John Noble Home
97 MOUNT PLEASANT STREET
BRANTFORD, ONTARIO N3T 1T5
TELEPHONE: (519) 756-2920
FAX: (519) 756-7942
DATE:
March 1, 2017
REPORT NO. PHSSS2017-28
TO:
Chair and Members
John Noble Home Committee of Management
FROM:
Jennifer Miller, Administrator
John Noble Home
1.0
TYPE OF REPORT
CONSENT ITEM
ITEM FOR CONSIDERATION
2.0
TOPIC
Administrator’s Report [Financial Impact: None] (PHSSS2017-28)
3.0
RECOMMENDATION
[x]
[ ]
THAT the Administrator’s Report PHSSS2017-28 from the John Noble Home BE
RECEIVED.
4.0
PURPOSE
To provide an update to the Committee of Management about activities and
items of interest from the Administrator of the John Noble Home about its
operations and/or emerging trends in seniors’ housing, care and services.
5.0
BACKGROUND
5.1
Accreditation
The Accreditation review was completed on January 22, 23, 24 and 25. The
Home has been awarded the accreditation status of Accreditation with
Commendation. Much hard work and dedication went into achieving this
excellent result. The achievement signifies that the home is among those of top
performing homes and is a mark of distinction. Thank you to the Board Chair and
Vice Chair for your invaluable input. A complete report is included for review.
REPORT No. PHSSS2017-28
Date: March 1, 2017
5.2
Page 2
Bell Lane Terrace
New vinyl flooring has been installed on the first floor of Bell Lane Terrace. The
new flooring replaces the existing carpet down the main hallway and into the
common room. The vinyl flooring is easier to clean and maintain than the
previous carpet and represents an esthetically pleasing transformation to the
space.
5.3
Noble Journey
Progress in the Noble Journey continues as staff work to increase the home-like
atmosphere in the dining room at Mohawk Terrace. Tablecloths in the dining
room will be trialed along with new curtains in the dining room windows. With the
addition of a mural depicting a china cabinet, the dining experience will mimic
one similar to that of their own homes.
A proposal has been submitted to Employment Ontario which would help fund
the training of frontline staff in Dementiability, one of the main tenants of the
Butterfly philosophy of care. The training, targeted to direct care staff, increases
knowledge around methods for resident engagement.
Murals have begun on Davis Court. These murals serve to enhance the
environment as well as draw attention away from the exit door for those residents
who may be exit seeking.
5.4
Resident Quality Inspection
Health Minister Eric Hoskins has announced that enhanced powers will be given
to Ministry Inspectors to improve care at those Long Term Care Homes who are
issued repeat orders of non-compliance. In 2015 over three hundred orders of
Non-Compliance were re-issued to homes failing to comply with regulations. The
enhanced powers serve to strengthen quality inspections and further develop the
risk-based approach to inspections which was introduced late in 2016. The new
measures include fines, and the ability to suspend a Home’s license.
New
proposed offences are being created as well as measures to comply, such as
requiring a home to adopt Ministry mandated best practice care pathways. The
additional enforcement options will better equip the Ministry to respond to that
small percentage of homes that consistently remain non-compliant.
5.5 Day and Stay Program
To address community need, the Day and Stay program has begun to expand
services within its program envelope. A bathing program is being developed
which will give Clients access to a weekly bath during their visit to the Centre.
The bathing program is a revenue generating venture which gives Clients a safe
bath experience which is often difficult in their own homes due to mobility or
REPORT No. PHSSS2017-28
Date: March 1, 2017
Page 3
cognitive issues. The needed program will provide the client the ability to remain
in their own homes longer. The program can be expanded in future outside of
the client base. In a partnership with service providers, Clients of the program
can access a certified foot care nurse during their visit, as well as hairdressing
services on a fee for service basis.
The Respite program has also been
expanded to include weekday service. This program has been costed at a break
even with a rate of $125/night. Costs include supervised stay, meals and
activities for the evening. Use of the program will demonstrate need within the
community and support the Center as it plans to resubmit a proposal for further
expansion to the LHIN.
