City of St. Joseph
SAW Grant Project
CMMS Vendor Matrix (Draft)
As of July 30, 2015
Criteria
eRPortal
Cartegraph
Cityworks
Initial Webinar
Follow‐up Webinar
Contact
3/17/2015
6/18/2015
Ed Garabian
3/19/2015
6/16/2015
Matt Cloos
3/26/2015
7/2/2015
Sean Savage (CISi)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes. In fact, Cityworks does not presume or impose a specific data model that would limit the assets that can be managed. The software can support virtually any asset via a flexible configuration and without requiring additional licensing.
Yes
Yes ‐ usually done with integration to CCTV
Yes. Cityworks has an optional CCTV Interface for PACP, which can accommodate the bidirectional flow of information. Likewise, the open structure and direct link to GIS data would facilitate additional options for historic data associations. Detailed requirements or requests would dictate strategy.
Yes
Yes
Yes
Yes ‐ attribute fields are also customizable
Yes. As mentioned above, Cityworks does not impose a GIS data model and therefore the City can design the attribute structure to support the business requirements of the City.
Ability to send notifications of work due, as well as upcoming PM schedule
Yes
Yes. Cityworks has an integrated calendar through which work can be visualized and dynamically managed. Additionally, Inboxes can be configured to display and sort by fields to drive work, including scheduled dates.
MEETS SAW GRANT REQUIREMENTS
Adaptability to Different Asset Types
Sanitary Sewer System
Storm Sewer System
Transportation System
Water System
Facilities
Equipment
Other
Ability to Incorporate NASSCO Ratings
Asset accessibility rating
Does it store the attributes for assets we need?
MAINTENANCE & WORK ORDERS
Creation of Maintenance Schedules
Ability to send automated schedules
Create Preventative Maintenance schedules based on condition, time, and usage
Create both asset and non‐asset work
Tasks can have a location, but a relocation isn't required
Create repeating work orders on a scheduled basis, and the tasks can be asset related or non‐asset tasks, or a mixture of each
Supervisory oversight
Yes
Yes
Yes
Yes
Yes, dashbaords and notification rules can be incorporated into Supervisory only views.
Yes
Yes. Each work activity, by default, can have multiple people associated with it, including a supervisor (Submit To) and a resource/worker (Dispatch To).
Assign work to a person or group of people
Easily reassign work from one person to another person or group
Access at different levels of management
Yes
Yes
Yes
Yes
Completion Bar
Yes
Yes
Yes. If the "Completion Bar" represents a mechanism to visualize work that has been completed (by user, crew, type, etc.). The Inbox offers a variety of views into the data, including tabular, graphic, map, etc. and can be setup according to user defined filters, such as status (open, pending, closed, etc.).
Priority Scheduling
Yes
Yes
Yes. All work activities can have a default priority set for them, but that priority may be manually overridden by the users entering or managing the work or, in some cases, may be dictated by the selection of a sepecific response to defined questions.
Yes
Yes
Yes. All work orders have a comments field that can keep a running log of notes with corresponding date & user stamps.
Creates Daily Work Orders
Ability to add notes
Track emergency repairs
Yes
Yes
Yes. Cityworks permissions can be managed at multiple levels allowing different users and roles access to different types of work activities or even different information on the same work activity (financials vs. hours).
Yes. Emergency repairs can, in fact, be a work order type with default information that corresponds to the inherent priority. Alternatively, custom fields can be configured to track/flag emergencies.
City of St. Joseph
SAW Grant Project
CMMS Vendor Matrix (Draft)
As of July 30, 2015
Criteria
eRPortal
Cartegraph
Cityworks
Track regular scheduled maintenance
Yes
Yes
Yes. Any work order can be configured as preventive or cyclical maintenance based on a user definable repeat cycle (every x months, once again in x months, etc.). Likewise, as we discussed during the demo, Cityworks can accommodate asset readings (runtime hours, pressure, miles, etc.) that can be used to trigger work activities. Even more, through the optional Metrics API, this process may be tapped leveraged through integration to such things as fuel systems, SCADA systems, etc.
Track costs incurred
Yes
Yes
Yes. Cityworks can track both estimated and actual costs (including differential summaries) for equipment, labor and materials.
Yes
Roll‐up multiple tasks/work for Project Level Tracking
Ability to Adjust Cost Structures
Yes
Multiple/Past Year's Labor Rates
Yes
Yes
Yes. Cityworks can be configured for base rate, plus alterntives such as overtime, holiday, standby, shift differential, etc. Each alternative rate can be a fixed number or a ratio of the base rate. Any work recorded will be tracked at the rate defined at the time or recording. Updates to rates will affect tracking from that point forward.
Use of Michigan Vehicle Rates
Yes
Yes
Yes. Rates can be imported and associated with assets as appropriate. The mechanism for managing those rates and keeping them up to date will depend on the relationship between City data/identifiers and the source of the rates, but may include some database scripting behind the scenes for efficiency, although the administrative interface will work for individual changes.
Request Management
Take requests from phone, walk‐in, smartphone, and website
Interface for both internal and external requesters
Ability to associate duplicate requests to the same request
A single request can have multiple tasks associated to each
TECHNOLOGY
Ability to Link to Mobile Phones/Tablets
Yes (no 3rd parties required)
Yes Yes
Yes
Yes, support for iPad, iPhone, Android.
