FCD insight
For a Healthier Future
VOLUME #1 ISSUE NO#1 JUNE 2016
HAPPENINGS IN THE WORLD
OF FORTIS CLINIQUE DARNÉ
Innovative Lab – Page 5
Biolitic laser for high anal fistula,
a first for the clinic – Page 7
First in Pediatric Urology in Mauritius
Page 9
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FCD Milestones
1953
In 1972, following Dr Darné’s appointment by
the Mauritian Government as ambassador of
Mauritius to France, the clinique was taken over
by a private company and started trading as
’THE MEDICAL AND SURGICAL CENTRE LTD ’
1972
Founded in 1953 by Dr. Francois Darné, a highly
respected surgeon, the clinique initially had a
capacity of 12 rooms and one operating theatre.
In 1996, renovation work was
carried out and the facility
reverted to its former trade
name, Clinique Darné.
The Emergency Department and
the pharmacy were both renovated
in October 2009.
The Nest for Newborns, was
also launched. It comprises the
Well-Baby Unit and the Neonatal
Intensive Care Unit (NICU) which
consists of two levels of care NICU Level I, Level II, Level III
Official launch of the Dentistry
Department. The launch ceremony
was conducted by the Minister of
Health and Quality of Life, Lormus
Bundhoo. The new dental clinic
is headed by Dr Jerome Bhunjun,
senior dental surgeon.
Launch of PHC Lounge/
Vaccination Centre
Upgradation: Launch of state-of-the
art Cath Lab
Launching of 60 years and
beyond for FCD
60 years anniversary
First Bioresorbable Vascular Scaffold
(BVS) implant in Mauritius done at FCD.
1996
2009
2009
In January 2009, CIEL Group joined hands with
Fortis Healthcare Ltd. and was renamed Fortis
Clinique Darné.
In November 2009, Fortis Clinique Darné
introduced its new cardiac surgery team, that
was further strengthened with the expertise of
Fortis-Escorts Cardiac Program from the Fortis
network.
2009
2009
2011
2011
Physiotherapy and Rehabilitation Centre
2011
www.fortiscliniquedarne.com
2012
2013
2013
2013
2012
2013
2013
Launch of the new FCD Websitewww.fortiscliniquedarne.com
Launch of Endoscopy Suite
Renovation and relocation of 6-bedded
Dialysis Centre.
Expansion of services – North Satellite Centre
2014
Introduction of Lasik Laser Surgery Unit
New training centre at Duval house
Inaugurated by Mr. Ashish Bhatia, the
Executive Director of Fortis Clinique Darné.
2014
2015
Upgradation of 13 Bedded ICU
2015
Launch of Vascular & Thoracic Surgery Unit
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IN THIS ISSUE
From the COO’S Desk • • Page
What’s new • • Page
Infection Control • • Page
Clinical Excellence • •
4
5-7
6
Page 7
Doctor Connect •
Code Blue Management Training •
Featured Article •
A day in the life of a Nurse • • Page
8
Floor Coordinators •
Team Networking • •
Page 9
Cancer Screening in collaboration with CANMA •
Special feature • •
Page 10
In the limelight •
We are what we eat • • Page
11
Patient’s Voice •
Best Patient Feedback •
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From the COO Desk
Dear Friends of Fortis,
It gives me great pleasure to share with you my thoughts for this inaugural
issue of ‘FCD Insight’. This quarterly newsletter will be your window to the
world of Fortis Clinique Darné.
I invite you to flip through the pages to find out more about the recent progress we’ve been
making across the organization with your invaluable contribution. Our clinicians, paramedical,
administrative and support services team have not stopped working assiduously for the past
months to cater for the high occupancy while ensuring that our patients receive the best
possible care. You will also be able to browse through new campaigns we have launched across
the year and patient testimonials which pay tribute to your hard work and commitment.
The past year has been a formidable one for the organization. The challenges we have faced
together made us realise there is a lot more to achieve and many more opportunities to deliver
quality healthcare. I am certain that we will be working collectively to continue to strengthen
our position this year.
Thank you for your unrelenting determination and dedication.
