TRAINING CATALOGUE
January – December 2017
www.civilservicecollege.org.uk 020 8069 9000
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2 www.civilservicecollege.org.uk
Our Courses – January – December 2017
Accountability & Governance
Leadership & Management
Accountability & Governance for Arm’s Length Bodies
5
Coaching and Mentoring Skills for Leaders
21
Being an Effective Non-Executive Director
6
Effective & Efficient Systems & Processes
21
Introduction to Audit & Risk Assurance Committees
7
Emotional Intelligence Leadership
22
Public Accountability for New Accounting Officers
8
Executive Presence: Style, Substance and Character
22
Truth–Power–Change: How to Run an Effective Review
9
NEW Inclusive Leadership
23
Financial Management & Commercial Skills
FEATURE The Five Pillars of Inclusive Leadership
24
Organisational Storytelling
26
Effective Contract Management
12
Strategic Thinking for Senior Executives
26
12
Understanding & Managing Risk 27
13
Women and Breakthrough Leadership
27
Overview of Central Government Finance Finance for Non-Finance Managers
Professional Development Skills
Information, Digital & Data Management
Data Visualisation: Simplifying Your Message
Demystifying Data: Maximising Its Value
Digital Leadership Managing Freedom of Information (FOI)
15
Building Personal Resilience
29
16
Building Relations & Asserting Influence
29
16
Career Transition: Life Skills to Shape Your Future
30
17
Career Transition: For Senior Executives
31
Mastering Great Performances in Public Presentation
31
Law & Legal Awareness
Speechwriting32
Legal Awareness for Regulators
19
Understanding the UK Legal System
19
The Next Step: Preparing for Retirement
33
Policy Skills
Behavioural Public Policy
35
Co-Production: Engaging with Members of the Public
35
NEW Essential Skills for Working in a Political Environment
36
Operationalising Policy: Hitting the Target, but Missing the Point?
37
Bespoke In-House Courses
Accountability & Governance
Leadership & Management
Improving Audit Committee Effectiveness
40
Coaching and Mentoring Skills for Leaders
42
Preparing for Public Accounts Committee
40
Collaborative Leadership
42
Transformational Leadership
42
Understanding & Managing Risk
42
NEW Introduction to Management
42
NEW Management in Practice
42
Financial Management & Commercial Skills
Overview of Central Government Finance
40
Information, Digital & Data Management
Data Visualisation: Simplifying Your Message
41
Introduction to Utilising Social Media Channels
41
Thriving on Diversity: How to succeed and Manage Diversity
43
Policy Skills
Law & Legal Awareness
Legal Awareness for Regulators
Professional Development Skills
41
Co-Production: Engaging with Members of the Public
43
Effective Policy Making
43
Essential Skills for Working in a Political Environment
43
Preparing to Give Evidence at Select Committees
44
Utilising Evidence in Decision Making 44
Negotiation Skills
44
Briefing Skills
44
Civil Service College 020 8069 90003
Accountability
& Governance
Knowledge of Accountability and Governance is vital to many people
working in senior positions within the Public Sector and Civil Service.
These programmes cover both introductory and in-depth aspects of
each area, helping to improve delegates understanding of liabilities
and responsibilities leading to increased core skills, understanding,
efficiency and confidence.
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
Accountability & Governance for Arm’s Length Bodies
Being an Effective Non-Executive Director
Introduction to Audit & Risk Assurance Committees
Public Accountability for New Accounting Officers
How to Run an Effective Review
Available in a Bespoke In-House Format:
Improving Audit Committee Effectiveness Preparing for Public Accounts Committee 4 5
6
7
8
9
40
40
For further details visit us at: www.civilservicecollege.org.uk
Accountability & Governance
ACCOUNTABILITY & GOVERNANCE FOR ARM’S LENGTH BODIES
For those in newly appointed board member and
senior staff positions working within Arm’s Length
Bodies, an introduction to accountability is vital as
these roles require a working knowledge of how
ALB’s interact with government and to have a full
appreciation of their duties and responsibilities.
Designed to give attendees the knowledge needed
to effectively support their accounting officer within
an Arm’s Length Body, this programme addresses a
number of essential aspects of delegate’s new roles
including the role of the Accounting Officer, the
audit and risk assurance committee, the board and
current government policy.
PROGRAMME KEY FEATURES:
•The role of the Accounting Officer
•Current government policy
•The oversight role of the sponsoring department
•Current developments in ALB governance
I really enjoyed the course and learned a lot.
Brian was an excellent trainers and he pointed me
in the right direction to deal with other challenges
which are of importance to my NDPB in our drive
to drive safe economic growth.
Health and Safety Executive
DESIGNED FOR:
Newly appointed Board Members across Arm’s Length
Bodies, Non-Executive Board Members of NHS bodies,
Senior Managers working in the ALB sector, as well
as Civil Service in sponsoring departments who wish
to gain a better insight into their responsibilities with
regard to oversight of all aspects of ALB governance.
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
LEARNING OUTCOMES:
Attendees will gain a deeper understanding of the
relationship between ALBs and their sponsoring
departments, the opportunity to focus on public
sector governance and accountability arrangements
and how these might differ from a private sector
entity as well as a better understanding and
appreciation of the governance responsibilities of
board members and senior managers (including the
Accounting Officer).
TRAINING DATES:
16 February 2017
23 May 2017
22 September 2017
17 November 2017
This was probably the
best course I have attended,
packed with relevant
information.
Welsh Government
One of the best courses I have attended in
the last twenty years - The day has flown by and I
would happily have come back tomorrow!
Ministry Of Defence
Civil Service College 020 8069 90005
Accountability & Governance
BEING AN EFFECTIVE NON-EXECUTIVE DIRECTOR
DURATION:
Half day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
21 February 2017
22 June 2017
17 October 2017
The role of Non-Executive Director may have been
viewed in the past as akin to semi-retirement, but
these days the significance of the role has changed.
It is a demanding position that is built on extensive
past experience and thus requires up-to-date skills
in strategic positioning, good governance, risk
management and financial literacy.
DESIGNED FOR:
This programme gives those new to the role a
thorough introduction to the skills required of a
Non-Executive Director, along with how these skills
should be applied, challenges that the new NED
may face and how certain skills can be developed to
enable them to becoming effective in their role.
Attendees will have the opportunity to learn
through case studies what experience and skills are
needed to make an effective public sector NED, an
understanding of good and bad behaviours when
acting as an NED and which skills are necessary and
valued in public sector bodies.
PROGRAMME KEY FEATURES:
•Valued Behaviours
•Behaviours to avoid
• Enhancing knowledge and performance as an NED
Newly appointed non-executive board members or
any Non-Executive Directors who wish to further
enhance their skills.
LEARNING OUTCOMES:
Tony’s use of case studies was an excellent
way of illustrating theories in a practical way:
I learnt more about the importance of risk
assurance, of transparency and openness.
Health and Safety Executive I liked the examples; they really helped to
illustrate the trainer’s points.
Cabinet Office
6 For further details visit us at: www.civilservicecollege.org.uk
Accountability & Governance
INTRODUCTION TO AUDIT & RISK ASSURANCE COMMITTEES
It is crucial that newly appointed Audit and Risk
Assurance Committee Members are fully inducted
into their new roles, and that practising Audit and
Risk Assurance Committee Members keep their
understanding of the committee’s functions up to
date and relevant, in order for the Committee to
function as effectively as possible.
DESIGNED FOR:
This programme provides a comprehensive
introduction to the role of the committee in
relation to governance, risk, internal control and
financial management. It also clearly establishes the
committee’s role firmly in the central government
context, with reference to the governance and
financial management arrangements that apply
to government departments, non-ministerial
departments, NDPBs and public corporations.
LEARNING OUTCOMES:
St James’s Park, London
Delegates will gain a better understanding of
the function of an ARAC and the roles and
responsibilities of their membership. This will
help to enhance their confidence as members of
ARACs and thus improve the performance of the
Committees as a whole.
TRAINING DATES:
PROGRAMME KEY FEATURES:
•Understanding of the role of the audit and
risk assurance committee in government
departments, NDPBs and other public bodies
•Practical insights into best practice for audit and
risk assurance committees
•How audit committees should interact with
internal and external auditors and their reports
Members of departmental and ALB audit and
risk assurance committees, as well as executive
team members who work with the audit and risk
assurance committee (eg committee secretary,
internal audit staff).
Brian was a very engaging trainer - high
quality materials.
Sentencing Council
I was very impressed with the research the
trainer had done on our individual organisations
- made the day much more relevant.
Human Tissue Authority
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
23 March 2017
6 July 2017
6 November 2017
Pleased with content
and structure of delivery
and the size of group was
good.
Advisory, Conciliation
and Arbitration Service
Civil Service College 020 8069 90007
Accountability & Governance
PUBLIC ACCOUNTABILITY FOR NEW ACCOUNTING OFFICERS
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
7 March 2017
29 June 2017
31 October 2017
Those who are designated as the Accounting (or
Accountable) Officer for their organisation are
answerable for the oversight of the stewardship of
public funds, which will result in their being called
upon to give an account to Parliament. It is therefore
vital that those in these positions hold accountability
at the heart of their working practices.
This programme, delivered by one of the UK’s
most experiences Accountability trainers, provides
a thorough grounding in the key mechanisms of
public accountability, equipping attendees with
a in-depth understanding of how public money
should be handled and how public business should
be conducted, demonstrated through the use of reallife case studies.
DESIGNED FOR:
Chief executives of Arm’s Length Bodies and
NHS bodies who have recently been appointed
as Accounting or Accountable officers, senior
staff who work in supporting the Accounting or
Accountable Officer and who need to understand
their role in providing support and assurance.
LEARNING OUTCOMES:
Delegates will gain a clear understanding of their
responsibilities in dealing with public money and learn
to ensure that accountability is pivotal to all working
practices. Delegates will also acquire a comprehensive
insight into the personal responsibilities of an
Accounting or Accountable Officer.
PROGRAMME KEY FEATURES:
•Practical insight into the roles and responsibilities
of an Accounting or Accountable Officer
•The proper and practical conduct of public
business, including operating with regularity and
propriety
•The scrutiny role of the relevant Audit Office and
associated Public Accounts Committee (not only in
England but also in Scotland, Wales and Northern
Ireland with reference to the work of local PACs as
well as the Westminster Committee)
•Financial aspects of public accountability for
Departments, Executive Agencies and sponsored
bodies
8 Impressed by personalisation of course research into attendees’ organisation was
very evident.
UK Atomic Energy Authority
A very useful and relevant programme.
Local Government Ombudsman
Excellent Tailoring to needs of the group.
Legal Service Board
For further details visit us at: www.civilservicecollege.org.uk
Accountability & Governance
HOW TO PREPARE FOR AND RUN AN EFFECTIVE REVIEW
When an organisation in the public eye faces
external scrutiny, there can be a tight line to walk
between its survival and public disaster. In order
to ensure a review is conducted as efficiently
and effectively as possible, Civil Service College
introduces How to prepare for and run an
effective review, a half day training course to help
guide those in positions of leadership anticipate,
deal with and instigate the process.
PROGRAMME KEY FEATURES:
DURATION:
• Organisational threat assessment and response
• Running an effective internal review
•Dealing effectively with regulators and external
scrutiny
• Managing the aftermath
Half day
DESIGNED FOR:
St James’s Park, London
The course is relevant to both public sector and
private sector organisations who are exposed to
and affected by external scrutiny and regulatory
processes. It is based very much on the trainers
experience as a Chief Operating Officer of a large
legal regulator and the leader of a major and
successful independent review for government.
