Santiago de Chile
Seminario sobre « Transporte y política aérea »
16/06/2015
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Content
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NUEVO PUDAHUEL CONSORTIUM
CONCESSIONS QUALITY CONTROL REGULATION
KEY SUCCESS FACTORS
Nuevo Pudahuel Consortium
Transaction main features
Consortium Structure
 Historical background
CONCESSIONAIRE
45%
+
1998: First 15-year concession awarded to SCL
2013: Extension of the concession until 30th
Sept.2015
CHILE
40%
+
15%
CONSTRUCTION JV
 New concession
50%
Note 1: Original members of SCL consortium: Agunsa, Grupo ACS, FCC, Vantage Airport Group (Vancouver)
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Santiago
20-year concession period from 1st October 2015
Concessionaire to receive all aeronautical (excl.
landing charges) and commercial revenues and pay a
% (bid parameter)
Works to increase capacity from 15m to 30m
passengers (new international terminal,
refurbishment of existing terminal)
Further expansion of 15m passengers, if a capacity
threshold is reached, can be required (compensated
by the State)
+
50%
1
Aéroports de Paris Group Overview
■ Aéroports de Paris is a leader in the Airport Industry :
invests, designs, operates, supervises, construction airports over 4
continents
■ 70 years of airports experiences,
■ 37 airports directly or indirectly operated for a total of 229 million
passengers worldwide,
■ Two subsidiaries for international expansion :
 ADPM operates 22 airports worldwide :
• 13 airports managed in Mexico : Culiacan best small airport Latin
America and Caribbean in 2014,
• Amman (Jordan): best airport in the middle East in 2014,
• Mauritius: best airport in Africa in 2014.
 ADP Ingénierie (design and engineering): +500 projects in 80 countries
(Brazil, Panama; China; Qatar; U.A.E; Ethiopia, etc.) .
■ 92.7million passengers handled in France
■ Two airports among the top five airports in Europe :
 Paris-Charles de Gaulle : 64 million passengers in 2014.
Skytrax Awards : TOP 5 airports for shopping TOP 10 for services
 Istanbul Atatürk : 57 millions passengers
■ TurnOver : €2.75 billion in 2014 / Net Income : €305 million
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Paris-Charle de Gaulle Airport \ France
Aéroports de Paris Group: International footprint
13 Regional airports in North
and Central Mexico (25.5%)
 14.7m pax
 Operator & strategic partner
France
 Paris-CDG: 63.8m pax
 Paris-Orly: 28.9m pax
 Owner and operator
Amsterdam Schiphol
Group (8%)
 55.0m pax
 Industrial cooperation
Liège – Belgium (25.6%)
 0.6m tonnes of freight
 Strategic partner
Zagreb – Croatia
(ADP 21% and TAV 15%)
 2.4m pax
 Operator & strategic partner
Macedonia (100%)
 Skopje & Ohrid: 1.3m pax
 Concession operator
Georgia (76%)
 Tbilisi & Batumi: 1.8m pax
 Concession operator
Turkey
 81.6m pax
 Istanbul Ataturk, Ankara,
Izmir, Gazipasa and Bodrum
 Concession operator
Amman – Jordan (9.5%)
 7.1m pax
 Management contract
 Strategic partner
Conakry Airport – Guinea (29%)
 0.3m pax
 Operator
Cambodia
 Phnom Penh & Siem Reap:
5.7m pax
 Assistance in management
ADP Airports
TAV Airports
TAV + ADP
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Santiago de Chile (starting Oct.
2015) (45%)
 16m pax
 Concession operator
Enfidha & Monastir – Tunisia
(67%)
 3.3m pax
 Concession operator
Jeddah (Hajj Terminal) – Saudi
Arabia
 7.2m pax
 Management contract
Mauritius (10%)
 2.9m pax
 Operator
 Strategic partner
Madinah (Saudi Arabia) (33%)
 5.7m pax
 Concession operator
VINCI Overview
 VINCI is a global player in concessions and construction. We design, finance, build
and operate infrastructure and facilities that help improve daily life and mobility
for all.
100
COUNTRIES
185 000
EMPLOYEES
2,500
BUSINESS UNITS
€38.7 bn
REVENUE
€2.4 bn
NET INCOME
 Thanks to its expertise as global coordinator of projects, VINCI Airports develops,
finances, builds and operates airports.
 24 airports in 3 countries : 11 airports in France, 3 in Cambodia and 10 in Portugal
• Lisbon hub (18 million passengers) high traffic increase in 2014 (+13,3%) and xaero revenues (+27%).
• Porto Airport obtained the 3rd place for the "2014 ASQ Award for Best Airport
Lisbon shopping area of 2,000 sq. meters.
in Europe“
• Cambodia: extension works to double the capacity of Phnom Penh and Siem
Reap airports (US$100 million investment) to respond to the high traffic
increase (+12,8% in 2014)
 + 450 destinations and + 50 million passengers in 2015
 VINCI Construction Grands Projets is part of a lineage of 100-year-old companies,
currently operating in 26 countries, including Chile. It designs and builds major civil
engineering structures and buildings.
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Lisbon hub.
ASTALDI Overview
■ ASTALDI is an Italian leading General Contractor ranking among the top 25 at a
European level.