5.5
Information/Education Items:
There is one information and education item as part of this month’s update: This
past month’s newsletter, “Happenings at Home” is available for review by the
Committee of Management. It represents information at the Home level with
residents and staff.
6.0
CORPORATE POLICY CONTEXT
High Quality of Life and Caring for all Citizens
Excellence in governance and municipal management
To be an employer of choice
7.0
INPUT FROM OTHER SOURCES
John Noble Home Department Heads
Ontario Association of Non-Profit Homes and Services for Seniors
8.0
ANALYSIS
N/A
9.0
FINANCIAL IMPLICATIONS
N/A
10.0
CONCLUSION
The Administrator will continue to report regularly to the Committee of
Management activities and items of interest to further enhance their knowledge
and understanding of the John Noble Home and its operations as well as
emerging trends and issues related to seniors’ housing, care and services.
REPORT No. PHSSS2017-28
Date: March 1, 2017
Page 4
Jennifer Miller, RN, BScN, M.B.A, Administrator
John Noble Home
Attachments: Happenings at Home
Copy to: N/A
In adopting this report, is a by-law or agreement required? If so, it should be referenced in the recommendation section.
By-law required
[
] yes
[ x ] no
Agreement(s) or other documents to be signed by Mayor and/or City Clerk
[
] yes
[ x ] no
Is the necessary by-law or agreement being sent concurrently to Council?
[
] yes
[ x ] no
Council
Representatives
for 2017
The John Noble Home completed the on-site Qmentum
Accreditation Survey on January 25, 2017. Our home
underwent a rigorous evaluation process that looked at
several organizational practices and evaluated these
based on compliance for quality and safety. The
preliminary report explains a very successful survey
with the home meeting all the requirements for the 25
Required Organizational Practices (ROPs). The home
met all the tests for compliance and had no unmet
ROPs. We did have 13 unmet out of 428 Qmentum
standards that were identified as areas for us to
improve on. These results reflect all of the hard work
that each and every one in every department within the
organization does every single day. It shows the care,
compassion and love that goes in to caring for the
residents at the John Noble Home. A special thank you
to all of our community partners, families and residents
that participated in our focus groups. As well, we would
like to acknowledge and thank Councillors Shirley
Simons and John Sless for their dedication and
continued support to the home and for attending the
Leadership discussion group. We appreciate all the
support and positive feedback from everyone involved.
Everyone should be very proud of the results as it is a
true reflection of the hard work that goes in to caring for
our residents and the pride we all have in the John
Noble Home.
We Did it!
Family Council
Representatives for 2017
Chair
Vice Chair
Secretary
Treasurer
~
Jane Oliver
Pauline Vanderwal
Bonnie McDonald
Dori Blackburn
Family Council is a forum for friends and
families of residents in long-term care to
share experiences, and learn and exchange
information. If you have a concern, or would
like to participate, call the Family Council
office at ext. 255
Family Council meets the last Friday of each
month. Everyone is welcome to attend!
Resident Council
Representative for 2017
~
Chair
Wes Rennie
Vice Chair
Richard Kinsella
Secretary/Treasurer Pat Oliver
~
All Residents are welcome to attend
Resident Council Meetings each month!
Next Resident Council Meeting
February 10th @ 1:15
CONGRATULATIONS!
The winner of the Christmas Raffle was Liz Warnock.
Liz won a Gucci Purse, Mink Wrap and a beautiful Sweater.
The proceeds of the raffle went to Recreation Programs
A total of $77.00 was raised!!
Thank you to Tina Papp for donating the items.
EDUCATION
UPDATE
Customer Service
Suggested lessons:
 Lodging a Complaint policy 3-A-70
 Resident Bill of Rights
 10 Ways to de-escalate
This month I will be focusing on the
Customer Service Lessons.
