Creating Your Professional Cover Letter and Resume
Table of Contents
Resume Content and Organization by type of Job Seeker
Pages 2-4
Writing Guidelines for Everyone
Page 5
List of Action Verbs
Pages 6-7
Cover Letter Writing
Pages 8-10
Resume Writing Samples:
Accounting
Business
Marketing/Advertising
Journalism
Human Services
Administration of Justice- Corrections Officer
Paralegal
Early Childhood Education- Assistant Teacher
Medical Coding and Billing
Certified Nursing Assistant
Medical Assistant
Registered Nurse
Network Engineering
Help Desk Technician
Automotive Technician
HVAC Technician
Skilled Trades-Drafter
Skilled Trades- Electronics
Skilled Trades- Power Plant Technician
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Experience/Career Change Resume
Page 30-31
Skill Based Resume
Page 32
No Previous Work Experience
Page 33
1
WHAT IS A RESUME?
A resume is a printed summary of your employment qualifications. It should include
your skills, education, employment history and any other information which would give
an employer a favorable impression of you. The writing of your professional resume
should be well-planned and carefully considered since it will be the first contact that a
potential employer has with you. Remember: The goal of the resume is to get you
an interview. Here are a few suggestions to help you outline your resume.
HEADING:
A resume should always include your name, current address, phone number where an
employer can reach you, and an e-mail address that is professional. Avoid using an
email address that conveys the wrong impression to an employer.
WHAT COMES NEXT?
This depends upon who you are and what you have accomplished in your life. Try
choosing one of the following situations which best describes you; a current college
student and or recent graduate, an experienced job seeker
FOR A STUDENT OR RECENT GRADUATE OR CERTIFICATE RECIPIENT:
A profile which reflects your employment objective is a good eye catcher. Some
areas of interest might include



Computer skills including all hardware, software packages and applications and
certifications
Foreign language fluency, if applicable
Any keywords which are applicable to your objective (keywords are found in job
postings, also consider skills and personal qualities that you can offer an
employer)
Next, your education should be highlighted. Included in this information should be:
 Name of educational or graduating institution, city and state
 Name and date of degree or certificate. If you are writing your resume early, list
pending graduation/certificate date if it will occur within a year. If longer put
“Pursuing an Associate Degree in (your major)” with no expected graduation date
given.
 Related course work
 G.P.A. (if 3.0 or better)
 Honors, awards and scholarships. Also mention if you financed your education
through employment.
2
Your experience, listed in reverse chronological order, should include any jobs you held
throughout college, co-ops or internships and, if applicable, volunteer activities. Here
are some tips for listing your experience:





Name of organization, city and state
Your title – can be bolded
Dates of employment. Include month and year for recent work
Several action phrases which describe your primary duties (see action verb list)
Accomplishments and achievements in the position
An additional listing may be interests or activities and include sports or club
memberships with positions or offices held and detailing special events or projects
undertaken. It is best not to list political or religious affiliations.
Keep in mind that any unrelated jobs held throughout school are important to an
employer who is considering hiring you. All types of jobs demonstrate responsibility
and some type of skill-building opportunities.
EXPERIENCED JOB SEEKERS:
If you fall into this category, it is beneficial to begin with a career summary. This
category may include:
 Areas of proficiency/skills
 Highlights of specific, job-related accomplishments
 Certifications
 Company awards and promotions
Next, describe your professional experience in reverse chronological order, listing your
responsibilities in action phrases. A word of caution: If listing multiple positions, do not
duplicate responsibilities as this sounds redundant. If you held the same position with
several organizations, you might consider listing titles only with the dates.
Your education should be listed after your experience, naming the type of
degree/certification and the date of graduation/completion. The name of the institution,
city and state should also be listed. Experienced job seekers need not elaborate upon
this category.
Optional areas (depending on remaining space) which are sometimes of interest to
employers include community service and professional affiliations (see list of Do’s
and Don’ts for further information).
3
CAREER CHANGERS AND WORKFORCE RE-ENTRY INDIVIDUALS:
This category addresses those of you who have gained experience in a field different
from your current career objective and those of you who have been out of the workforce
for several or many years. For both groups be certain to include a list of skills that are
applicable to your current goal. For instance:
- If you have been a human service worker for a number of years and you currently
desire to work in a corporate environment, your list of accomplishments should include
any budgetary, supervisory, or project team experience which you gained in your
former field. Think carefully about the types of skills which are marketable in the
desired workplace.
- If you have been out of the workforce for longer than two years, you need to
demonstrate to a prospective employer that you have utilized your time productively.
List the skills that you have gained during time spent working with community groups
and in volunteer functions. Pay particular attention to the most responsible tasks such
as organizing your neighborhood town watch or implementing a fundraising event.
Additionally, consider using a skill based resume to highlight your skills.
Choose and prioritize three skills that are relevant to the position you are seeking and
provide examples for each based on your experience. The advantage to this type of format is
that the dates of employment are not as noticeable. A sample is provided.
4
RESUME WRITING GUIDELINES FOR EVERYONE:
DO...
 Use graphics and print that are easy on the reader’s eyes

Highlight headings and titles by printing in bold and/or CAPS; avoid italics

Use outline form rather than sentences and do not use the pronoun “I”

Keep it brief - one page is recommended for entry-level positions; no more than two
pages for mid and upper-level positions

Be certain it is grammatically correct and contains no typographical errors (it is a
good idea to ask several people to proofread your resume)

Use margins which are no more than 1.25 inches wide

Use action verbs to describe job responsibilities

Be clear, concise and direct

Include a personalized cover letter with each resume (see sample)

Create separate resumes if you have separate objectives
DON’T...

Include personal data such as age, height, or marital status

State salary requirements

Abbreviate (except the name of states)

List references. Include them on a separate page and submit when requested.

