Effective Business Presentation Skills
Objective
This objective of this programme is to provide the delegates with a structured process to
developing their presentations and a “true to life” climate within which to practice their new
skills. The programme is very practically orientated.
Outcomes
On completion of this part of the programme the delegate will be able to :
- Prepare for a presentation in simple effective steps
- Set up the presentation environment even when in unfamiliar surroundings
- Effectively use appropriate presentation tools for example, Powerpoint, handouts ( this
does not include the actual making of slides ) It is assumed that the delegates already are
familiar with the Powerpoint programme
- Develop personal techniques in order to build confidence and come across in a highly
professional manner.
- Be in control of the presentation at all times
- Develop the "tricks of the trade " in their personal presentation skills.
- Use the power of the voice, eye contact, gestures, body language and choose the right
words.
- Set the desired climate for the presentation upfront
- Deliver a clear concise message and ensure " buy in "
- Gain acceptance from the audience and end on an appropriate note
- Manage difficult questions
- Manage post presentation situations
- Self evaluation " How did I do ? "
Detailed outline of programme
- What is a presentation ?
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Success stories
- Preparation
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What is your value proposition ?
Competitive edge ?
What do you want to achieve ?
Cear objectives - where are you going ?
What do you want the listeners to do ?
How do you want to feel ?
Use the concept of SMART
Structure of your presentation
Process to total message
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Introduction
Body of presentation
Conclusion
Questions
How to add detail
How to review Speakers notes
Rehearsal
Getting the business
Discipline - how you will fail without it
- Determining the Presentation environment
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Logistics
Using PPT, OHP, flipchart, white board
Travel time
Type of venue - questions to ask
Checking equipment, fixing it, back up
Time to set up
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Preparing for the worst
- Visual aids
Understand the advantages and disadvantages of :
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Handouts
Powerpoint
Overhead Projector
Flipchart
White board
A picture paints a thousand words
Basic rules to adhere to
Pitfalls
Best advice - worst mistake
- Personal skills
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Perception is reality
4 skills of a good presenter
Make it easy
Dealing with nerves and fears
Presenting in line with the size of the audience
Organisation of physical environment
Believe you can! Be YOU
Past results
Building enthusiasm
Dealing with success, failure, rejection
The five greatest fears of presenting
Learning how to relax
Delivering an impromptu presentation
How to think on your feet
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- Presentation skills - tricks of the trade
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Visual impact of YOU
Branding yourself
Ensuring the correct posture, dress, body language, movement etc
Gestures
How to use the podium, lecturn
Choosing the right words - How you put it across
Unexpected accidents / incidents
The power of the voice - capabilities / pitfalls
Exercises for the voice
Tone, articulation, inflection, audibility
Using Microphones / amplifiers
- Presentation skills- establishing rapport
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Getting your timing right
Using humour appropriately
Using eye contact
Creating and maintaining rapport with your audience
- Basic principles of " putting it across "
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Understanding your audience
The power of a good start
Using a dramatic beginning / ending
How to get the main message across
Use “KISS”
Gain acceptance- win over difficult individuals
End on an appropriate note
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- Involving the audience – Questions
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Why allow questions ?
Develop listening skills
When to take questions, prompt questions
Handling questions and objections (TRACT)
Staying in control
Dealing with difficult questioner styles
Question checklist
- Evaluation - How did you do ?
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Meeting your own expectations
Presentation performance checklist
General improvement tools
Having fun
Acknowledge your weaknesses
Being aware of irritating habits
COURSE DURATION
This programme will run for 3 days if all the material is used. We strongly recommend that all
the topics are presented but we can remove some if the bank requires the training to be
completed in a shorter time.
Please note that there is no formal examination at the end of the programme and assessment
will be done during the programme as delegates do formal presentations.
TARGET AUDIENCE
This programme will be of great benefit to anyone in the bank who is required to do formal
presentations to clients as well as anyone charged with the responsibility of negotiating with
clients.
Please note : This programme can be run together with the programme “Winning Negotiation
skills” as a 5 day programme
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