The purpose of the course is to give delegates a
thorough insight in setting up and running an
internal review. It will be of use to: Company/
NDPB NEDs, board and SMT responsible for risk
and reputation management, as well as for those
looking to pitch for Government reviews and those
who need to prepare themselves for any form of
external scrutiny.
TRAINING DATES:
The style of the course would be an informal round
table and structured discussion with supporting
handout material.
LEARNING OUTCOMES:
The course will be delivered by Ian Acheson. His
ground breaking review of the threat posed by
extremism in prisons and probation survived the
post-brexit change in Government and changed
50 years of penal policy. Ian’s review has also
been publicly endorsed by the Prime Minister and
Secretary of State for Justice and Lord Chancellor
Liz Truss.
Ian will also be introducing his professional
colleague Bob Pennington (former senior detective)
to demonstrate effective interviewing style and
evidence gathering.
PROGRAMME FEE:
£595 + VAT
VENUE:
Contact us for upcoming
dates
Delegates will be able to see the advantages of
thorough external scrutiny as a means of credibly
identifying and managing business risks. They will
know how such a review should be commissioned and
managed, as well as what the practical challenges are.
Attendees who wish to be part of potential
government reviews will gain practical knowledge
of how to and who to pitch to. Risk managers will
understand what steps to put in place in terms
of risk management to prevent the necessity of
reviews!
Civil Service College 020 8069 90009
Financial Management
& Commercial Skills
Covering a number of essential skills for those working in, or with,
financial aspects of organisations, this section includes programmes
that address key financial aspects such as risk management,
attaining value for money, assessing organisational finances and
making the best of often limited resources. Aimed at a broad range
of staff levels, key specialist areas such as contract management and
public finance are also examined in detail.
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
10 Effective Contract Management
Overview of Central Government Finance Finance for Non-Finance Managers
12
12
13
Available in a Bespoke In-House Format:
Overview of Central Government Finance
40
For further details visit us at: www.civilservicecollege.org.uk
Financial Management & Commercial Skills
IS YOUR CONTRACT MANAGEMENT HEALTHY AND
THRIVING OR AILING AND IN NEED OF RESUSCITATION?
David Finlay, formerly Director of the NAO’s PFI team and
currently training Civil Servants and Public Sector workers for the
Civil Service College, advises all government projects to consider
if their contract management capabilities are fit for purpose.
Are you immersed in managing a difficult
contract? Have relations with your partners
to the contract become increasingly strained?
Do you have concerns that a contract that
seemed appropriate when it was let may not
be delivering what you really need today?
For further details of the
contract management health
check, the open and bespoke
contract management training
courses contact Christopher
Ng at Christopher.Ng@
civilservicecollege.org.uk
If you answered “yes” to some or all of these
questions then you are in the company of
many other contract managers. But it also
means you should take time to consider why
you have tolerated these problems for so
long and what you could do to improve your
approach to contract management.
It is very easy to become used to a situation
where value for money and service quality is
ebbing away whilst problems are dealt with,
resulting in future planning being put on the
back burner due to the constant tension in
the relationships with your partners.
For those participating in Civil Service College
training seminars, I have developed a unique
contract management health check. It enables
each project overseer to objectively consider
if their contract management approach is
healthy or in urgent need of an overhaul to
prevent a serious breakdown in achieving
the project aims. Participants in the health
check are asked to say to what extent various
examples of good contract management
practice are occurring, for example
whether problems are quickly resolved in a
constructive manner. A health check score is
then computed, indicating the relative health
of the project’s contract management in
comparison to desirable levels of capability.
When we recently asked a group of contract
managers to carry out the health check a few
scored 60 or 70 out of a maximum 100. These
were good scores and it is encouraging that
some projects had adopted many of the good
practice techniques of contract management,
which help them to stay ahead of the game.
But the overall picture emerging from the
contract management health checks was
concerning. The average score of all the
projects, which completed the health check,
was a very modest 46 and some projects
scored as low as 25 and 30. Taking the group
as a whole an average score of 46 means that
in numerous cases value for money and the
quality of service delivery were seriously at risk.
At least these projects have taken the first
step in undertaking the health check of their
contract management capability. Many others
struggle on with difficult situations on their
projects and have not stepped back to assess in
what ways their lack of contract management
expertise is contributing to the difficulties.
Once a health check has identified that
contract management skills need to be
improved, then suitable training is an
investment that will reap dividends in the
longer term, even if it does mean a little time
away from handling day-to-day issues.
At the Civil Service College we are now
running one-day training events on contract
management skills. Delegates can either
attend an open course where they will have
the opportunity to meet and network with
contract managers from other parts of
government; or a one day bespoke workshop
for an individual project can be arranged. This
will give delegates a full day that is devoted to
examining the particular issues on their specific
project, and is a great opportunity for in-depth
analysis of a single project. In this bespoke
workshop Public Sector and Civil Service
officials have the option of attending on their
own or with their private sector partners.
We will be tracking contract management
capability over time. One hopes that, with
appropriate training, the worrying low current
average health check score of 46 can be
improved significantly to demonstrate that
relevant training in contract management is
an investment for future returns.
David Finlay
Civil Service College 020 8069 900011
Financial Management & Commercial Skills
EFFECTIVE CONTRACT MANAGEMENT
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
4 April 2017
These days Government Bodies and Public Figures
are constantly scrutinised for the justification of
any public spending, so it is essential that those
overseeing projects know how to complete it in on (or
under) budget, as well as on time. Often the failure
that projects are too costly can be solved by simply
working with project overseers to recognise where
value for money is not being met, as well as where
terms of the contract need to be re-negotiated.
Effective Contract Management is led by David Finlay,
a well-known former director of National Audit Office,
who led the NAO’s work on examining contracts let
under the Private Finance Initiative (PFI) and other
outsourcing arrangements. This programme is unique
in that, as well as the option of a comprehensive
introduction to managing contracts effectively in a
structured, open course format, it can also be offered
as a workshop for those experiencing issues with the
contract management of external suppliers. Delegates
can attend alone or with the external suppliers with
whom they are experiencing contract issues.
PROGRAMME KEY FEATURES:
• T esting the value for money of the service provision
and learning from experiences on other projects
• Building successful business relationships
• Identifying savings possibilities in current contracts
• Recognising and working through issues with
external contract suppliers
DESIGNED FOR:
Whole departments, newly promoted officials who
will encounter contract management in their new
roles and project overseers facing a particular
contract issue along with the external suppliers
that they are working with.
LEARNING OUTCOMES:
Participants will secure an understanding of
why contract management is so important
and the key risks to achieving value for money
which it presents. Participants will have a clearer
understanding of the strategies which are needed
to maximising the effectiveness of the contract
management in which they are engaged.
Participants will also be able to solve their own
specific contract issues alongside the external
supplier and formulate solutions that are agreeable
to both parties.
OVERVIEW OF CENTRAL GOVERNMENT FINANCE
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
10 May 2017
This course is also
available to be delivered
in a bespoke in-house
format.
12 Designed for both finance and non-finance staff,
this programme delivers a broad over-view of the
responsibilities, accountabilities and systems behind
public finance. It introduces a clear context for the
government’s financial position and demonstrates
how this can be translated into the process of delivery
through Parliamentary Supply, Treasury Control and
the roles and responsibilities of those who manage
public finances.
PROGRAMME KEY FEATURES:
•Parliamentary Control & Supply
• Managing Public Spending& Treasury control
• Total Managed Expenditure, DEL and AME
• The Reserve & Budget exchange
• The role of Ministers and Accounting Officers
• The FReM, FRAB & WGA
DESIGNED FOR:
Arm’s Length and Public bodies who need to better
Government’s financial landscape, both politically
and operationally. It is also suitable for those who
need to better understand how, when and why
Government Financial decisions and process will
impact them.
This programme can also be tailored for foreign
finance authorities who wish to gain an in-depth
understanding of the UK public finance system.
LEARNING OUTCOMES:
Delegates will gain a clear understanding of the
economic context for Government Finances and how
Government Finances operate, including Spending
Reviews. Delegates will also be acquainted with
some of the key challenges the Government Finance
processes may face in coming years.
For further details visit us at: www.civilservicecollege.org.uk
Financial Management & Commercial Skills
FINANCE FOR NON-FINANCE MANAGERS
Public managers have to strike a balance between
creating public value and managing the bottom
line. Sound financial management is critical to the
long-term health of any public body, and those
in Senior Management positions leading need to
be able to read financial reports accurately, ask
the right questions of their financial officers and
make strategic management decisions based on
a solid understanding of the general business
principles that apply to all public bodies. This oneday programme is designed to help managers in
public bodies understand the tools, techniques and
concepts of good financial management.
PROGRAMME KEY FEATURES:
•Understanding financial statements
•Tools, frameworks and concepts in financial
management
•Budgeting and resource allocation
DESIGNED FOR:
Managers who are responsible of managing public
funds across central and local government.
LEARNING OUTCOMES:
It was clear that the course had been
tailored around what we’d put in our pre-course
questionnaires, which was great. There was a
good mix of being talked to and undertaking
exercises and the fact that we were a small group
meant we had personal attention and could
ask what we wanted without fear of holding
the group up. It was delivered in an easy to
understand way, and in a way that encouraged
us to ask questions and challenge. Some of the
material was going over stuff I’d done before, but
even there it was very helpful to have a refresher,
and an expert’s perspective.
Department of Health
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
20 April 2017
The course was excellent and gave me
the foundation knowledge I was looking for.
The trainer is extremely knowledgeable and
conducted the session brilliantly. I was engaged
throughout. The facilities were excellent and
thank you for meeting my request for a special
lunch at late notice. I really appreciated it.
Health & Care Professions Council
New approaches into how delegates make decisions,
the consequences of those decisions and the
alternative strategies that might be available to them.
Delegates will also have the opportunity to share
their experiences and problems with their peers in a
structured discussion where expert academics and
practitioners will support them.
Civil Service College 020 8069 900013
Information, Digital
& Data Management
We take it for granted that we live in the ‘digital age’, but what does
that really mean and how does it impact on the way we work? These
programmes help to enlighten delegates on the most effective use of
digital tools and data management, from demystifying data and how
it can work for you, presenting data in a meaningful and engaging
way, through to data protection and information management.
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
14 Data Visualisation: Simplifying Your Message
Demystifying Data: Maximising Its Value
Digital Leadership Managing Freedom of Information (FOI)
15
16
16
17
Available in a Bespoke In-House Format:
Data Visualisation: Simplifying Your Message
Introduction to Utilising Social Media Channels
41
41
For further details visit us at: www.civilservicecollege.org.uk
Information, Digital & Data Management
DATA VISUALISATION: SIMPLIFYING YOUR MESSAGE
Though the UK Government is constantly trying
to improve accountability and data transparency
within the Public Sector, the reality is that data
can be daunting, dull and confusing. There is a
vast amount of data available across UK public
bodies and much to gain from analysing and legally
sharing this data between organisations.
This programme will give attendees the ability
to confidently present key data on services and
projects through the use of visualisation tools.
This will enable delegates to make effective visual
presentations of the data’s link to public interest
whilst still being easy to digest and able capture the
attention of the audience.
PROGRAMME KEY FEATURES:
• Why visualisation
•Perceptions of effective visualisation and info
graphic designs
•Essential knowledge and design techniques
approach
• Different tools available for data visualisation
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
DESIGNED FOR:
This programme is suitable for anyone who needs
to present data in an interesting and simple format
for all kinds of audiences.
LEARNING OUTCOMES:
Delegates will be able to present complicated
information in clear and easy-to-understand visual
way that is still accessible to non-technical people.
TRAINING DATES:
20 March 2017
4 October 2017
This course is also
available to be delivered
in a bespoke in-house
format.