Please see the Education Calendar if
you prefer to complete these lessons as
a group in the Education Room. We
will have a Lunch & Learn scheduled
for Wednesday, February 22.nd Sign
up at the Education Bulletin Board if
you are interested.
I thought I would remind everyone
that if you work at another Long Term
Care home you may want to contact
me once you have finished your JNH
education. I can provide you with a
report for you to submit to your
second employer that may exempt you
from having to complete duplicate
mandatory lessons.
Sincerely,
Sarah MacCuish
Staff Educator
John Noble Home
97 Mt. Pleasant St
Brantford, On N3T 1T5
519-756-2920 ext 227
The Brownie Group that brought in Christmas gifts for the
residents in December.
February
Sunday
Monday
Tuesday
Wednesday
1
St. Peter’s
Gr. 2&3
Class Visits
6
5
7
9:30 Church
Service
1:30 Bingo
10:00 Social
3:00 Yoga
1:30 Superbowl
Party
12
13
6:30
Pub with Rob
Edlephson
14
1:15 ACS Gala
9:30 Church
Service
9:30 Church
Service
6:30 Pub with
Wally Maggs
12:00
Luncheon for
Residents &
Families
3:00 Yoga
Happy Valentine’s
Day
$7.50
20
21
Family Day
6:30
Pub with
Shakey & Jamie
10:00 Social
26
10:00 Social
10:00 Cello
Music with
Allen (DC)
22
1:30 Catholic
Mass
16
10:00
Cello Music
with Allen (BT)
27
10:30
Nelson Powell
entertains
10
11
1:15
Resident
Council
Meeting
17
10:30
Deservedly So
entertains
18
10:30
Joan Minnery
entertains
1:30 Art
Therapy
23
12:00
Lunch Club
Saturday
4
10:30 Music
with Val and
Ralph
10:30 Hymns
with Cynthia
1:30 Catholic
Mass
24
25
1:00
Family Council
Meeting
1:30 Birthday
Party with Devon
Moody
28
1:30 Bingo
9:30 Church
Service
15
10:30
Valentine
Bingo
10:00 Social
19
2:00
Parkinson’s
Meeting
~
Fis’n Chip
Dinner
Friday
3
2
1:30 Anglican
Communion
9
8
10:30
Hymns with
Johanna & Katie
Thursday
3:00 Yoga
5:00 Fish & Chip
Supper Club
1:30
John Turmel
entertains
6:30
Pub with Ken
Lightheart
February 2017 Bizarre & Unique Holidays
Did you know that February is National Grapefruit Month? It’s true, and there is no better way to celebrate this amazing
citrus than by adding it to your diet!
February 2nd – Ground Hog Day
February 3rd – The Day the Music Died – Buddy Holly, Richie Valens & the Big Bopper died in a plane crash on Feb. 3rd, 1959.
February 4th – Eat Ice Cream for Breakfast Day
February 5th – Superbowl Sunday
February 19th – National Chocolate Mint Day
February 23rd – Play Tennis Day
February 25th – Open That Bottle Night – for wine-lover’s to drink & celebrate cherished bottles of wine.
February 26th – National Pistachio Day – it’s a nutty day!
Our Noble Journey
We continue on with Our Noble Journey and continue to move
forward with more projects. Currently we have Bronwyn, our
artist who completed murals on Mohawk Terrace, now working on murals for
Davis Court. Meetings are held every 2 weeks and are now taking place in the
Skylight Café. Anyone is welcome to join these meetings as we welcome all input.
Scheduled meetings for February are February 2 and 16 at 2:15 in the Skylight
Café. We are exploring the idea of having personalized plaques outside each
resident’s room. These plaques would offer a little bit of personalized history about
each resident that tells us who that resident is. Residents that are capable will
consent and assist in providing us information for their plaques and Substitute
Decision Makers for residents that are not capable will be contacted for consent
and assistance in providing information. We are also starting to replenish the
montessori/memory kits out on the home areas as well as individualized kits for
residents.
We are working on a list of items
that we need to complete these
and will be sending out a letter
asking for any assistance with
these specific items.
