SAP Business Transformation Study | Utilities | GDC
GDC: Gaining Valuable Insight into IT
with SAP® Enterprise Support
©
2016 SAP SE or an SAP affiliate company. All rights reserved.
Who wants to trade the soft light of a Chinese paper lantern for an electric buzz?
Guangzhou Development Group Incorporated (GDC) does. In fact, this power giant of
Guangzhou, China, is getting ready to swap out all the lanterns for all residents in the
entire area to become one of the largest electric power suppliers in China. Its source
of power is the magnificent Pearl River Delta, which requires sustainable operations.
With such critical goals, GDC needed insight into its own engine, its IT landscape.
With help from the SAP® Enterprise Support advisory center and value maps for
business decision makers, GDC gained oversight of its software and important skills.
With the ability to perform root cause analysis and monitor business processes, the IT
team at GDC can keep the shop running at full performance to illuminate its millions of
houses. On some evenings, paper lanterns still come out and spill their soft light into
the shadows. It is all the nicer because they can now be saved for special occasions.
SAP Business Transformation Study | Utilities | GDC
Powering China cost-effectively
Company
Guangzhou Development
Group Incorporated
Headquarters
Guangzhou, China
Industry
Utilities
Products and Services
Electric power and gas
Employees
6,800
Revenue
US$622 million
Web Site
www.gdih.cn
Objectives
• Perform a large-scale enterprise resource planning (ERP) software
implementation within a short period of time
• Boost the project experience of team members with efficient training
• Increase the level of project management and system monitoring
• Discover which business processes to improve to gain the greatest benefit
• Keep down the cost of monitoring business processes
Why SAP
• Continuous quality check services based on a tailored support plan
scheduled by the SAP® Enterprise Support advisory center
• Business process analytics and improvement session based on SAP
Enterprise Support value maps for business decision makers
• Ability of SAP experts to analyze critical business processes, including
order to cash, procure to pay, plan to produce, request to settle, and report
to record
Resolution
• Set up workload balancing
• Learned to set business process monitoring objects
• Identified root causes of IT issues for the company's business backlog
Benefits
• Improved business processes substantially
• Gained the ability to perform root- cause analysis to maintain top IT
performance
• Acquired insight into areas of potential improvement
"We have a huge goal: to serve as the largest provider of power in China. To do
that, we had to become masters of our IT platform. SAP Enterprise Support
helped us achieve that ambition."
Wang Bin, IT Department, Guangzhou Development Group Incorporated
Studio SAP | 43831 (16/03) © 2016 SAP SE or an SAP affiliate company. All rights reserved.
20%
Improvement in system
performance
3 hours
Saved in first period-end
closing
20%
Less effort required for
training
©
2016 SAP SE or an SAP affiliate company. All rights reserved.
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