ADP Garnishments - Combined - University System of Georgia

Human Capital Management
Implementation
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Project Sign-Off
ADP - Garnishments
Thursday, June 2, 2016
(c) 2016 Board of Regents of the University System of
Georgia. All Rights Reserved.
Table of Contents
1-HCM Data Flow Inputs and Outputs
DESCRIPTION
PURPOSE
PRIMARY USERS
ENTERPRISE DI!GR!M PROVIDING “THE BIG PICTURE”
A.
Presents key modules, processes and interfaces
B.
Highlights points of integration, input and output of system data
C.
Highlights outstanding decisions related to the design,
development, configuration and implementation processes
Steering Committee, Practitioners, ITS, SSC and USO Management
2-HCM Business Process Listing (HCM-003-BPR)
PRIMARY USERS
QUICK REFERENCE LISTING OF MAJOR TASKS
A.
Defines scope of the core implementation, based on the related
business process and practitioner community
B.
Serves as a “common denominator” for design, development,
testing and training documentation
Practitioners
AF
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DESCRIPTION
PURPOSE
3-HCM Business Process Flow Diagrams – Future State
DESCRIPTION
R
PURPOSE
VISIO DIAGRAMS PRESENTING PROCESSING STEPS IN A SEQUENTIAL
FORMAT, SEGREGATED BY THE SECURITY ROLE NAME
A.
Confirms touchpoints and “hand-offs” within a business process
B.
Identifies control points and segregation of duties
Practitioners
PRIMARY USERS
D
4-HCM Business Process Fact Sheet (HCM-002-BPR)
DESCRIPTION
PURPOSE
PRIMARY USERS
BUSINESS IMPACT SUMMARY
A.
Presents changes to business policies and procedures, resulting
from the implementation
B.
Serves as the basis for the communication plan, “delta training”
and other change management initiatives
Steering Committee, Process Owners, Communications Team, Training
Teams
5-HCM Decision Point Fact Sheet (HCM-006-DPT)
DESCRIPTION
PURPOSE
OUTSTANDING ISSUES SUMMARY
A.
Outlines issues which impact design, development, project
scope and go-live dates
i
Table of Contents
B.
PRIMARY USERS
Presents potential solutions and documents the approach
recommended by the project team
C.
Serves as the basis for issue discussion and resolution
D.
Tracks the status of items transitioned to HR, Fiscal Affairs and
the Steering Committee
Steering Committee, ITS, SSC and USO Management
6-HCM Use Cases (HCM-010-TST)
PRIMARY USERS
LISTING OF MAJOR TASKS ASSOCIATED WITH BUSINESS PROCESSES
A.
Lists major tasks within a business process and denotes the task
practitioner
B.
Serves as the basis for defining the scope of user acceptance
testing and practitioner training
C.
Links major tasks and business processes to security roles and
user groups (SSC, ITS, Institution, USO, etc.)
D.
Defines the audience for communication initiatives
E.
Serves as the basis for user acceptance testing
Practitioners, Communication Team, Training Team, Security and
Workflow Team
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DESCRIPTION
PURPOSE
7-HCM Business Requirements (HCM-004-REQ)
D
PURPOSE
DETAILED LISTING OF CORE FUNCTIONALITY IDENTIFIED IN SYSTEM
DESIGN SESSIONS
A.
Defines scope of the implementation, based on the related
business process
B.
Serves as a “common denominator” for design, development,
testing and training documentation
Steering Committee, Implementation Teams, Auditors & Practitioners
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DESCRIPTION
PRIMARY USERS
ii
Table of Contents
8-HCM Reports/Interfaces/Conversion/Enhancements (“RICE”) Inventory (HCM015-RIC)
DESCRIPTION
PURPOSE
PRIMARY USERS
LISTING OF CUSTOM OBJECTS FOR DEVELOPMENT
A.
Identifies custom tables, pages, interfaces and other objects
required to fulfill approved business requirements for each
related business process
B.
Serves as a “common denominator” between the requirements
gathering and design/development efforts
C.
Groups different types of modification elements (tables, pages,
etc.) for ease of migration
Implementation Teams, ITS Staff
DESCRIPTION
PURPOSE
LISTING OF CUSTOM DEVELOPMENT OBJECTS AND RELATED REQUIREMENT INFORMATION
A.