Happy reading!
Unnati Negi
Chief Operating Officer
Our Management Team
Mrs. Unnati Negi
Dr. Ashish Sharma
Mr. Dhiraj Buruth
Chief Operating Officer
Head Medical Services
Head of Finance
Mr. Andy Hau
Head Marketing
Ms.Yajna Seewooruthun
Human Resource Manager
Head of Patient Care Services
Mr. Arun Sethi
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Head of Support Services
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Mr. Vikram Dookayka
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What’s New
2015 was a year filled with developments for the Clinic: new services,
new treatments and regional exposure were the major accomplishments.
Here is our year in review:
International Accreditation
Since 2015, our lab has started working towards ISO15189: 2012 accredition. It is used by Medical
Laboratories to assess, review and develop their quality management systems for competence. This
international accreditation ensures that FCD effectively delivers and support patient care through the
quality and competence assessment. It is an important milestone for FCD to be ISO 15189:2012 accredited.
Innovative Lab
In the fast-changing environment of lab tests, we strive to ensure
that our patients always get the latest technology available. Here
is a list of the new tests which have recently started in our lab:
• C-Peptide test for the diagnosis and treatment of patients with abnormal insulin secretion
• Blood Culture test for the detection of micro-organisms in blood
• Homocysteine blood test for heart disease, stroke, arterial and venous thrombosis as well as atherosclerosis
• RA33 test for early detection of Rheumatoid Arthritis
• Auto Immune Antibodies Screening for detection of 17 autoimmune antibodies
• ENA profile for the diagnosis of connective tissue diseases
• C3 and C4 for the diagnosis and monitoring of acute rheumatic fever
• Urea Breath Test for detection of H Pylori
• Thin Prep Pap Test (pap smear) for cervical cancer
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Urodynamics
Our Urodynamic Lab is available for a series of specialised
tests that help diagnose the functional problems of the
urinary system. The urodynamic evaluation is recommended
when a disorder of the function of the urinary bladder or the
controls of urine is expected.
The urodynamic test include one or more of the following
procedures:
•Uroflowmetry
•Cystometry
•
Electromyography (EMG) for sphincters
•
Pressure flow studies
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Insurance Desk
Launch of Vascular
& Thoracic Surgery
Clinic
Our “Insurance Desk” was implemented in 2015. This new concept consists
of a dedicated area where insurance companies’ representatives can interact
with the insured who receive a personalised service from their insurer. It
includes assistance throughout the admission and discharge process as well
as advice on the level of coverage available.
ONE VISIT
DENTISTRY!
Patients suffering from thoracic and vascular conditions can
now benefit from our brand new department, the Vascular &
Thoracic Surgery Clinic. This new service provides care for patients
suffering from trauma or disease within the chest walls or with
vascular deficiencies and will cover all related surgical activities.
A talented panel of senior consultants support Dr. Veerapen to
ensure a proper follow up post surgery.
Infection Control
Esthetic ceramic crowns or partial crowns in a single visit.
Ask me about CEREC.
NO UNPLEASANT
IMPRESSION MATERIAL
NO BOTHERSOME
TEMPORARY PROSTHESIS
THE MEDICAL & SURGICAL CENTRE LTD
HEAD OFFICE: Georges Guibert Street, Floréal 74111, Mauritius
Tel: (230) 601 2300 | Fax: (230) 696 3612 (Administration) / (230) 696 1209 (Medical)
FCD NORTH: Office C, C0 – 05A & C2 – 204, La Croisette Mall, Grand Bay, Mauritius
Tel: (230) 601 2300 | Fax: (230) 269 6224
Email: [email protected] | www.fortiscliniquedarne.com | www.facebook.com/fortiscliniquedarne
24/7 Emergency and Ambulance Services: Dial 118
CEREC, a new smile in one visit!
Our latest service is the launch of the CEREC (Chairside Economical
Restoration of Esthetic Ceramics) method within the clinic. This longwaited-for method of CAD/CAM dentistry provides amazing single
tooth restorations to the patient who gets results and a new smile
in only one visit!
Infection control training provided to FCD employees.