Use print that is too small (under 10 pt.) or too fancy

Include any information which you cannot discuss at length in an interview

Include any information which has religious or political overtones
REMEMBER: No two resumes are identical. Job seekers should customize their
resumes to highlight their unique experiences. The following pages include a list of
Action Verbs, a Sample Cover Letter and Sample Resumes to help you stimulate ideas.
GO TO IT, AND GOOD LUCK!
5
LIST OF ACTION VERBS
accelerated
accomplished
accepted
accounted for
accrued
accumulated
achieved
acquired
acted
activated
actualized
adapted
added
adhered
adjusted
administered
advertised
advised
affected
affirmed
afforded
aided
allocated
alphabetized
analyzed
animated
announced
anticipated
applied
appointed
appraised
approved
arbitrated
argued
arranged
ascertained
assembled
assessed
assigned
assisted
assumed
assured
attained
attended
audited
augmented
authorized
automated
awarded
began
bolstered
boosted
bought
briefed
brought
budgeted
built
calculated
cataloged
caught
caused
chaired
changed
charted
checked
chopped
chose
clarified
classified
cleared up
closed
coached
coded
collaborated
collected
combined
commanded
communicated
compared
completed
compiled
completed
composed
computed
conceived
concentrated
conceptualized
conciliated
concluded
conditioned
conduced
conducted
configured
considered
constructed
construed
consulted
continued
contracted
contributed
controlled
convinced
cooperated
coordinated
copied
corrected
correlated
counseled
counted
created
credited
critiqued
cut
dealt
debated
debriefed
debugged
decided
deciphered
decoded
decreased
defined
deflected
delegated
deleted
delivered
deregulated
demonstrated
derived
described
designed
detailed
determined
developed
devised
devoted
dialogued
digested
diminished
directed
discovered
discussed
dispersed
displayed
distributed
documented
drafted
dramatized
drew up
dropped
earned
edited
educated
effected
elaborated
elected
eliminated
emphasized
employed
encouraged
energized
engaged
engineered
enhanced
enjoyed
enlarged
enlisted
ensured
entered
entertained
established
estimated
evaluated
examined
excelled
exchanged
executed
exercised
expanded
expedited
6
explained
explored
exposed
extended
extrapolated
facilitated
faxed
familiarized
filed
financed
fixed
forecast
foresaw
formulated
forwarded
fostered
founded
functioned
furnished
gained
gathered
gave
generated
governed
grabbed
graded
granted
graphed
greeted
grew
grossed
guaranteed
guided
handled
hastened
headed
healed
heightened
helped
highlighted
hiked
hired
housed
hunted
identified
illustrated
implemented
improved
included
incorporated
increased
indexed
indicated
influenced
informed
initialized
initiated
innovated
inspected
inspired
installed
instituted
instructed
insured
integrated
interested
interfaced
internalized
interpreted
interviewed
introduced
investigated
invented
inventoried
inverted
involved
issued
joined
judged
juried
justified
kept
keyboarded
labored
launched
leased
lectured
led
lessened
licensed
linked
loaded
located
looked
made
mailed
maintained
managed
manipulated
mapped out
marketed
mastered
maximized
measured
mediated
merchandised
merged
met
micrographed
ministered
moderated
modified
molded
monitored
motivated
moved
multiplied
named
narrated
navigated
negotiated
netted
networked
neutralized
normalized
normed
notified
notaried
observed
obtained
officiated
opened
operated
orchestrated
ordered
organized
overcame
oversaw
paid
painted
participated
perceived
performed
persuaded
photographed
piloted
pinpointed
pioneered
placed
planned
played
policed
posted
practiced
predicted
preempted
prepared
presented
presided
pressed
processed
procured
produced
profited
programmed
prohibited
projected
promoted
proofed
proposed
protected
proved
provided
publicized
published
purchased
put
qualified
quantified
quickened
questioned
raised
ran
rated
realized
received
reclaimed
recognized
recommended
reconciled
reconstructed
recorded
recouped
recovered
recreated
recruited
rectified
recycled
redesigned
redecorated
reduced
reentered
registered
regulated
rehired
related
reimbursed
reinforced
related
released
relocated
renewed
renovated
rented
repaired
replaced
replenished
reported
represented
required
requisitioned
rescued
researched
resequenced
reshaped
resolved
responded to
restored
resulted in
retained
retired
retooled
retrained
retrieved
returned
revamped
revealed
reviewed
revised
rewired
robotized
routed
said
saved
saw
scanned
scheduled
scored
scouted
screened
scrutinized
sculptured
selected
sensed
sent
7
served
set objectives
set up
shaped
shipped
showed
sifted
simplified
smoothed
sold
solicited
solved
sorted
sought
spearheaded
specified
spoke
sponsored
stabilized
staffed
started
stated
stimulated
stopped
straightened
streamlined
strengthened
structured
studied
styled
subcontracted
submitted
succeeded
suggested
summarized
supervised
supplied
supported
surmounted
surveyed
syndicated
tabulated
targeted
taught
telecommuted
televised
terminated
tested
tightened
took
took over
totaled
toured
tracked
trained
transacted
transferred
transformed
translated
transmitted
traveled
treated
troubleshot
tutored
typed
typeset
uncovered
updated
upgraded
underscored
used
utilized
validated
verified
video graphed
video taped
visualized
vocalized
voiced
waited
waived
weighed
welcomed
won
word processed
worked
wrote
THE CUSTOM COVER LETTER
A personalized, typed letter should accompany each resume you mail out. This cover
letter serves to highlight the information in a way that relates it directly to the needs of
the specific employer. It takes your resume out of the junk mail category. Some rules:
-
Address it to the person who could make the hiring decision.
-
In the opening sentence say something that indicates that this letter was written
specifically to that company (“I understand that ABC Corp. is expanding its
marketing department.”)
-
Show that you are interested and able to contribute to a possible solution or need of
the employer. For example: “My training/certification in (name academic or training
specialty), and my interest/experience in working in (name area of experience) will
be an asset to ABC Corp.
-
Ask for an interview (“I would like the opportunity to speak with you in person
concerning my qualifications for the position. I will call you next Tuesday for an
appointment.”)
RESPONDING TO A BLIND AD
Sometimes it is not possible to research hiring personnel, particularly if you are
answering a classified advertisement with a PO Box listing. If this is the case, the inside
address should still include a title such as Personnel Manager or Human Resource
Manager. The body of the letter should be tailored to meet the qualifications of the ad in
addition to stressing your interest and enthusiasm.
Be certain to close the letter with a statement which will prompt a phone call from the
employer, since most blind ads do not include phone numbers (“I hope to hear from you
at your earliest convenience.”)
COVER LETTER POWER PHRASES
Consider using adaptations of these key phrases in your cover letters:
“I believe that I am particularly well qualified for your position because …”
“I am confident that with my abilities (be specific) I can make an immediate and valuable
contribution to your company.”
“Your ad captured my attention.”
“The skills you require match my professional strengths.”
“I welcome challenges and feel that my experience and skills are easily transferrable.”
“I have highlighted some of my achievements which relate to your requirements…”
8
COVER LETTER FORMAT
Your Street Address
City, State, Zip Code
Today’s Date
(4 spaces)
Mr. Employer
Appropriate Title
Company Name
Street Address
City, State, Zip Code
Dear Mr. Employer:
First Paragraph - Arouse interest. Tell why you are writing; name the position for
which you are applying and tell how you heard of the opening. If someone referred you
to this opening, mention their name.
Middle Paragraph(s) - Create desire. Give details of your background that will show
the reader why he/she should consider you as a candidate. If you have a description of
the job requirements, try to match your skills and background to these requirements as
much as you can. Be as specific as possible about the kind of job you want. Refer the
reader to your general qualifications on your enclosed resume or other material.
Last Paragraph - Ask for action. Have an appropriate closing to pave the way for the
interview by giving your phone number or by offering some similar suggestion of an
immediate and favorable reply.
Sincerely,
YOUR SIGNATURE (4 spaces)
John Doe
9
SAMPLE COVER LETTER
594 Post Drive
Philadelphia, PA 12345
Today’s Date
Ms. Mary Smith
Recruitment Manager
Boscov’s Department Store
Granite Run Mall
Media, PA 19063
Dear Ms. Smith:
I am writing to apply for the management trainee position which appeared in last
Sunday’s Philadelphia Inquirer. With an Associate degree in Retail Management and
extensive retail experience, I am certain that I could make a positive contribution to your
store.
As you can see from my resume, for the past two years I have worked part time and
summers in a large department store. With over 1500 hours of in-store retail
experience, I have learned many practical aspects of retail management including
customer service, inventory selection, and promotional events. Additionally, my ability
to learn quickly and my demonstrated commitment to hard work should prove to be an
asset to your company.
I am confident that I can offer you the skills ( name specific skills ) you are seeking. Feel
free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview.
Thank you for your time. I look forward to learning more about this opportunity!
Sincerely,
James Stewart
Enclosure: Resume
NOTE: TYPE EACH COVER LETTER INDIVIDUALLY...DO NOT SEND A
PREPRINTED COPY. ADDRESS EACH EMPLOYER BY NAME AND TITLE.
10
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Detail oriented individual with effective verbal and written communication skills
seeking an entry level position in Accounting; Proficient in Quickbooks, Microsoft
Excel, Word, Access, PowerPoint, 2010; Experienced in the recording of financial
transactions, performing calculations and preparing financial statements; Able to
analyze and interpret financial transactions; Applies basic economic principles in the
business decision-making process; Demonstrates strong organizational and time
management abilities
EDUCATION:
Delaware County Community College, Media PA
Accounting Certificate, May 2015
West Chester University, West Chester, PA
Bachelor of Arts, Business Administration, May 2011
EXPERIENCE:
ABC Company
Accounting Intern