■ ranked 7th at worldwide level in airports sector construction.
■ Turnover : € 2.7 Billions, 82% in transport infrastructures
■ Total Backlog : € 28 Billions
■ Active at international level for over 90 years, developing
complex and
integrated projects (design, construction and management of public
infrastructures and major civil engineering works), mostly in the following
segments: transport infrastructures, energy production plants, civil and
industrial construction and plant engineering.
■ As of today, Astaldi is working on more than 100 projects over 16 countries
with more than 9,600 employers (of which 13% in Chile)
Pulkovo International Airport \ Russia
■ In Chile, Astaldi is carrying out PPP projects in Healthcare (West Metropolitan
Hospital of Santiago), in Hydroelectric (Chacayes plant, 111MW), and in
Mining (Relaves plant). Furthermore, the Group is carrying out major
construction works for CODELCO at the Chuquicamata project.
■ ASTALDI has completed 19 airports facilities in 11 Countries, 4 of which
completed in the last three years – Pulkovo Airport in Russia
(St. Petersburg), Cluj Napoca Airport and Otopeni Airport in Romania,
Milas-Bodrum Airport in Turkey.
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Milas-Bodrum International Airport \ Turkey
Arturo Merino Benítez Airport: a tremendous potential of development
Airport
Key Features on Santiago Airport
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14 km
7th busiest airport in South America: 16.1 millons passengers in 2014
(60% of total traffic in Chile),
14 km or 30 minutes from city center,
2 runways and 1 existing terminal,
40 aircraft parking stands existing today => 80 after works
Capacity expansion required due to strong traffic growth,
Airport site covers 1056 ha with possible expansion for future
development.
A good airlines base
Traffic split by origin (2014): 16.1m pax
EU
8%
North America
13%
Domestic
54%
Inter
46%
Argentina
23%
Other Latam
21%
Peru
13%
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Pacific
4%
Brazil
18%
City center
Our ambition: Arturo Merino Benítez best airport in South America
Actions planned
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The operation and commercial development for the duration of the
concession (20 years) of the main infrastructures: existing terminal and new
terminals, car parks and future property developments
The renovation (28,000 sqm) of existing facilities with the redesign and
extension of the current terminal
The funding, design and construction of a new 175,000 sqm terminal which
will increase the airport's capacity to 30 million passengers, with potential
for expansion beyond 45 million
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The development of the traffic
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In cooperation with authorities, airlines and all involved stakeholders
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New Terminal 2 : over 1 million sqm of Works
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Content
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NUEVO PUDAHUEL CONSORTIUM
CONCESSIONS QUALITY CONTROL REGULATION
KEY SUCCESS FACTORS
CONCESSIONS QUALITY CONTROL REGULATION
Main KPIs
■
Process oriented objective indicators measured on regular basis to
monitor quality of service and optimize operational processes: aircraft
stands contact rate, waiting times, processing time,..
■
Capacity oriented objectives indicators to trigger new capacity
investment (sqm per PAX during peaks at main processes)
■
Performance “subjective” indicators collected through customer
surveys
■
Regular monitoring and analysis of KPIs → actions plans with all
involved stakeholders → consistent service levels for the
Passengers experience
■
Certifications like ISO 9001 constitute additional important tools to
ensure the consistency of the services delivered and the permanent
improvement of the quality based on customers feedback
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CONCESSIONS QUALITY CONTROL REGULATION
Process oriented objective indicators
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Average aircraft stands contact rate to be 70 – 80% of operational stands during peak
hours
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Maximum delivery time for baggage delivery for wide body aircraft = 45mn
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Process oriented indicators analysis implies permanent coordination and implication of the
involved stakeholders at the airport to deliver targeted level of services to clients
Waiting time at security or police controls: optimization based on new queuing organization,
facilitation processes for security, detailed process analysis to introduce new layout or flows
organization
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CONCESSIONS QUALITY CONTROL REGULATION
Capacity oriented objectives indicators
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Based on capacity indicators and once the optimization of the operational
processes has been fully performed and implemented successfully, the
above indicators will trigger targeted capacity actions: from adding
processing units to the construction of an extension
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Various airport capacity assessment and planning tools are available and
considered in concession regulations: IATA, ACI,..
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CONCESSIONS QUALITY CONTROL REGULATION
Performance indicators
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Choice between international survey framework or internal one
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ADP and Vinci airports are regularly participating to ACI ASQ
surveys:
ACI ASQ surveys offers the opportunity to benchmark with piers
depending of the region, the level of traffic
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Jordan - Amman best airport Middle East 2014,
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Mauritius best airport Africa 2104
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Mexico - Culiacan best small airport LAC 2014
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QUALITY IMPROVEMENNT: ACTION PLANS
Action plans
Service
Recommendation
Flight
Information - Specific FIDS surveys
Display
- Based on PAX feedback change
Systems
FIDS presentation & parameters
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Content
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NUEVO PUDAHUEL CONSORTIUM
CONCESSIONS QUALITY CONTROL REGULATION
KEY SUCCESS FACTORS
Key success factors
 Vision
 Focus on clients
 Employees training and involvement
 Innovation
 Cooperation of all stakeholders part of the passengers experience at the airport
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Gracias por su atención
Thank you for your attention
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