An infection control committee was set up at FCD where infection
control training was provided to FCD staffs from the 24th to the 26th
of August 2015 to improve hand hygiene practices among health
care workers and improve compliance with recommended barrier
precautions. On this occasion, FCD was delighted to welcome Dr
Murali Chakravarthy, Chairman of the Central Infection Prevention
and Control Committee of Fortis Hospitals in Bangalore and also
Director, Clinical Affaire Director, Department of Anaesthesia, Critical
Care & Pain Relief to conduct the training.
Topics covered during the training were:
Composition of HIPAC Team, universal precautions, hand hygiene,
biomedical waste disposal, isolation and quarantine, prevention
of HAIs, environmental disinfection and cleaning, blood and body
fluid exposure (including sharp injuries), CSSD, operation theatre,
benchmarking and QIP in infection control.
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For appointments, please call on 601 2300
on weekdays from 09 00hrs to 17 00hrs
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Clinical Excellence
Doctor connect
2015 was a year where we had many
“firsts” for our Clinic.
An innovative
dysfunction
treatment
for
erectile
Dr Balbir Verma, Urologist at FCD provided a new treatment
to a patient suffering from sexual dysfunction. Previously
treated by medication, the patient was proposed vacuum
erection device which is a prostatic implant. The surgery
was a success and the patient is now able to reverse the
issue of erectile dysfunction at will.
Biolitec laser for high anal fistula
Much to the relief and benefit of patients, FCD introduced
Biolitic Laser for treatment of hemorrhoids and fistulas.
This treatment is very safe as it prevents the damage of the
sphincter with gentle removal of fistulas. Implemented by
Dr Abbasakoor, Consultant General & Colorectal Surgeon,
this successful treatment is the most recent and innovative
one at FCD concerning Coloproctology.
Keeping up to date with medical advances and
progress.
With the aim to keep our doctors from different faculties
updated about the constant changes in medical practice, a
series of clinical meetings are held at the clinic on a monthly
basis. The doctors’ talks include an introduction on the latest
innovation/case and a presentation on the chosen theme or
technique.
The latest talk, a presentation on “Normal Pressure
Hydrocephalus – a treatable cause of altered
neurological status” was held on the 5th May,
presented by Dr Vikash Rambhujun (Resident
Medical Officer) and moderated by Dr Hemraz
Boodhoo (Neuro Surgeon).
Bariatric Surgery
EP Support program for cardiac patients
Those suffering from heart failure now have their own
support group where they can share their experience and
the everyday life challenges that these conditions imply.
The group that was launched in October is superheaded
by Dr Aparna Jaswal, Electrophysiologist from the Fortis
Escort Heart Institute in New Delhi – who travels regularly
to our clinic for pacemaker surgeries and consultations.
Code Blue Management Training
FCD implemented Code Blue Management Training in March
2016. The aim of this training is to provide standard guidelines
to Code Blue Team members for an organized efficient
response, to a cardio pulmonary arrest situation within the
clinic. As at date, approximately 33 nurses have already been
trained. Staffs are required to understand the protocols
and procedures where they can effectively intervene in case
an emergency situation arises. After 3 weeks a procedure
performance check list is distributed amongst those who have
undergone the training to ensure that they have grasped the
whole concept of Code Blue Management. This evaluation
ensures that each member manages the situation efficiently
on site and are well aware of the procedures and protocols.
To ensure quality care during Emergency situations, every 3
months a session on Code Blue Management is provided to all
Code Blue Team members.
Featured article
The Emergency Room : On the alert 24 hours a day (The
expression is “on the alert”)
Working in the ER requires physical endurance, mental acuity
and the ability to maintain a clear head in stressful situations.
Fortis
Clinique
Darné
Emergency
Department can become a hectic place very
rapidly. The department is operational 24
hours a day, all year round. Mr. Izaad Pondor,
Ambulance in Charge of this extremely busy
place; works with 46 staff members ranging
from qualified ER nurses, ambulance nurses
to drivers and porters.
With as much as
2200 patients per
month, ER can be a
chaotic place where
effectiveness and
rigour are key success
indicators.