Assist with month-end financial reports
Post journal entries
Help with accounts receivable, payable and bank statement reconciliation
Assist with audits
Balance sheet reconciliation
Work with the finance team on yearly forecasting efforts
Manage the monthly tracking of our physical inventory
Support the payment processing team
Performed data entry and credit checks
Accountemps
Accounting Clerk



Media, PA
January 2014 - June 2014
Philadelphia, PA
January 2012- December 2014
Matched invoices to purchase orders and vouchers
Accurately entered data into Excel spreadsheets
Assisted with the processing of accounts payable/receivable
11
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Motivated individual seeking to gain experience while completing an
internship in the business field
Leadership in fast paced food service industry
Experienced in training employees; have proven problem solving abilities
Team player; committed to supporting organizational success
Respect towards customers and associates
Excellent analytical and problem solving skills
Strong communication and organizational skills
Proficient in Microsoft Word, Excel, PowerPoint, Access 2007, 2010
EDUCATION:
Delaware County Community College, Media, PA
Pursuing an Associate Degree in Business Administration
Expected Graduation: May, 2015
Related Coursework: Accounting, Micro and Macro Economics, Principles
of Marketing, Introduction to Business
GPA: 3.0
EXPERIENCE:
March 2012 –
March 2014
Wawa, West Chester, PA
Shift Manager and Sales Associate
Promoted to Shift Manager after a year of service
Recognized by management for providing quality customer service
Operated cash register and managed money handling processes
Provided pleasant shopping experience and responded to customer needs
Experienced with SAP device
Build rapport with vendors
Actively supported all areas of operations
Communicated customer requests to management
Maintained store cleanliness
Followed all safety and security procedures
Prepared food service orders to exceed customer expectations
Responded to customer complaints and resolved issues
ACTIVITIES:
2012-2014
2009-2010
Member of Business Society, Delaware County Community College
Helps to organize field trips to local businesses
Contributes to the production of Business Society newsletter
Habitat for Humanity, Philadelphia, PA
Volunteered to build homes for local families
12
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Creative and persuasive team player with excellent communication
and interpersonal skills seeks a position in Marketing/Advertising;
Able to establish and maintain professional relationships with customers
and provide quality service; Posses strong leadership and time
management abilities; Proficient in Microsoft Word, Excel, Access,
PowerPoint, Publisher 2010; Familiar with Adobe Illustrator and
PageMaker
EDUCATION:
Delaware County Community College, Media, PA
Associate Degree in Business Management, May, 2015
GPA: 3.3
Related Course Work: Business Communications, Business Math,
Principles of Marketing, Principles of Advertising, Legal
Environment of Business
EXPERIENCE:
Fashion Bug, Media PA
Assistant Sales Leader March 2012-March 2014
Achieved sales and profitability goals by working alongside Store
Sales Manager; Increased sales by 10%
Assisted in recruiting, hiring, and training of associates
Experienced in payroll procedures, problem resolution, visual
merchandising, and loss prevention
Quaker Chemical Corporation, Conshohocken, PA
Receptionist – Part-time, April 2010 – March 2012
Maintained front desk area for 35 divisions
Supervised 6 data entry staff members
Assisted with tours for corporate guests
Oversaw daily schedule of special events and arrivals
ACTIVITY
Member, Student Government Association
Delaware County Community College, 2012-2014
Promoted 4 campus activities per year with higher attendance rates
13
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE
A highly creative and accomplished candidate with extensive practice in effective verbal and
written communication seeks an entry level position in Journalism; Possess good
organizational and management skills; Ability to work well independently and achieve deadlines;
Goal-oriented and ability to handle multiple tasks; In-depth knowledge of Dreamweaver MX,
Quark XPress and Adobe Photoshop; Knowledge of Microsoft Word, Excel, PowerPoint and
Access
EDUCATION
Delaware County College, Media, PA
Pursuing Associate Degree in Communication Arts, Communication Studies
Anticipated Graduation, May 2015
G.P.A.: 3.0
Courses: Public Speaking, Introduction to Public Relations, Introduction to Mass
Communication, Journalism I and II
EXPERIENCE
April 2014-Present
Teller
Firstrust Bank
Devon, Pa
Ensures high level of customer service
Ensures compliance with bank’s policies and procedures
Understands basic features and benefits of bank’s products and services in order to sell to
customers as needed
Ensures all work is completed on a daily basis, and follows up with outstanding items
Demonstrates behavior consistent with bank’s mission/values
Demonstrates teamwork through flexibility, and looks for ways to contribute to team
performance
Responsible for extensive telephone answering
Utilizes standard office equipment
August 2013- April 2014
Event Staff Philadelphia Eagles
Philadelphia, Pa
Applied effective interpersonal skills in order to make experience with Philadelphia Eagles a
friendly environment
Assisted players, player families, and staff with any information at selected venues (training
camp, college events, union soccer stadium, concerts)
Followed all policies and procedures thoroughly
Responsible for crowd management
ACTIVITIES
Delaware County Community College
Writer, The Communitarian Student Newspaper
Contributor, Pegasus Magazine
DJ, WDCR Radio Station
14
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Personable and compassionate individual seeks a position in the field
of Human Services; Demonstrates exceptional listening and
communication skills; Dedicated to helping others and able to work
with a variety of people; Maintains composure during stressful
situations; Practices leadership skills and is able to motivate others;
Works well independently and as a cooperative team member;
Possesses time management and organizational skills
EDUCATION:
Delaware County Community College, Media, PA
Pursuing an Associate Degree in Human Services
Related Coursework: Applied Psychology, Human Development,
Industrial Psychology, Social Problems, Microcomputer Applications
Anticipated graduation, May, 2015
EXPERIENCE:
November 2013Present
American Heart Association, Philadelphia, PA
Volunteer Coordinator
Recruit and train a staff of 11 volunteers
Solicit funds through telemarketing and door-to-door canvassing
Coordinate mass mailings for a five-county area
April 2011November 2013
Children and Youth Services, Media, PA
Intake Specialist
Performed confidential intake interviews
Channeled potential clients to appropriate counselors
Worked all shifts on crisis hotline
COMMUNITY SERVICE:
Member - Delaware Valley Women’s Council, 2013 - Present
Volunteer - Youth Advocates for Teen Offenders, 2011-2013
15
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Interested in working with youth population as a Corrections Officer; Demonstrates
effective supervision; Possesses excellent communication skills as well as leadership
abilities; Strong observational and reporting skills; Able to handle stressful situations
and complaints in a professional manner; Demonstrates integrity, maturity and sound
judgment while interacting with clients; Knowledge of Microsoft Office, 2010
EDUCATION:
Delaware County Community College Media, PA
Associate Degree in Administration of Justice, May 2012
GPA: 3.5
Coursework: Criminal Law, Criminal Procedure, Principles of Investigation,
Criminology, The Youthful Offender, Experiences in Diversity, American National
Government
EXPERIENCE:
The County of Chester, West Chester, PA
Support Staff III, Clerk of Courts
10/2013- Present
 Provide extensive administrative support and clerical duties to contribute to
the efficiency and productivity of the department
 Interact with the public in a professional manner and assist with various
issues relating to all criminal matters.
 Demonstrate effective organizational skills and attention to detail to
complete duties
 Attend hearings and provide the court with required files, paperwork and
support related to the designated daily caseload
Wawa, Woodlyn, PA
Customer Service Representative
09/2011-9/2013
 Operates the cash register; maintains proper cash levels
 Provides training for new employees
 Communicates with store manager regarding customer requests
 Replenish products and supplies
 General housekeeping
16
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Skilled administrative professional seeking an entry level Legal
Assistant or Paralegal position; Proficient in Microsoft Word, Excel,
PowerPoint, Access, 2010; Able to interact in a professional manner with
attorney and clients; Demonstrates strong attention to detail and
organizational skills; Works well independently and as cooperative team
member; Passionate about research and strong desire to learn;
Dependable and hard-working
EDUCATION:
Delaware County Community College, Media, PA
