WHAT TURN
T
TIMES
S DO YOU OFFER?
O
The turn time
t
depends
s on the level of service you
u choose. “Sttandard” mea
ans we will deliver your
completed
d orders in 24
4 hours. If you
u don’t need files
f
that quickkly, you can rrequest 48 or 72 hours or sselect
our “Basic
c” service leve
el and yours will
w be done in
n 24 to 48 ho
ours. In a hurrry? Choose “R
Rush” and we
e’ll get
designs completed in 8 hours!
O AN ORDE
ER?
WHAT IS THE COST OF
We have a complete price list for em
mbroidery digitizing, vectorr artwork, ima
age editing, C
Custom Creative
designs, marketing
m
ma
aterials and bu
usiness documents. We se
end this to yo
ou automatica
ally when you
register.
If you’re already
a
registe
ered and can’t find your prrice list, emaill customerserrvice@ideacu
ustom.com an
nd
include a promotional code
c
if you ha
ave one. No promotional
p
ccode? Be sure
e to mention in your email if you
are a mem
mber of an org
ganization su
uch as ASI or PPAI, or partt of a franchisse such as Prroforma. This way,
we can en
nsure you gett the rates neg
gotiated by th
hese groups.
R
AND
A
SET UP AN
A ACCOUN
NT? WHAT IF
F I JUST WANT A QUOTE
E?
WHY DO I HAVE TO REGISTER
Thousand
ds of partners
s and indepen
ndent compan
nies trust us w
with our servicces and we ta
ake customer
service ve
ery seriously. On a typical day, we can receive
r
hundrreds of reque
ests and inquiries. By
ne interest in working with us
registering
g and providin
ng your conta
act information, you indicatte your genuin
and, in turrn, we are happy to devote
e our time and
d energy to m
meeting your n
needs, whether you have a
question, want a quote
e or decide to place an orde
er.
WHY CAN
N’T I JUST EMAIL YOU MY
M FILES?
Again, this
s is a matter of
o volume. To
o deliver thousands of orde
ers per week on time and w
with high qua
ality
(and we consistently
c
ex
xceed our ow
wn standard of 98%), we ne
eed a state-of-the-art workkflow system.
That’s why we invented
d the Interactive Digital En
ntry Assistant or IDEA. It en
nables you to
o order anytim
me
from anyw
where. You ca
an also store files in the sy
ystem. Plus, itt means your requests and
d orders are ssafe.
We have thorough bus
siness continu
uity plans so our
o systems d
don’t go down
n and you ord
ders are securre. In
on, email is in
ncredibly unre
eliable.
compariso
E A LIMIT TO
O THE NUMBER OF JOBS
S OR FILES I CAN STORE
E IN MY ACC
COUNT?
IS THERE
There is no
n limit to the files you can store on IDE
EA in your lockker.
U SEND ME THE
T
ARCHIV
VED FILES FR
ROM IDEA (R
REUPLOAD)?
CAN YOU
equest the file
Yes, you can
c contact Customerserv
C
vice@ideacus
stom.com to re
es.
HOULD I DO IF I FORGET
T MY PASSW
WORD?
WHAT SH
No proble
em! Just email customerservice@ideacu
ustom.com (2
24 hours a day, six days a week) or call them
at 847-930-3209 (8:00 a.m. to 6:00 p.m. CST). They’ll
T
look up
p your informa
ation and ensure you can log
back in.
HOW DO I KNOW WH
HETHER TO CHOOSE
C
SIM
MPLE OR ST
TANDARD VE
ERSUS COMPLEX OR NO
ONSTANDARD?
If you request a quote, our team will tell you whic
ch type of ord er it will be. O
Or, if you placce an order fo
or
standard artwork
a
and itt is a non-standard, we’ll send
s
a quote ffor you to app
prove before w
we start workk.
RENCE BETW
WEEN A BITMAP AND A VECTOR FIL
LE?
WHAT IS THE DIFFER
Bitmaps (also known as
a “raster grap
phics”) are im
mages made u
up of patternss of dots, whicch are actuallyy
squares called
c
“pixels”. They are es
ssentially statiic and all havve four sides. If you try to e
enlarge a bitm
map,
you will se
ee the spaces
s between the
e dots, an effe
ect known as pixilation. Th
his type of ima
age will not re
ender
properly on
o promotiona
al products an
nd wearables.