Civil Service College 020 8069 900015
Information, Digital & Data Management
DEMYSTIFYING DATA: MAXIMISING ITS VALUE
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
6 April 2017
This one-day programme is designed to give
delegates the tools to effectively understand, scope
and confidently interpret data by unlocking the key
principles, techniques and uses of quantitative analysis.
This is not a statistics course but instead will provide
delegates with a strong foundation in statistical
principles that will enable attendees to turn data into
valuable information to support and inform decisions.
Delegates will gain confidence when dealing with data
and using it to drive action.
PROGRAMME KEY FEATURES:
•Starting well: How to scope, shape and develop
research to deliver the insights you need
•The tools of the trade: from weighting to
sampling, sample sizes, and confidence intervals
to significance testing and statistical analysis
techniques
•When to trust data: How to identify statistical
fact from fiction
•Unlocking meaning: how to interrogate the
numbers present and report compelling findings
•Turning data into action: building compelling
insights and recommendations
DESIGNED FOR:
Policy advisers and anyone working within an
organisation who needs to understand and become
more confident in the key principles of quantitative
research and data analysis.
LEARNING OUTCOMES:
Delegates will have a firm grasp of the key principles,
techniques and uses of quantitative analysis, as well
as data interpretation. Delegates will come away
with a clear sense of how to structure analysis and
draw out relevant insights, turn large amounts of
data into material for decision-making and have a
toolkit of techniques to enable effective analysis and
presentation of data.
DIGITAL LEADERSHIP
DURATION:
Half day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
13 July 2017
16 The digital presence of departments is becoming
increasingly vital. Websites and social media platforms
are essential tools when representing the work of
organisations and will often be the first avenue that
the public will take to connect with the department.
As a leader, it is important that you are constantly
building and updating your brand, especially as
today’s web-connected public expect greater levels of
transparency and more immediacy in their interactions
than ever before.
This programme will look at key components of digital
leadership, such as how to effectively use digital
leadership to build a strong reputation, connect with
your audience and reach an even wider following.
PROGRAMME KEY FEATURES:
• Key components of digital leadership
•Ways to create, influence, monitor and control
your digital reputation
•Using digital opportunities to connect with your
audiences
DESIGNED FOR:
Senior executives.
LEARNING OUTCOMES:
Delegates will be confident in exercising their
leadership through the use of digital technology to
their advantage.
For further details visit us at: www.civilservicecollege.org.uk
Information, Digital & Data Management
MANAGING FREEDOM OF INFORMATION (FOI)
The Government is committed to transparency, and
with an ever-increasing public expectation to have
access to information public bodies need to ensure
that they have effective and efficient methods in place
to ensure that all types of data are properly recorded
and managed.
This programme will help delegates to understand
their statutory duty under the Freedom of
Information Act 2000, Data Protection Act 1998 and
Environmental Information Regulations 2004. It is
designed to enhance their confidence when dealing
with FOI requests and when justifying their decisions.
PROGRAMME KEY FEATURES:
•Rights and requirements created by the Freedom
of Information Act 2000, Data Protection
Act 1998 and Environmental Information
Regulations 2004
•Handling information requests – what
information needs to be provided and what are
the limits/exemptions?
•Working with Information Commissioner’s
Office, including making effective submissions in
relation to complaints and investigations
• Information record management
DESIGNED FOR:
Freedom of Information Officers, Information
Managers and any delegates who are involve in the
FOI process.
LEARNING OUTCOMES:
Upon the completion of this training, delegates will
be able to create an accurate framework to deliver
their FOI obligations and ensure their existing
systems meet all requirements. They will also be
able to handle FOI requests more efficiently and
increase knowledge of best practices.
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
I found it very helpful and the trainer was very
good. He clearly knows the subject very well and
he was really good at giving us a lot of information
in an interesting way and dealing with all our
questions.
The Pensions Regulator
TRAINING DATES:
11 May 2017
4 September 2017
I felt the training was perfectly executed.
The Medicines and Healthcare products
Regulatory Agency
The course really helped me understand
how we could help the public by unlocking data
and making it really accessible. It greatly helped
my confidence in helping the public.
Registers Of Scotland
Trainer managed to bring to life what could
have been quite a dry subject and made it
interesting. Excellent course.
West Midlands Pension Fund
The trainer’s style and delivery engaged all
course attendees into open discussion.
Disclosure and Barring Service
Civil Service College 020 8069 900017
Law & Legal Awareness
These programmes cover the A-Z of the constitutional structure,
aiming to give Civil Servants and Public Sector Workers a thorough
introduction to legal terminology and ministerial hierarchy. More
specialised options such as forming a defence for judicial review,
turning policy into legislation, principles of regulatory function and
implementing and justifying regulatory decisions are also available.
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
18 Legal Awareness for Regulators
Understanding the UK Legal System
19
19
Available in a Bespoke In-House Format:
Legal Awareness for Regulators 41
For further details visit us at: www.civilservicecollege.org.uk
Law & Legal Awareness
LEGAL AWARENESS FOR REGULATORS
Regulators’ Code, Principles of regulatory function,
judicial review, Legal implications and risk are
concepts that, to those with limited regulatory
knowledge, seem rather abstract. This programme
will help to demystify the legal concepts that
underpin regulatory systems, clarify their workings
within the European Union and highlight any
international law issues that can arise.
Like any other public bodies, regulators’ decisions can
face legal challenge. Through the use of case studies
and examples this programme offers delegates
insights into how regulators defend their judgments.
PROGRAMME KEY FEATURES:
DURATION:
•Being a regulator: your remit, your powers and
key legal terminology
•The law of Judicial Review the impact of Human
Rights law
• Handling a case with your lawyers
1 day
DESIGNED FOR:
St James’s Park, London
Delegates with no legal background from organisations
with regulatory and enforcement functions.
TRAINING DATES:
LEARNING OUTCOMES:
This course is also
available to be delivered
in a bespoke in-house
format.
Delegates with gain clarity in judicial interpretation
of regulators remit, ensuring that robust decisions
are made that can be defended in a case of Judicial
Review being granted.
PROGRAMME FEE:
£595 + VAT
VENUE:
15 March 2017
UNDERSTANDING THE UK LEGAL SYSTEM
The UK legal system can seem overwhelmingly
complicated and confusing for anyone who has not
had a comprehensive introduction. For those that
require an induction into the legal framework that
underpins government in Britain, this programme
offers an overview of the legal workings of the UK
and will decode and demystify the key legal terms
and concepts for anyone working in the Public
Sector or Civil Service.
PROGRAMME KEY FEATURES:
•The constitutional structure of the UK:
Parliament, the Judiciary and Government
•Making legislation: legislative process, the
common law devolution in the UK
•The court and tribunal system and working
effectively with your lawyers
DESIGNED FOR:
DURATION:
Delegates with no legal background who work with
legal terminology and/or the legal system.
1 day
LEARNING OUTCOMES:
£595 + VAT
Attendees will gain a thorough understanding of
legal concept, enabling them to navigate the legal
environment that they work in. They will also be
able to utilise the legal resources available to them.
VENUE:
PROGRAMME FEE:
St James’s Park, London
TRAINING DATES:
19 April 2017
A great detailed course which
covered more than I thought it would - no
improvements needed!
English Heritage
Better understanding of governance,
the structure and hierarchy of ministerial
departments. I also got an overview of
relevant legislation and the judicial process.
Land Registry
Civil Service College 020 8069 900019
Leadership &
Management
Being an effective leader is essential in order to make an impact within your organisation.
Competent, empowered leaders develop from strong foundations and though one leadership
style does not fit all, we offer numerous programmes that are tailored to address a variety of
leadership challenges.
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
20 Coaching and Mentoring Skills for Leaders
Effective & Efficient Systems & Processes
Emotional Intelligence Leadership
Executive Presence: Style, Substance and Character
NEW Inclusive Leadership
Organisational Storytelling
Strategic Thinking for Senior Executives
Understanding & Managing Risk Women and Breakthrough Leadership
21
21
22
22
23
26
26
27
27
Available in a Bespoke In-House Format:
Coaching and Mentoring Skills for Leaders
Collaborative Leadership: Success through synergy-maximising partnerships
Transformational Leadership
Understanding & Managing Risk
NEW Introduction to Management
NEW Management in Practice
42
42
42
42
42
42
For further details visit us at: www.civilservicecollege.org.uk
Leadership & Management
COACHING & MENTORING SKILLS FOR LEADERS
Even for experienced leaders, evidence shows that
time spent honing coaching skills can return huge
dividends. In times of change, nothing embeds new
procedures and behaviours like a focus on coaching
individuals and teams. Organisational culture drives
successful outputs while coaching and mentoring,
skilfully used, can help create a performance
enhancing culture.
DESIGNED FOR:
This programme will demonstrate the benefits of
effective coaching leadership within organisations.
Delegates will develop and practice the core skills
needed to coach and mentor productively.
Delegates will be able to engage in coaching
conversations and begin to develop their own
coaching style and reflective practice. Through a
fuller understanding of the power of coaching,
leaders will make a difference to the people they
coach and provide a sound basis for improved
performance. Delegates will have the tools needed
to build a coaching culture in their organisation.
PROGRAMME KEY FEATURES:
• Introduction to the Coaching Style of Leadership
• Becoming an Active and Effective Listener
• The ToGROW Coaching Model
•Establishing a Coaching Contract and developing
your own Coaching Style
DURATION:
Current leaders, Board Members, Senior Executives,
Senior Managers, Line managers with challenging
teams or in changing organisations, and anyone
who aspires to take on a leadership role.
1 day
LEARNING OUTCOMES:
VENUE:
PROGRAMME FEE:
£1,150 + VAT
St James’s Park, London
TRAINING DATES:
18 April 2017
This course is also
available to be delivered
in a bespoke in-house
format.
EFFECTIVE & EFFICIENT SYSTEMS & PROCESSES
Systems’ thinking is simple. Get the right things
done, quickly and at the lowest possible cost. This
interactive programme introduces the principles
that provide the foundations of effective systems.
Delegates then have the opportunity to apply those
principles to their own work, creating a detailed
action plan ready to implement back in the office.
PROGRAMME KEY FEATURES:
•Understanding the principles of LEAN
management and other ways of thinking
systematically
•Understanding processes and how they fit
together to form a system
• Developing a customer-led system
• Mapping your own system and processes
•Developing your own action plan to deliver real
improvements
DESIGNED FOR:
DURATION:
Anyone who has to deliver outcomes with limited
resources.
1 day
LEARNING OUTCOMES:
£950 + VAT
Delegates will have an in-depth understanding of
how to map their work systems, identify ways of
eliminating waste and improving efficiency. With
their personal action plan, this will enable them to
start delivering real improvements as soon as they
get back into the office.
VENUE:
PROGRAMME FEE:
St James’s Park, London
TRAINING DATES:
4 July 2017
Civil Service College 020 8069 900021
Leadership & Management
EMOTIONAL INTELLIGENCE LEADERSHIP
DURATION:
1 day
PROGRAMME FEE:
£1,150 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
6 June 2017
Pressure has never been greater for those working in
the Public Sector and Civil Service, as the fast pace,
large scale projects and increased public scrutiny
can lead to an incredibly demanding environment.
Emotional intelligence leadership is a vital tool for
managers to possess when helping lead their teams
through stressful times to meet organisational goals.
This one-day workshop introduces the key concepts
of emotional intelligence and equips those in senior
positions with the skills and knowledge to lead their
teams through this time of challenge. As well as
giving an introduction to Emotional Intelligence,
delegates will understand how EI competencies
relate to awareness and management of self and
others, an introduction to different leadership styles
and an opportunity to discover their own natural
leadership styles.