Pursuing an Associate Degree in Paralegal Studies, May 2012
GPA: 3.5
EXPERIENCE:
2014-Present
ABC Company LLP, Media, PA
Paralegal Internship
Organized and filed case documents (pleadings, discovery)
Researched case law, procedural law and statutes
Drafted memorandums and short briefs as a result of research
Trial preparation including exhibit lists
Filing, recording and obtaining information from court and agency
files
Identified and noted applicable deadlines and ticklers
Conducted initial phone consultations
Assisted the attorney with interviews between attorney and client
Participated and assisted in deposition of a client
November 2013–
Present
State Farm Insurance, Concordville, PA
Customer Service Representative
Respond to high volume of daily claim inquiries
Report client information to licensed agents
Maintain extensive customer database utilizing Microsoft Access
Generate monthly reports to staff
October 2011 –
November 2013
Macy’s, Springfield, PA
Sales Associate
Assisted customers in various store departments including
Appliances, Electronics, Housewares and Furnishings
Received Employee of the Year Award, 2007
Consistently surpassed yearly profit goals
17
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Exceptional communicator and leader seeking an Assistant Teacher
position; Able to plan and implement age appropriate curriculum and
activities; Creates a nurturing and safe environment to foster learning;
Demonstrates support and respect for all children and family members;
Practices effective supervision and leadership abilities; Communicates
effectively with team and family members; Evaluates situations and
applies problem-solving skills for best outcome
EDUCATION:
Delaware County Community College, Media PA
Associate Degree in Early Childhood Education, May 2015
G.P.A.: 3.0
Courses: Introduction to Teaching, Principles of Early Childhood
Education, Methods & Materials for Teaching I,II, Early Childhood
Development, Planning and Instruction, Children, Families and
Communities
Field Experience-90 hours
Lil’ Tykes Childcare & Learning Center
Spring, 2014
Implement lesson plans for four year old’s based on appropriate
cognitive development using a multi-sensory approach that supports
exploration and understanding of the world; Create environments that
are educationally challenging for all children; Implement
accomodations and modifications for diverse learners.
EXPERIENCE:
YMCA Lansdowne, Upper Darby, PA
August 2013-Present
Part Time Assistant Teacher
Prepare lesson plans for 5 year olds with Lead Teacher
Effectively engage and supervise class of 10 children
Promote children to be independent with self-help skills
Maintain a safe and clean environment
Communicate with parents in a professional manner
Support and follow a professional code of ethics
The Smith Family, Havertown, PA September 2011- August 2013
Nanny
Provided afterschool childcare for two boys ages 6 and 8
Assisted with homework
Prepared dinner for the family
18
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Experienced customer service representative with strong communication skills seeking an entry
level position in Medical Coding and Billing; Able to interact with patients and healthcare team
members in a friendly and professional manner; Works well independently to achieve
departmental goals; Produces high quality work by demonstrating attention to detail;
Understands the importance of maintaining patient confidentiality; Possesses a strong work
ethic and desire to learn; Understanding of the anatomical structure and physiological
functioning of the human body; Knowledge of legal and ethical issues in healthcare
CERTIFICATIONS:
Certified Professional Coder, American Academy of Professional Coders, 2013
Certified as a Medical Reimbursement Specialist, American Medical Billing Association, 2013
KEY SKILLS:
 ICD-9, CPT-4, and Medical Terminology
 Medical Insurance
 Claim Entry and Payment Posting
 HIPAA Compliance
 Proficient Data Entry Skills
 Proficient in Microsoft Word, Excel, and Outlook
EDUCATION AND CERTIFICATION:
Delaware County Community College, Media, PA
Certificate of Proficiency-Medical Coding and Billing, 2014
G.P.A.: 4.0
PROFESSIONAL EXPERIENCE
Sales Advisor H&M, Exton, PA
03/2013 to Present
 Customer Service
 Operate cash register and process customer credit and debit card payments
 Settle cash receipts at the conclusion of each shift
 Opening and closing store
 Responsible for the merchandising visual display
Quality Assurance Inspector QVC Inc.,West Chester, PA 1/2011-12/2013
 Responsible for product & material evaluation on items received to ensure compliance to
governmental and company guidelines and standards
 Generated and distributed inspection reports to upper management in regards to inspection
findings
 Conducted Domestic Off-Site Inspections at supplier’s facility
 Responsible for researching and reporting on status and location of priority items
 Coached and developed new vendors in regards to QVC’s QA Standards / Requirements
 Trained new employees in regards to departmental process and procedures
19
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
• Certified Nursing Assistant, PA Department of Health, Registration# 10000000
• Dedicated to providing high-quality personal care
• Demonstrates compassion and respect for all individuals
• Able to encourage and motivate others to succeed
• Able to work well independently and as an effective team member
• Dependable, hard-working, strong desire to learn
EDUCATION:
Delaware County Community College, Media, PA
Pursuing Associate Degree in Health Studies, Pre-Nursing
Certificate of Completion, Venipuncture, October, 2014
• Able to draw blood and practice aseptic methods
• Follow safe practices guidelines
Delaware County Technical School, Folcroft, PA
Certificate of Competency, Health Occupations, May, 2013
Completed 165 Hours of Nurse Aide Training Program, St. Francis Country House
• Performed personal care for residents on the Dementia and Hospice Units
• Measured and recorded vital signs
EXPERIENCE:
October 2013- Present
Giant Food Store, Broomall, PA
Cashier
• Earned Employee of the Month Award
• Greet customers and provide friendly customer service
• Manage food orders and operate cash register
• Handle financial transactions accurately
• Maintain cleanliness of work area
COMMUNITY SERVICE:
2013- Present
Dunwoody Village
Visit with residents and assist with recreational activities
2011-2013
Youth Soccer League
Coached and taught young children how to play soccer
20
JANE DOE, CMA
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Motivated and dependable Certified Medical Assistant with sound knowledge of clinical and
administrative support duties; Demonstrates excellent communication skills and interacts in a
professional manner with patients and medical team; Able to work well with diverse individuals
and provide high quality clinical abilities; Able to prioritize, multi-task and manage time
effectively; Knowledge of Electronic Medical Records; Proficient in Microsoft Word, Excel,
Access, PowerPoint, Outlook; Understands the importance of maintaining patient confidentiality
CERTIFICATIONS:
Certified Medical Assistant #
Certified in CPR and First Aid, American Red Cross, valid through 2016
EDUCATION:
Delaware County Community College, Media, PA
Associate of Applied Science, Medical Assistant, 2015
G.P.A.: 3.5; President’s Honor List
Medical Assistant Externship:
Dr. Zibelman, Taylor Primary Care, Ridley, Park, PA
May 2014 to June 2014
Interact with patients and check them into the room
Interview patients; listen to concerns and ensure their comfort
Answered phones in a courteous manner and scheduled appointments
Billed patients (taking co-pays)
Lab work-drawing blood-20 sticks
Measured and documented patients’ height, weight, blood pressure
Performed urinalysis and pulse oximetry
Administered vaccines, performed EKG and Snellen Eye Exam
Assisted with removal of stitches
EXPERIENCE:
Bayada Nurses, Haverford, PA
Home Health Aide
September 2013 – Present
Provide individualized care to clientele with various care levels, and medical conditions
Take and document vitals, as well as the various services performed during each visit
Assist in performing various nursing/clinical skills such as transfers, medication administration,
repositioning, and oxygen administration.
Communicate with collaborative team including both health care and administrative staff.
VOLUNTEER:
Maris Grove, Glen Mills, PA
Socialize with residents and assist with recreational activities
21
October 2012-Present
JANE DOE, RN
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
QUALIFICATIONS AND LICENSURE
 Recent graduate seeking position as a Registered Nurse
 Motivated and dedicated to providing professional, quality patient care
 Excellent communication skills with aptitude to interact effectively with medical team
 Maintain excellent relationships with patients, family, and staff
 Ability to decisively handle trauma situations and interact effectively with difficult patients
 Manage time and administrative duties efficiently and effectively
 Certified in CPR and First Aid, American Red Cross, 2014
 PA Nursing License # RN100000
EDUCATION:
Delaware County Community College - Media, PA
 Associate Degree in Applied Science - Nursing, May, 2014
 GPA: 3.6 - graduated with high honors