A “vector”” file uses geo
ometrical form
mulas to repre
esent images.. The vector d
design is mad
de up of various
“objects”—
—basically lines and shape
es. These objects are defin
ned mathema
atically by a se
et of algorithm
ms or
formulas, which allow them
t
to be redrawn over and
a over by th
he software ussed. As a result, vector images
are dynam
mic and they can
c be reduce
ed or enlarge
ed to any degrree without lo
osing clarity.
G FILES BAD?
ARE JPG
s are bitmaps and they are fine for use online
o
in mostt cases. Theyy are also the standard form
mat
No, JPGs
for images
s captured by
y scanners an
nd digital cam
meras. In fact, because theyy are comprissed of small p
pixels,
bitmaps are
a the most suitable
s
forma
at for photo-re
ealistic image s or images w
with high amo
ounts of fine d
detail.
Each pixe
el can represe
ent any one of the more tha
an 16 million different colo
ors that can be
e displayed b
by
most com
mputer monitors, so the bitm
map image is able to imitatte the subtle ccolor variation
ns of a
photograp
ph.
The vecto
or image, on the other hand
d, is much mo
ore versatile. It can be anyy shape, from simple geom
metric
forms to many
m
of the most
m
complica
ated and mostt abstract form
ms. So the an
nswer is that yyou just need
d the
right format for the job at hand.
ARE THE
E FINAL FILE
ES YOU PRODUCE COLO
OR SEPARAT
TED?
If you orde
ered a vectorr conversion service,
s
the fin
nal files will b
be produced a
according to yyour request. You
may choo
ose final color output as RG
GB, CMYK or Pantone spo
ot colors. The files are not processed
through any specific RIP software or
o color separa
ation software
e programs. H
However, all ffinal images in this
category will
w be 100% vector and an
ny additional or specific co
olor changes ccan be made after the factt.
WHY DO YOU CHARG
GE PER 1,000 STITCHES
S FOR EMBR
ROIDERY DIG
GITIZING VER
RSUS A FLAT
T
FEE?
In most ca
ases, charging per 1000 sttitches ends up
u being a low
wer price, so we do this to provide the b
best
option to our
o customers.
U SEND ME A SEW-OUT OF SWATCH
H OF THE EM
MBROIDERY FILE?
CAN YOU
Idea Custtom Solutions
s produces se
ew-outs of digitizing files ass part of our sservice and to
o ensure theyy are
high quality and produc
ction-ready. We
W then send
d digital swatcches to you w
with the completed orders, w
which
are very helpful
h
in secu
uring custome
er approvals. However, we
e do not send physical emb
broidery swattches.
Please ke
eep in mind th
hat digital swa
atches are only available w
when with ourr premium serrvice. Basic
service do
oes not provid
de the digital swatch.
MER IS A NE
EW COMPAN
NY AND DOES
SN’T HAVE A LOGO YET
T, OR JUST
WHAT IF MY CUSTOM
?
WANTS A NEW ONE?
You’ve co
ome to the right place! With
h the combina
ation of our prrofessional de
esigners dediicated to custtom
logos, ourr creative brie
ef to capture goals
g
and requirements, an
nd our team o
of design consultants to wo
ork
directly with you or you
ur customers, Idea Custom
m Solutions de
elivers agencyy quality logo
os at prices SM
MBs
can afford
d. You can ord
der logos und
der the Artworrk category, a
as part of Cusstom Creative
e services. We
e
provide tw
wo concepts and
a you can make
m
revision
ns to one for tthe final desig
gn.
I HAVE MY
M CUSTOME
ER’S LOGO BUT
B
THEY WANT
W
A T-SH
HIRT DESIGN
N. CAN YOU DO THAT?
We sure can!
c
We introd
duced Custom
m Creative se
ervices in 201
15 to meet the
e need for t-shirt designs, e
event
banners, posters and lo
ogo design. We
W have a de
edicated team
m that focusess on these cre
eative orders. You
C
Creative services under
u
Artwork
k in our IDEA system.
can find Custom