PROGRAMME KEY FEATURES:
•What is emotional intelligence and how does
it relate to awareness and management of self
and others
•Different leadership styles: What is your natural
leadership style and which styles you might wish
to adopt depending on changing circumstances
•The use of a coaching leadership style to apply
coaching skills to drive people development,
performance and culture
DESIGNED FOR:
Current leaders, Board Members, Senior Executives,
Senior Managers and anyone who aspires to take
on a leadership role.
LEARNING OUTCOMES:
Delegates will gain self-awareness by identifying
EI strengths and development areas, use their new
skills to influence and lead their team as well as
being better equipped to sense, analyse and deal
with the situation around them.
A good and differently focussed leadership
course that broadened my leadership horizon.
Scottish Government
EXECUTIVE PRESENCE: STYLE, SUBSTANCE AND CHARACTER
DURATION:
1 day
PROGRAMME FEE:
£695 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
5 July 2017
Some people possess a seemingly innate quality
that makes others gravitate towards them, to
instantly inspire trust and confidence and generally
be liked straight away. But what exactly is it that
gives them this stand-out presence?
According to the three dimensions of executive
presence, one needs to have style, substance and
character in order to command presence. These
refer to the first impressions you make, your
genuineness and your charisma. This programme
will look at the importance of building a presence
as well as identifying the skills needed to create
your own personal “wow” factor.
PROGRAMME KEY FEATURES:
•Confidence, poise under pressure and
decisiveness
•Speaking skills, assertiveness and the ability to
read an audience or situation
• Appropriate for the environment
22 DESIGNED FOR:
Senior Executives, or anyone who aspires to be a
Senior Executive.
LEARNING OUTCOMES:
Delegates will develop a personal action plan which
will help them develop their own presence further,
as well as gaining confidence with their own style,
substance and character.
Very good course. The practical aspects
to the course and the direct and constructive
feedback was really useful in helping build
confidence and improve.
NIHR Office for Clinical Research
Infrastructure
For further details visit us at: www.civilservicecollege.org.uk
Leadership & Management
INCLUSIVE LEADERSHIP
Inclusive leaders are able to adapt their leadership
styles and principles to what is needed in a given
context. Senior managers who are able to think and
act inclusively will achieve higher levels of staff
engagement and performance, leading to better
outcomes and service provision for the public.
In this one-day course we’ll understand the
specific benefits to your organisation which
proactive diversity management will bring.
We’ll show how inclusive leadership is linked to
performance improvements, cost-saving and
reducing inequalities in your services to the public.
Ultimately, we’ll be discussing how unlocking an
inclusive approach will make you more authentic
and effective as a leader of others.
•Develop an awareness of your own leadership
style and understand how inclusivity contributes
to making you an authentic leader
•Understand how to leverage diversity and
inclusion so that you get the best from your
teams
•Understand the impact of unconscious bias in
the workplace and how to mitigate it
DURATION:
1 day
PROGRAMME FEE:
£695 + VAT
VENUE:
St James’s Park, London
DESIGNED FOR:
TRAINING DATES:
Managers and leaders who are looking to further
develop their own leadership style and in the
process motivate others, attract and retain talented
people, and enhance organisational performance.
9 March 2017
13 June 2017
27 September 2017
27 November 2017
LEARNING OUTCOMES:
Our diversity and inclusion specialists will facilitate
a practical and engaging session to introduce a
range of techniques – including our approach to
managing unconscious bias – which will support
you in all aspects of effective leadership.
PROGRAMME KEY FEATURES:
•Analyse the specific benefits that diversity
management can bring to your organisation
•Develop the ability to incorporate an inclusive
approach into all that you say and do as a leader
You will complete our one-day course with a clear
understanding of the personal and organisational
benefits of leading inclusively. Critically, you will
also leave with a suite of practical tools and actions
to begin leading inclusively straight away. You will
strengthen your relationships with others, build your
awareness of unconscious bias and become a senior
advocate for inclusive workplace cultures. You can
expect to see the results of a more inclusive culture
both internally and externally, very quickly.
Civil Service College 020 8069 900023
Leadership & Management
Rachael Wilson, Q&A FEATURE
MD of CSC
partners The EW THE FIVE PILLARS OF INCLUSIVE LEADERSHIP
Group, explores
is inclusive leadership,
What does inclusive leadership
the growing trend Q What
Q
exactly?
look like in practice?
of senior leaders
leaders are inspirational leaders.
moving away A More and more we’re seeing how the
A Inclusive
traditional notions of leadership are fast
They are experts at communicating across all
from ‘command- being turned on their head. What’s really important the various cultures and groups that make up the
modern-day workplace. Leading inclusively requires
and-control’ is how leaders, at any given moment, are able to
adapt their leadership styles according to what is
a concentrated effort as a leader to work with what
towards more needed. Command-and-control may be right for a we call cultural intelligence. They display cultural
inclusive models public disorder situation, for example, but day-to- awareness and sensitivity in everything they do.
day it tends to alienate as a leadership model.
In practice, this means accurately understanding
of leadership, and
Whether they’re leading teams, departments or
and effectively adapting your leadership style to
the real business entire companies, senior leaders must be able to
social and cultural differences. These might stem
from any aspect of workplace diversity, including
benefits that such attract, engage and retain the best talent if they
are to deliver excellence. In the context of public
the protected characteristics under the Equality Act
a move can bring. service, their teams need to reflect the diversity
2010 but also other factors like class, education or
of those they serve. Only then can their work
be considered truly world-class. Equally, their
organisations must be able to demonstrate their
commitment to inclusion to service users and
the general public alike. And they themselves
as leaders need to articulate their belief in the
proven business benefits of inclusion at work. In
our experience, it’s only by adopting an inclusive
approach to their own everyday working practices
that leaders can achieve the buy-in and momentum
needed to drive real, measurable culture change.
socio-economic status.
About EW Group
Rachael Wilson
Managing Director
24 Jane Farrell
Chief Executive &
Inclusive Leadership
Specialist
Annie Hedge
Co-Founder & Inclusive
Leadership Specialist
EW Group has been a leading diversity and
leadership consultancy for the past 25 years.
We regularly work with organisations to build
more effective working cultures through inclusive
leadership. Our recent clients in the public sector
include the Greater London Authority,
the Metropolitan Police Service, the Ministry
of Justice, the Department for Transport,
and Transport for London. We work in close
collaboration with each organisation to pinpoint
the triggers and habits that drive the very best in
authentic leadership behaviours.
For further details visit us at: www.civilservicecollege.org.uk
Leadership & Management
What are the business benefits that
Q come from inclusive leadership?
Developing this higher level of cultural
intelligence gives senior leaders the
confidence to act as a diversity ‘ally’, and to visibly
champion difference across their organisations. A
2012 report from the Centre for Talent Innovation,
for example, showed that culturally intelligent
leaders are 3.5 times more likely to get the full
potential out of their staff.
A
This equates to a number of tangible benefits right
throughout the talent pipeline: from boosting
engagement in existing staff groups to appealing
to a wider range of candidates during recruitment.
Inclusive leaders can also bring about reduced
instances of bullying, harassment, grievance and
long-term sickness among their staff. And by
successfully managing the impact of unconscious
bias – in themselves and others – they are able
to retain and unlock the best diverse talent, and
use it as a base to build high-performing teams.
To give one example, in 2014 the FT reported that
organisations could be 10-30% more productive
if all their LGBT employees felt comfortable being
out at work. Inclusion, then, is inextricably linked to
improved staff engagement and performance, and
reduced inequalities in your services to the public.
What are the key components of
Q an inclusive leadership programme?
We wanted to create a programme that
really embeds a golden thread of inclusive
leadership in a given organisation. During our
design phase, we came up with our Five Pillars
of Inclusive Leadership that would form the
foundation of the course:
A
1.Your Leadership
Making inclusive decisions and mitigating
unconscious bias
2.Your People
Attracting, retaining and getting the best out of
diverse talent
3.Strategy
Taking inclusion organisation-wide
4.Excellence
Pinpointing, articulating and embedding the
business case for inclusion
5.Performance
Ensuring accountability and measurement to
demonstrate progress on inclusion to staff and to
the public.
The session run for us
by EW Group engaged,
energised and enthused our
most senior leaders and left
them wanting more.
Tim Ryley, Director
of Strategic Planning
and Performance at
NHS Stockport Clinical
Commissioning Group
I can recommend EW
Group to any organisation
without hesitation.
Mark Lomas, Head of
Equality, Diversity and
Inclusion at HS2
Refreshing and
reassuring… EW Group
brought to our discussions
exceedingly high levels of
knowledge and skill in respect
of training and equality and
diversity respectively, together
with a genuine willingness
to meet our identified
development needs.
David Maguire, Senior
Organisational Development
and Strategic Learning at
Metropolitan Police Service
Consultancy that makes a
positive difference to business
performance. A reputable
leader in their field.
Valerie Todd, Talent and
Resources Director at
Crossrail
Civil Service College 020 8069 900025
Accountability
Leadership
& Management
& Governance
COACHING MENTORING
SERVICE
SERVICE
To discuss Coaching
or Mentoring for your
team, please get in touch
with Christopher Ng
at Christopher.Ng@
Civilservicecollege.org.uk,
or call 0208 069 9000
to let us know your
Our executive coaches work with
established and aspiring leaders to
help them reach their individual
potential, develop their personal
resilience and deliver huge benefits
for their organisation.
The coaching relationship provides
a uniquely empathetic, yet
challenging, support structure.
The vast majority of our associates
have had long and successful
careers in public service.
Having navigated their way
through significant periods of
change, across a wide range of
policy and delivery areas, they are
uniquely placed to offer mentoring
support to current public servants.
training needs.
It helps leaders make sense of the
issues they face, to identify options
to address them and to develop and
implement an action plan.
26 As a mentor, they openly share
their personal experiences – both
successes and failures – to help
existing leaders work their way
through their own career path.
For further details visit us at: www.civilservicecollege.org.uk
Leadership & Management
ORGANISATIONAL STORYTELLING
Too often our organisations fail to reach their
potential. We work in silos pulling in opposite
directions. We fail to communicate effectively with
each other. We are unable to unleash the potential
of our teams. On this programme we unleash the
power of the story framework to address these
problems. While the benefits of using storytelling for
communication and marketing are well known, it can
also be used to drive improvements to both personal
and organisational performance. On this two-day
course you learn to use the framework to take your
organisation to new heights. Specifically you will learn
how to:
•Create and communicate a compelling
organisational purpose
•Establish throughout the organisation a set of
lived shared values that underpin an effective
organisational culture
•Drive continuous improvements in performance
through ‘mentor’ leadership
PROGRAMME KEY FEATURES:
•An interactive and experiential learning
environment providing:
•An understanding of how the story framework
shapes human interaction
•Techniques to develop a collective purpose that
motivates team members
•Tools for understanding hidden values, and for
helping everyone to live up to the values they
aspire to
•An introduction to the concept of mentor
leadership
•Opportunities to practice the application of tools
and techniques
•A focus on developing the skills and confidence
required to apply the learning in practice
DESIGNED FOR:
DURATION:
2 day
PROGRAMME FEE:
£1,200 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
15-16 May 2017
25-26 October 2017
Leaders and those who aspire to exercise
leadership, at all levels of an organisation.
LEARNING OUTCOMES:
On this programme, delegates will develop an
action plan to enable them to create and lead a
high performing organisation with a shared sense
of purpose, and common values that genuinely
guide behaviour.