Some
examples would be a men’s kit, a
ladies’ kit, and old fashion car kits
such as books or models. We will
work on distributing a letter with an
itemized list and a drop off
location. A beautiful sign has been
donated for Our Noble Journey
and we will be looking at setting
up a display to showcase Our
Noble Journey’s progress. If you
have any questions please
contact Danielle Kennedy at
226-387-2296.
Thank you to the Pain and Palliative Care Team. With their continued and generous support, the
Team is able to provide for the physical needs of our resident’s families while they are experiencing
end of life care for their loved one. This includes providing comfort, snacks, meals and beverages to
our resident’s families.
Family Council
2016 Highlights
As of December 2016, the John Noble Family
Council has donated to the following programs, in
an effort to enrich the lives and experiences of the
residents and staff.
Next Family Council Meeting
February 24th
1:00 pm
In the Noble Lounge
All Welcome to attend!
Family Council‘s
Contributed to the T.V. for the Noble (Cyber) Lounge
Donated Timbau Drums for the music therapy program
Covered the cost of the Pub Night entertainment for the year
Donated 2805 complimentary beverages to residents
Wednesday, February 15th, 2017
Donated 1697 complimentary beverages to volunteers
3 quilts donated for palliative care carts
Donated funds to Resident Council in support of fall fair
Pulled Chicken on a Bun
Baked Beans
Includes Dessert & Beverage
Accomplishments:
Held two large fund raisers, the 3rd annual Spring Fling and
Memories Car Cruise
$ 7.50
Continue to be active members of the Noble Journey
committee
Sign up early (in the Café or at Reception)
to reserve your seat !
Limited spaces available.
Sponsored volunteers of the Skylight Café and Family
Council to obtain their Safe Food Handling certificates
Souper Tuesdays
Continue to run the Skylight Café which benefits the staff,
residents and apartment residents
Provided monthly catered lunches through the café, to
families of residents, staff (which created an opportunity for
families to share a meal and time together)
Received a computer that was donated to Family Council by
John Noble Home for our office
Committed funds to purchase IPODS for music program
which will be individualized to resident.
Tuesday February 7
Cream of Garden Broccoli
Tuesday February 14
Klondike Chili and garlic bread
Tuesday, February 21
Cream of Bacon & Potato
Tuesday, February 28
French Onion soup
$4.50
includes a drink
Workers’ Rights
Employers have the right to determine and control the work, as long as everything is legal. Workers, however,
have the power to protect their health and safety.
Ontario law spells out the three rights that five workers this power: the right to know, the right to participate,
and the right to refuse.
RIGHT TO KNOW
Workers have the right to know about workplace health
and safety hazards.
According to the Occupational health and Safety Act,
employers must provide a wide range of information about
workplace hazards to workers and Joint Health and Safety
Committees (JHSCs). JHSCs have a duty to communicate
with workers.
WHMIS, the Workplace hazardous materials Information
System, is one example of the right to know. WHMIS is a
Canada-wide system designed to protect workers by
providing information about hazardous materials on the job.
WHMIS has three main parts:



Labels
Material safety data sheets (MSDSs)
Worker education and training
JHSCs have the right to make recommendations to
employers about health and safety improvements.
Employers must reply in writing within 21 days. Certified
worker members have the right to investigate complaints
dealing with dangerous circumstances.
RIGHT TO REFUSE
Workers have the right to refuse work if they believe it
endangers their health and safety.
The Occupational Health and Safety Act sets out specific
procedures. It’s a two-stage process.
You can refuse based on your subjective belief that the work
is dangerous. You must inform the supervisor or employer.
Once a supervisor has investigated, you may still have
reasonable grounds for believing that the work is dangerous.
In this case, you may continue to refuse work. A Ministry
of Labour inspector must be called to investigate.
RIGHT TO PARTICIPATE
QUESTIONS
Workers have the right to make recommendations about
health and safety.