Presents an integrated view of the requirements gathering and
design/development efforts
B.
Associates custom development with an approved business
requirement [NOTE: This report presents the same information
as 7-HCM Business Requirements (HCM-004-REQ) where custom
development is required].
Implementation Teams, Practitioners, ITS Staff
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PRIMARY USERS
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9-HCM RICE Inventory with Business Requirements (HCM-016-RIC)
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10-HCM Communication Plan (HCM-005-COM)
DESCRIPTION
PURPOSE
PRIMARY USERS
DETAILED LISTING OF CHANGES IN CURRENT FUNCTIONALITY, POLICIES
AND PROCEDURES
A.
Identifies user groups impacts by future state functionality
B.
Serves as the basis for pre- and post-go-live communication
C.
Serves as the basis for “delta” training
Communication Team, Training Team, Practitioners
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Table of Contents
11-HCM Practitioner Training Curriculum (HCM-009-TRN)
DESCRIPTION
PURPOSE
PRIMARY USERS
LISTING OF TOPICS TO INCLUDE IN TRAINING PLAN
A.
Serves as the basis for institutional practitioner and SSC
instructor-led training and deliverables (including UPKs)
B.
Serves as the basis for employee and manager self-service
training deliverables
C.
Identifies affected user groups by security role
Training Team, Practitioners
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APPENDIX – Job Aids
iv
PeopleSoft Payroll for North America
Data Flow Inputs and Outputs




Base
Benefits
PS Module
PeopleSoft Tax
Compliance
Updates
Employee
Direct
Deposit
Data
Eligibility
Enrollment
Human
Resources
PS Module
PS Payroll for
North America
Job Data
Payable
Time
R
FMLA Data
Standard Hours
Eligibility and Enrollment
Criteria
ADP
Tax Services
Employee
General
Deduction
Data
T


Employee Outside
US Payroll Solution
Paymatch Audit
NRA Integration with
Glacier
Contract Pay
W2 Print Vendor
Standardized Use of
Pre-noting
Off-cycle Check
Printing
Employee
Tax Data
AF

Equifax
ACA
Absence
Management
PS Module
Time and
Labor
PS Module
Load Approved Absences to Payable Time
Load Comp Time & Deferred Holiday Hours Balances
Work Schedules
Glacier
NRA
Integration
Wells Fargo
Check Print
Wells Fargo
ACH Process
Retro Pay
Process
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Time Reporter Criteria
Hourly Rate
ADP
Garnishment
ADP Lien Upload
(Garnishment)
Additional
Pay Excel
Spreadsheet
Process
Automated
Adjustment
Load Process
Retro
Benefits
Process
W2 Print
File
Direct Deposit
For Expense
Payment
Commitment
Accounting
PS Module
Common
Remitter
RET/Savings
General Ledger
HCM Business Process Listing
HCM-003-BPR
ADP - Garnishments
Process Name
Track Only?
No
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AG008 - Garnishment Processing
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HCM Business Process Listing
HCM-003-BPR
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AG008 – Garnishment Processing
Employee
Notify Institution
and/or SSC of
withholding order
A
Receives answer
from ADP
Agency receives
payment
No
Place order in
Employee file
Verify
Order on
ADP
Website
Order Received?
T
Scan order to ADP
R
AF
Receive withholding
order
ADP receives
notification
Reverse Wire
to Fund
MM101
A
PreQualification
Request
(PQQ)
Integration
to PS
ADP corrects and
reprocesses
Disburse Payment
and Answer to
Agency
Yes
Answer is sent to
Agency and
Employee
Interpret
Order
D
BOR_PAY_ANALYST_SSC
ADP Garnishment
BOR_PAY_ANALYST
Agency
Last Updated 05.24.2016
PQQ
Integration
back to ADP
Provide
Garnishment Invoice
to Money
Movement
Employee and
Vendor Data Lien
Upload
No
Contact ADP
Yes
Issues with
Name/SSN?