Yes
Yes
Yes ‐ SaaS and On‐premise are available
Mobile allows for creating new assets, editing existing asset location and attributes, create asset and non‐asset tasks, view variety of basemaps
Software as a Service (SaaS) ‐ Hosted Application and Data
Yes
Client Server
Compatible with
ESRI Products (GIS Software)
BS&A (Municipal Software)
Redzone Robotics, IT Pipes, etc…
Telog, Wonderware (Already in Use by St. Joseph)
Yes. Cityworks offers multiple modes of access for a mobile work force, including a Field Mode for users who want and can support access to the primary web interface as well as native mobile applications (iOS and Android, which come with an additional license fee).
Yes. Cityworks does offer a cloud hosted solution, however, based on some of the discussions with the City and the potential integrations and eventual customizations, a locally hosted (on premise) solution would likely be more flexible and therefore preferred.
Yes. As a web based solution, the databases (both Cityworks and GIS) would be centrally located on the supporting server infrastructure and accessed via a distributed user base through standard browsers or the native applications.
Yes
Yes ‐ bi‐directional integration
Yes. Cityworks is widely known as the most GIS centric asset management system and has been built directly on top of Esri's technology since the company's inception. Current releases leverage ArcGIS for Server technology to support the location based elements of the software. The tight integration alleviates any synchronization overhead (eliminating the potential of de‐synchronization) and eliminates redundant data storage (the geodatabase is the authoritative source for all location data).
Yes
Yes
Yes. Cityworks is an open system and can be integrated to other systems via an open web service‐driven architecture. The limitations are typically more a constraint of the external system and may sometimes integrate via URL links rather than actual transfer of data.
via PACP interface
Yes
Yes, via OPC or ArchestrA
Yes
Yes. Cityworks has integrated with 3rd party CCTV inspection software including IT Pipes. More generally, Cityworks can interface with all CCTV inspection software that utilize the PACP format.
Yes. Cityworks is an open system and can be integrated to other systems via an open web service‐driven architecture. City of St. Joseph
SAW Grant Project
CMMS Vendor Matrix (Draft)
As of July 30, 2015
Criteria
Roadsoft
Customization
eRPortal
Cartegraph
Cityworks
Yes
Yes
No. Currently Cityworks only integrates with MicroPaver for pavement analysis
User Profiles, Forms, reports and nomenclature can all be customized.
Yes
Yes. Cityworks can be customized at multiple levels, whether through the administrative tool to configure variable menus, or through underlying XML configuration to alter the interface (show/hide fields, rearrange the sequence of information panels, even override behaviors) and tailor the experience to the end user.
Yes
Yes
Software is web‐based and written in HMTL5
Cross‐browser compliant
User Centric
Yes ‐ each user can customize their own screens
Yes ‐ system remembers the users settings, even after upgrdes
Yes
Persistence Technology
Automatic Email notifications
USER FRIENDLINESS
Easy Navigation of Site
Yes
Yes
Layout of Home Screen
User or Group Profile configurable.
Yes ‐ Homescreen is a Dashboard
Simple. Upon login users are presented with an inbox of their configuration and a simple navigational tool bar across the top. The rich functionality is exposed incrementally as the user drills deeper into the application pages, forms and tools.
yes, via assets, work orders management, work order completion, Proximity based PM creation, and service/work order creation.
Yes
Yes. Cityworks is known as the most GIS centric asset management solution, with an embedded map that pulls data dynamically and directly from the authoritative GIS database (no redundant storage within the AMS). The spatial functionality is integrated throughout the workflows and not just limited to the map, such as dynamic geocoding of inputted addresses, spatial representation of inboxes (work activities), spatial analytics, etc.
Yes
Yes
Yes. The flow of information within a given form is natural (also customizable) and the flow between forms as users create related work activities is preserved through linked relationships. Hence, a service request can spawn a work order which can have an associated inspection and users will be able to interact with and navigate between the events naturally.
Via our user profile utlity, you can make the interface, even at field level, as simple as you want.
Easy‐to‐use
Very easy given the depth of functionality. With increased exposure, users tend to dig deeper into the functionality, but the system is usable very quickly and intuitively for core work processes.
Yes.
Yes
Yes. As mentioned above, the user interface can be customized to alter the degree of user friendliness by exposing only the fields necessary for the user's role. That is, more supervisory users may see the full wealth of information for any given work activity, whereas a field user may only need to see the basics such as description, location and tracking fields.
US based, east coast time zone.
Dubuque, IA
Cityworks leverages a partner network (including GISi) to facilitate the implementations of their software so that they can focus on continuous software and product development. But, all software technical support is provided directly through the Cityworks support network, which is comprised of multiple centers (Utah, Wisconsin, Texas, Indiana).
Yes. US based, east coast time zone.
Yes ‐ 95% live call rate on support
Map View of Assets (how does it link with GIS)
Does the flow from section to section match "work flow"?
Does it feel complicated or easy to use?
Customization
CLIENT SERVICE/TECHNICAL SUPPORT CAPABILITY
Location of Technical Support
Dedicated/Accessible Customer Service Representatives
COST/PRICING
Yes. The application is designed with one primary and persistent navigation bar across the top through which all core work can be managed or accessed. A data panel presented on the left of the screen and a map (optionally) displayed on the right keep the interface simple. The depth of interaction from there depends on role and interest.
Cityworks support is available in a variety of formats including: by email, phone, interactive web meetings, and VPN connections. Additional support is available for reference via the client website (mycityworks.com).
City of St. Joseph
SAW Grant Project
CMMS Vendor Matrix (Draft)
As of July 30, 2015
Criteria
eRPortal
Cartegraph
To be determined
Cost is based on a per‐user basis,
or Unlimited Licensing Agreements (ULA)
are available. Cartegraph also develops,
implements, and supports our own
software. 3rd Parties are not used to
implement our software. Cityworks
To be determined based on details that will come from further discussions.