The need to prioritise
During a shift, the staff on duty sees dozens of patients with wide range
of symptoms and injuries. They need to be able to identify serious or
life-threatening symptoms, for example heart attacks, strokes, road
traffic accidents and act promptly. Priority is given to patients with the
most serious conditions - a process called triage.
The facilities and services
Patients may attend the Emergency Department on their own or in
ambulance. FCD provides an Advanced Cardiac Life Support MercedesBenz ambulance that is equipped with state-of-the-art facilities. The
ambulance is always on standby to meet any emergency situations. On
average, the FCD ambulance conducts up to 7 emergency trips per day.
three Ambulances – two at Floréal and one at Fortis Clinique Darné North.
ER has a crucial role to play in saving lives during emergency situations.
The department comprises of a plaster room, a procedure room and 3
observation rooms. The premises are equipped with “state of the art”
equipment for an emergency intervention.
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Dr Aashish Shah, Bariatric surgeon at Fortis Health India,
delivered a presentation on Obesity - A surgical perspective
in October. Our patients presenting with severe obesity will
now have a new option for treatment (Bariatric Surgery)
and management of this life-threatening condition. We
are in the process of setting up a unit at FCD.
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Floor Cordinators
Izzad Pondor
Ambulance in charge
My Role
My role cannot be defined
in one word, as I do so
many
different
things.
As Ambulance in Charge,
I am responsible of the
overall
supervisory
work
for ambulance, driver and
ER nurses, as well as clinical
supervision on weekends. I
oversee the proper operations
of the clinic in the absence of
the Chief Nursing and Deputy
Chief Nursing.
I am also in charge of the international patient repatriation by
ambulance. In addition to these, I help out with Marketing for
events coverage, the validation of medical supplies, as well as the
catering for staff.
How I got there?
I was recruited as a student nurse in 2003 where I worked on Level
4. Three years later, I got my registration as general nurse and
worked in Operation Theatre, Level 2 and Level 3 until mid 2009.
From there, I shifted to ER where in 2014 I was promoted to Deputy
Head of Department and in charge of the Ambulance. Since 2015,
I have been promoted as Head of the Department.
My typical day at work
A new service to enhance patients’ experience at FCD
Your Comfort, Our Priority
We understand that no one likes or chooses to spend time in
a clinic. To ensure that all the needs of the patients are taken
care of; FCD introduced Floor Coordinators on each ward in
August 2015. Acting as the link between the patient and all
services of the hospital, the floor coordinators attend to all
the queries of our patients to ensure that all their concerns
are addressed promptly. For example, they liaise with the
Billing Team for an efficient discharge process along with
the Medical Team for any medical issues or with the Dietetics
Department for any concerns on food.
Floor Coordinators are a recent addition to the Patient
Welfare Team; all part of Patient Care Services.
The position was implemented in 2015 and the service is
provided by:
• Brinda Taukoordass - Floor Coordinator Level 2
• Sara-Jane Rouget - Floor Coordinator Level 3
• Neelam Babooram - Patient Coordinator Level 1
• Caroline Marie - Patient Welfare Officer Level 4
There is no really such thing as a typical day in the ER. My day starts
with planning and organisation of the day’s schedules. I make sure
to welcome each patient individually to understand their concerns,
which in turn helps me to proceed to triage and deal with all the
procedures of admission and discharge.
With my busy schedule, I always find time for meetings, trainings,
counselling my staffs, as well as replying to patients’ queries.
The moment I will always remember
New Empanelment
Dr Shiv Anand Hemun Seegobin
Internal Medicine Specialist/Geriatrician
Dr Reuben Pillay Veerapen
Thoracic & Vascular Surgeon
After 11 years of dedicated work, I was extremely happy to be
nominated Nurse of The Year 2014.
Dr Krisma Gowrydoss - Nangu
Radiologist
One thing I would like to change about my work
Dr Jhugroo Vishan
Paediatrician
It would be great if the cold cases and the Emergencies could be
separated to provide better care and service to the patients.