Review output from
Lien Upload
Employee is notified
Calculate &
Withhold
Garnishment from
Employee wages
Garnishment
Withheld from
Employee Pay
Create &
Send
Garnishment
Payment File
Reconcile Payment
in Smart Compliance
HCM Business Process Fact Sheet
HCM-002-BPR
ADP - Garnishments
Business Process:
AG008 - Garnishment Processing
1. New bi-directional interface for validating employee statuses and
sending response back to ADP.
2. New interface that will load employee-level garnishment data.
3. New outbound interface to ADP with employee and and vendor pay
detail.
Ownership Changes:
1. SSC will manage and reconcile interface files to ADP
Issues Not Addressed:
1. None
Issues Addressed:
1. Orders may now be scanned instead of fax only.
Policy Changes:
1. None
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Functionality Changes:
Business Procedures Impacted:1. See BPM 5.3.14 Garnishments
1. No historical data in PeopleSoft
2. Transactional history and details only available from ADP in Smart
Compliance
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Historical Data Approach:
1. Outstanding balances will be determined after the last payroll prior to
cutover.
2, For pilot employee-level garnishment detail garnishment balances will
be manually keyed in PeopleSoft during cutover if the volume is low.
3. Future phases will have a conversion program for loading employeelevel garnishment detail and garnishment balances.
4. Vendor data will be converted
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Conversion Approach:
New Forms:
1. None
New Approvals:
1. None
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HCM Business Process Fact Sheet
HCM-002-BPR
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
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- Issue: Garnishment Processing
Final Decision:
Determine if Garnishment Processing should be outsourced to a third
party (similar to existing ADP relationship) or centralize as a new
shared service.
Potential Solutions:
​Include Garnishment Processing in the scope of the ADP Replacement
Services RFP. Once the proposals come back - Objectively evaluate
the cost of adding staff and functionality to PeopleSoft vs outsourcing
to a vendor.
Recommendation:
Engage ADP to process Garnishments; develop necessary interfaces
HRAP Impact:
75 Not Applicable
BPM Impact:
0.0 Not Applicable
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Document Details:
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
757 - Issue: Can Garnishment Orders be received outside the institution?
Final Decision:
Garnishment orders can be sent to the SSC, ADP, USO or the
institution. Child Support orders are now being sent in electronically. In
the event an order is received outside the institution, the SSC will notify
the instituion of the order
Document Details:
Can Garnishment Orders be received outside the institution?
Potential Solutions:
Recommendation:
HRAP Impact:
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BPM Impact:
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
758 - Issue: Do Garnishment Orders have to be faxed or can they be scanned and submitted in the Smart
Compliance application?
Final Decision:
Garnishment orders will be able to be scanned and attached to ADP
Smart Compliance
Document Details:
Do Garnishment Orders have to be faxed or can they be scanned and
submitted in the Smart Compliance application?
Potential Solutions:
Recommendation:
HRAP Impact:
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BPM Impact:
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
759 - Issue: How do Garnishment Orders get input into PeopleSoft Payroll? Is dual entry required?
Final Decision:
Garnishment orders will be interfaced from/to PS via a batch schedule
Document Details:
How do Garnishment Orders get input into PeopleSoft Payroll? Is dual
entry required?
Potential Solutions:
Recommendation:
HRAP Impact:
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BPM Impact:
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
760 - Issue: Will ADP support the new electronic submission requirements for Child Support?
Final Decision:
ADP will fully support the movement of Child Support orders to
electronic submission.
Document Details:
Will ADP support the new electronic submission requirements for Child
Support?
Potential Solutions:
Recommendation:
HRAP Impact:
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BPM Impact:
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
762 - Issue: Since Taxes and Garnishments are maintained in the same application, can security be
segregated to not allow a garnishment resource to see tax information?
Final Decision:
Smart Compliance security can be limited to tax and/or garnishments
Document Details:
Since Taxes and Garnishments are maintained in the same
application, can security be segregated to not allow a garnishment
resource to see tax information?
Potential Solutions:
Recommendation:
HRAP Impact:
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BPM Impact:
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HCM Decision Point Fact Sheet
HCM-006-DPT
ADP - Garnishments
Document Status: Complete
763 - Issue: What is the process if an institution has an issue with the way a Garnishment order was
interpreted?
Final Decision:
Garnishment interpretation issues will be managed through SSC Case
Management. The SSC will interface with ADP on behalf of the
institution
Document Details:
What is the process if an institution has an issue with the way a
Garnishment order was interpreted?