Applied the nursing process in various settings while working with diverse individuals
Gained hands-on experience and knowledge in nursing procedures that included:
recording and documenting vital signs and assessments of all body systems, monitoring
and maintaining fluid balance and blood glucose levels, assessing IV sites, and
administering medications via the following routes: PO, IV IVP, IM, and topical; during a
two year internship at these health care facilities:
Lankenau Medical Center
Crozer Chester Medical Center
Mercy Hospital of Philadelphia
Saint Agnes Day Room
Delaware County Memorial Hospital
Fitzgerald Hospital
Nemours/Alfred I. duPont Hospital for Children
Wallingford Nursing & Rehab Center
Medical Surgical Unit, ICU & CCU
Orthopedics, Medical Surgical, OB/GYN
Psychiatric & Detoxification Units
Community Nursing
Orthopedics & Medical Surgical Units Mercy
Medical Surgical Unit
Pediatrics Unit
Long Term Care
WORK EXPERIENCE:
Fair Acres Geriatric Center, Lima, PA
Medical Records Coordinator
March 2012 - Present
 Contacted companies and patients to assure payment of outstanding bills
 Kept medical records in charts and filed appropriately
Hospital of the University of Pennsylvania - Philadelphia, PA
Receptionist, Dermatology Unit September 2010 - March 2012
 Scheduled appointments and maintained records for busy practice of four Dermatologists
22
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE





Technically inclined individual seeking a position in the field of Network
Engineering
Install and configure Netware network and Microsoft operating systems
Administer, manage and troubleshoot Netware operating system
Analyze, test, and propose solutions for problems relating to network hubs,
servers, workstations and printing
Analyze, test, and propose solutions for problems relating to network protocols
EDUCATION
Delaware County Community College, Media, PA
Associate of Applied Science, Network Engineering, May 2014
G.P.A.: 3.5
Coursework: Web Page Development, Network Communications, Management
Information Systems, Windows XP Professional, Microsoft Windows 2003 Server,
Windows 2003 Directory, Cisco Network Support, Novel Network Administration,
Advanced Novel Network Administration, Novel Network Design & Implementation,
Network Protocols TCP/IP
EXPERIENCE
Network Technician, Comcast, Aston, PA
August 2013- Present
 Maintain fiber-coax infrastructure
 Configure network devices
 Troubleshoot forward and return signal problems
 Ensure compliance under FCC guidelines
 Repair fiber optic cable
 Manage school and local government video equipment
 Research new technology and present to fellow employees
 Lead node split projects
 Verify feasibility of future node split and fiber projects
COMMUNITY SERVICE
Volunteer – Upland Fire Company, Firefighter and Executive Officer, May 2012- Present
Member – Delaware County Fireman’s Association, July 2011- Present
23
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Effective communicator and problem-solver seeking a position as a
Help Desk Technician; Interacts with clients and team members in
a professional manner; Exceptional customer service skills; Works
well independently; Prioritizes tasks and manages time
productively; Able to install hardware and software; Troubleshoots
and resolves source of technical problems; Proficient in Microsoft
Windows 7 and Mac OSX
CERTIFICATIONS: CompTIA A+, Network+, American National Standards Institute, 2012
EDUCATION:
Delaware County Community College, Media, PA
Associate of Applied Science, Help Desk/Technical Support, May, 2012
G.P.A.: 3.0
Coursework: Web Page Development, Network Communications,
Management Information Systems, Helpdesk Concepts, Computer
Applications, Database Management Systems, Introduction to PC
Support, PC Repair & Maintenance, Microsoft Windows 2003
Server, Novel Network Administration
EXPERIENCE:
Micro Center, St. Davids, PA
May 2013-Present
Sales Associate
 Greet customers and present reasonable product solutions
based on their needs.
 Perform merchandising and departmental tasks including
markdowns, price changes, and cycle counts; create and
maintain signage and product displays
 Maintain product knowledge and participate in sales, vendor
and product training.
ACTIVITIES:
Delaware County Community College
Soccer Team
2012-2013
Baseball Team
2012-2013
24
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Hardworking and dependable individual seeking a position as an Automotive Technician;
Able to represent the dealership in a professional manner and interacts in a courteous manner
with customers; Strong diagnosis and troubleshooting abilities; Completes service and repair
assignments correctly; Demonstrates communication and possesses the ability to work well with
others; Manages responsibilities to complete work on time; Able to multi-task and demonstrates
flexibility; Handles difficult situations appropriately; Follows safety rules and regulations;
CERTIFICATIONS:
Pennsylvania Emission and Safety Inspector
EDUCATION:
Delaware County Community College, Media, PA
Pursuing Associate Degree in Automotive Technology
Anticipated Graduation: May 2014
G.P.A.: 3.0
Relevant Coursework: Air Conditioning, Ignition Systems, Computer and Emission Systems,
Automotive Manual Transmission/Transaxle and Chassis, Introduction to Interpersonal
Communication, Applied Accounting, Engine Performance, Automotive Chassis and Security
Systems, Power Train Controls and Technical Chemistry
EXPERIENCE:
Auto Matrix, Upper Darby, PA
July 2013-Present
Automotive Technician / Emissions Inspector
Technician Experience on all Domestic & Foreign Cars with PA State Emissions License
In charge of Oil Changes, Full Tune Up, Fluid Flush, Changing Brakes, Tires, Rotors &
Suspension
Vehicle Inspection & Diagnostic Analysis; Sound System installation and Bolt on Performance
upgrades
Hands on work experience with Pneumatic Tools, Air Compressors, Power Tools and Car Lifts
Super Fresh, Havertown, PA
June 2011-July 2013
Cashier
Operated a computerized register system
Trained new employees in professional customer service, store procedures, product lines and
register operations
Processed returns and exchanges on a daily basis
COMPUTER SKILLS:
Microsoft Access, Excel, Word, and Windows 2007 and 2010
25
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Reliable individual with customer service experience seeking an entry
level HVAC Technician opportunity; Possesses hands-on training in
HVAC system repair; troubleshooting and maintenance, covering
heating systems, air conditioning, electronics and refrigeration.
Diagnose and repair problems with oil, gas, and high-efficiency furnaces
EDUCATION: Delaware County Community College
HVAC Certificate
Pursuing Associate Degree in HVAC
EPA Universal License
Media, PA
May, 2014
May, 2014
EXPERIENCE:
June 2013Present
ABC Company
Apprentice
Assist Journeymen Mechanics with projects
Work with cooling systems
Media, PA
June 2012June 2013
G.C. Construction
Havertown, PA
Residential Carpenter
Maintained exterior of buildings including repair and painting
Removed windows and installed new windows
Assisted in plumbing and electrical work
Built and remodeled decks and patios
May 2011June 2012
Super Fresh
Havertown, PA
Cashier
Operated a computerized register system
Trained new employees in professional customer service, store
procedures, product lines and register operations
Processed returns and exchanges on a daily basis
COMPUTER
SKILLS:
Microsoft Access, Excel, Word, and Windows 2007 and 2010
26
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
 Results-oriented individual with strong client servicing skills seeking an entry level
Auto CAD Drafter position
 Knowledge of design techniques, tools, and principles involved in the production
of precise technical plans, blueprints, drawings and models
 Strong attention to detail and able to complete work thoroughly
 Effective mathematical, analytical and problem-solving skills
 Able to organize and prioritize work
EDUCATION:
Delaware County Community College, Media, PA
Associate Degree in Architectural Technology, May, 2014
GPA: 3.4
Architectural Club Vice President, 2013
Related Coursework: Blueprint Reading; Two Dimensional CADD; Project Management
Processes; Architectural Design Concepts; Architectural Graphics
RELATED EXPERIENCE:
CO-OP: PA DEPARTMENT OF TRANSPORTATION, Philadelphia, PA
January - May 2014