STRATEGIC THINKING FOR SENIOR EXECUTIVES
Strategic thinking is an essential core skill for Senior
Executives, as establishing a culture of innovation
and developing positive future outcomes requires
those overseeing or accountable to projects to think
strategically and anticipate change.
DESIGNED FOR:
This programme is designed to offer delegates the
chance to explore the concept of strategic thinking
and practise using different tools that will enable
them to think strategically.
LEARNING OUTCOMES:
PROGRAMME KEY FEATURES:
Senior managers and senior executives who need
to think strategically at policy, operational or
organisational level.
DURATION:
2 days
PROGRAMME FEE:
£1,200 + VAT
Delegates will gain the knowledge and skills to
enable them to more effectively anticipate, plan for
and manage change and transformation, as well as
to seek innovation and develop different options
for the delivery of organisational objectives.
VENUE:
St James’s Park, London
TRAINING DATES:
11-12 April 2017
7-8 November 2017
•Strategic development: option generation and
analysis
• Strategic deployment: turning plans into action
• Overcoming resistance to change
Civil Service College 020 8069 900027
Leadership & Management
UNDERSTANDING & MANAGING RISK
DURATION:
1 day
PROGRAMME FEE:
£750 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
9 May 2017
This course is also
available to be delivered
in a bespoke in-house
format.
The importance of understanding and managing risk
in the Public Sector and Civil Service can hardly be
overstated. Both sectors are known for their aversion
to risk, but the question has often been posed as to
whether perceived risks being calculated in the most
effective way.
PROGRAMME KEY FEATURES:
This programme explores how risk can be effectively
managed to deliver better outcomes, giving
delegates the to explore how potential hazards can
be viewed from different perspectives and to analyse
the management possibilities it in various situations
including operational, project, and reputation risk
management.
DESIGNED FOR:
Useful sessions, the case studies were great.
Wales Audit Office
•Understanding risk management and its five
elements
• Action planning for risk management
• Closure of management of each risk
Senior Executives looking to develop their risk
management and assessment strategy in order to
take preventative action.
LEARNING OUTCOMES:
Delegates will come out with a better
understanding of managing risk and minimising
any potential hazards in their assessment.
WOMEN & BREAKTHROUGH LEADERSHIP
DURATION:
1 day
PROGRAMME FEE:
£750 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
25 April 2017
16 October 2017
Having small groups
allows us to have more
time for the trainer to suit
individual needs.
New Forest District
Council
Though women are steadily gaining visibility in
public leadership, there is still a notable absence of
female represented in the highest echelons of
public positions.
This programme addresses the issues and
challenges that women face with an honest and
practical approach, offering delegates unique,
personal tips and tactics for successful leadership
and management as well as exploring steps that
delegates can take in the lead-up to a career change
or promotion. Besides drawing on the trainer’s
personal and vast experience the programme
provides a coaching/mentoring teaching method
that provide opportunities for personal reflection
and support.
PROGRAMME KEY FEATURES:
•Identifying and dealing with issues and barriers
to advancement faced by women in the
workplace
•Recognising and dealing with common mistakes
and traps faced by women
•Breaking through: establishing your brand and
your story
DESIGNED FOR:
Women at any level and in any sector interested
in developing their careers or refreshing their
leadership approach, presence and impact.
LEARNING OUTCOMES:
Learning from peers who are in similar position,
delegates will be able to tackle stereotypes and
invisible barriers to women’s advancement on
the career ladder. Delegates will also have a new
appreciation of themselves as leaders and managers,
a greater understanding of themselves as prospective
candidates for career change and new insights into
the ways selection and promotion panels work.
This is a really good course as it stands and
has a great facilitator.
Department for Education
Brilliant trainer - very welcoming and
made me feel at ease and confident in sharing
sensitive information.
Department of Health
It was excellent - small numbers allows
maximum facilitation.
Advertising Association
28 For further details visit us at: www.civilservicecollege.org.uk
Professional Development Skills
Professional
Development Skills
Featuring skills that are essential for professional development across
the whole spectrum of Public Sector and Civil Service roles such as
building relationships, improving personal resilience and motivating
your team, these programmes offer essential insights into building
a strong organisation. This section also includes courses to prepare
delegates for a career change; be it a promotion, retirement, or even
a new direction entirely in our Career Transition series.
Building Personal Resilience
29
Building Relations & Asserting Influence
29
Career Transition: Life Skills to Shape Your Future
30
Career Transition: For Senior Executives
31
Mastering Great Performances in Public Presentation
31
Speechwriting32
The Next Step: Preparing for Retirement
33
Available in a Bespoke In-House Format:
Thriving on Diversity: How to succeed and Manage Diversity
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
43
Civil Service College 020 8069 900029
Professional Development Skills
BUILDING PERSONAL RESILIENCE
DURATION:
Half day
PROGRAMME FEE:
£395 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
31 March 2017
1 November 2017
Highly resilient people are flexible, adapt to new
circumstances quickly and thrive in constant
change. However, not everyone is wired this way;
in fact most of us dislike change and being put in
stressful situations.
This half day programme offers delegates an
opportunity to reflect on their challenges and
changes they are facing, offering practical tips
and techniques to help them develop their own
personal resilience.
PROGRAMME KEY FEATURES:
• Identify the signs of low resilience
•Learn about the four key components of
resilience
•Identify steps to develop greater personal
resilience
DESIGNED FOR:
Delegates who would like to develop greater
personal resilience.
LEARNING OUTCOMES:
Delegates will gain a greater level of personal resilience
to help them through change and uncertainty.
BUILDING RELATIONS & ASSERTING INFLUENCE
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
13 April 2017
10 October 2017
Building and maintaining good relations with
people is key in any type of role. This programme
helps delegates understand what their own
communication styles are and what can be
changed to be a more effective communicator and
thus help build those key relationships. Through
blend of behavioural economics, psychology and
trainer’s personal experiences delegates will get
different exercises and approaches to look at
building relations and learning how to influence
those around you.
PROGRAMME KEY FEATURES:
DESIGNED FOR:
Aspiring managers looking to develop and extend
their ability to influence individuals and organisations.
LEARNING OUTCOMES:
After attending this training delegates will leave
with three key benefits: a better understanding of
their own and other’s styles and preferences for
communicating; how to build effective relationships
with individuals; and how to assert influence among
groups drawing positively upon psychology and
behavioural insight.
•Increase influence by using a broader range of
communication approaches, and mindful of what
happens when communication preferences in a
relationship are mis-matched
•What can psychology and economics tell us
about how people make choices and decisions,
and how can participants use that awareness for
positive influence?
•How to build effective relationships by
establishing rapport, listening to understand, and
asking the right questions.
•Explore how to maximise your influence by
establishing clear goals and choosing the right
people to influence.
30 For further details visit us at: www.civilservicecollege.org.uk
Professional Development Skills
CAREER TRANSITION: LIFE SKILLS TO SHAPE YOUR FUTURE
Career transition is an inevitable result of the dynamic
nature of the modern world. For some, change can
be foreseen well in advance but for others it can be
unexpected and occur at very short notice.
This programme is suitable for all aspects of career
progression; from those facing imminent career
changes to those for whom career change still seems
some way. It sensibly and constructively prepares
attendees for a successful future by equipping
them with the necessary career transition skills,
knowledge, networks and encouragement to allow
attendees to take a proactive stance in their present
and future career.
PROGRAMME KEY FEATURES:
•Taking stock and closing the gap: building the
right tools for successful transition
•Sources of job opportunities: running your own
business, transition to the charity sector etc.
•Networking, accessing unadvertised jobs and
getting the best out of Career Consultants and
Executive Search companies
• Interview technique and salary negotiation
DESIGNED FOR:
DURATION:
Public Sector Employees who are facing a career
crossroads or who may wish to acquire career
transition life skills to prepare themselves for a
transition in the future.
1 day
LEARNING OUTCOMES:
VENUE:
Delegates will leave with increased confidence
in their own ability to achieve successful career
changes as well as having gained practical
information on possible career avenues.
This course came highly recommended and
fulfilled my expectations.
Department for Education
PROGRAMME FEE:
£650 + VAT
St James’s Park, London
TRAINING DATES:
23 February 2017
9 June 2017
7 September 2017
24 November 2017
Excellent Quality. Thought provoking and
supportively challenging.
Department of Health
Civil Service College 020 8069 900031
Professional Development Skills
CAREER TRANSITION: FOR SENIOR EXECUTIVES
DURATION:
1 day
PROGRAMME FEE:
£795 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
22 March 2017
20 June 2017
14 September 2017
1 December 2017
Career change is an inevitable in today’s everchanging organisations. Whether brought about by
evolving personal aspirations or pre-determined career
termination, career transition is par for the course,
meaning that departments who wish to create the
right environment of support for its employees’ career
progression need to equip staff with the necessary
career transition skills, knowledge, networks and
encouragement to help them take a pro-active stance
in their own present and future career management.
This one-day masterclass focuses on helping senior
executives gain the skills and knowledge they need
to embark on a career change. Through a blend of
presentations, case studies and group discussions,
this programme will provide delegates with the
necessary tools and motivation to review their
present and future options including any future
employment avenues and aspirations, NED roles,
portfolio careers, working in the charity sector and
starting your own business.
PROGRAMME KEY FEATURES:
•Taking stock and closing the gap – reviewing
your current skills and experience, and building
the right tools for successful transition
•Sources of job opportunities: running your own
business, becoming an NED, transition to the
charity sector etc.
•Networking, accessing unadvertised jobs and
getting the best out of Career Consultants and
Executive Search companies
• Interview technique and salary negotiation
DESIGNED FOR:
Senior Executives only.
LEARNING OUTCOMES:
Delegates will leave with increased confidence
in their own ability to achieve successful career
changes, as well as having gained practical
information on possible career avenues.
MASTERING GREAT PERFORMANCES IN PUBLIC PRESENTATION
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
16 March 2017
32 Modern life dictates the need to always be
communicating. The ability to master personal
appearances on a whole spectrum of channels
and formats is vital in order to inspire, persuade
or successfully convey a message. However, this
is an area that British organisations are guilty of
neglecting, with minimal investment in resource
or training despite public reputations and
organisational agendas being at stake.
This programme teaches delegates how to perform
in different situations in order to communicate in
a compelling way. It gives attendees a chance to
enhance their own presentation skills, providing
them with the frameworks and tips to share within
their organisation, so that they can support their
colleagues in the delivery of their own presentations.
PROGRAMME KEY FEATURES:
•Analysis of what great performers do – and what
they don’t
•A study of the power of body language, with tips
on how to prepare for a public appearance
•Defining the type of communicator you are –
and the type you want to be
DESIGNED FOR:
Senior leaders who are required to give public
presentations of any type.
LEARNING OUTCOMES:
Delegates will have a firm grasp of how to effectively
prepare the performance of their public appearances.
For further details visit us at: www.civilservicecollege.org.uk
Professional Development Skills
SPEECHWRITING
Speeches have always been one of history’s most
powerful forms of communication. It is therefore
vital to get them right as when they go wrong they
are, at best, a lost opportunity and, at worst, an
unmitigated disaster. With such high stakes at a
time where more speeches are required than ever
before, the prospect of having to write and deliver
one incites fear like little else.
This programme helps delegates to understand
how to put together a compelling speech that
powerfully communicates your message. With
practical frameworks, case study analysis and
iterative practice, this programme helps delegates
to understand how to think about the different
dimensions of the speechwriting process. Armed
with that knowledge, they will be able to craft
speeches that people remember.
PROGRAMME KEY FEATURES:
•Getting Personal: how to use references, jokes,
stories and the odd statistic
•Writing to speak: speeches that sound like they
should be spoken
•Speeches of character: how to add personality to
your speeches and learn from history’s best speeches
DURATION:
1 day
DESIGNED FOR:
PROGRAMME FEE:
Senior leaders who are required to give speeches or
their speechwriters.
