TEAM TORQUE NEWS
AUGUST 29, 2006
VOLUME 2, NUMBER 7
A2LA ACCREDITATION ANNOUNCED
Team Torque Inc. is now A2LA Accredited to ISO 17025:2005 and ANSI/NCSL
Z540-1
We are happy to announce that our journey toward A2LA Accreditation is in
the books!
July 31, 2006, our Torque Wrench and Torque Tester Labs received the
formal A2LA Certificate and Scope associated with these highest
international standards in the calibration industry.
“This recognition is the result of many years of preparation and work,”
reported business owner and company president Mark Anderson. “Our
company’s dedication to quality has never been higher. This accreditation
makes Team Torque’s services available to additional customers worldwide, particularly those seeking this highest level of quality.”
TEAM TORQUE INC.
1231 PARK AVE
BISMARCK, ND 58504
The A2LA Accreditation includes a Mutual Recognition Agreement with other
A2LA Labs throughout the United States and other countries. This helps
assure torque customers that the services performed on their tools are
conducted at the best level possible.
We continue to provide free formal printed certificates with all calibrations,
which ensures quality system compliance for the end user.
“Quality is not an act,
it is a habit.”
~ Aristotle
MANAGEMENT CORNER
Problem Solving or Problem Prevention?
In most cases, problem solving happens first.
Then, after the most urgent problems are out of
the way, the team may, and should, look at
opportunities to build in problem prevention.
The payoff can be enormous. Let's take an
example from our personal lives - buying a used
car. We discover that a brake light is out, the
gasoline tank has a slow drip leak and the radio
doesn't work.
These are candidates for problem solving and
need to be taken care of right away. Attention
can later focus on problem prevention such as
developing procedures for regular oil checks,
radiator water levels, etc. These are examples of
measures that could prevent costly engine
repairs or replacement.
Although the process of becoming A2LA Accredited is complete, this is
merely just another leg in the overall adventure in our calibration expedition.
Team Torque continues to grow our company through quality improvements
and expansion.
We will be audited at least annually by A2LA to help ensure our services
meet that organization’s stringent requirements. And, of course, our Quality
team continues ongoing internal audits of our processes and policies to
verify the work we perform meets our own high expectations.
Visit www.teamtorque.com or call (888) 682-8675 for details of the
company’s new A2LA accreditation, along with the scope of services
offered.
Team Torque’s new A2LA Accreditation Certificate and Scope is located
within the “Quality” section of our website –
www.teamtorque.com/images/pdfiles/Certificate_Scope_of_Accreditation.pdf
FUNTIME TEASER
Five Daughters
Mary's father has five daughters:
1.Nana, 2. Nene, 3. Nini, 4. Nono.
What is the name of the fifth daughter?
See answer below
FREQUENTLY ASKED QUESTIONS
Q: What is ISO 17025:2005?
QUALITY IS AS QUALITY DOES
“Quality questions create a quality life.
Successful people ask better
questions, and as a result, they get
better answers.”
~ Anthony Robbins
Coach or Controller?
Sometimes the line between coaching and
controlling is a blurred one. Almost any facilitator
or team leader will tell you that theirs is a
coaching style. But is it?
A: ISO 17025:2005 is the current international standard that specifies
the general requirements for the competence of labs to carry out
calibrations.
It helps ensure that all accredited organizations are performing services at
a level that meets or exceeds the needs of end users (i.e. customers).
From a technical standpoint, this standard more than meets the needs set
forth by ISO 9000 and ISO 9001.
For all customers, it gives confidence that work performed by an
accredited lab is at the best level possible.
Q: What is ANSI/NCSL Z540-1?
Imagine you are painting your 10-year-old child’s
bedroom. It looks like fun to him and begs to do
it. You know there will be mistakes and the job
will take a lot longer if he does it.
A: Like ISO 17025:2005, this standard provides a manner in which
confidence is promoted in Calibration Labs. Accreditation to ANSI/NCSL
Z540-1 means that an organization has met or exceeded all its strict
requirements.
Do you keep doing it yourself and give him a
running explanation of your activity, or do you
bite the bullet and let him do the job with patient
guidance from you?
It provides further definition of technical areas from within ISO
17025:2005. Both standards were created from previous United States
military and ISO guides & standards.
Let's hope it is the latter. The point is that
whatever you would likely do with your son is
what you would probably do with members of
your work team.
Contact Team Torque Quality Manager Jim Mueller at
[email protected] with further Quality Management System questions.
ANSWER TO FUNTIME TEASER
TEAM TORQUE INC.
1231 PARK AVE
BISMARCK, ND 58504
Phone
1-888-682-8675
Fax
1-701-222-3731
We’re on the Web!
www.teamtorque.com
© 2006 Team Torque Inc. & QCI International.
Potions reprinted with permission from
QCI International's Timely Tips for Teams,
a monthly Internet newsletter.
The Question Was:
Mary's father has five daughters: 1.Nana, 2. Nene, 3. Nini, 4. Nono.
What is the name of the fifth daughter?
The Answer Is:
Her name is Mary. Read the question again!
TEAM TORQUE BIO
This month we focus on Casy Laib.
Casy is Team Torque’s resident “geek.” He is our combination webmaster and computer
wiz.
His previous education and experience in the world of IT (Information Technologies) have
helped grow our company to new levels in this digital age, including many streamlining
projects that help us keep costs lower for our customers.
Casy spends his free time boating, motorcycling, drag racing, and smoking cigars – and,
most importantly, he is the newest member of the “engaged to be married” crew at Team
Torque…congratulations to Casy and Allison!
•
Have you visited another country? Yes – Ireland & England
•
Siblings: One brother – Cory, currently living in Ohio
•
Favorite childhood event: Learning about engines from Dad
•
Favorite adult event: Skydiving over Maine
•
Favorite sports: Racing, Football, Golf
•
Pets: Chianti, a Siberian Husky
•
What languages, other than English, do you speak? C++, Visual Basic, and
other assorted computer languages
•
Favorite Food: Fettuccini Alfredo
•
Sunday Activities: Spending time with his fiancé & boating on the river
•
Favorite Website(s):
o
www.digitalblasphemy.com (graphics / pictures)
o
www.google.com (search engine)
o
http://www.teamdelsol.com/ (international racing club)
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