Learn more
Features & Availability of
Reserve.AlbertaParks.ca
To test drive the online campground reservation system discussed in this case study,
or to plan your next trip to see some of the most spectacular natural landscapes
in the world, visit www.Reserve.AlbertaParks.ca. This solution is available to other
jurisdictions. To learn more, contact Team Sierra:
EMAIL
WEB
Case Study
[email protected]
www.Reserve.AlbertaParks.ca
Benefits
▪▪ Increased
About Sierra Systems
Sierra Systems creates new levels of simplicity and integration in business processes.
With unsurpassed experience across all major industries, our expertise spans the
organization. We go beyond client satisfaction by holding ourselves accountable to
deliver what is vital to you. We offer a 45-year track record of stability, success and
sound management.
PHONE
EMAIL
WEB
1-877-688-1371
[email protected]
www.sierrasystems.com
About Silvacom Group™
The Silvacom Group™, Sierra’s primary partner in this initiative, provides custom
consulting services and technology solutions related to land planning & development,
geospatial technology, and advanced web applications. To learn more about how
Silvacom can use highly effective design, innovation and creativity to help you solve
real-world problems, visit www.silvacom.com.
© Copyright 2012 Sierra Systems Group Inc. All rights reserved. | sierrasystems.com
revenue – 337,000
reservations
▪▪ Recognition for
innovation–
Winner of three
major awards
▪▪ New revenue
streams–
Affiliate marketing
expected to drive
tourist spend
Overview
Albertans have a big, beautiful backyard to play in. There’s a provincial park or recreation area
within an hour’s drive of every Alberta community, and nearly 500 parks within the provincial
parks system. But in 2008, Alberta’s quickly growing population was putting a strain on the
provincial parks system – reserving campsites by phone or in person simply wasn’t working
anymore. Meeting the challenge with modernization, Alberta Tourism, Parks and Recreation
(TPR) created an online campground reservation system. Within four years of their digital
portal going online, TPR has seen significant increases in campground use and nearly 337,000
reservations through the site.
Breakdown of a breakthrough
After registering on the site, campers have full access to past, present and future reservations.
Important information such as fire and liquor bans is impossible to miss. Campers can search
for a campsite in any campground, customizing their searches based on attributes such as
waterfront, boat launch, disabled sites, hook-ups and so on. Each campsite, as well as the
features in and around the campground, can be viewed individually via both high definition
and 360° panoramic photos. If permits are needed, campers can manage those through the
site as well. Having found the perfect campsite, they can confirm its availability and reserve
and pay with a credit card.
Reserve.AlbertaParks.ca also includes a wealth of functionality for Contact Centre Operators
and Campground Operators that help accelerate administration. Park management is
significantly more efficient thanks to enhanced business intelligence that supports essential
reconciliation and reporting of finances, improved transparency and accountability for
revenue, and new capabilities such as credit card transaction tracking and real-time updates of
reservation availability.
Key features for each user
Self-service for campers
Campers can easily find, reserve and pay for campsites.
Full access to past, present and future reservations
Change sites and dates and/or cancel reservations
Prominent alerts for fire bans, liquor bans, floods and so on
Manage and print permits or maps
Search based on attributes such as waterfront, hook-ups, etc.
High definition and 360° panoramic photos for each campsite
Confirm campsite availability in real time
Reserve and pay for campsite reservations with a credit card
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
Accelerated administration
The various campground administrator user groups each have unique needs.
Create or change a reservation or registration on behalf of a camper
Move campers within the campground via graphical drag and drop
Check in a camper with or without a reservation
Perform campground specific reporting, such as current occupancy
Manage no-shows and evictions
Apply additional fees, discounts and permits at registration
Perform bulk permit printing and checkouts
Close and hold sites
Manage self-registration campgrounds
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
Financial transparency
Administrators have all of the capabilities above, plus:
Create and manage user accounts and security
Manage all campgrounds and campsites within the system
Set rates for various levels of services such as base, utilities and amenities
Manage batch processing
Import credit card transactions into the system from 3rd party vendors
Search for, create, review or match transactions for balancing purposes
View General Ledger Balancing details and summary
Export data to an enterprise level financial system
Manage refunds
Run reports on daily transactions, distribution, refunds, statistics, etc.
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
“Camrose County
is excited to be
part of Reserve.
AlbertaParks.Ca.
Moving Pelican
Point onto the
system increased
the visibility of
our campground
resulting in an
expanded visitor
base and a
correlated increase
to our annual
camping revenue.”
- Al Radke, Assistant County
Administrator, Camrose
County
The result – revenue to reinvest
TPR has recognized an opportunity for other jurisdictions to share in the ongoing
development of the vision and expansion of the leading online reservation system on
the planet – a solution that captures the imagination of visitors and drives the digital
tourism economy while retaining important revenues to reinvest.
A turn-key solution that you can leverage today
TPR has recently executed a long term Development & Distribution Agreement with
Team Sierra as developers and supporters of the solution to represent Alberta in making
the technology available to other jurisdictions and interested parties.
Team Sierra is excited to work with other levels of government to help
them realize the benefits of online tourism and campground reservation
services. Moving onto Reserve.AlbertaParks.ca will create new visibility
and exposure for your parks.
This solution has numerous potential applications and is available to other jurisdictions
on a hosted or in-sourced basis. If you’re interested, contact Sierra. Several approaches
to bringing campgrounds and campsites to life in the solution are available, including
a “GIS-lite” edition for jurisdictions not wanting to invest heavily in data collection.
All models include support and enhancement services through Team Sierra via Sierra
Systems Inc.
The online reservation system is available via several licensing vehicles, including:
▪▪
▪▪
Conventional software license
A percentage of gross revenue through the solution software as a service model
with or without hosting and contact centre services
Key features for each user
Self-service for campers
Campers can easily find, reserve and pay for campsites.