£595 + VAT
LEARNING OUTCOMES:
St James’s Park, London
Delegates will have a firm grasp of how to put
together a powerful, compelling speech.
I have got a lot from today’s course which
will help me deliver key messages at a critical
time of change.
Wiltshire Fire and Rescue Service
Great course, glad I came and I can see the
benefits from the course already.
Scottish Prison Service
VENUE:
TRAINING DATES:
18 May 2017
11 October 2017
The course was
excellent - Dennis’ training
was very insightful and
useful.
Newcastle City Council
THE NEXT STEP: PREPARING FOR RETIREMENT
Retirement is a time for positive changes and new
opportunities. However, in reality some people find
it difficult to adjust to their new lifestyle of more
free time and less money. It comes as a surprise to
many that they miss the daily structure and mental
challenge that work gave them, not to mention the
social aspect of working with others.
This programme promotes a realistic and positive
approach to the opportunities presented by
retirement. Delegates will be given the insight and
skills needed to build a pro-active approach to
continued well-being, be provided with a retirement
“check list” and will acquire an understanding of the
many ways in which career skills can be used to satisfy
life ambitions and develop future work opportunities.
PROGRAMME KEY FEATURES:
DURATION:
• Planning for lifestyle changes and career transition
•Wellbeing in retirement: taking an active and
interesting retirement
• Opportunities for retirees and marketing your skills
1 day
DESIGNED FOR:
VENUE:
Delegates in management roles at all levels
considering retirement in the next one to five years.
TRAINING DATES:
LEARNING OUTCOMES:
Delegates will be prepared for the adjustment to
retirement and have developed the skills to plan
confidently for a well-balanced and rewarding
future. They will gain an insight into the key
elements of retirement, in particular a fulfilling life
after work including opportunities for voluntary
and paid work, career transition and exploring new
leisure activities and interests.
PROGRAMME FEE:
£650 + VAT
St James’s Park, London
14 March 2017
15 June 2017
21 September 2017
21 November 2017
Civil Service College 020 8069 900033
Policy Skills
& Knowledge
If you work in policy making and implementation we offer
numerous programmes to make the process smoother and clearer.
Discover how to positively influence public behaviour and manage
ministerial expectations, along with in-depth introductions to
Parliament, EU functions and Select Committees.
To discuss your
training needs, just get
in touch with us on
0208 069 9000 or visit
civilservicecollege.org.uk
34 Behavioural Public Policy
Co-Production: Engaging with Members of the Public
NEW Essential Skills for Working in a Political Environment
Operationalising Policy: Hitting the Target, but Missing the Point?
35
35
36
37
Available in a Bespoke In-House Format:
Co-Production: Engaging with Members of the Public
Effective Policy Making NEW Essential Skills for Working in a Political Environment Preparing to Give Evidence at Select Committees
Utilising Evidence in Decision Making Negotiation Skills
Briefing Skills
43
43
43
44
44
44
44
For further details visit us at: www.civilservicecollege.org.uk
Policy Skills & Knowledge
BEHAVIOURAL PUBLIC POLICY
How can organisations successfully encourage
members of the public to take more responsibility
for their well-being, or behave more ethically in their
business transactions? How can doctors, teachers
and social workers be motivated to provide the best
possible care for their patients, pupils or clients?
What methods can the government employ to create
change in target populations for minimal costs?
PROGRAMME KEY FEATURES:
This programme gives delegates an insight into
public behaviour and how change can be addressed
within and outside of their organisations. It will also
critically explore the ideas of leading theorists about
how we think and feel, and how this can be applied
to real world policy and regulation. An Advanced
level programme is also available upon request.
DURATION:
• What makes people tick?
• Does nudging really work?
•Testing out the Behavioural Insights Team model
(Easy, Attractive, Social and Timely)
1 day
DESIGNED FOR:
VENUE:
Anyone who is involved in policy making and
implementation process.
TRAINING DATES:
PROGRAMME FEE:
£595 + VAT
St James’s Park, London
17 May 2017
LEARNING OUTCOMES:
Delegates will gain a better understanding of how
to effectively change behaviour and a confidently
create a model for change that can be applied
within their workplace.
CO-PRODUCTION: ENGAGING WITH MEMBERS OF THE PUBLIC
Diminished budgets and increasing demands
presents a continuous challenge to public sector
organisations, forcing them to adapt with new
and innovative cost saving methods. Many
Private Sector organisations such as banks and
supermarkets have harnessed the activities and
energy of their consumers in order to co-create
outcomes. What can the Public Sector do to
implement a similar community partnership?
This programme will explore the ways that
organisations interact with the public and how
they can think creatively about tapping into the
value created by citizens to reshape and enhance
public services. It will also equip participants with
the theory of co-production and show them how
to apply it to their own practice and organisation
using a series of examples and case studies from
across the public sector.
PROGRAMME KEY FEATURES:
DURATION:
•A guide to using co-production tools: its power
and limits
• How co-productive is your organisation?
•Case Studies looking at where co-production has
made a tangible impact
1 day
DESIGNED FOR:
St James’s Park, London
Senior managers and those aspiring to senior roles.
TRAINING DATES:
PROGRAMME FEE:
£595 + VAT
VENUE:
5 April 2017
LEARNING OUTCOMES:
Participants will be able to apply co-production
theories to a range of Public Bodies. Participants
will also leave with a model to assess and redesign
their own organisation in order to support the
implementation of co-production.
Civil Service College 020 8069 900035
Policy Skills & Knowledge
ESSENTIAL SKILLS FOR WORKING IN A
POLITICAL ENVIRONMENT
DURATION:
1 day
PROGRAMME FEE:
£595 + VAT
VENUE:
St James’s Park, London
TRAINING DATES:
7 June 2017
This course is also
available to be delivered
in a bespoke in-house
format.
36 The process that is undertaken, from the time a
Minister or a Member asks to put a new policy in
place to it becoming a fully implemented policy, is
full of challenges that rarely conform to any ideal
policy-making model.
Although many courses usually cover models for
policy-making, this programme aims to take it
one step further through exploring what is the
exact route that making new policy takes, and the
challenges that can arise along the way.
PROGRAMME KEY FEATURES:
DESIGNED FOR:
Delegates whose role involves managing the
expectations of Ministers, Senior Officials and
external stakeholders.
LEARNING OUTCOMES:
Delegates will have a better understanding of
political expectations in policy and decision
making, enabling them to manage relationships
and expectations of all internal and external
stakeholders involved in the process.
•How to know and understand what your
Minister/Member really wants and how
to prepare for the gap between political
expectations and available evidence
•The art of upward management and how it
works
•Friends & Foes Across Whitehall: a simple
strategy to rally support
For further details visit us at: www.civilservicecollege.org.uk
Policy Skills & Knowledge
OPERATIONALISING POLICY:
HITTING THE TARGET, BUT MISSING THE POINT?
Poor engagement with those responsible for
delivering policies can lead to misunderstandings
and weak implementation, which can in turn result
in unintended consequences at both individual and
organisational levels.
Using real life examples and a coaching style of
teaching, this programme will equip delegates with
the tools needed to strengthen their chances of
successful implementation. It will also enable them
to actively and meaningfully engage with different
stakeholders, along with those ultimately delivering
the policies that are being developed. Furthermore,
it will allow delegates to reflect on their work and
look at things from different perspectives.
PROGRAMME KEY FEATURES:
DESIGNED FOR:
DURATION:
Delegates involved in policy delivery and
implementation.
1 day
LEARNING OUTCOMES:
£595 + VAT
Delegates will gain the confidence to engage
meaningfully with different stakeholders
throughout different stages responsible for
delivering the policies developed, leading to a more
sustainable implementation that will help realise
the full benefits of policies.
Delegates will also have the opportunity to reflect
on their work and develop an action plan with a
range of practical techniques and approaches they
can use every day.
VENUE:
PROGRAMME FEE:
St James’s Park, London
TRAINING DATES:
27 April 2017
•Three key areas to successful implementation:
programme project management, change
management and procurement
•Systematic approaches: collaboration and
engagement
• Working together to identify the wrinkles
Civil Service College 020 8069 900037
Bespoke In-House
Courses
To discuss your training needs, just get in touch with us on 0208 069 9000 or visit civilservicecollege.org.uk
Accountability & Governance
Leadership & Management
Improving Audit Committee Effectiveness
40
Coaching and Mentoring Skills for Leaders
42
Preparing for Public Accounts Committee
40
Collaborative Leadership
42
Transformational Leadership
42
Understanding & Managing Risk
42
NEW Introduction to Management
42
NEW Management in Practice
42
Financial Management & Commercial Skills
Overview of Central Government Finance
40
Information, Digital & Data Management
Data Visualisation: Simplifying Your Message
41
Introduction to Utilising Social Media Channels
41
38 Thriving on Diversity: How to succeed and Manage Diversity
43
Policy Skills
Law & Legal Awareness
Legal Awareness for Regulators
Professional Development Skills
41
Co-Production: Engaging with Members of the Public
43
Effective Policy Making
43
Essential Skills for Working in a Political Environment
43
Preparing to Give Evidence at Select Committees
44
Utilising Evidence in Decision Making 44
Negotiation Skills
44
Briefing Skills
44
www.civilservicecollege.org.uk
DISCOVER OUR
TAILORED IN-HOUSE
TRAINING OPTIONS
We understand that one-sizefits-all programmes often
aren’t a viable option when an
organisation needs crucial training
to help overcome challenges that
are specific to that particular
organisation or department. To help
address these needs, Civil Service
College can deliver In-house
training within your organisation
that is exactly tailored to meet your
individual training requirements.
Whether you would like one of our current open
programmes to be especially adapted to apply
specifically to your department’s workings and
processes, or you would like us to develop a new
programme entirely to meet your current training
needs, Civil Service College will work closely with
you to curate a programme that is exactly right for
you to ensure that you get the best possible results
from the training that we deliver.
In-house training should be delivered to a minimum
group of four people; however rates are charged
as a negotiable flat fee rather than per delegate, so
often this is an incredibly cost-effective method for
delivering management-wide training.
Types of in-house and tailored training
we deliver
In-house and tailored training is a catch-all phrase
but generally refers to specific types such as:
Open Programme Delivery
Here, you can choose one of our existing open
programmes to be run on your premises or a
location of your choosing. There is also the option
to mix and match between existing programmes,
for example spending a morning on oral briefings
and the afternoon on written submissions.
For more information or
to request a quotation
contact Sheila on
020 8069 9000
or sheila.kerai@
civilservicecollege.
org.uk to discuss your
requirements.
Customised
Existing open programmes can be completely
customised fit your exact organisational
requirements. This means you can add your own
specific work examples and case studies which
makes the learning even more relevant and effective. Bespoke
You get something just for you, designed from the
ground up. Our trainer will incorporate a training needs
analysis to completely ensure that you get the exact
solution to successfully address the issue you have and
the culture within your team or organisation.
Prices for a bespoke service are greatly variable
depending on the intervention and are supplied
on request.
Civil Service College 020 8069 900039
Bespoke In-House Courses
Accountability & Governance
IMPROVING AUDIT
COMMITTEE
EFFECTIVENESS
PREPARING FOR
PUBLIC ACCOUNTS
COMMITTEE
Designed for new and practicing members
of audit committees, this course looks at
improving Audit Committee effectiveness. It
is designed to enhance the skills needed by
members in making the governance of their
organisation as robust as possible, and will also
give attendees the opportunity to share and
discuss any concerns they may have, as well as
voice their own perspectives and ideas.
