of past
winning numbers of your favorite games.
Newspapers – Many local and national
newspapers print winning numbers
each day. For more information, contact
the newspaper in your area.
complexity, typically you will be asked to
provide money or personal information in
only sells and redeems tickets through
 Never
accept a collect phone call from
someone claiming to be a lottery
representative.
 Never
provide money, personal information
order to receive lottery winnings. You can
or credit information to anyone claiming to
find examples of common lottery scams
be a lottery representative or representing
at www.calottery.com/consumeralert.
a foreign lottery.
If you believe you have been approached
regarding a potential lottery scam or would
like to verify information, please contact
your local law enforcement agency or the
California Lottery Law Enforcement Division
at 1-800-LOTTERY.
How can I protect myself?
Buy It, Sign It & Check It
Buy It – Purchase lottery products only from
Check It – There are many ways you
authorized California Lottery retailers. Never
can check to see if your ticket won a prize.
sense to prevail. Generally, if it sounds
purchase lottery products from somebody you
Here are a few:
too good to be true, it probably is.
do not know, never purchase lottery tickets
over the Internet or through the mail and never
respond to an email asking you to provide
personal information before claiming a prize
for a lottery you did not participate in. For a
list of authorized California Lottery retailers,
please visit www.calottery.com/locations.
Sign It – Keep it simple. Print or legibly sign
your name on the back of your ticket. Do not
write anything on your ticket except your name,
address and telephone number in the space
provided on the back. If anything else is written
on the ticket, it could delay your prize payment.
 Trust
 Only
Check-A-Ticket – Many California
Lottery retailers are equipped with a
Check-A-Ticket terminal. These terminals
allow players to self-check their tickets
without any clerk involvement. To use a
Check-A-Ticket terminal, simply place
the barcode of your ticket under the red
What is a scam?
Criminals design ways to take advantage of
unsuspecting people and ultimately cheat
them out of time, money and resources.
your instincts and allow common
purchase lottery products from
authorized California Lottery retailers.
 When
you purchase a California Lottery
product, immediately sign the ticket to
ensure ownership.
 Never
cash or claim a ticket for someone
light until you hear a beep. For draw game
What kind of scams are there?
you do not know. The California Lottery
tickets, this is the barcode on the bottom
Scams evolve and change daily. However,
of the ticket. For Scratchers® tickets,
some of the typical scams involve face-to-
its authorized retailers.
this is the small barcode under the latex
face communications, phone calls, e-mail
covering on the front of the ticket.
and postal mail. While scams vary in
Internet – To check your draw game
tickets over the Internet, please visit our
Web site at www.calottery.com. There
you will find all the current winning
numbers along with a collection of past
winning numbers of your favorite games.
Newspapers – Many local and national
newspapers print winning numbers
each day. For more information, contact
the newspaper in your area.
complexity, typically you will be asked to
provide money or personal information in
only sells and redeems tickets through
 Never
accept a collect phone call from
someone claiming to be a lottery
representative.
 Never
provide money, personal information
order to receive lottery winnings. You can
or credit information to anyone claiming to
find examples of common lottery scams
be a lottery representative or representing
at www.calottery.com/consumeralert.
a foreign lottery.
If you believe you have been approached
regarding a potential lottery scam or would
like to verify information, please contact
your local law enforcement agency or the
California Lottery Law Enforcement Division
at 1-800-LOTTERY.
The California Lottery’s
What is the California Lottery’s
Consumer Protection Plan
The California Lottery is committed to ensuring
that all aspects of our games are conducted
Over the years,
Consumer
Protection
Plan
hard working
citizens around this and other countries
have fallen victim to criminals who
use lottery products to commit crimes.
in a secure manner with fairness and integrity.
To this end, the California Lottery has implemented a set of initiatives designed to educate
our players on emerging scams and provide
awareness information to protect our players and
the integrity of every lottery ticket transaction.
The California Lottery wants you to enjoy
your lottery experience and trust that
Lottery products are reliable and secure.
Contact
California Lottery Security/
Law Enforcement Division
600 North Tenth Street
Sacramento, CA 95811
www.calottery.com
Toll Free Number: 1-800-LOTTERY
Assuring Integrity, Confidence & Trust
The California Lottery’s
What is the California Lottery’s
Consumer Protection Plan
The California Lottery is committed to ensuring
that all aspects of our games are conducted
Over the years,
Consumer
Protection
Plan
hard working
citizens around this and other countries
have fallen victim to criminals who
use lottery products to commit crimes.
in a secure manner with fairness and integrity.
To this end, the California Lottery has implemented a set of initiatives designed to educate
our players on emerging scams and provide
awareness information to protect our players and
the integrity of every lottery ticket transaction.
The California Lottery wants you to enjoy
your lottery experience and trust that
Lottery products are reliable and secure.
Contact
California Lottery Security/
Law Enforcement Division
600 North Tenth Street
Sacramento, CA 95811
www.calottery.com
Toll Free Number: 1-800-LOTTERY
Assuring Integrity, Confidence & Trust