Full access to past, present and future reservations
Change sites and dates and/or cancel reservations
Prominent alerts for fire bans, liquor bans, floods and so on
Manage and print permits or maps
Search based on attributes such as waterfront, hook-ups, etc.
High definition and 360° panoramic photos for each campsite
Confirm campsite availability in real time
Reserve and pay for campsite reservations with a credit card
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
Accelerated administration
The various campground administrator user groups each have unique needs.
Create or change a reservation or registration on behalf of a camper
Move campers within the campground via graphical drag and drop
Check in a camper with or without a reservation
Perform campground specific reporting, such as current occupancy
Manage no-shows and evictions
Apply additional fees, discounts and permits at registration
Perform bulk permit printing and checkouts
Close and hold sites
Manage self-registration campgrounds
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
Financial transparency
Administrators have all of the capabilities above, plus:
Create and manage user accounts and security
Manage all campgrounds and campsites within the system
Set rates for various levels of services such as base, utilities and amenities
Manage batch processing
Import credit card transactions into the system from 3rd party vendors
Search for, create, review or match transactions for balancing purposes
View General Ledger Balancing details and summary
Export data to an enterprise level financial system
Manage refunds
Run reports on daily transactions, distribution, refunds, statistics, etc.
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
▪▪
“Camrose County
is excited to be
part of Reserve.
AlbertaParks.Ca.
Moving Pelican
Point onto the
system increased
the visibility of
our campground
resulting in an
expanded visitor
base and a
correlated increase
to our annual
camping revenue.”
- Al Radke, Assistant County
Administrator, Camrose
County
The result – revenue to reinvest
TPR has recognized an opportunity for other jurisdictions to share in the ongoing
development of the vision and expansion of the leading online reservation system on
the planet – a solution that captures the imagination of visitors and drives the digital
tourism economy while retaining important revenues to reinvest.
A turn-key solution that you can leverage today
TPR has recently executed a long term Development & Distribution Agreement with
Team Sierra as developers and supporters of the solution to represent Alberta in making
the technology available to other jurisdictions and interested parties.
Team Sierra is excited to work with other levels of government to help
them realize the benefits of online tourism and campground reservation
services. Moving onto Reserve.AlbertaParks.ca will create new visibility
and exposure for your parks.
This solution has numerous potential applications and is available to other jurisdictions
on a hosted or in-sourced basis. If you’re interested, contact Sierra. Several approaches
to bringing campgrounds and campsites to life in the solution are available, including
a “GIS-lite” edition for jurisdictions not wanting to invest heavily in data collection.
All models include support and enhancement services through Team Sierra via Sierra
Systems Inc.
The online reservation system is available via several licensing vehicles, including:
▪▪
▪▪
Conventional software license
A percentage of gross revenue through the solution software as a service model
with or without hosting and contact centre services
Learn more
Features & Availability of
Reserve.AlbertaParks.ca
To test drive the online campground reservation system discussed in this case study,
or to plan your next trip to see some of the most spectacular natural landscapes
in the world, visit www.Reserve.AlbertaParks.ca. This solution is available to other
jurisdictions. To learn more, contact Team Sierra:
EMAIL
WEB
Case Study
[email protected]
www.Reserve.AlbertaParks.ca
Benefits
▪▪ Increased
About Sierra Systems
Sierra Systems creates new levels of simplicity and integration in business processes.
With unsurpassed experience across all major industries, our expertise spans the
organization. We go beyond client satisfaction by holding ourselves accountable to
deliver what is vital to you. We offer a 45-year track record of stability, success and
sound management.
PHONE
EMAIL
WEB
1-877-688-1371
[email protected]
www.sierrasystems.com
About Silvacom Group™
The Silvacom Group™, Sierra’s primary partner in this initiative, provides custom
consulting services and technology solutions related to land planning & development,
geospatial technology, and advanced web applications. To learn more about how
Silvacom can use highly effective design, innovation and creativity to help you solve
real-world problems, visit www.silvacom.com.
© Copyright 2012 Sierra Systems Group Inc. All rights reserved. | sierrasystems.com
revenue – 337,000
reservations
▪▪ Recognition for
innovation–
Winner of three
major awards
▪▪ New revenue
streams–
Affiliate marketing
expected to drive
tourist spend
Overview
Albertans have a big, beautiful backyard to play in. There’s a provincial park or recreation area
within an hour’s drive of every Alberta community, and nearly 500 parks within the provincial
parks system. But in 2008, Alberta’s quickly growing population was putting a strain on the
provincial parks system – reserving campsites by phone or in person simply wasn’t working
anymore. Meeting the challenge with modernization, Alberta Tourism, Parks and Recreation
(TPR) created an online campground reservation system. Within four years of their digital
portal going online, TPR has seen significant increases in campground use and nearly 337,000
reservations through the site.
Breakdown of a breakthrough
After registering on the site, campers have full access to past, present and future reservations.
Important information such as fire and liquor bans is impossible to miss. Campers can search
for a campsite in any campground, customizing their searches based on attributes such as
waterfront, boat launch, disabled sites, hook-ups and so on. Each campsite, as well as the
features in and around the campground, can be viewed individually via both high definition
and 360° panoramic photos. If permits are needed, campers can manage those through the
site as well. Having found the perfect campsite, they can confirm its availability and reserve
and pay with a credit card.
Reserve.AlbertaParks.ca also includes a wealth of functionality for Contact Centre Operators
and Campground Operators that help accelerate administration. Park management is
significantly more efficient thanks to enhanced business intelligence that supports essential
reconciliation and reporting of finances, improved transparency and accountability for
revenue, and new capabilities such as credit card transaction tracking and real-time updates of
reservation availability.