This course will give attendees a clear and
thorough explanation of how the Public
Accounts Committee works, its expectations
of witnesses, the key issues that are likely
to be focused on and how to prepare for a
hearing. Delegates will gain greater confidence
in dealing with the PAC, as well as the
opportunity to practice answering questions in
a relaxed setting ahead of the hearing.
DURATION: 1 day
DURATION: Half day
FORMAT: Group booking
FORMAT: 1-2-1 or Group booking
PROGRAMME FEE:
PROGRAMME FEE:
Contact us for a quotation
Contact us for a quotation
VENUE: At your premises
VENUE: At your premises
Financial Management & Commercial Skills
OVERVIEW
OF CENTRAL
GOVERNMENT
FINANCE
Designed for both finance and non-finance staff,
this training course delivers a unique and broad
overview of the responsibilities, accountabilities
and systems behind public finance. Delegates
will gain a clear understanding for the economic
context for government finances and how
government finances work.
DURATION: 1 day
FORMAT: Group booking
PROGRAMME FEE:
Contact us for a quotation
VENUE: At your premises
40 For further details visit us at: www.civilservicecollege.org.uk
Bespoke In-House Courses
Information, Digital & Data Management
DATA
INTRODUCTION TO
VISUALISATION:
UTILISING SOCIAL
SIMPLIFYING YOUR MEDIA CHANNELS
MESSAGE
This course will cover the basics of what
This course gives delegates an introduction
to the visualisation tools and skills needed
to create effective and interesting visual
presentations that will capture their audience’s
attention and help bring the data to life.
Delegates will leave with the tools to present
complicated information clearly, in a way that
is still accessible for non-technical people.
social media is all about, focusing on different
platforms like Facebook, LinkedIn and Twitter
as well as giving real-life examples as to
how it can be applied effectively to help
drive government communication strategies.
Delegates will leave with the knowledge
and skills needed to integrate social media
and different digital channels into their
communication strategy.
DURATION: 1 day
DURATION: 1 day
FORMAT: Group booking
FORMAT: Group booking
PROGRAMME FEE:
PROGRAMME FEE:
Contact us for a quotation
Contact us for a quotation
VENUE: At your premises
VENUE: At your premises
Law & Legal Awareness
LEGAL
AWARENESS FOR
REGULATORS
Through the use of case studies and examples,
this course offers delegates insights into how
regulators defend their judgements. Delegates
with gain clarity in judicial interpretation of
regulators remit, ensuring that robust decisions
are made that can be defended in a case of
Judicial Review being granted.
DURATION: 1 day
FORMAT: Group booking
PROGRAMME FEE:
Contact us for a quotation
VENUE: At your premises
Civil Service College 020 8069 900041
Bespoke In-House Courses
Leadership & Management
COACHING &
COLLABORATIVE
MENTORING SKILLS LEADERSHIP
FOR LEADERS
This half-day course is designed to equip
Demonstrating the benefits of effective
coaching leadership within organisations,
this course gives delegates the foundations
to understand the value of a coaching and
mentoring structure. Delegates will have
the opportunity to engage in coaching
conversations in order to develop their own
coaching style. Through a fuller understanding
of the power of coaching, leaders will be able
to make a difference to the people they coach
and provide a basis of sound performance.
delegates with the skills and approaches
required for leading top teams and building
successful partnerships. Delegates will learn
to persuade and support others to collaborate
effectiveness in pursuit of shared goals,
overcoming obstacles and developing priority
actions to promote a more collaborative
organisational culture.
TRANSFORMATIONAL
LEADERSHIP
This one-day course will help to guide those at
the forefront of organisations who would like
to bring about effective change but perhaps
aren’t sure where to start. Using a case-in-point
method pioneered at the Harvard Kennedy
Business school, the course will give delegates
the opportunity to share and work-through the
leadership issues and real life problems that
they are currently facing.
DURATION: Half day
DURATION: Half day
DURATION: 1 day
FORMAT: Group booking
FORMAT: Group booking
FORMAT: Group booking
PROGRAMME FEE:
PROGRAMME FEE:
PROGRAMME FEE:
Contact us for a quotation
Contact us for a quotation
Contact us for a quotation
VENUE: At your premises
VENUE: At your premises
VENUE: At your premises
UNDERSTANDING
INTRODUCTION TO
& MANAGING RISK MANAGEMENT
MANAGEMENT IN
PRACTICE
This course explores how risk can be effectively
managed to deliver better outcomes, giving
delegates the chance to explore how potential
hazards can be viewed from different
perspectives and to analyse the management
possibilities available in various situations.
This course is suitable for Senior Executives
looking to develop their risk management
and assessment strategy in order to take
preventative action.
This course is designed for those who have
had experience of management and want to
further develop their expertise. Management is
a challenging task and no two situations are the
same. Consequently, the more we exercise our
skills the more we find there is still to learn and
the less useful generic strategies seem to be.
This programme allows delegates to explore the
key issues in management, honing their skills on
an interactive day complete with role plays.
This course is designed to support new
line managers, or those aspiring to line
management, to successfully make the
transition into a management position. The
focus is on understanding the management
mind-set and how simply continuing the
behaviour that resulted in promotion can easily
lead to poor results. Delegation, empowerment
and managing poor performance are all
covered on the day.
DURATION: 1 day
DURATION: 1 day
DURATION: 1 day
FORMAT: Group booking
FORMAT: Group booking
FORMAT: Group booking
PROGRAMME FEE:
PROGRAMME FEE:
PROGRAMME FEE:
Contact us for a quotation
Contact us for a quotation
Contact us for a quotation
VENUE: At your premises
VENUE: At your premises
VENUE: At your premises
42 For further details visit us at: www.civilservicecollege.org.uk
Bespoke In-House Courses
Professional Development Skills
THRIVING ON DIVERSITY:
HOW TO SUCCEED
WITHOUT CONFORMING
TO THE ‘NORM’
This programme looks at the advantage of having diverse
perspectives within an organisation, the art of building
a diverse team and explores what can be done for public
sector staff who are under-represented in the higher
government positions.
DURATION: Half day
FORMAT: Group booking
PROGRAMME FEE:
Contact us for a quotation
VENUE: At your premises
Policy Skills & Knowledge
EFFECTIVE POLICY
MAKING
This programme provides participants with
a thorough understanding of the reality of
policy making in government today, and
what influences it. The course will provide a
framework, tools and techniques needed for
policy-making.
ADVANCED POLICY ESSENTIAL SKILLS
MAKING
FOR WORKING
IN A POLITICAL
This advanced course focus on making policy
on intractable issues where there is no right
ENVIRONMENT
answer and often no real understanding of
what the question is either. The course will
be based on a case study and provide room
for reflection. Participants will be required
to interpret conflicting evidence, managing
difficult stakeholders with polarised opinions
and differing access to power and actually
turning policy into delivery.
This course explores the exact route that
making new policy takes and the various
challenges that can arise along the way.
Delegates will leave with a better understanding
of political expectations in policy and decision
making, enabling them to manage relationships
and expectations of all internal and external
stakeholders involved in the process.
DURATION: 1 day
DURATION: 1 day
DURATION: 1 day
FORMAT: Group booking
FORMAT: Group booking
FORMAT: Group booking
PROGRAMME FEE:
PROGRAMME FEE:
PROGRAMME FEE:
Contact us for a quotation
Contact us for a quotation
Contact us for a quotation
VENUE: At your premises
VENUE: At your premises
VENUE: At your premises
Civil Service College 020 8069 900043
Bespoke In-House Courses
Policy Skills & Knowledge
PREPARING TO
GIVE EVIDENCE
AT SELECT
COMMITTEES
This one-day course that is specifically
designed to ensure delegates are prepared and
able to communicate their message effectively
in the event of a hearing. Delegates will
gain the confidence to stand before a Select
Committee and be able to anticipate what is
likely to be asked. Constructive feedback on the
effectiveness of attendee’s performances will
also be given.
UTILISING
NEGOTIATION
EVIDENCE IN
SKILLS
DECISION MAKING This course explores the negotiation mindset
This course explores how to properly
source the right evidence while challenging
assumptions made about evidence collection
and evaluation. Delegates will gain a finely
tuned understanding of the importance of a
firm evidence base as well as the knowledge
necessary to recognise where this fits into
their typical policy or project cycles..
required for successful negotiation. Through
experiential learning, participants will develop
their skills from the preparation stage to the
agreement stage. Participants will enhance
their persuasion and communications
techniques in using different tactics to
achieve a win-win outcome.
DURATION: Half day
DURATION: 1 day
DURATION: 1 day
FORMAT: 1-2-1 or Group booking
FORMAT: Group booking
FORMAT: Group booking
PROGRAMME FEE:
PROGRAMME FEE:
PROGRAMME FEE:
Contact us for a quotation
Contact us for a quotation
Contact us for a quotation
VENUE: At your premises
VENUE: At your premises
VENUE: At your premises
BRIEFING SKILLS
This course designed to develop participants’
ability to prepare both written and oral
briefings that will enable senior officials and
Ministers to take informed decisions and be
properly briefed for meetings. Participants will
be able to recognise the needs of recipients of
briefings, understand how to identify relevant
information and how to create clear, accurate
and concise briefs.
DURATION: 2 day
FORMAT: Group booking
PROGRAMME FEE:
Contact us for a quotation
VENUE: At your premises
44 For further details visit us at: www.civilservicecollege.org.uk
MEETING ROOM HIRE
AT CIVIL SERVICE COLLEGE
Whether you are look for a
comfortable venue for meetings,
interviews or team training in a
discrete location you will find our
meeting rooms are designed to suit
your requirements and suitable
for group sizes as small as 2 to a
medium size group of 10 and offer
flexible room rental.
We’re very easy to access with superb transport
links: just a short walk from Westminster and
St James’s Park tube stations, and close to Victoria
and Waterloo train stations.
All our rooms have natural daylight and equipped
with the following features:
•Free, reliable and fast WiFi access
• Stationery including flipcharts and markers
• Storage of materials pre and post event
• Projector and speakers
•Refreshments
For more information or to request a quotation
contact Christopher on 020 8069 9000 or
[email protected] to
discuss your requirements.
Civil Service College 020 8069 900045
Case Study
THE INSTITUTE OF SECRETARIAT TRAINING & MANAGEMENT
(ISTM) – GOVERNMENT OF INDIA
With each delegation, on average, consisting of 30
delegates, each delegate has different requirements
and understandably requirements that are relevant
to their respective Ministries. We have welcomed
delegates from the Ministry of Heavy Industries,
Ministry of Development of North Eastern Region,
Ministry of Mines, Ministry of Urban Development,
Ministry of External Affairs, Ministry of Home
Affairs, Ministry of Defence etc. Through the use of
pre-training questionnaire, we are able to further
tailor the programme content according to their
respective requirements.
CASE
STUDY
Civil Service College (CSC) was contracted to
provide 5-day training programme for Deputy
Secretaries and a 10-day training programme for
Under Secretaries from various Ministries of the
Government of India. All programmes are funded
by the Indian Government via the Institute of
Secretariat Training & Management (ISTM).
ISTM has the mandate to provide training to
officers of Central Secretariat Service, Central
Secretariat Stenographers Service and officers of
other organised/subsidiary services functioning in
the Central Secretariat. The institute also provides
training support to the State Government, Union
Territory Administrations, Central Public Sector
Enterprises, Central Autonomous Bodies and other
organisations in specialised and general areas.
Since January 2016, CSC has so far designed and
delivered training programmes to six delegations.