Potential Solutions:
Recommendation:
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HRAP Impact:
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HCM Decision Point Fact Sheet
HCM-006-DPT
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HCM Use Cases
HCM-010-TST
ADP - Garnishments
Business Process: AG008 - Garnishment Processing
Use Case ID Business Process Step
Responsibility Role Name
Scan Orders to ADP Smart Compliance
Institution
BOR PAY Analyst
AG008.01
Scan Orders to ADP Smart Compliance
SSC
BOR PAY Admin S
AG008.02
ADP Receives Order from USG
Institution
BOR PAY Analyst
AG008.02
ADP Receives Order from USG
SSC
BOR PAY Admin S
AG008.03
PQQ-ADP inbound interface to verify employee is
active
SSC
BOR PAY Admin S
AG008.04
PQQ - Outbound interface to verify ADP receives
PQQ response.
SSC
BOR PAY Admin S
AG008.09
Validation of ADP Garnishment Interpretations
Institution
BOR PAY Analyst
AG008.09
Validation of ADP Garnishment Interpretations
SSC
BOR PAY Admin S
AG008.12
Validation of Garnishment calculation
Institution
BOR PAY Analyst
AG008.13
Create outbound interface to ADP with employee and
vendor payment detail.
SSC
BOR PAY Admin S
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AG008.01
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HCM Use Cases
HCM-010-TST
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HCM Business Requirements
HCM-004-REQ
ADP - Garnishments
Business Process Name: AG008 - Garnishment Processing
Vendor:
Requirement Met By: Delivered Functionality
RICE Title:
Garnishments
RICE Type:
Req. ID Requirement Summary
Requirement Detail
2167
Initiate payroll deductions timely and
accurately per each order’s
requirements and consider wage order
priority when establishing deductions
and withholding
Requirement Met By: RICE (oneusg)
Vendor:
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AG008.11 - Calculate and Withhold
Garnishment
RICE Title: PRINT017 - SMART ERP - ADP Compliance Garnishment & Taxes
(ADP/PS HCM Transition)
RICE Type:
Interface
Requirement Detail
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Req. ID Requirement Summary
Garnishments
AG008.08 - Prioritize Multiple
Garnishments for an EE
ADP has the ability to prioritize multiple
garnishments for an employee to
ensure compliance is met and
garnishment with highest priority is
taken first.
141
AG008.01 - Scan Garnishment Order
Users have the ability to scan legal
documents to ADP
2164
AG008.10 - Establish new vendors.
Add/update vendor information.
2718
AG008.13 Create and send
garnishment payment file to ADP.
Send Garnishment employee and
vendor payment detail to ADP
147
AG008.07 Interpret Terminated
Garnishment
ADP interprets terminated
garnishments and sends update
through the Payroll Lien Upload
interfaces.
146
AG008.06 - Interpret Amended Order
ADP interprets amended order and
sends changes in the Payroll Lien
Upload interface
145
AG008.05 - Interpret new Order
New order is interpreted by ADP.
Garnishment details are sent in the
Payroll Lien Upload interface which is
loaded into the appropriate PS
employee garnishment record.
144
AG008.04 - Support Export files from
USG to ADP
PQQ outbound from PeopleSoft to
ADP with with response regarding
employee status.
143
AG008.03 - Support Import files from
ADP to USG
PQQ inbound interface from ADP to
validate employee status in PeopleSoft.
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HCM Business Requirements
HCM-004-REQ
ADP - Garnishments
Business Process Name: AG008 - Garnishment Processing
Vendor:
Requirement Met By: RICE (oneusg)
RICE Title: PRINT017 - SMART ERP - ADP Compliance Garnishment & Taxes
(ADP/PS HCM Transition)
Req. ID Requirement Summary
Garnishments
RICE Type:
Interface
Requirement Detail
AG008.02 - ADP receives wage order
from USG
Users provided inquiry access to ADP
Smart Compliance where they can
verify orders received including case
management of garnishments.
2060
AG008-15- Notification regarding
system changes that could impact the
administration of services prior to
introducing such changes into the
production environment.
Any updates to the garnishment to
SQR's will be provided by ADP and
required to be tested before changes
to applied/migrated to production.