Dr Dharamraj Luchmun
General Surgeon
What I love most about what I do
Dr Ledesma Robert
Endocrinologist
Dr Aruna Ramdaursingh
Dermatologist
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Our long shifts and the number of patients do make my experience
in ER one of the most challenging in health care. However, I really
enjoy the direct contact I have with patients and the diversity of
the cases. I must admit I like the adrenaline rush I get when I tackle
an emergency.
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Team Networking
From left to Right :
Mr Jean Pierre Dalais (‎Executive Director at Ciel Ltd), Mr Bhavdeep
Singh (CEO, Fortis Healthcare Limited), Mr Jérôme De Chasteauneuf
(Non-Executive Director & Head-Finance at Ciel Ltd.), Mrs Unnati Negi
(COO, Fortis Clinique Darné), Mr Sukhmeet Singh Sandhu (Director,
Fortis Healthcare (North))
An evening of sharing
Reputed for its tradition of providing personal and dedicated care, Fortis
Clinique Darné has been the market leader in the private healthcare sector
in Mauritius for the last decades. With its association with Fortis Healthcare,
India’s largest healthcare chains, it continues to further strengthen its leadership
position by reinventing itself to provide the best of healthcare in Mauritius, by
combining ‘Clinical Excellence’ with ‘Compassionate Patient Care’.
In 2016 we had the opportunity to welcome Mr Bhavdeep Singh, CEO,
Fortis Healthcare Limited & Mr. Sukhmeet Singh Sandhu, Director, Fortis
Healthcare (North). They were at FCD from 21st to 27th Feb 2016. Fortis
Clinique Darné offered a platform of interaction for our renowned
specialists through a Networking Cocktail held on the 25th February 2016
at La Clef des Champs, Floréal.
This initiative is a testament to the continuum of care provided by Fortis
Clinique Darné and to our continuous endeavour in raising the level of care
on the island. The Networking Cocktail was attended by over 50 guests
of which the majority were the finest family of experienced healthcare
professionals, our FCD doctors, FCD Board Members and FCD Management
Team to share their vision for FCD’s progress towards excellence.
Cancer Screening In Collaboration with CANMA
Fortis Clinique Darné in collaboration with Cancer
Association of Mauritius (CANMA) organized a screening
for the general population on the occasion of World Cancer
Day at Mauritius Gymkhana Club, Vacoas. The event had
as objective to create awareness on Cancer and motivate
the general public to adopt a preventive approach to their
health. FCD’s team comprising of doctors and nurses
ensured the screening of all those who were present. The
event was highly successful earning the biggest crowd at
FCD’s stall with more than 200 citizens from all over the
island within only 5 hours while many of our competitors
were also present.
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Special Feature
First in Pediatric Urology in Mauritius
Dr. Kevin Teerovengadum, Pediatric Surgeon at Fortis Clinique Darné recently performed two complex interventions in pediatric
urology that were carried out for the first time in Mauritius. The first intervention was on the ‘urethra posterior valve’ on a baby of
40 days that weighed only 3kg. The condition is an irregularity of the canal transferring urine from the bladder outside the body,
which is usually obstructed at birth. Babies with this condition were diagnosed after a prolonged time and this normally resulted
in damaged kidneys. A ‘vesicostomy’ was carried out where the canal was unblocked during the first intervention itself. Our little
patient spent only 2 days at FCD after the surgery and he is absolutely fine.
Another First in Mauritius, this second innovative surgery was carried out on a girl of 6 years diagnosed with vesicoureteral reflux.
It is an abnormality where the urine returns to the kidney, causing urinary infections. Previously considered as a complex surgery,
the patient was required to stay at the clinic for several days. With the ambulatory surgery where an ‘endoscopic technique’ was
used, the child was able to return home on the same day after her intervention. The surgery lasted only for half an hour and it was
a success. Since the surgery, the child not contracted any urinary infection.
Current Campaign
In the Limelight
A new concept was launched by
the Marketing Department: “A
nu mett enn dialog”. Created in a
spirit of information sharing and
awareness, the concept includes public
and free talks by our doctors once a month on different
themes. All the editions were positively received by the
public and the concept is already very popular.