Each programme was designed to offer delegates
insights into developments in the UK, particularly
on citizen-centric initiatives. This is to reflect
India’s Prime Minister’s vision of introducing more
citizen centric governance. As a result we have
incorporated training sessions on collaborative
policy making and co-production.
46 The course structure is typically broken down into
three sessions per day. The first two sessions consist
of face-to-face sessions on effective policy making,
project management, governance and procurement.
The third session of the day is delivered in a study
visit format which involves meeting with their
equivalent in UK central government to learn more
about the functioning of UK central government.
To avoid being London-centric, we have arranged
delegations to meet with the international office
at the Welsh Assembly and Scottish Parliament.
Devolution has been a topical subject in the UK,
and the delegations found it equally relevant
to India to their central government and state
government relationship.
Furthermore, these visits are not restricted to public
bodies. For some delegates whose role involves
working with non-government organisations
(NGO), we have arranged visits to these
organisations instead such as a visit to Repowering
London for our most recent delegation.
www.civilservicecollege.org.uk
Case Study
Below are some testimonials from officers of Government of India who have
attended one week Overseas Training Module.
This has widened the horizon of my
experience and exposure.
Director (Personnel), Delhi Development
Authority
The experience and knowledge gained
during this training will definitely help me to
face the challenges in my area of work.
Under Secretary, Department of Personnel
& Training
It was an amazing experience in
understanding many new things despite
similarities in the system of British and Indian
Government. I got to learn many practical things
in handling difficult situation.
Under Secretary, Office of Principal
Scientific Advisor
The training has helped in improving my
skill, knowledge and confidence and these will
certainly help in discharge of my duties and
responsibilities in more effective way.
Under Secretary, Ministry of Health & Family
Welfare
I enjoyed the training programme conducted
by Civil Service College in association with ISTM.
Such training programmes are going to help the
officers a lot in handling their official duties.
Under Secretary, Ministry of Agriculture &
Farmers Welfare
The training experience has been good
and it as provided the kind of exposure which
will definitely improve our performances at
individual level benefiting our organisation as
well.
Deputy Secretary, Ministry of Defence
To discuss international
training options for
your team, please get in
touch with Christopher
Ng at Christopher.Ng@
Civilservicecollege.org.uk,
or call 0208 069 9000
to let us know your
training needs.
Civil Service College 020 8069 900047
Terms & Conditions
Booking procedure
You can book online at www.civilservicecollege.org.uk. Alternatively, please complete the
Booking Form and email to [email protected] or post to Civil Service
College Limited, 25 Queen Anne’s Gate, St James’s Park, London SW1H 9BU, United Kingdom.
Booking confirmation
A provisional place on the course is reserved upon receipt of your Booking Form. Course
fees are payable upon booking. Delegates are confirmed on the course only once payment
in full has been received.
Payment
Payment can be made through:
• Government Procurement Card, debit/credit card (Visa or Mastercard) by completing an
online booking form or by phone or post
• Cheque payable to ‘Civil Service College Limited’
• Payment by bank transfer or BACS
Bank Name: HSBC, 333 Vauxhall Bridge Road, London SW1V 1EJ
Sort Code: 40-01-13 Account No: 41840576
SWIFT: MIDLGB2105K IBAN: GB72MIDL40011341840576
Please quote your account and invoice numbers when making payment by bank transfer
Fees
All Civil Service College training courses are subject to VAT at the current rate. Course
fees include all relevant course materials and light refreshments. Light lunch is provided
on all full day courses unless otherwise stated. Accommodation and travel to and from
the course venue are the responsibility of the delegate.
Purchase order
An authorised purchase order may be accepted in lieu of payment at the time of booking
at Civil Service College’s sole discretion. Acceptance of purchase orders is subject to
Civil Service College’s terms and conditions as set out here. In particular, no terms and
conditions incorporated within your purchase order are treated as a variation of Civil
Service College’s terms and conditions. Where a Purchase Order is accepted by Civil
Service College, invoices will be sent via post/email to the name and address provided on
the Booking Form. Payment must be received within fourteen days of the invoice date
or no later than fourteen working days prior to the start of the course, whichever is the
sooner. Payment must be made in pounds Sterling by cheque (made payable to ‘Civil
Service College Limited’), debit/credit card or BACS.
Early bird discounts
Early bird discounts are available on some courses. Please contact us for further
information. To take the benefit of this offer, booking and full payment must be made
eight weeks before the start of the course. The discount cannot be used in conjunction
with any other offer and places are subject to availability.
Group discounts
If three or more delegates book on the same course from the same organisation, they
qualify for a fifteen percent discount off the combined course fees. To take the benefit
of this offer, booking and full payment must be made eight weeks before the start of the
course. This discount cannot be used in conjunction with any other offer and places are
subject to availability.
Correspondence
Civil Service College will send all correspondence to the delegate primarily via email to
the email address provided on the Booking Form, unless otherwise requested. It may be
necessary, for reasons beyond the control of Civil Service College, to change the content
and timing of the programme, the date, the venue or the trainer. In this event, Civil
Service College will endeavour to inform all delegates a week before the course is due to
take place, although please be aware that this is not always possible.
Special requirements
Civil Service College will make every effort to accommodate special requirements notified
in advance on the Booking Form.
Joining instructions
Joining instructions including an outline Programme Schedule, venue details and map
will be issued approximately three weeks prior to the course. If you have not received
your joining instructions one week prior to the training course, please call us on 020
8069 9000. Civil Service College will not be held responsible for non-receipt of joining
instructions and refunds will not be issued under such circumstances.
48 Cancelling your place
If you notify Civil Service College in writing (via letter, email or fax) 29 days or more before
the start date of a course, you will receive a refund less a cancellation fee of 50% (plus VAT)
of the course fee. If you withdraw for whatever reason 28 days or less, no refund is given.
Failure to attend a course is treated as late cancellation and no refund is given.
Substitute delegates
You may transfer a place on a course to a substitute delegate free of charge. Please
inform us of any changes a week in advance of the course date so that we can ensure
that joining instructions are sent to the correct person and delegate lists and badges are
correct on the day the course starts. No more than one substitution is permitted. Failure
to attend by a substitute is treated as late cancellation and no refund is given.
Course transfers
There is no charge for transferring your booking to the same course on an alternative
date or to an alternative course offered by Civil Service College provided you notify Civil
Service College in writing (via letter, email or fax) 29 days or more before the start date
of the original course and if there is availability. However, a transfer fee of 50% of the
course fee (plus VAT) is payable if the notice is received 28 days or less before the start of
the original course. No more than one transfer is permitted and transfer to the alternative
course must be made within six months following the originally booked course. Failure to
attend a transferred course is treated as late cancellation and no refund is given. Should
a transferred booking be subsequently cancelled, the cancellation fees outlines above will
be applied as from the original start date of the original booking.
Cancellation by Civil Service College
In extreme circumstances, it may be necessary for Civil Service College to alter published
programmes, trainers or venues without prior notice, but we will endeavour to inform
you as soon as possible in any such instance. Civil Service College cancellations will only
take place under extenuating circumstances. In these rare instances, you will be offered a
place on the same course on another date. If we cannot offer you an alternative option,
we will provide a full refund of the course fees. Civil Service College shall not accept
liability for any consequential loss and shall have no liability to reimburse any other costs
that may have been incurred, including transport costs, accommodation etc.
Intellectual property
All intellectual property rights, including copyright, patents, design rights and know-how
in or relating to the course or course materials provided, or made available in connection
with the course, remain the sole property of Civil Service College or its licensors and no
copies of course materials may be made unless expressly agreed in writing by Civil
Service College.
Force majeure
Civil Service College shall not be liable to refund of fees or for any other penalty should
courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident,
civil disturbance or any other cause whatsoever beyond their control.
Privacy and data protection
From time to time, we will send latest updates to you on the availability of programmes,
courses and events offered by Civil Service College. We may contact you by direct mail,
email and mobile phone by using your personal data registered with us at the time of
your booking. As always, we abide by the law to protect your privacy, so please be assured
that your personal data will be used for processing marketing materials from Civil Service
College only. Civil Service College does not sell, trade or rent any personal information to
others. Should you wish to unsubscribe at any time, please do so by email to enquiries@
civilservicecollege.org.uk or by post to Civil Service College Limited, 25 Queen Anne’s Gate,
London SW1H 9BU. Civil Service College may from time to time take photographs during
the training course for marketing purposes which may be reproduced in future materials.
If you do not wish to be photographed, please make yourself known to the photographer
at the time.
Governing law
These Terms and Conditions shall be deemed to be a contract made in England and shall
be construed and applied in all respects in accordance with English law and the parties
hereto submit and agree to the jurisdiction of the English courts.
Contact us
If you have any questions regarding your booking(s), please call us on 020 8069 9000 or
email [email protected]
www.civilservicecollege.org.uk
Training Course Booking Form
Please complete online and email it to us, or print out and post, see contact details below
COURSE DETAILS
Course Title
Code
Price
Date (1st choice)
Date (2nd choice)
£
DELEGATE DETAILS
Title
Mr
o
Mrs
o
Miss
o
Ms
o
Dr
o
Other:
Surname
Forenames (in full)
Job Title
Organisation
Phone Number
Email
(including gtn or national code)
Business Address
Postcode
Enabling
Independent
equal access
Additional requirements: e.g. dietary, equipment, a service relating to a disability.
o (Please tick if applicable)
Please contact me to discuss my requirements.
PAYMENT DETAILS
PAYMENT BY CREDIT - Please use this form to pay by
or
Cardholder’s Name
Card Number
Expiry Date
CVV Number (last 3 digits on back of card)
Cardholder’s Signature
Your signature on this form authorises us to charge the current fees to your card.
PAYMENT BY INVOICE
Name and Address for Invoice (if same as applicant, please tick this box)
Title
Mr
o
Mrs
o
Miss
o
Ms
o
Dr
o
o
Other:
Surname
Forenames (in full)
Signature
Organisation
Job Title
Phone Number
(including gtn or national code)
Email
Your Address
(if same as applicant, please tick this box)
o
Postcode
Your Customer Reference or Purchase Order Number
If your organisation requires a reference or purchase order number, please include it here.
Failure to do so could result in your application being delayed or cancelled.
RETURNING THE FORM
Send the completed form by email to: [email protected]
Or by post to: Civil Service College, Customer Services, 25 Queen Anne’s Gate, St James’s Park, London SW1H 9BU.
New Trainers Welcome
CIVIL SERVICE
COLLEGE WELCOMES
NEW TRAINERS!
Many experienced Civil Servants
or Public Sector workers have
gained a wealth of knowledge
and understanding about the way
that many departments, systems
or projects work. This knowledge
could be incredibly beneficial to
those in similar situations, facing
similar issues and challenges, and
feeling the same frustrations that
you once felt.
50 Civil Service College are always on the look-out for
new trainers who are interested in the opportunity
to put the skills and experiences they have gained
from their time in the Public Sector and Civil
Service to good use.
Whether you have experience that you think could
be beneficial to one of our existing programmes, or
you have an idea for a brand-new course to help
others benefit from your skill-set, we would love to
hear from you.
Please email me at
[email protected]’,
or call me on 0208 069 9000 to discuss
your ideas further.
For further details visit us at: www.civilservicecollege.org.uk
ONE SIZE
DOESN’T
FIT ALL...
Training programmes engineered
to meet your organisation’s requirements
Challenge us with your requirements - we have experts who
know your needs - designing, developing and working with
you to deliver the programmes you want.
Call us NOW on 020 8069 9000 or email
us on [email protected]
25 Queen Anne’s Gate, St James’s Park, London SW1H 9BU
www.civilservicecollege.org.uk
[email protected]
Bookings: 0208 069 9000