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Requirement Met By: Third Party Vendor
RICE Title:
Req. ID Requirement Summary
AG008 - Utilize 128-bit encryption.
2155
AG008 - Incorporate University
System of Georgia benefits branding
on web pages
2163
AG008 - Convert existing orders and
balances from University System of
Georgia at implementation.
2157
AG008 - Provide on-line PDF form
capability.
2154
AG008 - Track and renew University
System of Georgia-specific URL as
needed.
2153
AG008 - Provide a University System
of Georgia-specific URL.
2152
AG008 - Track participant sessions,
web pages viewed, and actions taken.
2151
AG008 - Require system reauthentication after 15 minutes of
inactivity.
2148
AG008 - Establish and maintain User
IDs and PIN/passwords for all
system applications.
Garnishments
RICE Type:
Requirement Detail
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Vendor:
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HCM Business Requirements
HCM-004-REQ
ADP - Garnishments
Business Process Name: AG008 - Garnishment Processing
Vendor:
Requirement Met By: Third Party Vendor
RICE Title:
Garnishments
RICE Type:
Req. ID
418
Requirement Summary
Requirement Detail
AG008.09 - ADP Prints Lien
Termination Letters
Print Lien Termination Letters and
send to appropriate agency.
AG008 - Offer internet system 24x7
(except scheduled downtimes) and
provide University System of Georgia
schedule.
2179
AG008 - Handle multiple garnishment
orders per employee and properly
prioritize and prorate attachments
2199
AG008 - Maintain Compliance /
Certifications for: SSAE16, PII, SPI
and Safe Harbor
2196
AG008 -Process Reversals and
Recoveries.
2195
AG008 - Handle garnishments in
jurisdictions with unique garnishment
rules.
2193
AG008 - Indemnifiy The University
System of Georgia against monetary
penalties or liabilities due to improper
employee deductions or payments to
agencies, creditors, or custodial
parents.
2192
AG008 - Bond employees who see
and/or process University System of
Georgia employee confidential
information and the controls in place
to protect this data, whether on paper
or in data files.
2191
AG008 - SAS70 compliant
2187
AG008 - Provide call center operation
to handle inquiries from attorneys,
custodial parents, vendors, and
especially University System of
Georgia employees.
2183
AG008 - Fund garnishment
deductions withheld each pay period.
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HCM Business Requirements
HCM-004-REQ
ADP - Garnishments
Business Process Name: AG008 - Garnishment Processing
Vendor:
Requirement Met By: Third Party Vendor
RICE Title:
Garnishments
RICE Type:
Req. ID Requirement Summary
AG008 - Notify employees of a new
or modified garnishment order that
will require a payroll deduction?
2166
AG008 - Set up of wage orders and
weekly or monthly fee (where
allowed) including corresponding with
employee and issuing agency.
2178
AG008 - Handling interrogatories
2177
AG008 - Disburse garnishments to
appropriate agendices in multiple
payment formats (electronic and
paper)
2176
AG008 - Provide audit capabilities of
online or systematic transactions
2172
AG008-14 Disburse garnishments
payments to vendor
2170
AG008 - Provide call center support
to employee, issuing agency, and
University System of Georgia.
2169
AG008 - Provide Garnishment Debit
Report
2168
AG008 - Research and resolve wage
garnishment disbursement exception
items.
2182
AG008 - Provide Adhoc Reporting
capabilities
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Requirement Detail
See money movement
Provide accounting back to client to
support wage garnishment debits.
RICE Title: PRINT017 - SMART ERP - ADP Compliance Garnishment & Taxes
(ADP/PS HCM Transition)
Req. ID Requirement Summary
2165
AG008 - Receive new wage orders
from University System of Georgia,
by mail, and Income Witholding Order
(IWO) sources.
2171
AG008 - Import and export files
from/to University System of
Georgia’s PeopleSoft HCM.
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RICE Type:
Interface
Requirement Detail
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HCM Business Requirements
HCM-004-REQ
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RICE Inventory
HCM-015-RIC
ADP - Garnishments
RICE Type: Interface
Rice ID
Rice Detail
PeopleSoft Project
PRINT017 - SMART
ERP - ADP
Compliance
Garnishment & Taxes
(ADP/PS HCM
Transition)
604
ADP Garnishments and Taxes
Integration. PS HCM functionaility will be
enhanced to integrate both ADP's
Garnishment and Tax programs into
environment.