Employers must recognize this right to participate. They
must consult with JHSCs about methods of testing
equipment, substances, or other workplace factors, and
about health and safety training programs. Q worker on
the JHSC has the right to be present at the beginning of
testing, to participate in Ministry of Labour inspections and
investigations, to investigate serious accidents, and to
inspect the jobsite regularly.
Can you answer the following questions?



What rights do construction workers have on the
job?
Who are the members of the JHSC?
Do you know the location of the MOL’s mandatory
Health & Safety JHSC / CHSR poster on the site
MISSING RESIDENT CLOTHES OR PERSONAL ITEMS?
A LAUNDRY RECLAIM DAY
IS BEING HELD TO TRY TO
RETURN UNLABELED ITEMS
LOCATION:
EDUCATION ROOM
DATE:
Tues. Feb.21, 2017
TIME:
1:30PM -3:30pm & 5:30pm -7:00pm
Unable to attend the Reclaim day & wish to view unlabeled items please contact Martha Tothe
at Ext#291 or Laundry at Ext#278 to book an appointment to view unlabeled items.
Day & Stay – February 2017
As we say goodbye to January we are so happy to
welcome in the month that Sweethearts wait for!
The staff and clients will be putting up our
Valentine’s Day board. Every year we ask our
clients for copies of their wedding pictures to
display. It is such a pleasure to look at the beautiful
brides and their handsome husbands. Many of our
clients become teary remembering their beautiful
wedding day surrounded by their families. The
wedding dresses are so beautiful. Many of our clients
have been married for 60 plus years! It’s wonderful
to hear the client tell us their “Love Story”.
HEARING/EYE CLINICS
The John Noble Home will once again be
Hosting Eye Clinics and Hearing Clinics
for our Residents.
Hearing Clinics will include:
Hearing Tests, Hearing Aid Cleaning, Hearing
Aid batteries available for purchase
Eye Clinics will include:
There are some special days planned for February
with some great activities. “Be Mine Day”, “Banana
Bread Day”, and “Love Your Pet Day” will be
celebrated with some special crafts and baking.
A big shout out to our volunteers who come every
week and help with light housekeeping and assisting
the clients with activities.
Your generosity does not go unnoticed!!
Thank you very much.
Eye Testing, Glasses adjustments,
new glasses if required.
Consent forms for the Eye Clinic are on each
Resident Home area at the Nursing station;
Hearing clinics apt. can be made my telling
the Reg. Staff or contacting Debbie @ ext. 308
FEBRUARY 19th & 20TH , 2017
at Harmony Square
SATURDAY, FEBRUARY 11TH, 2017
Brantford Convention Centre
Harvest Blend Presents
Frosty Fest
the Laughter for Paws Show
Outdoor rides
Food vendors
Ice skating
Live entertainment
A great night of stand-up comedy featuring host Billy
Weigand and international headliner David Cornel.
This show is raising money and awareness for The
Brant County SPCA.
Snow Slide
Trolley Rides
Super Heroes
and more!
Tickets are $14 in advance or $18 at door.
7:30pm - 11:00pm
FEBRUARY 23RD – FEBRUARY 24TH 2017
Brant Sports Complex
56th Annual International
Police Hockey Tournament
Hosted by the Brantford Police Service
Adaptive or “Split” Clothing
Alterations
SUNDAY, FEBRUARY 26TH, 2017
Harmony Square
11:00am – 2:00pm
Chili Willy Cook Off
10th Annual Chili Competition
With a $5.00 reusable bowl
you can sample all of the offerings!
Parkinson Society Southwestern Ontario
Is Looking for Volunteer Organizing Committee Members
To work on the “WALK-IT for Parkinson’s” Event
Committee Positions
Available Include: Committee Chair
Promotions
Entertainment & Activities
Food & Refreshments
Sponsorship
Volunteer Recruitment
Logistics
Silent Auction / Prizes
If you can help, please contact: Steve Hickson, Coordinator of Special Events
[email protected]
1-888-851-7376