Business Promotion Consultants, Inc.
BPC SERVICES
Project:
Category:
Water Meter Change-out Services
Business Process Outsourcing
NAICS Code and
Description:
238220 – Plumbing, heating, and air-conditioning contractors
541611 – General management consulting services
NIGP Codes and
Descriptions:
910-60-00 – Plumbing, maintenance and repair
918-97-00 – Utilities: gas, water, electric consulting
961-56-00 – Program/project development and management services
UNSPSC Code
and Description:
72154200 – Instrumentation installation, maintenance, and repair services
80100000 – Management advisory services
Customer:
Washington Suburban Sanitary Commission (WSSC) Meter Shop
Prime Contractor: Business Promotion Consultants, Inc. (BPC)
Subcontractor:
None
Project Description
Water meters are the cash registers of a water utility. Water meters that fail to accurately
measure and report customer water consumption result in lost revenue for the water utility.
The Challenge:
The Work:
The Benefits:
While BPC was under a multi-year contract with WSSC, to supply residential and commercial water meters, WSSC discovered that approximately 6,000 meters installed in its
residential customers’ homes were failing to accurately report water consumption. WSSC
identified the meters’ physical locations. BPC’s meter manufacturer and WSSC agreed to a
meter change-out project, and agreed that BPC would remove and replace all 6000 meters.
BPC changed-out 6000 residential water meters located in 2 counties within the State
of Maryland. BPC developed the software that supported the change-out. The software
included integrated modules for customer account information, customer appointment
scheduling, plumber scheduling, job ticket generation, meter inventory tracking and management, and standard and customizable report generation.
BPC planned and executed the change-out project, established an in-house call-center
to schedule and track appointments with WSSC’s residential customers, and hired and
trained plumbers to do the actual change-out of the meters, some of which were located
inside and some outside of customers’ homes.
1) BPC completed the 6000-meter change-out in 6 months without any meters being installed backwards and without causing any property damage to customers’ homes.
2) BPC continues to sell and support the manufacturer’s water meters at WSSC and in
other local utility markets as opportunities warrant.
5028 Wisconsin Avenue NW, Suite 302 • Washington DC 20016
www. bpci.c om • 202-463-1900 • info@bpc i.com
© 2014 Business Promotion Consultants, Inc. All Rights Reserved