ADP Smart ERP
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RiceTitle
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RICE Inventory
HCM-015-RIC
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RICE Inventory with
Requirements
HCM-016-RIC
ADP - Garnishments
RICE Type: Interface
RiceTitle
Rice ID Rice Detail
PeopleSoft Project
PRINT017 SMART ERP ADP Compliance
Garnishment &
Taxes (ADP/PS
HCM Transition)
604
ADP Smart ERP
ADP Garnishments and Taxes Integration. PS HCM
functionaility will be enhanced to integrate both ADP's
Garnishment and Tax programs into environment.
Requirements Information
AG008.01 - Scan Garnishment Order
AG008.02 - ADP receives wage order from USG
AG008.03 - Support Import files from ADP to USG
AG008.04 - Support Export files from USG to ADP
AG008.05 - Interpret new Order AG008.06 - Interpret Amended Order
AG008.07 Interpret Terminated Garnishment
AG008.08 - Prioritize Multiple Garnishments for an EE
AG008-15- Notification regarding system changes that could impact
the administration of services prior to introducing such changes into the
production environment.
AG008.10 - Establish new vendors.
AG008 - Receive new wage orders from University System of Georgia,
by mail, and Income Witholding Order (IWO) sources.
AG008 - Import and export files from/to University System of Georgia’s
PeopleSoft HCM.
AG008.13 Create and send garnishment payment file to ADP.
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142
143
144
145
146
147
148
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Requirement Summary
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Req. ID
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2165
2171
2718
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RICE Inventory with
Requirements
HCM-016-RIC
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HCM Communication Plan
HCM-005-COM
ADP - Garnishments
AG008 - Garnishment Processing
Groups to Receive Message:
Employee
Faculty
Leadership
Manager
Practitioner
Retiree
Practitioner Teams to Receive Message:
Banking
Benefits
Budget
Commitment Accounting
HR
Payroll
Business Procedures Impacted 1. See BPM 5.3.14 Garnishments
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Conversion Approach 1. Outstanding balances will be determined after the last payroll prior to cutover. 2, For pilot employee-level garnishment detail garnishment balances will be manually keyed in PeopleSoft during
cutover if the volume is low.
3. Future phases will have a conversion program for loading employee-level garnishment detail and garnishment
balances. 4. Vendor data will be converted
Functionality Changes 1. New bi-directional interface for validating employee statuses and sending response back to ADP.
2. New interface that will load employee-level garnishment data.
3. New outbound interface to ADP with employee and and vendor pay detail.
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Historical Data Approach 1. No historical data in PeopleSoft
2. Transactional history and details only available from ADP in Smart Compliance
Issues Addressed 1. Orders may now be scanned instead of fax only.
Ownership Changes 1. SSC will manage and reconcile interface files to ADP
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HCM Communication Plan
HCM-005-COM
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HCM Practitioner Training
Curriculum
HCM-009-TRN
ADP - Garnishments
Practitioner Team:
Institution
Audience
BOR PAY Analyst
Business Process: AG008 - Garnishment Processing
Business Process Step
AG008.01
Scan Orders to ADP Smart Compliance
AG008.02
ADP Receives Order from USG
AG008.09
Validation of ADP Garnishment Interpretations
AG008.12
Validation of Garnishment calculation
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Use Case ID
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HCM Practitioner Training
Curriculum
HCM-009-TRN
ADP - Garnishments
Practitioner Team:
SSC
Audience
BOR PAY Admin S
Business Process: AG008 - Garnishment Processing
Business Process Step
AG008.01
Scan Orders to ADP Smart Compliance
AG008.02
ADP Receives Order from USG
AG008.03
PQQ-ADP inbound interface to verify employee is active
AG008.04
PQQ - Outbound interface to verify ADP receives PQQ response.
AG008.09
Validation of ADP Garnishment Interpretations
AG008.13
Create outbound interface to ADP with employee and vendor payment detail.
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Use Case ID
Wednesday, July 13, 2016
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HCM Practitioner Training
Curriculum
HCM-009-TRN
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End of Report
Wednesday, July 13, 2016
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