Clinical Excellence and
Compassionate Care,
Our Ethos
OWN IT, LIKE IT & SHARE IT
www.facebook.com/fortiscliniquedarne
O ur Facebook Fan page has been totally revamped to make
it more dynamic and attractive! The page now features
posts published daily providing general information about
our clinic, marketing campaigns and health tips. Visit our
brand new page here:
(www.facebook.com/fortiscliniquedarne)
New Communication Platform
A series of screens can now be seen around strategic
areas of the clinic. These screens act as a new platform
to communicate the services of the clinic - Marketing
Campaigns, PHC Packages amongst others.
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Reputed for its tradition of providing personal and dedicated care, Fortis
Clinique Darné has been the market leader in the private healthcare sector
in Mauritius for the last few decades. For more than 60 years Fortis Clinique
Darne has been the trusted partner of Mauritians. With its association
with Fortis Healthcare, India’s largest healthcare chains, it continues to
further strengthen its leadership position by reinventing itself to provide
the best of healthcare in Mauritius, by combining ‘Clinical Excellence’ with
‘Compassionate Patient Care’.
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We are what we eat
Patient’s Voice
IL ON GUÉRIE
MON MARIE
VOAHIRANA
RAHIMALY
One serving of papaya will provide you all the
vitamin C that you need in one day
Papayas, “The fruit of the angels”.
TROP TOP CETTE
CLINIQUE FORTIS
DARNÉ
MICHAEL
PASCAL
The sweet and butter-like consistency ripe fruit is eaten raw, without
skin or seeds while cooked in curries or jams when unripe. A 100 gram
serving of papaya will provide you all the vitamin C that you need in one
day, around 43 calories and a moderate source of folate. Otherwise, it
has negligible content of nutrients!
UN GRAND MERCI
POUR TOUTE L’ÉQUIPE
DE LA CLINIQUE!
MIREILLE
RAJAO
But did you know that:
• The black seeds in the center of a papaya are edible and have a spicy, peppery taste
• Papaya plants are not trees, but giant herbs
• Papaya contains an enzyme, papain that can be used as a meat tenderizer. Papaya seeds and leaves have been used for medicine in traditional medicine in tropical cultures
Best Patient Feedback
Validated by
Faheema Korumtollee, Dietician
“The Truth About…”
Aphasia
Aphasia is a condition that affects a person’s ability to
communicate (express and understand language, both verbal
and written). Aphasia typically occurs suddenly after a stroke or
a head injury. But it can also result from a slowly growing brain
tumour or a degenerative disease. The severity of communication
handicap depends on the site and extent of brain damage.
Once the underlying cause has been treated, the primary
treatment for aphasia is speech and language therapy that
focuses on relearning and practicing speech and language skills
and using alternative or supplementary communication methods.
DID YOU KNOW?
Family members often participate in the therapy process and
function as communication partners of the person with aphasia.
World Head Injury Awareness Day is celebrated on 20th March.
Name: Mathew
Prasanth
Date Joined: 27/09/2014
Years of Service: 1 year of service
Job Title: Nursing Officer
Nominated as nurse of the Year 2015 for the excellent feedback
FCD received from several patients. He shows good commitment
and dedication towards patients and Doctors.
His work on Level 2 focuses a lot on delighting our clients and
ensuring that all their needs are met.
Validated by
Dr Rachna Gopal,
Speech Therapist
Contact us on ext 643
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Suggestions to
improve our FCD
Experience
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THE MEDICAL & SURGICAL CENTRE LTD
HEAD OFFICE: Georges Guibert Street, Floréal, 74111, Mauritius
Tel: (230) 601 2300 | Fax (230) 696 3612 (Administration) / (230) 696 1209 (Medical)
Email: [email protected] | www.fortiscliniquedarne.com | www.facebook.com/fortiscliniquedarne
24/7 Emergency and Ambulance Services: Dial 118
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FCD NORTH: Office C, C0 - 05A& C2 - 204, La Croisette Mall,
Grand Bay, Mauritius Tel: (230) 601 2300 | Fax: (230) 269 6224
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