Prepared drawings and details from specifications using CADD

Assisted project manager with highway inspections

Reviewed documents and designs

Delivered presentations at weekly meetings
ADDITIONAL EXPERIENCE:
Pep Boys Automotive Center, Brookhaven, PA
Customer Service Representative, September 2012- December 2014

Helped customers with selection of auto parts and explanation of work detail

Stocked shelves, handled cash transactions, scheduled appointments
Delco Contractors, Media, PA
Laborer, Summers 2011-2012
Performed various jobs including aluminum siding, masonry, roofing and exterior painting
27
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Mechanically inclined individual seeking a position as an Electronics Technician;
Possesses knowledge of circuit boards, chips and electronic equipment; Experience
with soldering, digital voltmeter and schematics; Identifying malfunctions in electrical
and electro-mechanical instruments; Repairing non-functioning instruments; Works well
independently and as cooperative team member; Maintains productivity and accuracy in
a fast paced environment; Hardworking and a strong desire to learn
EDUCATION:
Delaware County Community College, Media, PA
Associate of Applied Science, Electronics Technology, May, 2012
GPA: 3.74; President’s List
Courses: DC Analysis; Digital Electronics; Electronics I and II; Troubleshooting and
Repair; Technical Communication; Technical Mathematics I,II; Technical Physics I,II; AC
Analysis, Electro/Mechanical Systems
EXPERIENCE:
WORK-STUDY: LAB ASSISTANT, ELECTRONICS DEPT., DCCC, Media, PA
September 2013-December 2014
 Utilized problem solving/trouble shooting skills while assisting students as they
worked on electronics labs
 Inventoried equipment and lab supplies
Modifier/Solderer, Communications Test Design, Inc, West Chester, PA
October 2012- September 2013
 Performed excellent surface mount soldering skills
 Replaced components on set top circuit boards
 Worked at a fast pace and utilized attention to detail to complete duties
successfully
 Performed tasks according to quality procedures
28
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE








Safety conscious individual with strong trouble-shooting skills seeking a position
as a Technician in an electrical energy power plant
Experience utilizing tools and equipment commonly found in power generation
facilities
Direct experience in synchronizing a three phase generator to the utility grid;
Matching the generator's frequency and voltage to the grid's utilizing associated
instrumentation and hardware
Ability to identify components on blue prints and technical diagrams
Ability to use a FLUKE199 ScopeMeter and FLUKE 16 MultiMeter to diagnose
and assess DELTA and WYE connected three phase systems
Ability to perform functional testing of plant systems and components and
interpret acceptability of data in comparison with established standards
Ability to observe, record, and interpret indications from instrumentation and
control systems. Calculate, evaluate, and report findings
Competent in Microsoft Word, Excel, Power Point, and Access
EDUCATION:
Delaware County Community College, Media, PA
Associate Degree in Energy Technology, May 2014
G.P.A: 3.28 Graduated with Honors - MASS & POSS - Fossil Recommended
PROFESSIONAL EXPERIENCE:
January 2012 – Present Security Officer





Waverly Heights, Gladwyne, PA
Responsible for campus safety at a busy 63-acre CCRC. Manage all aspects of
command and reception center.
Perform security tours, monitor FACP, CCTV, Boiler Systems, Sprinkler Systems
and burglar systems. Enforce safety practices and security protocols. Respond
to medical emergencies, fire alarms, and safety concerns as needed.
Operate main desk PBX switchboard. Address customer and staff needs to meet
organizational objectives.
Recognized for seven years of safe driving as a CMV operator.
Assist department manager on special database management projects (access
control, department tracking and trending) as needed.
29
Experienced/Career Change
JANE DOE
901 S. Media Line Road Media, PA 19063 610-359-5000 [email protected]
Career Summary:

Compassionate and respectful individual interested in making a career change into the
healthcare field, seeking a position as a Certified Nursing Assistant

Experienced in meal planning and preparation, complete physical assessments of
patients, A.M. care, medication administration, IM and subcutaneous injections, taking
and recording vital signs, wound care and dressing. Familiar with nursing interventions
taught in first year clinical

Possess very strong verbal communication and listening skills and able to establish
rapport with individuals; Demonstrates an understanding of clients’ emotions and
behavior and practices compassion; Exercises composure during stressful situations;
Able to work with diverse individuals and has experience working with clients with
cognitive disabilities and mental illness

Owning and operating my own business for seven years has provided me with the ability
to prioritize daily tasks, foresee and effectively prevent potential problems, and manage
time to its fullest potential

Technical skills include Microsoft Word, Excel, PowerPoint 2003 and 2007
Certifications:

Certified Nursing Assistant, PA Department of Health, Registration# 10000000

AHA CPR Professional Certification 7/13 – 7/15
Education
Delaware County Community College, Media, PA
Pursuing Associate Degree in Nursing
Anticipated graduation, May, 2014
GPA 3.5; President’s List and Dean’s List
Student Clinical Experience
Crozer Chester Medical Center, Spring Semester 2013, Medical-Surgical Unit 1N
 Provided basic nursing care and duties as expected as well as medication
administration: PO, IM and subcutaneous injections, IV push, IV piggy back, performed
Accuchecks, dressing cleansing and changes including packed dressing care of surgical
wounds, and advocated for my patients.
Crozer Chester Medical Center, Spring Semester 2013, OB/Maternity
 Documented vital signs, assisted nurses with care, checked MARs for medications due
and assessed pain levels, administered medications while explaining to patients the
purpose and side effects, performed complete assessments on mothers and infants, and
cared for infants in nursery.
30
Jane Doe, Page 2
Lankenau Medical Center, Fall Semester 2012, Medical-Surgical Unit 3SW
 Performed basic nursing skills as learned in simulation laboratory setting at Delaware
County Community College under the tutelage of my clinical instructor. Performed
specific clinical skills such as Foley catheter removal, NG tube care, peg tube care, A.M.
care, taking and recording vital signs, and advocated for my patients.
Professional Experience
Values Into Action, Inc., Media, PA
Personal Assistant, January 2013- Present
 Teamed with other support personnel to coordinate and provide in-home and community
support for clients with cognitive disabilities and mental illness. Assisted clients with
personal hygiene, meal planning and preparation, light housekeeping, laundry, doctor
appointments, referrals and insurance, food shopping, community and church functions,
performed Accuchecks and minor first aide. Received specialized training in fire safety,
first aide.
Jane Doe Floral Design, Springfield, PA
Owner, June 2007 - December 2013
 Handled all aspects of business including advertising, networking, meeting with clients,
planning wedding floral décor, inventory, purchasing, accounting and managing
temporary employees from my home business while maintaining my own childcare and
duties of running a household.
Volunteer Community Activities
Meals on Wheels, Springfield, PA
2012- Present
 Prepare and deliver homemade meals to families in need.
Harvey J. Sabold Elementary School, Springfield, PA
2010- 2012
 Assisted teachers with classroom activities
31
“SKILL BASED RESUME”
JANE DOE
901 S. Media Line Road
Media, PA 19063
610-359-5000
[email protected]
PROFILE:
Detail oriented individual seeking a position in Accounts Payable/Receivable; Proficient in
Quickbooks, Microsoft Excel, Word, Access, PowerPoint, 2010; Outstanding math skills; enjoy
working with figures; Knowledge of clerical details, record and file maintenance; Strong
background in all aspects of customer service and support; Excellent organizational, planning,
interpersonal and communication skills
SKILLS AND ABILITIES:
Bookkeeping:
▪Responsible for all accounts receivable and payable functions as Auditor
for hotel operation
▪Prepared daily, monthly, and yearly balance sheets for auditing purposes
▪Managed daily cash control, prepared bank and credit card deposits
▪Collected payments for customer billing and posted to general ledger
Administrative:
▪ Created documents, spreadsheets, presentations, and maintained
database
▪ Made travel arrangements and coordinated schedules
▪ Ordered office supplies
Customer Service:
▪Handled customer inquiries and complaints in a professional manner
▪Adept at handling confrontational situations, resolving them appropriately
Management:
▪Scheduled, trained and supervised staff arriving for daily shift
▪Oversaw all hotel operations and guest relations as management staff
EXPERIENCE:
Bookkeeper
Front Desk Manager
Administrative Assistant
Travel Agent
Holiday Inn, Philadelphia, PA
Radisson Hotel, Philadelphia, PA
Penn State University, Media, PA
Apple Vacations, Media, PA
June 2011 - June 2014
March 2009- June 2011
June 2007 - April 2009
May 2005 – June 2007
EDUCATION:
Delaware County Community College, Media PA
Associate of Applied Science Degree, Accounting, May 2012
VOLUNTEER ACTIVITIES:
Activity Coordinator
Fundraiser
Children’s Hospital
October 2012-Present
American Heart Association May 2011- August 2012
32
Resume Sample for those Without Work History
JOHN DOE
901 S. Media Line Road
Media, PA 19063
610-555-9876
[email protected]
PROFILE





Personable and goal oriented individual seeking a position as a Customer
Service Representative
Knowledge of Microsoft Word, Excel and PowerPoint, Publisher, 2010
Excellent communication and interpersonal skills
Works well independently and as a team member
Strong organizational and problem-solving skills
EDUCATION
Delaware County Community College, Media, PA
Currently pursuing an Associate Degree in Business Administration
Expected Graduation, May 2014
GPA: 3.2
Relevant Coursework: Introduction to Business, Business Communication, Principles of
Management, Sales and Supervision, Principles of Marketing
ACTIVITIES
Member of the Business Society, Delaware County Community College 2012-2013
 Helps to organize field trips to local businesses
 Assists in production of business attire fashion show
 Contributes to the production of Business Society newsletter
Habitat for Humanity Media, PA 2010-2012
 Worked on rehabilitating homes in North Philadelphia
33